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View Full Version : Just Got a Call from DCL about the Fantasy MV Date Change


tworgs
12-21-2010, 09:21 AM
Maden voyage is changed to the week before original date

mmouse37
12-21-2010, 09:25 AM
Maden voyage is changed to the week before original date

There was some confusion when the date was first released....very interesting.

So Maiden Voyage for the Fantasy is now what date?

MJ

NancyIL
12-21-2010, 09:26 AM
The Fantasy's maiden voyage has been scheduled for April 7, 2012 for quite some time, and it appears to be sold out on DCL's web site. What has changed?

jel0511
12-21-2010, 09:27 AM
This is so exciting if it moved. I'm going to try to get on it, as this is my kids spring break, so we couldn't go on the April 7th one!

jilljill
12-21-2010, 09:29 AM
Please let us know what the new date is, since there was confusion when bookings first opened.

NancyIL
12-21-2010, 09:30 AM
There are no Caribbean cruises on DCL's web site for March 31 or April 7 (which I think is because it's sold out).

tworgs
12-21-2010, 09:34 AM
Cast member offered me the week before. She said they were taking possession a week earlier

mmouse37
12-21-2010, 09:37 AM
The meets thread said it is now March 31st and people are currently being called about the new date.

And I don't believe the MV of the Fantasy was sold out.

MJ

tworgs
12-21-2010, 09:38 AM
I am a little bummed out
Taking the whole family
Dw 2sons. 2 daughter in laws 4 grandkids

NancyIL
12-21-2010, 09:40 AM
The meets thread said it is now March 31st and people are currently being called about the new date.

And I don't believe the MV of the Fantasy was sold out.

MJ

Perhaps not, but nothing shows up on DCL's site for the April 7 cruise.

mmouse37
12-21-2010, 09:43 AM
I am a little bummed out
Taking the whole family
Dw 2sons. 2 daughter in laws 4 grandkids

I take it you can't go the week before? We went through 3 changes of date for the MV of the Magic. It was tough rescheduling everything, but at least it is so far in advance that airfare should not come into play yet for this change.

Good luck.

P.S. we are in Tappan, right over the border!!!

MJ

jilljill
12-21-2010, 09:43 AM
From what I'm reading on this thread and on the meets thread the Maiden Voyage will now be 3/31/12 and the 2nd voyage will be 4/7/2012. Just wanted to get the dates straight.


I'm thinking that DCL has pulled off the 4/7 cruise from the website so they can make changes if people are going to be changing dates. Not sure it will be repriced since 4/8 is Easter and it will now be a holiday sailing instead of a MV sailing.

mmouse37
12-21-2010, 09:50 AM
It was stated on the Meets thread that those that stay on the 4/7/12 cruise will get a lower price as it is no longer at the MV rate.

I am sure they are updating the pricing at the website and that is why they are not showing up yet. They must be pretty confident that the construction is going faster than anticipated to move the date a week earlier.....they seem very impressed with Meyer Weft!!!

Now...do you think the MV will be a little cheaper since it is not over the Easter Holiday? I felt it was a double whammy price for the MV as it was the MV and Easter.

Sending pixie dust to those who are affected and to the DCL phone reps today.....they are going to need a big dose of pixie dust!

MJ

smangan10`
12-21-2010, 09:52 AM
I can't wait to see what it looks like live!

mmouse37
12-21-2010, 10:01 AM
OP..hope you don't mind if I change the title of thread to reflect the date change since it will impact many people.

MJ

M4travels
12-21-2010, 10:23 AM
Snip...
Now...do you think the MV will be a little cheaper since it is not over the Easter Holiday? I felt it was a double whammy price for the MV as it was the MV and Easter.MJ

I'm not expecting it to go down (though it would be nice!). We were prepared for cost of the MV and we can move our date up (LOVING retirement!!) so it will be fine for us. Yes, if it does go down, there'll be a few more pesos to spend or we may just go ahead and add a Dream 5-day on March 22 and then have some time between cruises at WDW!

Michael

inkkognito
12-21-2010, 10:29 AM
I haven't heard anything yet so I'm guessing we might get a call today. I wonder if they will swap it from Western to Eastern now. If so, we'll probably cancel or move it because we strongly prefer the Western.

tworgs
12-21-2010, 11:34 AM
I would love to change the trip. Set it up for DW birthday /grandsons birthday and 1 daughter inlaw who refuses to take children out of school

tworgs
12-21-2010, 11:40 AM
Oh I drive thru Tappan just about ever day.Past the. 76 house

tworgs
12-21-2010, 12:57 PM
Just got my 2d call back from DCL according to the castmember the fantasy will be doing 3 consecutive western cruises.

ga9497
12-21-2010, 05:25 PM
DCL pulled the April 7, 2012 sailing so that they can contact everyone that is already booked and give them first dibs on the March 31, 2012 sailing if they wish to switch their date

If you booked through a travel agent they will be contacting your travel agent.

They will put the new maiden voyage sailing, March 31, 2012 and the second sailing
April 7, 2012 back on their website to price after the end of the year.

dursin
12-21-2010, 05:42 PM
I haven't heard anything yet so I'm guessing we might get a call today. I wonder if they will swap it from Western to Eastern now. If so, we'll probably cancel or move it because we strongly prefer the Western.
After 72 cruises, wouldn't the fact that it was MV be more important than whether it's doing Eastern or Western? :)

I think DCL may have pushed up the date by a week for financial reasons. They already get top dollar for Easter week cruises and didn't need the draw of a new ships maiden voyage. By moving it up a week, they get top dollar for the 3/31 and the 4/7 cruises.

MagicalPins
12-21-2010, 06:27 PM
Im very upset that I had to learn about this hear online before Disney notified the guests booked already. Is it that difficult to send out an email explaining what is going on the options and then saying that they will be contacting you.

ShellyLynn3630
12-21-2010, 07:50 PM
After 72 cruises, wouldn't the fact that it was MV be more important than whether it's doing Eastern or Western? :)

I think DCL may have pushed up the date by a week for financial reasons. They already get top dollar for Easter week cruises and didn't need the draw of a new ships maiden voyage. By moving it up a week, they get top dollar for the 3/31 and the 4/7 cruises.

:thumbsup2 Great point.

PRINCESS VIJA
12-21-2010, 08:10 PM
never mind, I just read tworgs post to answer my queation

denise
12-21-2010, 09:33 PM
that explains why the cruise is off the website. Have my request into Dreams Unlimited so will see what they have....;)

ga9497
12-21-2010, 11:32 PM
Im very upset that I had to learn about this hear online before Disney notified the guests booked already. Is it that difficult to send out an email explaining what is going on the options and then saying that they will be contacting you.

They are contacting everyone by phone so it takes a little longer
The only reason it was posted here is that the person received the call about the change
Why are you upset that it was posted? They locked the sailings so that no new bookings can be made until everyone has been contacted and has had a chance to make a decision

maria-fan-22
12-21-2010, 11:34 PM
Im very upset that I had to learn about this hear online before Disney notified the guests booked already. Is it that difficult to send out an email explaining what is going on the options and then saying that they will be contacting you.

It is easier for them to call so they can make sure that everyone on the cruise hears the news. Some people don't always check their email. It is also a bit more personal to call. They are trying to be nice. :santa:

mmouse37
12-22-2010, 06:56 AM
bumping up

MJ

DVC_Chris
12-22-2010, 07:10 AM
They very easily could have had the new earlier cruise be the Christening Cruise or a special preview cruise and still gotten top dollar for it, and left the 4/7 cruise as the Maiden Voyage. I would have been ok with that. My wife is a teacher, and so we cannot switch to the new MV cruise. I also booked using DVC points, so it is non-refundable and what not. If they had announced it this way originally, I would have just booked a cruise in the summer, when airfare and other travel expenses to Florida are much cheaper than over Easter week. I still have not gotten a phone call either. My guess is that since I booked through DVC and not DCL, DVC has to be the one to contact me, and they are still figuring out what the policy is going to be. Are there any DVC members book this cruise on points and have been contacted?

MagicalPins
12-22-2010, 01:10 PM
They are contacting everyone by phone so it takes a little longer
The only reason it was posted here is that the person received the call about the change
Why are you upset that it was posted? They locked the sailings so that no new bookings can be made until everyone has been contacted and has had a chance to make a decision

I am not upset that it was posted. In fact, I am very grateful that it was posted. I am upset that I had to hear about it from a second hand source and not Disney. A simple email stating that its changed that explains options available, ie keeping the same date vs changing and the fact that bookings have been locked until guests are contacted would have been nice.

It is easier for them to call so they can make sure that everyone on the cruise hears the news. Some people don't always check their email. It is also a bit more personal to call. They are trying to be nice. :santa:

I do understand a phone call is more personal and I am not saying that they should not be calling everyone. Also, yes, not everyone checks checks their email all the time and some don't have it. But to me, that is not an excuse for delaying the release of important information to customers. Disney is charging a premium for the Maiden Voyage and it would be nice to have a level of customer service the premium paid.

MaryJPixie
12-22-2010, 02:01 PM
Hello.....what if I don't want to change to the new date.....do they automatically keep the reservation the same? Also will it be an Eastern itinerary instead????? TIA:love::flower3:

M4travels
12-22-2010, 02:31 PM
Hello.....what if I don't want to change to the new date.....do they automatically keep the reservation the same? Also will it be an Eastern itinerary instead????? TIA:love::flower3:

You will need to tell them what you wish to do:
1 - Move to 31st March
2 - Stay on 4/7 (western itinerary)
3 - Cancel without any penalties

rotary2808
12-22-2010, 03:32 PM
Hello.....what if I don't want to change to the new date.....do they automatically keep the reservation the same? Also will it be an Eastern itinerary instead????? TIA:love::flower3:

It will be a Western as well.

ga9497
12-22-2010, 03:58 PM
I am not upset that it was posted. In fact, I am very grateful that it was posted. I am upset that I had to hear about it from a second hand source and not Disney. A simple email stating that its changed that explains options available, ie keeping the same date vs changing and the fact that bookings have been locked until guests are contacted would have been nice.



Oh I understand but Disney is way behind on the technology age as far as their reservation systems go. They are coming along but not there yet

They only listed the change yesterday and started the phone calls yesterday. Travel agents were advised about it so that they can let their guests know so that is another way they are getting the word out

MagicalPins
12-22-2010, 04:03 PM
Ok, I got a call back from Disney. I am all switched to the new date and made sure my request for a suite was still in place. The new date is the same price as the original sailing date. You would think that a cruise taking place over Easter would have a higher demand and therefore a higher price. If you look at the 5 Night sailing that takes place over Easter, it is more expensive than any other 5 night sailing at least a month before or after it. You would think not sailing on the holiday would mean a lower price. :confused3

Is it a less desirable week for the same great price?

ga9497
12-22-2010, 04:06 PM
Ok, I got a call back from Disney. I am all switched to the new date and made sure my request for a suite was still in place. The new date is the same price as the original sailing date. You would think that a cruise taking place over Easter would have a higher demand and therefore a higher price. If you look at the 5 Night sailing that takes place over Easter, it is more expensive than any other 5 night sailing at least a month before or after it. You would think not sailing on the holiday would mean a lower price. :confused3

Is it a less desirable week for the same great price?

Traditionally the sailing before Easter Sunday and the week of Easter are both considered holiday sailings. The reason is that some schools are off the week before Easter Sunday and some the week starting on Easter Sunday

DCLShel
12-22-2010, 11:30 PM
Got my call from DCL today. I'm kinda glad for the change in date. I'll be able to sail on the MV and still be home for Easter.

brianvdb
12-23-2010, 12:21 AM
I am not upset that it was posted. In fact, I am very grateful that it was posted. I am upset that I had to hear about it from a second hand source and not Disney. A simple email stating that its changed that explains options available, ie keeping the same date vs changing and the fact that bookings have been locked until guests are contacted would have been nice.

I do understand a phone call is more personal and I am not saying that they should not be calling everyone. Also, yes, not everyone checks checks their email all the time and some don't have it. But to me, that is not an excuse for delaying the release of important information to customers. Disney is charging a premium for the Maiden Voyage and it would be nice to have a level of customer service the premium paid.

Disney spent two days and called hundreds of customers individually to explain the situation, explain the options, answer questions, and take all the time that the customer needed, and you feel that this is poor customer service?

I can see where an e-mail blast would be real problem - especially on a cruise like this. Let's say Disney sends out an e-mail blast to hundreds of people.. many of them will call in at the same time and clog up the phone system.. as a result, people trying to get their questions answered and reservations moved wait on the phone... and people trying to book new cruises wait too.

These forums seem to specialize in discussion about insider information, breaking news, sneak peaks, Disney rumors, and speculation. If you've spent any time here, you should know that many times you will read about something here before the official word comes out from Disney - it isn't unusual, it isn't bad, and it isn't something that Disney should build their entire customer contact policies around.

I'm not on the Maiden Voyage myself, but I don't see where Disney provided anything less than exceptional customer service in this case.

Melcatfish
12-23-2010, 04:51 AM
Ok, I got a call back from Disney. I am all switched to the new date and made sure my request for a suite was still in place. The new date is the same price as the original sailing date. You would think that a cruise taking place over Easter would have a higher demand and therefore a higher price. If you look at the 5 Night sailing that takes place over Easter, it is more expensive than any other 5 night sailing at least a month before or after it. You would think not sailing on the holiday would mean a lower price. :confused3

Is it a less desirable week for the same great price?

It may be a less desirable week but the premium you are paying is for the Maiden Voyage sailing. As posted earlier in this thread the fact that Disney can get the ship sailing a week earlier is great business for them as they can command top prices for the MAiden Voyage followed by a second cruise which guests pay top price for because it is a holiday week.

Regardless I am sure you will have a great time and now you have one week less to wait!

Mel
x

DVC_Chris
12-23-2010, 08:48 AM
Still no call :mad:

PhilUK
12-28-2010, 01:26 PM
Just sent an email to DCL! Fortunately we are able to fit in with the revised Itinerary as we planned to arrive 29th March!

Phil :)

inkkognito
12-28-2010, 03:16 PM
We got our call the other day and just moved the money to a different cruise. DH decided to do a last Magic cruise so we'll hit the Fantasy later that year. They were very good about letting us move the money onto one of our Dream cruises since we haven't decided on a new Fantasy date yet.

Elfinjojo
12-28-2010, 04:45 PM
We are greatful to the OP of the thread for bringing this to our attention. Disney didn't contact us via phone or email but because I saw this my DH was able to contact them to find out what was happening. As it turns out they didn't have our phone number correct on their records:eek:

After a lot of calls made both to and from Disney over the last couple of days(with the exception of the 25th) we have managed to sort it out so that we are on the 31st MV:thumbsup2:cool1:

A big thumbs up to the CM who had to deal with DH who called them whilst under the influence of christmas spirit on boxing day afternoon(26th) UK time which was around 9am in the states - all is well

Although the dates are now changed DH has been told that it is not set in stone - so watch this space it could all change again - however if it does we won't be able to change again because of the schools, and we will just have to enjoy the Fantasy on a cruise rather than MV!

happy sailing everyone and Happy New Year to you all
Jojo

SophiasDad
12-31-2010, 10:59 AM
CM told me when I booked that due to this being a MV, the deposits were non refundable. Does anyone know if our deposits that were non refundable for the 4/7/12 original MV are now refundable? :confused3

itutorfortravel
12-31-2010, 11:10 AM
We were on the 11 night Magic cruise last week and the onboard booking person told us that the Maiden Voyage had changed for the Fantasy to one week earlier. She said they had just started calling passengers on the 27th to start moving them. I wanted to book the April 7th date as a regular booking but she said at this time no bookings could be made for that week until all current passengers were moved to the new maiden voyage. So that is likely why neither of those weeks are showing on the DCL site.

wickesy
12-31-2010, 12:20 PM
CM told me when I booked that due to this being a MV, the deposits were non refundable. Does anyone know if our deposits that were non refundable for the 4/7/12 original MV are now refundable? :confused3

Yes, somebody on the meet thread for the 4/7 sailing has had confirmation in writing from Disney that if you remain on the 4/7 sailing the deposit is now refundable.

SophiasDad
01-03-2011, 07:59 AM
Yes, somebody on the meet thread for the 4/7 sailing has had confirmation in writing from Disney that if you remain on the 4/7 sailing the deposit is now refundable.

Thank you Wickesy. I will check out the meet thread for 4/7