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View Full Version : Delta keeps switching our seats around...


StacyMarie
08-02-2010, 09:01 AM
Does anybody know when Delta stops changing planes (smaller plane to a bigger plane), flight times, etc. This morning, I logged in to check AGAIN that our seats were still the same so that we can all sit together and once again, for the 5TH TIME, I have had to reselect all of our seats so that we are not split up. I am so sick of doing this. From what I can tell, the type of plane changed this time to a bigger plane. Last time I had to do this it was because the flight time changed by 4 minutes. Is there a cut off date as it gets closer to departure date when they will stop doing this???? :confused3

robinb
08-02-2010, 09:05 AM
The short answer is that there is no cut off. They can and will change planes all the up to the last minute. At least you know in advance to change your seats. Our flight from Maui last year was changed and I didn't know until I printed boarding passes for our flight to Hawaii. Of course, by that time we could not select seats together. When we left the gate agent was able to get two of us together and my DH sat a few rows up.

Off to check my seats for my December trip ...

DisneyForLife
08-02-2010, 09:06 AM
I know how frustrating that is, it had happened to me also. This is the reason I will never fly them again. I never even look at the site anymore to compare prices.

I feel your pain :hug:

Tara
08-02-2010, 10:25 AM
The good news is that they stop changing planes and seat assignments just before the plane pushes back from the gate. ;)

Seriously, RobinB has it right - there really is no cut-off.

maxiesmom
08-02-2010, 01:01 PM
Does anybody know when Delta stops changing planes (smaller plane to a bigger plane), flight times, etc. This morning, I logged in to check AGAIN that our seats were still the same so that we can all sit together and once again, for the 5TH TIME, I have had to reselect all of our seats so that we are not split up. I am so sick of doing this. From what I can tell, the type of plane changed this time to a bigger plane. Last time I had to do this it was because the flight time changed by 4 minutes. Is there a cut off date as it gets closer to departure date when they will stop doing this???? :confused3

In my experience, not until your trip is done. My last time flying Delta the kept moving my flight back and forth by 5 minutes. I kept loosing my seat assignement too. Then my non-stop flight on the way home became one with a layover, and I couldn't get a seat assignment on the second flight. They then couldn't print out my boarding pass for my second flight at RAC, so I had to go to the gate and have it taken care of.:headache:

Anthony1971
08-02-2010, 02:22 PM
I will never fly DELTA again if that was the worst of my experience with them I would be happy....
I thankfully have a lot of options form NY with 3 major airports...
PS at JFK the elevator to get your bags at DELTA is OUTSIDE yes that means walking out a door waiting and then going back in a door......we had a stroller... and it was winter :banana:

At World's End
08-02-2010, 03:07 PM
We had this happen to us, even after we checked in online the night before with seat assignments for all legs of our trip.

When we arrived at 4 am for our 6 am flight, seat assignments in hand for three adults (including a disabled passenger with a wheelchair assistance request) and two kids under 7, we were told that for some reason we had ALL been put on standby at our connecting city! WHAT? Thankfully the ticket agent was able to get on the phone with a supervisor in the connecting city and get it fixed. It took a good 30 minutes. Thankfully we arrived way early.

Add me to the list of people who will NEVER fly Delta again.

Alexander
08-02-2010, 06:19 PM
I love the comments that people will NEVER fly Delta again!

What happens when you have a problem with United, then American, then JetBlue, then SWA, etc....Will you just stop flying all together!

Hannathy
08-02-2010, 06:30 PM
I love the comments that people will NEVER fly Delta again!

What happens when you have a problem with United, then American, then JetBlue, then SWA, etc....Will you just stop flying all together!

Yeah I know. It will last as long as the other airlines are the same price or cheaper. As soon as they go on and find a fare on that particular airline for $50 less they will forget about their pledge. lol

dis-happy
08-02-2010, 08:10 PM
One time I was at the gate and we were all waiting for boarding to start, boarding passes in hand. Then came the annoucement that they were switching us to a smaller plane (because the flight wasn't full) and there would be a 30 minute delay while they pulled it from the hangar. So glad my first class seat wasn't in the last row of first class, because that row completely disappeared.

Moral to the story: it can happen ANYTIME! You aren't safe until the flight is in the air.

bicker
08-03-2010, 07:58 AM
Generally, though, the schedule and equipment changes tail-off at least three weeks prior to the flight. Changes that happen after that are generally related to specific incidents (equipment failures, weather delays, etc.)

To reduce the incidence of schedule changes, choose airlines that don't allow you to book that far in advance. To reduce the incidence of equipment changes, choose airlines that have only one kind of aircraft.

pooch
08-03-2010, 05:01 PM
Got to the airport last year on a Delta flight that was overbooked according to on-line check-in. Well, Delta had the NERVE to reassign our seats and FORCED DD and I to sit in First Class. Hey, I paid good money ($69 EACH) for those coach seats!! :lmao:

DisneyForLife
08-03-2010, 05:10 PM
Yeah I know. It will last as long as the other airlines are the same price or cheaper. As soon as they go on and find a fare on that particular airline for $50 less they will forget about their pledge. lol

Not true, it has been 8 years and I will never fly them again. I do not even go on their website ever and never will.

NancyIL
08-03-2010, 05:19 PM
I got very fed up with Delta in 2006 when I used FF miles for a ticket to Orlando at Thanksgiving. They changed my routing, then pulled out of my airport completely 2 months before my trip. I flew out of an airport an hour away, which wasn't too bad. I also experienced losing my seat assignment every time the flight time changed by even a few minutes, and my reassigned seats moved further and further back in the plane. I would've cancelled the ticket, except I knew that if I redeposited the miles, I would have to deal with Delta again in the future!

Fast forward a few years, and my Northwest miles are now Delta miles! I bought a one-way ticket on Delta from Orlando to Bloomington, IL last night for March 9 @ $91.40 including taxes, in spite of my dislike of Delta. Today the fare is up $45!

Hannathy
08-03-2010, 05:31 PM
Not true, it has been 8 years and I will never fly them again. I do not even go on their website ever and never will.

Good for you! So often I hear I'll never use or fly........ and sure enough as soon as the price is right the pledge is totally forgotten.

It is nice to hear someone keeping their word, it is so rare anymore.

DebbieB
08-03-2010, 05:36 PM
A friend & I have reservations for October and twice they moved us to the last row of the plane. Plenty of seats close to the front but they moved us to the very back. I just went in and changed them back to the front of coach. Our flight home was early, 12:40pm but that was the latest I could get for FF miles. That flight was moved even earlier, I called them and they moved us to a 6:25pm for no charge! I'm happy with that!

I have miles with both US and DL, I'll take DL anyday!

NancyIL
08-03-2010, 05:39 PM
If I have a repeat of my 2006 experience with Delta in 2011, I will take the Delta miles I have, move enough Starwood points to Delta for a domestic FF award, and use one of Delta's partners for my award ticket! THEN I'll never fly Delta again!:lmao:

DebbieB
08-03-2010, 08:17 PM
If I have a repeat of my 2006 experience with Delta in 2011, I will take the Delta miles I have, move enough Starwood points to Delta for a domestic FF award, and use one of Delta's partners for my award ticket! THEN I'll never fly Delta again!:lmao:

The only domestic partner Delta has is Alaska Airlines. They merged with Northwest and Continental moved to Star Alliance (merging with United).

http://skymilesoffers.delta.com/airline_partners.php

NancyIL
08-03-2010, 08:34 PM
The only domestic partner Delta has is Alaska Airlines. They merged with Northwest and Continental moved to Star Alliance (merging with United).

http://skymilesoffers.delta.com/airline_partners.php

Alaska Airlines is the partner I want!

disfan07
08-03-2010, 09:10 PM
I've sworn never to fly united since 2004 and Delta since 2005. It's 2010 and I have yet to fly either one.

We fly SW, Jetblue, Virgin and Alaska.

PixieDustandEeyore
08-04-2010, 01:19 AM
Ive never had my Delta seats ever change and ive flown them alot? I feel so bad for you guys with bad experiences I fly Delta and United alot and never get issues I wish airlines could provide more consistent experiences for everyone. Maybe its because for Delta im a medallion member. and 1K with United (i used to work in a job that involved alot of travel) But i don't know. Ill just try to give everyone some good delta vibes! :)

smdigh
06-06-2011, 10:57 AM
My 12yo son and I are flying on Delta to Orlando in October. Based on what I learned from this site, I have been checking regularily on our seating assignments, and everything has been OK, until today...

Apparently on June 4 (2 days ago), they changed to a smaller plane, and they reassigned seats, splitting us up. So now my son is seated near the front of the plane and I am seated near the back. The problem is that there are ZERO seats on the seat selector, so no seat changes can be made.

Any thoughts and suggestions on what to do? Talking with Delta, the only advice they gave was to try to get them changed at the airport on the day of departure.

DebbieB
06-06-2011, 11:41 AM
My 12yo son and I are flying on Delta to Orlando in October. Based on what I learned from this site, I have been checking regularily on our seating assignments, and everything has been OK, until today...

Apparently on June 4 (2 days ago), they changed to a smaller plane, and they reassigned seats, splitting us up. So now my son is seated near the front of the plane and I am seated near the back. The problem is that there are ZERO seats on the seat selector, so no seat changes can be made.

Any thoughts and suggestions on what to do? Talking with Delta, the only advice they gave was to try to get them changed at the airport on the day of departure.

Check it daily. One time last year on a business trip I could not get a seat assignment, all were taken. I kept watching it and finally one opened in the back so I took it. Kept watching and 2 opened in the front, I ended up in row 2 (no first class).

Worse comes to worse, I'm sure someone who has a seat in the back will be willing to move to your son's seat in the front.

Cdn Friends of Pooh
06-06-2011, 12:47 PM
Most airlines are bad at changing planes, flight times, etc, but Delta is especially bad at also changing your seats around when there is a change ... in future, you can have all your reservations "linked" so that when seat changes are made, they will try and seat you all together - it just requires a phone call to the reservations number to have them linked. Not guaranteed that will work though

francie57
06-06-2011, 01:33 PM
Guess we might be an exception to the rule here. We actually love Delta and use them every trip out of Hartford to Orlando. They have the best non-stop times of all the airlines here and for this coming trip the best price. We have only had our seats moved twice due to changing the plane type. To me its not really a big deal. I usually check my flights once a week and make any necessary changes. Unfortunately everyone is complaining about Delta but our daughter has had more trouble with United and American than we have ever had with Delta. Sometimes its the luck of the draw.

Mama Who
06-06-2011, 05:11 PM
Got to the airport last year on a Delta flight that was overbooked according to on-line check-in. Well, Delta had the NERVE to reassign our seats and FORCED DD and I to sit in First Class. Hey, I paid good money ($69 EACH) for those coach seats!! :lmao:

Disgusting. Whatever happened to customer service? :rolleyes1 :rotfl::rotfl:

seashoreCM
06-06-2011, 06:07 PM
When we arrived at 4 am for our 6 am flight, seat assignments in hand for three adults (including a disabled passenger with a wheelchair assistance request) and two kids under 7, we were told that for some reason we had ALL been put on standby at our connecting city! .
In this case they still have to ask for volunteers and pay compensation if you don't get on. Unless you don't arrive at the connecting flight gate on time including because of a too short connection in which case they have to handle it as a missed connection.

vellamint
06-06-2011, 06:26 PM
Thanks for reminding me the check Delta for my February 2012 trip....flight has changed bringing us home 55 minutes EARLIER darn it...but thankfully our seats are still together.

focusondisney
06-06-2011, 07:57 PM
Check it daily. One time last year on a business trip I could not get a seat assignment, all were taken. I kept watching it and finally one opened in the back so I took it. Kept watching and 2 opened in the front, I ended up in row 2 (no first class).

Worse comes to worse, I'm sure someone who has a seat in the back will be willing to move to your son's seat in the front.

:thumbsup2 I agree with checking daily. This just happened to us on Jetblue. We are flying in Sept. Booked the "extra leg room" seats on the flight down. Just happened to check our flight info a few weeks ago & saw we went from row 2 to row 27. :scared1: I realized that Jetblue had downsized our plane. No other seats were available. Really upset & annoyed that we booked first day flights were available & now we were in the back of the plane.

I kept checking seat assignments & within a few days, seats opened up in row 5! Able to change our seats & luckily we were not charged for the extra leg room seats anyway. I am definately checking my seat assignments regularly from now on.

Good luck! Hope you get this settled soon! :)

Lumiere Lover
06-06-2011, 08:06 PM
Keep checking on a daily basis. If they get more requests, they may change to a larger plane. Also, check in early and mention it at the counter at the terminal (not baggage drop off).

smdigh
06-07-2011, 07:58 AM
Check it daily. One time last year on a business trip I could not get a seat assignment, all were taken. I kept watching it and finally one opened in the back so I took it. Kept watching and 2 opened in the front, I ended up in row 2 (no first class).

Worse comes to worse, I'm sure someone who has a seat in the back will be willing to move to your son's seat in the front.


I used Delta's online contact forms to explain the situation and determine what my options are. Got a response this morning, and they were able to seat us together. :thumbsup2

lost*in*cyberspace
06-07-2011, 09:12 AM
The only domestic partner Delta has is Alaska Airlines.

They also partner with Hawaiian Airlines.