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View Full Version : Think we can fix this budget buster - tent!


mjkacmom
05-19-2010, 06:17 PM
I bought a $140 Coleman tent a year ago, to camp. It was a little rainy when we went, so we all squeezed into a cabin, instead of splitting up. It's time for our annual trip, and we only have a small cabin, so need the tent. DH takes it out to set it up in our yard - no poles! I call Coleman, and they tell me they were made exclusively for Target, and have been discontinued, so they don't even have poles.

Go to Target, and they no longer have our credit card information, since it was a year ago. However, they're still selling these tents, but we can't exchange. :confused: So, we buy the tent, and will be returning the one with no poles with that receipt, and letting them know the reason for the return is the lack of poles.

I'll make sure to take care of those poles, since they can't be replaced!

WVMomof3
05-19-2010, 06:57 PM
Ut oh, I also bought a Coleman tent about a year ago at Target and have not taken it out yet. :eek: We are supposed to go camping next weekend. I guess we better make sure we have all the pieces first. If it would just stop raining....

jessica52877
05-19-2010, 07:25 PM
Same here! It made me really nervous last fall when we didn't end up using it (rain) and then wouldn't know for a long time if everything was okay. Seems things are just made so cheaply anymore.

Don't care for Coleman or Target's customer service with you.

Leajess99
05-19-2010, 07:39 PM
I bought a $140 Coleman tent a year ago, to camp. It was a little rainy when we went, so we all squeezed into a cabin, instead of splitting up. It's time for our annual trip, and we only have a small cabin, so need the tent. DH takes it out to set it up in our yard - no poles! I call Coleman, and they tell me they were made exclusively for Target, and have been discontinued, so they don't even have poles.

Go to Target, and they no longer have our credit card information, since it was a year ago. However, they're still selling these tents, but we can't exchange. :confused: So, we buy the tent, and will be returning the one with no poles with that receipt, and letting them know the reason for the return is the lack of poles.

I'll make sure to take care of those poles, since they can't be replaced!

You do realize that this is fraud and punishable by law?? You have had the tent for a year so you should have checked prior to now on the poles. How can Target be sure you did not lose the poles?? This is just wrong and the reason why so many others have to suffer with stricter return policies.

msmayor
05-19-2010, 07:42 PM
I think what I find more surprising is that you never opened the tent up after purchasing it to "test" setting it up and making sure you had everything before you went on the trip a year ago.

jessica52877
05-19-2010, 07:44 PM
I agree that this is why/how we all pay the price of higher costs and stricter return policies but in essence she is already paying the price by not being able to return it. It seems no one wants to help her. I would be livid if I bought a tent and it didn't have the tent poles in it. If that was the case then I would have not received what I purchased.

I would love to hear another solution to this, especially since she has contacted both already and they have decided not to help.

Not saying it is right, just wondering a better solution to the problem. BTW, DH just looked, ours has the poles, but if for some reason a seam isn't sewn shut I too will be SOL. Happened on my son's Star Wars tent, brand new out of the box and the machine just missed part of a seam completely!

msmayor
05-19-2010, 08:02 PM
I agree that this is why/how we all pay the price of higher costs and stricter return policies but in essence she is already paying the price by not being able to return it. It seems no one wants to help her. I would be livid if I bought a tent and it didn't have the tent poles in it. If that was the case then I would have not received what I purchased.

I would love to hear another solution to this, especially since she has contacted both already and they have decided not to help.

Not saying it is right, just wondering a better solution to the problem. BTW, DH just looked, ours has the poles, but if for some reason a seam isn't sewn shut I too will be SOL. Happened on my son's Star Wars tent, brand new out of the box and the machine just missed part of a seam completely!

I think the problem is the timing. I mean, come on...most people are not buying a tent and then not even opening the box for a year. Its just not reasonable for someone to claim a year after purchase that NOW they realize something is missing. A response of "Sorry, but you should have told us much sooner...shortly after purchasing" is really quite reasonable.

My family camped for years when I was a kid. We would never have dreamed of taking any trip before checking our equipment ahead of time, and testing things after purchasing to make sure they worked and we had everything we needed. Often, you are camping in areas where replacement parts are not readily available.

Mickey527
05-19-2010, 09:26 PM
I bought my grandson one of those easy set pools last year at Target at the end of the year. I paid $35 on clearance, they are selling now for $249.
I brought it in Oct. but I took it all out of the box and made sure all the parts were there just in case. If they weren't then that $35 would have been wasted. You have to check anything you buy.
If I were you I would take the poles from the new tent and measure them then see if you can maybe come up with something useable somewhere else. I would think you could find a PVC pipe at Home Depot that is the right thickness and cut it for the height you need. If not PVC then maybe some kind of metal pipe or pole.
Or if that won't work for you maybe go to a cmping store and see what they might have. I bet lots of people lose or break the pipes to their tents and have to come up with some kind of replacement if the tent is basicly still in good condition.

Leajess99
05-19-2010, 09:27 PM
I think the problem is the timing. I mean, come on...most people are not buying a tent and then not even opening the box for a year. Its just not reasonable for someone to claim a year after purchase that NOW they realize something is missing. A response of "Sorry, but you should have told us much sooner...shortly after purchasing" is really quite reasonable.

My family camped for years when I was a kid. We would never have dreamed of taking any trip before checking our equipment ahead of time, and testing things after purchasing to make sure they worked and we had everything we needed. Often, you are camping in areas where replacement parts are not readily available.

Yep and seriously, some tents do have warranties but again they are not lifetime warranties. Before I go camping with a tent I like to know how to put the thing together. Even the military does training on how to put a tent up so when it is time for field or war the tents can be put up quickly.

tommya60
05-19-2010, 10:41 PM
Check your local Goodwill. Lots of Target items end up as surplus at the Goodwill, so perhaps they will have a tent.

mjkacmom
05-20-2010, 07:52 AM
You do realize that this is fraud and punishable by law?? You have had the tent for a year so you should have checked prior to now on the poles. How can Target be sure you did not lose the poles?? This is just wrong and the reason why so many others have to suffer with stricter return policies.

We didn't use the tent until now. How many people buy something to use later, and open it to make sure all the parts are there? Maybe we're too trusting? Why should we be out the $ for a product that is defective? We don't camp often, and the weekend we planned to camp called for rain, so we left the tent at home, and didn't need it again until this year. Coleman, who had a contract with Target, provided at product that was defective (since a tent is useless without poles). In fact, I think Target is wrong having a discontinued product on the shelves, because you can't get replacement parts for them.

KevGuy
05-20-2010, 07:55 AM
You do realize that this is fraud and punishable by law?? You have had the tent for a year so you should have checked prior to now on the poles. How can Target be sure you did not lose the poles?? This is just wrong and the reason why so many others have to suffer with stricter return policies.

That's funny, I'm pretty sure the "tent fraud police" are busy with other things and won't be punishing anyone ahahaha!!! :lmao: If their return policies weren't so strict to begin with then people wouldn't have to do these things. Just another example of the little guy getting screwed. Good for you OP for resolving your situation and making sure you get what you paid for! :cool2:

bear_mom
05-20-2010, 08:08 AM
I guess this a good reason that we always set up new tents in the backyard as soon as we buy them. I've never considered doing it to make sure parts were missing, but more of an - I don't want to look like an idiot trying to set up a new tent in a campsite :rotfl2:.

Emily

bdoyledimou
05-20-2010, 08:19 AM
We didn't use the tent until now. How many people buy something to use later, and open it to make sure all the parts are there? Maybe we're too trusting? Why should we be out the $ for a product that is defective? We don't camp often, and the weekend we planned to camp called for rain, so we left the tent at home, and didn't need it again until this year. Coleman, who had a contract with Target, provided at product that was defective (since a tent is useless without poles). In fact, I think Target is wrong having a discontinued product on the shelves, because you can't get replacement parts for them.

The first rule of tent camping is to immediately set it up before you head out. It's just common sense!!! (although i do see your point of view..)

Two years ago my family went camping in the Massassuga Region of Ontario Canada, on a private island about 15 KMs from the main land (we had to rent a 15 foot fishing boat that only ha an 8 hp outboard motor) and we busted a pole while setting it up. It was an older tent we had used many times before..

We went to the store to pick up a new pole, but they didn't have any so we ended up purchasing a new tent.

Once we got back to the island and set this tent up, it was really late and ark, we just climbed in an went to sleep...

It was REALLY cold in that tent... and when the sun came up we found out why... apparently someone had replaced the tent that was supposed to be in the box with another one that had screen mesh 3/4s of the way around it.. only one side was Nylon!!! it wasn't the tent on the box at all.

We ended up staying with it for the week we camped and then stopped off on our way back, explained the issue and they refunded us.. (We did get the tent we originally went in to purchase)..

camlace
05-20-2010, 08:26 AM
Coleman, who had a contract with Target, provided at product that was defective (since a tent is useless without poles). In fact, I think Target is wrong having a discontinued product on the shelves, because you can't get replacement parts for them.

Umm, stores sell discontinued product all of the time, what do you expect them to do with it, throw it all away? They paid for the merchandise from the supplier...they need to get their money and profit back by selling the product.

Also, there is no guarantee coleman is to blame. Someone last year may have done exactly what you are about to do...they bought the tent knowing they only needed the poles as a replacement. Returned the tent to Target without the poles, possibly without telling anyone there were no poles in the box, then Target put it back on the shelf and you bought it. So there is really no way to know when/how/where the poles went missing. I agree with other posters its in the consumer's hands to be sure they got what they paid for and a year later is a little too late to expect someone to correct the error.

mjkacmom
05-20-2010, 08:28 AM
The first rule of tent camping is to immediately set it up before you head out. It's just common sense!!! (although i do see your point of view..)

.

We're not big campers, but we always set up new tents before we go (and I hate to think of what would've happened if we didn't in this case...). This was the first time we were taking the tent camping. Putting up and taking down a tent isn't considered a fun activity here, so it's done "as needed." When we decided not to take it last year, it was put away.

msmayor
05-20-2010, 08:44 AM
We're not big campers, but we always set up new tents before we go (and I hate to think of what would've happened if we didn't in this case...). This was the first time we were taking the tent camping. Putting up and taking down a tent isn't considered a fun activity here, so it's done "as needed." When we decided not to take it last year, it was put away.

Well apparently not, since it "needed" to be put up after you bought it to make sure you had everything required.

DISdreamin'
05-20-2010, 08:45 AM
You do realize that this is fraud and punishable by law?? You have had the tent for a year so you should have checked prior to now on the poles. How can Target be sure you did not lose the poles?? This is just wrong and the reason why so many others have to suffer with stricter return policies.
Honestly, I've done something very similar to what the OP is describing. I bought two sets of water "shooters" for my kids, and one of them ended up being defective. Because the set was already opened and the packaging thrown out before we discovered this (who thought you had to test every single piece to be sure it worked), I tried to exchange my defective one at Target. Nope, no packaging, so even with the receipt and it being within their return time limit (we'd only had them about a week) they refused to do it. I brought one of the items up so they could get the UPC code off it - nope. Not good enough. So I bought a new one, opened it in front of them, and returned the defective item along with the other unused item right then and there. What else could I do? I wasn't going to be out the money...I had paid for a defective item, had the item and receipt and they STILL didn't want to do an exchange. I didn't even want my money back, I just wanted a working toy! Crazy. :headache: :mad:

So you know what, while I see the OP situation being quite different, I DO understand the frustration of unknowingly buying a defective item. And what should the OP do? Just be out $140 because they didn't unpack and item? :sad2:

msmayor
05-20-2010, 08:59 AM
Honestly, I've done something very similar to what the OP is describing. I bought two sets of water "shooters" for my kids, and one of them ended up being defective. Because the set was already opened and the packaging thrown out before we discovered this (who thought you had to test every single piece to be sure it worked), I tried to exchange my defective one at Target. Nope, no packaging, so even with the receipt and it being within their return time limit (we'd only had them about a week) they refused to do it. I brought one of the items up so they could get the UPC code off it - nope. Not good enough. So I bought a new one, opened it in front of them, and returned the defective item along with the other unused item right then and there. What else could I do? I wasn't going to be out the money...I had paid for a defective item, had the item and receipt and they STILL didn't want to do an exchange. I didn't even want my money back, I just wanted a working toy! Crazy. :headache: :mad:

So you know what, while I see the OP situation being quite different, I DO understand the frustration of unknowingly buying a defective item. And what should the OP do? Just be out $140 because they didn't unpack and item? :sad2:

After a whole year? Yes. Its unfair to the retailer to expect them to shoulder responsibility for an item purchased that long ago just because you think they have deep pockets.

As for your situation, there were indeed other remedies. Did you call the manufacturer? Most are quite willing to help when you can prove that it is a recent purchase, and even without the packaging I suspect that with a receipt showing the UPC code they would have been more than happy to help. Why? Because I've done it before. Toys purchased at Christmas that either are missing parts or have parts that break shortly after...all I've done is call the toll-free number, explain the problem, and have had NO issues getting replacements.

And yes, I realize that at this point no replacement poles are available. But I still think that cost should be on the OP due to THEIR error in not checking the product thoroughly within the return timeframe.

mjkacmom
05-20-2010, 10:40 AM
After a whole year? Yes. Its unfair to the retailer to expect them to shoulder responsibility for an item purchased that long ago just because you think they have deep pockets.
.

What difference should it make if I return it now, or last year? And I didn't even want to return it, I wanted to exchange it for the same item, which they have on the shelf, the same thing I would've done a year ago. :confused3 It's obviously brand new, and the tent has never been taken out of the bag, and obviously factory packed. They know it came from Target, because Target was the only store selling these tents.

How many people on the board are done Christmas shopping by the time summer rolls around. Should they open and assemble everything?

msmayor
05-20-2010, 10:55 AM
What difference should it make if I return it now, or last year? And I didn't even want to return it, I wanted to exchange it for the same item, which they have on the shelf, the same thing I would've done a year ago. :confused3 It's obviously brand new, and the tent has never been taken out of the bag, and obviously factory packed. They know it came from Target, because Target was the only store selling these tents.

How many people on the board are done Christmas shopping by the time summer rolls around. Should they open and assemble everything?

It makes a huge difference.

Target's return policy is clear. They will accept returns and exchanges for 90 days....three months. That's more than enough time to determine if an item is defective and/or is missing parts. Doesn't matter that all you wanted to do is exchange it. Their policy is crystal clear: 90 days. If you don't like it, don't shop there. To be upset that they won't change their stated policy for you is not their fault.

People who do their Christmas shopping that early are gambling that everything will be fine. Yes...GAMBLING...taking the chance...because store return policies are clear. They do indeed run the risk of missing or defective parts by shopping that early and not checking, and they SHOULD be denied a refund or exchange by the store if its outside of their stated return period. If you're going to shop that early then by gosh you better be sure you have everything and know it works, because you're going to have a very hard time resolving things 6-8-10 months later.

AmberHeartsDisney
05-20-2010, 11:04 AM
id look on ebay or a tent place. there has to be pole someplace. I got my tent from LLBEAN and they have the BEST return policy ever.

maxiesmom
05-20-2010, 02:20 PM
What difference should it make if I return it now, or last year? And I didn't even want to return it, I wanted to exchange it for the same item, which they have on the shelf, the same thing I would've done a year ago. :confused3 It's obviously brand new, and the tent has never been taken out of the bag, and obviously factory packed. They know it came from Target, because Target was the only store selling these tents.



The difference is that Target clearly states what the return policy is on each and every receipt. You agreed to it when you made the purchase. It was your responsibility to make sure the tent was ok before your receipt expired.

And even though they carry the same tent, it most likely will have a different UPC code on it this year, so doing what you want to do won't work.

People who play games with returns are the reason stores are so strict with their return policies.

MomToOne
05-20-2010, 02:45 PM
Coleman typically has a 1 year warranty on their products sold through Target. So they should have replacement parts still available at this point in my eyes. I don't fault Target for not allowing the return - a year is a bit much to expect - but I do fault Coleman for their lack of quality control and customer service. I would call them back and push them for a resolution - they produced a defective product, they should take responsibility for that. And I don't care that it has been a year - the defect was clearly there from the beginning, and wasn't something that developed only after significant use, so they should address it.

Leajess99
05-20-2010, 02:58 PM
We didn't use the tent until now. How many people buy something to use later, and open it to make sure all the parts are there? Maybe we're too trusting? Why should we be out the $ for a product that is defective? We don't camp often, and the weekend we planned to camp called for rain, so we left the tent at home, and didn't need it again until this year. Coleman, who had a contract with Target, provided at product that was defective (since a tent is useless without poles). In fact, I think Target is wrong having a discontinued product on the shelves, because you can't get replacement parts for them.

It does NOT change the fact that the warranty and Target's return policy have both expired. I know all too many people who do in fact check to make sure the parts are there. even if the item is not used immediately.

Mistakes happen during packaging of products thus it is the consumer's responsibility to ensure that all items are in the package during the period for returns. I am sorry that you did not do this and now you are out. Also, the tent Target has on the shelves is not necessarily the exact same that you purchased last year. The poles could be made differently, etc.

CajunDixie
05-20-2010, 05:37 PM
:scared1: I'm amazed at all the perfect people on this thread. I guess I'm a horrible person because I have sleeping bag new in the box thats 3 years old. Did I take it out and inspect it? NO!!! It is a PITA to re-pack a sleeping bag as tight as it is new in the box. A tent is no easier. I guess I should pray to the sleeping bag gods to forgive me.

OP I would have done the same thing as you if Target and Coleman would not help you resolve the issue. And I don't see how Target will be out any money as the OP has clearly stated they have the same tent on the shelf now. THey will send it back to Coleman as defective and be compensated.

maxiesmom
05-20-2010, 05:44 PM
:scared1: I'm amazed at all the perfect people on this thread. I guess I'm a horrible person because I have sleeping bag new in the box thats 3 years old. Did I take it out and inspect it? NO!!! It is a PITA to re-pack a sleeping bag as tight as it is new in the box. A tent is no easier. I guess I should pray to the sleeping bag gods to forgive me.

OP I would have done the same thing as you if Target and Coleman would not help you resolve the issue. And I don't see how Target will be out any money as the OP has clearly stated they have the same tent on the shelf now. THey will send it back to Coleman as defective and be compensated.

I don't think anyone here has claimed to be perfect. But, speaking for myself, I can say I have never plotted to scam a store because I didn't agree with their return policy.

Tents are a PITA to repack, but you do have to repack them. You can't use them in the box, so it would have to come out of the box at some point.

Again, Target has a very clear return policy. Don't like it? Don't shop at Target. Problem solved.

DISdreamin'
05-20-2010, 05:46 PM
As for your situation, there were indeed other remedies. Did you call the manufacturer? Most are quite willing to help when you can prove that it is a recent purchase, and even without the packaging I suspect that with a receipt showing the UPC code they would have been more than happy to help. Why? Because I've done it before. Toys purchased at Christmas that either are missing parts or have parts that break shortly after...all I've done is call the toll-free number, explain the problem, and have had NO issues getting replacements.
I'm sorry if I came off like an idiot in my previous post...I am quite aware of the other options available to me, but being as the item was about a week old, and given that the "packaging" consisted of a nylon strap/harness with a hang-tag on it, I don't feel like asking Target to replace the defective item was out of the realm of reason. Seriously, the packaging was about 18 inches of nylon webbing and a hang tag. Who saves that stuff?!

mjkacmom
05-20-2010, 06:42 PM
Coleman typically has a 1 year warranty on their products sold through Target. So they should have replacement parts still available at this point in my eyes. I don't fault Target for not allowing the return - a year is a bit much to expect - but I do fault Coleman for their lack of quality control and customer service. I would call them back and push them for a resolution - they produced a defective product, they should take responsibility for that. And I don't care that it has been a year - the defect was clearly there from the beginning, and wasn't something that developed only after significant use, so they should address it.

Coleman told me they don't have any poles for that tent, and to contact Target. Yes, it is the same exact tent model. I bought the tent from Target, not Coleman. Target can address it with Coleman - I can't. Again, I feel no guilt in returning the poleless tent, and hope that Target doesn't put it back on the shelf. I payed a lot of money for a new tent, and a new tent I am getting.

There are SO many situations where one wouldn't open the box until later - buying a christmas tree the day after christmas, baby equipment received at showers... If I found a shirt hanging in my closet with tags, that I never wore, I'd never think to return it. When I purchased the tent, I had good faith in Target that the bag contained all of the parts necessary for use.

LovesTimone
05-20-2010, 07:03 PM
Call or email customer service. You would be surprised at the response you will get.
I tried to take a shirt back to a department store after I washed it because it was about 12 long and 40 inches wide, It had never been worn I had the receipt. They said no because it had been washed. So I got on line to the dept. store, and the label. The following week the store manager call me to ask me to please return to the store so that he could take a look. They refunded my money. About a week after that I received an email from the label it requested more info about the garment. Then I received a phone call from the buyer who went into great length to find out what happened, how I washed it, description of the garment. About a month later I received, 1 pair of pants, 1 pair of shorts, and 3 tops at no charge. I was stunned. I never expect to receive anything like this. I did write her a thank you note. She said that I was helpful and that she wanted to keep me as a customer. That's why I always buy Caribbean Joe clothing. Try it what can it hurt.

C.Ann
05-20-2010, 10:01 PM
We didn't use the tent until now. How many people buy something to use later, and open it to make sure all the parts are there? Maybe we're too trusting? Why should we be out the $ for a product that is defective? We don't camp often, and the weekend we planned to camp called for rain, so we left the tent at home, and didn't need it again until this year. Coleman, who had a contract with Target, provided at product that was defective (since a tent is useless without poles). In fact, I think Target is wrong having a discontinued product on the shelves, because you can't get replacement parts for them.

You know what I would do? I would go ahead and buy the new tent - BUT - I would also keep the old tent.. Odds are that parts of the "tent" will wear out (rip; tear; mold; etc.) long before the poles would ever wear out or snap, so you would still have another "new" tent on hand and the poles to go with it..:goodvibes

I agree with the others that you really shouldn't do a "switch" - something about that just doesn't seem right to me - and it's not really Target's fault or Coleman's fault that you didn't check out the tent as soon as you purchased it.. What if there was a rib in it - or a broken zipper? Would you still try to return it a year later?

Look on the bright side - now you can have a tent and a spare! :thumbsup2

Maddle
05-20-2010, 11:16 PM
Just thinking - Any chance the poles are rolled inside the packaged tent? (It's a long shot - but it would make sense from a packaging/shipping point of view.)


FWIW - I think the problem is with Coleman. Since Coleman referred you back to Target, and Target said, "tough beans," I would go back to Coleman and ask for a supervisor.

I don't think it is unreasonable at all that the tent was not "inspected," by the OP, and I think if Target has the same tent on sale and won't do an even exchange, that is poor service - but that is their well known policy.

I don't think you should do the switcheroo - seems like that is just asking for bad Karma - but I would certainly continue to pursue it, since the tent is still in it's original packing.


Good luck -

Maddle

SandrA9810
05-21-2010, 02:14 AM
i guess call me crazy, but a tent i purchased at target didn't get opened for nearly two years later. And the first tent wasn't set up till we were at disney, in the dark no less.

i bought one tent on clearance, and it has lasted us a long time now. Shortly after, i purchased a second tent on clearance to use for my mom. Well that trip never worked out. And then a few years down the line, my sis said she wanted to let the kids go camping. So i get the tent out, head over to disney to check in. It was an early check in, and we had ressies for canada. So i dropped the tent and a couple things from the back end off at the site, but no time to put it up. When we got back, everything was missing from the site, tent and all. I was livid, and disney did nothing about it. But thankfully we had the original tent and my sis bailed for a hotel room. So i never even got to open the box. Like i said before, i set up the big tent on my own at dusk.


I don't see the OP in the wrong. But having a spare tent could help a lot later.

allison443
05-21-2010, 07:18 AM
OP is there a warranty on the tent? If there is a one year warranty, I wonder how Coleman would honor that if something was wrong with the poles within the warranty period? They must have a way even though the tent is discontinued.

Like someone else mentioned I would be surprised if the Target UPC codes were the same on last year's tent and this year's model, even though it is the same tent, kwim?

Let us know what happens...if you dare ;)

allison443
05-21-2010, 07:23 AM
I bought a $140 Coleman tent a year ago, to camp. It was a little rainy when we went, so we all squeezed into a cabin, instead of splitting up. It's time for our annual trip, and we only have a small cabin, so need the tent. DH takes it out to set it up in our yard - no poles! I call Coleman, and they tell me they were made exclusively for Target, and have been discontinued, so they don't even have poles.

Go to Target, and they no longer have our credit card information, since it was a year ago. However, they're still selling these tents, but we can't exchange. :confused: So, we buy the tent, and will be returning the one with no poles with that receipt, and letting them know the reason for the return is the lack of poles.

I'll make sure to take care of those poles, since they can't be replaced!

OP on the Coleman website they sell what they call "universal replacement poles"--maybe they could send you some of those.

PlutoPony
05-21-2010, 07:27 AM
OP is there a warranty on the tent? If there is a one year warranty, I wonder how Coleman would honor that if something was wrong with the poles within the warranty period? They must have a way even though the tent is discontinued.
They do - there's a replacement pole kit you can purchase from Coleman (and probably other places) as well as a pole repair kit. In the replacement kit, the poles are universal and meant to work with any Coleman tent. There are instructions with the kit on how to cut universal poles to fit your particular tent.

The OP could buy the replacement pole kit and consider this the price paid for not checking out the purchase during the return period.

Hope you enjoy your tent OP

PlutoPony
05-21-2010, 07:31 AM
Just did a quick search and Walmart offers the replacement pole kit for $6.88. Think a kit includes 4 poles, don't know how many poles the OP's tent requires.

That's not a bad price. Suspect there are several other places that have these poles so this could be an easy fix if you were so inclined to go this direction.

mjkacmom
05-21-2010, 08:02 AM
OP here - we are going camping in one week. The CPU number on the poleless tent is exactly the same as the one we just bought (could've been the same exact tent we would've exchanged for last year if it didn't rain - since we weren't using the tent, it was put in the attic, and forgotten until now). I would never have purchased the new one, without planning on replacing the old one, knowing that it has been discontinued, and there are no replacement parts. The reason we bought a new tent last year is because the poles broke on the old one, and we couldn't get in touch with the manufacturer (so I bought a brand that I recognized, hoping for better customer service).

Thank you all for your suggestions, but I really don't have the time to order generic poles, hope they arrive by Thursday, and that we can cut them to fit the tent. Really, we aren't campers, and although DH tries, projects like this tend to come out less than perfect.

PlutoPony
05-21-2010, 08:16 AM
Not to unnecessarily push this approach, but you should be able to walk into a decent sized Walmart and get replacement poles. REI or a camping supply type store would also have these, you shouldn't generally need to order them. People need replacement poles all the time and they're not terribly difficult to get.

Many have learned through sad experience :rolleyes1 to take at least a pole repair kit with them

RunDanceSkate
05-21-2010, 11:45 AM
OP here - we are going camping in one week. Really, we aren't campers, and although DH tries, projects like this tend to come out less than perfect.

Since you are camping next week, you need to seal your tent in the next day or so.

When you buy a new tent the seams aren't sealed. If you use this tent without sealing the seams they will become wicks that allow water to seep into the tent. It doesn't have to rain for this to occur. Morning dew will have the same consequence. You can waterproof the tent seams very easily.

* Buy a bottle of seam sealer for a few dollars at a sporting goods store.
* Set your tent up outdoors on a dry sunny day.
* The seam sealer comes in a bottle with an applicator top. Shake the bottle, open the cap, and apply seam sealer to all threads (inside and out) while the tent is erected.
* Allow the sealer to dry for a few hours.
* Repeat the application, and allow the seams to dry thoroughly.
* Don't forget to also seal the seams on your rain fly.

This process accomplishes two tasks. Not only does it help to waterproof your tent, but it gives you a chance to learn how to set it up. Never go camping with a new tent that has not been seam sealed, and which you have not practiced setting up. If you tent camp a lot, it's a good idea to reseal the seams every year.

Quality tents (aka very expensive ones) come with seams that are factory taped, which is not the same as sealed. Taped seams have a waterproof material placed between overlapped seams, which are then double stitched. This sewing technique adds to the strength of the seam and helps eliminate any gaps when the tent is stretched. These seams will be more water-resistant than normal seams, but they are not water-proof. The seams should still be sealed to ensure the best water-proof protection.

MomToOne
05-21-2010, 04:11 PM
Coleman told me they don't have any poles for that tent, and to contact Target. Yes, it is the same exact tent model. I bought the tent from Target, not Coleman.

Just because Coleman doesn't have poles anymore doesn't mean they can't address a problem with their product - and it is ultimately their product, not Target's. They could offer you a different replacement product, credit towards a new tent or could even refund you cash themselves.

I understand they told you to contact Target, but that smells of "just tell the dissatisfied customer anything to get them off the phone" to me. They knew that Target probably wouldn't do anything for you at this point. And I suspect they were counting on you to just give up when that happened...