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View Full Version : Photopass Cancellation Issues...


mollybug2
05-18-2010, 11:05 AM
I did the $99.95 preorder and then cancelled and tried to use the additional $20 off code a while back. No go. So I reordered for $99.95 under my other email address, setting up a new Photopass account.

Today my credit card bill came with two $99.95 Photopass charges, even though I received a call from Photopass saying one was cancelled. Nothing on my bill reflects a credit. And both of my Photopass accounts show I have preorder credits.

Has anyone else ever had problems trying to get one to cancel? I called again and the man I spoke to once again supposedly cancelled and credited one back to me. I am not too confident, though! :confused:

Guess that is what I get for trying to save even more money, and don't ask me why I made a new account, but it probably just mucks it up even more. :rotfl:

ETA: Just searched and found what I was looking for in another thread, so just disregard this message! Thanks and sorry!

jagafen
05-18-2010, 02:40 PM
We did the same thing....be patient, give it time. Did you get an email confirmation of the cancellation (just for a "paper" trail?) It can sometimes take 1-2 billing cycles for the credit to post to your account. When we did this, it took forever for the $99 charge to post. In fact, the $79 and $99 posted on the same day, even though the orders were placed about 2 weeks apart???

It took a few days to a week before my origional cart showed as "empty". I am still waiting for the credit to appear on my card, but do not have any doubts that it will eventually show! Give it a bit more time.