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paul_toria96
05-13-2010, 07:01 AM
We have booked our fly drive through Thomas Cook Signature to fly with Virgin. We want to book our seats but have been told we won't get our locator number until we get our tickets.

As we have 2 familes a total of 8 we all want to sit together. Has anyone else had this problem?

jen_uk
05-13-2010, 07:21 AM
If you ring Virgin Atlantic direct then they can allocate your seats over the phone. :goodvibes

paul_toria96
05-13-2010, 07:29 AM
If you ring Virgin Atlantic direct then they can allocate your seats over the phone. :goodvibes

Even if I haven't got my locator number?

Disneytinker
05-13-2010, 09:00 AM
Even if I haven't got my locator number?

Good question, i am wondering this also i am just contacting my travel agent now to ask them (we have booked with co-oprative travel but going with Virgin)

Will let you know what they tell me :)

Just on hold :surfweb:

orangetiggs
05-13-2010, 09:16 AM
they should be able to find the booking on their system

when i worked for them we could allocate seats but anything else had to go through the agency as it was a 3rd party booking

tttessa
05-13-2010, 11:00 AM
You should have had some sort of confirmation from virgin - with the ref no styled:

nnnnn/S10 or nnnnn/W10 (n is a any number)

- if you have that and your flight details eg VS015 22/07/09 or whatever you can do it yourself....

You type the nnnnn/S10 into the booking ref - it usually comes back cannot find your flight, put in the details - surname, flight No , date and it should come up - so long as you are inside the 330 day window (give or take a few days sometimes.....grrr).

Tessa

macca77
05-13-2010, 01:14 PM
Well when i booked with thomas cook signature last year i had a nitemare with this. I did as most people said but when i rang virgin they said the names off the seats hadnt been released, it took me about 4 months before the flight to finally get tsc, to send the names to virgin so i could book my seats.
When i finally got a referance, their was no more seats to be able to pre book and had to wait till online check in.
Id advise you to ring tsc in the morning and ask them to release your names to virgin asap so you can get your seats sorted.
Or try virgin as people have said maybe they have changed the way it works nowadays.

aoifesmom
05-13-2010, 01:58 PM
Hi


I have booked with Virgin via Thomas cook. I am not going until October, I called virgin who told me I had to get Thomas cook to call as I had booked through them. Thomas cook called and they got it for me. I don't understand why they are not able to give it to you.


Jo

2Tiggies
05-13-2010, 03:01 PM
Hi


I have booked with Virgin via Thomas cook. I am not going until October, I called virgin who told me I had to get Thomas cook to call as I had booked through them. Thomas cook called and they got it for me. I don't understand why they are not able to give it to you.


Jo

That's what they kept telling me too - they had to call. Until about 6 weeks before departure, all of a sudden they said they couldnt do it and it was up to me to do so. But still no number. I ended up getting an upgrade so I could choose my seats. (I was planning to upgrade anyway, but that's not the point). There is far too much inconsistency in that company (TC that is)

paul_toria96
05-14-2010, 01:34 AM
You should have had some sort of confirmation from virgin - with the ref no styled:

nnnnn/S10 or nnnnn/W10 (n is a any number)

- if you have that and your flight details eg VS015 22/07/09 or whatever you can do it yourself....

You type the nnnnn/S10 into the booking ref - it usually comes back cannot find your flight, put in the details - surname, flight No , date and it should come up - so long as you are inside the 330 day window (give or take a few days sometimes.....grrr).

Tessa

Still no luck.

I'll phone Going Places today and see if they can hurry it along. Fon't really want to upgrade cause that'll cost us loads for 8 of us.

Many thanks for all your help

Dave_uk
05-14-2010, 06:53 AM
We booked with Thomas cook and they told me that they could not book seats until the flight had been ticketed which they said would be 6 weeks before. This is a big pain only 2 of us going and we want to sit together.

Fingers crossed we get the seats we want…the 2 at the back on there own

strawberry blonde
05-14-2010, 07:01 AM
Friends had the same problem when they booked with Jetsave. They were told they had to phone 24 hrs before flying....and of course there wasn't 8 seats together.They ended up going to the airport much earlier than needed to make sure their party of 8 was sat near one another.

The daft thing is we booked with Kenwood Travel 15 months before we went and they gave us seat numbers for there and back that day and we got the exact seats. :confused3

dynamite100
05-14-2010, 07:25 AM
We booked with Thomas cook and they told me that they could not book seats until the flight had been ticketed which they said would be 6 weeks before. This is a big pain only 2 of us going and we want to sit together.

Fingers crossed we get the seats we want…the 2 at the back on there own

Virgin charge an extra fee for those seats now.

orlandothebeagle
05-14-2010, 07:40 AM
Virgin charge an extra fee for those seats now.

I was looking in my virgin flights that I booked through opodo to see how much it was for another bag, I noticed you could pick your seats, I booked 2 at the back, not the very back but a few from the back window/ailse, I was really pleased as I never even knew I could choose any seat.

Dave_uk
05-14-2010, 07:43 AM
Virgin charge an extra fee for those seats now.

Ya what :scared1:

do you no why?

dynamite100
05-14-2010, 08:06 AM
Ya what :scared1:

do you no why?

Because they can? Believe it's 30 quid each, but don't quote me on that.

They also now have certain rows throughout the economy cabin (purple colored seats) which have 3 inches extra legroom. They charge £30 for these too, and if you haven't paid, they won't let you sit in them, even if the flight is not full.

2Tiggies
05-14-2010, 09:46 AM
Because they can? Believe it's 30 quid each, but don't quote me on that.

They also now have certain rows throughout the economy cabin (purple colored seats) which have 3 inches extra legroom. They charge £30 for these too, and if you haven't paid, they won't let you sit in them, even if the flight is not full.

The price varies it seems but is around £30 or so. They can't be pre-booked so if you want to grab them it's first come, first served. TBH we took them some years back with VA and they were more comfy than the PE seats we had on the outbound so you don't get the extra luggage, but from a comfort point of view it's a bargain. The food is about the same in Economy and PE anyway.

paul_toria96
06-02-2010, 08:35 AM
If you ring Virgin Atlantic direct then they can allocate your seats over the phone. :goodvibes

We now have our locator number but have rung Virgin and can't book the seat til 24 hours before we fly, but at least it's the same for everyone :yay:
It's going to be manic at 10:25 on the 1st August :woohoo:

macca77
06-02-2010, 12:32 PM
Yeah you have to check in 24hrs before to do this, Im pretty sure 60% have already got their seats and your on the 40% of seats left so if your going to check in online, be on it from 8 am onwards.
I think it starts at 9 i fell into the 10.25 trap last year and their was nothing left for me to book till i got to the airport, it was a nitemare. I was then told i should start trying around 9am instead.

2Tiggies
06-02-2010, 03:10 PM
Yeah you have to check in 24hrs before to do this, Im pretty sure 60% have already got their seats and your on the 40% of seats left so if your going to check in online, be on it from 8 am onwards.
I think it starts at 9 i fell into the 10.25 trap last year and their was nothing left for me to book till i got to the airport, it was a nitemare. I was then told i should start trying around 9am instead.

My seats are pre-booked but I am curious: does the suggestion of checking from 8 or 9 am apply to the flight because it is 10.25? Or if your flight is at say 2 pm, should you be checking from 8/9 am as well?

paul_toria96
06-03-2010, 01:38 AM
Yeah you have to check in 24hrs before to do this, Im pretty sure 60% have already got their seats and your on the 40% of seats left so if your going to check in online, be on it from 8 am onwards.
I think it starts at 9 i fell into the 10.25 trap last year and their was nothing left for me to book till i got to the airport, it was a nitemare. I was then told i should start trying around 9am instead.

Thanks for the advice about the 8am start, my friend had suggested that we look earlier. There's 8 of us ging so I hope we can sit near each other else it will be a nightmare with the 4 kids not sitting together.

macca77
06-03-2010, 04:06 AM
My seats are pre-booked but I am curious: does the suggestion of checking from 8 or 9 am apply to the flight because it is 10.25? Or if your flight is at say 2 pm, should you be checking from 8/9 am as well?

Im not to sure on that, but they would be no harm in trying from 8am onwards if you have easy access to a computer.


Hopefully paul you will be ok on the 8 off you, just try to get on as quick as possible that day and type fast.

Tinks1984
06-03-2010, 07:58 AM
We booked through Thomas Cook Signature also flying with Virgin and we had a nightmare trying to book seats beforehand.

TCS had allocated 8 passengers on one booking for the flights, 5 of which were our party and the other 3 a completely different family. This caused problems when wanting to pre-book seats because it wouldn't allow us to separate the 8.

We only actually managed to allocate our seats the evening before flying and this was only due to us speaking with Virgin Flights direct.

Even then at the airport, when we got to check-in, there were still better seats available and they moved us :rotfl:

It was so much easier before they started all this 'on-line check in' :laughing:

2Tiggies
06-03-2010, 10:29 AM
We booked through Thomas Cook Signature also flying with Virgin and we had a nightmare trying to book seats beforehand

Oh I have been through this with them before too - spent 10 months going in almost every week only to be told "next week" and that I couldn't do it, but they had to on my behalf as my TA ..... this went on until a couple of weeks before we flew only to be told they can't do it, I have to do it myself. VA insisted that TC had to do it. It never happened.


It was so much easier before they started all this 'on-line check in' :laughing:

Well in many ways it was - if you had a flight you had to be sure to check in early to get a pick of the seats.

paul_toria96
06-04-2010, 06:09 AM
Im not to sure on that, but they would be no harm in trying from 8am onwards if you have easy access to a computer.


Hopefully paul you will be ok on the 8 off you, just try to get on as quick as possible that day and type fast.

I'll have my computer on that day nice and early, need to get ready for all the early mornings any way !

We'd like to book the back seats as they are aisle and window, but fingers crossed we might get them :crowded:

tttessa
06-04-2010, 06:22 AM
I'd rather be near the front and off quickly...

dynamite100
06-04-2010, 08:40 AM
I'll have my computer on that day nice and early, need to get ready for all the early mornings any way !

We'd like to book the back seats as they are aisle and window, but fingers crossed we might get them :crowded:

There's an extra charge for these seats.

Lizzy Lemon
06-04-2010, 09:03 AM
There's an extra charge for these seats.

I wouldn't be surprised it they bring in charging for all seat requests eventually. When we flew to Majorca a couple of years ago we had to pay to have seats allocated even though we needed to sit together due to our son having special needs. VA have always been fantastic sorting us out but this year I haven't contacted special needs department have just requested seats on their web site and just hope the request follows through. I hate having to get on the phone and deal with these things.