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View Full Version : Why Would Someone Want Turndown Service?


monkeyknuckler
03-20-2010, 10:45 AM
Does anybody use this service? I still get annoyed everytime the cleaning staff knocks on the door to see if I want the covers pulled down and a chocolate. They should leave the bed that way when they clean the room, that way they wouldn't have to come back again later. I think I can do that myself, go away.

DVCconvert
03-20-2010, 10:54 AM
Some folks enjoy returning to their room after a 16 mile trek in the parks during the day to find this as a nice extra.

YMMV

Chuck S
03-20-2010, 10:58 AM
If I were ever to stay concierge, yes, I'd use it...after all, it is part of the concierge experience. It isn't something I'd want in a non-concierge location...I like not having housekeeping everyday.

theww228
03-20-2010, 11:09 AM
Some people enjoy getting extra pampering and attention. However, I prefer to do things for myself. I generally don't use bell services to carry my bags, it is not the $, I would rather just do it myself. I have a friend who moved to a low income country simply to have a full time maid and gardener, he loves all the attention. I would hate having people living with me. Different strokes for different folks.

The limited mousekeeping with DVC works great for me while others are bothered by it.

vicki_c
03-20-2010, 11:39 AM
When we stay CL, we love the turndown service. So nice to come back and find your bed turned down, chocolates, usually the lights on low. Also when you get turndown service, they replace your towels as well.

bumbershoot
03-20-2010, 12:57 PM
The reason why it's not done in the morning/early afternoon is because people often go back to their rooms in the afternoon. Turndown is something for bedtime. So if it's there when people come back for a nap or change clothes etc before their evening activities, then when they get back for bedtime, there's nothing special for that time.

When we've stayed at places with this (like GCH when they still allowed booking on points), we just tried hard to NOT be in the room when they did it.

robertdangelo
03-20-2010, 01:07 PM
We find it nice not having Mousekeeping everyday... especially with our DD.(nearly 2 years old) Not having a knock at the door while she's napping is a plus!

Mickey'sApprentice
03-20-2010, 01:39 PM
so for DVC people, does that mean you have full housekeeping every day? I would think you would have to make the bed for housekeeping to turn it down. How does it all work exactly?

DenLo
03-20-2010, 01:44 PM
Maybe you should put out the Do Not Disturb sign. It is part of the concierge package so it is understandable that Mousekeeping would think you would want it.

DVCconvert
03-20-2010, 01:46 PM
so for DVC people, does that mean you have full housekeeping every day? I would think you would have to make the bed for housekeeping to turn it down. How does it all work exactly?

A "normal" DVC stay on points you do not get daily housekeeping nor turndown service. A points stay gets you attention on every 4 days depending on the lenght of your stay it maybe a "full cleaning" or "trash & towel" service. Turndown is not a normal service on a points stay. DVC members may elect to hire daily housekeeping, but that also does not normally include turndown.

eliza61
03-20-2010, 01:53 PM
Does anybody use this service? I still get annoyed everytime the cleaning staff knocks on the door to see if I want the covers pulled down and a chocolate. They should leave the bed that way when they clean the room, that way they wouldn't have to come back again later. I think I can do that myself, go away.

Simply put, it's a enjoyable luxury, like heated seats in a car. Some people enjoy the attention others feel its a waste.

vicki_c
03-20-2010, 01:54 PM
I believe if you stay at AKV-club level, you get daily housekeeping & turndown service (not sure about that though).

DVCconvert
03-20-2010, 02:23 PM
I believe if you stay at AKV-club level, you get daily housekeeping & turndown service (not sure about that though).

I believe you're correct - as well as taking a cat 3 with points on DCL, you get the concerige services.


(that's why I used the word "normal" :rotfl2: )

drusba
03-20-2010, 02:27 PM
Yes, AKV concierge includes full daily maid service and turndown. Turndown is part of what many just expect as part of the experience when they have concierge and really has nothing to do with whether you really want it, you just like because hey, that is just part of the extra pampering I expected when I decided to pay for this.

BCV23
03-20-2010, 03:26 PM
Does anybody use this service? I still get annoyed everytime the cleaning staff knocks on the door to see if I want the covers pulled down and a chocolate. They should leave the bed that way when they clean the room, that way they wouldn't have to come back again later. I think I can do that myself, go away.

If you don't want turndown at AKL club level or housekeeping service at any WDW resort just call and ask that they not service the room. Save yourself the annoyance. :rotfl:

I love turndown. It is so pleasant to come back to the room after dinner to find the drapes drawn, lights low and bed turned down so neatly.

twinklebug
03-20-2010, 05:14 PM
I've used turndown when staying in a DVC unit on cash. It's nice to have them set up the pull out bed on the first night, and those chocolates.. mmm.

Tinkmom
03-20-2010, 05:48 PM
Why would you want your bed turned down all day? A few minutes for them to set up any sofa bed, turn down the covers, put chocolates and usually some other treat on your pillow -- what is there there to complain about? :confused3

We stayed concierge in a studio at AKV and it would have been a PITA to make up the sofa bed every night. We also enjoyed the unique cards they left on the pillows, along with the wonderful chocolates! :goodvibes

monkeyknuckler
03-20-2010, 07:03 PM
Why would you want your bed turned down all day? A few minutes for them to set up any sofa bed, turn down the covers, put chocolates and usually some other treat on your pillow -- what is there there to complain about? :confused3


Maybe because I was trying to have a nap on the couch, nearly impossible at Jambo concierge with all the constant drumming in the lobby. We don't use the sofa bed, so its not an issue - but I see how someone would like that set up, if its a hassle for someone. I just don't want anyone bothering me. Yeah, next time I'll hang the sign on the door, good idea.

Happy Birthday Cat
03-21-2010, 02:05 PM
The really nice thing about hotel turn down service is that it usually also includes clean towels in the bathrooms. Nice to have after getting back to the room in the evening when you need a shower after having used your towels during the day. Turn down service is more than just turning down of the beds.

HBC

LisaS
03-21-2010, 02:29 PM
I agree with HBC -- getting fresh dry towels was nice particularly as our Concierge stay was in a studio. I don't need someone to turn down the bed (although I did appreciate the chocolates!) but fresh towels were appreciated.

crisi
03-21-2010, 02:29 PM
Love the pampering. If you don't feel its worthwhile not a big deal. But when we do non-DVC stays where we have turndown, I love coming back from dinner to find my room tydied, my bed turned down, my pillow fluffed, usually a bottle of water by the bed, etc. Its one of those small sorts of luxuries that makes me feel like I'm on vacation.

(I also love having the hairdresser wash my hair. To me, having someone else wash my hair makes me feel very pampered. I'm perfectly capable of washing my own hair. That doesn't mean I don't enjoy the experience.)

dianeschlicht
03-22-2010, 08:42 AM
Did I enjoy turn down service in CL/AKV? Sure, but it wasn't a necessary part of the experience, and I do feel a bit like the OP...If you are cleaning the room, leave my chocolate then and go away! It's a bit of a joke at CL anyway. When we have been there, they turned the bed down at 4:PM, and that was about the time we were trying to use the bathroom so we could get out to dinner. Doing the "chocolate on the pillow" thing would be much better served when they do the cleaning!:thumbsup2

hakepb
03-22-2010, 11:56 AM
Turndown probably works better on a cruise. You get back to your room mid-day and see your bed fully made. Then you get dressed up for dinner, and when you eventually return back to your room, the beds are "turned down" and readdy to use.
Easier to not interrupt on a cruise when they know your dinner schedule (although with crusie lines going to less strutured...) and since the cleaning staff is captive and can't leave for "home"....

..so basically, I guess the mousekeeping turn-down service should coordinate better with the concierge to enter during your Dinner ADR..

dcfromva
03-22-2010, 12:37 PM
If I recollect, the turn down service we received at the Grand Californian included emptying the trashes, replacing towels, dropping off the information sheet on the next day's activities, dimming the lights to a nice soft glow, turning down the bed and leaving chocolates.
But, having been "ruined' by DVC we would usually turn down, the turn down service if we were in our room :).

crewmatt
03-22-2010, 04:10 PM
I'm all for the chocolate, but really I'd be happier if they just left a bowl of them out by the elevator :). Bed Turndown, I dont really notice it.

BCV23
03-23-2010, 12:24 PM
Turndown probably works better on a cruise. You get back to your room mid-day and see your bed fully made. Then you get dressed up for dinner, and when you eventually return back to your room, the beds are "turned down" and readdy to use.
Easier to not interrupt on a cruise when they know your dinner schedule (although with crusie lines going to less strutured...) and since the cleaning staff is captive and can't leave for "home"....

..so basically, I guess the mousekeeping turn-down service should coordinate better with the concierge to enter during your Dinner ADR..

That is how it has always been for us at WDW club levels including AKV concierge and even in garden view rooms at the Polynesian back when all rooms there received turndown. Not that they knew when our dinner plans were but turndown has typically been when we're out for dinner. On the occasional night when some or all of us are still in the rooms, I still sometimes have turndown. New towels, trash out and beds turned down crisply make the room feel cozier.

But it's so simple to decline. Call housekeeping early in the day or at the beginning of your stay.....or hang the Do Not Disturb sign on the door.