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View Full Version : Need photo of HHI villa entrance/steps**UPDATE POST #16**


jekjones1558
03-18-2010, 05:52 PM
There has been a snafu with our reservation for HHI. My DH has a scooter but we do not have a HA unit. Does anyone have a photo of the steps at the front of the villas? We need to figure out if he is going to be able to deal with going up and down multiple times/day. Also, is there any kind of overhang near the steps where we could put a scooter to keep it handy but out of the way and out of the rain? I am not talking about the balcony side, I mean the entrance side of the villa. TIA.

iloveokw
03-18-2010, 07:27 PM
Jean:

You need to make sure you are in the main building....then he can use the elevator....those stairs can be brutal and there isn't a place to store his scooter with the other buildings......I think we talked a few years ago at HH.

Good luck!

jekjones1558
03-18-2010, 07:45 PM
Jean:

You need to make sure you are in the main building....then he can use the elevator....those stairs can be brutal and there isn't a place to store his scooter with the other buildings......I think we talked a few years ago at HH.

Good luck!

That's the problem. I am booked on cash and was assigned a dedicated room. I did not notice this on the confirmation letter when I made the reservation last summer. When I noticed it and called a few months ago it was too late. Because the lodge rooms are lock-offs, many are reserved as separate units. And because I have a cash reservation I cannot be waitlisted for a lodge lock-off (though I kind of feel like the booking miscommunication should allow for some exception). So it looks like DH will have to decide whether he can manage the steps and if not we will have to cancel. Totally bummed. DH just got out of a one week hospital stay and has been so looking forward to trying HHI. I have been there once and he has not been there. We used to be boaters when he was more mobile and I know he would love hanging around the Shelter Cove marina.

Disney Princess
03-18-2010, 07:59 PM
I have never stayed at HHI and don't have pictures, but I just wanted to send some pixiedust:your way that it works out and your DH can manage the steps or someone can help you get into the main building. It sounds like this vacation is just what you both need. I hope someone can help you out!!

jekjones1558
03-18-2010, 08:13 PM
I have never stayed at HHI and don't have pictures, but I just wanted to send some pixiedust:your way that it works out and your DH can manage the steps or someone can help you get into the main building. It sounds like this vacation is just what you both need. I hope someone can help you out!!

Thanks, Disney Princess! We need all the pixie dust we can get because we are booked for Memorial week, so my guess is that the resort is pretty full.

mecllap
03-18-2010, 08:36 PM
Here's a description I wrote up about my studio in the main building in my trip report blog :
"I think the main bed is a queen-sized, and the sofa is a double, and thereís enough floor space for an airbed. The kitchenette is around the corner by the front door (itís not all in a straight-line like most so it seems roomier in here). Thereís a little table with two chairs, and the TV is a small flat-screen in a small cabinet with drawers -- so itís not a big armoire taking up lots of space. The closet has a vacuum cleaner, iron and board, broom and mop, and a pack and play. The bathroom has a little better shelf than the Beach Club (HA room) had, but itís not fully accessible. This room is partially accessible tho -- wide doors -- except there is a ledge barrier to get in the front door (the one that kept out the luggage cart). Thereís a bar in the low bath-tub, but no bar by the toilet. The sink is on a pedestal, and there is probably room in there for a wheelchair, but not an ECV. I expect they have some fully accessible units. The balcony is nice, except that it has very little view -- what it has is blocked by the railing."

The area by the door is covered, so might be okay in the rain for the scooter (but maybe a poncho or something over it might be helpful if rain is expected).

You might call the resort again directly and see if they can work something out for you. My memory may not be serving me well, but I don't remember HH as being the most wheelchair-friendly place I've been lately. There are hardened paths to scooter around, and I think there's an elevator at the beach club, but I don't think there's a hardened path very far out onto the beach.

WebmasterDoc
03-18-2010, 08:45 PM
Jean, have they at least offered to try to give you a first floor villa? It sounds as though you must have a 2BR and they usually do not allow reservations for 2BR lock-offs without the HCA designation. There are only 21 lock-offs at the resort - 16 in the lodge area (Buildings 11/12 with the elevator access) and only a few of those are HCA and not usually reserved as a 2BR unless the HCA is specifically reserved.

If they will give you a first level villa, there are only a few steps to access the entry. I can't think of any place under cover except on the stairs and landings and they may not allow an ECV to be stored on the stairway since those on the second floor will need to use the same stairway. There are no ground level villas due to building codes with flood restrictions. Perhaps some sort of tarp could be used to cover the scooter.

I can't find any photos of the front of the buildings but will look when I get home on Sat.

dis-happy
03-18-2010, 08:55 PM
Oh, that is terrible news...I remember how much you were looking forward to this trip. Any chance you could talk to the front desk/general manager directly and see if they have a solution? Wishing you the best.

We've been assigned to a HC studio, a l/o 1 bed, as well as a regular studio all in the main building. You'd think someone in a l/o would love the chance at a dedicated room, giving you the main building.

Hope it all works out. Hugs.

mecllap
03-18-2010, 09:00 PM
http://i113.photobucket.com/albums/n232/mecllap/RoadTripSoFlNov093200.jpg

http://i113.photobucket.com/albums/n232/mecllap/RoadTripSoFlNov093204.jpg

Hope you get to talk with someone else who can work out a room that will work for you. pixiedust:

jekjones1558
03-18-2010, 09:06 PM
Jean, have they at least offered to try to give you a first floor villa? It sounds as though you must have a 2BR and they usually do not allow reservations for 2BR lock-offs without the HCA designation. There are only 21 lock-offs at the resort - 16 in the lodge area (Buildings 11/12 with the elevator access) and only a few of those are HCA and not usually reserved as a 2BR unless the HCA is specifically reserved.

If they will give you a first level villa, there are only a few steps to access the entry. I can't think of any place under cover except on the stairs and landings and they may not allow an ECV to be stored on the stairway since those on the second floor will need to use the same stairway. There are no ground level villas due to building codes with flood restrictions. Perhaps some sort of tarp could be used to cover the scooter.

I can't find any photos of the front of the buildings but will look when I get home on Sat.

Doc,
We do have a 2 bedroom reserved. We originally planned to bring another couple but now it looks like it may be only the 2 of us so we could actually do fine with a 1 bedroom, but none is available in the lodge (not surprised). The photos I have found of the villa entrances appear to have a few steps then a landing then more steps to get to the 1st floor villas. But it also looks like some 1st floor units may have fewer steps and some more steps. I wish I would have paid more attention when I was there but DH wasn't having the mobility issues then. DH can walk, just not too far, and he can do some steps, but going up and down many times a day would not work. A higher toilet and grab bars would be helpful but he can get along without them if necessary. He does not need a roll-in shower. So essentially the issue is the steps. I am mad at myself for not researching the issue of cash versus points room booking at HHI because I could have avoided this whole mess. And the CM at MS who booked the room obviously was not up-to-speed because she told me she had requested a lodge room for us, and now it sounds like you can't really get a lodge 2 bedroom unless you specifically book a HA room (which is what I should have done, had I known how this works). I also could have booked a 1 bedroom lodge room had I known this. Live and learn. Yes, I have requested a first floor room.

jekjones1558
03-18-2010, 09:18 PM
dis-happy,
I have not forgotten about that glass of wine I promised you. If we manage to make it to HHI, I hope to keep that promise! We had a trip to HHI planned last year and had to cancel. I so hope that we won't need to cancel again. And to think that we used to travel without ever a thought about health issues!

dis-happy
03-18-2010, 10:46 PM
dis-happy,
I have not forgotten about that glass of wine I promised you. If we manage to make it to HHI, I hope to keep that promise! We had a trip to HHI planned last year and had to cancel. I so hope that we won't need to cancel again. And to think that we used to travel without ever a thought about health issues!

Hon, if you guys are able to make this trip I'll be buying YOU a bottle of wine!!! Keeping my fingers crossed for a workable solution. :hug:

Sammie
03-19-2010, 12:06 AM
Buildilng 22: http://allears.net/acc/hh18.jpg

jekjones1558
03-19-2010, 06:26 AM
Thanks, Sammie! I forgot that Allears has HHI photos!

bobbiwoz
03-19-2010, 07:03 AM
I hope it works out that you two can go!
Bobbi:goodvibes

jekjones1558
03-19-2010, 08:30 AM
I called HHI front desk this morning to ask about which building might have the fewest steps. It turns out that after MS called there yesterday a CM at HHI did some checking and was able to give us a 2 bedroom lockoff in the lodge, with the elevator!!!! Amazing!!! I credit the pixie dust from DIS friends and the wonderful CM at HHI. I was so impressed by the HHI staff during my one stay at HHI and it seems that their commitment to guest satisfaction continues. WOOHOO!!! Maybe this is a good day for me to buy a lottery ticket... :woohoo::woohoo::woohoo:

WebmasterDoc
03-19-2010, 08:50 AM
That's WONDERFUL. I'm so glad to hear that you are all set with the villa you'll need! :)

Have a great trip!

dianeschlicht
03-19-2010, 09:00 AM
I called HHI front desk this morning to ask about which building might have the fewest steps. It turns out that after MS called there yesterday a CM at HHI did some checking and was able to give us a 2 bedroom lockoff in the lodge, with the elevator!!!! Amazing!!! I credit the pixie dust from DIS friends and the wonderful CM at HHI. I was so impressed by the HHI staff during my one stay at HHI and it seems that their commitment to guest satisfaction continues. WOOHOO!!! Maybe this is a good day for me to buy a lottery ticket... :woohoo::woohoo::woohoo:

Great news, Jean! Looks like this is a much needed trip!

bobbiwoz
03-19-2010, 09:39 AM
We stayed in the lodge with the elevator, and actually had a HA studio when we were there in October. It's such a wonderful resort, and I'm so glad that you got the pixie dust you needed for this trip to work out!!!:banana:

Bobbi

mecllap
03-19-2010, 10:26 AM
Jean -- really glad to hear it worked out for you --congratulations! Did you ask if it has that "up and over" ledge at the front door -- there's probably some temporary double ramp gadget that would clear it for the scooter?

It generally seems to be a good idea to call and talk to someone else, if you don't get the answer you need the first time -- but this time it sounds like they were already working it out for you. The CM's at HHI seem particularly guest-oriented.

Enjoy!

jekjones1558
03-19-2010, 10:34 AM
Jean -- really glad to hear it worked out for you --congratulations! Did you ask if it has that "up and over" ledge at the front door -- there's probably some temporary double ramp gadget that would clear it for the scooter?

It generally seems to be a good idea to call and talk to someone else, if you don't get the answer you need the first time -- but this time it sounds like they were already working it out for you. The CM's at HHI seem particularly guest-oriented.

Enjoy!

I hate to be a pest. I have been blessed already. If the scooter won't go over the hump, no big deal. I can lift it and DH can walk. He is able to walk, just not distances. And steps are not good. Thanks for your advice and photos!

Simba's Mom
03-19-2010, 12:25 PM
I called HHI front desk this morning to ask about which building might have the fewest steps. It turns out that after MS called there yesterday a CM at HHI did some checking and was able to give us a 2 bedroom lockoff in the lodge, with the elevator!!!! Amazing!!! I credit the pixie dust from DIS friends and the wonderful CM at HHI. I was so impressed by the HHI staff during my one stay at HHI and it seems that their commitment to guest satisfaction continues. WOOHOO!!! Maybe this is a good day for me to buy a lottery ticket... :woohoo::woohoo::woohoo:

Yay! That's just another confirmation to me that the CMs at HHI are the best. I really believed that if they knew your situation they'd bend over backwards to help. We had a major problem with MS while there a few years ago, and were left without a room at a sold-out time, with no where to go. They really went the extra mile for us, and I'm so glad that this all worked out for you. To have had to give up a trip to HHI would have been heartbreaking.

BWV Dreamin
03-19-2010, 12:41 PM
:banana::cool1::woohoo: Looking forward to your trip report!:goodvibes

Sammie
03-19-2010, 04:07 PM
Great news, HHI has one of the best staffs, anywhere. :thumbsup2

Disney Princess
03-19-2010, 04:49 PM
So glad that it worked out for you! :goodvibes

MinnieGi
03-19-2010, 04:50 PM
I always thought HHI has the best cm's and this just proves it!! So glad to hear the good news!! Wishing you a wonderful HHI trip!

dis-happy
03-19-2010, 06:16 PM
HAPPY DANCE TIME!!! :cool1:

So, what kind of wine do you like to drink? I'm headed to Trader Joe's tomorrow. :)

jekjones1558
03-19-2010, 06:31 PM
HAPPY DANCE TIME!!! :cool1:

So, what kind of wine do you like to drink? I'm headed to Trader Joe's tomorrow. :)

I am a boring Chardonnay girl :lmao: And get this: I just found out today my waitlist for a BW view room for next month has come through! We had some points to use up so I am going for a few days with DSis and nieces while my saintly sister-in-law watches out for DH at home. I just called last month and could not get BW view for all of the days, so booked a pool/garden room. 31 days will be coming up next week and I was going to cancel the few BW view days that I had and I found out the good news! Do you believe the luck I am having today? I am in total shock! Just 2 weeks ago when DH was so sick I thought I wasn't going at all. What a roller coaster! Here's hoping that life gets boring for a while now.

Conan the Librarian
03-19-2010, 07:00 PM
We have stayed in the main building twice now, it's Great!

I am glad things worked out for you.

Pet Shadow for me!