Update - lost 5 day Hoppers from Connections - Disney is WONDERFUL!

[treloarf]

I thought I would let everyone who has followed my story of losing 4 - 5 day hopper passes (that were never used) purchased from Connectioins know what has happened. After repeated tries with the Connections (as many of you know), I submitted the info to my credit card company seeing if they could do anything. They said the only thing that they could dispute would be that if I didn't receive the merchandise or if it was damaged in some way. So after hearing from them, I wrote letters to the Better Business Bureau, President of Connections, Director of Membership of COnnection, and the Director of Ticket Research at Disney. I have put many, many hours of research into all of this, but have learned a valuable lesson. COPY THE TICKETS!!!!!

Well, today, I received a call from the DIsney Ticket Research dept & guess what? They reviewed all of my documentation & have decided to send me 4 complimentary 5 day hopper passes & asked me if I ever find my tickets, to just send them back.
They also will be reviewing the aspect of COnnections selling these tickets.

I really didn't expect anything from Disney, but what a surprise. I know now why Disney is so successful. They are truely a wonderful company & I thanked them with my whole heart & soul.
I do plan on writing a very nice letter & spreading the word about how they helped me & what a wonderful company they are.

[Belle5]

treloarf,
How wonderful!!! I had followed your story and I'm so glad you posted an update!

[Miss Park Avenue]

Congratulations! I haven't followed this from the beginning but that sure is a happy ending. I know where NOT to buy tickets!

[patsal]

Congratulations on your persistence! I have been following your dilemma, and I must say tht you deserve the tickets! After your problem I amde copies of my tickets and placed a copy in every one of my bags (Overkill much LOL)! Have a great trip.:D

[hercamore]

Yay, good job.

Disney checking into Connections sounds like a reall good idea!.


Herc.

[chris1gill]

OH MY GOSH!!! That is so wonderful!! I followed your story & hoped that you would be able to get your tickets replaced!!! I'm so surprised Disney was able to help you!! How did you find all the addresses & such to send your letters to?

I've got to agree though, COPY those tickets DIS'ers!!!

[Karel]

I don't know the whole story and since I hope to buy tickets from Connections....

did you actually receive the tickets from Connections or order them and never received them?

Thanks.

[Lewisc]

I'm glad Disney was able to help you out. I'm not really sure what Connections did that was wrong? One of the reasons I haven't joined Connections is I have an ethical problem joining, ordering Disney vouchers/tickets KNOWING THAT I HAVE NO INTENTION OF KEEPING MY MEMBERSHIP PAST 30 DAYS. I'm surprised they haven't added a provision requiring you to return what you purchase if you want to cancel your membership.

[wvjules]

I don't understand why this is either Connections or Disney's problem. You lost the tickets, not either one of them. I don't see why you expected Connections to replace tickets they sent to you that YOU lost.

[jennymouse]

After following your story, I'm so happy to hear that Disney decided to help you out!! It's good to hear a happy ending to the story.

wvjules, no, it wasn't Connections or Disney's problem. But have you ever heard of a thing called customer service? I'd say if you lost over $1000 worth of passes, you'd be hoping for a little help too.

If I remember correctly, Connections refused to give her the number sequence of the tickets so Disney could cancel them out and issue new ones...Connections said they wouldn't do it because she cancelled her membership at 30 days. Pretty tacky, if you ask me.

Disney didn't have to do anything, but being the class act that they are, they stepped up.

[wvjules]

Connections said they wouldn't do it because she cancelled her membership at 30 days. Pretty tacky, if you ask me. Which is tacky, that they didn't give her the numbers or that she cancelled the membership before the trial period ended after she ordered her tickets? If I had lost $1000 in tickets, it would be my fault and mine alone. I wouldn't expect either company to do somethign for me that was obviously the result of my actions. Now that Disney is looking into Connections, all the people that use it may be able to kiss goodbye to their Disney benefits all b/c 1 person couldn't keep track of their tickets.

But have you ever heard of a thing called customer service? She wasn't a customer of theirs anymore. She used the benefits then cancelled the membership.

[AF Brenda]

If I remember correctly, Connections refused to give her the number sequence of the tickets so Disney could cancel them out and issue new ones...Connections said they wouldn't do it because she cancelled her membership at 30 days. Pretty tacky, if you ask me.

I believe they told her that they didn't know the ticket numbers they had sold her. I don't think they said they "wouldn't" do it, I think they said the "couldn't" do it.

I'd say if you lost over $1000 worth of passes, you'd be hoping for a little help too.

Not to speak for wvjules, but I would ask for help, and if no one could help me because I LOST MY OWN TICKETS and I didn't know the numbers, I would chalk it up to experience. I wouldn't be calling the BBB and everyone else complaining about how badly I'd been treated.

[Belle5]

Let me explain why I believe Disney would help her. If she was actually able to show proof from her credit card company to Disney that she purchased those very expensive passes-- Disney already has their money from her (via Connections, minus any profit Connections took out). If they believe that their company (WDW) already has the money--then to deny her replacement passes would also mean she's not going to be able to take her vacation, stay in their resorts, eat in their restaurants and buy their souvies. They did the right thing by the customer. They realize how easy it is to lose those little pieces of paper!Did they HAVE to do it? NO! They did the smart business thing, IMO.

[Lewisc]

Belle5
Without the numbers Disney has no way to cancel out the original tickets. If the tickets were stolen they are still "live" tickets. Disney made a judgement to help out treloarf for goodwill. Actually they also had to judge the posters honesty since there is no way to determine if the original tickets are sold or used.

[bobcat]

I am glad you were able to resove this. I would have been upset as well.

I have to agree that it was bad customer service on Connections part. By offering a trial period for their service they are agreeing to take the risk that people will not continue with them after their trial, and they make a profit on whatever they sell during that time as well.

[MrsPete]

I'm happy for you, but I'm really surprised that you were able to get replacements. I mean, you admitted that you had the tickets in your possession, then you lost them, so I thought you were up a creek without a paddle.

By the way, I did take your advice and copied my tickets (front and back).

[Teacher510]

Would it be sufficient to write down the numbers on the tickets or do they need to actually see them?

[jennymouse]

Originally posted by Teacher510
Would it be sufficient to write down the numbers on the tickets or do they need to actually see them?

I believe this would be sufficient. Seems like I read a trip report once where someone bought thier park hoppers at the park when they arrived...didn't have any way to "copy" them, but did write the numbers down. The next day, one got lost and Disney was able to replace it by the numbers only.

[hulabird]

Whenever someone writes a negative event that was their fault it puts a bad light on the company and many times for no reason. What happens is that people screw up and then they blame the company for it and are angry so they tell all of us. Now I have used Connections for two years without a single bad incident, in fact I have had nothing but fantastic service. I have never been overcharged or had to wait more than 3 business days for orders, even emails have been responded to in a day! I have ordered more than 15 times from them without a single problem. I think what happens is that people screw up when they order, these double charges I hear about could be from people clicking the submit button more than once, maybe by accident, but that could result in a double charge and it says so right on the site. I could understand if people were ordering and never receiving orders after being charged or if they got to the parks and the tickets were no good...but I have not heard things like that nor experienced them myself...had i listened to the negative comments about the company, I'd have never have ordered from them at all, but I am glad I did because with all I have received from them I have saved tons of money. If this company was so bad we'd be hearing more bad than good, and thats why I chose them, the good has outweighed the bad by tons, and most of the bad I have chalked up to consumer error and in some cases simple human error by employees of connections like you'd have at any business...even Disney! Just my thoughts and comments from experience I have had to help put the minds of those considering joining connections, at ease.

[NancyIL]

It's great that Disney came through for you on this one. I also agree with some others that Connections is not to blame for what happened, and should NOT have gotten the bad rap for this one. This is definitely a case of the squeeky wheel getting the grease.

[disneyjunkie]

I've had excellent service from Connections. I hope Disney doesn't decide to stop them from selling passes, and meal vouchers.

I'm glad Disney is going to replace your passes.

I wonder if they would have replaced the tickets if they had been purchased from them, or would they have stood by the statement on the back of the ticket. "Disney is not responsible for misplaced, lost or stolen tickets."

Prior to reading this thread it never crossed my mind to make a copy of my park passes. Oh well, something else to add to my long list of things to do before our trip.

[figgy4me]

I'm glad Disney is going to replace your passes.

I wonder if they would have replaced the tickets if they had been purchased from them, or would they have stood by the statement on the back of the ticket. "Disney is not responsible for misplaced, lost or stolen tickets."

I have to agree with some other posters -- I could not have expected Disney to replace these tickets without the numbers. Until I started reading these boards, I would not have even thought about asking them to replace lost tickets if I had the numbers. I thought it was my responsible to keep up with my tickets, my money, my children, etc.......

And NO, I do not have the nerve to do the Connections trial period thing. I hope you remember how great they are if and when your orginial tickets get found.

[tink2dw]

I'M So Glad Your Vacation is SAVED!!
I remember how worried you were,over th loss of your tickets as anyone would be,especially since you didn't have the $$ to replace them.

Go have fun!! Then tell us how Great it was,ok!!


All you debators out there you should go Visit the Debate board,you will feel at home there!

[figgy4me]

Originally posted by tink2dw
All you debators out there you should go Visit the Debate board,you will feel at home there!

:rolleyes: :p :rolleyes:
Now that wasn't nice Tink.... We are all entitled to our opinions and beliefs, the last time I checked.

I still have some unused tickets purchased 3-4 years ago. You think if I lose them that someone should fork over 4 more 5 day park hoppers for me without deactivating the originals? :confused: :confused:

[hulabird]

Yeah Tink, maybe YOU should take your own advice and head on over to the Debate board. All we are doing is stating facts.

[Purrrrfecta]

This is why I am happy:

Disney trusted her, and they believed her story. We need to have trust in this world. There is nothing wrong with trusting someone's word.

I learned from her story. We recently lost a pass that I purchased from one of the companies at one of the fast pass locations. I had a copy of the pass thanks to her story. The only thing the gentleman asked me at the customer relations was what time I entered the park. I gave him the answer, and he handed over a new pass. I was VERY VERY grateful.

You would be suprised to know how many people loose their passes every day. I went to lost and found and saw at least 20 passes/tickets in the found ticket box. As a matter of fact, I found one sticking out of the fast pass holder, and I immediately turned it in. I felt bad because I wondered if they had a copy of their number located on the back of their pass. I was told if they didn't they would not be able to get it back.

This is why I am sad:

Connections should not be held responsible, and I do not know why they would be. I purchased my passes from Paramount, and they sent the passes with a copy of the back of the passes in the envelope.

I think there should be a tracking system for the tickets. I think this because they are frequently taken out for fast passes, and they can easily be lost. I know there are some of you out there who think if people loose them it is their problem, but these things do happen no matter how careful you are. My Dh swore he was being careful when he lost our son's pass. He was in shock when he didn't have it after going back to OKW. I think every one needs to be informed to make a copy of the passes on the back as soon as they get them. The gentleman at the customer relations told me to just make sure I write the number down, and they could issue a new pass.

Maybe I am being biased. I think I am just sympathetic to those who do not have the attention span to keep track of their possessions (comes along with being a teacher.) You would be suprised to know how many adults suffer from Attention Deficit Disorder. Not saying this should be an excuse but.............

[AF Brenda]

I don't see why anyone should have to go to another forum in order to express an opinion on this matter.

I think it's wonderful that Disney replaced the tickets. I know I would be heartbroken if I lost $1000 worth of WDW tickets.

My discomfort with this entire episode came from the original poster's anger at Connections, and her insistence that Connections had done something wrong, or that Connections had some obligation to track to whom each ticket is sold. Disney doesn't even do this, why would Connections?

[wheatenwalker]

I dont think that Connections did anything wrong, and I agree with Hulabird, I have never had a problem with them at all. I cant believe that anyone would expect to be reimbursed for an error they themselves made- losing the tickets was a very expensive mistake, but noone made it but the purchaser! People need to take responsibility for their own errors! My opinion, of course.

[tink2dw]

:( :( My point was, Why can't you be HAPPY that this family DIDN'T have to CANCEL their WDW Trip???

Instead of flaming her for trying to SAVE their WDW TRIP??

I wouldn't have had an extra $1000. to replace the NEW tickets she had just purchased,it would have just ruined the WDW trip,I would have had to stay home.

And about Connections,They DO NOT track in anyway your,[or anyones] purchase. If I go to any other site and make a purchase I get a Comformation Number in cause there is a problem with the order,so the problem can be worked out.

[AF Brenda]

.My point was, Why can't you be HAPPY that this family DIDN'T have to CANCEL their WDW Trip???

I am happy that they didn't have to cancel their trip - I think it was wonderful that Disney replaced the tickets. I don't think however that Disney had any OBLIGATION to replace the tickets.

Instead of flaming her for trying to SAVE their WDW TRIP??

Sorry, but I didn't see any flames. I did see folks wondering why she was angry at Connections, when they hadn't done anything wrong.

If I go to any other site and make a purchase I get a Comformation Number in cause there is a problem with the order,so the problem can be worked out.

My contention all along was that there was no problem with the order. She ordered tickets, Connections sent her the tickets, and she lost them. How is that a problem with the order, or how is it Connections problem in any way, shape or form?

[Purrrrfecta]

OK, now that we have established that Connections is not at fault, let's help others find a way that this will not happen to them.

Let me also say that I think that if Disney is going to investigate Connections it does not have to do with just one incident. Maybe there are others who have complained to Disney?????
I will refrain from repeating what happened to me, and believe me it was NO fault of mine

Can there be a way that people who purchase hopper passes are informed that they must know the numbers on the back of their passes. Meaning, TREAT HOPPER PASSES LIKE TRAVELER'S CHEQUES!!!!!!!!

I am saying this because like I said before It is a great risk having to take passes out constantly to insert them for fast pass. There must be a better way. I know in this case that is not how they were lost, however, I think that companies need to inform customers the importance of making a copy of the back of their pass(es)

[aahmom1]

Can somebody give me the URL for Connections, they seem to have it together.


I can't imagine expecting them or Disney to fix my mistake, that's why when I receive airline tickets or something of that nature I am sure to put them in a secure area. I know I wouldn't have called Disney and made it look like it was Connections fault that I lost the tickets. It seems fairly obvious to me.

[jipsy]

Gee I went to the bank the other day and withdrew $1,000. She gave me 10 $100 bills. I didn't copy the bills, nor did I write down the serial numbers nor did I put the money in a secure place. I lost the money so I went back to the bank and asked them to give me another $1,000, but out of their accounts, not mine. I mean, they should be a good business and keep track of the serial numbers they have on each and every transaction right? I can prove I drew out the $1,000; they have that transaction in their computer. They should just trust me when I say I lost the money right? Just because I can't prove I actually LOST the money and I don't have any serial numbers to give them in case someone else finds the money and tries to spend it is no reason not to give me another $1,000.

:(

[GAIL HAYDEN]

Can there be a way that people who purchase hopper passes are informed that they must know the numbers on the back of their passes. Meaning, TREAT HOPPER PASSES LIKE TRAVELER'S CHEQUES!!!!!!!!

Geez, one would hope people would just apply common sense.

[GAIL HAYDEN]

jipsy

I would call the BBB and raise a BIG stink cause it is not my fault I am irresponsible. ;)

[NancyIL]

Originally posted by treloarf
I know that there's probably nothing I can do, but does anyone know if Connections has a tracing system to see if the tickets they sold you have never been used? I bought them a month ago, went to Disney last week & decided to just do Universal. I know I brought them home, but can't find those darn 4 little tickets (that were in a baggie) anyone.

I think they may have got tossed out with all the papers that I accumulated while in Orlando - stupid, stupid me - I think I just tossed $1000 out the window.

Has this ever happened to anyone? I'm so embarrassed I shouldn't even be submitted this. I can't even tell my DH - I'll maybe have to save up another $1000 somehow - I'm so depressed I could just die.

This is treloarf's original post in May. The trip was already taken, so there was no WDW vacation to be "saved."

It would've been great if Connections had been able to give her the ticket numbers so Disney could reissue them, but the fact that they couldn't/wouldn't/didn't doesn't make Connections a bad company. The fact that Disney replaced them without having a way to cancel the lost tickets makes them a great company.

[chris1gill]

Yeh, but the next one is "saved" & Disney knows it... I don't know why everybody takes this so seriously, like all of you complaining actually lost money or something, YOU DIDN'T & neither did Disney for that matter! Maybe you should take heart that if your Husbands or Kids ever threw out your tickets, MAYBE they would be replaced. I absolutely know that nobody here would ever throw them out of course, but like I said it might be one of your family members!

[Kimkimba]

I think it's wonderful that Disney was able to help. Yes, this was very fortunate - sometimes it's being in the right place at the right time (getting through to the person who can actually help you). As for Connections having a tracking system for what is actually sent out or billed ??? - 2 weeks ago when I joined Connections I thought they were great (even though I'd read otherwise). After yesterday, I have a different opinion.

[ReneeQ]

aahmom1, it's www.connections123.com

[AF Brenda]

Yeh, but the next one is "saved" & Disney knows it... I don't know why everybody takes this so seriously, like all of you complaining actually lost money or something, YOU DIDN'T & neither did Disney for that matter!

Actually, Disney did lose money, since they sent out tickets for which they received no compensation.

As for people complaining, I haven't seen anyone complaining except the original poster, who was complaining about Connections, and threatening legal action and BBB complaints. And for what? Because Connections didn't track the ticket numbers sold to her. Disney doesn't do this either, except for APs, so what is the big deal about Connections not doing it?

Maybe you should take heart that if your Husbands or Kids ever threw out your tickets, MAYBE they would be replaced. I absolutely know that nobody here would ever throw them out of course, but like I said it might be one of your family members!

You're absolutely right, it could happen to any of us. If it happened to me, I would call Connections, and see if there were ticket numbers. If they said no, then that would be the end of it for me. I certainly wouldn't start blaming Connections for the fact that I couldn't keep track of $1000 worth of admission media. I also wouldn't call Disney and complain to them about Connections, since Connections didn't do anything wrong. My personal opinion is that the lady screwed up, as we all do from time to time, and then she was mad that someone else couldn't fix a problem that she created, albeit accidentally.

Again, I'm glad that Disney was able to help her. But I still don't understand her anger at Connections. Maybe someone more enlightened can clear it up for me.

[jipsy]

#1, I'm not saying she is lying about losing the tickets; however, put yourself in Connections and Disney's shoes. She bought tickets, but cannot give them the ticket numbers and claims to them that they are lost. In their eyes, how do they know she is telling the truth? They have to think like a business, not only from the customer service point of view, but from the good sense point of view.

#2I don't know why
everybody takes this so seriously, like all of you complaining actually lost
money or something, YOU DIDN'T & neither did Disney for that matter!

Not true. Disney gave her $1,000 worth of tickets at no charge. This cost Disney, plus in the long run it costs all of us with higher prices.

#3, what happens 6 months from now when she finds them stuck in the couch? Since they didn't have the ticket numbers, those tickets are still good because they couldn't be invalidated. Does she send them back to Connections and say "I'm sorry I threatened you to the BBB and asked Disney to investigate you. Here's the tickets back. I found them in my couch."

[gepetto]

Originally posted by Purrrrfecta
OK, now that we have established that Connections is not at fault, let's help others find a way that this will not happen to them.


No, it wasn't Connection's fault....but there are still nastygrams floating around blaming them that the OP sent out.

I guess the lesson of today is that we can just move down the blame chain. The next time I lose something...who can I get to pay me back for my mistake? I'll just start with the dude that sold it to me and work my way down the chain....sending out reports to the BBB along the way.

:rolleyes:

[hulabird]

I agree with AF Brenda....I wasn't flaming anyone...I'm glad that WDW gave her new tickets and her trip was saved....Tink YOU were the one started the so-called "flaming" with your unnecesary comment about all of us going to the debate board, talk about the pot calling the kettle black!

[treloarf]

Yes, it was my fault that I lost these tickets & I would have DROPPED it immediately if I hadn't talked with a Customer Service supervisor at Connections who told me that their Customer Relations dept. did track these tickets. I had her repeat herself 3 times & got her name & operator no. When I talked with the Customer Relations supervisor she said that they DO NOT track these tickets. I told her that I spoke with the other supervisor & she said they did. She said they had no record of me talking with such & such. I said that's because I called from a different phone no. & did not give them my name. I said that I was looking to puchase tickets & wondered if they had a tracking mechanism in place to track their tickets.

At that point, the Cust. Rel. supervisor said "well, the supervisor must have given you the wrong information." It threw up a red flag to me that said maybe someone is not telling me the truth. And that is why I decided to pursue it further. OK, maybe she did give me the wrong info, but in all honesty, it made me wonder.

Also, Disney has asked me to please return the tickets if I find them & I will do that in a heartbeat!

I'm sorry I posted this here and got everyone so upset. But if Disney has a Ticket Research Department, I'm sure I'm not the only person in this world who has lost tickets & am very grateful to Disney for replacing them and have a learned a great lesson.

[Purrrrfecta]

Gee I went to the bank the other day and withdrew $1,000. She gave me 10 $100 bills. I didn't copy the bills, nor did I write down the serial numbers nor did I put the money in a secure place. I lost the money so I went back to the bank and asked them to give me another $1,000, but out of their accounts, not mine. I mean, they should be a good business and keep track of the serial numbers they have on each and every transaction right? I can prove I drew out the $1,000; they have that transaction in their computer. They should just trust me when I say I lost the money right? Just because I can't prove I actually LOST the money and I don't have any serial numbers to give them in case someone else finds the money and tries to spend it is no reason not to give me another $1,000

I can't even believe you compared park hopper passes to cash.

Remember your words jipsy when you accidently loose your pass. Please do not (for the sake of wasting other's time) get a replacement!!! lolololololol

What a joke

[figgy4me]

Originally posted by treloarf
Yes, it was my fault that I lost these tickets & I would have DROPPED it immediately if I hadn't talked with a Customer Service supervisor at Connections who told me that their Customer Relations dept. did track these tickets.........OK, maybe she did give me the wrong info, but in all honesty, it made me wonder.

Also, Disney has asked me to please return the tickets if I find them & I will do that in a heartbeat!

I'm sorry I posted this here and got everyone so upset. But if Disney has a Ticket Research Department, I'm sure I'm not the only person in this world who has lost tickets & am very grateful to Disney for replacing them and have a learned a great lesson.

This is where I have a problem.... If Connections is who you were mad at and thought was dishonest, how does that translate to Disney owing you "replacement" tickets? And how are they really replacement tickets when the others are still valid?

Your last paragraph spoke volumns to me. Disney has this department so why not everybody use them to get some more tickets?!? Maybe we all learned a great lesson on how to get someone else to pay for our mistakes. :confused:

[hulabird]

My post was mainly about how people keep posting things here against connections, that were their fault, and then bad mouthing connections, making others afraid to order from them, and thus they lose out on a good ticket deal. People should post things only when its the result of Connections actually trying to rip them off, like if connection never sent their order etc....but from I have experienced and seen from other posters, Connections is legit and wants to make their members happy by providing excellent customer service. People can destroy a company reputation by posting things because they are angry...when what they really are is angry with themselves for screwing u, which can in fact happen to any of us. We all want to know about scams and companies that are really out to rip off consumers, but lets try and post truths and not comment from anger because we ourselves screwed up and now want someone to fix it, and when they won't we bad mouth the company. Luckily when I first read the post about the lost tickets, I did not see it as something to blame connections for and so I ordered from them again this year.

[GAIL HAYDEN]

I can't even believe you compared park hopper passes to cash.

Ah, well, they cost a lot of cash and you should care for them like you would cash, and if someone finds them they could be used just like cash could be if found. But, other than that, I guess there is no comparison.

[Troyfus]

You folks have the potential of making an awesome think tank for Disney and other ticket agency services. A problem developed, weakness in the system was discovered, and opinions were exchanged. The next step was to offer up solutions. You did that to! COPYING the front and back (or logging the #s) of the passes was a superb idea. Another might be to have a preforated stubs on the ends of the passes that can be removed and kept in a seperate place. OR agencies can list the ticket #s on the purchase list. Solutions come as a result of problems being solved; and the good folks of DIS have probably helped to solve many problems. How about this for a possible DIS addition: a forum that lists specific solutions that DIS members have worked out with Disney and other agencies?
A DIS thinktank!;)

[aahmom1]

Originally posted by Purrrrfecta


I can't even believe you compared park hopper passes to cash.

Remember your words jipsy when you accidently loose your pass. Please do not (for the sake of wasting other's time) get a replacement!!! lolololololol

What a joke


How could you NOT compare them to cash, they have a CASH value of $1000. That meant something to her when she called Disney and Connections for compensation, now it means nothing?

[Purrrrfecta]

How could you NOT compare them to cash, they have a CASH value of $1000. That meant something to her when she called Disney and Connections for compensation, now it means nothing?

HELLO -

Read Jipsy's post carefully please. I was questioning her analogy not the value of hopper passes.

I am SAYING that Disney has a way of replacing lost passes if you have the number of the pass so they can cancel it and issue you a new one. A BANK DOES NOT have that capability with cash. !!!!!!!!!!!!!!!!



Ah, well, they cost a lot of cash and you should care for them like you would cash, and if someone finds them they could be used just like cash could be if found. But, other than that, I guess there is no comparison.


Gail, missing the point here

[aahmom1]

HELLO -

Read Jipsy's post carefully please. I was questioning her analogy not the value of hopper passes.

I am SAYING that Disney has a way of replacing lost passes if you have the number of the pass so they can cancel it and issue you a new one. A BANK DOES NOT have that capability with cash. !!!!!!!!!!!!!!!!


Wow, getting a little hot under the collar aren't you?


I actually think it a very good anaolgy, it's my responsibility to take care of my things, why should Connections have to take responsibility for HER mistake? Why should Disney just blindly follow along and give her new passes? Oh that's right, I forgot, she's ENTITLED to new passes. Why was it that she was entitled to new passes again, I forget.

[gepetto]

Originally posted by aahmom1



Oh that's right, I forgot, she's ENTITLED to new passes. Why was it that she was entitled to new passes again, I forget.

Because she LOST them. :rolleyes: You keep making phone calls until losing something no longer is your fault. First it's Connections, then the CC card company. Apparently Disney is the $1000 jackpot. I'll have to remember that next time I lose something.

[aahmom1]

Yhanks Gepetto, now I remember.

[jipsy]

Purrrrrrfecta my analogy was INTENDED to be far-fetched to make a point.

[A kid at heart]

Mental note, Don't lose WDW tickets after you buy them.

[LIFERBABE]

I too have nothing but good things to say about Connections!
All the orders I have made come with an insert that specifically state that you can return items but not replace them. I have ordered Q&C's, Blockbuster GC's, and Movie Passes. They have all come in days and I am very careful to keep up with all of them.

It would be sad if Disney discontinued their relationship with Connections at the prompting of customers (or ex customers) who were in the least negligent. Many people benefit from this service and they are not a FRAUD!

After my 30 days expired I kept my membership as I too would feel uncomfortable cancelling knowing that I would again need them for next year's trip. I decided to make the most out of membership and use them where I would normally spend money.

Another thread listed in the title "Connections Nightmare" when it was clearly the posters fault for not ordering in time. Now all of a sudden it's a "nightmare" People really need to be fair and realize that poor planning, management on their part is no one else's fault but their own.

Yes Connections offers a 30 day trial and yes it's your option to take advantage of the offer in good faith. If you have to hyphenate your last name to join again next year or change the address or CC # that is not good faith and violates the spirit in which the offer was made. Maybe that's why it costs $80 bucks! The CSR's are probably so busy signing up and cancelling they don't have time for professional development!
Gotta go to the Debate board now...

[jipsy]

I can't even believe you compared park hopper passes to cash.

The last time I bought passes, I remember that cash is what I had to give them. If you know of a better way to get passes, please let us all in on the secret. I think it's a pretty good comparison.

Maybe you'd prefer this one: It's kind of like telling a child it's ok; you don't have to take care of that $1,000 mountain bike I just bought you, it's not the same as cash. If you lose it, we'll just go to the bike shop and ask them to replace it for free. After all, I have the credit card receipt.

Remember your words jipsy when you accidently loose your pass. Please do not (for the sake of wasting other's time) get a replacement!!!

It's lose, not loose and accidentally, not accidently.

I have lost passes before. I lost two Universal passes which each had one day left on them. I am pretty sure I did about the same thing - I think I threw them out by accident when I got back from vacation. I did not ask Universal to replace them nor did I ask the Comfort Suites hotel to replace them, as I bought them in the lobby of the hotel. I am the one who lost them and they were my responsibility. I am an adult. I bought two more tickets for next time. That's what adults do.

[aahmom1]

I am the one who lost them and they were my responsibility.

Are you certain it was your fault Jipsy? You did buy them from a person didn't you? It could very well be that person's fault. I think you should have called the hotel and complained and when they laughed you off the phone you could very well have called the BBB and report them for laughing at you, then you coulda called Universal and told them that you had the BBB on it and they better take action. I'll bet they would have given you some free passes just to shut you , uh make you happy. :D

[vickyBaby]

I'm curious about one thing. Since this individual filed a report with the BBB, does this mean that Connections now has a "black mark" and people might not use them now? Hate to think of people losing their jobs because people were afraid to use a good service.

[gepetto]

Originally posted by jipsy


It's lose, not loose and accidentally, not accidently.



I hate it when people mess that one up. Here's a nifty way to remember it.....when you LOSE weight your pants get LOOSE.

[gepetto]

Originally posted by jipsy



Maybe you'd prefer this one: It's kind of like telling a child it's ok; you don't have to take care of that $1,000 mountain bike I just bought you, it's not the same as cash. If you lose it, we'll just go to the bike shop and ask them to replace it for free. After all, I have the credit card receipt.



When the bike shop owner tells you to go and ummmm....., you can go after the credit card company. Then the company that makes the bikes. Well...if all else fails you can claim it on your homeowner's insurance if little Skippy will say it was stolen from your garage rather than lost. Either way it's not Skippy's fault that he lost it and you still get your $1000.:D

[hulabird]

liferbabe...get your facts straight before commenting about the hyphenation thing...first of all no one was cheating or anything, in order to continue your membership (and you still get the $1 trial again) if you were a member before, you need to call in and use their phone line and reactivate your acct #, I hate having to do things by phone, I like ordering online, so all I did was rejoin and got a new number and was then able to order online. There was no cheating or anything and besides that its anyone's right to join for the 30 day trial and cancel before it ends, if you think connections isn't making money, think again, they wouldn't be offering the trial if they were losing money. They have to be making money when they sell the tickets and everything else they offer or why would they be in business?

[disneyjunkie]

Originally posted by vickylan
I'm curious about one thing. Since this individual filed a report with the BBB, does this mean that Connections now has a "black mark" and people might not use them now? Hate to think of people losing their jobs because people were afraid to use a good service.

I was thinking the same thing. :confused:

[Lewisc]

Connections had a problem with BBB and states AG offices regarding a variety of problems in the past. Not sure of their current status.
liferbabe--I went back and looked at hulabird post. I think your summary was accurate. Although I don't doubt if you call them up and give them a good story they might allow you an additional trial membership hulabird misrepresented her name in order to allow an additional trial membership.
I wonder how much longer Connections will allow members of this board to order thousands of dollars of Disney vouchers and tickets with only a $1 fee.

[Karel]

Originally posted by Lewisc

I wonder how much longer Connections will allow members of this board to order thousands of dollars of Disney vouchers and tickets with only a $1 fee.



I hope they wait long enough so I can order my passes. Honestly, (and I try to be...) I don't think Connections has a problem with this. They are showing you how great their services is and hope people will stay - which some do. And I'm sure there is some percentage that just forgets to cancel their membership. Connections is a business and I'm sure that if they were not making money, they wouldn't offer the trial membership.

As for people getting repeat trial memberships - I suppose that's between the person and Connections. If it was really a problem, I'm sure Connections would do something to stop it.

[aahmom1]

Are the tickets from Connections discounted or are they the same price you pay at Disney?

[disneyjunkie]

The park passes are discounted. The meal vouchers ae an excellent bargin if used right.

[Kaa]

I think this thread served it's purpose. I hope everyone has learned to copy the back of their passes!