PDA

View Full Version : Will Disney Resort ever guarantee connecting rooms?


dorymom67
02-23-2010, 02:15 PM
Are there any Disney Resorts that will guarantee connecting rooms? I really need a guarantee because one of my kids will be staying in the other room (with adults, of course) but I still need to be close. Any suggestions? For example, I am thinking of the Grand Floridian or Poly. Would they guarantee?

Thanks.

irishdadx4
02-23-2010, 02:22 PM
Are there any Disney Resorts that will guarantee connecting rooms? I really need a guarantee because one of my kids will be staying in the other room (with adults, of course) but I still need to be close. Any suggestions? For example, I am thinking of the Grand Floridian or Poly. Would they guarantee?

Thanks.

The only way I was informed that Disney will "Guarantee connecting rooms" is if there are more children listed on the reservation then adults.

RMulieri
02-23-2010, 02:44 PM
No they don't, not even if the kids outnumber the adults..If you read the fine print on your resort ressie, you aren't even guaranteed a room at the resort you booked, just a room.Now disney DOES do everything in its power to make things happen, but there are instances where they can't.

JUJU814
02-23-2010, 02:44 PM
I've seen this come up before, and some will say no..but a few years back we needed connecting rooms and our reservation actually said something to the effect of "guaranteed connecting rooms due to family " or something to that effect.

However, some people, at the time, argued that despite having had a ressie that said that, they were still split up.

Your best bet is to call Disney and just ask..and get it put on your reservation.

We DID get our connecting rooms BTW

shinysparklybubbles
02-23-2010, 03:01 PM
this is why we booked the family suite at ASMU. We need connecting rooms and the layout works out for our family.

PA Princess
02-23-2010, 03:10 PM
We have 4 children, so we always need connecting rooms. We have only not had connecting rooms one one trip in about 10. We have always requested and our reservations has said "guarantee" on it, but according to Disney that is not a real guarantee (sorta like adr's are not real reservations kind of thing).

We have had many trips where we arrived and rooms were not connecting, we pushed on that issue, and we were then given connecting rooms. Only one trip (December 2009) where we arrived and had been assigned connecting rooms (we did do online check in for our 11 night stay over Christmas).

The one time we did not get connecting rooms was at CBR where we paid for the preferred building and we made our reservation through AAA (did they follow through on the requests? Our confirmation came from them and it said connecting, but who really knows on Disney's end). CBR offered to move us out of preferred to connecting rooms and we declined.

We did have adjoining rooms that trip and my mom was traveling with us, so it was fine in the end. Since you will have other adults in the room with your child, would you be okay with adjoinging rooms? I really think you will have no trouble getting at least adjoining rooms.

garrsmom
02-23-2010, 03:30 PM
No, even if they say they will you may not. My DH, DS, his friend and myself booked adjoining rooms at ASSp in 07 and were told we would have adjoining rooms. We were going to give each of the boys their own bed because they were 16 and both very tall. The CM we talked to said no problem. When we went to check in, she had us at two seperate building on the complex. We cancelled the other room and stuck us all in one room. Disney did give us a free roll away and a free fridge for our troubles though.

Mrsjvb
02-23-2010, 03:35 PM
the only time I have ever seen it is if there was ONE adult in the party and all the rest were younger children( as in under 10)

okiedokieartichoke
02-23-2010, 03:46 PM
YES. YES, you can guarantee it! At the resort I work at (disclosed) I've seen many many reservations being checked in that say ''guaranteed connects for families'' I'm not entirely sure what the requirements are for this but I know you have to have 2 reservations, and I think both have to be under the same name (but not positive) and there has to be more kids than adults in the party. CALL disney reservations and find out what you have to do because I'm not positive if i'm correct, but I know you CAN guarantee connecting rooms in that way!!!!!!! You HAVE TO do it before you arrive, otherwise it is JUST a request!

dorymom67
02-23-2010, 04:02 PM
I'll call Disney and see what they say. I'll post what I get for a response.

Thanks.

P.S. Do you think they honor requests more if you are "Club Level/Conceirge", just wondering what your thoughts were.

verticalchaos
02-23-2010, 05:35 PM
Honestly? NO hotel will guarantee any requests. Hate to be the bearer of bad news, but there is no way they can guarantee anything.

And given that there are FEWER rooms on Concierge/Club level than in the general room population, I'd say that it makes things HARDER, not easier.

Amy&Dan
02-23-2010, 05:44 PM
Not to conrtradict, but as others have said, Disney may write the guarantee on your resort confirmation and may tell you on the phone you are guaranteed. But its not always the case. I agree, they do try VERY hard to make this always happen, however its simply not possible that every request can be met. Flip over any "guarantee" Disney gives you and you'll see they put on there they only guarantee you a room someplace on property. There have been disboarders who had taken care of this by phone, with linked reservations under the same name who didn't get this request met.

Again, odds are good, especially if you have kids outnumering adults, but even in that case it can and does happen that the rooms are not connected.

In the case of our friends at ASSP (two adults, three kids), they were able to move rooms into their stay, but the first few nights had mom in one building with one kid and dad in another with the other two.

I am so glad Music has the Family Suites and wish other values and maybe even the mods would add some in as well.

TheRustyScupper
02-23-2010, 06:26 PM
YES. YES, you can guarantee it! At the resort I work at (disclosed) I've seen many many reservations being checked in that say ''guaranteed connects for families''

1) Not exactly.
2) The ressie people can put anything on the folio they want.
3) And frequently do.
4) But, it does not obligate the resort.
5) The resort "ROOMS" people will try to comply.
5) But, connecting rooms are NEVER truly guaranteed.
6) Period.

dalt01
02-23-2010, 06:29 PM
yes. Yes, you can guarantee it! At the resort i work at (disclosed) i've seen many many reservations being checked in that say ''guaranteed connects for families'' i'm not entirely sure what the requirements are for this but i know you have to have 2 reservations, and i think both have to be under the same name (but not positive) and there has to be more kids than adults in the party. Call disney reservations and find out what you have to do because i'm not positive if i'm correct, but i know you can guarantee connecting rooms in that way!!!!!!! You have to do it before you arrive, otherwise it is just a request!

1) not exactly.
2) the ressie people can put anything on the folio they want.
3) and frequently do.
4) but, it does not obligate the resort.
5) the resort "rooms" people will try to comply.
5) but, connecting rooms are never truly guaranteed.
6) period. yup

maxiesmom
02-23-2010, 07:22 PM
If you read the fine print on your reservation, the only thing Disney guarantees you is a room on Disney property. They don't even guarantee you a room at the resort at which your made your reservation.

When my PAID EXTRA FOR prefered room was not available, I had a CM explain to me that Disney will not make a current guest move if they decide to extend their vacation. So apparently fairly often a guest (like me!) will have booked a room type in good faith, but that room is just not available when you go to check in.

With that kind of policy, there is no way for Disney to guarantee anything when it comes to room type, location, or connecting rooms.

CanadianGuy
02-23-2010, 07:24 PM
Good luck with whatever approach you attempt.. but... honestly -- years of experience here have taught us that connecting rooms is ultimately a request. A high priority request.. but still a request.

honeydiane1953
02-23-2010, 10:12 PM
1) Not exactly.
2) The ressie people can put anything on the folio they want.
3) And frequently do.
4) But, it does not obligate the resort.
5) The resort "ROOMS" people will try to comply.
5) But, connecting rooms are NEVER truly guaranteed.
6) Period.

Nothing is completely written in blood. Disney will not guarantee anything. The number 1 location for tourism can't.

kaytieeldr
02-24-2010, 12:35 AM
the only time I have ever seen it is if there was ONE adult in the party and all the rest were younger children( as in under 10)
Even then, it's never guaranteed. There have been reports from DISers traveling as the solo adult with too many children to all fit in one room, who've not been able to get assigned to connecting rooms.

It doesn't matter what somebody tells you on the phone.

It doesn't matter what somebody tells you in person.

It doesn't even matter what wording is computer-generated on a confirmation form or other documents.

What matters is general policy, space available, and the wording permanently printed on the back of any confirmation form or other document.

As RMulieri states (post 3), the Guest isn't even guaranteed a room at the reserved resort.

and there has to be more kids than adults in the partyRespectfully, this is wrong. Since NO hotel or resort can guarantee the AVAILABILITY of connecting rooms, and since there have - again - been times when Disney has had to separate parties with ONE adult and too many children for one room, the presumption that "more children than adults" automatically entitles the party to connecting rooms is invalid.

kaytieeldr
02-24-2010, 12:38 AM
OP - your ONLY (relative) guarantee for 'connecting' rooms is to RESERVE a room or unit where ONE unit fits your entire party - an All Star Music Family Suite or a Fort Wilderness Cabin if there are six of you; a two-bedroom DVC Villa if there are eight of you; a TreeHouse Villa if there are nine of you; the RARE DVC Grand Villa if there are ten to twelve of you; a room at Port Orleans Riverside if there are five of you...

Or, be prepared for the adults in your party to sleep in separate rooms.

Oz-kateer
02-24-2010, 07:32 AM
Is there any liability issue therefore with not being able to get connceting rooms where you actually only have one adult in the party and the rest are minors? Surely Disney would not expect children to occupy a room all on their own without adult supervision.

If there have been reports of one adult/multiple children parties not getting connecting rooms what did they Disney do for them? Switch resorts?

CanadianGuy
02-24-2010, 08:05 AM
Is there any liability issue therefore with not being able to get connceting rooms where you actually only have one adult in the party and the rest are minors? Surely Disney would not expect children to occupy a room all on their own without adult supervision.

If there have been reports of one adult/multiple children parties not getting connecting rooms what did they Disney do for them? Switch resorts?

The point the previous poster was trying to make - is that they are simply not guaranteed. We have been beating home that message for years.

If you MUST have everyone together like that - you should book a larger accommodation that allows for it. Disney itself doesn't do a great job of informing guests who book that this is the case.

I have no idea what was done in the past but I do remember some very irate posters telling the story after they got back. Irate in part because the CM's on the phone told them "Oh yes it's guaranteed" -- when clearly it is not.

Disney makes this a top priority after medical needs when assigning rooms. But sometimes when the resort is very busy - the tetris game of room assignment just won't allow connecting rooms for a given party.. hence why they are NOT guaranteed.

Knox

taximomfor4
02-24-2010, 10:24 AM
Is there any liability issue therefore with not being able to get connceting rooms where you actually only have one adult in the party and the rest are minors? Surely Disney would not expect children to occupy a room all on their own without adult supervision.

If there have been reports of one adult/multiple children parties not getting connecting rooms what did they Disney do for them? Switch resorts?

Happened to me. Me and the kids (4 kids ages 2,5,6,11) spent HOURS in the lobby. I was at wits end, after my 18 hour drive. DH was only there for 2, MAYBE 3 nights out of our whole 8-day trip. They wouldn't move us elsewhere, nothing. NADA. I pushed and pushed, sat in the lobby, got manager, etc. Kids slept in the lobby. Then FINALLY we got connecting rooms that had been taken out of inventory due to having been sprayed for "something" and then the carpets cleaned...so the carpets were all wet for 2 days. We had to lay our heads somewhere, so we took the rooms.

Really, I think we were going to end up in 1 room with someone sleeping on the floor, leaving the other (non-connecting) room vacant for most of the trip.

ETA: we had mis-timed the drive, and ended up arriving by 3am!!! They let us pre-checkin at 4:30am, but couldn't give us room #'s yet. When we called in for the room numbers from the park at 3pm, they swore to us that there was a connecting door. They were mistaken!

DisneyMim
02-24-2010, 11:29 AM
From my experience with Disney, they will only guarantee connecting rooms through the special needs department. They will also really try to do it if you have only one adult and many kids under a certain age. I forgot what the age was that the CM told us, but it wasn't very old. We have requested connecting rooms two times. The first time we got them, but the second time we didn't get them. They did put us into adjoining rooms which worked out, although not as great as connecting rooms. As everyone else has already said, requests are just that, requests. Sometimes you get them and sometimes not.

Enjoy The Magic!!

KPetty725
02-24-2010, 11:34 AM
NO! Connecting rooms are NEVER guaranteed (I'm a former CM and have worked front desk in several Disney resorts, all deluxe). They will do everything in their power to honor requests but it can't be guaranteed. Concierge level guests will get their requests met more often simply because they have the itenerary planning services so you have more frequent (and earlier) contact with the resort. Definitely call about 5 days before you arrive and reiterate your request. Then call again the day before. And maybe again the day of! :-)

kaytieeldr
02-24-2010, 11:36 AM
The first time we got them, but the second time we didn't get them. They did put us into adjoining rooms which worked out,And, respectfully to the OP, adjoining rooms by definition DO meet her stated need of being close to the room in which one of her children will be staying with other adults.

Zeebs
02-24-2010, 12:13 PM
If we book two rooms, with a request of connecting if possible, and they can't accomodate that request. Can we cancel the extra room?

We would fit in 1 room, just not very comfortably by our standards but that would preferable to being in non connecting rooms.

Thanks in advance

Kirsten

PrincessTiffany
02-24-2010, 01:04 PM
This subject comes up a lot. TECHNICALLY they can't "guarantee" connecting room, because there are only so many connecting rooms on property.

BUT, we are a family of 6 and we ALWAYS get two connecting room and have NEVER been turned down. If you are traveling at a very busy time like spring break or Christmas then there would be a slight chance of not getting the request. But, of all the hundreds and hundreds of posts I've seen on this subject her on the DIS, there are only a very small number of people who did not receive the connecting rooms request. Also, we have neighbors with 4 young kids that went to WDW a couple of summers ago and had two connecting rooms reserved at POP. When they arrived at POP there were no connecting rooms available and they upgraded them to two connecting rooms at CBR.

dalt01
02-24-2010, 01:26 PM
the tetris game of room assignment Knox that is a super point.........most people think that either a property starts at room one and fills numerically...or......just waits for people to request and say oky doke.....when actually they use a matrix and they fill by blocks....they may do some at the back then the front. might do a floor then go to the next building..........they seem to think there is a rhyme or a reason to it..............i have never found one.

PrincessTiffany
02-24-2010, 01:35 PM
If we book two rooms, with a request of connecting if possible, and they can't accomodate that request. Can we cancel the extra room?

We would fit in 1 room, just not very comfortably by our standards but that would preferable to being in non connecting rooms.

Thanks in advance

Kirsten
Disney is very strict on the number of people allowed in one room. For example, you may have up to 4 people, plus one infant in a value resort and that is it.

Zeebs
02-24-2010, 02:11 PM
Disney is very strict on the number of people allowed in one room. For example, you may have up to 4 people, plus one infant in a value resort and that is it.

We would only have 2 adults and 3 kids, one would be an infant. So we would legally fit in the one room we would just prefer the extra space. But if the rooms weren't connecting we would just take the one room option. But if I can't cancel the extra room if they can't accommodate the connecting rooms request I would just book the one room from the start.

Or we will go off site again.

Kirsten

PrincessTiffany
02-24-2010, 02:23 PM
We would only have 2 adults and 3 kids, one would be an infant. So we would legally fit in the one room we would just prefer the extra space. But if the rooms weren't connecting we would just take the one room option. But if I can't cancel the extra room if they can't accommodate the connecting rooms request I would just book the one room from the start.

Or we will go off site again.

Kirsten
We are a family of 6 and we always get two connecting rooms. We have ALWAYS gotten the connecting rooms request. The chances of not getting the request are miniscule and I never worry about it.

maxiesmom
02-24-2010, 02:28 PM
We are a family of 6 and we always get two connecting rooms. We have ALWAYS gotten the connecting rooms request. The chances of not getting the request are miniscule and I never worry about it.

I wouldn't go so far as the say the chances of not getting that request are miniscule. Out of 4 times requesting them we have not received them one time. So a 25% failure rate to get connecting rooms.

It is one of those things that rarely happens, but when it happens to you it is a big pain.

PrincessTiffany
02-24-2010, 02:43 PM
I wouldn't go so far as the say the chances of not getting that request are miniscule. Out of 4 times requesting them we have not received them one time. So a 25% failure rate to get connecting rooms.

It is one of those things that rarely happens, but when it happens to you it is a big pain.
No, I will stick with miniscule. We have been 5 times as a family and have received the connecting rooms request 100% of the time. In fact, of all the friends and families we know that get two connecting rooms at WDW, none of them have ever not received the connecting rooms request.

You are only going to have a slight chance of not getting the connecting rooms if you are traveling at a VERY high crowd/holiday time frame.

maxiesmom
02-24-2010, 04:55 PM
No, I will stick with miniscule. We have been 5 times as a family and have received the connecting rooms request 100% of the time. In fact, of all the friends and families we know that get two connecting rooms at WDW, none of them have ever not received the connecting rooms request.

You are only going to have a slight chance of not getting the connecting rooms if you are traveling at a VERY high crowd/holiday time frame.

Actually we were denied connecting rooms during October, not a known high crowd or travel time.

I'm not sure why you keep insisting chances of not getting connecting rooms are miniscule. You have been very lucky. My family not so. Again while the chance of not getting connecting rooms may be small (not miniscule) the chance IS there. And it is best to know that ahead of time and be prepared. I wouldn't feel right if I insisted another Disboarder would get connecting rooms, knowing I had no way of knowing FOR SURE that was true, and knowing I would not be the one stuck dealing with the problem if it did come up.

PrincessTiffany
02-24-2010, 05:00 PM
Actually we were denied connecting rooms during October, not a known high crowd or travel time.

I'm not sure why you keep insisting chances of not getting connecting rooms are miniscule. You have been very lucky. My family not so. Again while the chance of not getting connecting rooms may be small (not miniscule) the chance IS there. And it is best to know that ahead of time and be prepared. I wouldn't feel right if I insisted another Disboarder would get connecting rooms, knowing I had no way of knowing FOR SURE that was true, and knowing I would not be the one stuck dealing with the problem if it did come up.
Yes, I guess we and everyone we know that have always gotten their room requests are just "lucky."

You are the only person I have EVER heard of not getting their room request 4 times and at low season to boot. Maybe you are the anomaly and everyone else is the norm.

The chances of not getting your connecting room request are small and, in my opinion, not worth all of the worry and stress that you put out about this subject EVERY time it comes up.

maxiesmom
02-24-2010, 05:24 PM
Yes, I guess we and everyone we know that have always gotten their room requests are just "lucky."

You are the only person I have EVER heard of not getting their room request 4 times and at low season to boot. Maybe you are the anomaly and everyone else is the norm.

The chances of not getting your connecting room request are small and, in my opinion, not worth all of the worry and stress that you put out about this subject EVERY time it comes up.

I said I didn't get connecting rooms one out of four times. So 25% of the times I asked for them, I didn't get them.

While it may not be the norm, it does happen. And it is something to keep in mind when booking your Disney resort. Some families may not want to take that chance, even if it is a small one. Best to let people know that it can happen and then let them decide if it is a chance they want to take or not. But it does no one any good to simply deny that it may happen.

PrincessTiffany
02-24-2010, 05:35 PM
I said I didn't get connecting rooms one out of four times. So 25% of the times I asked for them, I didn't get them.

While it may not be the norm, it does happen. And it is something to keep in mind when booking your Disney resort. Some families may not want to take that chance, even if it is a small one. Best to let people know that it can happen and then let them decide if it is a chance they want to take or not. But it does no one any good to simply deny that it may happen.
"Out of 4 times requesting them we have not received them one time" Sorry, but that wording is slightly confusing.

I have NEVER denied it or said it wasn't a slight possibility - but that's the point, it's a slight possiblity and I think that fact has more than been covered. But, for me and probably most other people, it's not worth cancelling my trip over or paying $1,000 to $3,000 more for my vacation to get a suite or a villa. I mean there's a slight possiblity that we might get hit with a hurricane during free dining in September and there's a slight possiblity that our plane might crash on the trip down to Orlando, but I'm not going to worry about that either.

taximomfor4
02-24-2010, 06:13 PM
I said I didn't get connecting rooms one out of four times. So 25% of the times I asked for them, I didn't get them.

While it may not be the norm, it does happen. And it is something to keep in mind when booking your Disney resort. Some families may not want to take that chance, even if it is a small one. Best to let people know that it can happen and then let them decide if it is a chance they want to take or not. But it does no one any good to simply deny that it may happen.

PP, I try to make sure families know it CAN happen to them, too. I was one of the families who took the words "Guaranteed Connecting Rooms for Families" on my paperwork as gospel. And in all my pre-trip Disboard reading, read all about how for multiple kids with only 2 adults, you WILL get connecting rooms. It didn't work out for us.

So now, I ONLY book "guaranteed connecting rooms" if we are WILLING to split up if we don't get that magical connecting door. If we cannot, or will not, split up if necessary, I do NOT book connecting rooms.

Does it happen often, that a family has to split up? I bet not. But does it happen, sometimes at the very most inconvenient times? Yep.

maxiesmom
02-24-2010, 06:29 PM
[QUOTE=PrincessTiffany;35579228 I mean there's a slight possiblity that we might get hit with a hurricane during free dining in September and there's a slight possiblity that our plane might crash on the trip down to Orlando, but I'm not going to worry about that either.[/QUOTE]


Ah, but you still watch the weather forcast, and you still listen to the FA's safety spiel, right? ;) That is all I'm saying. Better forwarned so you can prepare for the worst than to go in blindly assuming everything will be ok and being thrown for a loop if it isn't.

kaytieeldr
02-24-2010, 06:45 PM
When they arrived at POP there were no connecting rooms available and they upgraded them to two connecting rooms at CBR.While it's great that this happened to the quoted poster's friends, it should NOT be expected. Disney isn't under any obligation to move a Guest simply because they don't have the configuration requested.

PrincessTiffany
02-24-2010, 06:55 PM
While it's great that this happened to the quoted poster's friends, it should NOT be expected. Disney isn't under any obligation to move a Guest simply because they don't have the configuration requested.
NEVER said it should be expected. Just, once again, showing how Disney will always try to comply with your request. There have also been others who have posted here on the Dis that they were transferred or upgraded to a different resort when there were not connecting rooms at their original resort.

But again, we have ALWAYS been given our connecting rooms request - every time we have gone. The odds of not getting the connecting rooms is small and not enough of a worry for me to change our resort reservations or plans in any way.

kaytieeldr
02-24-2010, 06:59 PM
Yes, I guess we and everyone we know that have always gotten their room requests are just "lucky."

You are the only person I have EVER heard of not getting their room request 4 times and at low season to boot. Maybe you are the anomaly and everyone else is the norm.Sarcasm really isn't necessary when someone is merely relating their personal experience - whether it occurs one time or one hundred times. Doesn't make their repeated experience an anomaly.

kaytieeldr
02-24-2010, 07:05 PM
"Out of 4 times requesting them we have not received them one time" Sorry, but that wording is slightly confusing.Not if you read the two sentences together as written: Out of 4 times requesting them we have not received them one time. So a 25% failure rate to get connecting rooms.

PrincessTiffany
02-24-2010, 07:08 PM
Not if you read the two sentences together as written:
That's changes everything! Thanks for clearing that up.

Lynne M
02-24-2010, 07:11 PM
Guys......come on. It's silly to be arguing over this. Most of the time people get their requests, including connecting rooms. The rooms assigners really do try, but sometimes they can't accommodate a request.

Let's just say, more often than not, a guest who requests connecting rooms will get them.