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tikibirds
02-08-2010, 08:29 PM
was on the 2/4 3 night and we were unable to dock at CC due to weather conditions. Got back into port to find out our flight home to Pittsburgh was cancelled- still stranded here in Orlando and hoping to get home tomorrow. Don't think I will be travelling in the Winter again in a big hurry.

catzle
02-08-2010, 08:32 PM
Man what a huge and total bummer. I think that would be the worse thing. Does it say someone in the documents we get that if they can't go to the island too bad. I would be mad. We are doing the double dip so hopefully we will make it.

DVCconvert
02-08-2010, 08:38 PM
Man what a huge and total bummer..... Does it say someone in the documents we get that if they can't go to the island too bad. I would be mad.....


It IS a big bummer...but I'm wondering what the alternative is that would make you happy??....If the documents said "we''ll ground the ship or sink it as close to CC as possible" would that be an improvement??
:lmao:

Weather is weather...God controls that not DCL, and while it IS a bummer...if it's not safe to dock...I'd personally wish they wouldn't try!
:)

moochpuppy
02-08-2010, 08:41 PM
That is a bummer. What did they do instead of docking for that day then?

AbsyBabsy
02-08-2010, 08:41 PM
was on the 2/4 3 night and we were unable to dock at CC due to weather conditions. Got back into port to find out our flight home to Pittsburgh was cancelled- still stranded here in Orlando and hoping to get home tomorrow. Don't think I will be travelling in the Winter again in a big hurry.

HI - I am so sorry you missed the island - I hope you booked again on board so you can try it another date!!

The only good thing about your situation is that you are not freezing in Florida - I hope you are getting out of the airport to enjoy this wonderful weather we are having.

How are you holding up?

HallsofVA
02-08-2010, 08:51 PM
So sorry to hear that! We just barely made it into CC on our December cruise, then arrived in Orlando the next day to see a major snowstorm hitting the east coast, so we too spent an extra day in Orlando. Thankfully the Hyatt had rooms, and there are certainly worse places to be stranded than the Orlando airport.

Hope you make it home safely before the next round of storms hits!

Your experience is while we probably won't do less than a 4nt cruise, and why we buy travel insurance for each trip. I like having the option of that extra day so you can try again should you miss CC on the planned day. And while I'm still awaiting payment from our insurance, it's nice knowing that our extra expenses were covered.

Dizzyworld
02-08-2010, 08:52 PM
I would be bunned to. On our last cruise, it was the first time the Sail-Away Party was held inside. We were a little sad, but I felt worse for the people that this was their first party.

Sending you lots of pixie dust for a safe return home. We are bracing for another storm here in Maryland. If you can, enjoy the parks while you wait. Travel safe.

momofsamandeden
02-08-2010, 09:09 PM
That stinks that you missed CC. That is why we are sailing Disney. I will say that I would rather be stuck in Orlando then when we were stuck over Christmas Eve and Christmas Day in a Holiday Inn by the Minneapolis airport with kids crying that they could not see Mickey!

croppincolburn
02-08-2010, 09:11 PM
Sorry to hear you missed Castaway Cay. I'm really looking forward to seeing it. I've only gotten stuck at home, unable to depart. Never stuck at my destination. It is quit a pain either way. Sorry for your inconvenience.

(does this winter's icky weather mean good weather next year when I sail?)

kcashner
02-08-2010, 09:25 PM
Hey gang....DCL doesn't yet control the weather!

Yes, it's a bit of a disappointment when a part of your plans are altered due to weather. But safety first, remember? That means safety of docking, CMs dancing, etc.

So you could book in August and alter course due to a hurricane...or book in June and have it be "too hot" or "too rainy." Stuff happens.

atinkerbellmom
02-08-2010, 11:38 PM
That stinks that you missed CC. That is why we are sailing Disney. I will say that I would rather be stuck in Orlando then when we were stuck over Christmas Eve and Christmas Day in a Holiday Inn by the Minneapolis airport with kids crying that they could not see Mickey!

Oh, I am soooo sorry you hit our Christmas Snow Storm... Did you at least get to see our Mall of America? Sponge Bob is not Mickey, but I sure hope you were able to get across the street. If I had heard a DISer was here missing their cruise, we would have opened our doors for you.

To the OP, I know your pain... We too have been on a cruised that missed CC and DH was so bummed that he would not even speak the word "Disney" for over 6 months. As he feels he cruises DCL just because of CC. Try it again; it will be worth it.;)

bmalonef45
02-08-2010, 11:45 PM
Our first DCL cruise missed CC as well. We were traveling in November. It was a bummer thats for sure. We had never been before so we didn't know what we were missing but we did finally make it there two years ago. Here's hoping you make it back and get another chance to go to CC in the future. Hopefully when they finish the upgrades at CC the channel will be more accessible and less vulnerable to the weather conditions. Then again a rainy windy day on CC may not be the best either.

Mickeyhugger
02-08-2010, 11:47 PM
Man what a huge and total bummer. I think that would be the worse thing. Does it say someone in the documents we get that if they can't go to the island too bad. I would be mad. We are doing the double dip so hopefully we will make it.

Yes in the cruise documents there is a disclaimer that there are no guarantees that you will make it into the ports of call:sad2: We missed Grand Cayman on 2 of our trips do to bad weather .

justmestace
02-09-2010, 01:42 AM
Man what a huge and total bummer. I think that would be the worse thing. Does it say someone in the documents we get that if they can't go to the island too bad. I would be mad. We are doing the double dip so hopefully we will make it.


Every cruise contract states that in the interest of safety, the ship will not dock at any port if the weather or seas are bad. Every cruise line, not just Disney.
You stand a good chance of getting there at least once, if you're doing a double-dip.
And if the ship doesn't dock, they plan a lot of extra activities onboard....and of course, they don't charge you for any excursions you had booked.

Curious....who or what would you be mad at? I think you mean you'd just be "upset" or just kind of mad at the weather, right?

Eeyore'sthebest
02-09-2010, 08:08 AM
This would force me to book another cruise!! Heck, I use any excuse and this would definitely rank up there as a prime excuse.

Heck, DH nabbed the DCL keychain in the Castway Cay Club bag on our last cruise. I told him right then and there that we would need to book another one so I could get my own keychain. And he agreed!! :rotfl2:

Sorry you didn't get to CC OP. Time for another cruise!! :thumbsup2

Pooh_Friend#1
02-09-2010, 08:52 AM
That is such a bummer, I'm sorry you weren't able to get to CC. I hope you booked another cruise so you can try again.

Beachbumpirates
02-09-2010, 09:11 AM
This would force me to book another cruise!! Heck, I use any excuse and this would definitely rank up there as a prime excuse.

Heck, DH nabbed the DCL keychain in the Castway Cay Club bag on our last cruise. I told him right then and there that we would need to book another one so I could get my own keychain. And he agreed!! :rotfl2:

Sorry you didn't get to CC OP. Time for another cruise!! :thumbsup2

Are we related? That is my game plan too! On a previous sailing the ship had engine trouble in St Thomas and had to spend the night which made skipping CC necessary to get back in time. That snafu allowed me to book a sailing 3 months later to get to CC!!! As we always tell the kids - lets leave something for the next trip! Oh the things we do to get back on board!:woohoo:

DVCMikey
02-09-2010, 09:17 AM
are they going to refund you some money or give you some sort of voucher to make up for it? I know its natures fault, but I would think they would do somethign to make up for it.

Pinmaniac
02-09-2010, 09:17 AM
We were on this cruise as well. Quite disheartening to be that close to CC and not get off the ship, but it was obvious why we didn't make it - very windy. Our family made the best of the day at sea. We were very impressed how well the crew adapted, printed new Navigators, and updated the passengers as to the new activities.

LovesToRun
02-09-2010, 09:37 AM
Sorry to hear this happened on your cruise. That is a bummer.

We were on the 7/30 Eastern on the Magic and went to Castaway Cay on 2/5 (the day after you were supposed to be there), and the evening and night before (so on 2/4), it was SO windy and stormy while we were at sea heading up to Castaway Cay and probably the roughest I've experienced on a Disney Cruise, so that same storm must have been at Castaway Cay on 2/4. The wind was blowing so hard that the ship was tilting sideways (not severely, but tilting enough that we totally noticed it).

It was very windy on 2/5 at Castaway Cay (especially windy in the morning), and they cancelled a lot of shore excursions (happened to cancel the shore excursion we had booked), but they refunded us, which was nice. The shore excursion we had booked was Parasailing for our son, and I think I would have been a nervous wreck seeing my son parasail in the wind we were having on the island! So, I think the cancellations of the shore excursions was a good call.

Hopefully you can book another cruise and make it to Castaway Cay the next time.

yes, you never know what Mother Nature will bring... just have to roll with the puches, I think, when it comes to weather.

SaratogaShan
02-09-2010, 09:51 AM
We missed CC on our 12/17 cruise as well!

I was disappointed but we had a fun day at sea! We booked a Dream cruise with two stops at CC (I figure what are the chances that we would miss it twice?!?)

MagicMe
02-09-2010, 10:08 AM
are they going to refund you some money or give you some sort of voucher to make up for it? I know its natures fault, but I would think they would do somethign to make up for it.

As noted, the contract specifically states that they can not guarantee a port. Although it's disappointing, they adapt and offer additional activities for all. Our first cruise it rained in Nassau (most of the day) and they just added activities and movies to keep everyone busy (since most if not all of the excursions had to be canceled). Disney is not responsible to compensate you for missing CC.

pmama
02-09-2010, 10:10 AM
I too was on the 12/17 Wonder that also missed CC. HUGE bummer.:sad2: But we too have booked the DREAM! We are booked for B2B 4/3 days. We're thinking the same thing. Surely we'll get there at least once, and probably twice.:cool1:

KSandbergFL
02-09-2010, 10:10 AM
are they going to refund you some money or give you some sort of voucher to make up for it? I know its natures fault, but I would think they would do somethign to make up for it.

Have you ever REALLY read the cruise contract that Disney requires you to sign before you get on board? They don't even guarantee that a qualified captain will be on board or that a crew will be present to serve you. The only thing Disney guarantees in the contract is that you will get the time you paid for, on the ship... technically, they don't even have to leave Port Canaveral.

Too bad about missing Castaway Cay... happened to us once, we got back home feeling like we didn't even cruise at all.

MintJulep
02-09-2010, 10:10 AM
was on the 2/4 3 night and we were unable to dock at CC due to weather conditions. Got back into port to find out our flight home to Pittsburgh was cancelled- still stranded here in Orlando and hoping to get home tomorrow. Don't think I will be travelling in the Winter again in a big hurry.

I live south of Pittsburgh and it just started snowing again and they told us to brace for another winter storm.

Hope you guys can get out of there soon!

NancyIL
02-09-2010, 10:16 AM
I'm sorry you missed Castaway Cay.

As far as getting "stranded" in Orlando - I keep hoping that will happen to me! :lmao:

catzle
02-09-2010, 10:27 AM
People need to understand that it is okay for some of us to be bummed if we do not make it to CC. It doesn't mean we hate Disney or are mad at Disney it just means we spent thousands of dollars to go on a cruise and if you can't dock at CC we are bummed and upset. Is it Disney's fault, no, they don't control the weather but it is also okay for people to be upset. It's okay for people to feel this way. I certainly would if it was me. I don't understand why we can't feel bad for those who didn't make it. I would never blame Disney in any way but I would be upset because you so look forward to going to CC.

Eeyore'sthebest
02-09-2010, 10:39 AM
Have you ever REALLY read the cruise contract that Disney requires you to sign before you get on board? They don't even guarantee that a qualified captain will be on board or that a crew will be present to serve you. The only thing Disney guarantees in the contract is that you will get the time you paid for, on the ship... technically, they don't even have to leave Port Canaveral.

Too bad about missing Castaway Cay... happened to us once, we got back home feeling like we didn't even cruise at all.
I think I need to read the cruise documents more closely from now one. :lmao:
People need to understand that it is okay for some of us to be bummed if we do not make it to CC. It doesn't mean we hate Disney or are mad at Disney it just means we spent thousands of dollars to go on a cruise and if you can't dock at CC we are bummed and upset. Is it Disney's fault, no, they don't control the weather but it is also okay for people to be upset. It's okay for people to feel this way. I certainly would if it was me. I don't understand why we can't feel bad for those who didn't make it. I would never blame Disney in any way but I would be upset because you so look forward to going to CC.I think everyone agrees that the OP is disappointed and I, for one, believe she has every right to be. I know I would be. In fact, the OP hasn't even come back on to comment on the thread. She is hopefully traveling home now.
I think some people feel Disney should refund money for not getting to CC. I agree with the disappointment but not with the refunding of money. I think that's the cause for the varied responses.

jsmjovi
02-09-2010, 10:39 AM
People need to understand that it is okay for some of us to be bummed if we do not make it to CC. It doesn't mean we hate Disney or are mad at Disney it just means we spent thousands of dollars to go on a cruise and if you can't dock at CC we are bummed and upset. Is it Disney's fault, no, they don't control the weather but it is also okay for people to be upset. It's okay for people to feel this way. I certainly would if it was me. I don't understand why we can't feel bad for those who didn't make it. I would never blame Disney in any way but I would be upset because you so look forward to going to CC.

Very well stated. We were not able to make it in December and were totally bummed. When I always read that another ship hasn't been able to dock, I feel bad for those people as I know how I felt and how my daughter felt.

HallsofVA
02-09-2010, 10:52 AM
On the money refund question, I think there have been cases when DCL has missed a scheduled port, and has refunded the port fees paid for that port (or the difference between the original fees and any fees charged by the port you stopped at instead). But I don't know if there are any port fees involved with Castaway Cay so I don't know that there is anything to refund, other than the canceled excursions which DCL refunds automatically when they are canceled.

DVCMikey
02-09-2010, 10:58 AM
Have you ever REALLY read the cruise contract that Disney requires you to sign before you get on board? They don't even guarantee that a qualified captain will be on board or that a crew will be present to serve you. The only thing Disney guarantees in the contract is that you will get the time you paid for, on the ship... technically, they don't even have to leave Port Canaveral.

Too bad about missing Castaway Cay... happened to us once, we got back home feeling like we didn't even cruise at all.

I never really noticed that. that is nuts. hopefully a qualified captain will be on our ship.

ranidayz
02-09-2010, 11:12 AM
This happened to us on the 3-1-2008 Eastern - and there was a near riot in the ships atrium. They ultimately gave every stateroom $100 OBC, which also caused issues because some staterooms had two people and some had five. The fact that this happens more than it should and is partly attibuted to the way CC's dock is constructed should indicate to them to reconstruct the dock so it's not so narrow a throughway to get into. That being said, I also think that they've got to have a better plan in place should the port of CC not be reached as that is one of the exlusive attractions of the Disney Cruise. They can all go to St. Thomas or St. Martin -- but no one else can get to CC. Hopefully we'll get to see it on our next cruise.

NancyIL
02-09-2010, 11:22 AM
This happened to us on the 3-1-2008 Eastern - and there was a near riot in the ships atrium. They ultimately gave every stateroom $100 OBC, which also caused issues because some staterooms had two people and some had five. The fact that this happens more than it should and is partly attibuted to the way CC's dock is constructed should indicate to them to reconstruct the dock so it's not so narrow a throughway to get into. That being said, I also think that they've got to have a better plan in place should the port of CC not be reached as that is one of the exlusive attractions of the Disney Cruise. They can all go to St. Thomas or St. Martin -- but no one else can get to CC. Hopefully we'll get to see it on our next cruise.

Castaway Cay is the only cruise line private island that is accessed by docking rather than tendering. I was on a Royal Caribbean cruise in December 2008, and we were unable to tender in Coco Cay due to high winds.

Figment_Fan
02-09-2010, 11:28 AM
I was on the 3-1 cruise with Ranidayz. I remember the near riot. It was very disappointing to miss CC. If I remember correctly the Captain tried 4 times to dock, no success. Every time he got close, the wind would knock us off. Close enough to get pictures, but not to disembark. Cruising is still an adventure vacation. You never know what will trully happen. Ports can change. Rain can keep you below decks.

We have gone on another cruise and did get to CC. It was worth the wait. Hope you get another chance Rani!:thumbsup2

bobbiwoz
02-09-2010, 12:36 PM
We've made it to CC on all 3 DCL cruises we've been on, but we had a rainy, windy day there last May.

We've missed the RCL private island Coco cay, as well as Princess Cay on Western Caribbean cruises. It's a disappointment when that happens. That's one reason that I do book something in Nassau, usually snorkeling, because if I willingly didn't do some beach activity there and then missed CC, I would be mad at myself and disappointed to boot!

Bobbi

ranidayz
02-09-2010, 12:47 PM
I was on the 3-1 cruise with Ranidayz. I remember the near riot. It was very disappointing to miss CC. If I remember correctly the Captain tried 4 times to dock, no success. Every time he got close, the wind would knock us off. Close enough to get pictures, but not to disembark. Cruising is still an adventure vacation. You never know what will trully happen. Ports can change. Rain can keep you below decks.

We have gone on another cruise and did get to CC. It was worth the wait. Hope you get another chance Rani!:thumbsup2

Figment! Good to see you!

I think what added salt to the wound on our cruise was the people had been waiting since 8 am to disembark and it wasn't until about noon or so that they were told it was highly unlikely -- so they'd wasted a half day standing at the door.

Figment - how was your cruise meet on your other cruise?

KSandbergFL
02-09-2010, 12:50 PM
I never really noticed that. that is nuts. hopefully a qualified captain will be on our ship.

I Googled and found an online copy of the contract here... don't know if this is the most-current version of the contract, but the clause I am referring to is #30. The "spirit" of the clause seems to be in the context of helping out another vessel in distress (perhaps the captain might have to board another ship to help).... but the "letter" of the clause is -- DCL does not guarantee that you will have a captain on board at all times ;)

"The Vessel may sail without pilots, tow or be towed, and assist vessels in all situations and deviate for the purposes of saving life or property without any liability whatsoever to Guest."

Clause #29 is where it says that the ship could even "remain in port", there is no guarantee of any destinations.


http://disneycruise.disney.go.com/cruise-contract/

Tarabra
02-09-2010, 02:16 PM
People need to understand that it is okay for some of us to be bummed if we do not make it to CC. It doesn't mean we hate Disney or are mad at Disney it just means we spent thousands of dollars to go on a cruise and if you can't dock at CC we are bummed and upset. Is it Disney's fault, no, they don't control the weather but it is also okay for people to be upset. It's okay for people to feel this way. I certainly would if it was me. I don't understand why we can't feel bad for those who didn't make it. I would never blame Disney in any way but I would be upset because you so look forward to going to CC.

That's how I took your post catzle. I was stunned at all the smarmy replies. :confused3

tikibirds
02-09-2010, 04:18 PM
We're HOME!!!!

Was able to get in on a direct Southwest flight just in time for the next storm that is about to hit. VERY thankful to be here - as much as I love the Mouse - I wanted to get home to be near the rest of my family.

As for my OP - I'm not at all mad at Disney - totally understood why they could not get in after watching the second attempt - I was just looking SO forward to that Conch Cooler at Serenity Bay! That said, I did have one next to the adult pool and we made the most of our day at sea. DCL did a good job of lining activities and communicating them to everyone.

We ended up at Pop Century for two nights after the cancelled flight - DH has an AP so I purchased a one day base ticket and we went to the MK (my favorite!) yesterday. Got a great rate on the room, extended the rental and used counter service, so the overall cost was way less than it could have been. That said - note to self - PURCHASE TRIP INSURANCE NEXT TIME!!!

Thanks for the well wishes - glad to be home! :)

dan and scott
02-09-2010, 04:42 PM
This happened to us on the 3-1-2008 Eastern - and there was a near riot in the ships atrium. They ultimately gave every stateroom $100 OBC, which also caused issues because some staterooms had two people and some had five. The fact that this happens more than it should and is partly attibuted to the way CC's dock is constructed should indicate to them to reconstruct the dock so it's not so narrow a throughway to get into. That being said, I also think that they've got to have a better plan in place should the port of CC not be reached as that is one of the exlusive attractions of the Disney Cruise. They can all go to St. Thomas or St. Martin -- but no one else can get to CC. Hopefully we'll get to see it on our next cruise.

We are Platinum members just finishing our 18th sailing of 2/4-of the 18 sailings we have missed CC 3 times- 16 of those sailings have occured during Hurricane season.--that in my book is a good record!!
We could immediatley waking up on 2/6 tell we would not be docking at CC. I think Cpt. Gus really gave it a good try to dock the Wonder--I certainley would be sitting on pins and needles that day trying to back a $375 million dollar ship loaded with passengers and crew into the channel.--Just ain't going to happen with 38mph gale winds and 8-13ft white capped waves.
The channel has been dredged and widened? before after hurricanes--if they were to widen the channel people would be complaining about not enough beach too play on.
DCL always has put more activities if we missed CC as they did on 6th if you sit and be bummed all day because you missed CC then that is your own fault!!

Scott

BoogasMom
02-09-2010, 04:50 PM
I think the fact that DCL doesn't control the weather is an obvious point that is needless to be made. Everyone on here knows that already.

I feel for you OP for missing CC. We too missed it on our 3 nighter in December and I was very upset. While, I knew that it was the safest thing to not dock there because of the condition of the seads and that our captain did his very best not once, but twice, to dock us there, I was still extremely disappointed so I know where you are coming from. It made me not book again onboard and I doubt I will be going on another Disney cruise anytime soon just because I am still so disappointed....even knowing it was out of their hands doesn't take the sting of disappointment away.

BoogasMom
02-09-2010, 04:54 PM
People need to understand that it is okay for some of us to be bummed if we do not make it to CC. It doesn't mean we hate Disney or are mad at Disney it just means we spent thousands of dollars to go on a cruise and if you can't dock at CC we are bummed and upset. Is it Disney's fault, no, they don't control the weather but it is also okay for people to be upset. It's okay for people to feel this way. I certainly would if it was me. I don't understand why we can't feel bad for those who didn't make it. I would never blame Disney in any way but I would be upset because you so look forward to going to CC.

I TOTALLY AND COMPLETELY 100% AGREE!!! People have feelings and should be allowed to express them! Thanks for posting that.

Tarabra
02-09-2010, 05:07 PM
I think the fact that DCL doesn't control the weather is an obvious point that is needless to be made. Everyone on here knows that already.

I feel for you OP for missing CC. We too missed it on our 3 nighter in December and I was very upset. While, I knew that it was the safest thing to not dock there because of the condition of the seads and that our captain did his very best not once, but twice, to dock us there, I was still extremely disappointed so I know where you are coming from. It made me not book again onboard and I doubt I will be going on another Disney cruise anytime soon just because I am still so disappointed....even knowing it was out of their hands doesn't take the sting of disappointment away.

You should give it another chance. We've cruised 7 times and haven't missed it yet. We usually go in Apr/May so we usually always have great weather. We cruised RCCL in Jan a few years ago and couldn't get into one of the ports even though other ships were already docked. We did go to another port, Progresso, which wasn't that great, but we made the best of it. ($1 Coronas!:thumbsup2) A year later that same RCCL ship made the news because they put a hole in the side of the ship trying to get into the same port. I do think you have more of a chance of missing it in the winter months and hurricane season. Give it another shot.

justmestace
02-09-2010, 08:39 PM
I TOTALLY AND COMPLETELY 100% AGREE!!! People have feelings and should be allowed to express them! Thanks for posting that.


I'm not singling out your post...just using this as a baseline.

I think what myself and some of the others were surprised at were the few people who said they were mad...or that they expected some kind of money back, and I remember reading about that one Eastern cruise where people went crazy when they couldn't get to CC, but I just don't really understand any of it.
I DO understand being disappointed. But there isn't anyone to be MAD at except Mother Nature.

justmestace
02-09-2010, 08:43 PM
We're HOME!!!!

Was able to get in on a direct Southwest flight just in time for the next storm that is about to hit. VERY thankful to be here - as much as I love the Mouse - I wanted to get home to be near the rest of my family.

As for my OP - I'm not at all mad at Disney - totally understood why they could not get in after watching the second attempt - I was just looking SO forward to that Conch Cooler at Serenity Bay! That said, I did have one next to the adult pool and we made the most of our day at sea. DCL did a good job of lining activities and communicating them to everyone.

We ended up at Pop Century for two nights after the cancelled flight - DH has an AP so I purchased a one day base ticket and we went to the MK (my favorite!) yesterday. Got a great rate on the room, extended the rental and used counter service, so the overall cost was way less than it could have been. That said - note to self - PURCHASE TRIP INSURANCE NEXT TIME!!!

Thanks for the well wishes - glad to be home! :)



I am glad that you're home safe. We've been stuck in strange cities 3 different times, so I know how that feels!!! Unfortunately, I've never been stuck with the Mouse....but it's still no fun to have to find a room, watch for flights, etc.
Just curious....I've always gotten the trip insurance but have never (thankfully) had to use it. In your situation, as in the times we've been stuck somewhere, how would insurance help? Please know that this is a legimate question, I need to know if this happens to us again.

Tarabra
02-10-2010, 08:36 AM
I'm not singling out your post...just using this as a baseline.

I think what myself and some of the others were surprised at were the few people who said they were mad...or that they expected some kind of money back, and I remember reading about that one Eastern cruise where people went crazy when they couldn't get to CC, but I just don't really understand any of it.
I DO understand being disappointed. But there isn't anyone to be MAD at except Mother Nature.

I'm thinking the deal where they got the OBC was the time they also had engine trouble which caused problems w/ getting into CC. I don't think they gave it just because they didn't get in. Maybe that was a different time, but I remember people being "upset" because of the engine trouble.

NancyIL
02-10-2010, 08:46 AM
It's understandable to be disappointed when you miss a port. Being disappointed to the point of causing a near riot is not.

strangeling
02-10-2010, 10:57 AM
We were on the 2/4 sailing that missed out on Castaway Cay as well!

It was frustrating because we'd been sitting out on the balcony, watching the boat try to dock, and then turn around and leave. Then a half hour later - same thing - tried to dock, then turned around and left. I think the hard part was watching Castaway Cay disappear on the horizon - so close but yet so far, hehe.

I was sad, not mad, after all - safety comes first. To be honest if anything it just made me want to hurry up and book my next Disney cruise, and wonder if I should hedge my bets by trying to snag Double Dips, lol.

We had a fun unexpected Day at Sea, but not being mentally prepared for it was kind of a bummer.

KSandbergFL
02-10-2010, 11:10 AM
We were on the 2/4 sailing that missed out on Castaway Cay as well!

It was frustrating because we'd been sitting out on the balcony, watching the boat try to dock, and then turn around and leave. Then a half hour later - same thing - tried to dock, then turned around and left. I think the hard part was watching Castaway Cay disappear on the horizon - so close but yet so far, hehe.

I was sad, not mad, after all - safety comes first. To be honest if anything it just made me want to hurry up and book my next Disney cruise, and wonder if I should hedge my bets by trying to snag Double Dips, lol.

We had a fun unexpected Day at Sea, but not being mentally prepared for it was kind of a bummer.

I know what you mean.. we were on a Jan 2009 cruise that tried 3 times to land at Castaway Cay... we were in an Aft room, and our room shook when the ship's engines were gunned... they tried real hard to dock, but couldn't. It was sad when the captain finally came on and said we couldn't dock. No one got mad (as far as I know), since it was obvious to everyone that he had tried hard for us.

In our case, I'm kinda glad the Wonder didn't dock anyway... a day at Castaway Cay with 35-40mph winds probably wouldn't have been that fun.

Tarabra
02-10-2010, 12:30 PM
I'm thinking the deal where they got the OBC was the time they also had engine trouble which caused problems w/ getting into CC. I don't think they gave it just because they didn't get in. Maybe that was a different time, but I remember people being "upset" because of the engine trouble.

I did a search, and it was on the cruise w/ engine trouble where they got the $100 OBC. Disney said it was the weather, but the passengers were saying if there weren't engine problems it would've made it to CC. :confused3

Fastpaks
02-10-2010, 12:52 PM
I think one thing to consider, is that Disney WANTS you to make it to CC. Its a place where they make 100% profit on you going there. Its definitely a bummer if you don't make it for one reason or another, but from a DCL's point of view it is a bigger disappointment cause they lose the one place that make a ton of $$.

tikibirds
02-10-2010, 01:28 PM
I am glad that you're home safe. We've been stuck in strange cities 3 different times, so I know how that feels!!! Unfortunately, I've never been stuck with the Mouse....but it's still no fun to have to find a room, watch for flights, etc.
Just curious....I've always gotten the trip insurance but have never (thankfully) had to use it. In your situation, as in the times we've been stuck somewhere, how would insurance help? Please know that this is a legimate question, I need to know if this happens to us again.

Since you asked, I reviewed the policy offered by DCL - looks like a maximum of $500 is paid for travel delays, so may not be that big of a benefit once you deduct the cost of the policy. Anyone have actual experience with getting reimbursed for this?

BriarRosie
02-10-2010, 02:06 PM
People need to understand that it is okay for some of us to be bummed if we do not make it to CC. It doesn't mean we hate Disney or are mad at Disney it just means we spent thousands of dollars to go on a cruise and if you can't dock at CC we are bummed and upset. Is it Disney's fault, no, they don't control the weather but it is also okay for people to be upset. It's okay for people to feel this way. I certainly would if it was me. I don't understand why we can't feel bad for those who didn't make it. I would never blame Disney in any way but I would be upset because you so look forward to going to CC.

I was disappointed when it happened to me, too. I was looking forward to Castaway Cay on my first Disney cruise, since I'd been to the rest of the ports on other cruise lines before. Nobody on our ship was causing a riot because we all could see and feel the ginormous waves that prevented the ship from docking. We just had to have an impromptu day at sea.

That's how I took your post catzle. I was stunned at all the smarmy replies. :confused3

Same here. When I saw the posts about being "mad", I assumed the people were mad at the situation, not Disney. And not expecting compensation. I still think it's ok to feel frustrated by it, temporarily. ;)

atinkerbellmom
02-10-2010, 04:11 PM
This happened to us on the 3-1-2008 Eastern - and there was a near riot in the ships atrium. They ultimately gave every stateroom $100 OBC, which also caused issues because some staterooms had two people and some had five. That being said, I also think that they've got to have a better plan in place should the port of CC not be reached as that is one of the exlusive attractions of the Disney Cruise. They can all go to St. Thomas or St. Martin -- but no one else can get to CC. Hopefully we'll get to see it on our next cruise.

I was on the 3-1 cruise with Ranidayz. I remember the near riot. It was very disappointing to miss CC. If I remember correctly the Captain tried 4 times to dock, no success. Every time he got close, the wind would knock us off. Close enough to get pictures, but not to disembark. thumbsup2


I think what added salt to the wound on our cruise was the people had been waiting since 8 am to disembark and it wasn't until about noon or so that they were told it was highly unlikely -- so they'd wasted a half day standing at the door.

The above people are my fellow cruisemates and one a very good friend. I will not let the comments go to their post without saying something. Now grant it, they have not posted everything as that would totally take over the thread; but to Ranidayz's post, it was a lot more to the situation than what she writes. So please do not take it apart and start a flame thread. :scared1: Yes Figment, Capt. Tom tried 4 times before he called it quits. Yes, everyone was waiting at the doors for hours. I think they did not inform us of the problem or potential problem for a couple of hours. Yes, this too was part of the fuel to the fire. Yest there were people waiting in the lower level of the ship lined up sitting on the stairs for a few hours up five decks; waiting. I actually had my family wait up on deck 9 when I saw the long line of people kids sitting with sandpails in hand and moms with beach bags on the shoulder. MANY sat on the stairs for HOURS.... So I do think this added emotions. Did the passengers have the rights to those emotions as the OP??? Yes..... Should they be able to come here to a group of Disney Feans many of whom know the beauty of CC and be able to vent disappointment..... YES... If you can not come to a family of people who are suppose to understand and get a :grouphug: then aren't we missing part of the purpose of the DIS Community?:confused3

DCL always has put more activities if we missed CC as they did on 6th if you sit and be bummed all day because you missed CC then that is your own fault!!
Scott

Yes Scott, they generally do put on additional activities, but agin you are commenting without knowing the entire story. Much too long to write. That day, additional activities did not start until about 1PM because the crew was overwhelmed and had run out of activities to perform. They too were sitting ready to unload onto the island and could not. That day we got 6 Navigators!!! Since we had already missed 3/4 a day in St. Marteen and a few hours in St. Thomas, the cruise turned into an almost Entire Sea Cruise... The staff (although did an awesome job) ran out of activities. Take what was suppose to be a 3 Sea Day Cruise and turn it into a 98% Sea Day Cruise, you run out of activities.... They had exhausted the "EXTRA" activities on the two previous days that were not suppose to be Sea Days... So how many times can the kids make flubber, you go to the Who wants to be a Mouseketeer and sing "HEYYYY HEYYY BABY." SO it was more than just missing CC. So we had 6 deck parties that cruise (4 unplanned). :sad2:
I'm thinking the deal where they got the OBC was the time they also had engine trouble which caused problems w/ getting into CC. I don't think they gave it just because they didn't get in. Maybe that was a different time, but I remember people being "upset" because of the engine trouble.

I did a search, and it was on the cruise w/ engine trouble where they got the $100 OBC. Disney said it was the weather, but the passengers were saying if there weren't engine problems it would've made it to CC. :confused3

Thanks Tara for having such a great memory and actually doing the research. Yes that WAS the reason for the SBC. The engine issues caused the other POC's to be missed, cause a lot of Sea Sick passengers (me included; in 6 other cruises I had never gotton sick before & was told by the STAFF that it was due to the stabilizers needing to be brought in due to the engine malfunction)and finally the belief (still not proven) that CC was missed because the broken engine caused the ship to not have enough horsepower to dock and therefore missing CC was the issue. So yes, the reason for the SBC and for the angry passengers.

Now to the OP.... Happy you were able to make an added delight to your cruise by making the best of the extra time in Florida. Sorry you missed CC but are willing to give it a shot again... As far as the insurance goes, you should be able to cash in on the time and $ for the added exspenses for after, but will not get anything for missing POC's. So trip insurance is good and we always purchase it, but will not help in cases of missing ports. Happy you made it home safe and they you were able to come back with positive memories. Come here anytime to vent and get a :hug:

hgon76
02-10-2010, 04:16 PM
Since you asked, I reviewed the policy offered by DCL - looks like a maximum of $500 is paid for travel delays, so may not be that big of a benefit once you deduct the cost of the policy. Anyone have actual experience with getting reimbursed for this?

If you do decide to get insurance next time, DCL's is ridiculously overpriced. I got ours for about $100 for a family of 4 from www.***************** and it also covered our air travel, which I booked on my own. And it did cover "trip interruption/delay" insurance. It even covers you if you get sick and are quarantined to your room for a couple of days.

justmestace
02-10-2010, 04:22 PM
Since you asked, I reviewed the policy offered by DCL - looks like a maximum of $500 is paid for travel delays, so may not be that big of a benefit once you deduct the cost of the policy. Anyone have actual experience with getting reimbursed for this?


Ahhh...travel delay.....got it. I was thinking about things like sickness, lost luggage....
I'd definitely send in a claim for that, if I had the insurance. Especially if we had to pay for hotels and such.

dan and scott
02-10-2010, 04:48 PM
Quote-
Yes Scott, they generally do put on additional activities, but agin you are commenting without knowing the entire story. Much too long to write. That day, additional activities did not start until about 1PM because the crew was overwhelmed and had run out of activities to perform. They too were sitting ready to unload onto the island and could not. That day we got 6 Navigators!!! Since we had already missed 3/4 a day in St. Marteen and a few hours in St. Thomas, the cruise turned into an almost Entire Sea Cruise... The staff (although did an awesome job) ran out of activities. Take what was suppose to be a 3 Sea Day Cruise and turn it into a 98% Sea Day Cruise, you run out of activities.... They had exhausted the "EXTRA" activities on the two previous days that were not suppose to be Sea Days... So how many times can the kids make flubber, you go to the Who wants to be a Mouseketeer and sing "HEYYYY HEYYY BABY." SO it was more than just missing CC. So we had 6 deck parties that cruise (4 unplanned). :sad2:



I was only commenting on the 2/4 Wonder sailing that I was on--I know nothing of " Your Magic Sailing" with the failed CC attempts.
What I do know is any sailing of the Magic or Wonder I've been on has filled it in with activities. I know being on a 14 day Trans Atlantic (with 6 continuous days at sea)in 07 and a Panama Eastbound impacted by Hurricane Hillary(missing Cabo port and then filling it in with an aknown Mexico port) in 05 DCL filled in the days with unrepeatative programming.

I am ONLY stating what I know.


Scott

donaldrees
02-10-2010, 07:28 PM
We had this happen two years ago.

People pick cruises based on ports of call and one of the reasons Disney is able to charge the price they do is because of their private island getaway. If you don't get to go there, when advertised, you should be entitled to compensation of some kind, whether it's a credit towards a future cruise or a partial discount on your current one.

Again, I would understand if it were extreme weather causing inability to go the island such as a hurricane, but I've heard about the boats not docking just because of higher than usual winds.

Disney really needs to have a Plan B for their private island - such as do what other cruise lines do and that's tender to the island when weather is making it impossible to dock.

NancyIL
02-10-2010, 07:48 PM
Disney really needs to have a Plan B for their private island - such as do what other cruise lines do and that's tender to the island when weather is making it impossible to dock.

Other cruise lines cancel their private island port of call when it's too windy, because it's more difficult (and potentially dangerous) to operate their tender boats.

The tendering process was stopped at Coco Cay on my Dec. 2008 RCI cruise after only one tender boat had taken people to the island. The boat had to go back and pick-up those people, and no more went ashore. We had a sea day instead.

donaldrees
02-10-2010, 08:08 PM
I guess it depends on many factors, including what tenders are being used. All I can say, I've been on many cruises and only Disney has failed to find a solution - either a physical solution or a customer service solution - when unable to reach one of it's destination.

Don't get me wrong, I've since been with Disney before and after that cruise and both times had a wonderful time at Castaway Cay - which is something I paid for. I just look back at the cruise that didn't go there, and wondered why I spent 100% of what the other cruises had and only got 80% of what was advertised.

I'm just trying to say, its disappointing, and it would be nice for Disney, at the deluxe pricing of their cruise, provide deluxe alternatives when something goes wrong.

stitch'sgirl
02-11-2010, 01:12 PM
I'm right with you Donaldrees, I think an extra OBC for a future cruise would be nice, like saying "we are sorry we couldn't get you to CC this time, but we really want you to experience it, so please choose to sail with DCL again."

I too was on Tikibirds' 2/4 cruise, and was really disappointed to be that close and not step foot on the island. Someone else mentioned not being mentally prepared for a day at sea, and I totally agree. I just felt discombobulated all day long, trying to figure out where to go, what to do - I was frantically writing the activities on my dry erase board as they were being called out on the PA, and I still didn't make it to many.

After talking to DCL execs about a different issue (unintentionally stolen luggage), I am not surprised that they don't offer anything for missing ports, even when it guarantees additional money for them in the long run (i.e., additional OBC for a future cruise). Disney on sea is much different than Disney on land. sigh....

scuba
02-11-2010, 04:56 PM
My family of three was on this itenerary, missed CC. I actually felt that the crew really wasn't prepared to miss the island and I thought it was a fiasco. Really should'nt they already have navigators printed? activities already planned out and named PLAN B? It was more than frustrating, and yes I was more than &%#@ mad. Cannot do anything about it however. I had to watch our 4 year old cry for 15 mintues because she couldn't build a sandcastle. the night before she put out all her Disney pirincess figures out to take onto the island to use with said sandcastle. Please I don't need anyone to tell me if I can be mad or not. My wife and I are cruise verterans. I have read plenty of cruise contracts and are aware that missed ports can happen. Before the 2/4 Wonder sailing we had been on 11 cruises, this was out 1st Disney cruise. One other time we missed COCO CAY but we were without children that time and we made due. We've since recoved, after leaving the cabin to begin our day the elevator opened up onto the deck 4 to strolling princesses. I was most certainly mad however that we didn't see CC. Mad at the weather, the wind, the Thrusters, mad at the crews seemingly bewilderment that we missed the island.

I was also mad that I waited in a line 10 passesngers deep for popcorn and drinks, paid 20 some dollars to find that the theater housing the princess and the frog was filled to capacity. Oh there was a seat her and there. I cannot fathom why I hear it to ad nauseum at WDW about filling in all the available seats only to NOT see it on the cruise line. I was there 20 minutes in advance...that was a bummer as well. This was not the smoothest cruise i've been on.

lastly, picture this 3 miles out from the Cape, my wife and myself and about 150 other passesngers on deck 10 forward freezing our tails off at 0430 in the am. All eyes on the shuttle, nothing...scrubbed launch, again a bummer. The trip had little frustrating quirks, but hey the children are healthy and i have an attractive wife who love me...I'l take the quirks

TinksDH
02-11-2010, 05:32 PM
Disney on sea is much different than Disney on land. sigh....

Not really. If the weather in EPCOT is bad and they have to shut down Test Track, do you get a free day in the parks? If it rains and they cancel Fantasmic even after you purchased the dinner with the special seating just to ensure a seat, do you get reimbursed for your meal? If Soarin' has mechanical problems do you get a golden fast pass for the next day? ALL of these things happen on land, just like not being able to get into Castaway Cay. It's the nature of the industry.

And don't think it doesn't happen on other cruise lines either. We cruised to Bermuda on Princess Cruise some years ago and had bad weather in port and all the way back. We were supposed to move from St. George to Hamilton after a night in St. George, but the weather was so bad they couldn't get through the narrows safely. So we sat in St. George an extra day, in the rain, and there is much less to do there than in Hamilton. Did we get anything extra? Nope, just spent more money at the cruise ship bar.

I'm wondering what "deluxe alternatives" would be acceptable, aside from just throwing some OBC's at people. You can't quite just decide to go to the Bahamas if you can't get into Castaway Cay on the spur of the moment! What DO other cruise lines do to make up for them not getting into a port? I understand that there are times when the tenders can't run in some of the Caribbean ports, and that obviously effects more lines than just DCL.

dan and scott
02-11-2010, 08:58 PM
As I stated before we were on the Wonder 2/4 sailing.
As I recall Holland or Royal had TENDERED their passengers to their so called private island (or beach) a few years ago.---and thats not trying to back a $375 million dollar ship into a narrow channel full of passengers (with gail force winds at 38mph and 8-13ft.white cappped waves) with the cappability of 30mph thrusters on the ship--- anyways a storm came up and STRANDED the passengers on their little piece of paradise overnight without any services such as food,water,blankets, and LOCKED UP buildings where they could take any shelter. The passengers somehow broke into the buildings and found some water. The passengers were not able to get rescued to the ship until the next day.
So I really can understand Capt. Gus not wanting to smash the Wonder into the dock last Saturday. I really don't want to sink into the ocean just so i can get to CC even if it would have been my 1st DCL cruise.

DCL does not control the weather.

Missing CC 3 times out of 18 cruises to me is a good record as we usually sail during hurricane season on the Magic for the past 11yrs.


Scott

scuba
02-12-2010, 01:45 AM
As I stated before we were on the Wonder 2/4 sailing.
As I recall Holland or Royal had TENDERED their passengers to their so called private island (or beach) a few years ago.---and thats not trying to back a $375 million dollar ship into a narrow channel full of passengers (with gail force winds at 38mph and 8-13ft.white cappped waves) with the cappability of 30mph thrusters on the ship--- anyways a storm came up and STRANDED the passengers on their little piece of paradise overnight without any services such as food,water,blankets, and LOCKED UP buildings where they could take any shelter. The passengers somehow broke into the buildings and found some water. The passengers were not able to get rescued to the ship until the next day.
So I really can understand Capt. Gus not wanting to smash the Wonder into the dock last Saturday. I really don't want to sink into the ocean just so i can get to CC even if it would have been my 1st DCL cruise.

DCL does not control the weather.

Missing CC 3 times out of 18 cruises to me is a good record as we usually sail during hurricane season on the Magic for the past 11yrs.


Scott

I think your missing the point, no one wants to get stranded, no one wants to sink the boat, as a cruise veteran I have missed 1 port before. I get that ships miss ports. I am also very happy that the Captain tried twice. It was far more then what other lines might have done in the same situation. What has irked me about the thread is it's ok to be mad, disappointed, and frustrated. Some have indicated that we should feel none of the above. There is such hype about CC, who knows when I might make it back? A missed opportunity, but that's life.

as a side note, DCL might not control the weather but WDW sure does, they must have made a fortune on ponchos last Tuesday the 9th. Man, selling like hotcakes....never in all of my life have I seen so much bad weather from a state that claims to be the sunshine state. I cannot remember a time that there wasn't record cold spells when we visited. One year we had sleet on main street. Seriously does the sun come out in Florida?

donaldrees
02-12-2010, 02:57 AM
I think those are exagerrations a bit, no?

I don't think you can compare a future cruise onboard credit with a refund of a meal that you've already eaten, a free day in the parks because it rained or a golden fast-pass.

I work in the travel industry, future credits cost the company nothing and pretty much guarantee that you'll book with them again to use your credit and that will give them the opportunity to redeem themselves.

stitch'sgirl
02-13-2010, 08:22 AM
[QUOTE=TinksDH;35394928]Not really. If the weather in EPCOT is bad and they have to shut down Test Track, do you get a free day in the parks? If it rains and they cancel Fantasmic even after you purchased the dinner with the special seating just to ensure a seat, do you get reimbursed for your meal? If Soarin' has mechanical problems do you get a golden fast pass for the next day? ALL of these things happen on land, just like not being able to get into Castaway Cay. It's the nature of the industry.


QUOTE]

Wow- was talking about the missing luggage there... not the weather. No need to go off.

I have experienced many magical moments over the past 36 years with CMs going out of their way to knock your socks off, without asking (on land). Not so with this trip with disappearing luggage. DCL was rude and uncaring - HOWEVER, as usual, WDW CMs picked up the pieces and made it right and it wasn't even their problem.

Again, I stand by my statement that DCL is much different than WDW. I've never had a WDW CM say "well you should have purchased insurance..."
'nuff said.

TinksDH
02-13-2010, 09:33 AM
Now this is ironic, isn't it?? The Magic got stuck in Castaway Cay due to weather. Now everybody who is on board will have issues getting out of FL, everyone scheduled to get on the Magic will need to find something to do for the day, and now it's possible that the Wonder may have its trip interrupted tomorrow if the Magic is still in port as they share the same dock.

You have to wonder if the captain made the conscious decision to dock at Castaway Cay even though the afternoon weather was looking iffy. After all, we know how upset people may get when they don't get their Castaway Cay stop. Starting tomorrow on the boards we'll see people who were on the cruise start to post, and I guarantee you there will be a thread from at least one passenger who would have rather skipped Castaway Cay as the weather looked bad versus docking there. Darned if you do, darned if you didn't. Hopefully the folks on this cruise purchased trip insurance, as so much more can go wrong on a cruise than on land - illness, weather, lost luggage due to the sheer amount of bags that in such a short time that must be collected, go through customs, put out for folks, etc.

safetymom
02-13-2010, 09:35 AM
http://www.cfnews13.com/News/Local/2010/2/13/disney_magic_stuck_in_bahamas.html

PORT CANAVERAL -- News 13 has learned high winds have left the Disney Magic cruise ship stuck in the Bahamas.
The ship was due back at Port Canaveral Saturday morning.

Port security officials confirmed to News 13 that 50 mph winds and high waves have kept the ship from undocking from Castaway Cay, Disney Cruise Line’s private island.

The port said it did not expect the ship to be back in Central Florida until at least 6 or 7 p.m. Saturday, though officials added it may be closer to 8 p.m. before the ship arrives.

The Disney Magic will have to cruise into the northwesterly wind on its journey back to the U.S. It is expected to take 13 hours to reach Port Canaveral.

The delay impacts thousands of people, including those already on the ship, and the thousands more who were set to head out Saturday afternoon on the Disney Magic’s next seven-day cruise.

The delay means the Disney Wonder, due at Port Canaveral Sunday, may have to dock at another location, or wait until the Magic unloads and then reloads passengers and supplies before heading out again.

TinksDH
02-13-2010, 10:29 AM
[QUOTE=TinksDH;35394928]Not really. If the weather in EPCOT is bad and they have to shut down Test Track, do you get a free day in the parks? If it rains and they cancel Fantasmic even after you purchased the dinner with the special seating just to ensure a seat, do you get reimbursed for your meal? If Soarin' has mechanical problems do you get a golden fast pass for the next day? ALL of these things happen on land, just like not being able to get into Castaway Cay. It's the nature of the industry.


QUOTE]

Wow- was talking about the missing luggage there... not the weather. No need to go off.

I have experienced many magical moments over the past 36 years with CMs going out of their way to knock your socks off, without asking (on land). Not so with this trip with disappearing luggage. DCL was rude and uncaring - HOWEVER, as usual, WDW CMs picked up the pieces and made it right and it wasn't even their problem.

Again, I stand by my statement that DCL is much different than WDW. I've never had a WDW CM say "well you should have purchased insurance..."
'nuff said.

So your one experience in this situation with DCL means that they are ALWAYS much different than WDW? We've had our share of non-magical moments at WDW, but I surely didn't think this was a systemic problem with all of WDW; rather, one or two specific CM's in that particular set of circumstances. But I guess if you think that all of DCL is like this, and all of WDW is perfect, that is your opinion and I can't refute that.

HallsofVA
02-13-2010, 11:14 AM
Now this is ironic, isn't it?? The Magic got stuck in Castaway Cay due to weather. Now everybody who is on board will have issues getting out of FL, everyone scheduled to get on the Magic will need to find something to do for the day, and now it's possible that the Wonder may have its trip interrupted tomorrow if the Magic is still in port as they share the same dock.



Not to mention the obvious, but if the Magic can't get out of Castaway Cay today, I assume that means the Wonder won't be getting to Castaway Cay today thereby ending up with another cruise of some disappointed people.

But I'd still rather be on the boat wherever it is, than in the cold and snow elsewhere!

Raven9 Studios
02-13-2010, 11:25 AM
People need to understand that it is okay for some of us to be bummed if we do not make it to CC. It doesn't mean we hate Disney or are mad at Disney it just means we spent thousands of dollars to go on a cruise and if you can't dock at CC we are bummed and upset. Is it Disney's fault, no, they don't control the weather but it is also okay for people to be upset. It's okay for people to feel this way. I certainly would if it was me. I don't understand why we can't feel bad for those who didn't make it. I would never blame Disney in any way but I would be upset because you so look forward to going to CC.

amen! I was thinking the same thing reading thru here. I might be wrong but I believe she was just expressing disappointment not looking for a handout. why people feel the need to act like lawyers and make sure the whole disney's not accountable is beyond me. I read the contract and get it when I signed it but not everyone is wanting a hand out. When everyone jumps on a thread ripping or missing the point it makes those who are new more hesitant to ask questions afraid of the responses. This is an opinion and everyone is free to express themselves but remember the point of this board is to get GREAT information from real live experiences from great people. Please remember that when ripping or making fun of people

IndyDisneyFan
02-13-2010, 03:57 PM
The lesson to be learned from all of this is nothing is a given, disappointments can and will happen, and when you spend a large amount of money on a vacation it is worth the investment to purchase travel insurance "just in case". My DH and I are sailing on the Magic two weeks from today and for $135 I purchased insurance to protect my vacation investment. One missing bag or long delay and I have more than made my money back. It is so little money compared to what we spent for the cruise. Unless people are alright with possible loses spend a few bucks and buy insurance! It is so worth the piece of mind!

Laura

Tarabra
02-13-2010, 05:18 PM
amen! I was thinking the same thing reading thru here. I might be wrong but I believe she was just expressing disappointment not looking for a handout. why people feel the need to act like lawyers and make sure the whole disney's not accountable is beyond me. I read the contract and get it when I signed it but not everyone is wanting a hand out. When everyone jumps on a thread ripping or missing the point it makes those who are new more hesitant to ask questions afraid of the responses. This is an opinion and everyone is free to express themselves but remember the point of this board is to get GREAT information from real live experiences from great people. Please remember that when ripping or making fun of people


I agree. People are just jumping on everyone. Especially the other thread where the poster said she went on another cruise line and missed Disney. OMG!!! You can't say you like DCL and you can't say you don't like DCL. Lighten up everyone. Now I'm remembering why I took a year off these boards.

orlandothebeagle
02-13-2010, 05:28 PM
My family of three was on this itenerary, missed CC. I actually felt that the crew really wasn't prepared to miss the island and I thought it was a fiasco. Really should'nt they already have navigators printed? activities already planned out and named PLAN B? It was more than frustrating, and yes I was more than &%#@ mad. Cannot do anything about it however. I had to watch our 4 year old cry for 15 mintues because she couldn't build a sandcastle. the night before she put out all her Disney pirincess figures out to take onto the island to use with said sandcastle. Please I don't need anyone to tell me if I can be mad or not. My wife and I are cruise verterans. I have read plenty of cruise contracts and are aware that missed ports can happen. Before the 2/4 Wonder sailing we had been on 11 cruises, this was out 1st Disney cruise. One other time we missed COCO CAY but we were without children that time and we made due. We've since recoved, after leaving the cabin to begin our day the elevator opened up onto the deck 4 to strolling princesses. I was most certainly mad however that we didn't see CC. Mad at the weather, the wind, the Thrusters, mad at the crews seemingly bewilderment that we missed the island.

I was also mad that I waited in a line 10 passesngers deep for popcorn and drinks, paid 20 some dollars to find that the theater housing the princess and the frog was filled to capacity. Oh there was a seat her and there. I cannot fathom why I hear it to ad nauseum at WDW about filling in all the available seats only to NOT see it on the cruise line. I was there 20 minutes in advance...that was a bummer as well. This was not the smoothest cruise i've been on.

lastly, picture this 3 miles out from the Cape, my wife and myself and about 150 other passesngers on deck 10 forward freezing our tails off at 0430 in the am. All eyes on the shuttle, nothing...scrubbed launch, again a bummer. The trip had little frustrating quirks, but hey the children are healthy and i have an attractive wife who love me...I'l take the quirks

I like the last bit, :thumbsup2
I amfed up, doing trip around shuttle launches, NEVER Again will I even try.

QVCshopper
02-13-2010, 05:31 PM
We're HOME!!!!

Was able to get in on a direct Southwest flight just in time for the next storm that is about to hit. VERY thankful to be here - as much as I love the Mouse - I wanted to get home to be near the rest of my family.

As for my OP - I'm not at all mad at Disney - totally understood why they could not get in after watching the second attempt - I was just looking SO forward to that Conch Cooler at Serenity Bay! That said, I did have one next to the adult pool and we made the most of our day at sea. DCL did a good job of lining activities and communicating them to everyone.

We ended up at Pop Century for two nights after the cancelled flight - DH has an AP so I purchased a one day base ticket and we went to the MK (my favorite!) yesterday. Got a great rate on the room, extended the rental and used counter service, so the overall cost was way less than it could have been. That said - note to self - PURCHASE TRIP INSURANCE NEXT TIME!!!

Thanks for the well wishes - glad to be home! :)

Hi Sandy -- We were on your cruise (and fish extender!) and on the 4 day cruise after your 3 day. We did get on Castaway Cay on the 4 day, and then also got stranded in Disney like you. We stayed at Pop, too, and made it home a day late.

We had a great time on the cruises, despite missing the beach the first time. :hippie: :cool1::banana:

atinkerbellmom
02-14-2010, 08:00 AM
I think those are exagerrations a bit, no?
I work in the travel industry, future credits cost the company nothing and pretty much guarantee that you'll book with them again to use your credit and that will give them the opportunity to redeem themselves.

Donaldrees- I have never gotton to know you in a thread before, but I LIKE you... This has always been my thought as well. I have said that before as well. On one of our past cruises (already mentioned), I brought many families with me that were 1st time DCLers but a few were not 1st time cruisers. All of the Vetern cruisers had complained about the DCL prices compared to the price of the cruiseline where they have given so much money they are diamond and above diamond status members. They too said they felt too that DCL missed the boat on the missing POC's. They ALL have chosen not to sail DCL again. Yet when I said I thought the solution could be for a deposit to be made towards another cruise in the future within less say 12 months was a good solution, they ALL agreed. They could even black out the Holiday Cruises and DD's which fill anyway. I too feel this cost them nothing and yet gets people back to the ship. I feel if they offer a credit towards another cruise or a deposit toward another cruise, many people will try them again. You will also have the group who can not afford to try them again but I think these people would still feel as if they were offered something. It saves people from talking bad or leaving with salt in a wound. Your point that it cost them nothing is EXACTLY what I feel as well. You offer everyone a SBC towards a deposit and you have your population that feels "well I can not let that money go to waste. Let's go back." These people in turn book another cruise go back have a wonderful time and are hooked. (Future $ for DCL).... They you have the population that can not afford the air, the time off or the cost of another cruise but yet they walk away unable to complain because DCL offered them "So much" as a compensation. Yes you have your small population of people who were going to cruise again anyway and did save money, but those do not outweigh the others.

Kind of like the kids sail free offers. Many people booked the cruise because they felt as if they were getting sooooo much. Theses many times were trips that would not have been booked. This brought DCL more money in than it cost them. Kind of like those Kohls Bucks that they offer. They offer you $10 for every $50 you spend. Well guess what... This causes people to spend more money in the store (to reach each next $50 level) and causes them to come back and spend more money LATER.... I have had friends tell me "you did not go back to spend your Kohl's bucks???" My reply is "No because I did not want to spend the additional $75 that I would have spent if I had gone back to spend it.:lmao: So my point is this is EXACTLY my solution. Offer money to them to come back to spend more $.
SBC is also a win for them, but makes the guest THINK they got something for free. Let's see...... We spent our $100 on more drinks and some cheap DCL toys.... Let's see.... Got to the gift shop and spent the $45 but spent an additional $200 that I would have not spent if I had not of gone to the gift shop with that SBC. (Believe it or not, we would have NOT gone to the gift shop. We have been on the ship so often, it is just not one of our highlites). So yes DCL got more $ from me. Yes we spent it on drinks too, but guess what, being stranded on the ship for 6 days I spent a lot more $ on drinks than that extra $55 that I would have not spent if my feet had hit the land. So again DCL made more money on us than they offered us.
SOOOO....... I agree with you totally:thumbsup2. Great solution....

Fellow Passholder
02-14-2010, 05:35 PM
Now this is ironic, isn't it?? The Magic got stuck in Castaway Cay due to weather. Now everybody who is on board will have issues getting out of FL, everyone scheduled to get on the Magic will need to find something to do for the day, and now it's possible that the Wonder may have its trip interrupted tomorrow if the Magic is still in port as they share the same dock.

You have to wonder if the captain made the conscious decision to dock at Castaway Cay even though the afternoon weather was looking iffy. After all, we know how upset people may get when they don't get their Castaway Cay stop. Starting tomorrow on the boards we'll see people who were on the cruise start to post, and I guarantee you there will be a thread from at least one passenger who would have rather skipped Castaway Cay as the weather looked bad versus docking there. Darned if you do, darned if you didn't. Hopefully the folks on this cruise purchased trip insurance, as so much more can go wrong on a cruise than on land - illness, weather, lost luggage due to the sheer amount of bags that in such a short time that must be collected, go through customs, put out for folks, etc.

I was aboard the 2/11 sailing of the Wonder (missed CC). Count me as one who is grateful we skipped CC, although I guess I didn't start a new thread so maybe this doesn't count. Although, I also agree that it's OK to be disappointed at the same time that things didn't go as planned. Disappointed to not make it to CC, but grateful to still be intact and have made the best of a wonderful vacation. I can't imagine that CC would have been enjoyable anyways with all the wind and cool weather.

caribear
02-14-2010, 06:08 PM
I was on the 2/6 sailing of the Magic that got "stuck" at Castway Cay. It was really unreal....Castaway was gorgeous in the morning on Friday....We left around 3:45 pm from Serenity Bay...by the time we got back to the ship the wind had picked up significantly. Almost everyone was onboard early and ready to depart. I was on deck 4 watching our departure....and it seemed like we were stuck....we couldn't back up any further as the wind and current were too strong...the water below us was churning and the water was brown instead of blue and you could hear the thrusters as they strained to do their job. We were at a standstill....and then we started to back up...the lines were thrown back out...it was surreal. The ship was at an angle and the ropes from the aft could not reach the crew on the dock...a small boat had to eventually take the ropes and bring them to the crew on the dock....very hard to do when the water was so rough. I thought we had definitely left during the night as the ship rocked like crazy. The next morning when the captain announced we were still at Castaway Cay we all looked at one another...amazed that all that rocking was while we were docked! The staff/crew were really stressed....the lines at Guest Services were unreal...chairs were eventually put out to accomodate the 3 hour wait to use the phones.

Anyhow....we tried again around 2pm on Saturday to leave Castaway Cay, but after 3 attempts we had to redock. I think we left around 3:30pm....maybe a little earlier. According to our servers (who were wonderful!!) we arrived later than expected at the port. Clearing customs was a huge hold up as many families did not report for the clearing and held up the entire process. The debarkation process was a little crazy with people lines up everywhere....but what can you expect under these circumstances. I think the crew did a wonderful job.....everyone was stressed, but they still had smiles on their faces.

We all felt terrible for everyone who was supposed to board on Saturday...plus the cruisers on the Wonder..... who we could see out on the horizon.

My girlfriends and I still had a wonderful cruise.....and one we will always remember!!

donaldrees
02-14-2010, 07:53 PM
It is a kinda funny that this thread started and then a similar - but also - complete opposite problem occured!

Crittermom
02-14-2010, 08:09 PM
We did the 3 night last march. Our CC day was very rainy and cold (for us Texans). It was basically a day on the ship for most. I stayed on a deserted beach looking for shells and visiting with a CM lifeguard. She was bored and said there were a lot of bad weather days that kept people on board. So we are looking forward to CC next cruise where we will get a double dip. My family will basically be visiting the island for the first time! We will also be experiencing our first cruise with a day at sea. You have already had that experience so you are ahead in that way.