Avoid Underhill Animal Hospital in Orlando like the plague!!!

[WebmasterPete]

First, I'd like to ask everyone to send some good thoughts our way. Found out today that Max (my dog) is going to need surgery. I also need to apologize for the length of this post - I need to SERIOUSLY VENT my frustration and anger right now.

I'd also like to tell you about what's transpired up to this point in hopes that this post will get picked up by the search engines and anyone looking for information on Underhill Animal Hospital in Orlando can be sufficiently warned to avoid this place at all costs.

I've been taking Max to this particular vet for 6 years now. In the beginning, it was a great place. The doctors were thorough, the staff friendly and competent. I was very happy with them and felt confident that Max was getting the best possible care. Fortunately, Max has been very healthy and my interaction with the vet was limited to check-ups and routine vaccinations.

The first indication I had that there might be an issue with this place came 3 years ago when I had to board my cat Figaro at their facility. John and I both hate to board Figaro anywhere as he has medical issues that require unique care (he's diabetic and also has a thyroid disorder that is extremely rare in cats - so rare, the medication for it is actually for dogs - they don't even make it for cats). But, in this particular instance John was away on vacation and couldn't take him, and I had to travel as well for business so I boarded him there for 4 days.

When I dropped Figaro off, I went to incredible lengths to explain exactly how Figaro had to be cared for. This is a medical facility so they were allegedly qualified to make sure he got his meds exactly as prescribed. I wrote detailed instructions and even spoke directly to the staff that would be caring for him. I called twice a day for the four days I was gone to insure everything was going well, and I was told he was doing fine. Well, when I got him back he was anything but fine. He was lethargic, his fur was dull and matted and his cat carrier reeked of urine. It was clear that they never took him out of his carrier and allowed him to go to the bathroom in it (I had to throw the carrier out, that's how bad it smelled). It took more than a week to get Figaro back to normal. This should have been enough to keep me from ever going back there, but I really liked the medical staff and told myself that while I would never board any of my pets there again, I could trust the medical team as I'd always had a good experience.

Last year Max started to develop an usual 'tick' where he would start biting at the air for no apparent reason. They call this 'fly biting'. It's usually an indication of a dental problem, and in some cases a neurological issue. I brought Max over to Underhill Animal Hospital (there's that keyword again) to have him checked out. The doctor who saw him (there's three or four there) gave him a cursory evaluation, checked his teeth and gums (said they were fine) and decided to take blood work. They told me they would call me in two days with the results of the test. After four days I had not heard from them and started calling to find out the results. It took four phone calls before another doctor (one who had not examined him) called me back. I asked him about the results of the test and he advised me that they were having problems locating his chart (a VERY common problem at this particular clinic). He asked me to explain to him what the issue was, and I did. Without looking at his chart, without examining Max at all, without seeing the results of his blood work, this rocket scientist concluded that Max needed to be put on Prozac. Yes - PROZAC - like the anti depressant.

This was not okay with me and I told the "doctor" of my concerns. I never filled the prescription as I was not going to allow such drastic measures without clearly knowing what was causing the issue. Shortly after this (about a week or so) Max stopped 'fly biting', and I chalked it up to an odd occurrence. I told myself that it was time to find a new vet, but I didn't - and that was definitely my fault, but again, Max was always healthy, the 'fly biting' issue seemed to have passed and he wasn't due for his yearly shots until March, so I figured I had time.

Fast forward to this past Tuesday. Everyone arrived to record the show and Teresa says to me "something's wrong with Max, he's drooling". Now I know some dogs drool - but in 8 years Max never has. I checked Max's mouth to see if there was anything obviously wrong, and to my untrained eye his teeth looked okay. Then again, I'm not a vet or a dentist so what the hell do I know. It was unusual enough for me to call the vet and ask the Dr to see him immediately. I was given an appointment for 6pm Tuesday night.

I bring him in and meet with Dr. Praether at Underhill Animal Hospital. Instantly I sensed that there was someplace else that Dr. Praether wanted to be. Putting aside the fact that Dr. Praether is about 11 years old, he was cold, disinterested and demonstrated a bedside manner that I imagine could be compared to Dr. Mengele (http://en.wikipedia.org/wiki/Josef_Mengele). He had absolutely no compassion or concern for my dog as he opened Max's mouth like he was getting ready to split a clam shell , gives what could generously be called a cursory examination of his teeth and gums and declares that everything looks fine and I should wait a few days and call him if the problem doesn't go away. He did not examine Max in any other capacity - didn't take any blood work, didn't take his temperature - nothing. At this point, I decided if the problem didn't go away I was not bringing Max back there again.

Sure enough, the problem only got worse so I called East Orlando Animal Hospital earlier today and they agreed to see Max immediately. I knew something was wrong and I knew whatever it was the imbeciles at UNDERHILL ANIMAL HOSPITAL would never find it.

FIVE MINUTES into Max's exam the Dr discovers a serious issue with two of his teeth. One is fractured, another has a bleeding abscess. The Dr. also advised me that this was not 'new' - that the fractured tooth looked to him as though it had been that way for some time. To me, that means this was likely the issue with the 'fly biting' 6 months earlier. The incompetent derelicts at Underill Animal Hospital examined this dog TWICE and missed this both times - another vet finds the problem in 5 minutes (and I'm being literal, it was 5 MINUTES of examination).

So as long as his blood work comes back okay, first thing Monday Max goes in for surgery. I trust this Dr. to take very good care of him, but I'll worry nonetheless. I just want to make sure that I get this story out there in hopes that anyone else looking for info on Underhill Animal Hospital might find this post and be forewarned.

I realize this may seem like a hysterical over-reaction, but this is my dog and to me, he's like my child. He's been at my side every minute for the last 8 years and I don't mind admitting that there were more than a few times in that 8 years where his presence made all the difference in the world. Unconditional love is hard to find in any measure and regardless of what form it comes in, you cherish it and protect it with everything you have. Yes, I feel very guilty right now - I feel guilty that I didn't trust my instincts about this awful place and the awful people working there. People that pretend to provide care but, in my opinion, seem far more interested in turning a quick buck without regard for the quality of care they provide. I can only hope that Underhill Animal Hospital either gets it act together quickly or goes out of business. Lord only knows how many other 'mistakes' they've made, and what the consequences of their dereliction have been.

Now I think I'll go give Max a big hug and cook him up something special (and easy to chew) :)

Thanks for letting me vent.

[FireDancer]

I'm sorry to hear about Max (the dog) and wish him nothing but the best. Apparently the folks at Underhill Animal Hospital don't know they shouldn't upset a customer that isn't afraid to rant and has quite the public forum to do so.

[peacelovemickey]

Sending prayers, good thoughts and pixie dust your way! I am glad you have found the right hands in which to place your precious Max. Please update when you can.

[froggy5657]

Awww... I am sure everything eill be fine, I am sending Pixie Dust your guys' way

[schoen]

Uggg. That is just awful. There is nothing worse than a sick pet, because they can't tell you what is wrong, we HAVE to rely on the vets. I hope his surgery goes well, and that Max is back to his normal, healthy self soon!

[denise]

Pete,

I am glad that you were able to find a vet that know what they are doing. Max, the dog, is in good hands now and his teeth will be taken care of. He will smile again!

The same thing happened to my dalmatian years back. More then once we took Niki to this idiot and got wrong answers. The "stupid" vet told me that my dog was chewing on his paws and legs because he was bored or that it was self mutilation. Well it wasn't. Got a different, younger vet, right out of school who said, "Oh, I know what this is" at first glance. Dalmatian bronzing syndrome! Got some meds and he was better!

Don't know what kind of dog Max is but one thing that happened to our Dalmatian was that his stomach turned. The gases could not escape and he began to blow up. He too was foaming at the mouth. We got him to ER just in time. (they said a couple of minutes later he would have died) They stuck something in thru his ribs to let out the gas and then pumped his stomach. His stomach had to be stapled to his ribs to prevent it from happening again. Seems large chested big dogs get this. Just a warning...if this happens time is important...

Please hug Max from me and give him a kiss on his wet nose.
Hold him tight, good friends like that are hard to find...
I will be thinking of you and Max....:wizard:

[bluecruiser]

Pete, you are not overreacting at all! It is inexcusable that the Underhill Animal Hospital missed Max's teeth problems. And the way they mis-handled Figaro when he was boarded is horrible!

It sounds like Max is in much better hands now with the new vet.

[Disneybridein2k3]

Pete - sending good thoughts your way for Max. As for feeling guilty, you didn't know. You did exactly what any one of us would've done - I would have even done the same thing with my kids. If they are sick, you take them in but when they seem to be feeling better, then it doesn't seem like there is a need. Aside from all of that, it is perfectly normal to feel like your pets are your kids. Heck, sometimes I like my cat better than my teenager. At least the cat doesn't talk back. I'm just glad you came here to vent instead of in person at that terrible Underhill Animal Hospital.

[mainegal]

Oh, Pete! I am so sorry that Max has had these problems and you have had such trouble in finding answers. I hope he is in good hands now and will get the help he needs.

Hugs to Max and best wishes for better and continued good health!

[Disney Khi]

I'm so sorry this has happened to poor Max. Plase don't feel guilty; you did the best you could. We have to trust specialists (that's why they're specialists) and you had no way of knowing. I'll be thinking of you guys and will say a special prayer for you two.

[Joshua_me]

Thank GOD Max was finally diagnosed correctly !!! :goodvibes

Many prayers are going out his way.

I, too, know what it's like to deal with a vet's misdiagnosis.

I lost my beloved cat Simba a couple of years ago. I was told he was diabetic, and I learned how to give him his insulin shots each morning.

Long story short, he wasn't diabetic at all, (it was a thyroid condition) and the shots I was giving him actually contributed to his death.

Even though I was acting on the Dr.'s orders, I will never forgive myself for what I did.

Everyone ! If you consider your pet a best friend of yours, PLEASE always get a second opinion when a serious medical condition arises.

Two years later, and I still can't even type about it without crying.

[UrsulasShadow]

I've worked in several veterinary hospitals and have seen some pretty horrible things out there. I have also seen some pretty wonderful care being given. I'm glad you were able to discover the flaws in your previous caregivers before some real harm was done.

Give Max a hug for me.

[saradela]

Thank God Max has you as Dad!!!

Sara :goodvibes

[Justin Jett]

Hi Pete,

I had a similar experience with a vet 14 years ago. You did everything right! Best wishes for you and Max. :thumbsup2:)

[WDWtraveler27]

Note to self: when living in orlando do not take pets to underhill animal hospital. Underhill animal hospital. Underhill animal hospital. D o not. Do not. Do not. Okay its in my brain now! Hope everything gets better!

[sunshine girl]

Pets are family. Yikes, what a horrible situation, and a horrible vet. Hopefully venting it out on the boards offered you some relief! You sound like a devoted and caring pet owner and Max is lucky to have you. I hope he's OK and best wishes for a speedy recovery!!

[Tonya2426]

I'll be keeping Max (and you) in my prayers for a successful surgery and speedy recovery. :goodvibes

I was just telling my dog (Brody Baby) this morning, as we snuggled in bed listening to the thunder storm, that he is my favorite part of my life. He brings me joy, makes me laugh and smile, and sometimes he is my only reason to get out of bed on a bad day. So, I completely understand how you feel about Max. :hug:

[WebmasterPete]

One thing I forgot to put in the original post that might explain why I'm so upset is that because the issue has gone unchecked for so long, there might be permanent nerve damage - meaning that he'll have this 'drooling' problem for the rest of his life. That's why I'm so mad at the vet - and at myself.

Pete

[safetymom]

Pete, that is terrible about Underhill Animal hospital!!!! Max is such a sweet dog. I will pray there is no permanent damage. Take care of yourself too!!!

[Becx N Gav]

Oh Pete I'm so sorry for you and Max :hug: You put your trust into these 'professionals' and expect them to care about their jobs - obviously some don't. You did what you could and it's not your fault they missed it. At least you have now got an answer and hopefully the surgery will help.
Will be thinking of you both and hope Max is back to his lively self after the op :hug: Let us know how things go.

[Launchpad11B]

Infuriating! I'd like to bash out that vets teeth and give HIM permanent nerve damage! Jerk! :mad:

[Mouse Skywalker]

I hope Max gets better soon Pete. I can't believe what horrible care he received at your previous vet. That's unacceptable!

Try not to beat yourself up over it Pete. You were trusting people who were supposed to be professionals. I hope Max recovers fully, and doesn't have permanent nerve damage.

[alebisi]

I totally get your point Pete, I have a 3 years old dog and he is already part of my family, my mom, my dad and I consider him, not just a dog. I wouldn't like to imagine if anything happen to him. I get your frustration, what they did to you and Max at the Underhill Animal hospital in Orlando is outrageous, as vets they MUST check out everything and be sure they did. I really hope everything goes well, please don't feel guilty it wasn't your fault this things happens, it was the job of the VET not yours to understand what Max was going through, sometimes is hard to know if our dog or cat has something that bothers him/her. Please keep us update, and I'm sure that in this community you'll get all positive and good vibes so you can get this through.

* If you search in google "Underhill Animal Hospital" you'll find at page 2 a link to this post, I hope this prevent people of going to that place.:mad:

[Kimberle]

I have 2 cats and a child. My cats are just as important as my kid. Pets love *you* unconditionally. They don't care how you look, how much money you have, how fancy your home is. They just want love (and a little food and water).

Many prayers for Figaro. :grouphug:

[Yvet]

Pete, don't blame yourself for something you didn't do wrong!!!!
It's their fault not yours!!!
You did everything you could do.

I've heard you complaining about this clinic for over a year now and you need to stay away from them.
It used to be a good clinic but it's not good anymore......

Give Max a big huge and yourself also.:hug::grouphug:
I hope that everything is going to be okay and that there will not be any pemanent damage.

Please keep us informed!!

[tammydel]

Pete,

Right there with you. You took someone you love for medical care and they let you down. Good for you for knowing something was wrong and taking Max somewhere else.

I could tell you our dog story - paid $$,$$$ for treatment for a brain tumer - worth every penny, still have our dog.

But here is a joke I read to cheer you up:

To find out who is really loyal and loves you unconditionally,
lock your pet and your significant other in the trunk for 3 hours,
when you let them out - see who is happy to see you!

I told this to my husband - he said "I'd never put Rugby (our dog) in the trunk for three hours, that's dangerous."

Hmmm......
big hugs and kisses to Max, I'm sure HE is always glad to see you....

[DISNUT21]

Pete, I agree with you fully... Vet's have a huge job much more different than regular Doctors. They have to actually diagnose and treat these animals that can't speak to them, or let them know how they are feeling. This is done purely from the Vet having to touch the pet, and in the case of Underhill Animal Hospital they obviously do not know what they are doing, and they should be reprimanded. Infact, you should report them to the AAHA, it's the accrediting body for Animal Hospitals. This is a sad, sad story Pete, but Max will be better in no time. I will be sure to throw some Pixie Dust your way in the mean time.

[corky441]

Pete,

I am so sorry to hear about Max's dental issues.

I am also infuriated to hear that the UNDERHILL ANIMAL HOSPITAL has what appears to be a staff of incompetents.

My thoughts are with poor Max and you as he goes through his surgery and recovery. paw:paw:paw:

As a "parent" to 2 dogs and 2 cats ( 1 is diabetic ) I know how much our
fur-children mean to us and what they bring to our lives.

:hug:

[wdwfreeksince88]

Pete,

We hope everything works out. We will be thinking of you and Max.

[njsmama]

I'm glad you took Max to someone else! I know how special and loved our furbabies are! Best wishes for Max to have a complication free surgery and a speedy recovery!
I think the name of the clinic says it all...Underhill Animal Hospital. They'll put your animals "under a hill"...as in 6 feet under. Thanks for getting the word out to other pet owners!

[IWISHFORDISNEY]

Pete that is just terrible. ((HUGS)) to you and Max. I had issues in the past too. My poor pup has epilepsy and we went through 3 vets. 2 not so good and the other I loved but moved. You just reminded me to go find a vet now before I have a problem down here. I hope Max continues to improve. Keep us updated.

[mantaz]

Pete, I agree with you fully... Vet's have a huge job much more different than regular Doctors. They have to actually diagnose and treat these animals that can't speak to them, or let them know how they are feeling. This is done purely from the Vet having to touch the pet, and in the case of Underhill Animal Hospital they obviously do not know what they are doing, and they should be reprimanded. Infact, you should report them to the AAHA, it's the accrediting body for Animal Hospitals. This is a sad, sad story Pete, but Max will be better in no time. I will be sure to throw some Pixie Dust your way in the mean time.

I agree that they should be reported. The AAHA needs to know what is going on. If it happened a pediatrician's office it would be on the news. Pets are children too. They are just furry. They have no voice to protest with so we must do it for them!

I hope Max gets well soon. He is in our thoughts.

[starwood]

Can vets be sued for malpractice? You should at least get your medical fees returned since they had no clue as to what the problem was.

[slapwhitey]

Take care Pete, hope everything goes fantastic for Max.

[lttlmc3]

I completely understand why you would be so frustrated! Poor Max! It's hard knowing that your dog was in pain and you didn't know. I'm sorry that happened and I'm sorry that your vet was awful. I know how important pets are. I hope Max is better soon.

[dgthree]

Your vent is totally understandable. And both you and Max will be in my thoughts.

It's never easy when our furkids are under the weather, is it?

[mikelan6]

Sounds to me like Underhill Animal Hospital is just in it for the money. That's how I feel when I take Kitty to the vet. They're always trying to sell me something.

I hope Max The Dog gets better soon.

[aGoofyMom]

more pixie dust for Max.
My cat has had serioius dental issues - 2 surgeries which have left her with very few teeth. (hairball/vomitting issues rotted her teeth) She has come through ok and still eats kibble - I have no idea how!
It sound like Max will get the care he needs now.

:grouphug:

[PeterPan09]

Please do keep us posted on Max, and let us know how your experience is with your new vet.

One of my cats had a similar situation and the only way I knew something was wrong was that her tongue was sticking out all the time! She is a bit of a diva and I thought she was just being sassy-but when I took her to the vet he found the tooth abcess. She had 2 teeth removed, and she does have a bit of a drool issue sometimes still-but otherwise everything went fine.

I'll be keeping you, Walter and especially Max in my thoughts and prayers.

[klam_chowder]

Pete, I know the special connection one has with their dog so your rant is completely justified. :goodvibes

Thx a mint for spreading the word and sparing others from their incompetency. :thumbsup2

pixiedust: Best wishes for Max's speedy and full recovery - I love hearing him on the show :grouphug:

cheers,
:flower3:

[crazydisneyman]

Pete, your bolding of the name should get it picked up by the bots. Good job!

Sorry about all the troubles you are having.

I hope everything works out for you and Max.

[kafitty]

:headache: as someone who is experiencing surgical troubles with her own dog lately, i can relate. AND, there was a post on the Community Board about someone who had her dog boarded, and it came back with no teeth!! (there's more to the story, but, still!) :mad: :mad:

best wishes to you both. Max is a part Chow, right? So is my baby...they're just wonderful dogs, aren't they? :lovestruc

[Halloweenqueen]

Poor Max! I'm so happy that he is getting the help he needs. Don't beat yourself up, Pete. Everyday we entrust our loved ones to people on faith...bus drivers, teachers, doctors, etc. Unfortunately there are morons out there like the animal hospital staff.

Speedy recovery, Max! :love:

[remark44]

So just out of curiosity I did a google search for Underhill animal hospital and this thread was in the middle of page 2. Maybe if we keep posting the name it will climb higher to the top of the list.

Pete - I hope Max feel better soon. We know you love him like your baby.

[calypso*a*go-go]

Best of luck to Max!!!

[elemusing]

HUGS! I know how you feel - we have also run into an incompetent vet and almost lost our baby to his care. Hang in there.

[CoachBagFanatic]

Now I am trying to type through the tears. I am sending loads and I mean loads of pixiedust: pixiedust: pixiedust: for Max.

This is a horrible horrible thing to have to go through. As others have said this so called animal hospital/clinic should be reported. If they did their job properly 6 months ago, Max would not be going through this. I am sick to my stomach that these S.O.B.'s are still in business. I spit on them all the way from NJ.

Our thoughts and prayers are with you all.:grouphug:

[tlcoke]

Pete,

:grouphug:

Our pets are members of the family, sorry for the pain this is causing you over their misdiagnosis. PD wishes for Max to have a successful surgery with no lasting effects.

[AprilAuroraLily]

This is so infuriating!

I'm a vet tech and have worked with several doctors. It's just scary that there's no way to tell the difference between a doctor that graduated top of their class from a doctor who squeaked through. :scared1: Thanks for posting about Underhill Animal Hospital so other people have the information.

Sending well wishes Max's way!!:grouphug:

[Splat25]

Underhill Animal Hospital sounds horrible, I'm so glad you went somewhere else for competent treatment. We are sending you some frozen Alaskan Pixie dust and I hope Max is feeling better soon :thumbsup2

[disneyholic family]

please don't blame yourself Pete - it is not your fault..
as you yourself said, what do you know, you're not a vet..
you're a professional in your field who does everything above and beyond what anyone would ever expect....so of course, you expected professionals in the field of veternary medicine to do the same in their area of expertise...

how upsetting and infuriating when the people we entrust our most beloved friends to are people who don't deserve that trust...

it happened to us many years ago, with our dog at that time....after the terrible experience, which i wont' detail here, we found another vet who has turned out to be a god send for all of our dogs (including the one who had to experience the terrible vet...she went on to live many many many good years with no permanent damage from the idiot criminal so-called 'vet')....
i hope that the same is true for Max...

[BriarRosie]

Poor Max! I'm sending good healing thoughts his way.

[chickie]

Pete, I'm glad you found someone you trust now. And, yes, sometimes I wish I would listen to my instincts better, too.
I just wanted to let you know that our pup, Bailey, had a fractured tooth removed not too long ago, and everything went very well. We were worried a little, but she was fine right after the surgery. Our vet found it during a normal checkup; she wasn't having any symptoms at all. The doctor even showed me that it was basically broken in two and I could see it moving around. Yuck!
Anyway, my thoughts are with Max, and I hope he's better very soon!:hug:

[SFBayDon]

I realize this may seem like a hysterical over-reaction, but this is my dog and to me, he's like my child. He's been at my side every minute for the last 8 years and I don't mind admitting that there were more than a few times in that 8 years where his presence made all the difference in the world.

Pete,
Wishing you and Max all the best the next few days. Although I do not have a pet or a child I can imagine how Max has been able to provide unconditional love to you over the past years and now you are returning it once again to him. Hopefully the new vet will be able to help resolve the issues and may with all the good vibes form the DIS community help avoid any permanent nerve damage.
Wishing you and Max all the best
Don

[dalt01]

Can vets be sued for malpractice? You should at least get your medical fees returned since they had no clue as to what the problem was. in most states as far as the law is concerned pets are treated as property and any compensation for the loss of a pet can only be up to the actual cash value of said pet. however, and again these things change from state to state. when misdiagnosed you can sometimes sue for BOTH the cost of the wrong and the right treatment. best of luck to Max. he will be much better, that abcess had to be very painful...........and they have no way to tell you that it hurts.

[warrenite]

Pete, this is not your fault. You trusted the so called professionals at the UNDERHILL ANIMAL HOSPITAL.

Human nature is to trust the prople wearing the "white coats"; hope Max is feeling better soon, hope to hear him bugging you on the podcast.

Take care of yourself Pete; then you all can take care of Max.

[chirurgeon]

Pete, you are in no way to blame for this. It is the incompetent "professionals" who did not treat Max properly. Lots of hugs and pixie dust to Max and you and Walter. I know what its like when your furbaby is hurting.


Kim

[Cyrano]

Pete hope Max enjoys your tender care :hug:

My feeling about poor animal health and wellfare care would earn me an infraction if I relayed it here :headache:

[wishspirit]

That is terrible!! Poor Max! Send him all our love!

I hope the people who run Underhill animal hospital, Orlando, Florida get their comeuppance!

I know someone who started off at vet school, but just couldn't handle the bad practice of the people who she was doing internships with, they just kept pushing expensive products rather than looking after animals. This kind of thing happens all over!

I hope Max feels better soon, and you too Pete! I would be spitting fire!

[solar]

First, I'd like to ask everyone to send some good thoughts our way. Found out today that Max (my dog) is going to need surgery. I also need to apologize for the length of this post - I need to SERIOUSLY VENT my frustration and anger right now.

I'd also like to tell you about what's transpired up to this point in hopes that this post will get picked up by the search engines and anyone looking for information on Underhill Animal Hospital in Orlando can be sufficiently warned to avoid this place at all costs.

I've been taking Max to this particular vet for 6 years now. In the beginning, it was a great place. The doctors were thorough, the staff friendly and competent. I was very happy with them and felt confident that Max was getting the best possible care. Fortunately, Max has been very healthy and my interaction with the vet was limited to check-ups and routine vaccinations.

The first indication I had that there might be an issue with this place came 3 years ago when I had to board my cat Figaro at their facility. John and I both hate to board Figaro anywhere as he has medical issues that require unique care (he's diabetic and also has a thyroid disorder that is extremely rare in cats - so rare, the medication for it is actually for dogs - they don't even make it for cats). But, in this particular instance John was away on vacation and couldn't take him, and I had to travel as well for business so I boarded him there for 4 days.

When I dropped Figaro off, I went to incredible lengths to explain exactly how Figaro had to be cared for. This is a medical facility so they were allegedly qualified to make sure he got his meds exactly as prescribed. I wrote detailed instructions and even spoke directly to the staff that would be caring for him. I called twice a day for the four days I was gone to insure everything was going well, and I was told he was doing fine. Well, when I got him back he was anything but fine. He was lethargic, his fur was dull and matted and his cat carrier reeked of urine. It was clear that they never took him out of his carrier and allowed him to go to the bathroom in it (I had to throw the carrier out, that's how bad it smelled). It took more than a week to get Figaro back to normal. This should have been enough to keep me from ever going back there, but I really liked the medical staff and told myself that while I would never board any of my pets there again, I could trust the medical team as I'd always had a good experience.

Last year Max started to develop an usual 'tick' where he would start biting at the air for no apparent reason. They call this 'fly biting'. It's usually an indication of a dental problem, and in some cases a neurological issue. I brought Max over to Underhill Animal Hospital (there's that keyword again) to have him checked out. The doctor who saw him (there's three or four there) gave him a cursory evaluation, checked his teeth and gums (said they were fine) and decided to take blood work. They told me they would call me in two days with the results of the test. After four days I had not heard from them and started calling to find out the results. It took four phone calls before another doctor (one who had not examined him) called me back. I asked him about the results of the test and he advised me that they were having problems locating his chart (a VERY common problem at this particular clinic). He asked me to explain to him what the issue was, and I did. Without looking at his chart, without examining Max at all, without seeing the results of his blood work, this rocket scientist concluded that Max needed to be put on Prozac. Yes - PROZAC - like the anti depressant.

This was not okay with me and I told the "doctor" of my concerns. I never filled the prescription as I was not going to allow such drastic measures without clearly knowing what was causing the issue. Shortly after this (about a week or so) Max stopped 'fly biting', and I chalked it up to an odd occurrence. I told myself that it was time to find a new vet, but I didn't - and that was definitely my fault, but again, Max was always healthy, the 'fly biting' issue seemed to have passed and he wasn't due for his yearly shots until March, so I figured I had time.

Fast forward to this past Tuesday. Everyone arrived to record the show and Teresa says to me "something's wrong with Max, he's drooling". Now I know some dogs drool - but in 8 years Max never has. I checked Max's mouth to see if there was anything obviously wrong, and to my untrained eye his teeth looked okay. Then again, I'm not a vet or a dentist so what the hell do I know. It was unusual enough for me to call the vet and ask the Dr to see him immediately. I was given an appointment for 6pm Tuesday night.

I bring him in and meet with Dr. Praether at Underhill Animal Hospital. Instantly I sensed that there was someplace else that Dr. Praether wanted to be. Putting aside the fact that Dr. Praether is about 11 years old, he was cold, disinterested and demonstrated a bedside manner that I imagine could be compared to Dr. Mengele (http://en.wikipedia.org/wiki/Josef_Mengele). He had absolutely no compassion or concern for my dog as he opened Max's mouth like he was getting ready to split a clam shell , gives what could generously be called a cursory examination of his teeth and gums and declares that everything looks fine and I should wait a few days and call him if the problem doesn't go away. He did not examine Max in any other capacity - didn't take any blood work, didn't take his temperature - nothing. At this point, I decided if the problem didn't go away I was not bringing Max back there again.

Sure enough, the problem only got worse so I called East Orlando Animal Hospital earlier today and they agreed to see Max immediately. I knew something was wrong and I knew whatever it was the imbeciles at UNDERHILL ANIMAL HOSPITAL would never find it.

FIVE MINUTES into Max's exam the Dr discovers a serious issue with two of his teeth. One is fractured, another has a bleeding abscess. The Dr. also advised me that this was not 'new' - that the fractured tooth looked to him as though it had been that way for some time. To me, that means this was likely the issue with the 'fly biting' 6 months earlier. The incompetent derelicts at Underill Animal Hospital examined this dog TWICE and missed this both times - another vet finds the problem in 5 minutes (and I'm being literal, it was 5 MINUTES of examination).

So as long as his blood work comes back okay, first thing Monday Max goes in for surgery. I trust this Dr. to take very good care of him, but I'll worry nonetheless. I just want to make sure that I get this story out there in hopes that anyone else looking for info on Underhill Animal Hospital might find this post and be forewarned.

I realize this may seem like a hysterical over-reaction, but this is my dog and to me, he's like my child. He's been at my side every minute for the last 8 years and I don't mind admitting that there were more than a few times in that 8 years where his presence made all the difference in the world. Unconditional love is hard to find in any measure and regardless of what form it comes in, you cherish it and protect it with everything you have. Yes, I feel very guilty right now - I feel guilty that I didn't trust my instincts about this awful place and the awful people working there. People that pretend to provide care but, in my opinion, seem far more interested in turning a quick buck without regard for the quality of care they provide. I can only hope that Underhill Animal Hospital either gets it act together quickly or goes out of business. Lord only knows how many other 'mistakes' they've made, and what the consequences of their dereliction have been.

Now I think I'll go give Max a big hug and cook him up something special (and easy to chew) :)

Thanks for letting me vent.

I'm so sorry to hear of your bad experience - and am glad you've found a place you feel confident in. I wish Max all the best - I have 3 dogs and 1 cat. I know how important they are to me...wonderful family members (hugs)

[jimmiej]

Sorry to hear about these problems with Max. Hope everything works out well. Keep us informed.

[CMG1]

Hi Pete,

I'm so sorry to hear about this horrible experiece. I encourage you to also post your experiece of this place on yelp.com! I always go there to see what others think of anything before i try something out. I just looked and sure enough Underhill Hospital is on there, with a 4 out of 5 star rating! :mad: Again please post your exprience you might just save other folks a whole lot of heartache and money!

Keeping Max in my prayers! Please keep us posted on how he is doing.

Thanks!
Mandy

[HillPete]

Pete, I'm sending you and Max (and Figaro - so he doesn't feel left out (oh, I guess I should include Walter, too)) lots of hugs and pixie dust. We have children both furry and human and I feel just as bad when the furry ones are sick as I do when the human ones are under the weather. Fur babies are family, too!

Hang in there and be sure to post this stuff on yelp or epinions or wherever you can find!

:hug: Hillary

[OKW Lover]

pixiedust: and :grouphug: for you and Max

[3guysandagal]

So sorry to hear about Max and the incompetence of the UNDERHILL ANIMAL HOSPITAL staff.

Pixie dust coming your way!

pixiedust:GET WELL SOON MAX!!pixiedust:

[auroralark]

Poor Max! I hope he gets well soon! Sending good thoughts his way. :wizard:

[Mish19]

I'm so sorry you are going through this Pete. Those "vets" :mad: at Underhill should be ashamed of themselves. It sounds like you found a good place to go to in East Orlando. I know how you feel about the unconditional love of a pet and it's absolutely true.

My thoughts and prayers are with you and I know Max will do just fine on Monday.

[karen l]

Hope Max makes a complete recovery. During all this turmoil & worry, it's very thoughtful of you to think about warning others to stay away from Underhill Animal Hospital. Best wished for you & Max. :grouphug:

[*NikkiBell*]

Pete,

I am so, so, so sorry to hear this news about the uncompassionate and incompetent staff at Underhill Animal Hospital in Florida. Please let us know how things are going.

Nikki

[DVCJones]

So sorry to hear of Max's prolonged suffering. I'm sending lots of PD your way for a smooth surgery and recovery.:hug:

[Joshua_me]

I'm sure there are plenty of vet's in the Orlando area that are far more competent than those at UNDERHILL ANIMAL HOSPITAL.

[Applemomma]

Unfortunatly, like any other profession, there are people who get into the business who would perhaps be well served in some other form of business. Sounds like this vet at UNDERHILL ANIMAL HOSPITAL was one of those people. Sounds like he had the "it's just a dog, so what" kind of attitude and didn't bother to look farther then he "wanted"...not "needed" too.

Big hugs to you and Max .... everything will be fine. :hug:

[NC Belle]

:grouphug: So sorry to hear about Max's health.


Our dog, Jessie, was diagnosed with a closed fractured tooth last year during her every 6-month comphrehesive check-up after spending a week in the kennel. The vet staff and the kennel staff were not to be blamed---her tooth frature was most likely resulted from chewing on too hard of a toy and too much hard treats. We are lucky that the staff at both places keep great records and notes. Our favorite kennel have it on record what we approved for treats and toys.

:wizard: Sending y'all a heaping serving of PD

[DaParkers]

I just googled UNDERHILL ANIMAL HOSPITAL and came across this post on the 2nd page of results. I sure won't be taking Coffee, Flirt, or Truffles there if we bring them to Orlando with us.

[Justin Jett]

I read online that the Orlando Police and Orange County Sherriff Departments take their dogs to the UNDERHILL ANIMAL HOSPITAL?????:confused3:confused3:confused3:confus ed3:confused3:confused3:confused3:confused3

True or Not True????:confused3

[SamIAm21]

Pete, I've been following your posts on FB and read your YELP review. I'm really glad I popped over here to read your post as well. The love you have for Max is very evident in your post here. You're right, furbabies make all the difference in the world. I will be sending lots of puppy prayers and pixie dust that Max has a succesful recovery from his surgery.

[WebmasterAlex]

I just googled Underhill Animal Hospital and got a hit on the bottom of page 1!

[RachelsMommie]

Pete, I'm so sorry! I know you must feel angry and horrible that Max has suffered the past 6 months because the veterinary care you trusted to care for him failed. I wonder if there is any recourse you can take against them for neglecting to find an obvious problem with him...probably not.

At least Max's problem will be taken care of soon. Best wishes to you and Max and I hope he has a speedy recovery!

[bigmoonmullen]

Pete:
We pray that the surgery goes well and Max gets better quickly.

Our three parrots are our children... Casper, our Umbrella Cockatoo, is sitting on my shoulder as I type this. She is just sitting there preening herself.

They become part of you and I hope we become a part of them.
When you take any family member, humans or pets, to the Doctor you expect them to be competent and caring and to give a darn. Sounds like you found a good Doctor now… so once again we pray all goes well for Max.

When time permits next week please let us know how it goes.

Louise & Mark

[leamom2princesses]

Pete,

Our pets are family members as well. I'm glad you got a second opinion and truly hope that Max is on the mend and feeling better very soon. We will most definitely pray for you and Max. Our Hannah had oral surgery several years ago (due to a fractured tooth and abcess) and made it through with no issues. I'm sure Max will be fine after the surgery as well. :hug:

[WebmasterPete]

Just wanted to update everyone - Max's blood work came back fine so he's scheduled for surgery on Monday morning at 7am. I'll keep everyone posted on his progress.

Thanks for all your good thoughts and words of support!!!

Pete

[mommyceratops]

Pete and Max I am sending you hugs and prayers.

How scary for you, Pete, dogs are like your children and love you unconditionally.

((hugs))

[Applemomma]

Thanks for the update Pete ....that's good news. I'll keep you guys in my prayers.

[wdwscout]

Thanks for the update Pete.
I'm sending "good old NJ Pixie Dust" :wizard: your way... and I'll be thinking of Max and his care team (and you as well) on Monday morning. I am sure all will go well now that he is in good, caring hands. :goodvibes:goodvibes
Give Max a hug from all of us! :grouphug:

[Lucky Bug]

Oh that poor baby! I would be beyond mad and my vent would be on the DIS and every other Disney message board too. No one's furbaby deserves to suffer like those idiots have allowed him to suffer.

I hope things go well for him tomorrow. :goodvibes

[WLfan]

I'm so sorry you had that terrible experience. Don't blame yourself. This new animal hospital sounds like they have it together. You did the right thing bringing him there. I'll be thinking of you and Max and hope he is feeling better.

[*NikkiBell*]

I'm glad to hear that the bloodwork came back okay. Here's hoping that things go well!

[mom2knk]

Hugs and prayers coming your way! :grouphug:

I hope everything goes very smoothly for Max tomorrow.

[kaligal]

I often think this about caregivers for humans and it's no different for pets...When you get to the point where you can no longer even fake patience, understanding and care, go find another line of work.

Shame on Underhill Animal Hospital.

[bigmoonmullen]

Pete:

Pray all goes well for Max this morning and that he gets to come home today with his tail wagging.

Mark

[corky441]

Thanks for the update Pete -

My thoughts are with Max right now - hope his surgery is successful and that he has a speedy recovery paw::dogdance:

[CoachBagFanatic]

Sending many prayers for Max this morning. Hope his surgery is successful and he is up and running around in no time.:grouphug:

[RachelsMommie]

Pete, how's Max doing today? Please post an update as soon as you know something!

[Sugardimples]

I'm really hoping that everything is going OK. Please update us when you get a chance. Thanks, Pete!

[PrincessPaczki]

Pete, I hope all is well with Max. Thinking of you both and sending prayers your way.:grouphug:

[Beckypooh1972]

Sorry to hear about your experience, Pete. Unfortunately, there are many vets who don't "get" that pets are somebody's "babies"! Glad you had your say!

[teskak]

The incompetence of Underhill Animal Hospital is now on Page 1 of Google

[PeterPan09]

The incompetence of Underhill Animal Hospital is now on Page 1 of Google

The power of the DIS strikes again. If the DIS loves you, it's wonderful-but if you treat us badly you will pay dearly......

[Phoenixblue]

Underhill Animal Hospital BAH! :mad:

We had issues with vets before also. We had three ferrets at the time (nearly 8 years ago now, and still missing our fuzzys) Thought we had a good vet, then she got a partner. The partner was not a good vet to us. And even when we expressly asked for our usual vet, we got the partner. So we left.
We asked around and went to a vet that was highly recommended. But that vet was not good either - he and his vet tech apparently were not good with anything but dogs and cats - they dropped one of our fuzzys when she squeaked from a vaccination shot. She was ok thankfully, but we "ran" from that place.
We finally found a vet that is WONDERFUL! She not only wasn't afraid of ferrets, she cuddled with them and was very knowledgeable. I am so glad we found her. We now have 2 Siberian kitties. And we will always take our pets to this vet. :love:

[katscradle]

Pete I am glad Max came through the surgery good. I am hoping he's recovery is a full recovery with no permanent nerve damage.
As for Underhill I am hoping there is something that can be done about this.
This is pure incompetence!

[WebmasterPete]

Max is doing well. The left side of his face is a bit swollen, but other than that he's acting as if nothing happened. While that's good news, I have to try and keep him calm and resting, and he simply doesn't want to. The Dr. said the pain meds would make him sleepy - they're not :)

The Dr is pretty sure there is some nerve / neurological damage on the right side, but he wants to see if it improves as the inflammation goes down. If not, we'll need to do a CT scan in the next couple of weeks.

Pete

[sshaw10060]

Max is doing well. The left side of his face is a bit swollen, but other than that he's acting as if nothing happened. While that's good news, I have to try and keep him calm and resting, and he simply doesn't want to. The Dr. said the pain meds would make him sleepy - they're not :)

The Dr is pretty sure there is some nerve / neurological damage on the right side, but he wants to see if it improves as the inflammation goes down. If not, we'll need to do a CT scan in the next couple of weeks.

Pete

Great to hear he is doing so well. Animals ability to recover from major procedures never ceases to amaze me.

[Clutch]

I'm sorry about your dog. However, I've been going to Underhill Animal Hospital for almost ten years with not a single complaint except for the fact it's kind of expensive and their service can be slow when you're just picking up medications.

They saved one of my beloved cats from the throes of death and he has recovered well under their continued care. For that I'll be grateful.

They do take care of Orlando's police dogs.

I have no reason to doubt your story and I've never dealt with the vet mentioned, I usually see Dr. Wolf, Cole, or Barnette and they've always been very helpful.

[cm8]

I'm sorry to hear about Max (the dog) and wish him nothing but the best. Apparently the folks at Underhill Animal Hospital don't know they shouldn't upset a customer that isn't afraid to rant and has quite the public forum to do so.

:thumbsup2

[Derby4me]

Does anyone else find it odd that someone's first post is on a thread that ended 10 months ago?

With so many threads on the Disboards, you really would have had to search for this thread. Hmmm...

[3guysandagal]

Does anyone else find it odd that someone's first post is on a thread that ended 10 months ago?

With so many threads on the Disboards, you really would have had to search for this thread. Hmmm...


Not hard to believe, a simple google search for Underhill A H puts this thread right at the top.
Hope Max is doing well Pete!

[Clutch]

.

[Derby4me]

Not hard to believe, a simple google search for Underhill A H puts this thread right at the top.
Hope Max is doing well Pete!

Ok, I stand corrected! Sorry.

[dansyr2514]

I will keep Max in my prayers...poor thing! I'm glad he will soon be feeling better. I can't stand to see an animal not being cared for properly and I hope this vet gets put out of business. I totally understand how you feel about Max. Our pets Eva and Bella are like kids to us. I'll be honest.....I like animals more than most people I meet and in most cases they are smarter than most people I meet also...( dis'ers excluded). Good luck with everything!