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View Full Version : The DCL Website drives me crazy!


whamma
01-06-2010, 06:12 PM
Is it just me or does the DCL website ALWAYS freeze-up, not finish what it's supposed to be doing or just give general error messages? So frustrating. Currently my "reservation is not available" and I'm supposed to "try back in 20 minutes"! Grrrr.:mad:

sayhello
01-06-2010, 06:30 PM
Is it just me or does the DCL website ALWAYS freeze-up, not finish what it's supposed to be doing or just give general error messages? So frustrating. Currently my "reservation is not available" and I'm supposed to "try back in 20 minutes"! Grrrr.:mad:It's not just you. :confused3

Sayhello

OurDogCisco
01-06-2010, 06:32 PM
It has been acting funny all week. I think, they are trying to load the Baltic tour information...

OKraysLoveDisney
01-06-2010, 08:28 PM
Whew...I thought maybe I was the only one having issues trying to get things booked on the DCL site!

Beachbumpirates
01-06-2010, 08:36 PM
I have been looking for a different cabin on our 10/30 cruise and found it tonight! Problem is the same for me - after contacting my TA to have her change it we are getting the 20 minute issue. Fingers crossed it is still there. Glad to know I am not alone!

trwprid
01-06-2010, 08:50 PM
I was having that "try again in 20 minutes" issue yesterday when I was trying to book an excursion. I've since changed my mind about the excursion, so maybe that was a good thing. :cool1:

luvdisney24
01-06-2010, 09:02 PM
Having the same issue here. Very frustrating! I'm calling DCL but sometimes they can't open the reservation for a certain period of time after it was open online. GRRRR!

MultiSync
01-06-2010, 09:11 PM
For all the things that Disney does so well, their web site is really bad.

I have problems all the time!

breakingd_awn
01-06-2010, 09:35 PM
Yeah the DCL site is horrible!! I had the same 20min thing happen to me and 1 hour later it finally recognized that 20 minutes had passed.:mad: and this was after I had logged on at 11:30pm so I'd be ready for my 75day mark to book palo/excursions ....12:01am the site still said 76days till your cruise!!It was maddening to say the least. Nedless to say at 3am and 1/2 bottle of Merlot later I finally got everything booked. I was very tired the next day:(

whamma
01-06-2010, 10:05 PM
Four hours later. The website can "find" my reservation but won't let me do anything with it! Error messages abound--and yet I keep trying. Which got me thinking about the old "definition of insanity" that I've heard--"doing the same thing over and over expecting different results". I'm actually sick of watching Mickey Mouse snorkle across my screen :surfweb: while I hope that the next screen that comes up doesn't have an error message!!

Maybe I'd better go to bed and try again in the morning...

AND now I'm nervous because I noticed that the Palo ressie I made on Monday isn't showing up in my activities!! It better still be there when I check tomorrow. Double GRRRR!

glnrcker
01-06-2010, 11:13 PM
Ditto for me with a 4 hour try! I finally decided to take a break and come on
this board so I don't pull my hair out! Will try again in the morning.:surfweb:

jilljill
01-06-2010, 11:16 PM
Yeah the DCL site is horrible!! I had the same 20min thing happen to me and 1 hour later it finally recognized that 20 minutes had passed.:mad: and this was after I had logged on at 11:30pm so I'd be ready for my 75day mark to book palo/excursions ....12:01am the site still said 76days till your cruise!!It was maddening to say the least. Nedless to say at 3am and 1/2 bottle of Merlot later I finally got everything booked. I was very tired the next day:(

You can not be logged in to the website before midnight, you have to log on after midnight for the system to recognize you and be able to book at the correct day.

inkkognito
01-06-2010, 11:25 PM
I soooo wish they would bring back the low bandwidth option! If it's gonna time out on me, at least I shouldn't have to watch Mickey swim endlessly before it does.

FLWIDisneyFan
01-07-2010, 01:06 AM
Right now its not even loading information correctly. The summary page on my reservation says I have 25 activities (which I scheduled months ago) and detail page has nothing. DW wants me to call Disney now and confirm we still have our nursery times and Palo reservations but of course they are closed. I'm sure it some glitch or at least I'll find out tomorrow.

PrincessMonkey
01-07-2010, 02:09 AM
The Disneyland Paris one is worse this week. :hug:
I know how it can be frustrating, and I hope it all gets sorted out for you.

PrincessMonkey

whamma
01-07-2010, 05:49 AM
Well, it's morning and there is good news and bad news. The good news is when I first logged on to the DCL website it said I had 4 activities reserved and it DID show my Palo ressie. The bad news is when I tried to change one of my shore excursions the error messages started up and now 3 of my activities don't show up again.

SO I guess I just need to leave it until later. Maybe once the DCL people get in to work they'll get the website back up and running. I hope!!

breakingd_awn
01-07-2010, 07:14 AM
You can not be logged in to the website before midnight, you have to log on after midnight for the system to recognize you and be able to book at the correct day.

I know ...this is one instance when the early bird does NOT get the worm:) After 1 hour I came here for answers and someone told me about their VERY picky system. Who knew:confused3 I must have logged off and on I don't know how many times that night.:headache:

Blue Knight
01-07-2010, 07:28 AM
Wow, it looks like DCL is FINALLY starting to post the excursions on the web for the cruise! :banana: At least they started with Helsinki, so hopefully the rest will follow. Makes it tough to budget for all the "incidentials"......:confused3

sayhello
01-07-2010, 03:15 PM
Wow! The more I read about all these headaches with the DCL site, the gladder I am that I'm doing the ABD add-on for my Med cruise. All my excursions, my dinner at Palo, all taken care of by ABD. One less stress!

Mickey swimming was cute at first. Now it's a major annoyance!

Sayhello

Beezymouse
01-07-2010, 04:12 PM
Mickey swimming was cute at first. Now it's a major annoyance!

Sayhello

That was exactly what I thought when I took a whole day off work to book the Dream. My boss thought I was nuts to take a day to book a holiday! :rotfl:

whamma
01-07-2010, 06:43 PM
Thanks to everyone for listening to me gripe and sharing my pain. All is well tonight. The website worked. I changed what needed changing and everything that was supposed to be there still is. Hope everyone else has success too!:banana:

breakingd_awn
01-07-2010, 09:35 PM
Thanks to everyone for listening to me gripe and sharing my pain. All is well tonight. The website worked. I changed what needed changing and everything that was supposed to be there still is. Hope everyone else has success too!:banana:

I'm glad everything worked out for you :)