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View Full Version : For Pooh sized people thinking about the spa.....


ppony
01-05-2010, 09:53 AM
Just giving a heads up for those that are say 2-3X and larger that want to use the spa. The robes they have do NOT close around you entirely. Maybe they could on the top but no way on the bottom. I asked before I even disrobed to put it on if it was big enough and she looked at me like I was the first person to EVER ask that question. I kept my shorts on becuase I was only having a facial but had I not been able to, I would have either had to trapse around flapping in the breeze to get to my spa room or had to change IN my room. Which I actually would have preferred in retrospect because, if they have private changing rooms, my consultant didn't tell me. She just make me change in a room w/ everyone else. Sure, SOME people don't mind but I sure as H-E- double hockey-sticks do!:eek: I didn't care for that little extra added humiliation.

There may have been other ways around the humiliation I went through, (It's hard enough being Pooh sized), but my consultant never made me aware of any of them. And honestly, as a spa, a place to make people feel relaxed and comfortable, they should be hyper-sensitive to that kind of body image issue in the first place. My favorite places have been. IMO anyway.

Raven9 Studios
01-05-2010, 09:58 AM
that is harsh! I can't believe that! I actually was hoping to check out the spa but not really into the whole snobby atmosphere

ppony
01-05-2010, 10:04 AM
I should add, I liked my facial well enough. ( Nothing like a good facial to show you how much you've aged. :laughing: ) BUT, I had to lay flat, and any Pooh sized woman knows what mass sinks back into your neck when you lay flat. :eek::rolleyes1 It stifles your breathing and circulation a bit and is really uncomfortable. She may have been able to elevate my head a little on the bed, I don't know, but I sure as heck wasn't going to ask! It was embarassing enough.

yndygo
01-05-2010, 01:33 PM
Oh my gosh - you'd think they would have larger size robes! :(

I have only ever done the massages in the Spa - which allow for disrobing in the massage room - but I'd be livid under those circumstances! I'm so sorry that it was a less than pampering experience for you.

Spa experiences should *always* be about making the client feel relaxed.

Then again, the Spa isn't Disney owned & operated. But that's no excuse to make you feel uncomfortable.

ppony
01-05-2010, 02:16 PM
I was just taken aback. I had been through a major ringer by that point on our cruise (see my thread about where I was wondering if cruising wans't for us) and I was completely disheveled by the time I got to the spa. When I made my ressie I was in tears so I was hoping it would help. I would have followed a lemming off a cliff at that point, so beyond asking if the robe was big enough (since it's folded when you get it) I didn't have the presense of mind about me to ask to change elsewhere or think of any other options.

I wish it was Disney owned. I'm sure they kep a pretty tight handle on their guests experiences. Our cruise was mid Nov. and I'm still working on my letter or praise for the CMs but I think that is one thing I'll have to add. I just thought of it this morning as I was using my nice generous size robe after a shower and I thought I should give others a heads up. ;)

sayhello
01-05-2010, 02:39 PM
I wish it was Disney owned. I'm sure they kep a pretty tight handle on their guests experiences. Our cruise was mid Nov. and I'm still working on my letter or praise for the CMs but I think that is one thing I'll have to add. I just thought of it this morning as I was using my nice generous size robe after a shower and I thought I should give others a heads up. ;)I don't know that *any* of the spas on any cruiseline is actually owned & run by the cruiseline. I really don't know why. I'm sure there's some reason why it makes sense to all of them to contract it out. It *would* be nice if they were Disney owned, because maybe then they wouldn't be so persistent about hard-selling you products. (I don't know that they do that on DCL, but they have on every other cruise ship I've been on.)

Sayhello

ppony
01-05-2010, 03:13 PM
... maybe then they wouldn't be so persistent about hard-selling you products. (I don't know that they do that on DCL, but they have on every other cruise ship I've been on.)


Yes they do...BIG TIME. Even if you write on your comment card, "No sales pitch please!" Oh well. I like the prouducts I bought anyway. ;) I just wish I hadn't had to deal w/ that there. I'm a pushover and was already pretty emotionally weak.

jilljill
01-05-2010, 08:01 PM
Even the spas at WDW and DL aren't Disney owned.

I went to the spa and got the last robe and it didn't have a tie with it, I had to walk around holding it shut and it just barely shut. Not good in my eye. Sounds like they need more robes that are made for normal people and not sticks.

I was on a cruise with Carnival in 2008 and they had 2 sizes of robes in their spa and they are run by the same same company. That was such a nice spa because in the changing room they had closed off areas with a private shower and changing room for 4 or 5 people to use at the same time. The locker room was about 5 times the size of DCL's and the spa was so much nicer as well.

plutoNme
01-05-2010, 08:24 PM
My Dad had the same problem, went down and they wanted him to change in the dressing room and the robe did not fit. He is a quiet man and didnt say anything and just left, but he sure was ticked. I called and complained and said I was coming later that day and wanted to be able to change in the room. They said that was fine. They must have marked it down, because I never had to mention it when I went. Much nicer, I was having a massage, no reason to go parading around with a robe that does not fit.

atinkerbellmom
01-05-2010, 08:48 PM
Yes, I guess this thread topic has not come up for a while. I have been posting this for years. We were given DCL robes when we renewed our vows and they gave us robes just like the ones in the spa and the ones that are part of the "Romance Package." They are so nicely hanging in our guest closet. I am so top heavy that they would not even half way close around the top of me. When so many posters were talking about how "HUGE" the robes were, I actually took mine out and measured it so that other plus size people would know. Ours sit nice in the closet for guest to use when they are visiting. Just sharing the magic.:goodvibes

Many people are not very sensative to the issue. I always bring my own robes to the spa. I just do not like to deal with the :eek: affect.

misseulalie
01-05-2010, 09:02 PM
That's funny because of the two spa treatments that I had on DCL, they gave me the robe in the facial/massage room and I changed there. Neither time did they send me to the dressing rooms or locker rooms.

Maybe this is a new policy because it has been about 2 years since my last spa visit.

su_kraft
01-05-2010, 09:24 PM
That's funny because of the two spa treatments that I had on DCL, they gave me the robe in the facial/massage room and I changed there. Neither time did they send me to the dressing rooms or locker rooms.

Maybe this is a new policy because it has been about 2 years since my last spa visit.

Massage on the Magic, September 19th, 2009. Was shown to a room, provided with a robe. No changing room offered (or requested).

ppony
01-05-2010, 09:25 PM
That's funny because of the two spa treatments that I had on DCL, they gave me the robe in the facial/massage room and I changed there. Neither time did they send me to the dressing rooms or locker rooms.

Maybe this is a new policy because it has been about 2 years since my last spa visit.
I wish they had just brought me there like they did you. That's what I've done at other spas for facials. It seemed to me that I was being a bother for even asking about the robe size. Did I have eyes on stalks or something? ;) This is one reason it's SO hard to go to a spa as it is.


Atinkerbellmom, sigh. Apparently things haven't changed since you went last. :( I'll be sure to write. Not that it'll matter.

ACDSNY
01-05-2010, 09:29 PM
Thanks for the warning as I may look into some spa treatments while on the Panama cruise.

scoutsmom99
01-05-2010, 09:37 PM
We had some issues with the Spa on our cruise and robe sizes was one of them. I have to say I was really looking forward to the Spa on my trip, but it ended up being my least favorite part of the cruise. I did communicate my frustration with them and they did take care of me, but I have to say I'm not keen on giving them another shot after the string of mishaps we had. The experience for me was anything but relaxing. If anyone is plus size I would ask to just change in your treatment room if they ask you to change in the locker room area and wait for your spa attendant.

ppony
01-05-2010, 09:45 PM
Massage on the Magic, September 19th, 2009. Was shown to a room, provided with a robe. No changing room offered (or requested).

THIS could be the difference. I was on the Wonder. Each one could possibly have different procedures despite being the same company. :confused3

ppony
01-05-2010, 09:48 PM
Thanks for the warning as I may look into some spa treatments while on the Panama cruise.
;) :goodvibes SOOO jealous!

Vegaslover
01-05-2010, 10:05 PM
I hate hearing this because they charge double what it costs to have a facial at home. and then they made you feel bad too. That is just not right.

Toddymae
01-05-2010, 10:51 PM
I love massages and the relaxing atmosphere of a spa. And if you do too DON"T do the spa on DCL. I would go to the spa 2/3 time during a cruise (I've done 25 cruises) but the last 2 years the spa has made me feel very uncomfortable and I do believe it's because I'm pooh sized.

With men walking around and the robes not fitting - its embarrassing. I was going for a massage and the rain forest - I was taken into the horrible changing room. The robe didn't fit and I asked for a larger size - the consultant said, "that's what we have" and walked away. I got dressed and left. The manager asked if everything was "okay". I told her how angry I was to no avail. I finally told her I wasn't coming back until they got robes to fit or made the spa "women" only. Well, I returned on my last cruise (Nov 2009) and nothing had changed. Changing room, robes or the attitude of the consultant. And it was the worse massage I'd ever had. The manager don't charge me after I complained.

I have 3 more cruises planned for 2010 and none of them include the spa. And if they can afford to lose my $350-$500 I spend there each cruise - well good for them. I'm not going back.

ppony
01-05-2010, 11:03 PM
I love massages and the relaxing atmosphere of a spa. And if you do too DON"T do the spa on DCL. I would go to the spa 2/3 time during a cruise (I've done 25 cruises) but the last 2 years the spa has made me feel very uncomfortable and I do believe it's because I'm pooh sized.

With men walking around and the robes not fitting - its embarrassing. I was going for a massage and the rain forest - I was taken into the horrible changing room. The robe didn't fit and I asked for a larger size - the consultant said, "that's what we have" and walked away. I got dressed and left. The manager asked if everything was "okay". I told her how angry I was to no avail. I finally told her I wasn't coming back until they got robes to fit or made the spa "women" only. Well, I returned on my last cruise (Nov 2009) and nothing had changed. Changing room, robes or the attitude of the consultant. And it was the worse massage I'd ever had. The manager don't charge me after I complained.

I have 3 more cruises planned for 2010 and none of them include the spa. And if they can afford to lose my $350-$500 I spend there each cruise - well good for them. I'm not going back.

SO sorry to hear. :( :guilty: I'm glad you stated your peace though. if they choose to not be friendly to larger sizes, or at least corporate doesn't, well, that's that. But at least you said something. I wish I had.

As a side OT. I've had facials now at 3 different places (DCL being one). Only one of them have I ever had aromatherapy with. Which to ME, makes everything perfect. :cloud9: It was the first place I ever went to and the one I went to many times before I tried another place and then now the DCL one. So I don't know, is aroma therapy something you get more often than not? It was just automatic w/ my first facial place so I didn't know they didn't always have it. I've had it offered (nor have I asked) at the other place or DCL but as I said. I didn't know that it wasn't standard. Is it? Or is it more often not? I certainly know now to ask before hand because it's important to me but I was just wondering. :flower3:

justmestace
01-05-2010, 11:44 PM
THIS could be the difference. I was on the Wonder. Each one could possibly have different procedures despite being the same company. :confused3


There's no difference between the two ships. We've been sailing on both the Wonder and the Magic since 2002...and they have always ...all but one time...led me to the main dressing room to change into the robe that doesn't close around me. I finally got smart and started to either take the larger robe from the room if we had a suite, or wear a bathing suit.
And, I also go into one of the toilet stalls to change clothes. Not much room to move around in there, but at least I'm not embarrassing myself and everyone around me.

The one time I was told to disrobe in the treatment room was funny. Another female friend and I decided to do a couples' massage because neither of us could convince our husbands to do it with us.
So the ONE TIME I can change in private, they want me to do it with a FRIEND!!! :rotfl::rotfl::rotfl:

I actually just gave up on the spa altogether and haven't gone on my last 4 cruises. Too expensive and not nearly as relaxing as I'd like it to be.

ppony
01-05-2010, 11:50 PM
There's no difference between the two ships.

I didn't think there should be. It woulnd't make sense. But it was the only difference I could see in that instance. ;) Obviously some or us that ahve gone recently are having differnt expereices and it's just weird. You'd think it would be the same. :confused3 Color me confused.

kcashner
01-06-2010, 12:21 AM
Just in case you don't know....the spa is NOT run by Disney or DCL. It is run by Steiner, a company that does spas on many cruise ships. It's much the same as the art sales companies (they've had 2 of those) or the company that runs Shutters. DCL gets their cut, but the employees work for Steiner and have different schedules, rules, etc. than those who work directly for DCL.

Once again, DCL is very sensitive to the comment sheets and letters they may receive as well as the revenue stream from the spa. Let them know if you are not happy! Let management know, not just the person in the spa (who has no incentive to let DCL know that you're dissatisfied!)

Frankly, I've always found the spa to be overpriced compared to what I can get on land.

calmpets
01-06-2010, 08:50 AM
I sailed on the Magic in October, and am Pooh-sized (my chest was definitely not going to stay contained in the regular robe!) I just asked the girl for a plus-size robe and they brought me one which fit great. Granted, I had to ask each time I went to the spa, but they brought me one each time with no trouble. It would be much better if you didn't have to request it, though. I'm surprised so many people had trouble even when they asked.

ppony
01-06-2010, 08:56 AM
I sailed on the Magic in October, and am Pooh-sized (my chest was definitely not going to stay contained in the regular robe!) I just asked the girl for a plus-size robe and they brought me one which fit great. Granted, I had to ask each time I went to the spa, but they brought me one each time with no trouble. It would be much better if you didn't have to request it, though. I'm surprised so many people had trouble even when they asked.

Evidently, most of the employees are not aware that there are plus sized robes then. :mad:

justmestace
01-06-2010, 12:01 PM
Evidently, most of the employees are not aware that there are plus sized robes then. :mad:


I wonder if they just got a "man's" robe, in that instance. I wonder if the men's robes are any bigger? But I probably know the anwer to that anyway. My husband and I had a couples massage on a Princess cruise and his robe was way too small. They have you change in a main dressing room, and then go out and sit on little sofas where you can have tea or whatever, while you wait for your treatment. Watching him try to keep his robe together was actually kind of funny...but embarrassing at the same time...and he's what you'd call "normal" size.

justmestace
01-06-2010, 12:07 PM
Just in case you don't know....the spa is NOT run by Disney or DCL.


We know...a couple of people already posted that on page one, for the people who may not have known.
It makes no difference whatsoever who runs the spa. The main point is that the SPA should be more sensitive to everyone's needs.
But until the spa starts to get boycotted, they won't care, so long as people are still paying.

I've never thought it made much sense to pay the money they charge to have something done that I could have done cheaper at home. BUT....the whole idea of a cruise is to TREAT YOURSELF. Most people don't take time out of their everyday lives to go get a massage, or a pedicure. It fills time on sea days when the pools are crowded and there's not a lot else to do.

DaParkers
01-06-2010, 04:20 PM
Yes they do...BIG TIME. Even if you write on your comment card, "No sales pitch please!" Oh well. I like the prouducts I bought anyway. ;) I just wish I hadn't had to deal w/ that there. I'm a pushover and was already pretty emotionally weak.

That was YOUR experience. We were not hassled at all to buy the products. She told us that if we wanted to purchase them, we could. That's it. It depends on the person you speak with, not the entire staff. Also, there are NO such things as one size fits all. I couldn't get the robe around myself either, but I was brought a larger one that fit just fine, so there are larger robes.

ppony
01-06-2010, 04:29 PM
That was YOUR experience.
:confused3 An apparently lots of others as well. I wrote it on my card and they still did it ina big way so I was sharing MY experience. I had read about it before I cruised and it ended up happening to me. I never claimed to speak for others? :confused3 No need to snip.

Also, there are NO such things as one size fits all. I couldn't get the robe around myself either, but I was brought a larger one that fit just fine, so there are larger robes.Um yeah, I think I know that. And if the attendant that brings me to the room doesn't offer me a larger one when I ask, how the heck am I supposed to know. :confused: Apparently some employees don't know so my complaint IS valid.
No need to be defensive. If you weren't being, it came across that way.

mullertwin
01-06-2010, 04:29 PM
Hmmmm....this thread has me worried.:worried: I am super pooh sized gal and have several spa treatments booked for my first ever cruise. I've only ever had one spa treatment before and that was at the GF Spa and it was fantastic and they were VERY accommodating and sensitive to my pooh size. I was hoping the cruise would be the same. Now I'm not sure if I should cancel the treatments or risk it.:(

mullertwin
01-06-2010, 04:37 PM
BTW - I just emailed Steiner's head company in London and told them my concerns and asked for some reassurance. Let's see what they say. And if any of you who had a bad experience want to complain, go to http://www.steinerleisure.com/main/Contactus.aspx and fill in the form to complain.

DaParkers
01-06-2010, 04:43 PM
:confused3 An apparently lots of others as well. I wrote it on my card and they still did it ina big way so I was sharing MY experience. I had read about it before I cruised and it ended up happening to me. I never claimed to speak for others? :confused3 No need to snip.

Um yeah, I think I know that. And if the attendant that brings me to the room doesn't offer me a larger one when I ask, how the heck am I supposed to know. :confused: Apparently some employees don't know so my complaint IS valid.
No need to be defensive. If you weren't being, it came across that way.

Calm down. Nobody was being snippy. It's all about how you choose to take things. I choose not to get upset about a robe and spa thread. I typed "your" in caps because you didn't specify that this was only your experience and that it may not be that way for others. My 1st sentence was directed at you, but the rest was for informational purposes. Can't we all just get along? :confused3

ppony
01-06-2010, 05:19 PM
Calm down. Nobody was being snippy. It's all about how you choose to take things. I choose not to get upset about a robe and spa thread. I typed "your" in caps because you didn't specify that this was only your experience and that it may not be that way for others. My 1st sentence was directed at you, but the rest was for informational purposes. Can't we all just get along? :confused3

I think I could have read the word "your" without caps. Caps are like "screaming" in the internet world. A sales pitch has evidently been the experience of MANY cruisers because I read it quite a bit before cruising and that some wrote on their comment cards before their treatment not to sell and for them, it had been met w/ mixed results even then. That's how I knew to write it on mine. I read enough about the hard sell before our cruise that I had cancelled my first reservation because I didn't want to deal with it. I changed my mind while in tears on board needing a break. I thought a spa that was on a Disney ship would have been carefully selected to accommodate guests better than most. they might be better than most but it was clearly a humiliating experience for me.

The comment about one size fits all I don't understand where it came from and you didn't say it wasn't directed at me when your first sentence clearly was. I don't think anyone thinks that is the case so I don't understand why you said it other than to say you were able to get a larger robe. Apparently it's not well known among the spa employees.

I'm happy to get along and I prefer it, I just don't take kindly to people trying to invalidate my experiences which is what it read to me like (with CAPS). We all have different ones and that's fine and normal.

Peace.:flower3:

sayhello
01-06-2010, 05:22 PM
Calm down. Nobody was being snippy. It's all about how you choose to take things. I choose not to get upset about a robe and spa thread. I typed "your" in caps because you didn't specify that this was only your experience and that it may not be that way for others. My 1st sentence was directed at you, but the rest was for informational purposes. Can't we all just get along? :confused3I don't know. Your post sounded pretty snippy to me, as well. I don't think the OP was imagining that.

Sayhello

justmestace
01-06-2010, 05:27 PM
I agree....I don't think the CAPS were necessary.

And I have to add....I've been to the spa many, many times and have written on my form "No Sales Please" and every single time, they still do it.

From what I've read on these Boards, and I've been on them since 2002....almost every person who reports in has said that the sales pitch is tried on them regardless of what they've written on their form.

I was having my hair done one time, and the guy was trying to sell me hand lotion!:rotfl::rotfl:

justmestace
01-06-2010, 05:37 PM
To Stephanie....I wanted to tell you thank you for starting this thread. When I first read it, I thought to myself that I should have posted this info a long time ago. It just seems I get back from my cruise and am so busy, I tend to not think about it again.
So thanks for forewarning people!! :thumbsup2:thumbsup2:thumbsup2

ppony
01-06-2010, 05:47 PM
To Stephanie....I wanted to tell you thank you for starting this thread. When I first read it, I thought to myself that I should have posted this info a long time ago. It just seems I get back from my cruise and am so busy, I tend to not think about it again.
So thanks for forewarning people!! :thumbsup2:thumbsup2:thumbsup2

Thanks Stace! Same here as far as busy goes! It's been since mid Nov. and it only occured me NOW. ;) You know how it is, the more time you have to reflect, the more you wonder...wha? Did that happen? Why did I not say anything? I already felt like a cow walking in there, so it was just humliating to have gone through the situation. The facial itself was great though I would have liked to have been able to breathe w/o my chest in my neck.:thumbsup2 You'd think they'd see that.:rolleyes1 :laughing:

Pooh-sized people often suffer in silence, so I just thought I'd share what I experienced.

THANKS for the poster that gave the link to the ownership. I did write. ;)

justmestace
01-06-2010, 06:09 PM
I'd like to add to this, too.

What about those NARROW tables??? I never know where to put my arms. My body takes up the whole table, leaving my arms to dangle off the sides.

Now...that's not just a spa problem....it's whoever makes the darn tables. I just finished up physical therapy, and their tables were the same way.
:mad::mad::mad:

ppony
01-06-2010, 06:16 PM
I'd like to add to this, too.

What about those NARROW tables??? I never know where to put my arms. My body takes up the whole table, leaving my arms to dangle off the sides.

Now...that's not just a spa problem....it's whoever makes the darn tables. I just finished up physical therapy, and their tables were the same way.
:mad::mad::mad:
Oh yeah! I forgot about that. :rolleyes1I just tucked my hands up under my hiney to hold my arms in place. Fun stuff.:banana:

DaParkers
01-06-2010, 08:07 PM
I think I could have read the word "your" without caps. Caps are like "screaming" in the internet world. A sales pitch has evidently been the experience of MANY cruisers because I read it quite a bit before cruising and that some wrote on their comment cards before their treatment not to sell and for them, it had been met w/ mixed results even then. That's how I knew to write it on mine. I read enough about the hard sell before our cruise that I had cancelled my first reservation because I didn't want to deal with it. I changed my mind while in tears on board needing a break. I thought a spa that was on a Disney ship would have been carefully selected to accommodate guests better than most. they might be better than most but it was clearly a humiliating experience for me.

The comment about one size fits all I don't understand where it came from and you didn't say it wasn't directed at me when your first sentence clearly was. I don't think anyone thinks that is the case so I don't understand why you said it other than to say you were able to get a larger robe. Apparently it's not well known among the spa employees.

I'm happy to get along and I prefer it, I just don't take kindly to people trying to invalidate my experiences which is what it read to me like (with CAPS). We all have different ones and that's fine and normal.

Peace.:flower3:

Ok

yndygo
01-06-2010, 08:07 PM
I'm quite happy that this thread got started as well... The main reason I come to the DIS is because the information shared here is so helpful! It is nice to know when you aren't the only one who had an experience onboard.

I will share that the best part about my last experience was that I looked the therapist in the eye right before the massage and said "I know it's your job to try and sell me product afterwards, but I will tell you right now that I'm not buying anything until 24 hours have passed to make sure that I haven't had an allergic reaction to something. So if you'll write down the 'prescription' for me, I'll come back if I want something - but trying to talk me into it before I go is useless. I've had a bad experience before and I just won't do it."
This actually resulted in her writing it down and me escaping the "hard sell" that happened the previous times.
I wasn't lying tho - I've had a horrid experience with a massage oil reacting to my skin! Never want to repeat that! :(

Thanks to this thread tho? If I get handed a robe and told to change in a less-than-private space, I'll be checking the robe size first and refusing to change unless it's going to fit.
I'm stubborn that way! ;)

ACDSNY
01-06-2010, 10:42 PM
I'm quite happy that this thread got started as well...

I will share that the best part about my last experience was that I looked the therapist in the eye right before the massage and said "I know it's your job to try and sell me product afterwards, but I will tell you right now that I'm not buying anything until 24 hours have passed to make sure that I haven't had an allergic reaction to something. So if you'll write down the 'prescription' for me, I'll come back if I want something - but trying to talk me into it before I go is useless.

Great idea, I've had allergic reactions too and they're no fun. It's partly why I never had a facial until I was in my mid 40s. I have my facials now at a Medi-Spa that is attached to a dematologist office and they use many fragrance free products.

Tehanna
10-13-2011, 10:56 AM
BTW - I just emailed Steiner's head company in London and told them my concerns and asked for some reassurance. Let's see what they say. And if any of you who had a bad experience want to complain, go to (link) and fill in the form to complain.

Just curious... did you ever hear anything back from them?

ppony
10-13-2011, 12:10 PM
Just curious... did you ever hear anything back from them?

I never did after I wrote. :sad2: