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View Full Version : OMG...changed my dates and got DOUBLE inurance charges


shopn24seven
12-23-2009, 01:45 PM
I changed my dates....CM aked if I wanted insurance...of course I said YES, as I always do and now I DOUBLE the inurance charges.
240.00 insurance charges (for 2 people)
124 (55 EACH PEOPLE FOR 2 DIFFERENT DATES)
Is that way they automatically charge u insurance, so when they change, they make money?

CoachBagFanatic
12-23-2009, 01:55 PM
I changed my dates....CM aked if I wanted insurance...of course I said YES, as I always do and now I DOUBLE the inurance charges.
240.00 insurance charges (for 2 people)
124 (55 EACH PEOPLE FOR 2 DIFFERENT DATES)
Is that way they automatically charge u insurance, so when they change, they make money?

No, I think you need to call them back and have them adjust that. I changed our dates 6 times and the insurance always remained the $133.90. Let us know how you make out.

woodkins
12-23-2009, 03:26 PM
It may be due to the way it was booked. The insurance is non refundable so if you cancelled the first ressie and then booked the new date as a new ressie you would be charged for the insurance again.

CoachBagFanatic
12-23-2009, 04:20 PM
It may be due to the way it was booked. The insurance is non refundable so if you cancelled the first ressie and then booked the new date as a new ressie you would be charged for the insurance again.

Good point woodkins. I didn't even think to ask the OP if they canceled and then booked new dates. That would totally make sense as to why they were paying for the insurance twice. I automatically assumed they just changed their dates. Too much snow here has frozen my brain.:rotfl:

shopn24seven
12-23-2009, 04:41 PM
I called them back and they said, whenever you change your date, you get another set of insurance charges.
I think that is BEAT...

I called and said I wanted to modify my ressie and change the date/and hotel.
I should have known something was fishy when the CM said"CAN YOU HOLD???"
We are talking about a year from now....

VERY UNHAPPY and not feeling the magic....

luvdisney24
12-23-2009, 04:52 PM
If you modified your dates there is no way you should have been double charged for insurance. Insurance is $66.95 per person period. If you were charged twice for 2 people, that would show a charge of $267.80. I'm not sure where you are getting your numbers from. Are you sure your package price didn't just increase due to the new dates/resort?

shopn24seven
12-23-2009, 05:20 PM
The CM told me everytime I change dates, I will be added an additional insurance amount. SO, I am guessing, I have the first insurance amount form the 12/7 booking ( roughly 122.00) and they added an add'l ins fir my MODIFIED booking, today?? (another 122.00?) I have 2 people in my party.
Is that right??? Or, am I wrong???

On 12/7/09 I booked a BB deal. I was charged 66.00 and some change per person for that booking.

On 12/23/09, I asked to modify it to a different date and different hotel.
THE FOLLOWING WAS IN MY EMAIL

OLD DATES.....11/14/2010 INSURANCE
TRAVEL INSURANCE MODIFICATION
1 PER PERSON [ 1 ]

You have purchased Vacation Insurance. Please click here for detailed Information on Specific Coverage and Terms.


NEW DATES......12/11/2010 HOTEL
CONTEMPORARY-STANDARD-WING

6 NIGHTS
[ 1, 2 ]


12/11/2010 ADMISSION
1D MYW
1 PER PERSON [ 1, 2 ]


NEW DATES 12/11/2010 INSURANCE
NON REFUNDABLE INSURANCE
1 PER PERSON [ 1 ]

You have purchased Vacation Insurance. Please click here for detailed Information on Specific Coverage and Terms.

DebbieB
12-23-2009, 06:29 PM
I called them back and they said, whenever you change your date, you get another set of insurance charges.
I think that is BEAT...

I called and said I wanted to modify my ressie and change the date/and hotel.
I should have known something was fishy when the CM said"CAN YOU HOLD???"
We are talking about a year from now....

VERY UNHAPPY and not feeling the magic....

If you changed the hotel, I don't think they can modify the original reservation, it has to be cancelled and rebooked. If you just changed the dates, they should be able to just modify the original.

shopn24seven
12-23-2009, 06:33 PM
so, if both were changed, do I have 1 insurance charge, or two?
I am like the other poster, too much snow invaded my brain.

All, I have paid is my 200.00 deposit.
From now on, I will research and book ONE TIME for ONE DATE and ONE HOTEL.
I am afraid to change my dining, now. LOL

DebbieB
12-23-2009, 06:42 PM
so, if both were changed, do I have 1 insurance charge, or two?
I am like the other poster, too much snow invaded my brain.

All, I have paid is my 200.00 deposit.
From now on, I will research and book ONE TIME for ONE DATE and ONE HOTEL.
I am afraid to change my dining, now. LOL

Insurance is not refundable so if they cancel the original, you will probably have to pay again. I think you can add insurance up to the 45 day final payment, you may want to wait to add it in the future.

shopn24seven
12-23-2009, 06:55 PM
Good lesson to be learned.
I just hate paying double LOL

In the future, I will decline it and add it before the 45 day rule is up.

Mrs D
12-23-2009, 07:41 PM
In the future, I will decline it and add it before the 45 day rule is up.

That is exactly what I do. I specify NO INSURANCE when booking and add it at 45 day final payment (if package) or when I feel I absolutely won't make any changes (as in waiting for a better deal).

Baltazar
12-23-2009, 07:46 PM
That's just silly that you can't move the insurance when you change dates. I would call them and straiten it out.

Justsyd2
12-23-2009, 10:14 PM
Disney can't modify the insurance terms...the insurance is through another company, and that is their policy.

luvdisney24
12-24-2009, 06:09 AM
If you modify your reservation, dates AND/OR resort, the insurance should move with it. You should not be double charged. Your numbers still do not make sense though. Insurance is $66.95 per adult. Something is not right about the amount of $122 that you mention. I would call back and ask to speak with a supervisor and see if they can help you straighten it out. Good Luck!

CoachBagFanatic
12-24-2009, 08:11 AM
If you modify your reservation, dates AND/OR resort, the insurance should move with it. You should not be double charged. Your numbers still do not make sense though. Insurance is $66.95 per adult. Something is not right about the amount of $122 that you mention. I would call back and ask to speak with a supervisor and see if they can help you straighten it out. Good Luck!

Exactly, I have modified and changed our ressie 6 times and our insurance remained the same at $133.90. I would definitely call back because something is not right. I just remembered that this last time when I changed the computer automatically doubled the insurance and the tickets. :scared1: When the CM stated the charge we both said at the same time, that is not right. She immediately got on the phone with guest services and had them adjust the charge.

Now if the first ressie was canceled (insurance non refundable) and a new one booked then yes, you will be charged again if you opt for the insurance on the rebooking.

njanimalkingdom
12-25-2009, 12:20 AM
Disney travel insurance is overpriced. I thought if you cancel @ least 45 days out with or with out insurance you get your deposit back. Can you cancel & rebook. Ask for a supervisor. For insurance try access america or travel gaurd it is cheaper to do it on your own then paying disney. Last trip was $80.00 for family of 4 with coverage upto 750.00 a person and we need it.

shopn24seven
12-25-2009, 12:27 AM
The origonal booking ( at the hotel) as booked on 12/7, changed some dates and then changed some hotels and now I found DOUBLE INSURANCE for 1 adult and 1 child.
I specifically said MODIFY...they may have canceled it , but modify is what I said.
Maybe the CM I spoke to was incorrect.
I will call on Saturday and ask to speak to someone higher up.

CoachBagFanatic
12-25-2009, 09:38 AM
The origonal booking ( at the hotel) as booked on 12/7, changed some dates and then changed some hotels and now I found DOUBLE INSURANCE for 1 adult and 1 child.
I specifically said MODIFY...they may have canceled it , but modify is what I said.
Maybe the CM I spoke to was incorrect.
I will call on Saturday and ask to speak to someone higher up.

shopn24seven, just remember, if the original ressie was canceled by mistake by the CM then you should have received a new ressie number. If your ressie number is the same than it was just modified. Either way, let us know how you make out.

Merry Christmas everyone.

shopn24seven
12-25-2009, 09:40 AM
I believe the ressie number stayed the same. =D

CoachBagFanatic
12-25-2009, 09:42 AM
Disney travel insurance is overpriced. I thought if you cancel @ least 45 days out with or with out insurance you get your deposit back. Can you cancel & rebook. Ask for a supervisor. For insurance try access america or travel gaurd it is cheaper to do it on your own then paying disney. Last trip was $80.00 for family of 4 with coverage upto 750.00 a person and we need it.

If you cancel at least 45 days out, without the insurance than you would get your whole deposit back, with the insurance, your refund would be less the insurance. Insurance is non refundable. Thanks for the tip about the other insurance companies. I will look into those for next year. Already took the travel insurance through Disney.

kamikazecat
12-26-2009, 02:07 AM
I have changed resorts and dates 3 different times in the past month and we have only been charged 1 insurance charge. I do know that the CM put me on hold to call another area of travel to change the dates on our insurance. I would call back and get a different CM because you are not getting accurate information.