"Late" check out for DVC members at BWV

[mjlass11]

I just stopped down at the check in/out desk to see if we could get an 12PM checkout instead of 11AM. The CM said it shouldn't be a problem but would call to see. When she hung up, she said that since we're in a "villa" there's no late check out. We stayed in Boardwalk Villas, not the Boardwalk Inn, so she knew that we were in a "Villa". Does this mean that because we're DVC members we can't get late checkout? Sure seemed suspicious to me......

[JPS439]

Yup, that's what it means. There's no late check-out in time shares.
They've got to turn over the rooms as soon as possible, sure would be bothersome if we couldn't get into the rooms by 5 or 6 pm because everyone wanted to stay late...

[mjlass11]

Yup, that's what it means. There's no late check-out in time shares.
They've got to turn over the rooms as soon as possible, sure would be bothersome if we couldn't get into the rooms by 5 or 6 pm because everyone wanted to stay late...

Last time we were here we couldn't check in until 6pm anyway..... plus "mousekeeping" just came to our room at 9:50am assuming we had already checked out.....nothing like being pushed out......hope they're doing the same to those whom didn't spend $20,000 buy in and $1000 in annual fees!!!!!

[JPS439]

See, they're trying to do their best to get the room ready for the next family so that they can get into their room on time.

[mjlass11]

See, they're trying to do their best to get the room ready for the next family so that they can get into their room on time.

this wing is almost empty.....don't think it's fair to be pushing out guests before their check out time JMOHP

[mjlass11]

someone else just came again to get us out..... nothing like feeling welcome "at home"

[bobbiwoz]

someone else just came again to get us out..... nothing like feeling welcome "at home"

If you put the "do not disturb" tag out, it should stop the knocks.

Bobbi:goodvibes

[Chuck S]

mjlass, sorry you had to wait until 6 pm to check-in on your last trip. Likely the person that had previously occupied the room the room either left late or left it in a mess.

As you can see most folks here have little sympathy for those wanting to leave late. There may appear to be "plenty" of empty room, but you don't know how many rooms may be needed for check-in today. Remember, this is the busiest DVC season, and Sunday is the busiest check-in day.

You purchased a timeshare, a substantial long-term savings over deluxe rooms. With those savings come some restrictions, as with all timeshares.

[mjlass11]

If you put the "do not disturb" tag out, it should stop the knocks.

Bobbi:goodvibes

Good idea!!!

[mjlass11]

mjlass, sorry you had to wait until 6 pm to check-in on your last trip. Likely the person that had previously occupied the room the room either left late or left it in a mess.

As you can see most folks here have little sympathy for those wanting to leave late. There may appear to be "plenty" of empty room, but you don't know how many rooms may be needed for check-in today. Remember, this is the busiest DVC season, and Sunday is the busiest check-in day.

You purchased a timeshare, a substantial long-term savings over deluxe rooms. With those savings come some restrictions, as with all timeshares.


I just find it odd that people are so willing to defend DVC, when it seems that us as DVC members are treated to a lower standard than those paying cash. I
can understand not allowing checkout 3-4 hour or later checkouts, but an hour.....come on. Last time we tried checking in at 5PM and the room wasn't ready, and this time the CM was amazed that a room was ready at 3:30. I guess my expectations are just too high.

[Chuck S]

I just find it odd that people are so willing to defend DVC, when it seems that us as DVC members are treated to a lower standard than those paying cash. I
can understand not allowing checkout 3-4 hour or later checkouts, but an hour.....come on. Last time we tried checking in at 5PM and the room wasn't ready, and this time the CM was amazed that a room was ready at 3:30. I guess my expectations are just too high.

I don't know why someone would find it odd to follow the written rules of a timeshare they purchase. The rules were there when you signed the contract, it wasn't a pick 'n' choose type thing.

[bobbiwoz]

I'm OK with the 11 AM check out time, not defending anything. At Hilton GVC the check out time is 10AM. I found that hard. There are people here who always leave early and every so often they begin asking for the earlier check out for everyone so perhaps people can have the room earlier to check in. The earlier checkout wouldn't bother these people, so they wouldn't be affected. There are always so many sides to take.

No rule is going to make everyone happy. I think it should be a rule that is enforced, so many people feel they are the exception to rules.

Bobbi:goodvibes

[Figment2]

A lot of people have posted previously that they book an extra day. This way they can stay to whatever time they like. Makes sense if you want a late checkout.

[5forDiz]

I just find it odd that people are so willing to defend DVC, when it seems that us as DVC members are treated to a lower standard than those paying cash. I
can understand not allowing checkout 3-4 hour or later checkouts, but an hour.....come on. Last time we tried checking in at 5PM and the room wasn't ready, and this time the CM was amazed that a room was ready at 3:30. I guess my expectations are just too high.


What's odd & treated to a lower standard by abiding by check-out time ?

I hear where you are coming from because " an hour " doesn't seem like asking for all that much but it sets Mousekeeping back by at least that much time if not more and where do they draw the line on allowing delayed check-outs - at 1 hour? and for 2, 6, 10 or how many guests ?

Many regular hotels, where typically they may have allowed bit more flexibility on check-out time, are now too even more rigidly adhering to check-out times so their housekeeping costs can be minimized & majority of rooms can be turned over in the most timely manner.

Mousekeepers will knock prior to 11am if there isn't Do Not Disturb sign and often they work as a team so the first one that knocked at your door I'm going to presume wasn't the same person who knocked the second time so put out DND not matter what.

It's unfortunate you've had experiences not getting into your villa util 5pm or later, it happens & it is annoying, and it is very likely that getting into your villa at these times was due to guests staying beyond 11am check-out time. And while most guests are very good about keeping their villas neat some only stop short of trashing the place so Mousekeeping often has a major task on their hands getting villas cleaned.

[Deb & Bill]

I don't know why someone would find it odd to follow the written rules of a timeshare they purchase. The rules were there when you signed the contract, it wasn't a pick 'n' choose type thing.

Ditto, Chuck. I know that we knew all about no late check-outs for DVC when we joined.

[wildernessDad]

You should follow the rules and check out on time. If you feel you are getting better treatment as a "regular" room customer, then sell your membership and make your reservations thru CRO.

[Simba's Mom]

If you put the "do not disturb" tag out, it should stop the knocks.

Bobbi:goodvibes

Yes, good idea, Bobbi. And it does work! The first thing we always do on check-out day is put out the "do not disturb" tag. Then, when we leave, of course, we take in the DND tag. This helps let mousekeepers in the hall know that the room is now empty.

[Deb & Bill]

Yes, good idea, Bobbi. And it does work! The first thing we always do on check-out day is put out the "do not disturb" tag. Then, when we leave, of course, we take in the DND tag. This helps let mousekeepers in the hall know that the room is now empty.

We usually call housekeeping from the room as we are leaving to let them know the room is available to be cleaned.

[Simba's Mom]

The only thing that ticks me off about this is that I just read a post about people still in their room at 2:00 pm and telling their mousekeeper they'd leave "shen [they're] good and ready". So obviously these people stayed after 11:00. Yet, the polite people who asked for an hour were told "No". I must admit that I wish those rude people could somehow, very forcefullly, been given the message "NO!!"

[CarolMN]

Last time we were here we couldn't check in until 6pm anyway..... plus "mousekeeping" just came to our room at 9:50am assuming we had already checked out.....nothing like being pushed out......hope they're doing the same to those whom didn't spend $20,000 buy in and $1000 in annual fees!!!!!

The only thing that ticks me off about this is that I just read a post about people still in their room at 2:00 pm and telling their mousekeeper they'd leave "shen [they're] good and ready". So obviously these people stayed after 11:00. Yet, the polite people who asked for an hour were told "No". I must admit that I wish those rude people could somehow, very forcefullly, been given the message "NO!!"

I agree with you, Simba's Mom.

For those who wonder why they don't get into their rooms until after 4 pm, The thread Simba's Mom read is a perfect example why not!

The nerve of some people! (http://www.disboards.com/showthread.php?t=2345461)

I would be happy to see the next member enhancement address consequences for those who overstay their welcome!

[dianeschlicht]

The only thing that ticks me off about this is that I just read a post about people still in their room at 2:00 pm and telling their mousekeeper they'd leave "shen [they're] good and ready". So obviously these people stayed after 11:00. Yet, the polite people who asked for an hour were told "No". I must admit that I wish those rude people could somehow, very forcefullly, been given the message "NO!!"

Well sometimes they DO get what's coming to them. Once we went to our room checking in only to find it still occupied with a packed suitcase, and the kitchen towel used and crumpled on the counter. This was at 4pm. We went back to hospitality house, and they said the occupant had promised they would have their stuff out by noon. At that point they checked into the computer and charged him for a night. So I guess they did get even with him in the long run...in his wallet!

[vicki_c]

You should follow the rules and check out on time. If you feel you are getting better treatment as a "regular" room customer, then sell your membership and make your reservations thru CRO.

Seriously. I can't stand when people are complaining because they want to do something different than what is allowed, and aren't able to. The rules are set up for everyone's benefit and you should follow the rules.

And you can't always get late check-out at non-DVC resorts either -- and they will charge you in 1/2 and full day increments as well.

[dvc_john]

I think 11am is a generous check-out time for a timeshare. I've stayed in over 70 different timeshares, and every one of them had a 10am check-out time (except for DVC which of course is 11am).

[dianeschlicht]

I think 11am is a generous check-out time for a timeshare. I've stayed in over 70 different timeshares, and every one of them had a 10am check-out time (except for DVC which of course is 11am).

And I'll bet the majority of those had a 5 PM check in time too! I think 4 or 5 check in seems to be the norm, and many timeshares don't allow you to check in early ... end of discussion. Where we stayed in Hawaii, we could pre-check in at the airport, but we were not allowed to get our room assignment until 5 PM, and we had to vacate no later than 10 AM to avoid a charge, and we were required to load all dishes in the dishwasher, strip the beds and place all towels in the tub etc before leaving as well as gather up the trash and leave the bags out for housekeeping.

Now all of those things are something I do routinely at DVC too, but I'm betting from the discussions I see on this board that the guests who do that are few and far between.

[mjlass11]

FYI, I didn't realize that the Do Not Disturb sign WAS on our door when "mousekeeping" came in at both 9:15 and 9:50. My partner had it on the door, but no one heard them knock as we were all getting ready.

As for the rules, I agree that rules need to be followed....but obviously they're not if someone was still in their room at 2:00. And yet they got what they wanted and I'm being ostracized on the DIS boards for having asked to check out an hour late. I don't "expect" to be the exception to the rule, which is why I asked.

As for the contract, I questioned my guide about this and she said it's normally not a problem to be "a little past 11". I guess I should have gotten it in writing. I have usually, not always, gotten a late check out if asked, including at Deluxe Disney resorts. If I don't have a morning or early afternoon flight, I do book an extra day, be it with points or cash. This is why I thought it was odd for a late check out was NEVER to be granted.....and thus my post!!!!

Lastly, we were out by 11AM, with no more interruptions from housekeeping. It was a good thing we were because it took 50 minutes in the ME luggage line for one group of 5 people, so instead of going to the bakery, we just went on the ME.

[disneynutz]

With the Mousekeepers cleaning 8 to 10 rooms per day and having to make sure that all arrival rooms are done by 4:00 PM, that is a pretty hard thing to do every day.

You would be amazed at the condition of some of these rooms.

Last year we were given our room number by mistake at SSR because it wasn't ready yet. When we got to the room the Mousekeeper was trying to do the best job possible, but she was waiting for help because the previous Guest had moved all of the non bolted down furniture. Bed, tables, everything, turned a different direction. She told us that this happens sometimes because the Guest feels that their room has to face a certain direction. :eek:

:) Bill

[bobbiwoz]

We usually call housekeeping from the room as we are leaving to let them know the room is available to be cleaned.

If we're leaving before 11 AM, we do too.

OP: The people who were in their room at 2PM aren't being defended, in fact, the mousekeeper in charge of that room has lots of sympathy here. I don't think that using people who get away with it when they flaunt the rules as examples of acceptable behavior is very mature. It's like pointing out all of the speeders to the trooper who's giving you a ticket. It's not likely to win you a reprieve.

There are lots of different opinions on the Disboards, you have your defenders.

Bobbi:goodvibes

[crisi]

FYI, I didn't realize that the Do Not Disturb sign WAS on our door when "mousekeeping" came in at both 9:15 and 9:50. My partner had it on the door, but no one heard them knock as we were all getting ready.

As for the rules, I agree that rules need to be followed....but obviously they're not if someone was still in their room at 2:00. And yet they got what they wanted and I'm being ostracized on the DIS boards for having asked to check out an hour late. I don't "expect" to be the exception to the rule, which is why I asked.

As for the contract, I questioned my guide about this and she said it's normally not a problem to be "a little past 11". I guess I should have gotten it in writing. I have usually, not always, gotten a late check out if asked, including at Deluxe Disney resorts. If I don't have a morning or early afternoon flight, I do book an extra day, be it with points or cash. This is why I thought it was odd for a late check out was NEVER to be granted.....and thus my post!!!!

Lastly, we were out by 11AM, with no more interruptions from housekeeping. It was a good thing we were because it took 50 minutes in the ME luggage line for one group of 5 people, so instead of going to the bakery, we just went on the ME.

She wouldn't have given it to you in writing, since the contract says checkout time is 11am and a guide has no authority to over write the terms of the contract. However, "usually" they won't charge you for an extra night if you stay later - they will, however, hassle you - as you have learned - sometimes starting far earlier than 11am.

[mjlass11]

If we're leaving before 11 AM, we do too.

OP: The people who were in their room at 2PM aren't being defended, in fact, the mousekeeper in charge of that room has lots of sympathy here. I don't think that using people who get away with it when they flaunt the rules as examples of acceptable behavior is very mature. It's like pointing out all of the speeders to the trooper who's giving you a ticket. It's not likely to win you a reprieve.

There are lots of different opinions on the Disboards, you have your defenders.

Bobbi:goodvibes


Thanks..... The people in their room until 2 should have been charged an extra night and forced to apologize to the mousekeeper!!!!! (The mousekeepers were truly the most consistently, sincerely pleasant CMs we encountered every day, which is why I would NEVER complain about them)

[Chuck S]

FYI, I didn't realize that the Do Not Disturb sign WAS on our door when "mousekeeping" came in at both 9:15 and 9:50. My partner had it on the door, but no one heard them knock as we were all getting ready.

Mousekeeping came in on you?

I haven't stayed at BWV, but here is a latch on the door at OKW that would prevent housekeeping from opening the door, even with a key. Is there no such device at BWV?

[DebbieB]

Mousekeeping came in on you?

I haven't stayed at BWV, but here is a latch on the door at OKW that would prevent housekeeping from opening the door, even with a key. Is there no such device at BWV?

I'm at BWV now and there is a swing lock as well as a deadbolt.

DVC rooms take longer to clean (because of the larger size), it's only fair that everyone checks out on time so that the next person does not have to wait longer.

[Deb & Bill]

...As for the contract, I questioned my guide about this and she said it's normally not a problem to be "a little past 11". I guess I should have gotten it in writing. I have usually, not always, gotten a late check out if asked, including at Deluxe Disney resorts. If I don't have a morning or early afternoon flight, I do book an extra day, be it with points or cash. This is why I thought it was odd for a late check out was NEVER to be granted.....and thus my post!!!!....

She wouldn't have given it to you in writing, since the contract says checkout time is 11am and a guide has no authority to over write the terms of the contract. However, "usually" they won't charge you for an extra night if you stay later - they will, however, hassle you - as you have learned - sometimes starting far earlier than 11am.

First thing you need to realize is that the guide is just a saleperson. They can't change the rules. You'd be surprised what I have heard guides tell potential customers. Things like the sleeper sofa in the studio is queen sized. It's no problem getting a villa just about anytime. Etc.

[mjlass11]

Mousekeeping came in on you?

I haven't stayed at BWV, but here is a latch on the door at OKW that would prevent housekeeping from opening the door, even with a key. Is there no such device at BWV?

There is....that was my bright idea not to latch it:confused3

[mjlass11]

First thing you need to realize is that the guide is just a saleperson. They can't change the rules. You'd be surprised what I have heard guides tell potential customers. Things like the sleeper sofa in the studio is queen sized. It's no problem getting a villa just about anytime. Etc.

Bingo.....learned that the hard way today......heard that last one too..... basically any size villa even at the 7 month mark..... at least now i know and probably would have missed the ME if checked out at noon like I wanted so everything turned out in the end ;)

[Dean]

Some timeshares allow late check out, others do not. It is DVC's policy not to, they did early on. We should follow the policy. I don't have any issues with asking but getting upset when told no is not reasonable though I do understand the concern when one gets mixed messages. DVC not uncommonly charges people an extra night but I'm sure they'll give a fair amount of leeway. Those that abuse the issue will likely get what's coming to them in the long run given their lack of character.

However, I also believe DVC should work things such that after 4 is a rarity. They fall down in this regard and I don't think one can blame the majority of those issues on people leaving late, it's a component but unlikely to be the main reason for rooms being ready late. Unfortunately there's not a good system to notify them when people have left so it's hard do know when they can get into the rooms at time to clean. They do pretty well in this area just keeping their eyes open but it's not enough, IMO. I also think they could do much better in noticing when the rooms are ready once they are.

[anna08]

Our last three DVC stays have ALL had a knock and "when are you leaving?" from Mousekeeping before 9:30am, even despite a DND sign. I do find this rather annoying and intrusive, as we always check out on time. I don't care that they can tell that we are awake. My husband and I were just discussing this the other day when it happened at a Starwood hotel and were wondering if this is an industry standard now??

[dburg30]

Your late check in time, was probably caused by someone who didnt vacate by the 11am time, so right there should be the prime example of why they dont allow it.

[Simba's Mom]

Our last three DVC stays have ALL had a knock and "when are you leaving?" from Mousekeeping before 9:30am, even despite a DND sign. I do find this rather annoying and intrusive, as we always check out on time. I don't care that they can tell that we are awake. My husband and I were just discussing this the other day when it happened at a Starwood hotel and were wondering if this is an industry standard now??


OMG, I'm glad you posted this, because now I realize how darn lucky we've been. Since we started putting the DND sign on our door, we never get bothered by Mousekeeping. The other thing we do is that if we get a hang tag envelope with the list of charges, we leave it on the door (or quick look at it, then put it back on the door) until we leave. That way, hopefully, mousekeeping thinks we haven't woken up yet. But I guess, boy, have we been fortunate!

[dcfromva]

Yesterday morning, a family with a staff member (bell services?) tried to get into our room ( at SSR) before 9:00am. (DH was still half asleep and I was in the shower.). Strange because the room hadn't been made up (there was a basket of fresh linens outside the door) and our express bill was on the door handle.

Shortly after, the front desk called and asked DH if we had checked out. (No) When would we be checking out?

That was followed by another phone call from the front desk a few minutes later (this time I answered) asking if we had checked out earlier in the morning at the front desk... Uh-no
....When would we be leaving? (it was 9:15am when we had this second conversation).

We also discovered our keys did not work. (It was a good thing we both had not stepped out to load the car at the same time.)
DH and I thought there was some sort of mix up at the front desk. Although our express checkout bill was attached to our door. (No confusion there. :) )

** **
*

[CarolMN]

Yesterday morning, a family with a staff member (bell services?) tried to get into our room ( at SSR) before 9:00am. (DH was still half asleep and I was in the shower.). Strange because the room hadn't been made up (there was a basket of fresh linens outside the door) and our express bill was on the door handle.

Shortly after, the front desk called and asked DH if we had checked out. (No) When would we be checking out?

That was followed by another phone call from the front desk a few minutes later (this time I answered) asking if we had checked out earlier in the morning at the front desk... Uh-no
....When would we be leaving? (it was 9:15am when we had this second conversation).

We also discovered our keys did not work. (It was a good thing we both had not stepped out to load the car at the same time.)
DH and I thought there was some sort of mix up at the front desk. Although our express checkout bill was attached to our door. (No confusion there. :) )

** **
*

My guess is that someone checked out earlier that morning at the front desk and the CM processing it made a typo when entering the room number.

[CR Resort Fan 4 Life]

We also discovered our keys did not work.I thought at all WDW Resorts the keys are not de-activated until 12:00 AM on the day you check-out, incase you wanted to purchase something last minute and used it as a method of payment.

[CarolMN]

I thought at all WDW Resorts the keys are not de-activated until 12:00 AM on the day you check-out, incase you wanted to purchase something last minute and used it as a method of payment.The ability to charge is almost certainly separate from the ability to get into the room. If it wasn't, how could the room be turned over to the next guests?

[dis-happy]

Whenever we check in to a room, the cast member circles the check-out time, reminds us verbally, then gives us the paper to sign. Seems pretty clear to me that we agree to check out by 11:00 am.

I was running about 10 mintues past 11:00 while vacating the room last year (a bunch of us had come down with a tummy virus during the trip which made getting packed up and out a little difficult) and I was profusely apologizing to the housekeeper on my way out. I felt SO BAD about it.

Usually we check out early and call to let them know, as others have said.

[dcfromva]

My guess is that someone checked out earlier that morning at the front desk and the CM processing it made a typo when entering the room number.

I can see a typo being made on check out, but I thought mousekeeping would also have to say the room was clean and ready for guests before they released the room number to the new guests...

[LindaBabe]

We had a DAY left on our reservation at AKL, and I was gone to the laundry room when a couple walked in on my husband (who was fortunately NOT in the bathroom with the door open.) When I got back from the laundry room, I passed them in the hall, discussing the situation, and then discovered I couldn't get in to my own room!

Obviously, we hadn't checked out! It took the next 24 hours to get the key situation and my dining plan straightened out, causing us embarressment at Artist point, multiple trips to the front desk, and so forth, basically putting paid to any fun in our last day.

Back in 1999, 2000, Boardwalk was notorious for the random 'hangup' phone calls very early on checkout day. Guess they wanted to make sure people weren't sleeping in.

[Dean]

I can see a typo being made on check out, but I thought mousekeeping would also have to say the room was clean and ready for guests before they released the room number to the new guests...More likely a typo on info from housekeeping explaining the entire issue with one honest mistake.

[CR Resort Fan 4 Life]

The ability to charge is almost certainly separate from the ability to get into the room. If it wasn't, how could the room be turned over to the next guests?I thought both were connected because one time my family and I had checked out of our room at the Contemporary at 11:00 AM and just for fun we wanted to see if our cards still worked which they did. So the way they expire at 12:00 AM for charging privileges I thought it was the same for entering your room. Also Club Level guests would have access to their lounge until 12:00 AM on their check-out day, so if they had a later flight or something. That means if they wanted to eat something in the lounge and the cards would still need to be activated so they can work in the elevators or doors to the Club Level buildings, so shouldn't those cards expire at 12:00 AM and not after the guests check-out of their rooms?

[vicki_c]

The room access part is different from charging as another poster said. I never tried to get back into the Poly Hawaii building after check-out time when we were there, so I don't know if the KTTW card would have worked on the door there or not - I wouldn't be surprised if it didn't at that point and someone would have to let you in.

[CR Resort Fan 4 Life]

The room access part is different from charging as another poster said. I never tried to get back into the Poly Hawaii building after check-out time when we were there, so I don't know if the KTTW card would have worked on the door there or not - I wouldn't be surprised if it didn't at that point and someone would have to let you in.Well you your allowed lounge access until 12:00 AM the day you check-out, I would assume the key should still work in the door or elevator.

[manning]

I only had late check-out twice and they were under unusual circumstances

once when we were packing the car around 10am and the computer accidently locked out our keys. We were given new ones close to 11am. Told them we were almost done and would like to shower before we left. We were gone before noon.

The other time before we could begin to pack the car a whopper of a thunder storm came thru. Front desk told us to wait until it passed. We were out by 11:30. That was OKW.

[dcfromva]

More likely a typo on info from housekeeping explaining the entire issue with one honest mistake.

Except that the front desk had asked me hadn't we checked out at the front desk earlier in the morning..... I would like to think that more than one thing went wrong in this situation because I would hope it wouldn't be that easy for someone else to get access to our room on check out day.

[Dean]

Except that the front desk had asked me hadn't we checked out at the front desk earlier in the morning..... I would like to think that more than one thing went wrong in this situation because I would hope it wouldn't be that easy for someone else to get access to our room on check out day.They have check out for most people as an automatic and ultimately do so on info from housekeeping. Unless you had charges on your room without a CC, I'd think the possibility I listed is by far the most likely as a single event.

[dcfromva]

They have check out for most people as an automatic and ultimately do so on info from housekeeping. Unless you had charges on your room without a CC, I'd think the possibility I listed is by far the most likely as a single event.

If housekeeping had checked us out then it is all the more baffling why the front desk would have asked me about checking out at the front desk earlier in the morning... (and why the front desk would have called us twice in the span of 15 mins asking us the same thing)

[snowbunny]

I don't know why someone would find it odd to follow the written rules of a timeshare they purchase.

The snarkiness would be totally appropriate if DVC consistently honored its stated check-in time. :rolleyes1

Reminds me of a physician's office...cool your heels in the waiting room for an hour or more with barely a word of explanation, your time means nothing, yet 10 minutes late arriving means losing the appointment and being charged as a no-show.

[crisi]

The snarkiness would be totally appropriate if DVC consistently honored its stated check-in time. :rolleyes1

Reminds me of a physician's office...cool your heels in the waiting room for an hour or more with barely a word of explanation, your time means nothing, yet 10 minutes late arriving means losing the appointment and being charged as a no-show.

I've always consistently had my room "after 4:00" just like they've promised on their stated check in time. ;)

[fishermouse]

Just don't get all the complaining about check in/out. We know what time check out is and plan accordingly. Usually get the latest flight out available and either hang at the pool after checking out or go to a park. You can check your bags at the resort and keep a carry on with a change of cloths if needed.
As far as check in we get in as early as we can, our room is usually ready but if not we leave our bags with bell services and go play, either at the pool or a park. My expectations are not low, we go on vacation to relax and have a good time. Stressing over little things is not for me, it's WDW just go with it. Waiting for a bus gives us a chance to meet new people. Checking out on time gives some one else a chance to get checked in. Guess it's all in your attitude.

[fishermouse]

The room access part is different from charging as another poster said. I never tried to get back into the Poly Hawaii building after check-out time when we were there, so I don't know if the KTTW card would have worked on the door there or not - I wouldn't be surprised if it didn't at that point and someone would have to let you in.
You may continue to use your KTTW card for access to lounges, pools, park admission and purchases on your check out day. Should work for everything except your room.

[vicki_c]

The snarkiness would be totally appropriate if DVC consistently honored its stated check-in time. :rolleyes1



The stated check in time is AFTER 4 PM. Not AT 4 PM. So I don't think your comment is valid at all. No one might like it -- but basically all DVC is promising is a room before midnight but their language (since at midnight it would become a new day, by the clock anyway).

[Dean]

If housekeeping had checked us out then it is all the more baffling why the front desk would have asked me about checking out at the front desk earlier in the morning... (and why the front desk would have called us twice in the span of 15 mins asking us the same thing)Not to me, here's my best guess. A mousekeeper makes note of a clean room they just completed and writes the wrong room number down then passes that along to the front desk type people who list the room as empty AND ready for check in. The occupants are then "checked out" as part of the process. It's the only way I can think of that would account for both issues with one mistake but it's simply a guess on my part.

[DisDaydreamer]

Looks like mistakes happen all the time.

I am not critical of the OP, but we're ones who understand the system and we always pack-up as much as possible the night before our last morning and we try to leave early. Sometimes it is only 15 minutes and sometimes it is a couple hours. We know that getting a room early is such a bonus and we try to do what we can to make that possible for the next arrival. Especially when we get a room early we want to "pass-it-on". We always call mousekeeping and notify them the room is vacant regardless of what time.

We have had the occasional early knock and inquiry about when we are leaving and we always give a specific time.

[Dean]

Looks like mistakes happen all the time.

I am not critical of the OP, but we're ones who understand the system and we always pack-up as much as possible the night before our last morning and we try to leave early. Sometimes it is only 15 minutes and sometimes it is a couple hours. We know that getting a room early is such a bonus and we try to do what we can to make that possible for the next arrival. Especially when we get a room early we want to "pass-it-on". We always call mousekeeping and notify them the room is vacant regardless of what time.

We have had the occasional early knock and inquiry about when we are leaving and we always give a specific time.We're usually out between 10 & 11 but we also strip the beds, pile the sheets in one area and towels separate but nearby and all near the door. We load the DW and run it, pick up papers and either move all trash to one kitchen can or empty the trash totally. Not something we expect of others (unless their in our party) but just what we've learned from timeshares in general and what we're comfortable with.

[rynosmom]

Last time we were here we couldn't check in until 6pm anyway..... plus "mousekeeping" just came to our room at 9:50am assuming we had already checked out.....nothing like being pushed out......hope they're doing the same to those whom didn't spend $20,000 buy in and $1000 in annual fees!!!!!

We were there this past July and the knocks on the door started at 8am and even with me explaining to mousekeeping that we would not be checking out till 11am she still checked back every 30min.

[rynosmom]

A lot of people have posted previously that they book an extra day. This way they can stay to whatever time they like. Makes sense if you want a late checkout.

We did just this one year as our flight did not take off from Orlando till 10:30pm and we did not want to be without a room and we had extra points to burn.

[disneynutz]

The Mousekeepers have learned that if they put a little pressure on the Guests, they tend to check out earlier. Being that they now have to clean 8 to 10 rooms each, the earlier that they can start, the easier their day goes.

Unfortunately this is another example of Disney's cutting costs having a negative effect on the Guest experience. :sad2:

[Golden Rose]

When we were there in October, DS and I were sick on the day we were supposed to check out of BWV and move to AKV. We knew we were likely to be "homeless" for many hours, when all we wanted to do was be in bed, so we definitely waited until the last minute to check out. Mousekeeping did come by a couple of times early. We ended up telling them that they could start on the studio part of the the 2 bedroom, but they needed to stay out of the one bedroom until we cleared out at 11. That seemed to help them at least a bit, and if get pressured again before we're ready, I'm likely to try that again.

[crisi]

The Mousekeepers have learned that if they put a little pressure on the Guests, they tend to check out earlier. Being that they now have to clean 8 to 10 rooms each, the earlier that they can start, the easier their day goes.

Unfortunately this is another example of Disney's cutting costs having a negative effect on the Guest experience. :sad2:

People have been reporting this pressure since before I started lurking here for a trip in 2000. It isn't recent costcutting that has negatively impacted the guest experience - this has been a consistent technique with DVC since the beginning.

I'm not saying its good, just blaming it on recent events or costcutting is inaccurate.

[disneynutz]

People have been reporting this pressure since before I started lurking here for a trip in 2000. It isn't recent cost cutting that has negatively impacted the guest experience - this has been a consistent technique with DVC since the beginning.

I'm not saying its good, just blaming it on recent events or cost cutting is inaccurate.

According to my conversion with Mousekeeping last week, they have increased the max number of rooms per Mousekeeper to 10. In the past it was 8. Granted they aren't loading them with full cleanings, but instead of hiring additional Cast Members, they are reducing or keeping the costs low by increasing their work load.

They have in the past bugged us early on check out day, but their tenacity seems to have increased.

:) Bill