Pre-Order PhotoPass $99 Deal - Gone

[ccigliano]

I went in to the Photopass pre-order link last night and it was not available any longer. Another Diser called and it seems that you will need a pin code mailed to you before you leave for your trip to get the deal. The TA told her she will receive the pin code when she gets her final documents two weeks out. But what about DVC members, does that mean we won't get one? I am really getting annoyed with all the perks that paying guests have received recently. It's not like I didn't pay a bunch of money upfront that they took and invested. My vacation is not "free" and I should be entitled to this specific perk as well. Anyone else feel the same way or am I just over-reacting again.

[Chuck S]

Why would anyone feel "entitled" to a discount perk?

I have no clue whether DVC will receive a pin code or not...perhaps they are restricting it to specific room packages? If the discount code is given to those that book discounted room only reservations, like AP holders, then I agree that DVC should probably receive the code. If those booking a full package vacation receive the code as part of the package, then no, I don't think we will, or even necessarily should receive the code.

[TLSnell1981]

I received an e-mail regarding the photopass special. I didn't realize I had to access it through the link. I tried to order the cd by just going to the website. Now I know why it was "gone". Darn it!!

Oh, and I'm a DVC member.

[ccigliano]

Why would anyone feel "entitled" to a discount perk?

I have no clue whether DVC will receive a pin code or not...perhaps they are restricting it to specific room packages? If the discount code is given to those that book discounted room only reservations, like AP holders, then I agree that DVC should probably receive the code. If those booking a full package vacation receive the code as part of the package, then no, I don't think we will, or even necessarily should receive the code.

Up until last night the perk was available to everyone and shame on me for not acting quickly enough. Now it "seems" it will only be available to those guests paying cash. I paid cash too it was just a few years back and I feel like I am not being treated fairly in this instance.

[GoofItUp]

Trying to make sure I understand.....any guest staying on WDW property for cash, be it Value, Mod, or Deluxe, discounted package or full price room, will be able to pre-purchase the photopass CD for the $99 rate? But people staying DVC can't?

[twinklebug]

Trying to make sure I understand.....any guest staying on WDW property for cash, be it Value, Mod, or Deluxe, discounted package or full price room, will be able to pre-purchase the photopass CD for the $99 rate? But people staying DVC can't?

I don't quite understand who is getting the pins either, but, if this is the case* and it's only being offered to those paying for a resort "hotel" stay (not on points), and if the 10% discount is so important to a DVC member, there's a simple solution: Get the best of both worlds: Book the first night of the stay at a value (hopefully it's a Fri or sat & you can save a ton of points) have a night of silly, huge, iconic fun and then move over to your DVC room all while having the pre-ordered discount.

And with only 1 night, nearly everything should still be packed making it easy to have bell services move your luggage over for you.

* again, we're not sure who is being offered the pin codes, and I might add, not everyone is up for the challenge of moving resorts. Fully understood.

[Chuck S]

Up until last night the perk was available to everyone and shame on me for not acting quickly enough. Now it "seems" it will only be available to those guests paying cash. I paid cash too it was just a few years back and I feel like I am not being treated fairly in this instance.

Do you know that anyone paying cash gets the PIN? Including discounted room only (non-package) reservations, like AP discounted, or FL resident rooms?

Or, is the PIN only being distributed to those booking a package?

DVC is generally treated like the AP discounted room folks. Because DVC rooms are discounted and room only. It is just that they are discounted as well as pre-paid until the end of the contract.

[headgorilla]

This is right of the photo pass web site:
The Pre-Arrival Savings Offer Promotion is made available only to Guests with an upcoming stay at the Walt Disney World � Resort who also have granted Disney Destinations permission to send promotional email. Eligible Guests will be sent an email from Disney Destinations approximately 45 days prior to their stay (though the timing can vary). The email contains planning information about the trip as well including a link to the offer page for the Disney's PhotoPass Pre-Arrival Savings offer. The offer is only valid for the recipient of the email and is not transferable. The offer is only available for purchase prior to the recipient's vacation.


So reading this I think we can assume that DVC members will also get sent a "link" to the pre arrival savings offer? I certainly hope so! :scared1:

[cheezNE1]

Looks like the photopass website is not working today. Keep getting bad host name. :confused3

[BLLB]

Interested to hear how this turns out.

[rpk1951]

according to the link on the main Disney web site, the Photopass page is currently unavailable as it is being enhanced. I guess we'll see what the enhancement is.

[GoofItUp]

This is right of the photo pass web site:
The Pre-Arrival Savings Offer Promotion is made available only to Guests with an upcoming stay at the Walt Disney World � Resort who also have granted Disney Destinations permission to send promotional email. Eligible Guests will be sent an email from Disney Destinations approximately 45 days prior to their stay (though the timing can vary). The email contains planning information about the trip as well including a link to the offer page for the Disney's PhotoPass Pre-Arrival Savings offer. The offer is only valid for the recipient of the email and is not transferable. The offer is only available for purchase prior to the recipient's vacation.


So reading this I think we can assume that DVC members will also get sent a "link" to the pre arrival savings offer? I certainly hope so! :scared1:

I had just thought that we'd probably be seeing the special link or code or wahtever for sell on ebay, but looks like that won't happen. Keeping this non-transferable should be an easy enough thing to control.

I, too, will be interested to see how this turns out.

[edk35]

popcorn:: The case of the disappearing perk....continues.

[BirdsOfPreyDave]

I've just sent the following to DVC through the member web site. I'm not sure if it will do any good, but it can't hurt to ask. Please join me if you'd also like to see this perk for DVC.

Guests booking a WDW vacation package through Disney Destinations are eligable to receive a discount for pre-purchasing a PhotoPass CD, or PhotoPass CD + PhotoBook.

Please explore the possibility of adding this as a DVC perk!

[Cheeky in TN]

I called DVC member services to ask and was referred to Photopass to ask. It was too late in the day to call Photopass. My question is "I am signed up with Disney Destinations, but have booked a trip through my DVC points. If I buy tickets through Disney, or is the systems linked since I am staying at a Disney Resort, can I get the discount". Also considering I have used Photopass many timers in the past, hoping this is possible.

If not, oh well. It is worth a try, but nothing I will lose sleep over.

[vicki_c]

What a joke the PP people are. I sent a note last night ...I can't cut and paste it all here because I'm on a different computer, but their response just came to my phone.

In a nutshell, I asked "will there ever be an opportunity for DVC members staying on points to receive any discounts on the Photopass?".

Here's another oh-so-helpful Disney response:
Thank you for your recent visit to DisneyPhotoPass.com. Promotional offers are occasionally made available through select marketing programs. DisneyPhotopass.com does not have a promotion available on the website at this time.

Sincerely,
Michelle
Disney Photo Imaging Guest Support Team

[Brian Noble]

Well, this is Disney. I'd about die of shock if you actually got a written answer that said "Yep, we certainly might give you a break on the price..."

[Doug7856]

We had planned on pre-purchasing the CD for our November trip. At this point, we have a decision to make. I'm tempted to skip the photopass thing altogether and not buy any pictures or the CD. My pictures are generally better than the Photopass pictures, but then I'm not in them.

As Chuck has pointed out, Disney is not required to provide this perk; likewise, I'm not required to purchase any photopass products. We have a 10 day trip including 3 nights at Pop and 6 nights at SSR. I'm beginning to think I should just bypass the photos and just enjoy the world. Haven't decided yet . . .

[Brian Noble]

Each trip, we tell ourselves that "this time, we won't get the CD." Each trip, we do anyway, because there are always at least a half-dozen shots we just have to have. At that point, we're into nearly $100 just to download the ones we really want, and "for just $50 more" we can get them all.

One clever Rat, that's for sure.

[ccigliano]

I've just sent the following to DVC through the member web site. I'm not sure if it will do any good, but it can't hurt to ask. Please join me if you'd also like to see this perk for DVC.

Just went to the member site and asked that they consider the perk for DVC as well:thumbsup2. Thanks.

[PinkTink63]

:coffee:

[vicki_c]

Well, this is Disney. I'd about die of shock if you actually got a written answer that said "Yep, we certainly might give you a break on the price..."

I would rather have them say "no, there are no plans to EVER offer DVC members a deal" or "we don't know at this time" than that *(%# Disney double-speak.

Disney is the absolute worst when it comes to not answering questions -- just giving a canned boilerplate response that doesn't even come close to answering the specific question asked. It's ridiculous.

And I did write back to them, saying something just like that -- without the cursing! ;)

[twinklebug]

For my Dec Trip, our first night is booked at one of the values (S'ok, I've always wanted an excuse to try a value for a night - as long as I finish out the trip at one of my favorite DVCs)

Disney Destinations just emailed me the "Disney Vacations Must Sees for the ____ family" including the link to the $99.95 pre-order CD. So a single night booked at one of the Disney resorts at the start or end of your vacation will work. Just thought I'd let you know, a compete vacation package is not required.

I doubt I'll take them up on the offer. I did photopass shares back when they were permitted, and must say to get $100 value out of it with just my kids and I I'd constantly be living in front of the cameras just to get a handful of shots without me lookin' funny :laughing:

[ToddyLu]

:rolleyes: If you think getting the Photopass CD for $99 is difficult. Try getting a refund for it. We took 2, yes 2 pics last year with PP and of course had prepaid for the CD. It took me two weeks, multiple phone calls and emails to get past the double talk and finally get the refund. Never again!! I will just pay for the individual photos if we want them.

[Mrs Hobbes]

DOn't forget that you can ask the photopass photographers to take photos for you with your own camera too :goodvibes

So the solution, stop get a photopass photo done and one with your own camera and then put your own pictures on your own free CD when you get home :thumbsup2

[stormer]

This was posted in another thread by Brad K:

I'm working directly with PhotoPass to get the best information I can and to update the Definitive Guide to PhotoPass to accurately reflect the current situation.

This is based on information I was given with a little bit of what else I've seen, but here's the basic rundown as I understand it:


Quote:
Recently the procedure for doing this has changed and is as follows: guests who book a Walt Disney World vacation either online at the Walt Disney World website or over the phone directly with the Walt Disney World Reservation Center will receive an email from Disney approximately at the mid-point between booking the vacation and the check-in date or at 45 days, whichever is less. The email subject will be 'Disney Vacation Must Sees for the (name) Family' and will contain, amongst other information, a link to pre-purchase the Disney's PhotoPass PhotoCD at a discounted rate. In order for a guest to receive this email, however, the following two conditions must be met: (1) Disney must have the guest's email address on file; and (2) the guest must have given permission to receive promotional emails. Please note that DVC members and their guests and those who book through a travel agent are ineligible to receive the discount offer at this time. While this is expected to change in the future, guests who are staying at a non-Disney owned and operated resort will be required to pay the full rate.

I'm willing to get any questions answered I can. I've already inquired about cases like Wish trips where they are likely staying offsite, so I'll follow up with that if there's anything, but the bottom line is this does not reflect a change in policy at all.

Here is a link to the whole thread:

http://www.disboards.com/showthread.php?t=2311463

Basically it seems like DVC members willnot be able to get this any more, but most others will!

[Brian Noble]

Perhaps. Someone who isn't staying onsite for an upcoming trip posted on another board that she got one of these emails. So who knows?

Even if this is the state of affairs today, the winds of change blow swiftly in Orlando---tomorrow, it will be different.

[vicki_c]

I did get a more intelligible and human response from the Photopass people today (in response to my 2nd e-mail)! Here's what they said:

Thank you for your request for assistance. We do not know if there will
be an opportunity for this prepurchase offer to be made availble to DVC
members in the future.

Now, I'm not happy with the answer -- but at least it's honest - they don't know.

This was sent by a different PP CM than the first one, apparently someone with better reading/writing skills!

I also went to DVC and sent an e-mail asking them to look into getting that as a member perk.

[alamode]

The person I talked to today at Photopass stated "At this time, no, DVC members do not get to pre-order, but since you're trip isn't until May of next year, I would think this would change by then."

Take that for what it's worth. I think they were getting a lot of DVC inquiries today.

[joshua4]

I am renting points in Feb. and just saw a post on the Theme Park board from BradK which seems to have an update -- he says:


* PLEASE READ *

I have some additional information.

Although DVC members (staying on points) do not currently receive the email, DVC members can contact PhotoPass with their member id and reservation # and get the pre-order discount offer upon request.


So -- I think things may be looking up.

Lauren

[podsnel]

I found this out last week when i tried to purchase the CD early. And i called PP and was told it was not available to DVC, but it was available to everyone else staying on cash. This one DOES make me mad- I don't like being discriminated against for being a DVC member. I can understand their reasons for taking away other things that are special for us because of $$ (like the valet parking), I don't LIKE it, but I can UNDERSTAND it. But THIS is crap.

Come to Disney once every 5 years, and get a DVD of your pictures at a discount!! Come to Disney more often and get to pay more for those pics every time you come!! Have a magical Day!! It's kind of the opposite of other frequent customer incentive plans, don't ya think?:rolleyes:

[vicki_c]

I found this out last week when i tried to purchase the CD early. And i called PP and was told it was not available to DVC, but it was available to everyone else staying on cash. This one DOES make me mad- I don't like being discriminated against for being a DVC member. I can understand their reasons for taking away other things that are special for us because of $$ (like the valet parking), I don't LIKE it, but I can UNDERSTAND it. But THIS is crap.

Come to Disney once every 5 years, and get a DVD of your pictures at a discount!! Come to Disney more often and get to pay more for those pics every time you come!! Have a magical Day!! It's kind of the opposite of other frequent customer incentive plans, don't ya think?:rolleyes:


See the post above yours for the current resolution for DVC members - we can get the discount.

[podsnel]

See the post above yours for the current resolution for DVC members - we can get the discount.

That was posted while I was complaining- too funny! :rotfl: Thanks for the info-I'm a happy DVC member once again! :thumbsup2

[ccigliano]

I am renting points in Feb. and just saw a post on the Theme Park board from BradK which seems to have an update -- he says:


* PLEASE READ *

I have some additional information.

Although DVC members (staying on points) do not currently receive the email, DVC members can contact PhotoPass with their member id and reservation # and get the pre-order discount offer upon request.


So -- I think things may be looking up.

Lauren


This is Great News!!! :cool1:Thanks so much for following up, I will call Photopass tomorrow to get the perk as I'd love to get the CD for $99 for our Christmas Trip. My sister's family (two adorable nieces) are joining us so it should be a great time. I'll let you know how I make out tomorrow.:thumbsup2

[andijean]

Let me know how it goes when you call photopass. Do you know what the number is to call? We are going in 5 weeks and I would like to get this. Thanks!

[d-r]

You know, I think this is a problem with the bloated software they are using. I think they just didn't figure out that it was cutting out dvc members. And then the regular cms down the line figure it was meant to be that way.

We've bought several photopass cds. I think that the pre-purchase price is there to get you to be pre-buy a cd, not as "perk." And to whoever said 10% - the difference between 149 and 99 isn't 10%. I think the purpose of that is to get you locked in to buying the cd. It is a marketing offer.

But then they put the new software in place so that it would e-mail this out to get people interested, but somebody forgot to enter it for DVC. Remember when they first put alacarte on-line for making dining reservations? For a few days dvc members couldn't make on-line reservations because the coders hadn't remembered to take care of that.

Here's an example. We are coming back in December, and we've made our dining reservations. We were walking through epcot the other day and saw that remy the rat was still at chefs of france. We hadn't made a reservation there, but our kids wanted to go in December, but we couldn't remember what we'd reserved when. Anyway, yesterday I was standing by the guest services desk waiting for people to catch up, and I remembered, oh yeah, dining for December. So I went to ask them for a print out. No big deal here, but the new system doesn't have a way to print out your dining reservations anymore! They forgot to put that in there. They are hoping that they will add it back in.

I honestly think it is an IT problem of omission rather than a planned situation where someone decided oh, let's give this offer to guests booked through DRC but not DVC. They just didn't put it in the computer program.

Disney World's IT is a joke right now. They've put this hugely bloated and slow reservation software in place, and they've "forgotten" all sorts of things. It's a joke.

[Crystal_27]

DVC members can contact PhotoPass with their member id and reservation # and get the pre-order discount offer upon request.




:woohoo:

[Eeyore2142]

I just called and got it for my November trip. I called 407-560-4300. All they needed was my confirmation number and email I use for photopass. I was given a code that will give $50 off when you order the CD after you home home. It was not a pre-order, but a coupon.

[headgorilla]

Well, I called this morning as well. I spoke with a guy named Mike. He said that the discount was not offered to DVC members, but to expect it to be extended to DVC members in the near future. I also told him that I had heard that if I call and request it, it would be granted. He stated that he didn't know where I had heard that, but it was not true and that it was only for people staying at the resorts. He asked when I was going to Disney and when I told him Feb., he then said to expect an email in Dec. with the promotion.
So the whole conversation seemed to be double talk. I intend to call them again at 45 days out from my trip, if I don not get an email. Hopefully I will get some satisfaction!:confused3

[vicki_c]

Well, I called this morning as well. I spoke with a guy named Mike. He said that the discount was not offered to DVC members, but to expect it to be extended to DVC members in the near future. I also told him that I had heard that if I call and request it, it would be granted. He stated that he didn't know where I had heard that, but it was not true and that it was only for people staying at the resorts. He asked when I was going to Disney and when I told him Feb., he then said to expect an email in Dec. with the promotion.
So the whole conversation seemed to be double talk. I intend to call them again at 45 days out from my trip, if I don not get an email. Hopefully I will get some satisfaction!:confused3

The information Brad posted (not sure if it's in this thread or just the Theme Parks board thread specifically said for people staying ON-SITE -- so it is not currently being offered to DVC members staying off-site. Your post made it sound like you're not on-site? (the part I bolded). If you are on-site, within 45 days of your trip, and a DVC member -- you can call and ask for the discount as well. So if those things are true, I would call back and "thank you for playing Cast Member roulette!" :rotfl:

[thelionqueen]

I just called and got my code as well. When I first requested it, she told me that the information I received was incorrect, and it was a code being sent out randomly to guests. When I told her that my cousin just called and got the code, I pushed back and asked why could she get it and not me. After a moment or two on hold, she got my information and my code.

I love the term "Cast Member Roulette" so sad, yet true! :lmao:

Seriously though, why the heck wouldn't WDW send that code out to everyone to get them to buy the CD? I'd guess that less than half of those it got sent out to would actually use it, but 100% of the recipients would APPRECIATE getting it, and it would generate revenue for Photopass purchases. I don't get it :confused3

[scottb8888]

just called and they said no for a DVC Memeber. I complained that other folks have gotten it. They said there was a blog out there giving mis-information! They mentioned they had given away some this morning but were told to stop.

[mousestruck]

I just called and was denied as well. I asked to speak with a manager, but was told one was not available and someone would call me back. This is very disappointing. I hope the situation is resolved soon and DVC members are able to get the discount.

[RobPickles]

It makes no sense why they would even change this.

If you are buying the cd in advance, then why not get a discount? You have already decided you want it.

All the confusion and mess that has come about because of this is ridiculous!

My guess is that they are just going to go back to the way it was. They have taken something that works wonderfully and broken it. Time to get their butts in gear and fix it again.

Rob :)

[headgorilla]

The information Brad posted (not sure if it's in this thread or just the Theme Parks board thread specifically said for people staying ON-SITE -- so it is not currently being offered to DVC members staying off-site. Your post made it sound like you're not on-site? (the part I bolded). If you are on-site, within 45 days of your trip, and a DVC member -- you can call and ask for the discount as well. So if those things are true, I would call back and "thank you for playing Cast Member roulette!
Yes I have a 2 bedroom BLT MK view. The guy I spoke with was made aware of not only when I was going, but where I was staying. This is DVC not a "resort". Makes you wonder what exactly is the difference hey? And yes I am definitely going to call again when I am 45 days out. I'll keep is posted when I call.:sad2:

[keishashadow]

we're staying @ POR on FreeDP. I received email from Disney Destinations re planning & there was a link for photopass

it offers the $99.95 preorder for CD (which includes a 'free' personalized photopass card)

said offer came exactly 44 days prior to visit (as in after final payment date) & expires 1 day before our arrival.

note fine print does indicate:

Offer Eligibility: This offer is exclusively for recipients of "Magical Musts" email which is sent by Disney Destinations to Guests who have booked an upcoming stay at the Walt Disney World Resort, the offer is non-transferrable

btw, even when purchasing the preorder of CD, you are permitted to request a refund as long as you do so within 2 weeks after completion of your vacation as long as you don't use the 'credit' in your photopass account

[jackskellingtonsgirl]

Hmm.

We have a cash trip in December. I deleted that e-mail the other day! :rotfl2: I NEVER would have looked for a pre-order code by clicking that link.

I will be interested to see what they work out prior to our next trip on points, which will be in June.

[keishashadow]

Hmm.

We have a cash trip in December. I deleted that e-mail the other day! :rotfl2: I NEVER would have looked for a pre-order code by clicking that link.

I will be interested to see what they work out prior to our next trip on points, which will be in June.

don't feel bad, i would've cleared it out of emails too if i hadn't read this thread 1st:thumbsup2

ive never purchased it before, talked into it by DIL who tells me we can group all of our family's photopass cards taken during our vaction onto it:confused3

[BirdsOfPreyDave]

I got excited by the post in the other thread, too. However, as of 10:30 on Friday morning, it doesn't appear that this works any more.

I called three different times, and got the same answer every time -- not available to DVC members. I thought maybe I was just having a bad day on the Cast Member Roulette wheel and kept calling, but I started cycling through the same cast members. I asked to speak with a supervisor. He called me back about 20 minutes later and said the same thing -- not available to DVC members.

The first call, I was up front and said to the cast member, "I'm a DVC member staying on points, and understand this offer is now available to us." She shot me right down. "Not available to DVC at this time."

The second call, I didn't say anything about DVC. She asked me what resort I was staying at, and when I told her SSR, she asked if I was a DVC member staying on points. I told her I was, and got shot down again. "Not available to DVC members at this time."

Same thing on the 3rd call, and when I talked to the supervisor. The supervisor told me the discount is only available to people who book on the WDW web site or call 407-WDW-STAY.

[Anjelica]

I got excited by the post in the other thread, too. However, as of 10:30 on Friday morning, it doesn't appear that this works any more.

I called three different times, and got the same answer every time -- not available to DVC members. I thought maybe I was just having a bad day on the Cast Member Roulette wheel and kept calling, but I started cycling through the same cast members. I asked to speak with a supervisor. He called me back about 20 minutes later and said the same thing -- not available to DVC members.

The first call, I was up front and said to the cast member, "I'm a DVC member staying on points, and understand this offer is now available to us." She shot me right down. "Not available to DVC at this time."

The second call, I didn't say anything about DVC. She asked me what resort I was staying at, and when I told her SSR, she asked if I was a DVC member staying on points. I told her I was, and got shot down again. "Not available to DVC members at this time."

Same thing on the 3rd call, and when I talked to the supervisor. The supervisor told me the discount is only available to people who book on the WDW web site or call 407-WDW-STAY.

Disappointed if we can't get it...:(

[jackskellingtonsgirl]

don't feel bad, i would've cleared it out of emails too if i hadn't read this thread 1st:thumbsup2

ive never purchased it before, talked into it by DIL who tells me we can group all of our family's photopass cards taken during our vaction onto it:confused3

I was able to fish it out of my "deleted" folder, and there is indeed a code to get the CD for $99. But our trip is only 3.5 days. I am not buying the CD for such a short trip.

We have done the CD a few times. We usually go in on a CD with friends so it isn't quite as expensive. The pics simply are NOT that good, so I don't think it would EVER be worth $149.

[LCoulter]

I tried calling this morning and they wouldn't give me the discount. :mad: I am so disappointed. Our trip is only 37 days away.

[RobPickles]

This is really ridiculous!

I don't understand why they would take this away. Don't they WANT people to buy the cd?? I was more encouraged to buy it when i knew i could pre-order got the discount. I do not see why they would offer it to 'cash only' people.

We, as DVC members, definitely spend more in WDW on a yearly basis than the family that goes to WDW once over 5-10 years, so WE should be getting the discount - if anyone!

Now, i saw people who are DVC say they got the pre-order discount by calling DPP and giving their reservation number and now i see people being turned away. So which is it?

All I know is that they better come to their senses and fix this.

Rob :)

['Countingmom]

I think they will have to fix it and hopefully quick. I will be there in less than a month and was just getting ready to buy my Prepaid CD. Guess I will just have to keep checking back and see if I can catch a day when the answer is back to "yes" again.
:confused3

[Chuck S]

We, as DVC members, definitely spend more in WDW on a yearly basis than the family that goes to WDW once over 5-10 years, so WE should be getting the discount - if anyone!
Rob :)

As individuals, you are correct, we spend more over the course of membership. However, it is very doubtful we spend as much "per room turn" as the occasional Disney visitor.

DVC has nothing to do with this perk, itis offered by what ever management group handles the Photo Passes, and it is up to them as to whom they offer it. Don't like it? Simply don't buy a Photopass.

While it doesn't hurt to make your feelings known to Disney/DVC, I wonder how many such discount requests (not just photopass, but overall) Disney receives from DVCers, it may be to the point where Disney thinks DVCers feel "entitled" to these perks, and they may feel DVCers are never satisfied...so they figure it is pointless to offer such perks.

We've seen threads here where DVCers feel "entitiled" to Photo Pass discounts, Park Ticket Discounts, free valet, DDP discounts, free use of privately operated spa facilities, and many other perks.

[twinklebug]

I wonder how many such discount requests (not just photopass, but overall) Disney receives from DVCers, it may be to the point where Disney thinks DVCers feel "entitled" to these perks, and they may feel DVCers are never satisfied...so they figure it is pointless to offer such perks.

We've seen threads here where DVCers feel "entitiled" to Photo Pass discounts, Park Ticket Discounts, free valet, DDP discounts, free use of privately operated spa facilities, and many other perks.

Thank you for saying this Chuck. I believe you're right.

My son worked with Disney on the college program. He was assigned to the exciting position of ticketing. The one thing he said all the CMs dreaded was the entitled attitude some AP holders gave the cast members. It was his job to smile and make everyone happy, but AP holders were the hardest to appease: even when he knew the rules, they thought they knew the rules better.

It sounds to me like DVC owners are becoming the same.

Now that said, I do appreciate the members here looking out for themselves as it cascades through and can help us all. (I also believe that there are times it may have the opposite effect. :headache:)

[RobPickles]

Don't like it? Simply don't buy a Photopass.

Are you kidding? We LOVE the Photopass! In fact, we took so many pictures last trip, they had to send us 10 CDs!

I am not trying to "complain" or feel I am "entitled", just voicing an opinion.

As i said earlier, we go down every year now, and you would think that some of these groups that deal with our "perks" would see and apprieciate that from all these loyal and happy DVCers.

Rob :)

[Anjelica]

I agree with not feeling entitled. I feel entitled to what my contract states (i.e. xx points at xx resort) and that's it. That doesn't mean I'm not disappointed if those staying on DVC points cannot pre-purchase the CD for the discount. We have gotten the Photopass CD for our last several trips and have always enjoyed it.

[keishashadow]

I was able to fish it out of my "deleted" folder, and there is indeed a code to get the CD for $99. But our trip is only 3.5 days. I am not buying the CD for such a short trip.

We have done the CD a few times. We usually go in on a CD with friends so it isn't quite as expensive. The pics simply are NOT that good, so I don't think it would EVER be worth $149.

hmm i didn't see an actual code, just a link where i can pick which version i want, then it takes me to sign in on photopass site.

i didn't add it yet as im not sure of the timing:confused:...i'd like to have several weeks once we come home to edit the pics, etc. and thought i read u only have 30 days from date of purchase before it expires:confused3

[thelionqueen]

we're staying @ POR on FreeDP. I received email from Disney Destinations re planning & there was a link for photopass

it offers the $99.95 preorder for CD (which includes a 'free' personalized photopass card)

said offer came exactly 44 days prior to visit (as in after final payment date) & expires 1 day before our arrival.

note fine print does indicate:

Offer Eligibility: This offer is exclusively for recipients of "Magical Musts" email which is sent by Disney Destinations to Guests who have booked an upcoming stay at the Walt Disney World Resort, the offer is non-transferrable

btw, even when purchasing the preorder of CD, you are permitted to request a refund as long as you do so within 2 weeks after completion of your vacation as long as you don't use the 'credit' in your photopass account

Can you post which e-mail address this came from? I'd like to look in my folder (over 1000 e-mails) to see if I got it. I'd appreciate it!

OT to Keisha-last time I saw a post from you, you had no tags...been awhile I guess. Anyway, congratulations! I could NEVER figure out why you didn't have any tags with as long as you've been on the DIS :hug:

[ftballfan7]

I agree with not feeling entitled. I feel entitled to what my contract states (i.e. xx points at xx resort) and that's it. That doesn't mean I'm not disappointed if those staying on DVC points cannot pre-purchase the CD for the discount. We have gotten the Photopass CD for our last several trips and have always enjoyed it.


I agree with the concept of not feeling entitled for many of the perks also. But initially this change was being billed as this particular offer was now only going to be offered to resort guests, booked through Disney. One of the previous posters indicated that the cm they spoke to seemed to differentiate between DVC and Disney Resort. This I do have a problem with. Whats next? No emh, no free parking at the resorts?

In this case I do feel wronged, even though I don't generally get photopass (only once in last 5 trips). It just seems like DVC members are starting to be treated like second class vacationers.

[alamode]

Please explain to me how this is a perk? I'm coming to WDW, and I want to get a photopass.

I don't know statistically as fact, but I assume that DVC members are more pre-planners than the average guest, and therefore would be more apt to pre-purchase the CD. Why on earth would you piss off your customers that are guaratnteed to come every year, and cater to just the "one off" purchasers? If more than a third of DVC people say "I'd gladly pay $99, but no way in heck will I pay $149.99", then they are actually losing money.

I don't expect anything from Disney except my points every year. They can take away any "benefits" at any time, and although many may grumble, it is within heir right to do so. But this is treating DVC members as less than cash reservations, which is just crazy.

[keishashadow]

Can you post which e-mail address this came from? I'd like to look in my folder (over 1000 e-mails) to see if I got it. I'd appreciate it!

OT to Keisha-last time I saw a post from you, you had no tags...been awhile I guess. Anyway, congratulations! I could NEVER figure out why you didn't have any tags with as long as you've been on the DIS :hug:

thanx:goodvibesit took awhile, pandering does payoff:laughing:

anyway here's the email header

"Disney Destinations" disney@visit.disneydestinations.com

good luck tracking it down! fyi, the 1st paragraph states...

There's so much to see!
The XXX Family vacation is getting close!

There are so many wonderful things to see and do, we thought you might like a few handy links, customized recommendations and helpful travel info to keep your vacation plans running right on track. wonderful things to see and do, we thought you might like a few handy links, customized recommendations and helpful travel info to keep your vacation plans running right on track.

[andijean]

I was so excited that things were looking up for us to get this discount:cool1:. Then, it seems it is not looking so good:confused3. We are a month away from a Grand Gathering and this is something I wanted to do, but $149 is a lot for what you get. I could justify $99. We did it last time with a smaller group and it was nice to have all the group photos even if they weren't the best photos. I am hoping that things turn around in the next week, so I can pre-order. Keep me posted if anyone has any luck.

[nytimez]

I ordered PhotoPass for every trip. A $99, it's at the literal upper limit of what I'd pay for this. I'm disappointed we no longer get this discount, but I guess it saves me $100 per trip since I simply won't do it for $149.

It does seem that there's an overall trend of taking stuff away and giving nothing... again, we're not entitled to it and it's certainly their right to do so, but it does remove some of the warmth from DVC membership.

[KAT4DISNEY]

As individuals, you are correct, we spend more over the course of membership. However, it is very doubtful we spend as much "per room turn" as the occasional Disney visitor.

But that's the discord here - this seems to be something that some DVCer's ARE interested in spending their money on time and again (I never knew!) and it's a sale opportunity for Disney when they are desperately looking for cash to flow in on the extras. IMO it doesn't make sense to exclude DVC.


DVC has nothing to do with this perk, itis offered by what ever management group handles the Photo Passes, and it is up to them as to whom they offer it. Don't like it? Simply don't buy a Photopass.

While it doesn't hurt to make your feelings known to Disney/DVC, I wonder how many such discount requests (not just photopass, but overall) Disney receives from DVCers, it may be to the point where Disney thinks DVCers feel "entitled" to these perks, and they may feel DVCers are never satisfied...so they figure it is pointless to offer such perks.

We've seen threads here where DVCers feel "entitiled" to Photo Pass discounts, Park Ticket Discounts, free valet, DDP discounts, free use of privately operated spa facilities, and many other perks.

Entitlements happen everywhere people own something, spend a lot or sometimes just a little, or - especially where they hear of "magic" happening for some and would like it themselves. Personally I think Disney does a lot to create this feeling of entitlement and then to not expect it or recognize it will come is not reality.

But I also have a business view point where I think you need to protect and value your base. And my experience has backed it up time and again b/c you never know what unexpected things will happen and when you'll need your core. With Disney, DVC is one of those bases and to start singling it out from every other person staying on property is not smart - IMO. Within their right - certainly, but not smart. Since our rooms are already paid for all they can get us for is the extra's. Your more likely to have the one time visitor pay the premium and it takes more value to get repeat business.

[jackskellingtonsgirl]

hmm i didn't see an actual code, just a link where i can pick which version i want, then it takes me to sign in on photopass site.

i didn't add it yet as im not sure of the timing:confused:...i'd like to have several weeks once we come home to edit the pics, etc. and thought i read u only have 30 days from date of purchase before it expires:confused3

I am not sure on the timing/expiration.

For our August trip I bought the pre-paid CD with a Disney Visa code about 6 weeks before we left. We were gone for 2 weeks, so by the time we came back my "code" for the discounted price was at least 8 weeks old. It still worked, and I had 30 days after I entered my PhotoPass cards to choose the pics, add borders, and complete the order for the CD.

But that was a few days before they popped the price up to $149, and now they have done away with pre-order for the general public so they may have made other changes I am not aware of.

It's interesting that Disney would rather have $0 from me than $99 when I stay on points. Like I said, this cash trip is so short I wouldn't even consider a CD.

EDIT:
I pulled up the e-mail again, and you are right. When I click the link from the e-mail it pulls up the CD at $99, so they probably send a code to type in to drop the price when you order the CD. The offer expires the day before our trip starts.

[Anjelica]

I just saw this on stitchkingdom website regarding the pre-purchase of the photopass CD and DVC members:

"Please note that at this time DVC members staying on points and their guests and those who book through a travel agent will not receive this email at this time. This is because the email is sent out through Disney Destinations and not directly from Disney's PhotoPass. However, guests who fall under this category are still eligible to pre-purchase the PhotoCD for $99.95 as long as Disney's PhotoPass can verify the reservation information (DVC members should also be able to provide their Member ID in addition to reservation number)."

http://stitchkingdom.com/disneysphotopass/#sessions - has anyone yet been able to verify this?

[Anjelica]

More good news - looked at the forums from folks who have talked to Disney Photopass directly. Seems maybe DVC members may indeed be able to preorder at discount price. Disney photopass is apparently trying to work out the issue:

http://www.stitchkingdom.com/forum/index.php/topic,11106.0.html

[vicki_c]

I wasn't going to chime in again, but I will ...

A few people (DVC people) were refused yesterday, but it seems like those were anomalies because others were not. I think if you call and make sure to give them your reservation number -- not just say you are a DVC member -- you can still get the pre-order discount. That's what I've been told by those in the know. Since my trip is still 90 days away, I haven't called myself yet.

If you try and can't get it, definitely post back here. Or if you do get it.

Since my trip is still so far away, I'm just waiting to see how things play out over the next few months before getting too stresed about it.

[Doug7856]

I sent an email to Disney PhotoPass customer service. Here is the reply in part:

If you do not receive this offer, it could be because your email address
is not on file and/or permission was not granted to send marketing
messages to you. Also, if you booked through a travel agent, we may not
have your email address in our database. The pre-arrival savings offer
is meant for guests who purchase before their trip.

I specifically said that I had booked with a travel agent and provided my booking number (I leave in less than 30 days). I replied asking again if I could get the offer and the reply was a "thank you" for providing feedback on the web site.

Very frustrating. Do I need to request the discount from the PhotoPass people or Disney Destinations?

[ccigliano]

As individuals, you are correct, we spend more over the course of membership. However, it is very doubtful we spend as much "per room turn" as the occasional Disney visitor.

DVC has nothing to do with this perk, itis offered by what ever management group handles the Photo Passes, and it is up to them as to whom they offer it. Don't like it? Simply don't buy a Photopass.

While it doesn't hurt to make your feelings known to Disney/DVC, I wonder how many such discount requests (not just photopass, but overall) Disney receives from DVCers, it may be to the point where Disney thinks DVCers feel "entitled" to these perks, and they may feel DVCers are never satisfied...so they figure it is pointless to offer such perks.

We've seen threads here where DVCers feel "entitiled" to Photo Pass discounts, Park Ticket Discounts, free valet, DDP discounts, free use of privately operated spa facilities, and many other perks.

I believe you are missing the point. This is not a perk like free dining. This is a special offer that was available to everyone prior to a couple of weeks ago for the pre-purchase of a photopass with a savings of $50 or 1/3 off. Everyone included both DVC and resort guests. Now it has been modified to exclude DVC. In this case, I do feel that I am being discriminated against, especially since we do visit often and as odds would have it purchase a photopass more often than most.

[vicki_c]

I believe you are missing the point. This is not a perk like free dining. This is a special offer that was available to everyone prior to a couple of weeks ago for the pre-purchase of a photopass with a savings of $50 or 1/3 off. Everyone included both DVC and resort guests. Now it has been modified to exclude DVC. In this case, I do feel that I am being discriminated against, especially since we do visit often and as odds would have it purchase a photopass more often than most.

Actually, it was never really available to everyone "officially". Although I am one that took advantage of the pre-purchase link on 4 separate occasions, so I'm not taking moral issue here, that link was never intended for "everyone".

In the last year or so, Disney was sending e-mails with the pre-purchase discount offer in them to SELECTED guests only a few weeks before your trip. I got one once, maybe twice, when I had booked cash reservations (never got one connected with a DVC reservation). The reason why Photopass didn't just post it on their website is because it really wasn't intended for everyone. By allowing the link to be "out there" -- not sponsored by Photopass explicitly, but not refused either -- they were implicitly giving it to everyone, but that really wasn't the actual intent from what I can tell.

So it's not really any different "officially" -- it's just that they closed the loophole/link that allowed anyone to pre-purchase at the discount.

[vicki_c]

I sent an email to Disney PhotoPass customer service. Here is the reply in part:



I specifically said that I had booked with a travel agent and provided my booking number (I leave in less than 30 days). I replied asking again if I could get the offer and the reply was a "thank you" for providing feedback on the web site.

Very frustrating. Do I need to request the discount from the PhotoPass people or Disney Destinations?

You have to call Photopass on the phone to get the discount code. Don't bother with the e-mail in this case.

[keishashadow]

jackskellingtonsgirl thanx for the info, im going to call to ask what current policy is & will report back if different from what u state.

btw, i checked my DVC res for my oldest DS/DIL anniversary trip the same general time period as my dates. I still didn't receive any sort of offer for that ressie.

imo if it's not going to be offered to DVC members staying on points, it's poor policy:mad:basically,members would be lumped into same category as offsite guests as to this offer which i consider to be an unofficial perc akin to AP Tix, dining & shopping discounts that we currently receive.

Im not a marketing peep, yet wonder since many member visit several times a year, i'd think they'd not avail themselves of purchasing many photos or the CDs to begin with...isn't a member paying $99 for the CD better than nothing?

That would be the 2nd perc that disappeared recently (valet being the 1st).:confused:I worry what may be next, especially if they ever decide to implement the online FP system previously discussed (wherein guests would receive additonal ones based upon level of stay):confused3.

Before i am reminded that all percs r gimmies, subject to change @ will; imo nobody likes to see the ones they utilize disappear:rolleyes:

[BirdsOfPreyDave]

I wasn't going to chime in again, but I will ...

A few people (DVC people) were refused yesterday, but it seems like those were anomalies because others were not. I think if you call and make sure to give them your reservation number -- not just say you are a DVC member -- you can still get the pre-order discount. That's what I've been told by those in the know. Since my trip is still 90 days away, I haven't called myself yet.

If you try and can't get it, definitely post back here. Or if you do get it.

Since my trip is still so far away, I'm just waiting to see how things play out over the next few months before getting too stresed about it.I sure wish I could figure out what I'm doing wrong if others are getting it. I'm now up to 7 phone calls to PhotoPass, and I've been denied any type of discount every time. If someone could tell me the "magic words" you used to get a discount code for your DVC points reservation, I'd really appreciate it. I've tried every angle I can think of.

[penguins1]

I called this morning and was denied as well.

"We currently don't have the discount available for DVC members but we are working on it"

I wish they would get this straightened out since it is hard for me to keep calling and calling without just getting the code.

I guess I will spin the wheel again a little later!

[Chuck S]

I'm really surprised these PhotoPass things seem to be so popular.

[lisa3635]

I called this morning and was denied as well.

"We currently don't have the discount available for DVC members but we are working on it"

I wish they would get this straightened out since it is hard for me to keep calling and calling without just getting the code.

I guess I will spin the wheel again a little later!

I got the same response this morning. I'm going to wait until next week and call back.

[penguins1]

So I tried again and got the same response.

The CM said to keep an eye on the DVC website - I almost laughed.

I am not really sure what is going on with this. It seems like there was a way to get the discount but perhaps that is gone now? If anyone is able to get it still let us know!

[nytimez]

I'm really surprised these PhotoPass things seem to be so popular.

When I'm there with my toddler daughter, I can focus on her and let someone else take the pics. She sometimes needs cues ("not yet... ok go to Mickey now...") or just simple attention while she waits that leave me not 100-percent camera ready. I think if I had an older child, I would take my own pics, but right now it works out really nicely to have PhotoPass photogs take the pics at the meet-and-greets.

Since I (until now) have paid for the CD, I use the photogs everywhere, even in places where I could take the photos on my own.

[hakepb]

I'm really surprised these PhotoPass things seem to be so popular.

I can see that it would be really, really easy to just carry around a waterproof and shockproof plastic card that has automatic nightly backup (I presume) vs worrying about my camera and laptop (for backup) on vacation.

Personally, I could never justify buying one CD for the cost of a decent camera. (you can now buy $100-$150 cameras that are better than my 3-4y/o $300+ camera) But, I understand why one might do so....

[katied]

For me, I do a lot of trips on my own with DS. He's only 2 (and before that, was really little and had to be held). If I want pictures of DS and myself together, then Photopass is necessary unless I want to ask strangers - and with a 2 yr old I never know how he'll cooperate, so better to count on Photopass. Also, sometimes he's scared, so I need to be there with him - again, I need Photopass folks taking the pictures.

In sort - if I want Disney vacation pics with DS, Photopass is my only choice, and I like saving the $ with preordering.

[penguins1]

Tried again this morning. Same message - supposedly information should be available very soon.

The one additional piece of info I did get was that if I am within 10 days of my trip and there is still no info available, they will see what they can do to help.

So hopefully we will be hearing soon.

[vicki_c]

If this has already been posted in this thread, I apologize, but I don't this it has been -- Photopass posted this on their Facebook page within the last few days, so I would just say: stay tuned. I bolded the part that was most pertinent here:

We haven't taken the pre-arrival CD away, but we did make a change to ensure that guests are truly buying it before their trip. To do so an email is sent about 45 days prior to your vacation. However, since we just made the change, some guests who are arriving fairly soon will get their email closer to their actual arrival date.

The link to the pre-arrival offer is included in a newsletter-style email, note that the link to the offer is just one of many links in the message. The email is called "Magical Musts for your Disney Vacation" and is sent out by our partners in Walt Disney World Marketing. We are currently working closely with our partners to find a way to get this email and/or a link to the offer to all eligible guests including those who book through Travel Agents and to Disney Vacation Club members. If you fall into one of those two groups AND you have an upcoming trip (within 45 days or so) please contact our Guest Support team using the Contact Us information on the site and they will assist you.

We thank all of our guests and fans for their patience and understanding as we work through this new way of providing the pre-arrival offer.

[RobPickles]

We haven't taken the pre-arrival CD away, but we did make a change to ensure that guests are truly buying it before their trip. To do so an email is sent about 45 days prior to your vacation. However, since we just made the change, some guests who are arriving fairly soon will get their email closer to their actual arrival date.

This is absolutely moronic.

It is very easy to know if someone purchased it beforehand. It is called ordering it on the website with your credit card and there being a record of the transaction.

This is a BS cop out statement to keep peopel satiated until they fix things.

Rob :)

[Brian Noble]

There were two issues, I think.

One, it appears that they don't want the offsite folks to be able to get the pre-order discount. Technically, I don't think it had never been offered to offsite folks, but was available if you knew where the link was---and the link location had become common knowledge.

Two, the system they had in place prior wasn't able to check dates to make sure the pre-order was really "pre". Or, perhaps more accurately, it might have been able to, but it didn't.

[Crystal_27]

We are currently working closely with our partners to find a way to get this email and/or a link to the offer to all eligible guests including those who book through Travel Agents and to Disney Vacation Club members. If you fall into one of those two groups AND you have an upcoming trip (within 45 days or so) please contact our Guest Support team using the Contact Us information on the site and they will assist you.
[/COLOR]

Sounds like true Disney double-speak to me. Since DVCers are reportedly calling (as instructed) and still being denied, I find this message quite misleading. Either allow people to do it or don't, but I think that PhotoPass is making a mistake by posting this type of message because, obviously, calling is getting people nowhere. :sad2:

[DenLo]

I'm really surprised these PhotoPass things seem to be so popular.

We pre-ordered one for a family reunion in June 2009. Since there were 3 1/2 (one bachelor) families having pictures taken all over the park it was worth the discounted price. I think we ended up with over 600 pictures after adding on the borders and characters. We ended up making calendars to give each family using the Photopass photos and some photos we uploaded from our cameras.

But until the next reunion, we don't plan to purchase the cd. I have to admit that frequently we took better photos than the Photopass people did. But this way we were all in the photo including the family photographer.

[vicki_c]

There were two issues, I think.

One, it appears that they don't want the offsite folks to be able to get the pre-order discount. Technically, I don't think it had never been offered to offsite folks, but was available if you knew where the link was---and the link location had become common knowledge.

Two, the system they had in place prior wasn't able to check dates to make sure the pre-order was really "pre". Or, perhaps more accurately, it might have been able to, but it didn't.

I agree with Brian 100%. As to why some people can't get it - I can't say, but some have been able to. And if you look at the stream of posts on their Facebook page -- there is someone there taking care of individual issues - you can tell by the stream of messages. I actually thought their message they posted was a positive step - better than silence.

Like it or not -- the pre-order offer was never meant to be available to anyone and everyone, as I think I stated earlier in the thread. We were all just lucky enough to be able to use the discount link in the past. I think the final outcome will eventually be that you can get the discount if you are on-site, but not if you are off-site. Just another perk for staying on-site.

[Doug7856]

I agree with Brian 100%. As to why some people can't get it - I can't say, but some have been able to. And if you look at the stream of posts on their Facebook page -- there is someone there taking care of individual issues - you can tell by the stream of messages. I actually thought their message they posted was a positive step - better than silence.

Like it or not -- the pre-order offer was never meant to be available to anyone and everyone, as I think I stated earlier in the thread. We were all just lucky enough to be able to use the discount link in the past. I think the final outcome will eventually be that you can get the discount if you are on-site, but not if you are off-site. Just another perk for staying on-site.

I think Disney put the cart before the horse here. They should have resolved the system problems before changing it. If they are able to resolve the issue for me, they will earn back a lot of the good will they tossed out with the trash. IMHO, it's more frustrating than it's worth.

(Vicki, Hi Disney Neighbor. If I'm not mistaken you help me with some planning last Thanksgiving :) )

[vicki_c]

I think Disney put the cart before the horse here. They should have resolved the system problems before changing it. If they are able to resolve the issue for me, they will earn back a lot of the good will they tossed out with the trash. IMHO, it's more frustrating than it's worth.

(Vicki, Hi Disney Neighbor. If I'm not mistaken you help me with some planning last Thanksgiving :) )

Hey Doug!

[thelionqueen]

I can see that it would be really, really easy to just carry around a waterproof and shockproof plastic card that has automatic nightly backup (I presume) vs worrying about my camera and laptop (for backup) on vacation.

Personally, I could never justify buying one CD for the cost of a decent camera. (you can now buy $100-$150 cameras that are better than my 3-4y/o $300+ camera) But, I understand why one might do so....

I like buying the CD from Photopass because it includes all the pictures taken by Photpass Photogs. We are going at Christmas and I can imagine the amazing backgrounds we can capture. We are also going to MVMCP which will be memories I want to keep.

Also, by having others take the picture, I don't need to worry about my husband's thumb in every picture, or one of us "missing" because we have to take the picture :lmao:

[BirdsOfPreyDave]

PhotoPass posted last night on their Facebook page that an update for DVC Members is coming very soon. (Of course, they also posted on Tuesday that one would be available by Wednesday, but the wheels of the corporate machine are apparently turning slowly.)

I think I'm going to be out of luck, because we leave for the airport in an hour. But I'll keep my fingers crossed for the rest of you.

Here's what I just posted to their Facebook...

First, thank you for pursuing the DVC solution. I'm very appreciative that the discount will eventually be available to me. We were really hoping to pre-order the PhotoCD and PhotoBook for our Halloween trip, but since we arrive later today, I guess it isn't going to work out for this trip. That's very disappointing.

I must say, as a DVC member and frequent PhotoPass customer, this whole ordeal has been very confusing and frustrating. Reports from other DVC members on chat boards that they were given a code after calling PhotoPass customer service, and even the PhotoPass post here on Facebook...

"We are currently working closely with our partners to find a way to get this email and/or a link to the offer to all eligible guests including those who book through Travel Agents and to Disney Vacation Club members. If you fall into one of those two groups AND you have an upcoming trip (within 45 days or so) please contact our Guest Support team using the Contact Us information on the site and they will assist you."

... seemed to have no relation to what I was told on many PhotoPass customer service phone calls over the past two weeks. I understand that the outcry when the previous link to the pre-order discount was changed probably caught you off guard. None the less, it would have been nice if all the nuisances of "on-site guests" had been explored and solutions found before the change was made. It would also be nice if there would be a consistent and well-communicated message.

If you've got Facebook, you can become a PhotoPass fan at http://www.facebook.com/home.php#/pages/Disneys-PhotoPass-Service/148371108324

[MommaSue]

I'm sorry I haven't read through the entire thread so I don't know if this has been discussed....but, is the pre-order option only available to DVC members? We booked our vacation directly through Disney (not DVC members). I really wanted to pre-order the DVD this trip, but haven't received an email code. :sad1:

[Tara]

I'm sorry I haven't read through the entire thread so I don't know if this has been discussed....but, is the pre-order option only available to DVC members? We booked our vacation directly through Disney (not DVC members). I really wanted to pre-order the DVD this trip, but haven't received an email code. :sad1:

The problem discussed here is that it is not available to DVC members. It is available to regular resort guests, and if you did not get the email, there's a number in this thread a page or two back that you can call to get the code. You'll have to give them your reservation number when you call. The emails are supposed to go out about 45 days prior to arrival. If you are arriving sooner than that, you might have been missed when they changed the system. If your arrival date is more than 45 days away, that's why you haven't received the email (allegedly).

[Crystal_27]

Here's what I just posted to their Facebook...



If you've got Facebook, you can become a PhotoPass fan at http://www.facebook.com/home.php#/pages/Disneys-PhotoPass-Service/148371108324

Dave, you probably won't pick this up before going to the airport, but I've got to tell you that you really addressed this issue beautifully in your Facebook post. It stinks that you (likely) won't be able to take advantage of the pre-order deal this trip, but I do hope that you have a wonderful trip anyway! :flower3:

[vicki_c]

BirdsofPreyDave -

sorry you couldn't get your own thing worked out before you left - maybe the person posting to the FB page will see your note and figure something out for you while you're gone? Anyway -- have a great trip - in the big scheme of things, paying the extra $50 or not getting the CD at all is just not worth spoiling the vacation, I guess.

Also -- I had to laugh at this one part of your FB message - some kind of Freudian slip or something? :goodvibes

it would have been nice if all the nuisances of "on-site guests" had been explored and solutions found before the change was made. It would also be nice if there would be a consistent and well-communicated message.

I think you meant nuances -- not nuisances, but I suppose we are all a bit of a nuisance to the Photopass people! :rotfl:

[MommaSue]

The problem discussed here is that it is not available to DVC members. It is available to regular resort guests, and if you did not get the email, there's a number in this thread a page or two back that you can call to get the code. You'll have to give them your reservation number when you call. The emails are supposed to go out about 45 days prior to arrival. If you are arriving sooner than that, you might have been missed when they changed the system. If your arrival date is more than 45 days away, that's why you haven't received the email (allegedly).

Thank you for the info....if I had read the entire thread I would have better understood what was being discussed.:guilty:

I called the number and was told that the email would be coming between 45 and 10 days before our arrival. Guess I'm just going to have to wait and see....

[BirdsOfPreyDave]

Also -- I had to laugh at this one part of your FB message - some kind of Freudian slip or something? :goodvibes



I think you meant nuances -- not nuisances, but I suppose we are all a bit of a nuisance to the Photopass people! :rotfl:That's too funny! Yes, I did mean nuances.

Darn. That's a post I proof read at least three times before sending, too. :rotfl:

[nytimez]

Not to flog a dead horse... but I called PhotoPass today and they said that now you need to call member services 10 days prior to your trip in order to MAYBE get a discount. The person I spoke to at PhotoPass was actually not all that polite.

[Squidrific]

Thank you for the info....if I had read the entire thread I would have better understood what was being discussed.:guilty:

I called the number and was told that the email would be coming between 45 and 10 days before our arrival. Guess I'm just going to have to wait and see....

Yes that is funny because that is the same message I got from Photopass when I contacted them. Unfortunately as I stated to them, I was leaving the next day. They were going to expedite it and get it right to me. I have now returned from WDW and I am still waiting on that e-mail! They have lost this customer.

[andijean]

Have any DVC members had any luck lately? We are 3 weeks out and I am not sure who I should call. Anybody have an update?

[dzorn]

Not sure why they could not just put a spot on the members only site to order the pre-purchase discount. They would not have to worry about sending e-mails that way. It would not be good for renters but it would be a nice perk for DVC owners.

Denise in MI

[bellazachmom]

I think that is a GREAT idea!!!

[Chuck S]

Not sure why they could not just put a spot on the members only site to order the pre-purchase discount. They would not have to worry about sending e-mails that way. It would not be good for renters but it would be a nice perk for DVC owners.

Denise in MI

I think that is a GREAT idea!!!

I agree, for those members that want the Photopass, it would be a simple solution. But DVC/Disney rarely does things the simplest way.

[andijean]

I had to call member services yesterday about my res and asked about photopass and they knew nothing and had nothing. He even talked to a supervisor. I was really hoping to be able to get the offer. I don't know if it is going to happen.

[PixieDust215]

Just called Photopass and was told that I should call back 10 days from my arrival date. They would then be able to give me a comparable offer. So, I'll be calling November 14th to see what happens. Until then, :rolleyes1

[sandy0904]

On Monday I called Disney Destinations to confirm some information on my reservation for later this month. They asked for my e-mail address to update my info and yesterday i got an e-mail from them regarding my upcoming vacation and it had the link at the bottom of the page for the photopass. If you do have an upcoming reservation that was made with Disney Destinations i would confirm that they do have your e-mail address on file. I am also a DVC member which i thought would automatically get the discount but that's not the case.

[DonaldDuck21]

I called Disney Photopass today and told them that I was arriving on Nov 15th and that I didn't not receive an email regarding the offer to pre order the cd. She asked for my reservation number and asked if I had account created for the Disney Photopass. I gave her both piece of information and she asked me to hold while she got a discount code for me. She provided me the code which is for $50 off the cd price. She briefly mentioned that they are trying to resolve the issue for DVC members.

[ccigliano]

I called Disney Photopass today and told them that I was arriving on Nov 15th and that I didn't not receive an email regarding the offer to pre order the cd. She asked for my reservation number and asked if I had account created for the Disney Photopass. I gave her both piece of information and she asked me to hold while she got a discount code for me. She provided me the code which is for $50 off the cd price. She briefly mentioned that they are trying to resolve the issue for DVC members.

That is really great to hear. I will call back within my 10 day window and let you all know how I make out.

Thanks.

[kkgordon02]

Just so I have this right, the $99 deal is only if you preorder the CD before the trip?? What if you don't love the pictures? Anyone regret pre-ordering? Leave a week from Tues and wondering if I should do the pre-order, thanks.

[PinkTink63]

Just so I have this right, the $99 deal is only if you preorder the CD before the trip?? What if you don't love the pictures? Anyone regret pre-ordering? Leave a week from Tues and wondering if I should do the pre-order, thanks.

Well...I didn't do the pre-order this last time and spent $74 on 6 5X7's and a mousepad with a 40% coupon! You be the judge! Last year I got over a hundred pictures with the CD!

[Dee77]

I think the CD is well worth the money ($99) especially when you make it a point to find the photographers and have them take several shots. Last year we had close to 400 pictures (although @ 100 of them were of my nieces at the BBB) and the majority of them were fantastic. It was tough for me to decide which to use for our Christmas card.

I am glad to hear that the photopass group is looking to resolve the discount issue for DVC members.

[DISNEY FIX]

Bumpin and subbin.:thumbsup2

[scottb8888]

Just called today as well. Got the code and was told it is to be used after my trip and not to preorder.

[podsnel]

I just called AGAIN and was told that this offer does not go out to everyone. I asked to have a supervisor call me back. She took my info to have a super call me, then told me that I would have had to call before my vacation. I said I did. How many times to you have to call over there to get the right CM or employee on the phone??? Is there a magic word i should use? This is just ridiculous!!!:mad:

[podsnel]

I just got a call back from a supervisor- who was wonderful, by the way- who then emailed me the code. Soo...the moral of the story is- don't take no for an answer, ask to speak to the boss. :goodvibes

Ellen

[Ciciwoowoo]

I called yesterday. Told the nice man on the phone that I was a DVC member and heard I could get a code for the prepaid CD. He needed my reservation number and then he gave me a code for $50 off the CD. He said I do not need to preorder it, just use the code when I go to order.

It was very easy and he was very nice!

[DISNEY FIX]

I called yesterday. Told the nice man on the phone that I was a DVC member and heard I could get a code for the prepaid CD. He needed my reservation number and then he gave me a code for $50 off the CD. He said I do not need to preorder it, just use the code when I go to order.

It was very easy and he was very nice!


Did you call MS?

[Debbie6221]

I am looking at that CD charge in my cart and am so irritated right now! I need to be paying 99.00!!! I just can't justify it otherwise!

[brianm27]

Just so I have this right, the $99 deal is only if you preorder the CD before the trip?? What if you don't love the pictures? Anyone regret pre-ordering? Leave a week from Tues and wondering if I should do the pre-order, thanks.

We don't normally by any photopass photos. Summer '08 we decided to by the CD for $99 before we left. We searched out photo pass opportunities and took advantage of one "bored" photographer at Blizzard Beach who spent about 20 minutes with us snapping all kinds of pictures of our DD in the Tikes Peak area. We ended up with over 300 photos on the CD. As a side note, we purchased our photo at the Luau, and they were able to add those shots to the CD as well (but we did have to purchase the luau photo, it was not part of the $99).

We may do it again in a few years if the $99 stays available. I hear the photographers are no longer at the water parks.

[Doingitagain]

We may do it again in a few years if the $99 stays available. I hear the photographers are no longer at the water parks.

They were at the water parks when we were there in August. We like getting photo pass cards there because they are plastic and on a wrist band. We then use them at all the parks.

[MouseMomx2]

I just wanted to bump this up to confirm that you can, indeed, get the $50 discount code by calling Photopass directly. (The number is on their website.) Your reservation needs to be within 10 days and you will need to provide your reservation number. They will give you a code that you can enter when your order the CD. You do not need to pre-order. I was told to order it when I returned from my trip.

The woman I spoke to was very nice and there was no hassle. It was a quick and easy process.

[mommy2emmamaddie]

subscribing :)

[kkgordon02]

I spoke with a cm yesterday who gave me a code over the phone for after the trip. I think that's better so i can see if I like the pictures first and not need to pre-buy.

[Ciciwoowoo]

Did you call MS?

I called Photopass

From their website:

If you would like to speak to one of our team members, you can reach us at 407-560-4300. Our live phone hours are 9 a.m. until 1 p.m. eastern time, seven days a week. If you reach us after 1 p.m., please leave a message providing your name, phone number, account sign-in information, PhotoPass ID's and a summary of the issue you need assistance with. Once you leave the information, one of our Cast Members will return your call within 24-48 hours.

[DISNEY FIX]

I called Photopass

From their website:

If you would like to speak to one of our team members, you can reach us at 407-560-4300. Our live phone hours are 9 a.m. until 1 p.m. eastern time, seven days a week. If you reach us after 1 p.m., please leave a message providing your name, phone number, account sign-in information, PhotoPass ID's and a summary of the issue you need assistance with. Once you leave the information, one of our Cast Members will return your call within 24-48 hours.

Thank you! :goodvibes

[Melani]

http://www.disboards.com/showthread.php?t=2330309

just saw this on the Budget Boards.
Apparently if you create an itinerary they'll send you an email w/ discount.

[bellazachmom]

They were at the water parks when we were there in August. We like getting photo pass cards there because they are plastic and on a wrist band. We then use them at all the parks.


You can get those nifty small photopass cards on a wristband when visiting Tink and her friends, too!

[PixieDust215]

I called Photopass and got the code for $50 off the cd. No problem whatsoever. Hope you all have a great Thanksgiving!!!

[Silly Little Pixie]

I called Photopass this am. As of YESTERDAY you can no longer get the code via Photopass. The cm I spoke with, Michelle, insisted that it had to be done pre-trip. She said it was now handled by MS. I am already on my trip so she didn't know if I would qualify.

So, I called MS. The cm didn't know anything about photopass. But, she checked- and yes indeed, MS will now email you your code. She didn't f
give me any grief about already being on my stay. But in the future, I'd be sure to call ahead. She said my code would be emailed within 24 hours. :)

[shawnh199]

This may sound like a stupid question, but what is MS and what is their phone number?

[Chuck S]

This may sound like a stupid question, but what is MS and what is their phone number?

MS= DVC Member Services

The 800 number is not allowed to be posted here.

[6mouselovers]

I just wanted to bump this up to confirm that you can, indeed, get the $50 discount code by calling Photopass directly. (The number is on their website.) Your reservation needs to be within 10 days and you will need to provide your reservation number. They will give you a code that you can enter when your order the CD. You do not need to pre-order. I was told to order it when I returned from my trip.

The woman I spoke to was very nice and there was no hassle. It was a quick and easy process.

I happened to call them this morning, they made me call over to dvc member services, but i received same info as above and already got the code, it was easy!

[rutgers1]

I have never used the Disney photo pass and have pretty much avoided the photographers at all cost. However, during our last trip, we thought it might be nice to have someone take our photo. So, with that said, I come to this thread with less knowledge than most.

How much does the CD cost without the discount?

[Debbie6221]

I have never used the Disney photo pass and have pretty much avoided the photographers at all cost. However, during our last trip, we thought it might be nice to have someone take our photo. So, with that said, I come to this thread with less knowledge than most.

How much does the CD cost without the discount?
You don't want to know!!! 149.99 BUT if you did judt take one you can buy a download for just one!

[rutgers1]

So, it is 150 just for a CD of photos? If you take 25 posed photos with their photographers during your trip, they charge you 6 dollars apiece? That doesn't sound right at all. Even if I took 100 photos, I think it is a bit much just for a CD, but maybe I am just too cheap. There is always some nice person who will take your camera and shoot a photo for you, so I am not sure the photo pass would make sense unless it was discounted heavily. I think 100 is too much, but I would consider it at that point --- but I would definitely make sure I absolutely PACKED with photos.

[Debbie6221]

You have to go visit the site. There are borders and such you can add to your pix and once you own the CD you can do whatever you want and order whatever you want...from where ever you want! LOL

[PinkTink63]

So, it is 150 just for a CD of photos? If you take 25 posed photos with their photographers during your trip, they charge you 6 dollars apiece? That doesn't sound right at all. Even if I took 100 photos, I think it is a bit much just for a CD, but maybe I am just too cheap. There is always some nice person who will take your camera and shoot a photo for you, so I am not sure the photo pass would make sense unless it was discounted heavily. I think 100 is too much, but I would consider it at that point --- but I would definitely make sure I absolutely PACKED with photos.

You have to go visit the site. There are borders and such you can add to your pix and once you own the CD you can do whatever you want and order whatever you want...from where ever you want! LOL

You are correct in thinking it is a bit on the expensive side, but if you are going to have some pictures taken like the OP stated, check out the website! (After all, it is Disney!:lmao:)You can add some fun things to your pictures, plus if you order from Disney, it costs 12.95/5X7! If you order the CD, you can have your pictures printed anywhere.

[Cherokeezebra]

We've bought it our last three trips and make sure it is packed with pics from every park. We don't have to take a camera, worry about batteries, ask others to take pictures of us, and my wife can't wait to get home and go to the website and starting doctoring all the pics with special Disney touches before having the CD mailed to us. We probably stop and see at least one photographer per hour, day and night, at every park. They know the good shots, it takes maybe one minute, and it is SO easy.

[DisMomme]

Someone can correct me if I am wrong but I think it's not just 1 CD. If you take tons of photopass pics and pretty them up with all the borders and such you get as many cd's as it takes to get all your pics for the 1 price.

[vicki_c]

Someone can correct me if I am wrong but I think it's not just 1 CD. If you take tons of photopass pics and pretty them up with all the borders and such you get as many cd's as it takes to get all your pics for the 1 price.

That's correct - although I'm guessing most people only end up with one CD. But if you have too many photos to fit on one, they will send you more CDs to accommodate the photos.

[penguins1]

I just got off the phone with MS. The CM did not know about the discount. I leave in 8 days. I guess they all haven't been informed yet? For those who have been successful, did you have to mention anything specific to the CM?

[penguins1]

Well, I spun the wheel again and the next CM knew all about it. I was off the phone in record time!

I guess if the CM you get doesn't know - you may just have to call back!

[CarolMN]

I just got off the phone with MS. The CM did not know about the discount. I leave in 8 days. I guess they all haven't been informed yet? For those who have been successful, did you have to mention anything specific to the CM?

Well, I spun the wheel again and the next CM knew all about it. I was off the phone in record time!

I guess if the CM you get doesn't know - you may just have to call back!

Call MS back. I called photopass this am and was told MS has the "Resolution" for the problem.

When I called MS this morning, the CM didn't know about it either, but I politely repeated what the photopass CM had said and politely asked if there was someone there she could check with.

She put me on hold and came back with the memo they got. They verify we qualify (DVC stay beginning within next 10 days), fill out a form including our email address and we get an email that has a discount code to use when we're ready to order. Code deducts $50 from our order.

The email/discount code does not obligate us to order the photo CD and we don't have to pre-pay. I like it. :teeth:

[KYCruiseCrazy]

I don't quite understand who is getting the pins either, but, if this is the case* and it's only being offered to those paying for a resort "hotel" stay (not on points), and if the 10% discount is so important to a DVC member, there's a simple solution: Get the best of both worlds: Book the first night of the stay at a value (hopefully it's a Fri or sat & you can save a ton of points) have a night of silly, huge, iconic fun and then move over to your DVC room all while having the pre-ordered discount.

And with only 1 night, nearly everything should still be packed making it easy to have bell services move your luggage over for you.

* again, we're not sure who is being offered the pin codes, and I might add, not everyone is up for the challenge of moving resorts. Fully understood.

what do you mean "bell services" move your luggage? i know to pack up or keep the main stuff in your car/room,but what esle do you mean?? thanks

[inky dinky doo]

I received the discount email, too, by calling Member Services. Thanks Disney Fix and others who posted! The Cast Member who helped me said we had to be within 40 (or 45?) days of our stay, which of course, we are. Just 15 days and we're there!

I think it's great that we get to apply the discount to our order when we get home, too. Pretty sweet, if you ask me. I'm glad they finally got things straightened out.

[vicki_c]

what do you mean "bell services" move your luggage? i know to pack up or keep the main stuff in your car/room,but what esle do you mean?? thanks

Totally off topic to this thread -- if you have a split stay of any kind at 2 Disney resorts, Bell Services will move all your things from one resort to another. I didn't understand your comment about "know to pack up or keep the main stuff in your car/room".

[Melani]

If you do Facebook, you might check their FB page -- they have been posting some discounts there recently. You can "become a Fan" of Disneys Photopass over there.
http://www.disboards.com/showthread.php?t=2336107

Saw this on another thread. Thought it might be helpful.

[lundve]

Thanks to all the DISers advice I was able to call MS today and get it for our upcoming trip.

I just told her I wanted the Photopass offer I had heard others had gotten. She asked me to hold on because she had thought that she had gotten an email about that. She came back and confirmed all of my info and then put me on hold to fill out a request form. A couple of hours later I got an email with a promo code in it. Easy and quite a savings. I definitely like that you do not need to preorder it this way but still get $50 off.

Even though we have never bought a Photopass CD before I would love the opportunity to get one cheaper if we have enough photos next week that we like. I am hoping that we get at least one pic that we like enough to use in our Christmas card this year.