PDA

View Full Version : Grrrr Disney website/phone and APs irritation....


FPL
10-11-2009, 09:10 AM
I'm ranting for no reason other than that I can't get my own way!!! :mad:

We are going for the very busy 28th Dec - 2nd Jan so every minute counts when we get there and planning is key!:surfweb:

I wanted to get our Dream APs before we go so we didn't have to pay to park on the first day (staying off-site) and not waste time queuing to get them as I know it will be busy (arriving afternoon). I also wanted Buffalo bills tickets with the discount.

I know you can't get them through the web unless you are a live in france(which I find a little annoying but it is what it is). We have a relatives friend who will lend us their address in france to get the APs delivered there and send on but I feel a little guilty putting them out and i'm guessing there will be endless junk mail coming from Disney in the future.

DLRP magic lists a phone number you can order e-ticket APs and just exchange when you get there but this service no longer exists unless you live in France or Belguim :mad:

So our real option is just to wait which I know is what everyone does. I'm just a bit annoyed that we will waste time when we get there, pay for parking when we dont need to and also forgo getting buffalo bills tickets until we get there which influences our plans to book meals if we don't know whether we will be going on our planned night or not!!

Oh the angst!!!! Who would of thought a simple 5 day break to Paris would be so complicated......:headache::headache:

thanks for listening!!

DLPdaft
10-11-2009, 10:25 AM
Rant away, a good old rant can make you feel better :goodvibes.

Have you tried phoning the AP office themselves? I'm sure one of our members here contacted Disney in the last couple of months about buying APs in advance, she lives here in the UK, and I'm sure she was told there would be no problem doing that :confused3. If I recall correctly, she also got an email confirming that.

The AP office telephone number is 0033 160 306069.

salandbri
10-11-2009, 11:50 AM
I emailed Disney a couple of weeks about buying APs in advance from the UK and received the following reply
Thank you for your e-mail and for your loyalty to Disneyland® Paris.

In reply to your query, I would like to confirm that you may purchase an Annual Passport by postal mail. You will need to fill out the form that you can download via the following link and return it along with the documents required to the address indicated: < http://offres.disneylandparis.fr/passeport-annuel/non-adherents/acheter/index.xhtml>

In reply to your second query, I can confirm that your Annual Passport will be a definitive passport and that you will not need to exchange it upon your arrival at the Theme Parks. However, please note that the validity will commence on the date of issue.

Please also note that “Francilien” Annual Passports that are ordered through the post will allow access on the second and third day of use.

I hope that this information will be of some help and that Disneyland® Paris will soon have the pleasure of welcoming you back to the Resort.

Yours sincerely,




Marlène Cain

Guest Communication



Having checked the weblink given in the email the documents required appear to be a photo of each applicant and a photocopy of proof of id (usually a passport).
The application form itself can be downloaded and printed by clicking on the link marked téléchargez-le ici on the webpage.
I have not yet tried buying APs this way as we currently have Dream APs and I was enquiring for my daughter and her children. She is considering it as an option to getting Francilien passports as it avoids he problem of not being able to use them on day 2 and 3.

FPL
10-11-2009, 12:53 PM
thank you SO much - will definatly look into this!!!