A Great DVC Guide? [Archive] - The DIS Discussion Forums

VanessainWonderland

10-05-2009, 05:41 PM

I don't exactly "love" the woman we are talking to now. She is pretty blunt and at times kinda rude in my opinion. Can you recommend someone really great?

Also, I was thinking going resale, but I have my heart set on BLT and there are none available now. Has anyone purchased a resale at BLT?

Be1021

10-05-2009, 06:26 PM

sent you a pm

KateB

10-05-2009, 08:03 PM

Bernard Lebeaupin. :worship: He was really great! Gave us our time and space to decide what was best for us. Was there with the answers when we needed him too. We are so glad that we had him as our guide.

ua1992

10-05-2009, 08:59 PM

We had Derek DeBoer. He was fantastic and let us asked LOTs (and I mean LOTS) of questions. We never felt any pressure.

Kuzco

10-05-2009, 09:02 PM

We had Derek DeBoer. He was fantastic and let us asked LOTs (and I mean LOTS) of questions. We never felt any pressure.

Agreed. I would highly recommend him.

Tara

10-05-2009, 09:05 PM

We love, love, love our guide - Nick Cotton.

As for BLT on the resale market - it's likely that given purchase incentives you can get a better deal buying directly through Disney.

DVC Mike

10-06-2009, 05:56 AM

I like my guide - Maribella Quinones.

mgroshans

10-06-2009, 06:22 AM

We had Derek DeBoer. He was fantastic and let us asked LOTs (and I mean LOTS) of questions. We never felt any pressure.

I agree:thumbsup2

JimMIA

10-06-2009, 06:25 AM

I won't post the name, but we've had gross inaccuracies and poor service from one of the guides mentioned above.

edk35

10-06-2009, 07:22 AM

Dave Kreutzer. He is great!!!:worship:

Inkmahm

10-06-2009, 07:34 AM

Byron Helgerson. He's been very good- doesn't bother us inbetween but is there in a wink when I inquire about doing an add on.

richmo

10-06-2009, 07:39 AM

Whoever you pick or if you get someone new randomly, I agree with you that you should end the relationship with your current DVC agent immediately. There's no reason for rudeness and/or pressure. If you're not comfortable with her, end it now.

quirty30

10-06-2009, 07:40 AM

We had Derek DeBoer. He was fantastic and let us asked LOTs (and I mean LOTS) of questions. We never felt any pressure.

Another vote for Derek. He works in the Illinois DtD store and he's just teriffic.

aaronmckie

10-06-2009, 08:23 AM

Derek is our guide too and I can't recommend him highly enough!
Great guy :)

trampslady

10-06-2009, 08:34 AM

Michelle MacAllister is our Guide, and we have LOVED her since 2002! She's always kind, fun, knowledgeable, professional, and good about followup.

disneygal922

10-06-2009, 09:33 AM

I highly recommend Brad Smith. He spent over 3 hours with us answering all of our questions. He was really informative, no pressure, and so nice. He's also really quick at returning calls and emails! :thumbsup2

Y-ASK

10-06-2009, 10:39 AM

Byron Helgerson. He's been very good- doesn't bother us inbetween but is there in a wink when I inquire about doing an add on.

Byron is also ours and has been great to deal with. He is the man!

Y-ASK

ILuvMulan

10-06-2009, 11:25 AM

We love Todd Bearden!! I was on the phone with him so long and so often asking questions before our purchase, that my DH started calling him my "disney boyfriend". No pressure and very nice.

grizbuzz

10-06-2009, 11:59 AM

Gib McCain is excellent! :thumbsup2

ACDSNY

10-06-2009, 02:37 PM

I like my guide - Maribella Quinones.

I like Maribella too!

Bob Price

10-06-2009, 03:11 PM

I don't exactly "love" the woman we are talking to now. She is pretty blunt and at times kinda rude in my opinion. Can you recommend someone really great?

?

Sounds like you already have someone great. :confused3

Bob Price

10-06-2009, 03:13 PM

I like my guide - Maribella Quinones.

I hear she is getting ready to retire. One more add-on.

DisneyWalker44

10-06-2009, 05:53 PM

I don't exactly "love" the woman we are talking to now. She's a timeshare salesman. What do you expect?

Even a "great" timeshare salesmen (whatever that is) is, well, a timeshare salesmen. The less time talking to them the better if you ask me. Get your information from a message board, rather than somebody whose job is to convince you to buy a timeshare from Disney.

Disneypirate85

10-06-2009, 08:01 PM

DMKEDM

10-06-2009, 08:42 PM

Our guide is Tim Grabman and I can't recommend him highly enough...he views his job as a combination of "teaching" and "service"...he's responsive (I've done five transactions with him--the original sale and four add-on's) and always leaves me feeling like he has my best interests in mind (because, he will frankly admit, I will be a happier buyer if I buy when and what's right for me, and that will make him a better-performing sales person)...

He's completely terrific. He'll work with you on process (e.g., calling when the time is good for you, regardless of whether it's convenient for him); he'll help you figure your points needs (in my original purchase, when I was all confused about what I wanted, when & how, he recommended I just do the minimum buy-in, pointing out I could always easily add on...and he was right in pinpointing my comfort level)...he'll also help you figure out payment (because of his help, I wound up w/lots of Disney Dollars by making maximum use of my credit card (which I repaid w/the cash I'd have used for the purchase).

Long story long: He's WONDERFUL!

AuntTink

10-07-2009, 10:30 PM

I really like my guide, Paul Kuhn. He is no pressure and he tells you pretty much exactly like it is. That was very fortunate for me because I was an easy sell - I really wanted DVC and he made sure I knew exactly what I was getting into. He even said most people do not buy during the tour, but go home and think about it. That's how non-pressure he was. He really wants you to be sure. He usually works Thurs - Sunday. I did not know about the DISboards at that time, so he was my only source of info. I was lucky. He told me to split my contract into smaller chunks so they could be sold easier. And many other things. He was very patient to try to explain to me all the rules of the program and the financial aspects and maintenance fees. Since then I have done a couple of add-ons and he has been great with those too. Unbelievably great.

Now all of the guides are going to tow the company line, so they shouldn't be your only source of info. For example they all are going to say DVC is great for doing cruises and trading into RCI, which as many have said is not your best use of points. Fortunately for me this was not a real draw so I did not have any disappointments.

I would recommend that you change guides. There really is no need for pressure, DVC sells itself with most people.

disneymom8589

10-08-2009, 12:00 AM

Gib McCain is excellent! :thumbsup2

I second that! Gib's a wonderful guide! :thumbsup2

nu2dvc

10-08-2009, 10:37 AM

Our first Guide was Marshall Sutton, but he passed away. now we have Sharod Kelley- who has worked on Orlando, Chicago DTD and now at the NY DTD, where I met him last weekend. He is very friendly, patient and easy to work with. We are happy with him so far!

WendyinNC

10-08-2009, 10:52 AM

DonDiegoDeLaVega

10-08-2009, 03:54 PM

toniosmom

10-08-2009, 04:30 PM

Now all of the guides are going to tow the company line, so they shouldn't be your only source of info. For example they all are going to say DVC is great for doing cruises and trading into RCI, which as many have said is not your best use of points.

I was "lucky" enough to have one of those guides. She talked circles around me and promoted the cruises and other trades. She never mentioned splitting up the contract. I wish I had found the DISboards back then -- I would have been so much smarter! Luckily, this guide has left the company and now I have a really nice new one who has walked me through several add-ons. Her name is Jeanine Koski. She is also a DVC owner (as I guess most member guides are).

Simba's Mom

10-08-2009, 04:36 PM

We had Glen Wilson....he has been great..bought AKV(2008) and recently BLT..
No pressure whatsoever and was extremely patient with all our
redundant questions. No miscommunications at all, got everything we where promised...when we went this past Feb we even got a 2008 ornament
that they gave out at xmas, wife was so happy!!! We took the tour again in Feb with my brother and sister-inlaw and he gave us all gift cards as well.
He gets 2 thumbs -up from us.

Another :thumbsup2 for Glen. Seven years ago, he led me (yes, just me) on a solo DVC tour. DH was home, cat-sitting and I mostly went on the tour because it was something fun to do that day. A married woman taking the DVC without her spouse-I mean, how serious can she really be? Yet, Glen treated me with the utmost respect, answered all my questions, and loaded me up with video tape, book, papers, more papers, etc. to bring back to DH. Since we bought a month later, it paid off!

VanessainWonderland

10-08-2009, 05:25 PM

Thanks for all the responses. This community is awesome. I am so glad there is a place like this to get all the info I need. Disney people ROCK LOL!

natale1980

10-08-2009, 06:13 PM

Another vote for Derek Deboer!! He is a great guide!! We emailed back and forth for 6 months before we took the plunge!! During that time he answered all of our questions and was a GREAT GREAT GREAT guide!!
Now when we talk I feel like we are old friends! I recommend him to EVERYONE!

-nat

abrownfamily

10-17-2009, 08:00 AM

Here is another vote for Gib McCain. He is fantastic! Several members of our family joined before we did. They do not have Gib, and some of them have had problems with their guides. We have been members for over four years. Gib has always been great!:yay:

BLTtinkerbell

10-17-2009, 09:07 AM

We have Jim McCoy and he is great! Never any pressure, let us take our time & we took a lot of time, answered all our questions, returned calls quickly, always friendly and polite. I see some people saying guides will tell you DVC is great for cruises & RCI, Jim actually told us while we can do this, you get the most from your points by using for DVC stays. I know he his a salesperson, but I found him to be honest and helpful. You should have a guide you enjoy dealing with. Good luck!