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View Full Version : Warning for ATD and Complete orlando bookings


orangetiggs
10-05-2009, 05:22 AM
This company at the moment are not ATOL protected. They have not renewed thier license yet and it ran out on 30th sept.

I have just spoken with ATOL as I was informed they have applied for the license but as of today its not gone through so you will not be protected.

He advised me to talk to them and say they are not protected and when do they expect the license to be up and running again

Just thought I would advise

orangetiggs
10-05-2009, 05:23 AM
http://www.caa.co.uk/docs/921/20091002September%202009%20-%20List%20One%20-%20Update2.pdf

From atol listing they have applied but no decision made yet

igk
10-05-2009, 05:51 AM
Interesting. I thought it looked odd that the Complete Orlando website has an ATOL number, but then when I checked it on ATOL's website it wasn't valid. That clears that up, thanks.

madmumof2
10-05-2009, 06:05 AM
What exactly does this mean? A risk for people who haven't yet received their tickets? It won't effect those who already have their tickets will it?

dstiles
10-05-2009, 06:27 AM
Thanks for warning about this. In the current economic climate its definitely worth making sure that the company you book with is bonded.

Chilly
10-05-2009, 06:28 AM
Thanks for the warning.

CompleteOrlando
10-05-2009, 06:35 AM
Hi All - just wanted to let you all know that we are waiting for the final paperwork to go through (should be today), so there is no need to panic. We are part of the UK's biggest (and best) ticket broker and we are very financially sound (our group turns over in excess of 20 million a year!). Our ATOL is due to be completed today. Hope this puts you all at ease.

iluvtot
10-05-2009, 10:38 AM
This company at the moment are not ATOL protected. They have not renewed thier license yet and it ran out on 30th sept.

I have just spoken with ATOL as I was informed they have applied for the license but as of today its not gone through so you will not be protected.

He advised me to talk to them and say they are not protected and when do they expect the license to be up and running again

Just thought I would advise

Hi orangetiggs,
Have you booked with them then, because I know you said you were thinking about it.
We were aswell, but as offer seems to expire today, we don't know what to do!:confused3

Jules x

cantwait!!!!!!!!!!!!
10-05-2009, 10:42 AM
I must admit I was tempted to book with them but im a worrier and I knew I would only get stressed about them going out of business so we booked direct with disney instead.

orangetiggs
10-05-2009, 04:09 PM
i havent booked as i was worried about the atol number not being recognised and didnt want to lose any money if they go bust

I think we will wait now and see what offer disney does next

Cyrano
10-05-2009, 06:43 PM
This company at the moment are not ATOL protected. They have not renewed thier license yet and it ran out on 30th sept.

I have just spoken with ATOL as I was informed they have applied for the license but as of today its not gone through so you will not be protected.

He advised me to talk to them and say they are not protected and when do they expect the license to be up and running again

Just thought I would advise

Thanks for posting up the warning :thumbsup2

orangetiggs
10-06-2009, 01:19 AM
I just wanted to advise everyone that till the licesne hasg one through that people are not covered if anything happens to them, I know they are large but everyone thought that about XL and look where they ended up.

I am still looking at booking with them once the license has all bee done and I can find them on ATOL's register

wayneg
10-06-2009, 03:03 AM
Still not renewed? http://www.caa.co.uk/docs/921/20091005September%202009%20-%20List%20One%20-%20Update3.pdf
Doesn't look like it on here.

wayneg
10-06-2009, 03:33 AM
Offer is back on with Disney.co.uk for our dates in August. http://www.disboards.com/showthread.php?t=2302097

igk
10-06-2009, 04:21 AM
Hi All - just wanted to let you all know that we are waiting for the final paperwork to go through (should be today), so there is no need to panic. We are part of the UK's biggest (and best) ticket broker and we are very financially sound (our group turns over in excess of 20 million a year!). Our ATOL is due to be completed today. Hope this puts you all at ease.

Thanks for explaining that.
It is however misleading for your website to state
ATOL Protected (9720)
Complete Orlando is a fully bonded UK tour operator licensed by the CAA (Civil Aviation Authority). There is simply no better safeguard for your money.

when in fact, currently, it isn't. Maybe you should update the website to say that ATOL protection is currently pending until it goes through.

UKDEB
10-06-2009, 04:42 AM
We are part of the UK's biggest (and best) ticket broker and we are very financially sound (our group turns over in excess of 20 million a year!)
Whilst all this is a matter of fact and I certainly wouldn't wish any ill will to ATD Travel Services Ltd which is a quality organisation, turnover is no indication of solvency. Profits are a better barometer, but published figures are historic and even profitable companies can and do go belly-up overnight, thanks to cashflow issues.

Hopefully this is indeed an administrative issue rather than a financial one, but I couldn't let this statement stand without comment.

Banking hat off. :thumbsup2

caroleRWO
10-08-2009, 09:02 AM
The licence appears now to have gone through - hope that those like myself who had booked with them feel better now.

Carole

http://www.caa.co.uk/application.aspx?catid=490&pagetype=65&appid=2&mode=detailnosummary&atolNbr=9720

Disneynutinlondon
10-08-2009, 10:14 AM
I'm feeling alot better that it's gone through now as I booked a surprise week at WDW during our US visit next year for us and I was beginning to get a bit worried. :thumbsup2

bonjovikitten
10-09-2009, 08:39 AM
Hi

Just to make you aware if you booked a package with them between 1-6th october you won't be ATOL covered unless you ask them to send you a new confirmation dated from 7th October 2009.

I added flights to my booking on 2nd October and emailled ATOL/CAA for advise this was the reply

Dear *********

Complete Orlando's ATOL was renewed on 7 October. Although they took the flight booking whilst their ATOL was lapsed, providing that they now issue you with a new invoice covering all elements of your booking including the flight arrangement, their renewed ATOL will cover the whole booking.

Regards,


:thumbsup2