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View Full Version : Dissapointed in Virgin


happyj
09-13-2009, 08:41 AM
We have been flying Virgin to florida for 12 years .When we started it was the best but after the last flight the standards have certainly gone down,also looking for next year the prices have gone up.
There were no little extras the food was appauling .
.What has happened to being able to follow where we are on the flight .
:sad1:

Netty
09-13-2009, 08:47 AM
we landed in florida last friday and the skymap was on the screens..
have to agree the food isnt up to much, we were in PE, 3 choices of meal- curry,seafood tagliatelle or chicken with garlic mash..

sandshal
09-13-2009, 09:12 AM
Flew out on the 9th August from Gatwick and I agree, it was bloody dreadful! No skymap all flight, IFE rubbish as usual ..... we took our eldest's best friend who had never flown before and his TV didn't work at all, very disappointing .... I should think their portable DVD players are just about worn up!!!! and the food ........................ well I've gotta say it was the worst in-flight meal we'd ever experienced!

630 for an economy ticket ... Virgin you've gotta do better!!!!!!!!!!!!!

pumpkin mom
09-13-2009, 09:37 AM
I absolutely agree with the comments posted. Virgin was a quality airline and you flew knowing this was the best airline to the states. However the quality has been slipping over the past few years and our last flight returning from florida was our last with them. inflight entertainment had to be rebooted several times the aircraft interior looked quite shabby(part of the overhead compartment came away in my hand) we also had to endure a high pitch screeching sound whenever an annoncement came on which really helped our son sleep!!. sorry virgin but after 13 years with you I will be looking at continental this year!!!!

Byron13
09-13-2009, 09:54 AM
I agree with you. We flew with Virgin for the past 20 years. Sometimes 2 or 3 times a year. It has gone downhill. We went out on the 9th August. Pre-ordered a baby meal for granddaughter, did not have any on board. She could not a child's meal as they had no spare meals. We had brought all her food with us just in case. No Skymaps.
Coming back - Went to the downtown Disney to check in waited 90 minutes.
We only got offered a drink once that was with our meal. Came around only once with water or juice. Food was disgusting, husband meal was cold. Chocolate brownie was so dry you could not eat it.
The only reason we use Virgin was for the extra luggage allowance (now stopping) and flies direct from Man into MCO. For summer and Xmas 2010 we will be looking at another airline to use. Might return to using Sanford Airport.

sandshal
09-13-2009, 10:26 AM
I agree with you. We flew with Virgin for the past 20 years. Sometimes 2 or 3 times a year. It has gone downhill. We went out on the 9th August. Pre-ordered a baby meal for granddaughter, did not have any on board. She could not a child's meal as they had no spare meals. We had brought all her food with us just in case. No Skymaps.
Coming back - Went to the downtown Disney to check in waited 90 minutes.
We only got offered a drink once that was with our meal. Came around only once with water or juice. Food was disgusting, husband meal was cold. Chocolate brownie was so dry you could not eat it.
The only reason we use Virgin was for the extra luggage allowance (now stopping) and flies direct from Man into MCO. For summer and Xmas 2010 we will be looking at another airline to use. Might return to using Sanford Airport.

Hi there .... were you on the 11:15 from Gatwick??? I'm starting to see a pattern here!

orangetiggs
09-13-2009, 11:14 AM
we flew back on vs 16 friday and i have to say we will be looking at others next year! I used to work for them and loved the airline but they have gone down hill now

we had our IFE reset 3 times and still didnt work and the food was awful

Scrap_Vamp
09-13-2009, 11:27 AM
We were not at all impressed this year - we've been out pricing up other companies and, with the reduced baggage allowance it is just not worth paying the extra.

The only way we will continue to fly with them is if hubby gets the Virgin black credit card and we save a decent amount of miles.

happyj
09-13-2009, 11:35 AM
I am pleased to see it is not just us being picky.We have over 100.000 miles now and never seem to be able to use them .Sometimes miles + money but never for a free flight they always come up with no availability .So there is no reason for us to fly with them any more.Does anyone have good ideas on other airlines?

Scrap_Vamp
09-13-2009, 11:41 AM
I would be pleased if I could use American Airlines - I've flown with them on two trips to New York and the service was fantastic. Mind you, not flown with them for a few years, so they could have gone downhill too for all I know!

wayneg
09-13-2009, 11:43 AM
I am pleased to see it is not just us being picky.We have over 100.000 miles now and never seem to be able to use them .Sometimes miles + money but never for a free flight they always come up with no availability .So there is no reason for us to fly with them any more.Does anyone have good ideas on other airlines?

When threads knocking Virgin start there is often as many defend them as knock them, seems like their service and quality of planes has hit a low, no-one defending? I started about 2 years ago saying how their service was going down the pan.
We have almost 200,000 miles to use, never see the deals anymore unless we fly to places like Washington, I guess they just don't need to do offers for Orlando. In the past saved about 5,000 using miles, including a free(101 tax) outbound flight last August. They have been great. Hoping for a deal next August but not holding my breath.

heatherbelle
09-13-2009, 11:53 AM
Why can't the Orlando flights be upgraded and the same entertainement system as the planes that go to LA. I have to say it ws really good. However, everthing else was just the same old rubbish as the Orlando flights from Manchester that I have been on.

Hopefully there should be loads of bargins next summer for our miles Wayne, as everyone else is looking for flights with other carriers.

I'm afraid I already have my seat booked for next year with Virgin, but Mr Tesco paid for it, so I am willing to put up with them.:thumbsup2 The year after though, I will probably have to pay for it, so will look around.

I was looking at Manchester flights the other day for August and some of them wre 803.00:scared1: in economy

orangetiggs
09-13-2009, 12:01 PM
the flights from heathrow with virgin are so much better as there are more upper class and PE seats so they earn more from them, we flew from MIA last year with them and it was so much better than the MCO flights

I have just looked at BA so will wait to see what prices come up for our dates next year, only really want direct non stop flights as we will have 2 infants with us

Scrap_Vamp
09-13-2009, 12:12 PM
Maybe I'll have to persuade DH to save miles so we can visit the locations from the Twilight books in Washington then!

JohnnySharp2
09-13-2009, 12:15 PM
The problem I see is a lack of quality opposition, especially flying direct from Manchester to MCO.
British Airways don't and many of the others fly to Sanford.

It's a long day so I want direct flights to MCO and preferably on a 747.

We have only ever flown Virgin and despite always looking at alternatives have always ended up back at square one.

I do agree service levels have dropped, though to be honest have never found the food particularly enjoyable but it's never bothered me that much. Being a fussy eater a lot of the dishes are not to my taste anyway.
I have numerous minor gripes from them wretched worcester sauce pretzels, rock hard tubs of ice cream and the woeful amenity kit you get for a PE upgrade. The fact us Northerners have to travel on what appear to be the less luxurious 747's, with no leather seats in PE , yet somehow have to pay the same price does annoy me slightly too.

My real concern is the overall cost of the holiday which is just getting out of hand now, even with miles & money the prices are sky high, but then you look at some of the competitors and they aren't necessarily a lot cheaper.

On our PE outbound flight this year upstairs I have to admit the level of service and quality of cabin crew was the best we have ever had - they really were excellent and extremely pleasant in every way.

If we can get upstairs seats next year I would be happy to use them again.

dc1964
09-13-2009, 12:40 PM
I am not sure what people expect from a flight,a s far as i am concerned it is only a method of transportation and as long as it gets me to my holiday destination safely and more or less on time i am happy, personally i would prefer it if they did not bother with food, it is easy to take our own, i do like a drink on board and the food does get in the way, we have used travel city direct planes for may years, some people hated them and they were quite often slated on thses boards, i am flying virgin from manchester in December and am very much looking forward to arriving in Orlando what ever the flight service is like.

sandshal
09-13-2009, 12:53 PM
I am not sure what people expect from a flight,a s far as i am concerned it is only a method of transportation and as long as it gets me to my holiday destination safely and more or less on time i am happy, personally i would prefer it if they did not bother with food, it is easy to take our own, i do like a drink on board and the food does get in the way, we have used travel city direct planes for may years, some people hated them and they were quite often slated on thses boards, i am flying virgin from manchester in December and am very much looking forward to arriving in Orlando what ever the flight service is like.

Fair comment if you're paying Easyjet prices, not 630 for an Economy flight in August!!!!!

Can't imagine RB would knock 100 quid off the price if we take a ham and egg sandwich onboard, instead they cut down on quality, drop the luggage allowance and keep the price the same ..... although I might add Gordon Brown's stealth taxes don't help the situation at all!

dc1964
09-13-2009, 01:39 PM
it is about ones own expectations i guess, i will pay the cheapest i can for a direct flight and do not care who it is with.

sandshal
09-13-2009, 01:48 PM
it is about ones own expectations i guess, i will pay the cheapest i can for a direct flight and do not care who it is with.

I think that makes a lot of sense ..... I'll certainly be shopping around from now on! Just need to use up the 100,000 airmiles (maybe a trip to Dubai's in order LOL)

howlongtillsummer?
09-13-2009, 03:09 PM
I agree. I think you can have good and bad experiences with anyone. It is only for 8 hours - not the holiday!

mitchfishguard
09-14-2009, 01:51 AM
I am not sure what people expect from a flight,a s far as i am concerned it is only a method of transportation and as long as it gets me to my holiday destination safely and more or less on time i am happy, personally i would prefer it if they did not bother with food, it is easy to take our own, i do like a drink on board and the food does get in the way, we have used travel city direct planes for may years, some people hated them and they were quite often slated on thses boards, i am flying virgin from manchester in December and am very much looking forward to arriving in Orlando what ever the flight service is like.

i agree 100%. me and leander are flying in april from manchester with va. 1500 upstairs. im paying for more room, simple as. obviously , avoidable poor service will be complained about, but everything else? cant be done with it. as you say, stop the food,, and if the ife breaks down. whatever, just dont let it spoil your holiday for goodness sake. (yes it has happened many times to me)

Laurafoster
09-14-2009, 02:46 AM
I have always flown virgin, purely because we go out of peak season and they have always been the cheapest. I agree the service has gone down hill and always look at other carriers.

The issue for me is we usually go with my parents and other family members - many of whom are scared of flying so there is no way that i would get them on an indirect flight.
They will also not go on a 2 engine plane! (Their logic being 4 are safer than 2 :-) ) The last few times we have been waiting at the airport to go home - that is what BA have been using.

So that leaves me with.....Virgin!

Obi Wan Kenobi
09-14-2009, 06:33 AM
For a lot of people including us it is part of the vacation, not a bus ride.
I expect a certain level of service regardless of which airline it is, this how you would feel if it was anything else you had paid so much for.

As for taking your own food, there are so many people with different "allergies" these days, allowing people to take their own food would increase the chances of someone on board having an attack.

sandshal
09-14-2009, 07:19 AM
For a lot of people including us it is part of the vacation, not a bus ride.
I expect a certain level of service regardless of which airline it is, this how you would feel if it was anything else you had paid so much for.

As for taking your own food, there are so many people with different "allergies" these days, allowing people to take their own food would increase the chances of someone on board having an attack.


Thanks Obi!

Last year, when we were delayed 12 hours Virgin were brilliant, this year they were pants ....... I'll praise when they're good but also say my piece when they're bad. Sharon xx

Delboy
09-14-2009, 08:20 AM
We flew with them in Feb 09, paid to sit in the emergency exit seats, and the foolish cabin crew parked it in the exit seat area, didnt put the brakes on the food trolley and it fell/tipped over onto my legs!!
Nothing to say sorry!!!!!!
BA for me now

wickesy
09-14-2009, 11:55 AM
I have numerous minor gripes from them wretched worcester sauce pretzels, rock hard tubs of ice cream and the woeful amenity kit you get for a PE upgrade. The fact us Northerners have to travel on what appear to be the less luxurious 747's, with no leather seats in PE , yet somehow have to pay the same price does annoy me slightly too.


Us soft Southerners travel to Orlando on the same less luxurious 747s. :thumbsup2

it is about ones own expectations i guess, i will pay the cheapest i can for a direct flight and do not care who it is with.

Exactly the same for us, I don't see any point in 'brand loyalty' these days as everything is about profit and not about keeping existing customers happy. Personally I have never what I would consider a bad flight with any airline but then I am easily pleased anyway - If can sit in my seat, get fed and watered and arrive at my destination in one piece reasonably on time then I am happy.

My one definite is that I will only ever fly direct and I would rather fly scheduled so that limits my options to two. At the moment Virgin's DTD check-in makes me travel with them but I would have no hesitation in swapping to BA if I decided that we could do without it and if they were cheaper than Virgin.

dc1964
09-14-2009, 01:15 PM
For a lot of people including us it is part of the vacation, not a bus ride.
I expect a certain level of service regardless of which airline it is, this how you would feel if it was anything else you had paid so much for.

As for taking your own food, there are so many people with different "allergies" these days, allowing people to take their own food would increase the chances of someone on board having an attack.



clearly u travel a lot and seem to be very knowledgeable about the travel industry, i do not argue with what u say, it is personal choice.

Not quite sure about how me having a cheese and onion sandwich from boots on board increase chances of an attack or illness but i suppose you never know

Obi Wan Kenobi
09-14-2009, 01:20 PM
Not quite sure about how me having a cheese and onion sandwich from boots on board increase chances of an attack or illness but i suppose you never know

More to do with people taking onboard for example, peanuts etc, which if the husks/flakes etc get airbourne can effect people with peanut allergies etc..

Although my MIL has an allergy to Cheese and makes her violently ill, so if you are on our flight





TAKE LOADS OF CHEESE SARNIES WITH YOU!! :-) :-)

mushumadness
09-14-2009, 01:43 PM
Although my MIL has an allergy to Cheese and makes her violently ill, so if you are on our flight





TAKE LOADS OF CHEESE SARNIES WITH YOU!! :-) :-)

now now obi lol your wife wouldnt be too pleased with your im sure lol

I know what you mean about allergys though my neice is intolerent to peanuts and we have a right time on airlines with her

sandshal
09-14-2009, 01:59 PM
More to do with people taking onboard for example, peanuts etc, which if the husks/flakes etc get airbourne can effect people with peanut allergies etc..

Although my MIL has an allergy to Cheese and makes her violently ill, so if you are on our flight





TAKE LOADS OF CHEESE SARNIES WITH YOU!! :-) :-)

A Classic view from the dark side :rotfl2:

wishspirit
09-14-2009, 02:22 PM
More to do with people taking onboard for example, peanuts etc, which if the husks/flakes etc get airbourne can effect people with peanut allergies etc..

Although my MIL has an allergy to Cheese and makes her violently ill, so if you are on our flight





TAKE LOADS OF CHEESE SARNIES WITH YOU!! :-) :-)

EWWWW! Keep her away from me! (Although I hate cheese, so we can be in the vomit-free, cheese- free section!)

As far as I know you can bring your own food on right? I don't plan on eating much, just sweets for the way up and down, and maybe a cereal bar? (I get nervous on planes, so I don't usually eat the food :scared:) I will try and make it a nut free, but to be honest I didn't even think about it! Bad me! :headache:

dc1964
09-14-2009, 02:30 PM
is it Logans that have peanut shells all over the floor in Orlando, that place must be a nighmare for peanut allergy sufferers

wayneg
09-14-2009, 02:41 PM
is it Logans that have peanut shells all over the floor in Orlando, that place must be a nighmare for peanut allergy sufferers

Logans Roadhouse and Texas Roadhouse, both places you can throw your shells on the floor, DS loves it.

scarletlancer
09-14-2009, 02:49 PM
I would have to agree with most of the views on the deterioration of Virgin service. On our return flight this year we were offered one drink with our meal and that was about it. As night became day I could smell the breakfast being cooked and looked forward to my bacon roll or whatever they were going to offer us but it turned out that the smell was just one of the crew members having something to eat and there was no breakfast for us. I know that we were only in economy class but for the best part of 2000 for our flights I would really expect a little bit more.

maznorm
09-14-2009, 03:16 PM
I am not sure what people expect from a flight,a s far as i am concerned it is only a method of transportation and as long as it gets me to my holiday destination safely and more or less on time i am happy, personally i would prefer it if they did not bother with food, it is easy to take our own, i do like a drink on board and the food does get in the way, we have used travel city direct planes for may years, some people hated them and they were quite often slated on thses boards, i am flying virgin from manchester in December and am very much looking forward to arriving in Orlando what ever the flight service is like.

And there are budget airlines for people that view air travel the same way as you do. Some of us, however, were willing to pay a little more to get a little more.

I flew with Thompson once. We went 9 hours without being offered a drink other than a cup of coffee. We were only given a cup of coffee after the stewardess walked past us with the trolley, not asking if we wanted a drink. We asked another steward for a drink who then told us "She's getting your drinks." To which we replied "She didn't ask us." The other steward then went over to the other steward who looked at us and said "They must have ignored me." By this point we had gone 5 hours without a drink, I can promise you that I was watching you and your coffee cart intently. The only other drink available was a small cup (the size of the Mcdonald's sauce cups) of warm water that we had to get from outside the toilets. I was not at all convinced it wasn't toilet water (I mean I know it was, but you drink warm water outside of a toilet and it's all you can think about).

Anyway, after that we swore we would only ever fly Virgin. Our last flight with Virgin was almost as bad as the Thompson one. It was exactly twice the price. I am no longer willing to pay higher charges for what is clearly no longer a better quality flight.

As far as I can see RB just doesn't care about it anymore.

Nitram64
09-14-2009, 04:12 PM
I've always liked virgin as all the extras were included but when i last used them 2 year ago i thought they had gone backwards.I used thomas cook last year and the plane was more comfortable and a better entertainment system.Less baggage allowance but virgin has just announced a reduction to 23kilo so why go with them.
Looked at late deals this year 4 week before flying virgin 638 each thomsons 647 for 2. Prices alot closer for advance bookings.
I have to say i still have a lot of respect for virgin but i think it's time MR Branson got on a economy seat and got back to the "Virgin Brand"

sandshal
09-15-2009, 11:55 AM
"I'VE GOTTA CHANGE MY JOB, I'VE GOTTA CHANGE MY TICKET"

We've all seen the latest advert ........ basically unless Virgin stop harping on about how good they are and address some of the basic issues and steadily decreasing service ... I, like many others may just change my ticket!

But again it's only a matter of choice

dc1964
09-15-2009, 03:24 PM
And there are budget airlines for people that view air travel the same way as you do. Some of us, however, were willing to pay a little more to get a little more.

I flew with Thompson once. We went 9 hours without being offered a drink other than a cup of coffee. We were only given a cup of coffee after the stewardess walked past us with the trolley, not asking if we wanted a drink. We asked another steward for a drink who then told us "She's getting your drinks." To which we replied "She didn't ask us." The other steward then went over to the other steward who looked at us and said "They must have ignored me." By this point we had gone 5 hours without a drink, I can promise you that I was watching you and your coffee cart intently. The only other drink available was a small cup (the size of the Mcdonald's sauce cups) of warm water that we had to get from outside the toilets. I was not at all convinced it wasn't toilet water (I mean I know it was, but you drink warm water outside of a toilet and it's all you can think about).

Anyway, after that we swore we would only ever fly Virgin. Our last flight with Virgin was almost as bad as the Thompson one. It was exactly twice the price. I am no longer willing to pay higher charges for what is clearly no longer a better quality flight.

As far as I can see RB just doesn't care about it anymore.


I think that rather proves my point does it not..

Obi Wan Kenobi
09-15-2009, 03:29 PM
I think that rather proves my point does it not..

No, not really.

The OP said he went cheap and the service was rubbish, the OP then paid more and expected a better class of service than he had received. The complaint was that Virgin's trumpeted service was not their on his flight.

He expected better and did not get what he had paid for.

Your argument was that its only a bus journey to paraphrase.

Again, to many its not, its part of the "magic" of the vacation and when paying more you expect more.

alexandra uk
09-15-2009, 03:29 PM
I'm afraid I already have my seat booked for next year with Virgin, but Mr Tesco paid for it, so I am willing to put up with them.:thumbsup2 The year after though, I will probably have to pay for it, so will look around

Me too Heather. We've booked with (part) Tesco vouchers, but I somehow feel they've been cancelled out by Virgin's rip off prices.
It wouldn't be so bad if they were a cut above the rest, but it seems that this isn't the case anymore :confused3

gemmybear83
09-15-2009, 03:35 PM
I always go with whoever is the cheapest, and only fly direct anyway unless there is a significant saving.

I have only paid 295 per adult to fly in 2 weeks time so I can't really complain (unless there is a delay of course :lmao:).

Obi Wan Kenobi
09-15-2009, 03:36 PM
Me too Heather. We've booked with (part) Tesco vouchers, but I somehow feel they've been cancelled out by Virgin's rip off prices.
It wouldn't be so bad if they were a cut above the rest, but it seems that this isn't the case anymore :confused3

Actually,
whilst unhappy with the changes, I don't think you can call Virgin a "rip off" they charge the going rate, when looking for prices for some friends wanting to go next august they were CHEAPER than the charters (which you have to with some pay for your first bag, not the second!) and on a par with BA, with the same luggage allowances. they were cheaper than many indirect flights with airlines which charges for drinks and only have screens down the centre of the aisle.