Connections Mess

[DISNEYDADINOREGON]

Join connections on June 30th through their web sight and bought 200.00 worth of food vouchers. Leaving on Monday the 8th. Based on what I read about fast service I took the plunge. With the 4th holiday I am sure that slowed them down. I called Saturday to check on them. The reps on the phone are VERY uneducated and LOST! Now according to them the were never sent. I have to call customer relations. They gave me the phone number twice and it was wrong both times. Finally I figured out the number on my own, They are only Monday through Friday. So I will call Monday and see if they will send them to the Boardwalk. They vouchers I think are great and you can not get them anywhere else except e-bay which are a rip off. BUT if you join you are talking the chance of probably 50/50 that they will screw up. The people they hire are polite, BUT are not trained at all!!!! Some of them english is very poor and hard to deal with. I will call until I get satisfaction. I have dealt with LOTS of screw ups before. In situations like this I think you really need to push and not back down.

[GoldenOldie]

I am sorry to hear of your problem. I think you were a little too unrealistic in trying to order them with only 4 working days before your trip. I hope you can get it straightened out. Enjoy your trip anyway.

[DISNEYDADINOREGON]

I was hopeful that they would come in time. I am surprised that they never left in the first place though. Once again do not be surprised at anything in regards to Connections.

[chris1gill]

I agree, you joined on Saturday (?) I mean hopefully they would have gone out Monday or Tuesday, but I can see where they'd be off a day... I definitely wouldn't have counted on getting these within 4 business days... I agree the reps are completely clueless, but their cluelessness was compounded by the time restraints, hopefully you will get the vouchers before you leave today...

[DisneyKidds]

Sometimes what the reps tell you isn't always true. Last month we ordered some restaurant gift cards. When they hadn't arrived after 4 days I called and the rep said the order had not been shipped out until that day. I was so disappointed as that was the first 'problem' I had encountered in over a year of using Connections. Well, the gift cards arrived that day. Obviously the rep was mistaken about them being shipped that day.

I guess a few minor problems now and again should be expected. However, the service has been very good for us.

[DISNEYDADINOREGON]

No Go... They did not have a record of my transaction. They had my membership info but not the passes. Also, they can only send to the card holders address. So I cancel my membership. I will repriortize our food budget stagedy. No big deal. It was nice to finally get someone who knew policies and procedures. Very poorly managed company. I really feel for the reps on the phone who are trying to help without any training. I am sure telemarketing firms like Connections have high turn-over. The public will speak and decide if Connections will continue. They need to sell the memberships to stay afloat. I am sure they can not survive just selling $1.00 memberships and meal vouchers and tickets that no or very little margin.

[disneyjunkie]

I for one love connections. The park passes and meal vouchers are good, but the movie tickets are great! $4.50 for movie tickets that can be used in Brooklyn, you can't beat that.

[JulesMom]

I guess I'm one of the lcuky ones!

I have ordered meal vouchers(3 different orders), gift certificates(2 orders) and Disney tickets(2 different orders). I have rec'd everything very timely and been charged correctly.:D

[HALLOWEENTOWN]

No Go... They did not have a record of my transaction. They had my membership info but not the passes.


Same thing happened to me. Connections charged my credit card almost $200.00 for an order I never placed. I called them many times and I was told there was nothing they could do or they did not know what to do. They could not refund the money because they did not have a record of my credit card being charged that much. I finally had to dispute it with my credit card company.:rolleyes:

[dgaston]

I've always ordered online: Restaurant cards, meal vouchers (3x), Universal tickets and received everything promptly and have been billed accurately.

[patsal]

I guess I'm one of the lucky ones. My orders have always been prompt and never double billed. I always plan on everything taking at least a week to arrive (although it hads never taken that long). Even when I orderd them and the expiration date was before my trip the replacement was only about 10 days from my sending them back to my receiving ones that had a better expiration date. I like the discounts they offer and use them frequently. I kept my membership and continue to do business with them.