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danielle782001
07-17-2009, 01:38 PM
If you had the power...Would you want a quick-service at Kidani Village? Please share your thoughts on why or why not. Thank you!

surfer_ed
07-17-2009, 03:09 PM
I got little kids. they are very well behaved but more than one TS meal in a day is not relaxing. Need grab and go sometimes.

movie77
07-17-2009, 03:24 PM
Seems like common sense to me :-)

ftballfan7
07-17-2009, 04:00 PM
Is this a rhetorical poll?

TK Brown
07-17-2009, 04:09 PM
Im really wondering why the lone person who answered "no" did? It seems like a no-brainer to me too.

MiaSRN62
07-17-2009, 06:07 PM
I voted "yes". When I get back from the parks I enjoy grabbing a snack (a sandwich, nachos....anything like that). Lack of quick service food options was one of the few things I disliked about OKW.



Maria

danielle782001
07-17-2009, 06:10 PM
If are one of the many that answered yes...Please write MS to make our voices be heard ;)

d-r
07-17-2009, 07:41 PM
We don't really need it. I know some people would want it, but I wouldn't want them to mess up anything like the library room to do it, that is so nice.

Chick-filet is only like a mile away. And if it is Sunday there is a ton of other stuff over there. It is a lot more convenient to just fix breakfast in the room, you have a whole kitchen there. It doesn't seem that important to me. I know when we stay at jambo we didn't eat at mara last time because we didn't like it the time before. If you just want a burger or something there is a pool bar.

So I voted no, because I don't see how they could add one without messing something up.

Maistre Gracey
07-18-2009, 11:49 AM
We don't really need it. I know some people would want it, but I wouldn't want them to mess up anything like the library room to do it, that is so nice.

Chick-filet is only like a mile away. And if it is Sunday there is a ton of other stuff over there. It is a lot more convenient to just fix breakfast in the room, you have a whole kitchen there. It doesn't seem that important to me. I know when we stay at jambo we didn't eat at mara last time because we didn't like it the time before. If you just want a burger or something there is a pool bar.

So I voted no, because I don't see how they could add one without messing something up.
I voted yes, but I completely agree about not wanting to mess things up. It wouldn't be worth giving up the library.

MG

bobbiwoz
07-18-2009, 11:55 AM
I've sent a note to Member Satisfaction asking for counter service, but I also can happily live with what's there. This is not a burning issue with me. I like the Mara, and I could find something to eat at Kidani as it is.

Bobbi:goodvibes

AKV707
07-18-2009, 12:35 PM
I really don't see the need. What would have to go? We already have a large counter service at the resort, the Mara at Jambo. It is a quick walk over. I think Kidani is fine without one.

jarestel
07-18-2009, 01:01 PM
Additional amenities and conveniences are always a good thing. It wouldn't hurt to have it and wouldn't impact those who prefer walking over to the Mara or driving somewhere off site for quick food as they could certainly continue to do this.

Since there's really no down-side, and has no negative impact on guests, but does bring added value to the resort, I say why not!

LisaS
07-18-2009, 01:08 PM
If Kidani had a CS restaurant and offered the same breakfast platter that you can get at Roaring Fork (scrambled eggs, potatoes and toast) we would definitely eat breakfast there once or twice during our stay and maybe stop by for a sandwich for lunch as well. If all they offered was cold food at breakfast like they do at the lounges at some of the other resorts I would not be interested.

LIFERBABE
07-18-2009, 01:17 PM
Yes, definitely. Not understanding why they felt the need to duplicate the marketplace and not the counter service:confused3

I would much rather walk to shop than have to leave the pool area to walk or bus to Mara to grab a burger for the kids.

I think the Marketplace is small and redundant and should be revamped if anything has to go. I like the library too so would hate to see that go.

I think we will see the same issue arise at BLT also. Although BLT is much closer to 2 counter services.

AKV707
07-18-2009, 01:40 PM
Where would they put it? The library should definitely stay as it is. The store is too small to convert to a CS, and some of us like it. The only thing that I could see would be a separate building, or a conversion of some of the underground parking. If there is going to be a CS, I think that it should be done right, and be large enough for this large resort. So the question is, looking at it from a business angle, would it be worth it for Disney to do this?

KirstenB
07-18-2009, 08:29 PM
I got little kids. they are very well behaved but more than one TS meal in a day is not relaxing. Need grab and go sometimes.

Right there with you!!:thumbsup2

TINKERIFIC
07-19-2009, 02:37 PM
I voted yes because I want my home resort to be desirable to stay in for everyone, not just me. So I go with the majority. Plus, I do think it is silly that every other resort has a quick service...why not Kidani? I mean, come on, they have a TS, but not a QS :confused3. Silly, silly, silly!!!

On a more personal note, I really do not care either way. When we visit the smallest room we will stay in will be a 1 bedroom. When we get back from the parks and want something quick we can grab something from the frig or cabinet...sandwich, chips, fruit, cereal, etc. We have never made a habit of eating resorts quick service in the past and I do not see us starting now. Just my opinion.

jarestel
07-19-2009, 02:49 PM
Where would they put it? The library should definitely stay as it is. The store is too small to convert to a CS, and some of us like it. The only thing that I could see would be a separate building, or a conversion of some of the underground parking. If there is going to be a CS, I think that it should be done right, and be large enough for this large resort. So the question is, looking at it from a business angle, would it be worth it for Disney to do this?

Whether or not a CS facility is actually feasible at KV wasn't the poll question. Your points about retrofitting an area to provide CS are good ones and certainly make sense. But based on the results of this poll, and I suspect any poll, it's the opinion of a large number of members that DVC screwed up by not putting this feature into the original plans.

A hot food CS may never happen at KV, but if enough members voice their disappointment, it "MAY" force TPTB to give more serious consideration to this option for future DVC projects.

But from my POV, how tough would it be to add a CS area and service to the existing TS restaurant facility at KV?

AKV707
07-19-2009, 04:15 PM
Whether or not a CS facility is actually feasible at KV wasn't the poll question. Your points about retrofitting an area to provide CS are good ones and certainly make sense. But based on the results of this poll, and I suspect any poll, it's the opinion of a large number of members that DVC screwed up by not putting this feature into the original plans.

A hot food CS may never happen at KV, but if enough members voice their disappointment, it "MAY" force TPTB to give more serious consideration to this option for future DVC projects.

But from my POV, how tough would it be to add a CS area and service to the existing TS restaurant facility at KV?

Excellent point. The feasibility is not the question at hand. While I don't personally see the need, I can see why so many do. So, hypothetically, where would one go. I would doubt that DVC would want to shrink Sanna as it is getting outstanding reviews and is not huge to begin with. I think that a conversion of some of the underground parking, giving access to the CS on the same level and area as Sanaa could work. It would cost a few shaded parking spaces, but by the time Kidani is completely open, there will be tons of underground parking.

Hey, I just thought of this. The beads that face the Pembe savanna will have the Sunset savanna on the other side. Could a CS go under one of these?

danielle782001
07-19-2009, 08:50 PM
I wrote an email to MS about our concern with the lack of quick service options at KV...I received a call from MS about my email..She seemed interested in a detailed explanation and stated it is great to hear this kind of feedback...Without me saying, she mentioned she knows how hard it may be to travel for food with young children like mine...

I did mention how I would hate to see the beauty of the lobby area altered but we would really like to see some kind of addition some where in the village itself...

She also asked about what we thought of the options at the pool bar...We were not very pleased because the meals are not on the dining plan and not "kid" friendly enough for us and that there were just not enough choices over all....

Afterward (of course) I thought of the counter service at the Beach Club...Something like that outside might work at KV :confused3

monetnj
07-19-2009, 09:25 PM
I am writing this from a studio in Kidani right now. Went to The Mara last night and what a nightmare! Very long line to order, and once I ordered, 20 minutes to get our food. Went to the Poly tonight and was in and out of Captain Cook's in less time than it took me to order and receive my food at Mara. Don't know if Mara was overcrowded because of the greater number of patrons with Kidani now open, but it made me want a quick service restaurant in Kidani very badly. So I vote a big YES!

LIFERBABE
07-20-2009, 12:08 AM
I am writing this from a studio in Kidani right now. Went to The Mara last night and what a nightmare! Very long line to order, and once I ordered, 20 minutes to get our food. Went to the Poly tonight and was in and out of Captain Cook's in less time than it took me to order and receive my food at Mara. Don't know if Mara was overcrowded because of the greater number of patrons with Kidani now open, but it made me want a quick service restaurant in Kidani very badly. So I vote a big YES!

Our experience in June also. Mara was packed at meal times. We placed our order and they somehow missed it. We sat there for a while and finally after about 25 minutes I went up and had to wait another 10 min while they made it. As I was waiting I started chatting with 1 of the hardworking chefs who had been there all day. We were talking about how busy Mara was since Kidani opened.

alldiz
07-20-2009, 06:39 AM
I can't think of any reason why I would not want the convenience of quick food if I was staying at Kidani:idea:
Kerri

bookwormde
07-20-2009, 08:54 AM
I am hoping that they would do an "extended menu" at the pool bar like they have instituted at FW sanck bar, yes it would take a couple of extra cast members but would not take much additional space.

bookwormde

Nikisha421
07-20-2009, 09:04 AM
I dont really like the Mara so another option would be nice!

luvthedis
07-20-2009, 09:28 AM
I voted yes for two main reasons:

1. There is no breakfast option at Kidani -- none. I think that something should be offered for breakfast. Did Disney forget that there are studios at Kidani as well? Not everyone stays in a 1 BR or 2BR. We never have a full kitchen at our disposal and love having Mara for a breakfast option - when we stay at Jambo.

2. There are no kid-friendly options at Kidani. My kids do not want to eat the food at Kanaa. And the pool bar offers the same fare. Please don't tell me this is a good time to expand my children's food palate. They don't want it and I have no desire to force the issue on vacation.

For those who want to hike to Jambo to go to Mara, good for you. I hike all day in the parks and don't want to walk that far to grab a quick bite- especially for breakfast, when we're trying to get to the parks before rope drop - and every second counts. And, yes, I've stayed at both Jambo and Kidani so I've tried it, and I do find it to be too long to walk for QS meal. That's my opinion.

For those who have had troubles with crowds at Mara -- I'm wondering if that is a summer thing (when everything is more crowded) or based on the time of day. The times we have been there (many), Mara has never been crowded for early breakfast ( 7-8am). However, around 9am or so, there is a substantial increase in diners. Just curious....

d-r
07-20-2009, 10:19 AM
Whether or not a CS facility is actually feasible at KV wasn't the poll question.

I'm sorry, I thought that this was dealing with reality, so I mistakenly thought feasibility would certainly be a part of the question. If we aren't concerned about whether something is actually feasible, I'd also like a monorail to every park and a bullet train to the beach. Thanks.

TINKERIFIC
07-20-2009, 10:39 AM
I'm sorry, I thought that this was dealing with reality, so I mistakenly thought feasibility would certainly be a part of the question. If we aren't concerned about whether something is actually feasible, I'd also like a monorail to every park and a bullet train to the beach. Thanks.

:rotfl::rotfl::rotfl::rotfl2::rotfl2::rotfl2:

tjkraz
07-20-2009, 10:43 AM
The near-unanimous results don't surprise me. But Disney knew that going in and still decided against it. Unless it makes sense financially, they won't do it.

Walking to Mara may take time. Eating at a theme park restaurant may be inconvenient. And paying more for Sanaa may be expensive. But all of those options still put $$$ in Disney's pockets without the hundreds-of-thousands of dollars in added overhead required to operate another restaurant.

Seems like the better odds would be getting breakfast added to Sanaa. But that's also the easiest meal to eat in a DVC Villa. That certainly works against them from a financial perspective. Perhaps after the resort is fully-open. :confused3

PatsMom
07-20-2009, 10:49 AM
The lack of a counter service for coffee and a muffin or bagel in the morning is my one apprehension about our January upcoming stay at Kidani. We are staying in a studio. In the mornings, we tend to enjoy going to a quick counter service restaurant to get a light breakfast. Gets me out of the room and moving! If I make a pot of coffee in the room, I'll be sitting there for an hour drinking coffee before I even think about showering and heading for the parks.

DH and DD have discovered the depriving me of coffee until after I have showered and dressed makes me move much faster in the mornings!

BEASLYBOO
07-20-2009, 10:57 AM
The near-unanimous results don't surprise me. But Disney knew that going in and still decided against it. Unless it makes sense financially, they won't do it.
Though more eating options would be nice, hasn't it always been DVC's objective to put CS only in hotels. SSR, OKW and now Kidani were never destined for it. BWV, WLV, AKV (Jambo) only benefit because of the lodge & the inn. People who stay in hotels have no dining options, as opposed to people who vacation in villas w/ kitchen, microwaves & fridges.

So, though it would be nice to have, I don't beleive it's going to happen.

CruznLexi
07-20-2009, 02:53 PM
We do the simple dinning plan and this time we will mkae something for breakfast cereal, sandwhich, a lite thing then in the early afternoon get a CS meal at Mara if doing pool time. Why is it a problem to walk 10 minutes at the resort but not in the park? if it is that bad take the bus.
Lexi

jarestel
07-21-2009, 12:11 AM
If we aren't concerned about whether something is actually feasible, I'd also like a monorail to every park and a bullet train to the beach. Thanks.

Must be one of the "7" no votes.

Relax!
Once we get this counter service problem taken care of, we'll work on your monorail issues!

BEASLYBOO
07-21-2009, 09:19 AM
Relax!
Once we get this counter service problem taken care of, we'll work on your monorail issues! :lmao:

Could you work on a few walking people movers here and there while your're at it! AK is brutal!

MEK
07-21-2009, 10:23 AM
I could settle for better breakfast options being available in the gift shop. And what I mean by that are some nice pastries, muffins, bagel, ect. I think this is helpful when you are on the dining plan and want to use some snack credits for breakfast items. I think there must be a way to accomplish this without opening an entire CS area. I was find going to Mara for lunch because it basically meant I was not in a rush to get anywhere. But I didn't feel like going to the Mara for breakfast items. And, yes, I had food in my villa, but I wanted something other than cereal.

jarestel
07-21-2009, 10:28 AM
:lmao:

Could you work on a few walking people movers here and there while your're at it! AK is brutal!

It's on the list!

Mom B
07-21-2009, 02:02 PM
Don't really think we'd want or need it. Anything that we need, we will pick up at a grocery store off property or order from wegoshop ahead of time. Last minute stuff we can always pick up at the gift shop, no big deal if it's like the gift shops at other resorts. We either eat in the room or "out" in the parks. ;)

Disney_Villain
07-21-2009, 02:08 PM
I dont really like the Mara so another option would be nice!

I agree.

marvali
07-21-2009, 02:21 PM
I am all for a counter service/quick service option at Kidani. This past trip we probably wouldn't have used it very much. We were finishing up our year with an AP and had the TIW, so we did more TS meals this time than we probably will in the future, and therefore we did more meals in the room to offset. Also, everyone was hungry at different times due to timing and amount of food at TS, so it was easier to have a lot of choices in the fridge.

However, when we stayed at Jambo over New Year's, we ate at Mara probably 4 or 5 times because we didn't have but a couple of TS meals planned. When we return to Kidani, we probably will do fewer TS meals next time, and a QS/CS option works well, especially for breakfast. But when you are spending time at the resort or out at the pool, the ability to grab a burger, or sandwich, etc. is a great option to have. The cold, pre-made options at the pool just weren't very appealing.

As for having to make changes to the resort to add a CS/QS option, why does everyone think they will have to remove something that is currently there, like the library? We are talking Disney Imagineers, here. They can easily design something that fits in without having to remove anything. There is ample space near (behind) the pool bar, or other areas to at least add something without impacting the look or feel of the current resort, even if it only has limited or no seating.

movie77
07-21-2009, 03:41 PM
What is DVC thinking or not thinking? Clearly a counter service option at Kidani made all the sense in the world. You don't need an MBA in hospitality management to see that. Then they make the big deal of calling people and saying "We care about your opinion, thanks for emailing in" I emailed my thoughts and got the same call. Are you really telling me with all their resort expertise they are now surprised that people so overwhelmingly want that option? It maybe spilled milk for Kidani now, what about the next resort they build. I think this shows in the end upper management really doesn't care about member opinions, maybe the rank and file does. If they did this never would of happened.

DebbieB
07-21-2009, 04:05 PM
Probably the same genius who planned BWV with only 1 set of elevators.

LIFERBABE
07-21-2009, 04:24 PM
What is DVC thinking or not thinking? Clearly a counter service option at Kidani made all the sense in the world. You don't need an MBA in hospitality management to see that. Then they make the big deal of calling people and saying "We care about your opinion, thanks for emailing in" I emailed my thoughts and got the same call. Are you really telling me with all their resort expertise they are now surprised that people so overwhelmingly want that option? It maybe spilled milk for Kidani now, what about the next resort they build. I think this shows in the end upper management really doesn't care about member opinions, maybe the rank and file does. If they did this never would of happened.


I agree. After SSR opened without Table Service and DVC admitted they were remiss in not adding it, Im not really understanding either.
With members and cash guests using the dining plans and then not offering any counter service option at the resort? The bus from Jambo to Kidani is no picnic. It is the DTD bus and no matter where you stay, there are not many of those. AKL is a very large resort combined. Bigger than SSR and pool food should have been offered without having to order Private Dining. Who ever came up with that solution should be whipped with a wet noodle!

DenLo
07-21-2009, 05:59 PM
Many families get a quick meal before going to the park after a morning swimming or a nap. A little less chaos and little time together. But I don't think Disney really left out a counter service because we can all go to Chick-fil-a nearby instead. It's a real effort for families or those with difficulty walking, or if you're just plumb worn out from a day in the heat at a park to go over to Jamba House for a CS.

tjkraz
07-21-2009, 06:07 PM
What is DVC thinking or not thinking? Clearly a counter service option at Kidani made all the sense in the world. You don't need an MBA in hospitality management to see that. Then they make the big deal of calling people and saying "We care about your opinion, thanks for emailing in" I emailed my thoughts and got the same call. Are you really telling me with all their resort expertise they are now surprised that people so overwhelmingly want that option? It maybe spilled milk for Kidani now, what about the next resort they build. I think this shows in the end upper management really doesn't care about member opinions, maybe the rank and file does. If they did this never would of happened.

You don't need an MBA to figure that people would like to have a CS restaurant but you do need an MBA to determine if it is a financially sound decision. This isn't about caring or not caring...it's about economics.

DVC doesn't operate restaurants (and our dues don't go toward operating restaurants) so the decision ultimately was with another branch of the company.

We can bemoan the economics all we wish but it's a key component of every Disney park, restaurant and resort. It would be great if every resort had character meals, a pool the size of SAB and monorail transportation, but we all know those won't happen. This situation is no different.

While people would use a CS location at Kidani, the real question is how much business would have been siphoned-off of other locations. If they open another restaurant and all it does is take business away from Sanaa, Mara, theme park restaurants and the resort general store (groceries), then it's a waste of money. To make sense, the restaurant would have to generate enough new business to sustain itself.

I'm not sure that SSR is a good parallel since the resort itself continued to expand. The Turf Club wasn't part of the original 550-room development. It was only after the plan expanded to nearly 900 rooms that The Turf Club was added. If not for those extra 6 buildings and the Treehouses, would there be a Turf Club today? :confused3

TinkGirl
07-21-2009, 06:11 PM
dining plan

LIFERBABE
07-21-2009, 07:45 PM
A family at the pool is not dining at the parks or Sanaa or Mara without considerable effort. Many are not leaving the pool area to go to another pool area to eat a quick bite.

As for Turf Club, it was added due to complaints by members staying at SSR early on. Jim Lewis made it a point in 2005 to say that DVC Management, was mistaken in their belief that members would utilize DTD for dining, but due to overwhelming complaint, Turf Club was added and opened in 2005 or 6 long before Carousel, Grandstand and THV opened to sustain it.

He used it as an indication that DVC listens to their membership and how quickly DVC reacted to the situation. Fast Forward 3 years and they make a similar decision to not include counter dining at Kidani.

It was also due to overwhelming request that the DDP was added for DVC Members. So we have a Dining Plan and nowhere to use counter service credits without considerable effort. Last month, the Grandstand Pool Bar at SSR was selling hot dogs. This at a resort that offers counter and TS service a much shorter walk away that Kidani to Mara.

It was decided prior to opening that Carousel and Grandstand would be part of SSR. The original resort maps and plans show both those areas as future additions. Those areas were always in the plans and announced on opening day of SSR that they would be completed. They reserved the option not to build in the original POS but they were far from afterthoughts.
THV is the only true expansion of the resort and the decision to add Turf Club came way ahead of the decision to add THV.

SSR had a need for a TS restaurant and Im glad they opened it.

For those that want counter service at Kidani, put your MBA away and write in to request it. It worked for SSR owners and it can work for us at AKV also.:wizard:

TLPL
07-21-2009, 10:14 PM
What about if they add a new building for CS restaturant by the pool area? maybe overlook the Samawati Spring Pool or maybe across from the front entrance of the resort (where the current smoking area/restroom located), it is just un-developed land right now, right?

tjkraz
07-21-2009, 10:25 PM
A family at the pool is not dining at the parks or Sanaa or Mara without considerable effort. Many are not leaving the pool area to go to another pool area to eat a quick bite.

Food is already available at the Kidani pool bar.

As for Turf Club, it was added due to complaints by members staying at SSR early on. Jim Lewis made it a point in 2005 to say that DVC Management, was mistaken in their belief that members would utilize DTD for dining, but due to overwhelming complaint, Turf Club was added and opened in 2005 or 6 long before Carousel, Grandstand and THV opened to sustain it.

I'm sure you are quite correct about how the change was communicated. But that doesn't change the fact that Disney wouldn't have converted The Turf Club unless the numbers added up. Every single DVC member could write in daily and request monorail access to their resort, but Disney isn't going to cave to that request "due to member complaints." It still has to pass an economic acid test.

As for the timing, The Turf Club Bar & Grill opened in July 2006 and the first building in The Carousel followed three months later in October '06. All 18 buildings including The Carousel and The Grandstand were open by July 2007.

It was decided prior to opening that Carousel and Grandstand would be part of SSR. The original resort maps and plans show both those areas as future additions. Those areas were always in the plans and announced on opening day of SSR that they would be completed. They reserved the option not to build in the original POS but they were far from afterthoughts.
THV is the only true expansion of the resort and the decision to add Turf Club came way ahead of the decision to add THV.

We'll probably disagree to a point about the certainty of developing The Carousel and The Grandstand. Yes the land was listed in the POS as being legally part of SSR, but none of the materials given to members suggested that the land would be developed. Nor did Disney/DVC ever suggest it was a possibility. On opening day only Congress Park was available. The Springs and Paddock were listed as future construction--The Grandstand an The Carousel were not.

The decision to convert the Turf Club to a TS restaurant did not occur until after the commitment was made to add The Carousel and The Grandstand. The timing was no coincidence.

SSR had a need for a TS restaurant and Im glad they opened it.

I completely agree. However there is a significant gap between the 888 rooms at SSR and the 320 at Kidani.

Folks are welcome to share their feelings with DVC and I'll join you in hoping that there is some positive result. But I truly do see it as an uphill battle.

I don't see how the situation could be portrayed as a simple oversight on Disney's part--particularly after they supposedly "learned their lesson" with SSR. In this case it was a very calculated determination that 320 DVC villas can only support one restaurant.

It's a shame they didn't design the resort so that Sanaa could share a kitchen with a lunch counter like "Goods" at OKW. Maybe they could still retrofit something like that in the future. :confused3 But again I'm forced to conclude that the option was presented somewhere in the design phases and they decided against it.

SSR had another advantage in that The Turf Club was there from Day One. It was originally designed as a lounge with much of the current seating area unused from the Disney Institute days. They were able to convert it to a full-blown restaurant without significant expense. Can the same be said for Kidani? :confused3

LIFERBABE
07-22-2009, 01:12 AM
I was at SSR on opening day and prior for Member Homecoming and JL announced that Carousel and Grandstand would be built during the event due to the sales volume at SSR.

And yes all the materials for SSR indicated both Carousel and Grandstand on the maps. They were listed as future development, not part of the original offering but still fully indicated on all materials and maps. I purchased SSR when BCV was still selling and bought both BCV and SSR at the same time before BCV sold out and before ground was broken on SSR.

When I attended and stayed at SSR for Member Homecoming/Grand Opening, most of the Springs was completed. They were putting in furnishings in buildings closest to the main area. So Springs and Paddock were pretty much a done deal and Carousel and Paddocks were already listed as the next phases.

That was 2004, and JL and Al Weiss announced on stage together that the 2 areas would be developed based on sales on the lawn at DTD. In 2005 we attended the DVC Member cruise where JL discussed the addtion of the Turf Club based on Member feedback, during his presentation in the DCL Buena Vista Theatre.

Im sorry but paying for Private Dining including the gratuity and fees poolside is not "food available" nor does it address the ability to use counter service credits poolside or at Kidani proper. If I want Private Dining, then I want to eat in ummm PRIVATE! Using 2 TS credits for a snack at the pool is hardly membership friendly. A pool that is not a villa porch away but off to the side across a lobby and a parking lot. Room service delivery to the pool is not what I would call "food available" for the average member family.

And I dont think it was an "oversight" but a poor decision yet again by DVC management despite the history. They are waiting for "Member Response" just like they did at SSR and those that don't express their dissatisfaction are doing themselves and their home a huge disservice.

AKV is not

Laurabearz
07-22-2009, 01:24 AM
If Kidani had a CS restaurant and offered the same breakfast platter that you can get at Roaring Fork (scrambled eggs, potatoes and toast) we would definitely eat breakfast there once or twice during our stay and maybe stop by for a sandwich for lunch as well. If all they offered was cold food at breakfast like they do at the lounges at some of the other resorts I would not be interested.

:thumbsup2

tjkraz
07-22-2009, 01:58 AM
I was at SSR on opening day and prior for Member Homecoming and JL announced that Carousel and Grandstand would be built during the event due to the sales volume at SSR.

That I agree with. Disney announced they would build The Carousel and The Grandstand in May 2004 when the resort opened.

And yes all the materials for SSR indicated both Carousel and Grandstand on the maps. They were listed as future development, not part of the original offering but still fully indicated on all materials and maps.

There I have to disagree. Below is a scan of the original marketing materials we received for SSR in the fall of 2003. Congress Park is listed. Paddock and Springs are "proposed construction."

http://i30.photobucket.com/albums/c328/tjkraz/IMG_0002.jpg

I also have to correct a comment I made earlier. I said that my POS made mention of the other land being part of SSR. I went back and looked at the POS and that statement was incorrect. The original POS made no mention of the land which is home to The Carousel, The Grandstand or the Treehouse Villas. That information was amended to the POS in a later draft--probably sometime after the May '04 announcement.

When I attended and stayed at SSR for Member Homecoming/Grand Opening, most of the Springs was completed. They were putting in furnishings in buildings closest to the main area. So Springs and Paddock were pretty much a done deal and Carousel and Paddocks were already listed as the next phases.

Again you're off on your timing.

On May 17, 2004 one building opened in Congress Park. The other three buildings in CP opened June, July and August of '04. If you saw furniture being moved into any rooms, those rooms were in Congress Park.

The buildings in The Springs and The Paddock did not begin to open until March 2005. Our first stay at SSR was December '04 and I have video of my son--them age 3--watching all of the construction trucks working on Springs and Paddock. They were definitely under construction throughout 2004, and many well into 2005.

Springs and Paddock opened, one building per month, from March to October 2005.

Carousel and Grandstand opened on an irregular schedule from October 2006 to July 2007.

The Turf Club Bar & Grill opened in July 2006.

Im sorry but paying for Private Dining including the gratuity and fees poolside is not "food available" nor does it address the ability to use counter service credits poolside or at Kidani proper. If I want Private Dining, then I want to eat in ummm PRIVATE! Using 2 TS credits for a snack at the pool is hardly membership friendly. A pool that is not a villa porch away but off to the side across a lobby and a parking lot. Room service delivery to the pool is not what I would call "food available" for the average member family.

Sounds like a more reasonable alternative is getting Disney to ditch this "private dining" thing and be more flexible with the dining credits....

And I dont think it was an "oversight" but a poor decision yet again by DVC management despite the history. They are waiting for "Member Response" just like they did at SSR and those that don't express their dissatisfaction are doing themselves and their home a huge disservice.

You're welcome to give me a big, fat "I told you so" if Disney does open another restaurant. But I still think it's fighting an uphill battle to get two restaurants in a 320-unit resort. Particularly with there being three more restaurants a short (albeit sometimes inconvenient) distance away.

Silly Little Pixie
07-22-2009, 02:22 AM
All the disagreement about SSR aside...

Kidani does need a counter service restaurant. Period. The pool bar food option isn't reasonable for many people, either due to the food choices available, DDP credits, or the times it is open. Disney is in the business of making money, and I would bet that since they seem to make money on their other counter service locations, they could figure out how to make one at Kidani profitable as well. In fact, I am pretty sure that their restaurant services department could find a menu that enables profitablity. It's not like they don't charge us enough! :lmao: However, we all know that sometimes the right people aren't asked the right questions as Disney builds things. If someone higher up suggested "we can save money up front by not building a counter service facility" it is entirely possible that the feasiblity studies were not handed off to the people who *could* make that work. Just sayin'. ;)

The catch of course is where to build it. I think the idea of placing it in the "beads" by the Pembe savanna is a good idea. I plan to write to MS myself and suggest it. We all can relate to a long day in the parks, kids are having a meltdown, or getting drenched in a downpour... and the last thing you want to do is sit in a table service restaurant, or go fire up the grill to cook in your unit! (Or not at all if you are in a studio!) I would bet that many families would use it at least once per stay. That's probably more than will use Sanaa per stay. I also would suspect that guests at Kidani will skew a little younger (meaning those with young children) than at some other DVC resorts due to the animals. Again, a clientele more likely to use spur-of-the-moment counter service.

tjkraz
07-22-2009, 02:36 AM
Kidani does need a counter service restaurant. Period. The pool bar food option isn't reasonable for many people, either due to the food choices available, DDP credits, or the times it is open. Disney is in the business of making money, and I would bet that since they seem to make money on their other counter service locations, they could figure out how to make one at Kidani profitable as well. n fact, I am pretty sure that their restaurant services department could find a menu that enables profitablity. It's not like they don't charge us enough! :lmao:

Don't want to sound like a broken record so I'll just comment one more time and then drop out.

I believe a major issue is how much business a new CS would absorb from other nearby locations. If the majority of a new CS' customers are people who would otherwise have visited Mara, Sanaa, any theme park restaurant or bought groceries from the gift shop, then you're trading profitability of one location for another--while spending a lot on overhead. On its own the CS may be able to turn a profit, but if it negatively impacts the bottom line of Mara or Sanaa, then it still doesn't make sense.

And Disney really doesn't throw up restaurants at will and assume they will be profitable. There are a number of locations which operate seasonally like the Tomorrowland Noodle Station, Pirata y el Perico and I believe Studio Catering Company. Fountainview Cafe at Epcot has been seasonal in the past. Many of the little snack carts in the parks only operate during peak seasons and hours. And even the resort restaurants will have occasional adjustments to hours and meals served.



The catch of course is where to build it. I think the idea of placing it in the "beads" by the Pembe savanna is a good idea. I plan to write to MS myself and suggest it.

Might want to think twice about making the recommendation. As a practice, Disney destroys and/or returns any correspondence which offers specific operating advice for any aspect of the theme park empire. Seems they've been sued a few too many times by individuals who made a recommendation, saw it implemented, and then demanded a consulting fee in return for Disney taking their advice. :sad2:

jarestel
07-22-2009, 09:47 AM
For those that want counter service at Kidani, put your MBA away and write in to request it.

That's really the bottom line. CS at Kidani may still not happen based on the issues cited by other posters. It's a given though that not asking for CS pretty much guarantees it won't happen. Historically there have been times when prevailing wisdom has proven to be incorrect, Turf Club, AKL, and BLT to name a few. So, nothing ventured, nothing gained!

pilferk
07-22-2009, 10:37 AM
I vote a resounding yes. It's the one "flaw" I see in the new building....it's not a HUGE one, and certainly not a fatal one.

As for "would it be worthwhile from a business perspective"....I think it might be. First off, I think it's something that many of guests are asking for...which would probably indicate there's some implied useage of the new facility. So, what it ultimately comes down to is how many customers are they losing, who would use a CS spot normally but don't want to make the trek to the Mara. That's the quantifiable amount you'd need to look at...because if you want one, but are perfectly willing and happy to make the trek over to the Mara EVERY time you want a CS meal, then for Disney you're not going to make them any more $$ than the current setup.

I think there IS a sizeable population who likely would make use of a CS if it were more convenient and who DON'T go to the Mara simply because it's "too far". But that's JMHO.

goofydad99
07-22-2009, 11:12 AM
I think Kidani could use something. We have 3 children. Once they get to the pool there is not much that would budge them from it. We could realistically go to Jambo and use their cs option. However, as far as Goofydad is concerned if it takes any effort then it isn't worth it. It is easier for him to go to the villa and grab something than go to another building and buy food for 5 and then walk back. That is just our take.

In the end Disney will get less money from us.

d-r
07-22-2009, 05:30 PM
it is probably closer walk from kidani to mara that from a lot of ssr rooms to artist palate. or a lot of old key west rooms to goods to go. or from a lot of boardwalk rooms to....the spoodles take out window?

When you bought the akv points they didn't say that they would have another qs.

Maistre Gracey
07-22-2009, 05:40 PM
I believe a major issue is how much business a new CS would absorb from other nearby locations. If the majority of a new CS' customers are people who would otherwise have visited Mara, Sanaa, any theme park restaurant or bought groceries from the gift shop, then you're trading profitability of one location for another--while spending a lot on overhead. On its own the CS may be able to turn a profit, but if it negatively impacts the bottom line of Mara or Sanaa, then it still doesn't make sense.
I know you said your dropping out, but...

Is it not possible that AKV sales may suffer when guests realize there are very limited food options? I mean, isn't that kind of a selling point?

Now, I wouldn't know how to juggle the math, but it seems possible that the reduced sales at AKV could more than make up for the reduced sales at Mara..

Thoughts?

MG

marvali
07-23-2009, 07:42 AM
Two additional comments.

The fact that no counter service was available had a lot to do with our going out the first day and stocking a lot more items in the kitchen (new super target, NOT overpriced items in the gift shop; only buy there if emergency) for those quick snacks/meals around our ADRs and schedules . We took advantage of Mara when we stayed at Jambo at New Years and had very little in the room because an easier choice was convenient.

I realize that decisions are more economic, and it may be true that Disney thinks about where existing food choices may be impacted instead of new business, BUT, isn't a new facility (Kidani) bringing in new potential customers just by nature (more rooms available so more people)? I'm not sure how more people in a resort location equates to lost business at an existing restaurant (especially since Sanaa isn't even open for breakfast and the meal choices there are so specialized that they don't appeal to everyone). I see that as more demand for food choices and more potential business for everyone, including a new CS/QS. The choices at the pool bar were not really an option, and we never considered spending $$$ there to eat.

Maybe they could open Sanaa at breakfast for limited items only (similar to the Roaring Forks platter mentioned) that would qualify for CS or snack credits as a possible solution that wouldn't require buildilng a new facility.

And BTW, I got a card in the mail to fill out a survey and give feedback, which I am definitely going to do, so not just commenting here instead of where it can possibly do some good.

Silly Little Pixie
07-27-2009, 12:47 AM
Might want to think twice about making the recommendation. As a practice, Disney destroys and/or returns any correspondence which offers specific operating advice for any aspect of the theme park empire. Seems they've been sued a few too many times by individuals who made a recommendation, saw it implemented, and then demanded a consulting fee in return for Disney taking their advice. :sad2:


That is so sad that people would do that! But, I believe it. :rolleyes1

I went ahead and emailed regarding the possibility of adding a counter service at Kidani. Within a day I had an email confirmation. saying I would receive contact from DVC within 2 days. Saturday I got a phone call from MS, (I was not home, but she left a detailed message) letting me know that my concerns regarding adding a counter service option would be passed along up the chain of command. I was thanked kindly for taking the time to contact MS regarding improving their offerings at Kidani Village. I was surprised by the promptness of the email and the phone call. I did feel that my concern was being listened to.

If everyone that complains about it simply emails or calls, DVC will at least see that owners have a concern. (And have money they would like to spend.) Whether or not adding a c/s at some point is feasible or not- I do believe my concerns were listened to in a very polite manner, and probably will be passed along.

Robo-Daddy 3000
07-27-2009, 10:09 AM
Don't really think we'd want or need it. Anything that we need, we will pick up at a grocery store off property or order from wegoshop ahead of time. Last minute stuff we can always pick up at the gift shop, no big deal if it's like the gift shops at other resorts. We either eat in the room or "out" in the parks. ;)

I agree with ya. It's not necessary. We do our trips the same way-we eat in the room or at the park. We've had food delivered to the resort and we've gone off site and bought food at the local supermarket and brought it back. Having a full kitchen and fridge and NOT having to do counter service for breakfast and/or lunch at the hotel was one of the big DVC selling points for us when we joined. Although, I was thankful that I was able to pick up a dozen eggs at the Kidani gift shop midway through our trip.

twinklebug
07-27-2009, 10:24 AM
Visited Kidani last week with the kids. I will say the one and only night we ate CS at AKV the walk to Jambo was fine. It's not a bad walk and comparable to the one we had at SSR going from the room to Artist's Palate. We tried the return bus and I was disappointed that we could have easily beat the bus back if we had walked.

However, as the CS was a significant distance away at both SSR and Kidani our kitchenette got a lot more use than usual.