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View Full Version : Anyone have a casino host at Ceasers Las Vegas - I need a name!!


7beasley
06-23-2009, 03:18 PM
Hi all

I need a name of a casino host at Ceasers las Vegas. I am heading to Vegas next month and I want to speak to a host prior to my trip. Problem is they won't transfer you to a host unless you already have one assigned or know the name of a host to ask for....

So -- can you please tell me the name of your host?

Thanks
Nicole

grover
06-23-2009, 06:52 PM
Just curious..what does a Casino Host do? I keep reading posts here that lead me to more questions :-) I hope someone can help you!

jlima
06-24-2009, 01:05 AM
Hi all

I need a name of a casino host at Ceasers las Vegas. I am heading to Vegas next month and I want to speak to a host prior to my trip. Problem is they won't transfer you to a host unless you already have one assigned or know the name of a host to ask for....

So -- can you please tell me the name of your host?

Thanks
Nicole
I would call again & ask for casino credit; and tell them you'd like to set up a line of credit before you arrive. In all likelihood, a host will call you.

or

Just ask for casino marketing; and speak with whoever answers the phone. If they can't answer your questions, they should find someone who can.

or

Win a big jackpot without a player's card in your machine, and a host will be at your elbow within 30 seconds. :cool2:

What do you need; there may be another department that could help you. Or ask me!

jlima
06-24-2009, 01:16 AM
Just curious..what does a Casino Host do? I keep reading posts here that lead me to more questions :-) I hope someone can help you!
They are like a concierge for a guest that gambles a lot, but they also sell the casino, in a manner of speaking. They make room, dinner & show reservations, set up lines of credit, makes limo/transportation arrangements for your arrival, sends welcome amenities to your room and gets you chips or cash or whatever you need when you arrive. In short, anything to get you to feel warm & fuzzy and spend a lot of money in the casino. Depending on how much the guest gambles, some if not all of these things are complimentary to the guest (comped, in Vegas language).

However, it is a hard job. A lot of the job is telemarketing; for instance, they call guests who have stayed 1 - 2 times a year and try to get them to come 3 - 4 times a year. They have to decide whose profiles are worth pursuing from the data they have on guest prior stays; and spend their time focusing on guests who are likely to return. A host will write personal letters, send gifts & cards on birthdays . . . somewhat like a private banker at a bank, whose customers have a net worth of X dollars & they try to get them to buy annuities, open IRAs; anything to deposit more money in the bank . . . but for a casino, anything to get a high net worth guest to return & spend money in the casino.

Most casino hosts focus on specific areas. There are slot hosts, whose customers primarily play slots rather than table games. There are junior hosts, who might assist a senior host or only focus on telemarketing. A host may focus on Latin American guests, or Asian guests, or European guests; and speak a multitude of languages to be able to reach out to those guests. A senior host or a director of casino marketing may focus on high net worth guests; these kinds of guests may gamble millions of dollars a year.