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View Full Version : Fishy buyer on ebay need help from the experts! UPDATE posted


Falltime
06-07-2009, 04:22 PM
I had a buyer today with no feedback go through and buy $700 worth of items from me on ebay. Normally I sell $50 to one person at a time (except for the one time a person purchased $300 but that was once in 10 years of selling) so anyway this is very strange!!! Once I saw this person was going crazy buying I put them on my bidder block list.

The buyer did send payment via paypal immediately by credit card but it's to an unconfirmed address. I did try calling them but there was no answer.

This just smells all too fishy to me. What would you do in this situation? Should I wait awhile before sending the items just to make sure ebay or paypal don't cancel this whole order? I know to send the package with delivery confirmation and insurance. What else can I do to protect myself?

Has anybody else been experiencing this lately? In the last week I have had at least 10 buyers all with no feedback buy from me and this is the only person so far who has paid. I am just wondering what is going on.

mjhd
06-07-2009, 05:56 PM
It's a crazy ebay world out there right now. I would try again to contact the buyer. Paypal should still cover you (I think - maybe only powersellers to unconfirmed addresses though). You may want to call them and see what they think. Instead of insurance, I would opt for signature required. Best of luck!

hockeyprincess
06-07-2009, 06:01 PM
Absolutely wait to send the items. Paypal payments can be reversed unfortunately. Or transfer the money into your bank account and after that has processed then mail the items out. You could also contact paypal and get the details on their seller protection plan.

Either way, if it's too good to be true, it probably is. However, it could be a legit person trying to get some good feedback. Let us know how it turns out!

Falltime
06-07-2009, 06:36 PM
When I called the buyer I left a message and the buyer did call me back and I just said that I wanted to confirm with them that it was them who made the purchase and to verify the address and they confirmed everything. Anyway I just have never had anybody purchase this much merchandise at once.

When I looked at the transaction on paypal the address is confirmed but when paypal sent me the payment notice it did say it was an unconfirmed address so I tried calling paypal to get some more info but their system is currently down.

I will do the signature confirmation as well.

Falltime
06-08-2009, 11:44 AM
Well it gets stranger! The buyer now came back and bought another order of $200 and then another order of $800. The $800 payment is being review by paypal. I called paypal again and they told me they put a temp hold on it since it's an unconfirmed address. I asked why they aren't reviewing the other 2 payments but they had no answer. It's odd because when I log onto paypal it is showing me it's a confirmed address but when I get the "you've got a payment" email from paypal it's says it's unconfirmed. The paypal lady was really ditsy and I don't think she really understood my concern at all here. Anyway I asked them to review the other 2 payments as well and she said oh sure no problem and then ended the call. I also talked to ebay and they really weren't much help either. I guess I will wait for paypal to continue their review as the one payment has not cleared yet.

I am trying to figure out the scam here as I am really suspicious of this whole deal. The other thing is my items are handmade to order so what I am afraid of is the buyer is going to get her stuff and then return them to me and I will be stuck with it. I am also wondering if it's one of my competitors doing this so they can leave me a whole bunch of negative feedback and get me kicked off of ebay. Anyway this has me really paranoid!!!

mjhd
06-08-2009, 11:50 AM
Okay, how about you call the buyer back, say paypal is having problems with their purchases. Ask if you can refund. Then I would try to find a bank that is local to both of you and ask them to send you a cashiers check from there so you can cash it at your local branch without it going through your bank account. This would lessen the chance of fraud and of a return. Good luck OP - I hope this turns out well for you!

Falltime
06-08-2009, 11:56 AM
that's a great idea, a cashier's check would be a lot safer I believe in this situation

Bill and Jen
06-08-2009, 12:06 PM
Just one point.

Assuming this is not a scam and looking at it from the buyers prespective.

As a legitimate buyer, I would not be comfortable with a cashiers check. While it will protect the seller more, it leaves the buyer totally unprotected.

Tampa Mousekeeter
06-08-2009, 12:31 PM
I would not send them a thing yet....this sounds way too good to be true. Paypal is the best way to protect yourself, I would take the PP's advise and transfer the funds out of the account asap. When and if you do send out their merchandise delivery confirmation and signature is a must! Do they have any feedback?

The Iron Giant
06-08-2009, 12:48 PM
I would not send them a thing yet....this sounds way too good to be true. Paypal is the best way to protect yourself, I would take the PP's advise and transfer the funds out of the account asap. When and if you do send out their merchandise delivery confirmation and signature is a must! Do they have any feedback?

Transferring the money out is really not a solution. If there turns out to be a problem with the funds, then paypal will just suck the money right back out of your account or charge it to any credit card you have linked to the account.

woodkins
06-08-2009, 12:51 PM
Ebay also has changed (or is in the process of changing) their policy so that paypal is the only acceptable form of payment.

Falltime
06-08-2009, 01:02 PM
they have Zero feedback although they have been a member since 2003 - this is the first though that they have ever bought anything according to the ebay rep. Paypal is the only accepted method now but the seller can still take other forms of payment as long as the buyer and seller agree to the other form of payment anyway that's what the ebay rep told me. 2 of the 3 payments have gone through it's just one payment that paypal still has under review.

JB2K
06-08-2009, 01:26 PM
OP - I'm curious, just what is it you're selling, anyway?

A couple of weeks ago, I recently sold some new high-end electronics (Blu-ray players) with winning bids over $200, and I had absolutely no trouble with my buyers, they paid me quickly, I shipped the next day, and positive feebacks were exchanged by all...

I love it when a plan comes-together!

Falltime
06-08-2009, 01:38 PM
I sell handmade bath products. So $1,700 to one buyer is a bit extreme esp with no feedback and they have never bought from me before even using a different id as I keep a record of all addresses.

Starbrite
06-08-2009, 01:45 PM
I sell handmade bath products. So $1,700 to one buyer is a bit extreme esp with no feedback and they have never bought from me before even using a different id as I keep a record of all addresses.

$1700 in bath products seems a bit much :scared1:
I would be overly-cautious too.

disney4metoo
06-08-2009, 01:45 PM
I would cancel the transaction! It's not worth the hassle in my opinion!

NYCDiane
06-08-2009, 01:56 PM
A cashier's check wouldn't protect anyone since it could be a counterfeit also. I would be extremely careful with this one. If they get all the merchandise and then decide to do a charge-back through their CC company, there's nothing you can do. You'll be out $1700.

pilesoflaundry
06-08-2009, 02:06 PM
I would be concerned it's a stolen credit card. If it is and paypal gets a call from the bank or credit card company they will reverse all the payments and you are out.

Falltime
06-08-2009, 02:20 PM
the more I think about this the more I have to agree with the person who says just cancel the whole thing and refund the money back - why do these people seem to find me? The thing I don't get is why buy $1,700 worth of bath products though, they didn't make any other purchases on ebay. Unless they are extremely dirty and haven't taken a bath/shower in over 20 years LOL plus they would also be set for another 20 years!

JerseyMamaBear
06-08-2009, 02:52 PM
I would be concerned it's a stolen credit card. If it is and paypal gets a call from the bank or credit card company they will reverse all the payments and you are out.

just about to say the same thing about the stolen credit card. I also wonder if maybe they own a small boutique and found your products to be the least expensive. Keep us updated.

Cruise
06-08-2009, 02:58 PM
just about to say the same thing about the stolen credit card. I also wonder if maybe they own a small boutique and found your products to be the least expensive. Keep us updated.

Or they're using them as gifts for an event or favors for a party of some sort. But it would have to be one heck of a shindig. :lmao:

If it isn't a scam, I think JerseyMamaBear probably has it right. They might be looking at reselling your items at a markup in a store they own.

Falltime
06-08-2009, 03:10 PM
I am tempted to call the buyer back and ask what their intentions for buying so much is for. I did do a google search on the guy and the person is a college student, they have an uncommon name so I am sure it's the same person as the city, state and name all match up.

disney4metoo
06-08-2009, 05:31 PM
I had a buyer today with no feedback go through and buy $700 worth of items from me on ebay. Normally I sell $50 to one person at a time (except for the one time a person purchased $300 but that was once in 10 years of selling) so anyway this is very strange!!! Once I saw this person was going crazy buying I put them on my bidder block list.

The buyer did send payment via paypal immediately by credit card but it's to an unconfirmed address. I did try calling them but there was no answer.

This just smells all too fishy to me. What would you do in this situation? Should I wait awhile before sending the items just to make sure ebay or paypal don't cancel this whole order? I know to send the package with delivery confirmation and insurance. What else can I do to protect myself?

Has anybody else been experiencing this lately? In the last week I have had at least 10 buyers all with no feedback buy from me and this is the only person so far who has paid. I am just wondering what is going on.

It sounds too fishy to me too!
I have sold a few hundred items (my kid's textbooks, etc) on Ebay. Usually all transactions go well, and I have a 100% rating. However, once I got a bad feeling about a transaction, It was for a $175.00 college textbook my daughter had just finished using. The address of the buyer was unconfirmed, and the phone number disconnected. Fortunately ( never happen before) the purchaser's city was the next city over from where I lived. I went to try to find the address-no such address existed. I canceled the transaction!

I never heard from the purchaser regarding the cancellation or the inability to locate an address. By canceling the transaction, at least I was not out any money. I do not like to sell to buyers with no feedback either purchasing from or selling too. The two bad transactions I have personal experience with were 1. no payment and 2. unconfirmed address and no response, both had zero feedback.

I know that we all start with zero feedback but I prefer not to work with them, until they have at least a few purchases under their belt.

This person probably ordered so much because the card is stolen!
Save yourself a headache and cancel the transaction!

Falltime
06-12-2009, 02:55 PM
Well I called the buyer back and it's a legit sale! Once they told me who they were and some more details and the reason for buying so many (to sell in their store) I felt completely comfortable with the whole transaction. I have shipped their items off and they loved everything they received and I got paid. So everything worked out and they want to buy more!

One thing I did find out was that you can set your buyer requirements on ebay so that someone with 5 or less feedback is limited to how many auctions they can buy from you.

Anyway just wanted to give an update and thanks for everyone who responded to help me figure out what was going on.

Lucille1963
06-12-2009, 03:05 PM
I'm glad that this is all working out!

Congratulations on the large sale and I hope you are able to build a successful business relationship!

dzorn
06-12-2009, 05:50 PM
That's great!

Denise in MI

Starbrite
06-12-2009, 06:04 PM
Glad it all worked out for you :thumbsup2

MsLeFever
06-12-2009, 06:18 PM
So great to read an e-bay situation with SUCH a happy ending!

hockeyprincess
06-12-2009, 06:44 PM
:thumbsup2

Good deal. Works out for you and them! Win-win!

Don't feel bad about being cautious though. These days you have to be careful. Especially with that amount of money/merchandise at stake.