PDA

View Full Version : Cancelled ADR"s for Double Booking?


jkthorstad
06-01-2009, 02:38 PM
I was on another thread, and several people mentioned that "lots" of people have had ADR's cancelled for double booking. Looking for people that this has actually happened to

I am not advocating double booking and never cancelleing. Just until the park hours are released and I can see which park on which day

tami82
06-01-2009, 03:27 PM
You really have to wonder who books more meals than they are really going to do. Im sure some people must book 2 TS meals daily until the day comes and they make up their mind which one they want and then they just cancel one of them. Who really needs 2 TS and 1 CS meals per day?

mbanks21
06-01-2009, 03:56 PM
Ive personally seen it as I worked in CRO. If someone called to make changes or add a restaurant we would pull up their resses and if we saw too booked for the same night we would tell them they had to cancel one. If they didnt we would give the info to guest services to take care of it.

B-Ride
06-01-2009, 03:57 PM
I was on another thread, and several people mentioned that "lots" of people have had ADR's cancelled for double booking. Looking for people that this has actually happened to

I am not advocating double booking and never cancelleing. Just until the park hours are released and I can see which park on which day

The problem is that if you book 90 days out you are taking two spots. Now someone else booking 90 days out can't get what they want so they take their second or third choice. You may cancel later when the park hours come out but the person who took their second or third choice is out of luck.

The problem is that Disney should release hours for four months so that this problem doesn't occur.

Whether Disney will cancel your reservation or not for double booking (something they did last year during Free Dining) should not factor in your decision. Fair play should.

Crystal824
06-01-2009, 03:59 PM
Making several ADRS is so annoying to me. I personally don't do this because it is inconsiderate and I don't want me being selfish to make someone else possibly not get an ADR they wanted.

For instance, I couldn't get three ADRs (all at separate rest on sep. days) because none were avaliable for the the days we chose to visit those parks, and I called at 7a.m. 90 days out. For LeCellier, I tried three different evenings anytime after 4 p.m. until closing. Nada. It is ridiculous.

My DH and I have pretty stressful jobs (as we all do) with little time to continue to call to see if ADRs are canceled. Don't get me wrong, I am fairly happy with the ADRs we do have, and it is not the end of the world if we don't eat at a particular place. It is frustrating knowing that we likely couldn't get in because people have several ADRs booked for substantially the same time at different parks/resorts because they aren't set on their plans yet. End of rant.

PrincessTiffany
06-01-2009, 04:02 PM
I was on another thread, and several people mentioned that "lots" of people have had ADR's cancelled for double booking. Looking for people that this has actually happened to

I am not advocating double booking and never cancelleing. Just until the park hours are released and I can see which park on which day
I didn't say lots, I said it has been posted that it does happen. Not often enough, but it does happen.

Colleen27
06-01-2009, 04:08 PM
I was on another thread, and several people mentioned that "lots" of people have had ADR's cancelled for double booking. Looking for people that this has actually happened to

I am not advocating double booking and never cancelleing. Just until the park hours are released and I can see which park on which day

It hasn't happened to me, but when I was booking a meal for a day when my party would be split up, the CM warned me that they do cancel duplicates and she wasn't sure they'd look at the party size before doing so.

Personally, I wouldn't feel right double booking at 90 out even if I was sure I'd cancel the ones that didn't work because there are other people trying for those same ADRs at 90 out. If you book both Chef Mickeys and Le Cellier because you're not sure which park you'll be in that day, there's going to be someone else disappointed when there is no availability at one or the other that night.

TheRustyScupper
06-01-2009, 04:11 PM
1) We have been "unofficially" told to scratch duplicate ADR's.
2) Sometimes there is time to tell the guest, other times they are just zapped.
3) I have personally noticed doubles and then canceled one of them.
4) There are too may people trying to get ADR's for others to double-up.

PrincessTiffany
06-01-2009, 04:14 PM
I was on another thread, and several people mentioned that "lots" of people have had ADR's cancelled for double booking. Looking for people that this has actually happened to

I am not advocating double booking and never cancelleing. Just until the park hours are released and I can see which park on which day
This thread also has information about the new dining system and no double booking policy:

http://www.disboards.com/showthread.php?t=2192253&goto=newpost

brettb
06-01-2009, 04:57 PM
This thread also has information about the new dining system and no double booking policy:

http://www.disboards.com/showthread.php?t=2192253&goto=newpost

No it doesn't! It's just a link right back to this thread! :rolleyes:

PrincessTiffany
06-01-2009, 05:08 PM
No it doesn't! It's just a link right back to this thread! :rolleyes:
So sorry! That's apparently the second time I have done that today. I don't know if my copy/paste is not working right or I'm just going crazy. Anyway, let's try again:

http://www.disboards.com/showthread.php?t=2172485&highlight=double+booking+dining+reservations

JLKennedy
06-01-2009, 05:21 PM
I don't believe that anyone cancels "double bookings". Seriously. We went last year on the deluxe - as a 13 party Grand Gathering at that. Not all 13 of us wanted to eat at the same places at the same time, so for my name and our GG number, I could've and probably did have (b/c we did 3TS per day), at least 3 sets of "double bookings" at each meal.

I'm not saying it's right, but c'mon, if Disney isn't savvy enough to have launched on-line reservations, I highly doubt they're scanning for duplicates, besides, how does any CM know what party size is or if it's 2 people with the same names and dates?

belle&sebastiansmom
06-01-2009, 05:27 PM
I am not advocating double booking and never cancelleing. Just until the park hours are released and I can see which park on which day


Then they should do what I did, go with my gut, book one ADR so I at least have something, then call back and make changes should the park hours change my plans.

missmun52
06-01-2009, 05:46 PM
It seems like that not possible from everything on here. I would not take the chance of someone making up your mind for you.

I dont have to worry about that as most of our ressies are at resorts and we always get hoppers. If you cant make up your mind, why not pay the extra fro the hoppers so it wont matter where you get your ressie or try eating at some of the resorts, like the poly or ALK.

scanne
06-01-2009, 05:55 PM
Take a credit card # for ALL dining reservations and enforce a no-show fee (like they do for certain places already). This may eliminate a lot of double booking. I know someone personally who double books. She'll make a ressie in her name, her mom will make one and sometimes her husband will make one (yikes - triple booked?!?). I told her that this wasn't polite and others were missing out. She says she just doesn't know what park she'll be in what day and doesn't want to NOT have a TS ressie.

I told her that I hope she remembers to cancel, but that it still is wrong.

Disney should take CC #'s. I think that might help.

mirandag819
06-01-2009, 06:05 PM
It hasn't happened to me, but when I was booking a meal for a day when my party would be split up, the CM warned me that they do cancel duplicates and she wasn't sure they'd look at the party size before doing so.

Personally, I wouldn't feel right double booking at 90 out even if I was sure I'd cancel the ones that didn't work because there are other people trying for those same ADRs at 90 out. If you book both Chef Mickeys and Le Cellier because you're not sure which park you'll be in that day, there's going to be someone else disappointed when there is no availability at one or the other that night.

I am glad mine didn't get cancelled last year, I booked them at the same time with the same CM when DH and I wanted to have a date night, I would book one place for 2, and another place for 2 for my mom and DD. I would have been ticked if they cancelled it thinking it was a double booking. I don't double book ADRs, but I have made 2 seperate ADRs for when we split up.

frogfuzz
06-01-2009, 06:12 PM
We are self employed and do not know until last we can go to Disney . We can not get ADR's and think it is wrong that TS refuse walk ups, when the restuarant is empty and people are not showing up because of double bookings. Sucks the magic right out for us as we enjoy TS meals
There are usually only 2 but sometimes 4 of us.

Bless the Rainforest card.

kadesha
06-01-2009, 06:26 PM
I hope they cancel double bookers. It's not fair! Everyone is dealing with the same 90 day time line.

Crystal824
06-01-2009, 06:32 PM
I hope they cancel double bookers. It's not fair! Everyone is dealing with the same 90 day time line.

I agree.

arielmomma
06-01-2009, 06:32 PM
Double booking is so selfish! I have no sympathy for those who double book and have their ADR's cancelled. I do hope that the CM's are making sure that a party is not being split up. That wouldn't be fair. Not everyone in one group needs to eat together all of the time. However, it bothers me to hear that people actually double book when they know how hard it is to get reservations, especially during the busy summer months and free dining. I'm glad to hear that Disney is doing something about it.

PrincessTiffany
06-01-2009, 06:33 PM
I hope they cancel double bookers. It's not fair! Everyone is dealing with the same 90 day time line.
I agree too. I just can't believe some people's entitlement issues in regard to this matter.

PrincessTiffany
06-01-2009, 06:38 PM
I don't believe that anyone cancels "double bookings". Seriously. We went last year on the deluxe - as a 13 party Grand Gathering at that. Not all 13 of us wanted to eat at the same places at the same time, so for my name and our GG number, I could've and probably did have (b/c we did 3TS per day), at least 3 sets of "double bookings" at each meal.

I'm not saying it's right, but c'mon, if Disney isn't savvy enough to have launched on-line reservations, I highly doubt they're scanning for duplicates, besides, how does any CM know what party size is or if it's 2 people with the same names and dates?

"It's not right, but everybody's doing it. So screw all of you for playing by the rules and screw Disney for letting it happen."

Did I get the gist of your post right? Because that's totally how it came off to me.

disneycrazy2004
06-01-2009, 06:41 PM
I know someone personally who double books. She'll make a ressie in her name, her mom will make one and sometimes her husband will make one (yikes - triple booked?!?). I told her that this wasn't polite and others were missing out. She says she just doesn't know what park she'll be in what day and doesn't want to NOT have a TS ressie.



Man, why didn't I think about that :confused3 - Just kidding!
I do think is wrong and not fair to everybody else. I booked all my ADRs and hope that when the hours come out it will work out. If not than I will have to make it work out, but this way I have all the ADRs that I really want.
But it is very rude to double book.:sad2:

tmws66
06-01-2009, 06:51 PM
I am glad mine didn't get cancelled last year, I booked them at the same time with the same CM when DH and I wanted to have a date night, I would book one place for 2, and another place for 2 for my mom and DD. I would have been ticked if they cancelled it thinking it was a double booking. I don't double book ADRs, but I have made 2 seperate ADRs for when we split up.

I had a problem booking 2 large parties at the same time. We are a party of 12, 6 girls and 6 boys. I wanted to book CRT for the girls and then I wanted to book Sci-Fi for the boys for lunch one day. Well first of all this is at the 90 day mark at 7AM and it took me 45 minutes to get through. When I finally did the person on the phone took forever to get my information and then a good time for CRT did pop up for a party of 6. Then she asked me if I needed to book any other reservations and I said 6 for Sci-Fi and she said she could not do this. I explained that the girls were going to CRT and the boys to Sci-Fi but she said "the system" would not let her. By this time I am getting frustrated and then she says that my CRT reservation has disappeared.:eek: I am almost in tears. Finally after placing me on hold for over 10 minutes and talking with her supervisor she did find the CRT reservation, but by this time there was absolutely nothing left at Sci-Fi.

My husband did call a few days later and made a reservation at Japan, but I feel that I was penalized for others that do make multiple reservations.

simplymama
06-01-2009, 06:54 PM
I think Disney should make it clear than to all the CMs what the rules are. I have a couple of ressies booked at the same time in my name because we are splitting up and going two different places. Big kids want one thing, and little kids want another. I asked the CM if it was a problem having them both in my name and was told NO.

So now if a CM decides I have double booked, and doesn't look closely one of us may be out of a place to eat. I tried to call and change the name on one and was told the same thing. That there was no need.

If I wan't posting here, I'd have no idea this was a problem since I trust the CMs I talk to when booking.

brendaziz
06-01-2009, 06:55 PM
I had a problem booking 2 large parties at the same time. We are a party of 12, 6 girls and 6 boys. I wanted to book CRT for the girls and then I wanted to book Sci-Fi for the boys for lunch one day. Well first of all this is at the 90 day mark at 7AM and it took me 45 minutes to get through. When I finally did the person on the phone took forever to get my information and then a good time for CRT did pop up for a party of 6. Then she asked me if I needed to book any other reservations and I said 6 for Sci-Fi and she said she could not do this. I explained that the girls were going to CRT and the boys to Sci-Fi but she said "the system" would not let her. By this time I am getting frustrated and then she says that my CRT reservation has disappeared.:eek: I am almost in tears. Finally after placing me on hold for over 10 minutes and talking with her supervisor she did find the CRT reservation, but by this time there was absolutely nothing left at Sci-Fi.

My husband did call a few days later and made a reservation at Japan, but I feel that I was penalized for others that do make multiple reservations.

I had this happen to me too!
We called 90 days out and are a party of 8.
Booked a date night dinner for my inlaws- party of 2.
then tried to book another party of 2 for dinner and was told i couldn't!

so strange that the other 6 cease to count. had to call back a separate time.

Out of These Waters
06-01-2009, 07:16 PM
I agree that double booking reservations on purpose just so one can have several dining options on a given day shouldn't be allowed or tolerated, but there are other issues that need to be considered.

About a month ago, I called to confirm my ADRs. When the CM went down the list night by night, she noted that I had 2 reservations for one evening. I did indeed book one of the reservations, but I have NO idea how the other, earlier reservation was added (and it had NOT shown up during a previous check of my ADRs).

I am the only one in our family who has access to our Disney information, and I didn't make the second reservation. And I can guarantee that my husband would have no idea how to book an ADR himself! :rotfl:

Seems that, with all the problems that Disney has been having with their ADR system/computers, it IS possible for errors to occur randomly. I immediately told the CM to cancel the reservation that I had not made, but if a CM were to just go through and start canceling duplicate reservations, some innocent parties would also suffer. Some individuals have called and have found a reservation they made to be "missing." I think this is a similar instance. I realize that these instances may be few and far between, but it makes you think.

I'm afraid to confirm ADRs again before we leave (and I've only done it twice to begin with). I just hope we have everything place when we arrive at the World.

And count me in as another person who thinks a cc guarantee isn't a bad idea. Not ideal, but perhaps necessary to stop ADR abuses. On the other hand, Disney has to come up with a more error-free reservation system too.

M5ward
06-01-2009, 07:24 PM
I agree with all those who feel it's time for Disney to require a credit card to make reservations at table service restaurants. Many places do this now and inform you that if the reservation isn't cancelled by a certain time, a charge will be levied against the credit card. It's unfortunate that those who play by the rules have to get punished for those who don't.

Don Disney
06-01-2009, 07:34 PM
Cancel the double-bookers,and then flag their names and give them what is left after everyone else has ALL THEIR MEALS BOOKED!!!!! That will fix those selfish @#!%$#&s!!!! Some people just don't consider the next person!:mad:

Planogirl
06-01-2009, 07:57 PM
No wonder it's so hard to get ADR's. Wow, just when you think you've seen it all....

jkthorstad
06-01-2009, 08:04 PM
How come everyone is so angry with the people just trying to make their vacation work? Shouldn't everyone be angry with Disney for setting up a system that makes is so dang hard! If they would release the hours just days before the 90 day mark opens, it would make is SOOOOOO much easier. I think another poster was right on when they said it was a plot to get people to buy hoppers. I don't know about you, but paying $50 / person just to jump to another park for dinner is not worth it to me (as that is the only reason we would use it)

Mich Mouse
06-01-2009, 08:19 PM
Just my personal experience...

When traveling with the extended family we are always double and sometimes triple booked....When there are fourteen people staying together in two villas you want some space...We often split up for touring and dining.

I just made the August dining ressies and spoke to a CM specfically about this. I was told it is not a problem and they will not cancel any ressies because of these types of situations. Ever.;) (Her words not mine!)

I deal with all the booking and have never had a problem with ressies being cancelled in nine years of family vacations...Thank God! :)

PrincessTiffany
06-01-2009, 08:29 PM
I think some people on here are confusing split ADR reservations and people who double and triple book reservations for their entire party. A Dining CM can look at someone's reservation and see the number of people in their party. They can see if a party of 8 is, for instance, has a reservation for 4 at one park and another reservation for 4 at another park. That is a completely different situation than someone who books their entire party of 8 at LeCellier, Chef Mickey's and O'Hana all on the same night. THAT IS NOT OKAY!!!

Mich Mouse
06-01-2009, 08:45 PM
I think some people on here are confusing split ADR reservations and people who double and triple book reservations for their entire party. A Dining CM can look at someone's reservation and see the number of people in their party. They can see if a party of 8 is, for instance, has a reservation for 4 at one park and another reservation for 4 at another park. That is a completely different situation than someone who books their entire party of 8 at LeCellier, Chef Mickey's and O'Hana all on the same night. THAT IS NOT OKAY!!!

No...Not confused. Sometimes we are dining at the same park, same time different restaurants. With the same name on all ressies...sometimes for more than the # of guests on the ressie...We have a few local friends in the Orlando area who join us during our trips.

I just wanted to share my experience.... If Disney was going to cancel ressies, wouldn't you think mine would be the first ones on the chopping block? We do not make more ressies than we need, but it would appear to WDW that we do.

I think that the ADR police might just be trying to enforce the rules.

Just my opinion.;)

PrincessTiffany
06-01-2009, 08:52 PM
No...Not confused. Sometimes we are dining at the same park, same time different restaurants. With the same name on all ressies...sometimes for more than the # of guests on the ressie...We have a few local friends in the Orlando area who join us during our trips.

I just wanted to share my experience.... If Disney was going to cancel ressies, wouldn't you think mine would be the first ones on the chopping block? We do not make more ressies than we need, but it would appear to WDW that we do.

I think that the ADR police might just be trying to enforce the rules.

Just my opinion.;)
There are two CMs on this thread alone who have said they have have personally cancelled dining reservations that were double booked. I don't think that was just a scare tactic, I believe that they did just that and I'm glad they did just that.

I like the idea of having a credit card hold on all advance dining reservations that way those with legitimate ADRs can be sorted out from the folks who are double and triple booking popular restaurants and times all on the same night, just so they can "make the most out of their vacation."

Belle102498
06-01-2009, 09:02 PM
Please don't flame me for this, but why should there be a reservation system at all? :confused3 Why can't people just do walk in instead of ressies? This would eliminate the problem of double/triple booking. I mean, even with ADR's you usually have to wait for your table.:mad: If there is a TS that you REALLY have to go to...then WAIT for it. Even with free dining, I think it would be a better system. I remember when there was no such thing as an ADR, and we had no problems getting a TS that we wanted. And not to sound like a parrot repeating myself, but if we wanted that place we would WAIT for it.:scared1: This would eliminate the madness at TS. I can't tell you how many times I have heard " WHat do you mean our table isn't ready? I have an ADR for this time, and I don't think we should have to wait." Easy solution in my head...no adr's. People don't understand that an ADR is not a guarantee of the time, but rather just a table at some point. Just my humble opinion :)

ajleone
06-01-2009, 09:06 PM
Who really needs 2 TS and 1 CS meals per day?

I know people that do 3 TS per day. I personally think it's too much but they enjoy it.

tiffsix
06-01-2009, 09:17 PM
I'm on board with the credit card idea- where are all of the double bookers? Not a peep on this thread huh?

Mich Mouse
06-01-2009, 09:17 PM
There are two CMs on this thread alone who have said they have have personally cancelled dining reservations that were double booked. I don't think that was just a scare tactic, I believe that they did just that and I'm glad they did just that.

I like the idea of having a credit card hold on all advance dining reservations that way those with legitimate ADRs can be sorted out from the folks who are double and triple booking popular restaurants and times all on the same night, just so they can "make the most out of their vacation."

The CC hold would definitely solve the problem...but based on my experience Disney does not think a problem exists.

ADR's have gotten much more difficult to secure...I'm not happy about that. There could be a wave...tables being released in groups according to date? Kind of strange to call on the 90+ 10 at 7:00 am and not get a table at my desired location.

Colleen27
06-01-2009, 09:24 PM
Please don't flame me for this, but why should there be a reservation system at all? :confused3 Why can't people just do walk in instead of ressies? This would eliminate the problem of double/triple booking. I mean, even with ADR's you usually have to wait for your table.:mad: If there is a TS that you REALLY have to go to...then WAIT for it. Even with free dining, I think it would be a better system. I remember when there was no such thing as an ADR, and we had no problems getting a TS that we wanted. And not to sound like a parrot repeating myself, but if we wanted that place we would WAIT for it.:scared1: This would eliminate the madness at TS. I can't tell you how many times I have heard " WHat do you mean our table isn't ready? I have an ADR for this time, and I don't think we should have to wait." Easy solution in my head...no adr's. People don't understand that an ADR is not a guarantee of the time, but rather just a table at some point. Just my humble opinion :)

Have you ever tried going to a popular restaurant on a Saturday night without a reservation? Even Applebees in my area can post 2hr+ waits. Would you really want to take that much time out of your vacation to wait for a meal every night?

The other unintended consequence of no ADRs would likely be MUCH longer waits at all the counter service locations, because people who don't want to bother with the long waits for TS would add to the traffic at CS in the parks. So in effect, you've created a system where no one is likely to get a meal in a timely fashion at normal meal times.

Disney does need to be clearer about what an ADR is, because it isn't a reservation in the traditional sense but rather more like call-ahead seating, but doing away with ADRs altogether is throwing the baby out with the bathwater.

PrincessTiffany
06-01-2009, 09:27 PM
Have you ever tried going to a popular restaurant on a Saturday night without a reservation? Even Applebees in my area can post 2hr+ waits. Would you really want to take that much time out of your vacation to wait for a meal every night?

The other unintended consequence of no ADRs would likely be MUCH longer waits at all the counter service locations, because people who don't want to bother with the long waits for TS would add to the traffic at CS in the parks. So in effect, you've created a system where no one is likely to get a meal in a timely fashion at normal meal times.

Disney does need to be clearer about what an ADR is, because it isn't a reservation in the traditional sense but rather more like call-ahead seating, but doing away with ADRs altogether is throwing the baby out with the bathwater.
I agree. I rather wait 20 or even 30 minutes for an ADR than 2 hours for a walk up. No way!

Colleen27
06-01-2009, 09:30 PM
I like the idea of having a credit card hold on all advance dining reservations that way those with legitimate ADRs can be sorted out from the folks who are double and triple booking popular restaurants and times all on the same night, just so they can "make the most out of their vacation."

I don't know that it would really deter that many people, at least not among the uber-planning DIS types. Most firm up their plans well before the 24 hour cancellation penalty window, so there would still be people double booking at 90 out and canceling the extras when park hours come out or when travel dates are set in stone. It might deter those who are booking several ADRs in order to "wing it" in terms of which parks to visit each day, but that's only one facet of the problem.

Colleen27
06-01-2009, 09:32 PM
You really have to wonder who books more meals than they are really going to do. Im sure some people must book 2 TS meals daily until the day comes and they make up their mind which one they want and then they just cancel one of them. Who really needs 2 TS and 1 CS meals per day?

I know people that do 3 TS per day. I personally think it's too much but they enjoy it.

Three in one day was a bit much for us, but we like having two TS (but no CS) in one day. That's why we do the deluxe plan. :goodvibes

Tink_Or_Belle
06-01-2009, 09:37 PM
maybe they can make a fastpass machine outside Lecellier everyone can run when the park opens and get their time to come back :rotfl2:

PrincessTiffany
06-01-2009, 09:39 PM
maybe they can make a fastpass machine outside Lecellier everyone can run when the park opens and get their time to come back :rotfl2:
Oh yeah! I'm kind of liking that idea! You just might have something there . . .

disneyfav4ever
06-01-2009, 10:28 PM
I think Disney should have credit card guarantees on all reservations. I'm sure some people would be upset if they did that, but I think it would end a lot of the double bookings.

pixiebran
06-01-2009, 10:55 PM
While I don't condone double booking simply to have options once you get there, I do know that there are times when double booking is perfectly justified. We know many locals and want to meet up with them at Disney for dinner but at times want to split up to do that. For example, my husband may want to go and have dinner at one location with some friends while I want to have dinner in another location with other friends. But since we are on the same reservation then that could appear as double booking when it is perfectly reasonable.

gardengirl628
06-01-2009, 11:37 PM
While I don't condone double booking simply to have options once you get there, I do know that there are times when double booking is perfectly justified. We know many locals and want to meet up with them at Disney for dinner but at times want to split up to do that. For example, my husband may want to go and have dinner at one location with some friends while I want to have dinner in another location with other friends. But since we are on the same reservation then that could appear as double booking when it is perfectly reasonable.

It is reasonable to book the two separate dinner reservations, but perhaps not attached to your room reservation (so that you can do the 90+10 thing). You could call and make a separate reservation at 90 days out from the date that you want to split your meals like anyone else who is not staying on property.

tracylynn
06-01-2009, 11:39 PM
I have been able to make lots of dining changes, move times around these last few days.

shellybaxter
06-02-2009, 07:44 AM
I think Disney should have credit card guarantees on all reservations. I'm sure some people would be upset if they did that, but I think it would end a lot of the double bookings.

Couldn't a credit card guarantee cause more double booking? At least in the earlier days of the ADR process (before park hours and maybe even airline times are solid). I know that I would feel more justified in double booking if I were "paying" for each ressie. I could double book for every night and then cancel the day before, which really wouldn't solve the problems people are having at the 90 day mark

mbanks21
06-02-2009, 07:54 AM
If youre doing a split party then the first res is under one name and the second res is under another. If Mike, Susie, John, and Mary are going to two differant restaurants then Mike is not the name on both ressies even if he makes them.

GemmaPixie
06-02-2009, 10:12 AM
I think the CC idea is the best so far...however...what would be a reasonable cancellation date so they would not get charged? 24 hours? 7 days? 1 month? Even with all of these...it's may still not be helping those without reservations because they may have settled for their second choice.

Double booking is something Disney need to seriously solve!

Also, those booking for their local friends? Are they booking using the 90+10 system? If so then their friends are not eligible to be booked more than 90 days out if they are not staying on site so booking should be made exactly 90 days on and the confusing double reservation would not apply.

Belle102498
06-02-2009, 12:13 PM
Have you ever tried going to a popular restaurant on a Saturday night without a reservation? Even Applebees in my area can post 2hr+ waits. Would you really want to take that much time out of your vacation to wait for a meal every night?

The other unintended consequence of no ADRs would likely be MUCH longer waits at all the counter service locations, because people who don't want to bother with the long waits for TS would add to the traffic at CS in the parks. So in effect, you've created a system where no one is likely to get a meal in a timely fashion at normal meal times.

Disney does need to be clearer about what an ADR is, because it isn't a reservation in the traditional sense but rather more like call-ahead seating, but doing away with ADRs altogether is throwing the baby out with the bathwater.

I guess I am in the minority then, because I can't get adr's for the restaurants I want, so yes, I would wait 2 hours for a table, in response to no adr's ever. At least then I MIGHT get the chance to eat at the TS that I would like to dine at ;).

And really, isn't Disney all about waiting anyway? I mean honestly, we wait in line for rides, we wait in line to WAIT in the holding area for shows, we wait for cs, we wait for ts. I guess it's just the magic of Disney :wizard:

Now don't get me wrong, I am not opposed to Disney, I'm just saying that waiting is the price you pay when you go to a popular vacation spot. However, I guess my whole point with the no adr thing, was that I expect to wait in line at Disney, but I can hardly ever get the ts that I want on the day that I am going to a particular park. In essence I personally would wait in line for the ts that I want if it meant I could get in at all.

This is not to mention the fact that I am not a HUGE planner. I know people going to Disney usually have this obsessive thing with planning every minute detail, and if that works for them, then great! I am just saying that I cannot do that, and eliminating the adr system would at least allow some more spontaneity for those of us who can't/won't/don't plan everything. :hug:

I guess I am just thinking that everyone should have the opportunity to get into TS without having to worry about a 2nd or 3rd choice, since very rarely do people get their 1st choice at the time/day that they are looking for. Just a few thoughts :goodvibes

PrincessTiffany
06-02-2009, 12:32 PM
We don't hardly wait for anything at Disney. We purposely tour in the off season so we don't have to wait for much of anything. If an attraction has over a 25 minute wait we Fastpass it and come back later. So if I'm not willing to wait 2 hours to ride Space Mountain, I'm certainly not going to wait 2 hours to eat at Crystal Palace. The ADRs need to go back to 180 days out, along with the calendar and they need to put a credit card hold on all dining reservations.

Don Disney
06-02-2009, 12:51 PM
We don't hardly wait for anything at Disney. We purposely tour in the off season so we don't have to wait for much of anything. If an attraction has over a 25 minute wait we Fastpass it and come back later. So if I'm not willing to wait 2 hours to ride Space Mountain, I'm certainly not going to wait 2 hours to eat at Crystal Palace. The ADRs need to go back to 180 days out, along with the calendar and they need to put a credit card hold on all dining reservations.
By Joe,I think she's got it!!!!:thumbsup2

Tricia1972
06-02-2009, 01:22 PM
Not sure that 180 is the answer either. I remember reading a lot of posts exactly like this when it was 180 days as well. Often with the justifications of "you just can't know where you want to eat at 180 days out" and demands for credit card holds.

I am in no way trying to justify double bookings, just pointing out that this is not a new discussion in the past few months.

Additionally, with the exception of free dining and the new system fiascos, posts have been pretty positive about getting what you want with the new 90 day system. (The exception being Fantasmic, and that was even tricky before they changed it from every single night availability to a few times a week.)

I have to say I agree with Shellybaxter about the credit card hold. I'd never thought of it that way, but she's right. So long as you're organized, you won't get stung with the cancellation fee, and you'll feel more entitled to that spot if you're putting your money where your mind is. It's sad, and I don't agree with doing it, but I think it's a very valid point.

Belle102498
06-02-2009, 01:24 PM
Unfortunately, not everyone has the ability to go on off season times due to jobs/other commitments.:confused3 I agree, I enjoy off season as well, but it doesn't always happen. And lately, the off season isn't so off.:rotfl: I went last October, and it was packed, between the f&w and MNSSHP. I wouldn't count on there always being an off season. Disney seems to be getting more crowded with every passing year

Ctsplaysinrain
06-02-2009, 01:32 PM
Just wondering "per disney standards", what would constitute a double booking? Is there a number of hours rule they go by? Is it if you have 2 during a dinner or lunch time frame??? For instance, if you booked a 5pm and then a 950pm- would that be a double?? How would this be different than if you had a 400 lunch and a 900 dinner? Just wondering since we are west coasters and we tend do late lunches and even later dinners....
Also, we like to park hop and have consdiered the idea of some progressive eating.... such as drinks and apps one place ( says around 4pm), dinner a few hours later ( 6-8pm) and then desserts a few hours ( 9-10 pm)after that all in differrent restaurants and different parks and/or resorts...

RMulieri
06-02-2009, 01:49 PM
My neighbor had hers cancelled in Dec 2007.She booked 2 TS meals per night for the same time because she could not decide. She had one of each cancelled on her.

Colleen27
06-02-2009, 01:50 PM
I guess I am in the minority then, because I can't get adr's for the restaurants I want, so yes, I would wait 2 hours for a table, in response to no adr's ever. At least then I MIGHT get the chance to eat at the TS that I would like to dine at ;).

And really, isn't Disney all about waiting anyway? I mean honestly, we wait in line for rides, we wait in line to WAIT in the holding area for shows, we wait for cs, we wait for ts. I guess it's just the magic of Disney :wizard:

Now don't get me wrong, I am not opposed to Disney, I'm just saying that waiting is the price you pay when you go to a popular vacation spot. However, I guess my whole point with the no adr thing, was that I expect to wait in line at Disney, but I can hardly ever get the ts that I want on the day that I am going to a particular park. In essence I personally would wait in line for the ts that I want if it meant I could get in at all.

This is not to mention the fact that I am not a HUGE planner. I know people going to Disney usually have this obsessive thing with planning every minute detail, and if that works for them, then great! I am just saying that I cannot do that, and eliminating the adr system would at least allow some more spontaneity for those of us who can't/won't/don't plan everything. :hug:

I guess I am just thinking that everyone should have the opportunity to get into TS without having to worry about a 2nd or 3rd choice, since very rarely do people get their 1st choice at the time/day that they are looking for. Just a few thoughts :goodvibes

Personally, I wouldn't waste half my day waiting to eat and eating, not to mention there'd be no WAY to manage a several hour wait for a table with my crew. The kids would mutiny!

I can see where you and other non-planners are coming from - ADRs give planners an advantage, and you'd prefer that not be the case. I don't think a free for all, just show up & wait system is any sort of practical (what kind of spontaneity is there in saying "Well, its 4pm and I know we'll be hungry in an hour or so, so I'd better get in line for a table now"?). It would be a nightmare for the CMs charged with crowd control, a nightmare for families with young children who couldn't handle those kinds of waits for meals, and a nightmare for Disney's bottom line when people like me and the other planners for whom dining is part of the attraction start staying offsite or finding other vacation spots where eating isn't a major hassle.

BTW, we don't do lines, not even at Disney. We travel in the off season, use FastPasses, make ADRs, and plan our trips in such a way that waits of more than a few minutes are rare. And I don't think "very few" people get their first choice ADRs at the time/day they're looking for. I'm quite used to getting 95% of what I want on the day I want, within an hour of my intended time. In all our trips, LeCellier is the only ADR I've ever had to be flexible about.

RMulieri
06-02-2009, 01:51 PM
Just wondering "per disney standards", what would constitute a double booking? Is there a number of hours rule they go by? Is it if you have 2 during a dinner or lunch time frame??? For instance, if you booked a 5pm and then a 950pm- would that be a double?? How would this be different than if you had a 400 lunch and a 900 dinner? Just wondering since we are west coasters and we tend do late lunches and even later dinners....
Also, we like to park hop and have consdiered the idea of some progressive eating.... such as drinks and apps one place ( says around 4pm), dinner a few hours later ( 6-8pm) and then desserts a few hours ( 9-10 pm)after that all in differrent restaurants and different parks and/or resorts...

More like making a 505pm at Crystal Palace in the MK, and a 505pm at Coral Reef in Epcot for a party of 3..just an example

CR Resort Fan 4 Life
06-02-2009, 02:01 PM
While I also agree with the others who like the idea of using a credit card when making ADR's, what if someone had to cancel at the very last minute or a few hours before their ADR and it was a legitamite reason? For example someone gets very sick or has transportation problems. Unless when calling to cancel the ADR the Cast Member see's they did not double book any of their ADR's so could they wave and possible fee charges for cancelling so late?

scanne
06-02-2009, 02:04 PM
While I also agree with the others who like the idea of using a credit card when making ADR's, what if someone had to cancel at the very last minute or a few hours before their ADR and it was a legitamite reason? Unless when calling to cancel the ADR the Cast Member see's they did not double book any of their ADR's so could they wave and possible fee charges for cancelling so late?


Last summer we were supposed to eat at Restaurant Akershus for dinner. This is one of the places that requires a CC and charges a no-show fee. Well, my DD got sick the day we were supposed to eat there. I called WDW dining from our hotel room and explained the situation. The reservation was cancelled with no charge. So, I believe that there are some legit ways to get out of a ressie like that.

But the CC # to hold a ressie may deter double bookers...I like the idea of going back to the 180 day out ressies. That was great for me. I love to plan!

CR Resort Fan 4 Life
06-02-2009, 02:09 PM
Last summer we were supposed to eat at Restaurant Akershus for dinner. This is one of the places that requires a CC and charges a no-show fee. Well, my DD got sick the day we were supposed to eat there. I called WDW dining from our hotel room and explained the situation. The reservation was cancelled with no charge. So, I believe that there are some legit ways to get out of a ressie like that.Well that's good to know that they did not charge you.

GemmaPixie
06-02-2009, 02:09 PM
I hate the thought of planning my meals 6 months before I eat them!! I just don't get it!! What if I book an american type restaurant and feel like chinese on the night? I don't want to plan my holiday around where we eat I want to plan where we eat around my holiday!

PS I also hate the thought of planning 3 months ahead aswell for same reasons.

grimley1968
06-02-2009, 02:19 PM
But the CC # to hold a ressie may deter double bookers...I like the idea of going back to the 180 day out ressies. That was great for me. I love to plan!

Agreed on the need for a CC hold. It's the easiest and sanest way to quickly combat the double-booking issue.

I've been to Hoop De Doo several times, the Luau once, and these both require CC holds. I never had a second of waiting (well, we ALL had to wait for the mass seating, since these are shows), even though the place was packed. We walked up to the podium when the seating window arrived, told them our last name and confirmation #, and were taken immediately to our table. That is a true reservation, and well worth the CC hold. I would imagine the CM's at the podium appreciate it as well, not having to deal with irate guests who have to wait 20-40 minutes for tables with their ADR's.

On the 180-day ADR window, I don't see Disney going back to this. The reason is that people who want to plan every ADR want and need to know the park hours before hand. Disney may have been able to comply with this for a while, but they're nowhere close to that kind of calendar notification now. It's extremely difficult for them to know what hours their parks will need to be open 6 months from now, due to not knowing which attractions may break down and need to be closed, necessitating park hour adjustments to deal with more packed in crowds. 90 days is probably very difficult for them, but 180 days must have been a nightmare to plan.

The best thing, IMO, they could do is just to make sure that they have the park calendars up before, or at the same time, as the ADR window, whatever length that window may be.

TheRustyScupper
06-02-2009, 02:20 PM
I hate the thought of planning my meals 6 months before I eat them!! I just don't get it!!

1) But, that is Disney.
2) Your options are slim if want that kind of flexibility.
3) Or, you pick another vacation destination.

grimley1968
06-02-2009, 02:26 PM
I hate the thought of planning my meals 6 months before I eat them!! I just don't get it!! What if I book an american type restaurant and feel like chinese on the night? I don't want to plan my holiday around where we eat I want to plan where we eat around my holiday!

PS I also hate the thought of planning 3 months ahead aswell for same reasons.

I totally agree, which is why I only book things like Hoop De Doo or possibly one favorite restaurant any more than 30 days out. Otherwise, we used to end up having to park hop just to race from one ADR to the next. These days we make those one or two ADR's a month out, and then possibly make some more when we arrive. The number of cancellations, no-shows, and just plain inconsistencies in that ADR system is staggering. We've honestly not had much problem with just showing up at most TS places, except for the absolute most popular ones in EPCOT.

frogfuzz
06-02-2009, 02:38 PM
maybe they can make a fastpass machine outside Lecellier everyone can run when the park opens and get their time to come back
__________________


I think this is not a bad idea. Like an atm, punch in a time and it spits out a ressie for nearest time you request.

Or book week in advance Just think of the people who book and do not even go on the vacation and don't cancel their ADR's

hate the thought of planning my meals 6 months before

This is part of the fun for my family(kids in early 20's). They like the anticipation of a particiular place and plan the day around it.

Pumbaa_
06-02-2009, 02:42 PM
i would not and will not leave a credit card for a regular ressie. Not going to happen. The day that I need a cc to reserve lunch or dinner (outside of those that require it today) is the day we go offsite and/or cs. Just not worth it to me

I bet it is not worth it to Disney either. Can you imagine the hassle of maintaining a system that requires CC? What about those that call same day - you want a cc for dinner in an hour?

What about those that do not have credit cards. Or choose not to use them. In this day and age, many people are not using their cards nor want them tied up to hold a ts reservation :sad2:

I don't know what the right answer is. For me, 180 days is far out, i don't even usually book until 3 or 4 months out or less. 90 days works for me, actually 30 or 60 would be better.

No matter what the answer is, some will be happy, some will not. It is what it is. Make the best of it and just have a great time:wizard:

GemmaPixie
06-02-2009, 02:48 PM
1) But, that is Disney.
2) Your options are slim if want that kind of flexibility.
3) Or, you pick another vacation destination.


Hence why I don't eat TS in Disney. If I am there for mealtimes I will do CS but most of the time we will eat offsite. Universal and IOA will be the only parks I will eat TS in because you can walk straight up.

grimley1968
06-02-2009, 02:50 PM
I bet it is not worth it to Disney either. Can you imagine the hassle of maintaining a system that requires CC? What about those that call same day - you want a cc for dinner in an hour?

They do it already for a few places/shows. It seems to work quite well from what I can tell - a whole lot better than the chaotic non-CC ADR system at all the other places. It's only 3 or 4 extra data fields in the same database. Not a big deal at all. If the airline industry and Disney resorts can do it, it stands to reason dining CMs could handle it too.

As for when the ADR is made, I don't see why that shouldn't be subject to the same rules as ADR's made 90 days out, whether they require a CC hold or not.

For those that choose not to use CC's, debit cards would work fine for the purpose.

Tricia1972
06-02-2009, 03:06 PM
Respectfully, the cc holds don't have anything to do with how chaotic seating is or isn't. It has more to do with the seating system at the places you went. (Everyone seated at the same time)

Other restaurants at Disney also require CC holds, and their waits are just like any other restaurant.

We had a CC hold at Victoria & Albert's, seating was fine, but that is a reservation with a finite seating time and not an ADR. (More like what I'd expect at a Dinner show like your experienced)

We also had an ADR for Mama Melrose, and it was one of our longest waits. Most of those also seated had CC holds, as they were all part of the Fantasmic Dining package, and we still waited over half an hour.

I've also heard that the waits at California Grill can be crazy (up to an hour), and they too require a CC hold.

It's not a big deal really, just food for thought.

mom2aandp
06-02-2009, 03:30 PM
I am going to DW in July with my husband,parents and children One particular night we booked and dinner for just me and DH and my parents are taking the kids to another TS dinner.
My TA just emailed me and said I had to call DW ASAP b/c they were going to cancel all my ADRs as I had a double booking. So I call DW and she saw that there were 2 ts for one night and said that was no problem as she could tell it was two different times and number of people. I really hope this is not an issue when we get down there. :confused3

RMulieri
06-02-2009, 04:14 PM
I am going to DW in July with my husband,parents and children One particular night we booked and dinner for just me and DH and my parents are taking the kids to another TS dinner.
My TA just emailed me and said I had to call DW ASAP b/c they were going to cancel all my ADRs as I had a double booking. So I call DW and she saw that there were 2 ts for one night and said that was no problem as she could tell it was two different times and number of people. I really hope this is not an issue when we get down there. :confused3

No thats different.you should be fine

bubblycoconut
06-02-2009, 04:16 PM
I agree with all those who feel it's time for Disney to require a credit card to make reservations at table service restaurants. Many places do this now and inform you that if the reservation isn't cancelled by a certain time, a charge will be levied against the credit card. It's unfortunate that those who play by the rules have to get punished for those who don't.

I wish they would do this too. While I don't think it would solve the problem I think it would really help with the double booking issues.

Please don't flame me for this, but why should there be a reservation system at all? :confused3 Why can't people just do walk in instead of ressies? This would eliminate the problem of double/triple booking. I mean, even with ADR's you usually have to wait for your table.:mad: If there is a TS that you REALLY have to go to...then WAIT for it. Even with free dining, I think it would be a better system. I remember when there was no such thing as an ADR, and we had no problems getting a TS that we wanted. And not to sound like a parrot repeating myself, but if we wanted that place we would WAIT for it.:scared1: This would eliminate the madness at TS. I can't tell you how many times I have heard " WHat do you mean our table isn't ready? I have an ADR for this time, and I don't think we should have to wait." Easy solution in my head...no adr's. People don't understand that an ADR is not a guarantee of the time, but rather just a table at some point. Just my humble opinion :)

I think that would add to the craziness of table service restaurants. Can you imagine how many people would be waiting. You would spend so much of your day just waiting to eat. We have some restaurants near us that don't accept reservations and the wait times are usually an hour or more. On the weekend around popular dining times the wait can be well above two hours.

maybe they can make a fastpass machine outside Lecellier everyone can run when the park opens and get their time to come back :rotfl2:

:rotfl:

We don't hardly wait for anything at Disney. We purposely tour in the off season so we don't have to wait for much of anything. If an attraction has over a 25 minute wait we Fastpass it and come back later. So if I'm not willing to wait 2 hours to ride Space Mountain, I'm certainly not going to wait 2 hours to eat at Crystal Palace. The ADRs need to go back to 180 days out, along with the calendar and they need to put a credit card hold on all dining reservations.

That's how we are. I can't imagine waiting in line for 2 hours. Although even if I was willing to wait in line for two hours there is no way my son would wait that long. Our first trip was in October and this trip is in August so I have a feeling we will be using the fast pass system quite a bit on this trip.

While I also agree with the others who like the idea of using a credit card when making ADR's, what if someone had to cancel at the very last minute or a few hours before their ADR and it was a legitamite reason? For example someone gets very sick or has transportation problems. Unless when calling to cancel the ADR the Cast Member see's they did not double book any of their ADR's so could they wave and possible fee charges for cancelling so late?

That's a very good point. If they do require a credit card I would hope that they consider legitamite last minute cancellations. Now if someone calls to say their sick but have double booked I would hope they still get charged for at least one of the reservations.


When I was making our adrs for this trip I mistakingly double booked. I had called several times thoughout the day on our 90 day mark since I didn't have everything planned out. Well the first call I booked our top choice restaruants and called later to fill in our other days. Some how I ended up with a couple of things overlapping but didn't realize it until later that night when I was writing everything out. The following morning I called to cancel or move the reservations that overlapped. I had added another adr before I fixed the ones that overlapped and was suprised because the cm didn't even mention it to me. I guess they don't really pay attention to your other adrs unless you ask them to pull them up. I'm not really sure how all of that works but I'd imagine if you had a lot of adrs it would take them awhile to go through the list. :goodvibes

Tinkerbell10403
06-02-2009, 04:55 PM
In regards to credit card # holding....I have been asked on numerous occations for a CC# to hold my ADR, so I am pretty sure they already do this. Also, I am not really sure what park hours would have to do with your ADRs. I mean, if you plan to eat at MK at a certain time on a certain day, then you plan around that and show up at said place at said time. We have never used park hours as a guide for ADRs. I understand some people wanting to be eating at the park they are at on a certain day, but I do not see why anyone would double and triple book just because they don't know when park hours are.

TheDWord
06-02-2009, 05:29 PM
I think holding CC #'s is a bit draconian and there would be some unintended consequences from that- i.e. not only would you deter double bookers, but single bookers as well- this one included!

The answer is simple. Update the reservation system so that the CM can easily pull up your reservation history (based on contact phone number and address). If there are multiple bookings for the same night at different restaurants, the CM simply queries the caller and asks why there is a double booking. There will be instances where it will be legit, but will be up to the CM to decide. If they make a public announcement and put it on their website that the CM's taking your reservations will not honor double bookings, it will be a better, far superior deterrent than holding CC #s. Now, can people just make some reason up to get a double booking? Sure. Can people make up addresses and phone numbers? Sure, but I don't think your average double booker will go to those means to get a double booking.

The fact that CM's, for the most part, don't do that, tells me that either a) the reservation system is antiquated and needs updating or b) they don't care. If the dining system is like that of the hotel system, I'd put my chips on a).

TheDWord
06-02-2009, 05:41 PM
In regards to credit card # holding....I have been asked on numerous occations for a CC# to hold my ADR, so I am pretty sure they already do this. Also, I am not really sure what park hours would have to do with your ADRs. I mean, if you plan to eat at MK at a certain time on a certain day, then you plan around that and show up at said place at said time. We have never used park hours as a guide for ADRs. I understand some people wanting to be eating at the park they are at on a certain day, but I do not see why anyone would double and triple book just because they don't know when park hours are.

Only certain places hold your CC- like dinner shows and a couple of character meals. Most restaurants have no penalty for no-shows.

Alot of people go by the UG for what parks to go on what days- alot of that depends on which park has EMH, what park closes when, etc. For example, people don't want to get stuck with a MK ADR if that day MK has evening EMH- it tends to be very crowded on evening EMH days.

People double/triple booking because they don't know the park hours yet is a totally lame and bogus reason for multiple booking. If you're making an ADR for september, you are not at a disadvantage because everyone making ADR's are doing so with the same handicap- noone knows what the park hours in September will be yet. "Well, everyone does that so I am at a disadvantage" You are basically then saying that since everyone cheats, I might as well cheat too.

JLKennedy
06-02-2009, 05:59 PM
"It's not right, but everybody's doing it. So screw all of you for playing by the rules and screw Disney for letting it happen."

Did I get the gist of your post right? Because that's totally how it came off to me.

Nope, you misunderstood.

I said, I highly doubt that Disney is sophisticated enough (system wise and employee wise) to sort through all adr's looking for possible dupes.

Also, I'm not saying it's right, but I know during free dining that there are people who have been able to score walkups at ts locations like CR and LeCellier. So...we all hate the fact that people double book, but short of taking a credit card for each reservation, it'll happen. But if and when they request cc's, everyone here will be up in arms, can you hear it? " why can't I book, I don't have a cc, that's not fair"...

NJRA
06-02-2009, 06:26 PM
The problem is that if you book 90 days out you are taking two spots. Now someone else booking 90 days out can't get what they want so they take their second or third choice. You may cancel later when the park hours come out but the person who took their second or third choice is out of luck.

The problem is that Disney should release hours for four months so that this problem doesn't occur.

Whether Disney will cancel your reservation or not for double booking (something they did last year during Free Dining) should not factor in your decision. Fair play should.

I totally agree!!!!!! Double booking for whatever reason REALLY bothers me.:mad: