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View Full Version : NO 90+10 on a split stay


MinnieGirl33
05-29-2009, 01:24 PM
Sorry if this has been posted before...

Just got off the phone with dining & they would not me make ADR's for the back end of my Aug trip.

90 day window opened today. Should be able to book for the next 10 days right? No so fast!

Because our first res is only 3 nights they would only book for the length of stay. Said I had to wait until the 90 window opened for the 2nd res.

Agent said flat out that it was because people were making dummy reservations and/or modifying existing reservations to get a jump on ADR's. I am so tired of people trying to cheat the system screwing it up for the rest of us.

This is so ridiculous :furious:

dvcdisney
05-29-2009, 01:36 PM
I've felt your frustration in a way.

As a DVC member, I have a few reservation numbers all linked together. But it shows as several reservations. When I called for my ADRs I was told the same. After explaining to her that it was a continous reservation, she told me that they were prepared for those on Free dining to do this.:confused3 I didn't understand what she meant until after.

So I requested to speak to Guest Services and she told me that the regular CMs were not able to do this, but they were. It took awhile to explain that I had points linked to cash linked to other points etc so, maybe she understood or couldn't stand listening to me anymore:lmao::confused3, but she said that she was able to override it and book my 10 days. The real problems I had was calling back 3 days later and adding the rest of my ADRs, that took 2 CMs and 2 Guest Service agents to do it.:scared1::sad2:

Honestly, I still can't believe anyone would book "dummy reservations to get a head start on ADRs. It just seems like too much work. And I would be very nervous about cancelling any of those reservations just in case they now link the resort reservations with ADR reservations.

Tricia1972
05-29-2009, 01:38 PM
I understand how frustrating it must be to think you can make reservations and then find out that you can't.

I think that the agent might be wrong in this instance, about the reason on the why, for the split. I think it has to do more with the new system and how reservations are absolutely tied to the confirmation number when booking early.

Also, thinking about it, the only instance that I can think that a 'dummy' reservation would be needed would be if you were staying the first half of your trip on site, and then moving off site for the second half of your trip. I believe that this probably happens on occasion, but I haven't really heard of it being the 'norm' for a Disney trip.

That also assumes that the person thinks to exploit the loophole and is planing on coming to Disney for part of the 'off site' portion of the trip. Again, this is all possible, but when you think about the tiny fraction of the people that this represents, and then compare it to the larger (but still probably small) fraction who just flat out double book, you'd think that Disney would invest in curtailing the double booking first.

Not minimizing your frustration at all, I understand it, just hoping to ease it a bit by pointing out how this CM may well be wrong on their theory. :hug:

LuvsTinker
05-29-2009, 01:39 PM
We're doing a split stay in Dec.

I sure hope this doesn't happen to me when I make ADR's

It's a darn shame over food that people would cheat the system for ADRs

TheRustyScupper
05-29-2009, 01:39 PM
Agent said flat out that it was because people were making dummy reservations and/or modifying existing reservations to get a jump on ADR's. I am so tired of people trying to cheat the system screwing it up for the rest of us.

1) The 90+10 is for each reservation.
2) Therefore, what they are doing is correct.
3) I do not see a problem with this.
4) Anyone trying to bridge reservations with 90+10 is going against the guidelines.

Jambo!
05-29-2009, 01:40 PM
I'm assuming from your signature pics that you are DVC members? If so, I would call Member Services. This happened to me on Wed. My first day of our Aug trip was added on after I had already booked the rest of our stay. I was given a separate reservation # for this one day, and then it was linked to the rest of our week.

Now here comes this past Wed, my 90 day mark for dining ressies, but the cast member would only book our dinner for that first day, because he said as far as their computer showed, we were only there for the one day. He said I had to call back the next day to finish the booking of our meals, as that would be 90 days until the second reservation.

Well, two hours later when MS opened I explained my plight, and the CM there told me that the dining person was incorrect and didn't have a proper understanding of how the system worked. Then he made all my ressies for me right then and there and I did NOT have to call back the next day! :woohoo:

LuvsTinker
05-29-2009, 01:46 PM
It should be for your stay not each ressie.

We're spending more money this year with a split stay including AKL instead of just sticking with CBR the whole trip like we usually do, so I can't see being penalized for that.

holcomb-mania
05-29-2009, 01:53 PM
So....if you're staying off-site (which I don't), you can't make an ADR? I mean, you wouldn't have a res#. Right?

MinnieGirl33
05-29-2009, 01:56 PM
1) The 90+10 is for each reservation.
2) Therefore, what they are doing is correct.
3) I do not see a problem with this.
4) Anyone trying to bridge reservations with 90+10 is going against the guidelines.

Actually, it is published on the WDW website as "prior to your visit"

Walt Disney WorldŽ Dining and Reservations
To make reservations, call (407) WDW-DINE or (407) 939-3463 up to 90 days prior to your visit.

and

Due to the popularity of our Table-service restaurants, the restaurant and seating of your choice may be limited or may not be available. Please call 407-WDW-DINE or (407) 939-3463 to make reservations up to 90 days prior to your visit for the best options. Guests under 18 years of age must have a parent or guardian's permission to call.

My visit begins when I check in to hotel #1.

shera
05-29-2009, 02:02 PM
I was able to book my adr's for our split stay from 8/8-8/20.I called 90 days out from the 1st reservation and booked for 10 days.Then called back each day after that to add on 1 day until the 20th.Only the 1st cm said it couldn't be done.The rest never even questioned it.So guess the system isn't allowing it anymore at all.

Tricia1972
05-29-2009, 02:07 PM
So....if you're staying off-site (which I don't), you can't make an ADR? I mean, you wouldn't have a res#. Right?

You can make reservations, but you can't take advantage of the +10, so someone staying off site has to call each morning for that days reservations at 90 days out.

IMACM
05-29-2009, 02:11 PM
This new policy happened when WDW got word that guests AND TA's were booking their resort reservations for 8/15 for one night, with a plan of cancelling that day in order to get a jump on those arriving on 8/16 for free dine. YES, they were cheating the system and in turn it was going to have a negative effect on those that were checking in on 8/16. There were guests that admitted on the phone while trying to make those dine reservations that their TA's advised them to do this!! Very sad, huh?? There is a very long thread on here from a couple weeks ago about this very subject!!!

MinnieGirl33
05-29-2009, 02:16 PM
I think that the agent might be wrong in this instance, about the reason on the why, for the split. I think it has to do more with the new system and how reservations are absolutely tied to the confirmation number when booking early.



When she first said she couldn't do it I asked if it was the new system & she said no. After further discussion (yes, discussion... I was in no way rude despite my annoyance), she said that a memo had circulated within the past few days about the new policy & how "they" would be monitored & disciplined accordingly.

I will be very curious to see if this policy stays in effect once we are beyond free DDP.

FWIW, I know it's only food we're talking about but our trips revolve around food. We visit 3-4 times per year & spend the vast majority of time at the resort pool & dining out. Unfortunately our dining experiences have been on a gradual decline for quite some time. This just adds to the frustration.

Plus I really hate it when people who think they are above the rules spoil things for those that play nice.

Now, if later in the week I am able to get everything on the list then fine. If not I'm gonna stomp my foot & hold my breath... :laughing::laughing::laughing:

Tricia1972
05-29-2009, 02:40 PM
That blows my mind, but with the free dining loophole that apparently was abused, I understand it now.

Man people are crazier than I thought when it comes to ADR's. Hopefully it goes back to 'normal' after Free Dining.

soccerchick
05-29-2009, 03:03 PM
I am doing a split stay b/c of free dining. I asked if I could make the ressies for part two and was told no. I politely asked her if she would try. She did and it worked. Use your charm folks.:goodvibes

AmberHeartsDisney
05-29-2009, 03:15 PM
yeah just say please please please! work some disney magic!

gkrykewy
05-29-2009, 03:34 PM
I don't know why CMs seem to be inconsistent on this. We also have a split stay in August - a split DVC stay, with 6 nights in Kidani and 4 at Saratoga Springs. I called at 90+10 from the first check-in, and the CM initially told me the same thing they told you. However, she said "let's just try it", and we proceeded to book each of my ADRs day by day for all 10 days, to her surprise.

Which was particularly critical since the 4 nights at SSR are the first 4 nights of the dreaded free dining.

MelanieC
05-29-2009, 04:08 PM
I booked my entire stay of 18 nights with a 9 night / 9 night split stay at POP (second ressie being free dining). I had no problems booking a split stay and just asked them to please try if they didn't think they could. Everyone had no problems. Only one person said no and I just called back.

Not once did I ever have to give my second reservation, they booked all of them off my first ressie. When I would mention it -they said they didn't need it.

hrh_disney_queen
05-29-2009, 04:16 PM
I am doing a split stay b/c of free dining. I asked if I could make the ressies for part two and was told no. I politely asked her if she would try. She did and it worked. Use your charm folks.:goodvibes

I did this, too. After being told by three CM's (first one DID try) AND a guest Service CM, the answer was that the system could not be overridden by anyone. I told them I knew of people doing this, and they all said can't do it. For my first 4 night stay I was able to make 5 ADRS. (one for each night and departure day) I got everything I wanted at good times. I waited for my second 90 day window, and booked my other 3 ADRS-exactly what and when I wanted.

I don't think charm has anything to do with it, but I will be the first to note that I am severely lacking in this department.:laughing:

ljcrochet
05-29-2009, 04:35 PM
I have a split stay starting the day the trip the day before free dining (5 nights at AKV then 3 nights at BLT). We had no problem making the ADRS, didn't even mention the split stay. Just moved on to the last day's ADR (chef mickey's), and had no problem.

TheRustyScupper
05-29-2009, 04:43 PM
Ithe answer was that the system could not be overridden by anyone.

1) This is blatantly incorrect.
2) There are several layers of people that have ADR Override Codes.
3) We override for several reasons
. . . to get people into sold out eateries (eg. CRT, Le Cellier)
. . . to get past the 90+10 for split ressies (normally done for DVC splits) *
. . . to get people ADR's at opening or at closing of the restaurant
. . . to get big groups of special people in

* It is very frequent that DVC ressies are done day-by-day, so they are actually several separate ressies linked together. Unlike a split between resorts that are done on purpose by the guest which are really different reservations, these were done due to the system restraints of DVC ressies.

MinnieGirl33
05-29-2009, 04:58 PM
Don't get me wrong folks. I don't want the CM's to do something that is against policy.

My panties are in a bunch over the fact that policy was (apparently) changed due to people abusing the system.

Nurse_Mommy4
05-29-2009, 05:13 PM
That really is unfortunate that "some" people were trying to cheat the system with "dummie" one night reservations that they planned to cancel later. I happen to have a one night ressie before my free dining starts but I booked it that way because 1) it was cheaper to fly out on saturday and 2) I like to have a no park (relax) day for traveling.

I understand why disney felt they needed to change their policy regarding split stays but the inconsistency is what I DON'T understand. Even though I was one of the people allowed to book my ADR's using my room only ressie, it's not fair for people that were NOT allowed to. :confused3:rolleyes1

robinm1215
05-29-2009, 06:01 PM
I'm sorry to hear that people are still having problems with this so I just had to reply.

I too have a split stay in August -- not because we are trying to beat the system with free dining, but because I am a DVC member and we want to try out 2 different resorts -- Kidani Village and the treehouse Villas. As a DVC member I can't even get free dining.

The date I could make my ADRs was before the first day of the free dining booking so based on my experience and that of others who reported here, this policy does not seem to be related to just free dining, but rather the way the new dining system works and how you have to give your reservation number. This was in fact the explanation I was given.

I and many others had problems booking dining for split stays before the first day of free dining ADRs. Some reported success and some did not. It seemed to depend on the CM you got. The first CM I spoke with would not make anything past the last day of the first ressie. It definitely can be done and the CMs who did it for me (one regular dining CM and one in guest services) did not say they were doing anything that they weren't "supposed" to do. They just said it definitely was a problem with how the new system is designed.

Many people do split stays for many different reasons and I don't think it's fair that we lose our 10 day advantage because we want to stay at 2 different resorts. Day 1 should be the day you arrive and it should not matter how many places you choose to stay. And I think it is even more upsetting to people who are reading that some had no problems or had a CM that did it for them while others could not. Everyone should have the same policy.

Okay, I feel better now that I got that off my chest :goodvibes I just feel so bad for everyone who reports that the CM won't do this for them. Not everyone is trying to override the system. We just want to make ADRs so we can have a magical trip to the world, that's not too much to ask, right?;)

As the person responsible for making the ADRs for our party of 8, I just wanted to make sure we got everything so we could accommodate everyone's requests so that everyone will be happy:)

I just hope they figure this out soon and have one policy for everyone to follow. Good luck to those who have split stay ADRs coming up soon. Hope you get what you want :wizard:

amsafko
05-29-2009, 06:50 PM
Is the ADR (and its confirmation #) actually tied to the resort reservation #. We have a split stay at 2 different deluxe resorts (just wanted to try them both out). I called 90 days out from the first and didn't mention the other (didn't have to last year so I didn't think anything of it). Our entire stay is during free dining so this wasn't to beat the system. Will checking out from the one, wipe out my remaining ADRs? Just want to be sure.

Eeyorerocks!
05-29-2009, 10:06 PM
I don't think it should be inconsistent - either they should allow it or they shouldn't.

I am a new DVC member, and am doing a split stay also, because our developer points could only be used at SSR under the promotion we got, and then we are using some of our own points to try out BLT:banana:

So far, I have made reservations based on 90 days for the length of our first stay. Maybe I'll try for the rest and see what happens . . .

IMACM
05-31-2009, 07:39 AM
They only way that it would really matter would be if you are on the dining plan and book something like the Pioneer Hall or Mickey's Backyard BBQ where you either prepay or use a cc guarantee. If you go past your 1st reservation check out date the computer will no longer see your dining plan because it will have to be manually removed by the CM on the phone. Same with CRT!!! SO, if you are on the dine plan, book past your 10+ or have a split stay and book one of the above, I would check your credit card statement, you have probably been charged and will have to trade out your dine plan once you arrive at the location.

n2mm
05-31-2009, 08:24 AM
No problem making any split stay ADRs either. We are there during FD, but staying DVC and not on the DDP. It wasn't an issue and the CM didn't even mention it. I did notice on the recorded info prior to picking up that it says you can make your reservations for your upcoming stay. There are many of us that have split stays and not to cheat the system. There are plenty of folks on the FD that are coming in a day or two early prior to the beginning of the FD. They are not cheating the system. We are DVC and always come in on a Saturday and pay cash before checking into our DVC resort on Sunday.

Nikisha421
05-31-2009, 08:41 AM
I was able to book my adr's for our split stay from 8/8-8/20.I called 90 days out from the 1st reservation and booked for 10 days.Then called back each day after that to add on 1 day until the 20th.Only the 1st cm said it couldn't be done.The rest never even questioned it.So guess the system isn't allowing it anymore at all.
I too was able to book a split stay for my upcoming July trip