PDA

View Full Version : Bad Afternoon today need to vent


irisheyes123
05-17-2009, 03:10 PM
Sorry if this is in the wrong place...... Today Myself my sister and my brother were going to the cinema I was bringing my brother to see the Hannah montana movie as he loves music movies or loud movies on the way in as I handed the lady the tickets she turned to me and said "can you keep him quiet during the film" :scared1: Now to explain about my brother he is Mentally and Physically Handicapped he cant talk I bring him to the cinema every few weeks and is never a peep out of him. I got very upset about this and went up to another lady and asked to speak to a manager in the mean time I rang my husband he was just about to head into another movie (why he did not want to see a hannah montana movie is beyond me :rotfl: ) and told him what happened he came straight over then the manager came I got about 5 words out as at this point I was in a state so my husband explained the rest they called the lady over and I asked does she say this to every child or person going in I got this answer I say it to some and anyone with special needs so I decided not to stay and leave as this is ridiculous she went off and the manager came after us and told us he would get his manager down to talk in fairness to both managers they were full of apologies and said that that remark should have never been made and she is not a part of the staff that she was from an agency after about 10 minutes chatting with them we still decided to leave and get out money back as I was too upset Im sure people around us thought I was Crazy I had big red eyes from crying. The manager asked us to ring the main manager tomorrow and explain everything that happened so plan to do that...... Sorry If I am not making any sense Im still highly annoyed and just needed to vent Im the type of person that would normally shy away and not say anything glad I stuck up this time...

jackieleanne
05-17-2009, 03:13 PM
:hug: That is out of order for them to be like that and you have every right to be mad and upset I would have done the same.

irisheyes123
05-17-2009, 03:23 PM
:hug: That is out of order for them to be like that and you have every right to be mad and upset I would have done the same.
Thank you If she had said it in a nice tone I would not have been so upset it was the rude way it was said

Cyrano
05-17-2009, 03:30 PM
Words fail me that you had to be subjected to this kind of insensitivity :grouphug:

joolz1910
05-17-2009, 03:31 PM
Good for you! That 'agency' member of staff needs some training to say the least. You should also mention the disability discrimination act which covers this sort of small-minded prejudice. They could be in serious trouble for this sort of ignorant remark.

I'm sorry you had to endure this, :hug: to you and your family.

Gaynor
05-17-2009, 03:51 PM
How rude of the member of staff, I don't blame you for being angry. I think I would have to write to the manager because I'd end up crying.
Hope you're feeling better now :hug:

Tillybud
05-17-2009, 03:52 PM
oh my word, I cannot believe that you and your family were subjected to such inappropriate behaviour, it is beyond outrageous !!! I am not surprised at the way you feel, I think it is totally unacceptable and I think the Manager should be ringing you tomorrow and not the other way around. I'm lost for words although I feel angry for you. Sending you big hugs :hug:

look1angel
05-17-2009, 03:59 PM
I would be so upset!!! :mad: How dare they single out your brother, I hope they offer you & your family some sort of compensation. This person needs a heavy duty class in customer service & manners before allowing her to deal with the public. My prayers to you & your family, I swear some people are just so darn ignorant!!

irisheyes123
05-17-2009, 04:00 PM
Thanks everyone I do feel a lot better I felt a weight been lifted when I finished writing about it on here I just needed to vent so thank you for the replies :grouphug: I did get to see the movie today at a different cinema and a good experience this time ...

Deedee
05-17-2009, 04:06 PM
I can see why you were so angry and upset this woman was bang out of order. Who do people like her think they are i hope you get something sorted and if you are anything like me you won't let it drop until you do:hug:

jns
05-17-2009, 04:16 PM
Good for you

us Irish are so back at specking up for ourselves

SMWfamily
05-17-2009, 05:36 PM
This is my very first post to the DIS boards Im so excited! I wanted to answer you as someone with a PDD NOS child who has a very hard time staying quiet... I would have raised h***. What a thoughtless thing to say to someone with a obviously disabled relative. This kind of thing has to stop. good for you going to the manager, but I am so sad to hear it made you cry. Big hugs.

Now on to learn how to use these boards as we are going to Disney May 2010! Full, no stone left unturned, 6 night stay on property. Let the odysey of trip planning begin!:banana:

Stacy
DD 5 DS 2.5

mandymouse
05-17-2009, 11:14 PM
:hug: What an awful experience for you, I would've been upset too. I'm so glad that you all got to see the movie elsewhere and that you enjoyed it

natalielongstaff
05-18-2009, 01:29 AM
that is disgusting :headache: please let us know what happens today xx

irisheyes123
05-18-2009, 02:18 AM
Thank you all will be sure to let you know how I get on later :welcome: to the boards SMWfamily ...

Minniespal
05-18-2009, 02:59 AM
What an awful experience for you all, I would have been upset too.

Well done you on speaking your mind and saying what you thought.

wils
05-18-2009, 03:41 AM
Well done for saying something! Totally inacceptable behaviour - hope you get some sort of compensation.

mushumadness
05-18-2009, 05:53 AM
you did well, I dont think I would have remained calm!

I have a niece who has downs syndrome, and would raise the roof if someone said something off towards her (yes Ive a temper lol and seriously over protective)

hope it goes well today

Pinky166
05-18-2009, 06:55 AM
I would have gone ape!!! Thats disgusting behaviour...I hope she loses her job with the cinema & the agency. :mad:

Big hugs to you.

Trilli-magic
05-18-2009, 06:59 AM
How rude!!!! that was totally unacceptable!! Glad you said something I would have been upset too. KUP on what the manager says.

Snowy-girls
05-18-2009, 07:08 AM
I am truly disgusted at what i just read.I am so sorry that you got upset over this,i too would have.You done well by going to the manager,hope you get some outcome from this :hug:.x.

irisheyes123
05-18-2009, 01:05 PM
Update..... Rang up the manager he apologized a lot said he could not believe how my brother got treated he had got the report left for him so knew what went on. He was onto the company that the lady came from and was waiting for a response from them he asked could he ring us back later in the day when they get back to him he also assured us that he made it clear to them that she is never to be sent to work in the cinema again.

The Manager Rang us back the company she works have giving her a warning on the matter they said this is the first time she has ever been in trouble with them they have also suspended her for 4 week The cinema manager also said that he is calling a staff meeting to make sure this will not happen to another person as this is not a policy of the cinema and the always try go out of the way to be helpful to any person wit special needs (The whole reason we go to this cinema is how wheelchair/ special needs friendly it is) He said that he would like to treat my brother myself and my family to a day out at the cinema and everything is on them he also would like to offer my brother a few months supply of cinema tickets and other goodies for him he also gave us the name of the company she works for in case we would like to talk to them on the matter as its out of his hands on how they choose to deal with her...

natalielongstaff
05-18-2009, 01:39 PM
What a great attittude and response from the manager :thumbsup2

jackieleanne
05-18-2009, 01:45 PM
I am glad that the managers have acted in the right way and are doing something about it.

Tillybud
05-18-2009, 02:09 PM
I'm glad to see you received a positive response to something that should never have happened. Well done for standing up for your brothers rights and I hope you all have a lovely family day out, take care :goodvibes