Called MS today - was asked to take survey

[TwirlerGirl]

Hi All!

I called MS today to make PS's for Chef Mickey's. I was asked to stay on the line for a survey. Most of the questions what you would expect and went something like this (not a quote):
1) Was the time you were on hold a reasonable or an extended amount of time?
2) Was CM courteous and helpful?
3) Was the CM knowledgeable in the areas of your transaction? and so forth.....

The last question was most interesting.
Would you prefer to make your reservations by:
1) phone
2) fax
3) email
4) internet?

Can it be they are finally going to do something of value with the "Members Only" website?

I hope that online account information is next.

Fingers crossed!

Sandy B.

[dizfanz]

That same survey is on the members site to take. I have logged on to do it and I can only hope that we can make reservations a nd check availability online. At the very least I would like to be able to check account information. Points, reservations, dues etc...

[CaptainMidnight]

I can only hope that we can make reservations a nd check availability online
I don't know, my understanding is that it would be a big investment, and that investment would need to come out of our dues..... may not really be worth it. Just a thought, these things have a price.

[WDWguruDH]

I too booked a reservation today and got asked to do the survey. As you indicated I was most excited at the last question. I picked the Internet and am hoping they implement. This would allow for weekend and off hours planning and help eliminate the rush hour and hold time on the phone.
As most companies realize, any expense in the setup of a system like this, is mostly recovered in reduced personnel costs - less people to answer the phone. One of the few Internet implementations that has been successful over the years are systems just like this, just ask the airlines who try to force web use with lower fares, bonuses, etc.

[GCM13]

I was asked to take the survey too, but I forgot and hung up too soon!

[mistermouse]

Online access to our account would be a substantial improvement in service. The cost savings could be significant to Member Services, helping to keep our dues lower in the future. DVC owners will have online access in the future, the question is when will the investment be made - sooner or later. i would not be surprised if development were already well underway, and the surveys are being recorded to estimate the initial usage expectations and to find a beta group. Can't wait! Only draw back is the reduced amount of personal interaction with MS, but the savings and benefits to members far outweighs.

[brittsmum1998]

[QUOTE]Originally posted by GCM13
I was asked to take the survey too, but I forgot and hung up too soon! DITTO!

[manning]

When we bought in March, we were told that the whole Disney reservation system, DVC included, was going to be revamped. This may be the reason for the survey.