Akk-ugh!

[ajblbv]

Wow, I just returned from my trip and I must say the AKL nearly ruined it. We had a standard view room booked, and they 'generously' upgraded us to room 2271 which basically overseas the fenced in area that I assume they bathe animals or care for sick ones or some such. After arriving to the room we find all lightbulbs are only 52 watts, extremely dim! So we call housekeeping and we are told tomorrow they will bring us a bright lamp, the next morning when we return from breakfast we find a lamp with a 52 watt bulb with it! And as to the size of the room, it is identical to that of an all star room, hardly on par with a deluxe resort.

Luckily after the lamp incident we moved to Polynesian and had a good vacation following that experience.

[Deb & Bill]

We love the AKL and hope to stay in the Concierge so we can do the Sunrise Safari. We had a wonderful time in our savannah view room. The fenced area that your refer to may be a refuge for guests in the event of a fire and their exit outside of the hotel is blocked. I was talking to a friend of mine whose son works in Marketing for Disney and that is what she told me. I work in Safety so this was interesting to me.

I'm sorry that you didn't like it, but you did only pay for a standard view which is less expensive than the savannah view.

Also, the standard rooms at AKL are 344 sf and 381 sf for the deluxe rooms, while the moderates are 314 sf. The Polynesian has larger rooms because it is older.

[ajblbv]

It wasnt a fenced off area for people, that was obvious. But I bet a standard view would have been better. And there is no excuse for that housekeeping mistake at a deluxe resort. I will say however that I bet in a deluxe or concierge room the stay would be very comparable to the Polynesian.

[Beanie]

I am sorry to hear you had a bad experience at AKL! When we stayed there last month, we loved it! I thought the rooms were bigger...it seemed bigger anyways...We had stayed at WL the previous week and those rooms were small to us in comparison...

As for housekeeping, maybe they had an off day or something?


I do hope you will give the AKL another try sometime...:)

[Tiffany]

Originally posted by ajblbv
It wasnt a fenced off area for people, that was obvious. But I bet a standard view would have been better. And there is no excuse for that housekeeping mistake at a deluxe resort. I will say however that I bet in a deluxe or concierge room the stay would be very comparable to the Polynesian.

If you were looking out a savannah view room and you saw a pen it is for people. It is there in case of fire. The guides on the Sunset Savannah explained that to us when we stayed at the AKL in 2001.

[eeyore0062]

Actually the size of the rooms at the AKL are exactly the same size as both the WL and the CBR. They feel smaller because the furniture is very large in scale. We felt the same way about the WL. Both the AKL and the WL are supposed to be on the dark side, as it is in the theming. I don't like dark atmospheres, either, so after staying at the WL once, we will now resign ourselves to staying at brighter and lighter accomodations.

[sharoncity]

We were at AKL in April and absolutely loved it. I didn't find the rooms to be dark at all. Can't tell you what wattage the bulbs were, as I never thought to look. I'm also not someone who wears a lot of makeup, so no complaints for the bathroom lighting either. We honestly didn't find the room to be small. Poly might have bigger rooms, but don't they have the extra daybed too? Doesn't seem like you end up with any more floor space after that. And while at AKL, if we were in the room, we were more than likely on the balcony watching the animals. Much too busy to worry about lighting and space!
And yes, that enclosure is a corral for the guests. In the event of a fire, they don't have you evacuate onto the savannah with the wild animals. You enter that enclosure and then a truck will back up to it for you to board and leave safely.
ajblbv- I'm sorry your experience wasn't as great as ours. I hope to try POLY too one of these times.

[kerrynic78]

That's too bad you didn't like your stay. I just got back from AKL and had the best resort experience ever. Housekeeping was amazing as was the staff. After staying at WL, Polynesian and the All Stars, AKL is by far my favorite. At least you didn't let it ruin your trip:) Hopefully you can try it again and give it another shot!! Hope you had a great vacation.

[smjj]

themed differently. Different themes for different peoples's taste. I can't imagine all resorts with the same theme now, can you??..smjj

[pollyanna]

So your main dissapointment with AKL is the wattage of the lightbulbs??????????:rolleyes:

Good! I won't cancel my reserrvation based on that !:D

[Gillian]

Well, I have to agree about the light bulbs! It was really dark in the rooms at night, or when the curtains are closed. It's something you expect from a cheap motel, not (any) disney resort! You really do need a better lamp for reading, but I doubt they have anything brighter available, so I woudn't blame it on housekeeping. I'm actually planning to bring some light bulbs the next time we stay there.

I'm not big on makeup either, but the lights on the sides of the mirror made me look yellow. It was very difficult to see what I was doing. I'm not one of those people who can put on lipstick without a mirror :D

I don't know what to tell you about the view. Did they say it was an upgrade? Maybe they can't sell it as savannah view because people would complain. I sure would, if I had paid $60 extra per night. Still, it seems to me that your "pen" view might be better than "parking lot" view, or "along the pathway to the bus stop" view.

Thanks for sharing! It's always good to hear what people think :)

[DisOrBust]

Am I missing something...your vacation was almost ruined because you got upgraded to a savanah room, granted with the holding pen in front of it and a lamp with a 52 watt lightbulb? How is that a mistake from housekeeping? Sorry but I would be thrilled to get a free upgrade from a standard at AKL. I was on the Same Savanah with the same view but paid for a sav. room.

[SueM in MN]

Sorry you didn't like AKL.
I have read that they purposely have not as much light in the AKL rooms. One reason is that the dimmer lights don't get nnoticed as much by the animals. The other reason is that many guests are watching the animals with lights off or dimmed. If you were doing that and all of a sudden turned on a very bright light - it would be sort of like the flashbulb in the eyes effect.

[LvsTnk]

I stayed in a Deluxe Concierge room this past May, and I was surprised that it was as dark in the room as it was. There had been posts about it , and also posts that said it wasn't so. Honestly I could not see into the bottom of our luggage to get clothes out. I also thought the room was a bit small, be it square footage or oversized furniture. I loved our stay and would stay there again, but I could see where others would enjoy another resort. :)

[Beanie]

Good Point, Sue Ellen! :)

In all honesty, I had to come back in read this post because I seriously don't remember the room being so dark as people mention...Maybe because we always had the curtains open or the tv on?

Once again, I am sorry to hear of your disappointment and I do hope you will try AKL again! :)

[ajblbv]

Originally posted by DisOrBust
Am I missing something...your vacation was almost ruined because you got upgraded to a savanah room, granted with the holding pen in front of it and a lamp with a 52 watt lightbulb? How is that a mistake from housekeeping? Sorry but I would be thrilled to get a free upgrade from a standard at AKL. I was on the Same Savanah with the same view but paid for a sav. room.

A few things, the mistake from housekeeping was that we called, they told us specifically that it was common and they would bring us brighter bulbs the next morning, instead we got a light with a dim bulb in it?

I spend my money on vacation to be treated well and be in a nice environment, however, shabby service can ruin it very easily, and it is not something I would expect from Disney. In no way could my request for a brighter light have been interpreted for a need of a lamp with the same low wattage light bulb. So yes, it very nearly ruined my vacation, I spend about 30% of my trip in my hotel or at the pool, and if I perceive I am being treated unfairly it would ruin the whole point of vacation.

As for the view, looking out the window and seeing a big pen is ridiculous to me.

[ducklite]

Originally posted by ajblbv
And as to the size of the room, it is identical to that of an all star room, hardly on par with a deluxe resort.

All Star rooms are 260 square feet.

Animal Kingdom Lodge rooms are 344 square feet.

Must be that new math they've been talking about.

Anne

[ducklite]

Originally posted by ajblbv
As for the view, looking out the window and seeing a big pen is ridiculous to me.

Then you should have asked to be moved to the standard view room you reserved and looked at the bus stop and parking lot all day.

Anne

[jennymouse]

I hope my experience at the AKL will be as good as yours. I would be tickled pink with a free upgrade....I even think I could look over the misunderstanding about a light bulb. :rolleyes:

[eeyore0062]

If you didn't like the room the upgraded you to, why didn't you ask them to move you again? The would have, you know! As for the darkness of the room, as SueinMN said, they have low wattage for a reason. When they brought the new lamp, when you saw the wattage of the bulb, did you call back and ask if a mistake had inadvertantly been made? You possibly could have even been moved to a different resort if you had let them know that you were that unhappy.

Even though WL is not my cup of tea and we got the quiet pool courtyard view instead of the main courtyard view for the same price, I certainly didn't let it ruin my vacation. My DH and DD were perfectly happy, and there were definite advantages of our view...it was MUCH quieter.

It is all in the perspective you take. The squeaky wheel gets the grease, so to speak, so if you are unhappy with the accomodations, say so while you are there, but don't wait to complain after you arrive home and there is nothing that could be done about it. Otherwise, find some redeeming factor about it so you won't be so unhappy, and next time you know, so you can stay elsewhere.

JMHO:)

[ajblbv]

Originally posted by ducklite


All Star rooms are 260 square feet.

Animal Kingdom Lodge rooms are 344 square feet.

Must be that new math they've been talking about.

Anne

If those numbers are correct, even for an AKL standard room, then the bathroom must use just about the whole extra third of a room, and the porch, so I do not consider it bigger.

[ajblbv]

I have stayed at just about all levels of resorts. Grand Floridian, Polynesian, Boardwalk, Coronado, Wilderness Lodge, ASMu and ASSp, and when I stayed at the AKL I expected service in line with what I had received at all of those resorts. However, I found a small room overlooking a people pen, and housekeeping does not understand what a high wattage bulb is. This is not what I expect from a Disney 'deluxe' hotel.

I do not want to flame anyone, but I have high expectations from Disney, I am an Annual Passholder and go multiple times per year, and I think I have every right to be upset after what had happened.

[mrsltg]

I would certainly agree that you are entitled to be upset with poor service. However, a low-wattage bulb is hardly what I'd consider poor service. Perhaps there was some disconnect between the person you requested the new bulb of, and the person who actually delivered it. In any case, a simple request (yes, you'd be asking a second time) could easily have remedied the problem. As far as the view is concerned, sounds like you could have switched rooms. I'm afraid that you're not getting much sympathy here. It's unfortunate that these two incidents at your hotel cast such a cloud over your trip. I truly hope that you find your next vacation to be more magical.


Erin :)

[eeyore0062]

Nope, no sympathy here, either.:( It is just too easy to either pick up a phone or go to the front desk and have things changed to your liking. Of course, now you know, and can stay at the Poly, GF, or any of the those others that you mentioned.

[ducklite]

Originally posted by ajblbv


If those numbers are correct, even for an AKL standard room, then the bathroom must use just about the whole extra third of a room, and the porch, so I do not consider it bigger.

They are correct, The AKL deluxe room is about 40 square feet larger than the standard AKL room. The porch is not included. Remember that the beds at the AKL are queens v. doubles at the AS Resorts. There is also a double vanity which takes up more space in the dressing area.

So yes, it's possible that "unused space" is about the same, but it is a lie to say that the rooms are the same size. They are not.

Anne

[crs7568]

We were also disappointed in AKL, although we seem to be a minority. For us, it was much too small, dark, and more like a Holiday Inn than a Disney deluxe resort. The sheets were scratchy and cheap. The savannah view we had actually overlooked the hot tub. We requested a new room from a cast member that was absolutely condescening and rude. The animals were great as was the food but overall we felt like we would have been much happier at one of the moderates. However, many people love it there. That is what makes Disney great, there is something for everyone.

[EUROPA]

LOL!!!

52 Watt lightbulb.....haha Your killing me. Are you sure that you weren't reading the Lummans/watts figure from the bulb? I'm pretty sure they don't make a 52 watt lightbulb.

[eeyore0062]

Europa, I was wondering about that also. Maybe it was a 25 watt light bulb.. that would be rather dim. But wattages are usally 25, 50, 60, 75 and 100. Maybe the 52 watt bulb was created with AKL in mind?;)

[sharoncity]

You know EUROPA, I was thinking the same thing. A 52 watt bulb is news to me too!;)

[ducklite]

Originally posted by crs7568
We were also disappointed in AKL, although we seem to be a minority. For us, it was much too small, dark, and more like a Holiday Inn than a Disney deluxe resort. The sheets were scratchy and cheap. The savannah view we had actually overlooked the hot tub. We requested a new room from a cast member that was absolutely condescening and rude. The animals were great as was the food but overall we felt like we would have been much happier at one of the moderates. However, many people love it there. That is what makes Disney great, there is something for everyone.

I agree, not everyone likes every theme. I can't stand the AS Resorts, although many love them. My porblem with the OP was taht he talked about getting an upgrade and then complained about it. If he was that unhappy with the upgraded room, he should have asked for the original view, the one he paid for, OF THE PARKING LOT!!!

Also his comment about the room being the size of a value resort room was completely NOT TRUE.

I guess I take issue with someone who gets an upgrade and thn complains about it. if he was that unhappy he should have requested to be moved to the room he was paying for. I mean, give me a break. But some people you just can't make happy no matter what.

Anne

[Gillian]

They do make 52 watt light bulbs. They are often used as a money saving alternative to 60 watt bulbs.

We have a lot of older fixtures in our home that can only take 60 watt bulbs. It's fine for watching TV or talking but it's not enough for reading or anything else, really.

[eeyore0062]

Anne, I completely agree... I am glad they finally got moved to the Poly, and hope that the stay there, with the proper wattage bulbs, lack of holding pen scenery and larger rooms salvaged the vacation.

I agree, you get what you pay for, and with a complimentary upgrade, there is no room for complaint.

[ajblbv]

Originally posted by EUROPA
LOL!!!

52 Watt lightbulb.....haha Your killing me. Are you sure that you weren't reading the Lummans/watts figure from the bulb? I'm pretty sure they don't make a 52 watt lightbulb.

nope 52 watt bulb, you are wrong they do make them, so think before ya post.

[ajblbv]

Originally posted by eeyore0062
Anne, I completely agree... I am glad they finally got moved to the Poly, and hope that the stay there, with the proper wattage bulbs, lack of holding pen scenery and larger rooms salvaged the vacation.

I agree, you get what you pay for, and with a complimentary upgrade, there is no room for complaint.

We asked to not take the upgrade, but according to the CM at checkin the standard view was full, we did not have a choice. Although we did not ask to be moved to another Savannah room.

[gepetto]

Originally posted by ajblbv


We asked to not take the upgrade, but according to the CM at checkin the standard view was full, we did not have a choice. Although we did not ask to be moved to another Savannah room.

You tried to refuse the free upgrade before even seeing the savannah view room? Why would you do that?

[sharoncity]

Originally posted by crs7568
We were also disappointed in AKL, although we seem to be a minority. For us, it was much too small, dark, and more like a Holiday Inn than a Disney deluxe resort. The sheets were scratchy and cheap. The savannah view we had actually overlooked the hot tub. We requested a new room from a cast member that was absolutely condescening and rude. The animals were great as was the food but overall we felt like we would have been much happier at one of the moderates. However, many people love it there. That is what makes Disney great, there is something for everyone.

crs7568 - Did you get the new room as requested? Remeber, you can't judge the entire resort by that one CM. I think everyone has run in to a rude CM at any of the resorts and/or parks. We were concerned before going about what everyone said about the rooms being dark, but we personally just didn't feel that way. In fact, we were so mesmerized by the savannah, that we left the curtains open all night. Just had the sheer pulled across the door. It was wonderful to wake up and look out to see "who" was there! I had no complaints about the sheets. In fact, spent a good part of one day in bed with the flu-sheets felt like heaven at that point! And as far as it being on par with a Holiday Inn - NOT even CLOSE!!!!!! We left AKL after 7 nights and went to Cocoa Beach for 3 nights to relax at the beach. OMG! The Holiday Inn was just AWFUL! Wanted to cry after seeing the room. We made it thru, but I can tell you AKL is worlds away from Holiday Inn!

I can understand you might have been happier at a moderate. As you say, everyone has different desires and for the money, you didn't like AKL. But you can't blast the resort because of one rude CM. Most there go out of their way to be friendly and helpful. It is not fair to those CMs to not give them their due.

[Rneighh]

Open the curtains, turn on all the lights --- and quit complaining

[EUROPA]

Originally posted by ajblbv


nope 52 watt bulb, you are wrong they do make them, so think before ya post.

Sorry just never seen one. Even checked a couple of major light-buld supplier catalogs that we have at the office. From that quick wit of yours I can see now why a 52 watt buld would ruin your vacation. :rolleyes:

[pollyanna]

WL rooms are also dimly lit.....but I don't go to WDW to read!;)
I feel the low wattage adds to the "feel'of each resort, and as someone mentioned earlier, makes it easier to see the animals outside, at AKL.

And I ,also, never heard of a 52 watt bulb...........however,just maybe the Housekeeper thought a bulb had burned out,just a misunderstanding?

[Gillian]

sharoncity, I've heard lots of bad things about that particular Holiday Inn! I'm glad you enjoyed the AKL, even while sick. I bet you were glad the lights were dim!

[sharoncity]

Gillian - OMG! ROFL! Yes it probably was good that they only had 52 watt bulbs at that point! The 60 watts would have put me over the top!
Seriously, the Holiday Inn at Cocoa Beach was HORRENDOUS!!!!!! :bounce: :bounce: :bounce:
The childrens pool was incredible. More like a water park! But they advertised as newly renovated and it was NOT! Room was dirty, smelly, sheets didn't cover the mattress... Almost had a relapse of the stomach thing when I saw that room! And then when I went to check out they charged me for 2 movies. It is a very long story, but we didn't watch any movies. I nicely told the front desk this and they said no, I did. The computer recorded it. I again nicely explained how it wasn't possible and there must be something wrong with the computer. He said "No, the computer can not make mistakes." Wow, those must be some awesome computers they've got! Wish we had them here at work too! Would make my job sooooo much simpler! But I would never recommend that particular HI to anyone!:mad:

[luvdzny]

I love the AKL and can't wait until Friday when we will be returning! Since this is a "low budget" trip for us, we did not pay for a Savanah view room, but if they want to upgrade us - even to a view of the "people pen" I won't complain. As far as the lighting situation goes, I guess we did not have a problem. Both of my kids did their homework at night in the room without any problems. DD uses a lighted make-up mirror at home, but she never complained about the lighting. I will try to remember to check out the wattage of the light bulbs in our room to see if they really are 52 watts, but whatever they are, I think the place is GREAT:D :D :D

[A1A1]

Wow! I just came from the funeral of a thirty four year old man today. Thank you for this post. It helps me keep some really stupid things in perspective, not that I would let a light bulb ruin my vacation. I will remember this post every time I am on vacation and something goes "not according to plan".

The light bulb that ruined the vacation.........................Ha!..........than k you.

[Beanie]

I just want to remind everyone to please be nice when posting...Everyone is entitled to their own opinion, which may not always agree with yours...:)

Thank you!! :)

[kerrynic78]

Luvdzny-

I just want to let you know how incredibly jealous I am of you right now getting to go to AKL on Friday while I sit at my desk at work!!!! I hope you have as amazing of a time as I did when I was there, it is truly the best in my opinion:)

[DeeP]

Wow, talk about jumping all over somebody for stating their opinions!!! We stayed at AKL and thought the rooms were beautiful and did not find them dark at all. I paid for a Savannah view and got a Savannah view but we also got a view of the big pen and although we were on Zebra trail we saw very few animals and we were on our balcony at all times of the day and night, we were disappointed also. We thought the resort was beautiful but found it to be very remote and far away from everything. We did not let this ruin our trip in anyway but we did not feel as though AKL was worth the almost $200.00 per night we paid and are not in any rush to go back. I do not understand why people have to jump all over someone just because they do not like a resort, restaurant etc that someone else might love. That is why they make vanilla and chocolate!

[zurgswife]

Sounds like the OP had Evan as a CM at check in ...twice we have ended up with this gentleman and twice they have tried to put us in the Savannah rooms over looking the people pen...YUCK!!! And we were paying for a savannah room...If the resort was full I'd take it but boy is it pushing it for a savannah view:rolleyes:

The first visit I got all the way to the room and all I had to do was call the front desk and they sent the bellman to a different room with our luggage...So if you didn't call to ask about changing the rooms when your unhappy then, I don't really think you can complain about your room....if you had asked for a change and they had refused that's a different story..

The lighting thing sort had me chuckling also....ruining a vacation over the lack of wattage in a replacement bulb...seems sort of silly when one reads it....but obviously it was very important to you. I found that it did make it easier to see the animals at night with the low lighting in the room...and I never noticed it being really dim during the day time hours.

[EUROPA]

Originally posted by zurgswife

The lighting thing sort had me chuckling also....ruining a vacation over the lack of wattage in a replacement bulb...seems sort of silly when one reads it....but obviously it was very important to you. I found that it did make it easier to see the animals at night with the low lighting in the room...and I never noticed it being really dim during the day time hours.

It gets even more funny when you find out this guy is 16 years old. Man if he gets this worked up over a lightbulb...then he is really headed for a hard life. :eek:

[DeeP]

So if you didn't call to ask about changing the rooms when your unhappy then, I don't really think you can complain about your room....if you had asked for a change and they had refused that's a different story..
We asked for a different room and were told that is all they had available.

[A1A1]

Europa, thanks. That explains it. I had never heard of such a thing before when reading this post. I'm glad you posted.

[zurgswife]

Like I said....if they were full then it would be a bit of a stretch...When did you go DeeP....I didn't think that AKL has been to capacity yet???Then maybe all the savannah views were gone. If I hadn't been switched those 2 times they tried to give me the people pen savannah view...I definately would have been disappointed....maybe even tried for a different view..pool maybe..just about anything is better then that view...

EUROPA....The fact that this kid is 16 and gets upset over such things make me think he has a lot of dissapointments to come in his life.....I also searched his posts to verify your statement and he does say he is 16 in earlier posts...

[ajblbv]

Originally posted by zurgswife
EUROPA....The fact that this kid is 16 and gets upset over such things make me think he has a lot of dissapointments to come in his life.....I also searched his posts to verify your statement and he does say he is 16 in earlier posts...

Did you even consider that I am not the one who was troubled with it, but my mother? She likes to read a lot, so the bulb was a problem, and therefore would be irritated and would ruin the vacation. I have been to Disney 40 some odd times, and have bokked all ressies myself when just me and my older sister go, so my age should have nothing to do with it. You people do not agree, that is fine, but that you find it funny that my vacation could have been ruined is offensive and I now perceive many of you as jerks.

[Gillian]

There are a lot of mature teens here & a lot immature adults. Some of the most valuable contributors to the Resorts boards are in high school (or were). Most of us here don't pay attention to age.


Could anyone please post the room numbers for the people pen view rooms? I hope to avoid getting one! TIA :)

[ajblbv]

Gilian, I had room 2271 and it was at the end of the wing with the pen, give me two secs and I will mark on the resort map where the pen is. http://geocities.com/ajblbv/aklpen.jpg

Copy paste that, geocities won't let me link to it. The black area is where the one pen was, I would assume there are more though for other areas.

[nwdisgal]

I hope I am recalling this room number correctly... 2251. We were the first room next to the elevator on the second floor. We had a view of a big empty pen (I thought it was for the animals and their baths :D ). It was adjacent to the barns. I originally had a poolview room reserved, but it wasn't ready when we checked in (early). They told me they had another room, a Savannah view, and did I want it? We took the room, and although it wasn't a sweeping Savannah view room, we did see several birds, giraffes and the big horns from our room. They weren't smack dab in front of our face, more to the side. Still, I wanted to check in early, I agreed to change rooms, and I was perfectly satisfied with distant view of the animals and we did see plenty of action.

I do think that people are entitled in the opinions and there have been posts that some find this resort "too dark" for their tastes. I was wondering after reading this thread if I'd accidently stumbled on a Swan/Dolphin post from the response to this poor kid ;) Folks, give the 16 year old a break.

Personally, I love AKL, and the decor, but that is my personal taste. The only thing I didn't care for at AKL were cranky people in the elevators (and I'm not talking about the CMs). I hope they are not there next time we visit, because I just might have to smile at them.

Signed,

Old enough to be the poor kid's mother

[EUROPA]

Originally posted by ajblbv


Did you even consider that I am not the one who was troubled with it, but my mother? She likes to read a lot, so the bulb was a problem, and therefore would be irritated and would ruin the vacation. I have been to Disney 40 some odd times, and have bokked all ressies myself when just me and my older sister go, so my age should have nothing to do with it. You people do not agree, that is fine, but that you find it funny that my vacation could have been ruined is offensive and I now perceive many of you as jerks.

Seems the story is changing a little bit. First you because you spend 30% of you time in the room, now it's your mom that was upset. Well lets not quibble over that part of the story.

OK a little life lesson for you...It does not matter how many times you've been to Disney. That part of the story is not relevant. Getting upset over a light bulb and letting is ruin your vacation is well...immature. I'm sorry but that is just the way it is. If you read the post from others on this thread you will see the proper way to handle the situation. Which is not to let it ruin you vacation then come on the boards and bash the AKL. It's just not going to fly around here. I read more than I post on this board, but when I see something outrageous I must post. What is even more puzzling to me is why you mom did not know how to handle the situation. In fact it’s down right shocking. People that have been around the boards for a while see this pattern come and go. Usually most of the people who are upset really do have a reason to be. I'm sorry but you won't find many people that sympathize with you about a light bulb. Especially in this day and age when there are some many more important things to worry about.

Once again the proper way to handle the situation is to call back down and tell them of their mistake. If you must ask to speak to the manager. I would do that if they still were unable to complete the task. Most places at Disney will bend over backwards for you if they make a mistake. Which is what this was, that's it a simple mistake.

Now really sit down and think hard about, don't you think your overreacting to the situation?

[EUROPA]

Originally posted by Gillian
There are a lot of mature teens here & a lot immature adults. Some of the most valuable contributors to the Resorts boards are in high school (or were). Most of us here don't pay attention to age.


Could anyone please post the room numbers for the people pen view rooms? I hope to avoid getting one! TIA :)


Don't you think in this case it is relevant, especially they way he handled the situation or didn't handle it in this case? It sheds a little light on situation.

[ajblbv]

Originally posted by EUROPA


Seems the story is changing a little bit. First you because you spend 30% of you time in the room, now it's your mom that was upset. Well lets not quibble over that part of the story.

OK a little life lesson for you...It does not matter how many times you've been to Disney. That part of the story is not relevant. Getting upset over a light bulb and letting is ruin your vacation is well...immature. I'm sorry but that is just the way it is. If you read the post from others on this thread you will see the proper way to handle the situation. Which is not to let it ruin you vacation then come on the boards and bash the AKL. It's just not going to fly around here. I read more than I post on this board, but when I see something outrageous I must post. What is even more puzzling to me is why you mom did not know how to handle the situation. In fact it’s down right shocking. People that have been around the boards for a while see this pattern come and go. Usually most of the people who are upset really do have a reason to be. I'm sorry but you won't find many people that sympathize with you about a light bulb. Especially in this day and age when there are some many more important things to worry about.

Once again the proper way to handle the situation is to call back down and tell them of their mistake. If you must ask to speak to the manager. I would do that if they still were unable to complete the task. Most places at Disney will bend over backwards for you if they make a mistake. Which is what this was, that's it a simple mistake.

Now really sit down and think hard about, don't you think your overreacting to the situation?

The 30% is the truth, and my mother also likes to read a lot. I think I have handled the situation fine, and I made the mistake of expecting fantastic service from Disney, I was wrong. As to why you seek to be a jerk is beyond me. I am not gonna respond any more to your posts on this topic though.

[Patrick IL.]

There are too many insults and personal attacks to even try to salvage this thread . A moderator stepped in already once, a couple people ignored her, This one is locked