Argh!

[Architect]

Well, it was herself's birthday at the beginning of the month, likewise DS, hence we booked a short break at DLRP...they both thought at Hotel Cheyenne, but instead I booked DLH. We go on Saturday.

Anyway, yesterday I emailed Guest Relations explaining that this was a special surprise treat and enquiring as to extras such as flowers in the room, a bottle of wine and so on.

And what did Disney do?

They only 'phoned the ruddy house and spoke to my wife, asking what special extras I wanted booked?!?!

:confused3

Cue my returning home from work to a bit of a grilling and the surprise now anything but!

:sad2:

I've fired off a rather strong email complaining but aint holding my breath.

[mommy2ash]

oh no thats terrible. on one hand at least they got back to you fairly fast. did they not know it was a surprise. sorry that the surprise is ruined. if i booked the dlh and they ruined my surprise i would be mad.

[Ms Poppins]

Some people are just muppets aren't they?:sad2:

However, if my other half did that i'd be absolutely thrilled!!!!

Ok the surprise is gone, but think of the excitement leading up now - you will be in the good books for ever!:cool1:

You may even get some freebies from Disney if you're lucky.

Enjoy.

[Architect]

Specifically, I'd said:

As a special birthday surprise for my wife and 5 year-old son son (birthdays on 4th and 1st April respectively), I have arranged a visit to DLP from 18th-20th April, staying at the Disneyland Hotel. Arrangements have been made in secret – they think we’re going to the Hotel Cheyenne - however I know they’ll enjoy it as it’s our third trip (we’re shareholders).....

:sad2:

[mommy2ash]

well that makes them just plain dumb!

[Elroe63]

It's typical really that they can respond quickly to a request like this but not to a complaint:confused3

Sorry they have spoiled the surprise

[Ware Bears]

What a shame your surprise is spoiled. :sad2:

However, look on the positive side, you must certainly be your wife's no. 1 favourite husband at the moment! :thumbsup2

[Architect]

Well, an update. Today I received a nice note from DLP saying:


We thank you for your e-mail.

We cannot say how deeply sorry we are about the mistake we made by calling you home. Even if, as you said, no malice was intended, we can imagine how dissapointed you are and we apologize for any inconvenient caused.

We know that we cannot fix up the surprise again, however we hope we will compensate somehow our mistake by offering you and your family a little present at your arrival.

Please accept again our sinceres apologies.


Let's see what they come up with!

[PoppyAnna]

How intriguing:scratchin It can never make up for the surprise but how exciting :hyper::hyper::hyper::hyper:

[joolz1910]

I hope you get something nice. I love creating surprises for my loved ones and I would have been gutted if this had happened to me. I think what you've done is really lovely and thoughtful. Perhaps you could have another surprise up your sleeve for their birthdays, like a meal at California Grill or the Wild West Show?

Hey, they might upgrade you to Castle Club! Fingers crossed.:thumbsup2

[mommy2ash]

glad they got back to you. hope they come up with something good

[eeyorefanuk]

Well, an update. Today I received a nice note from DLP saying:




Let's see what they come up with!


How exciting and nice customer service ... cannot wait to hear what your "surprise" is! :thumbsup2

[HolidayLover]

Oh no what a lovely suprise it was to, at least you can do no wrong for a few days now lol! Please post back what the suprise is to good customer service to at least try and make it better

[Tillybud]

I'm sorry your original suprise was spoilt but I'm intrigued as to what you will find upon your arrival, I hope it's something truly magical and will go a little way to compensate for the surprise they spoilt :goodvibes

[PJackson]

I also immediately thought upgrade to the CC! :goodvibes I too would have been v upset if this had happened to me so hopefully the 'surprise' will go some way to help.

I agree that maybe a nice meal booked as a 'surprise' might help too :thumbsup2

[Cyrano]

Although the spoilt surprise is disappointing it sounds like DLP have demonstrated good customer services :goodvibes

[Ware Bears]

I hope they have something really lovely in store for you, please let us know when you get back. :)

[Architect]

Well folks, we got back (very) late last night and I'm pleased to report that Disney came good!

We were given a simply lovely room, 1208, which is in the entrance block but facing back into the park - we could see the train chugging past regularly, watch people streaming into the park, but it wasn't at all noisy and still rather private. A 2 minute walk to reception.

In the room were two lovely bouquets of fresh flowers (which my wife managed to get back on the plane), a half bottle of red wine for herself, and 3 Mickey Mouse cuddly toys (presumably for the kids, although why we got 3 I don't know).

We were also given a free voucher for a birthday cake, which was used on the first night!

I have to say that staying at the Pink Palace was an altogether lovely experience. It's a great hotel - perhaps more of a rather good 4* than the 5* they aspire to - but the realy winner is the location. We could nip in and out of the parks, no traipsing around, plently of character interaction, lovely pool, and so on.

Of course, now we're eating beans on toast for 6 months to pay for it all.......

;)

[torres_fan]

Wow they really did make up for their mistake. Glad you all had a lovely time and they were able to make it up to you.

[eeyorefanuk]

Great "make up for the error" package.

Sounds like you had a great time :thumbsup2

[PoppyAnna]

Glad to hear Disney came good :thumbsup2

Of course, now we're eating beans on toast for 6 months to pay for it all.......


:rotfl2::rotfl2::rotfl2: Ahaaaa.....so that's how people afford it!

[Ms Poppins]

Fantastic result! :thumbsup2

Glad you had a great time.

Bet you're still well in the good books :cool1::cool1::cool1:

[jillrobinson]

Glad that they were able to go some way towards making amends for their previous mistake. Sounds like you had a lovely time. :goodvibes

[mommy2ash]

thats great im glad they did something for you to make up for it. bet whoever rang your house didnt get a bunch of flowers lol

[thelittlemermaid83]

Glad Disney delievered and made up for there mishap!

[mummyal]

Glad Disney made it up to you. Sounds like you had a great trip!

[HolidayLover]

thats great glad they made it up to you!