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View Full Version : MS says systems??? what???

SpoonfulofSugar
02-22-2009, 07:49 AM
I just got off the phone with MS and they said the system is updating on Feb 22 and they cannot make any ressie and call back after 10am--- after I just waited on hold for 30 mins???
Why would they do a system update on such a busy morning-- they can't even check avail. so I still have to call back again----- this is nuts!!!!:headache:
Spark
02-22-2009, 07:50 AM
This is ridiculous...Sometimes makes me wonder if it is even worth the major hassles....:headache:
MinnieGirl33
02-22-2009, 07:57 AM
It crashed in the middle of my reservation... 9:26am... I am NOT happy!
eyeheartgoofy
02-22-2009, 08:01 AM
I just got off the phone with MS and they said the system is updating on Feb 22 and they cannot make any ressie and call back after 10am--- after I just waited on hold for 30 mins???
Why would they do a system update on such a busy morning-- they can't even check avail. so I still have to call back again----- this is nuts!!!!:headache:

I think "system update" is code for "our system can't handle the call volume and crashed". Disney has to put their spin on everything, you know.

I'm sorry you weren't able to make your ressie, I hope things work out.
Spark
02-22-2009, 08:17 AM
Anyone get through yet? I just got a "call back later"...
Spark
02-22-2009, 08:26 AM
Now it's sometime after 11 a.m....:sad2:
Heighho
02-22-2009, 08:54 AM
Got the same thing - call back after 10:00 - now it's call back after 11:00. I hope I can get a reservation using my developer points before 10/3!:mad:
Spark
02-22-2009, 09:06 AM
Now it's "between 11 and 11:30"....
CarolA
02-22-2009, 09:13 AM
I just got off the phone with MS and they said the system is updating on Feb 22 and they cannot make any ressie and call back after 10am--- after I just waited on hold for 30 mins???
Why would they do a system update on such a busy morning-- they can't even check avail. so I still have to call back again----- this is nuts!!!!:headache:

Because they are at the mercy of the Disney IT shop? Which has to be one of the worst IT shops I have ever seen in action.

Disney, pick up the phone! Call Marriott, Hilton etc and start poaching.

Cute does not cut it... you need FUNCTION!~
Spark
02-22-2009, 09:25 AM
They are back up! I just got my additional BLT night in August!
SpoonfulofSugar
02-22-2009, 10:05 AM
They are back up! I just got my additional BLT night in August!

Congrats to you!
No luck for us---- no days available in the THV for the week we wanted.
:sad1:
So hopefully we'll get our request to be close to community hall instead--- our kids just love that place:upsidedow
Spark
02-22-2009, 10:12 AM
Oh shucks, SpoonfulofSugar...Those treehouse villas will be hard to book, won't they?