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CanadianDisneyDad
02-08-2009, 11:04 PM
So our first cruise our youngest daughter, 8 years old, got pretty sick. We took her to the medical center and they attributed it to a virus and thus she was contaminated to our suite for 48 hours, just as we pulled into St Croix. I did not think it was a virus but a combination of ship movement, rich food and over excitement but I do not have MD behind my name so we went with that. We did question the nurse about food poisoning and she said don't go there :confused3. The quarantine is actually not a Disney criteria but a CDC criteria.

So we left the medical center and went back to the suite for some RnR :). We did have excursions book for both St Croix and St Thomas and Disney gave us refunds for both my daughter and 1 adult on both excursions. However they did let her go off board at St Thomas but not on any excursions and then back to the suite once she got back. So she and I (DH) spent the day at Magens Bay and they totally tired her out so once she was back, they advise me she was still quarantined and she went straight to sleep for the next 12 hours :). So really it was only 1 day she missed.

Disney staff was absolutely wonderful. They provided menus for both nights so we could order from our scheduled menu, provided a DVD and as many movies as we wanted and all the free room service, including regular paid items and washed our clothes (to prevent virus spreading). They called several times to check on her and all the staff asked how she was whenever we saw someone.

So when they offer you wipes before dinner take them and wash after using the facilities. I saw so many people not doing either :eek:. Also talking with many people after they kids had similar symptoms but did not go to medical due to the 48 hour quarantine :mad: .

Has anyone else been thru this scenario??

mommasita
02-08-2009, 11:18 PM
Sorry to hear she was sick. Luckily (knock knock) we have never been through this. My son vomited once on our second cruise, but in our room, and was fine 5 minutes later, I think it was a case of empty stomach on a very very wild cruise (hurricane Jeanne).

I have read of a quite a few cases on the boards, and that DCL is very great with things provided in the rooms and such.

I ditto the wipes and hand washing, constantly.

LJC1861
02-09-2009, 06:41 AM
One of our friends got sick on our Magic Cruise in May '08. She was SO violently ill that she did end up going to the medical center. Her scenario was the same as yours...quarantined for 48 hours. Again, the CM's couldn't have been any sweeter about it, but were insistent....she had to stay in her stateroom for the 48 hours.

In her case we think it was one too many martinis rather than a virus, but rules are rules. They provided her with anything she wanted including canned soft drinks from room service. They also called to check on her at random times throughout the day. I personally think this is to check to make sure she is in the stateroom and not out and about. Disney IS very strict about this rule, and in my opinion rightfully son. There is nothing worse than a raging virus on a cruise ship.

I am VERY glad for all the hand wipes that are provided and will continue to use them each and every time they are offered.

Linda

brucechase
02-09-2009, 06:50 AM
From anyone who has gone through this, did you have insurance? If you did, did you make a claim. If not, what was the charge for visiting the ships Dr?

Thanks.

outahere
02-09-2009, 07:38 AM
From anyone who has gone through this, did you have insurance? If you did, did you make a claim. If not, what was the charge for visiting the ships Dr?

Thanks.

We have had to take our DS to the medical center on two of our cruises because he was pretty seasick and we needed them to give him something to calm it down (normal over the counter motion sickness meds were not working - extremely rough water..... 20 - 30 foot seas). Both times we filed a claim with our health coverage provider at home and they paid everything except our normal co-pay. I believe the charge to see the doctor in the medical center was $100, which was charged to our onboard account.

disneyfaninaz
02-09-2009, 08:08 AM
Unfortunately, on our cruise last year, parents were letting their kids swim in the pools knowing that they had a stomach virus and were telling this to CMs in the elevators. :scared1: Luckily for us, my DD did not swim in the pools after our first day.

Our DD threw up one night but that is because she had one too many Mickey Bars and is lactose intolerant. We had to take her to the medical center to get cleared to go to the club. Since it was a one time thing, she was cleared and there was no charge.

Mickey Fliers
02-09-2009, 08:10 AM
We have a friend who sailed Jan 2008 and their son got sick as well. They actually put a claim in with the travel insurance they had purchased from Disney and were refunded part of their son's sail price.

nlm
02-09-2009, 08:21 AM
Last cruise, a little boy threw up on my daughters feet during a show :scared1: Needless to say, I rushed her right out of the theater! Several cm's saw us and took her crocs to sanitize while I took her to sanitize her feet. The cm's returned the shoes to our room later that night.

The next morning, we got a very sternly worded voice mail saying we needed to immediately take our sick child to the medical center. Worried that they would try to quarantine her, I call them back and finally was able to convince them that she wasn't the one that got sick. Whew!

aemsaw
02-09-2009, 08:35 AM
My kids did not have stomach issues but developed horrible coughs the last 2 days. We did not go to medical but I also did not send them to childcare, shows, and even our final dinner. We did get off the boat in Castaway Cay and walked around in fresh air (we had an inside cabin) My husband and oldest son were both healthy and both went to the final dinner and to say farewell to our servers. We want to cruise again and hope next time all are healthy. It is no fun when they are sick on vacation, especially a cruiseship. We did see a Childrens hospital helicopter airlift someone off of Castaway Cay. I can't imagine how terrible that was for that family. I have no idea what was wrong that they needed the helicopter to transport their child but they must have been pretty sick.

Tom _Ryan
02-09-2009, 09:16 AM
Thank you for sharing this. Getting sick anytime is awful. Getting sick on vacation is just the absolute worst. I'm glad to hear that DCL took care of your family as well as they did.

nikkistevej
02-09-2009, 09:58 AM
Our DD got a really high fever one night, the staff was great, we had advil and tylenol, they told us to alternate that, and were so nice, and there was no charge. She was fine the next day.:confused3

CanadianDisneyDad
02-09-2009, 10:21 AM
g'day

My daughter gets sick very very rarely. Even when she was throwing up she is very upbeat and happy :confused3 and helped clean up.

I am checking with my travel insurance this week as we opted out of the Disney insurance due to my coverage at work so will advise if we get any thing back, personal not expecting anything but if we do it goes towards next years cruises. We di dnot get charged anythig from the doctor, I think this was due to the quarantine reqirements.

I was and am still appalled by the parents who just disregard the washing of hands and cleanliness :scared1:

Either way she said this morngin that was teh best ttrip ever!!!!!!

cheers

jrabbit
02-09-2009, 12:28 PM
So when they offer you wipes before dinner take them and wash after using the facilities. I saw so many people not doing either . Also talking with many people after they kids had similar symptoms but did not go to medical due to the 48 hour quarantine .
We saw this behaviour a lot too. Totally disgusting for them and then for us (I ain't touching that door handle - do you know how many people have left this bathroom without washing!!)

Melrosgirl
02-09-2009, 02:24 PM
Sorry to hear that.

Even with all the hand wipes, etc., I think it's important, especially at buffets, to sanitize your hands each time you get food at the buffet. (just think about all the people touching those serving utensils.)

coloneldebugger
02-09-2009, 02:29 PM
Getting sick on any vacation is a major bummer. Sorry hear it happened to your girl.

But I think in a cruise type situation being exceedingly over cautious is the way to go. As far as the nurse "wanting to go there" I would imagine it was more of an "oh #$@# that would not be good" type comment. Not something directed at your individual situation.

hopelea
02-09-2009, 04:34 PM
When we were on the NCL Sun to Alaska in '05 there was a person standing outside each rest. putting hand sanitizer in every persons hands as they walked through the line. It was a good gesture on their part to keep us healthy. Also, they would not let us serve ourselves at the buffets. They did it for us. At least that is how it was for the first have of the cruise, towards the end, they stopped doing it. I guess they figured they got us half way through the cruise we should be fine for the rest.

bwcb4
02-09-2009, 05:23 PM
Hi Canadian Dad,

We were on your cruise too. I'm SOOOO glad that your daughter still had the best vacation ever! That says a lot about DCL.

I hope you'll be able to cruise again and all will be healthy.

I 'm sure it was frustrating and disappointing to have to be confined to quarters for part of your cruise. But thank you for accepting the decision graciously. It's wrong when people try to hide a possible illness and have the potential to spread it.

I think DCL really tries hard to keep us all well with the hand wipes and it's discouraging when you see people who disregard what should be regular handwashing after using the facilities.

We were on an Alaskan cruise last summer and the hand wipes were hardly offered on Celebrity and many people just said no and that was ok with the crew member handing them out. :sad2:

As an added bit of sanitizing....all of our family members carry a small bottle of hand sanitizer in their pocket for the entire cruise. We re-sanitize after touching the buffet serving utensils. It also comes in handy at the evening "snack tables" outside of Rockin Bar and Promenade Lounge.

Best wishes for your next healthy cruise!!! :yay:

Barb

frdeb1999
02-09-2009, 06:18 PM
Sorry your dd got sick on board. Hopefully your next cruise will be illness free! :)

disney1990
02-09-2009, 06:33 PM
I am glad that you are happy with the way that Disney handled everything.

When we sailed in December, I never saw anybody refuse to use the hand wipes.

DLW8
02-09-2009, 06:56 PM
I'm so sorry to hear your daughter was sick during the cruise, but I'm glad she still had a good time, and it sounds like Disney handled it as best they could as well.

We are taking our first cruise in December, and I will be adding small bottles of hand sanitizer or prepackaged wipes to have with us as well...that is one thing I never thought of to add to the list!

bengals01
02-09-2009, 07:04 PM
someone was taken by helicopter off castaway cay on friday

CanadianDisneyDad
02-09-2009, 07:27 PM
thanks everyone :)

we definately turn it into a positive. Both my wife and I enjoyed an excursion with our older daughter and still had time together, free gatorade and ginger ale :banana:

I remember seeing the helicopter on Friday hope all is well...

dizzi
02-09-2009, 08:55 PM
My DD and i got sea sick our first night of our first cruise.

And i had drilled it into my kids heads........DO Not throw UP IN FRont of any CMs. No matter what. IF they had to swallow it or run to the bathroom, and if they did throw up they were not to tell any CM.

I know that sounds horrible but i was not about to get quarintined for seasickness.

anna08
02-09-2009, 09:05 PM
As healthcare providers, my DH and I were dismayed to see how many folks do not take the wipes practically placed in their hands. Sadly, not everyone is as compliant as the OP. Obviously, not everyone is as smart either.

Evil Queen 2
02-09-2009, 09:15 PM
I like them passing out the wipes as you enter the restaurant so I know my hands are cleaned before eating. Usually you are touching hand rails on the stairs or buttons on the elevator, etc.

But it does amaze me the number of folks that don't wash leaving restrooms. :eek:

arabians207
02-09-2009, 10:08 PM
Unfortunately we have been through that virus as well!

On our first cruise (just a 4 day :() I got sick during the evening show after Nassau and 20 minutes later my brother comes into our room and runs to the bathroom as well :rolleyes:

So we were both quarantined for 48 hours. We only got to go to dinner once which was really disappointing. I had hardly seen any of the ship since the only "exploring" I had done was the night we boarded.

We were very lucky in when we got sick though. The day we couldn't go anywhere was our sea day, and we were allowed to go out on Castaway Cay, which was really fun.

I definitely second the using wipes- but also wash your hands with soap and water! The hand sanitizer and wipes probably help, but handwashing with the sink is the best way to do it. I also almost always used a wipe while opening doors and pushing buttons for the elevators, ice cream machine, SODA FOUNTAIN especially and stuff like that. Or just let someone else press/open the doors for me.. lol. On our 2nd cruise, 7 days.. I probably actually touched less than 10 door handles.. and ya. I probably took it a little far but no one in our family got sick!! It was an awesome cruise :)

My mom and I also used hand wipes (we brought ourselves, the individual packets or went and got one at the entrance) after we got our food at the buffets from all the people who touched all those!

Thats my story, lol.

Robin1970
02-10-2009, 04:25 PM
Hey!

I think I was on the snorkel excursion with your wife, Cindy! Had a great time talking to her she told me all about how great Disney was with your littlest one.

We had an awesome cruise... can't wait to go back!!

sandiegosusie
02-10-2009, 06:53 PM
I always pack sanitizer and a liquid soap dispenser when we sail. Can anyone confirm that your room steward will bring you a container of wipes upon request? I read that on the board a few months ago but haven't ever heard it mentioned again...

OurOhana
02-10-2009, 09:46 PM
While we always remind our daughter to wash her hands often, I think its now really stuck with her after our cruise. They gave us wipes every time we went into a restaurant and when we returned to the ship at port. I loved how dedicated they were to helping prevent the spreading of illnesses. It's easy to remind people to wash their hands. But it's great to take it a step further and hand them the wipe. They didn't do this on Holland America in 2003 when we went. Maybe they do now. Still, it was nice to see.

sdaniel105
02-11-2009, 06:46 AM
Use the hand sanitizer at the buffets Defore and After you get your food!

Before to make sure you are not leaving any germs on the serving utensils AND after in case others did not use it.

Sean