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FIREFIGHTERMICKEY
01-16-2009, 07:46 PM
When I booked thsi cruise I speciffically asked for main Dining. I also stated I did not want to book it unless we got that. I didnt care about anything else,Just the time we eat.... I didnt see this until I logged in on DCL website. Well to make a long story short I can not get main dining and it really has ruined our outlook on the cruise. I really dont want to eat a buffett every night and part of the reason we cruise is for the Dining and the service.
I called dcl ONLY TO BE MET BY RUDE EMPLOYEES....Yes i complained and I even got Rude service from Mcalpines Right hand man or so thats what Im told. Guys just a word of caution.. Be careful when you book the cruise. They get you sucked in and there is no escaping. This will be our 5th cruise and possibly our last. I think disneys customer service (On land) is becoming worse by the day...:firefight

Evil Queen 2
01-16-2009, 07:52 PM
Maybe you will get switched to main dining closer to time you cruise. I just found out today that we had been upgraded and switched to main dining for our cruise next week. When we received the documents last week we were still down for Cat 9 and late dining. Maybe some pixie dust will come your way closer to cruise time. pixiedust:

jilljill
01-16-2009, 07:56 PM
Were you told which seating you were assigned when you booked the cruise? When you received your mailed confirmation did you look at it to see what seating you have?
All you need to do is to call DCL or your TA and ask nicely to be waitlisted for main dining. Many people have been having their main dining waitlist come thru closer to sailing. You still have 78 days until you sail so your waitlist may come thru. If you don't get main before you sail go to the dining change location on the ship and ask if they can move you to main seating.

SnowWhite2
01-16-2009, 08:01 PM
You are still within your cancellation period so if it is a deal breaker, cancel the cruise and rebook on one where you can get main dining.

FIREFIGHTERMICKEY
01-16-2009, 08:20 PM
You are still within your cancellation period so if it is a deal breaker, cancel the cruise and rebook on one where you can get main dining.This is the only time we can cruise.

FIREFIGHTERMICKEY
01-16-2009, 08:21 PM
Were you told which seating you were assigned when you booked the cruise? When you received your mailed confirmation did you look at it to see what seating you have?
All you need to do is to call DCL or your TA and ask nicely to be waitlisted for main dining. Many people have been having their main dining waitlist come thru closer to sailing. You still have 78 days until you sail so your waitlist may come thru. If you don't get main before you sail go to the dining change location on the ship and ask if they can move you to main seating.I do understand we have 78 days, But if it doesnt change we are basically out what we pay for Table service. We are a family that eats at 5:00 not 9:00.The problem I have is the change without our apprroval

GOUSFBULLS99
01-16-2009, 08:25 PM
I'm with you, late dinner sucks! Talk to the maitre d' and he can get it changed. You may have to deal with it the first night, but they can usually find a spot for you. Been there, done that.

FIREFIGHTERMICKEY
01-16-2009, 08:30 PM
I'm with you, late dinner sucks! Talk to the maitre d' and he can get it changed. You may have to deal with it the first night, but they can usually find a spot for you. Been there, done that.Yes we did it once and never finsihed meals. We were tired and just didnt want to eat. A disney cast member had the nerve to tell me that he eats at second seating and never saw a child asleep. I JUST LAUGHED MY HEAD OFF.

mmackeymouse
01-16-2009, 08:37 PM
Well, of course I would suggest you be more open minded about a dining time. A cruise is a great time to relax and live and let live, so to speak.

I can tell you this much, when we receive requests at our work, we are much more likely to respond positively to people that are humble with their requests, than people that come in saying, "We have to have this, and if we do not have this, we will not be coming to your office, and there is no flexibility whatsoever."

Just saying...

Caropooh
01-16-2009, 08:41 PM
I do understand we have 78 days, But if it doesnt change we are basically out what we pay for Table service. We are a family that eats at 5:00 not 9:00.The problem I have is the change without our apprroval
What category room are you in?
I guess I don't quite see how you are out what you paid for table service? You will still be eating meals, right? Have you asked to be waitlisted for first seating yet? As others have said, alot of people have very good luck with that.

pfp258
01-16-2009, 08:46 PM
Wow...I really don't understand such frustration and anger! I thought when we booked our six Disney cruises we were told at the time of booking which dinner seating we would have. We have two daughters 13 and 15. We cruised for the first time on Disney when they were 3 and 5 and we had late dinner seating and guess what?? The world didn't end and our cruise wasn't ruined. We have had both early and late seating depending on how early we booked and somehow we made it work.
Remember you catch more flies with honey than vinegar. Your tone in the post was abrasive and perhaps that is why Disney personnel couldn't accomodate you. Putting negativity out into the world just brings negativity back to you.

lbgraves
01-16-2009, 08:53 PM
If your confirmation print out that DCL sent you after you booked the cruise has main dining then you have every right to be upset. I would be as well. They cannot change your dining on a whim. If you don't have the printed confirmation unfortunantly you don't have much to back yourself up with when you call DCL. I am guessing that you booked yourself and don't have a TA or they probably would not have talked to you as much as they did today.

disneyfaninaz
01-16-2009, 09:30 PM
Try to go to Rocking Bar D/Wavebands when you get onboard and try to have your dining changed to main. They hold back main dining seatings. Also, others may not want main seating and will change to second seating, opening up a slot for you.

cats mom
01-16-2009, 11:23 PM
I'm with you, late dinner sucks! Talk to the maitre d' and he can get it changed. You may have to deal with it the first night, but they can usually find a spot for you. Been there, done that.

Please be careful about giving this advice. I think it needs to be ammended to read MAYBE he can get it changed.

Yes, sometimes DCL is able to grant requests for dining changes once onboard... but not always.


Just last month I was standing near guest services and witnessed a grown woman pitching a royal fit. She said she had read online that she could switch dining times once onboard. (Dis boards info perhaps?)

Apparently she had already been to Rockin' Bar D where she was told they could not accomodate her request, so she stormed out to guest services to rant and rave.

The DCL folks were being as nice as they could while still trying to explain that there just weren't any more tables to be had on early dining, but they were definitely standing firm.

As it turns out, she was on the same rotation as us, so I know she never got her time switched because I saw her in the dining rooms several nights... eating very, very late at night. ;)

frdeb1999
01-17-2009, 05:04 AM
Deffinately agree with the advice of not saying that they can deffinately switch you. We were waitlisted and then checked with them upon arriving and were told that we could'nt get switched. It isn't a given. If they're full there is nothing they can do. Although I honestly don't know how you could book and not know what seating time you have. It won't let you book if main is full, you have to switch the time first. We went to topsiders/beach blanket for a couple of the meals and were very happy with both the food and service. They don't have buffets in the evening. A alternative as you can pick the time and we rarely had to wait to be seated. We even told our servers and maitre d that we would be doing this since we are used to eating at 6pm and deffinately could'nt do 815 every night. They completely understood and told us many people do this when stuck with late seating. Just a option, if you can't be switched. Although I deffinately would'nt let it ruin my cruise!

Minnie116
01-17-2009, 05:07 AM
A disney cast member had the nerve to tell me that he eats at second seating and never saw a child asleep. I JUST LAUGHED MY HEAD OFF.

Then he never cruised with my kids. On the 1st night, my 5yo DS fell asleep at the table, on the 2nd night, both my son and my DD8 fell asleep at the table.

Inkmahm
01-17-2009, 08:51 AM
Then he never cruised with my kids. On the 1st night, my 5yo DS fell asleep at the table, on the 2nd night, both my son and my DD8 fell asleep at the table.

One of my favorite pictures is pirate night with the son of a friend of mine stretched out on two chairs, sound asleep for the entire dinner. The photographer put the rolled up menu in his hand and a bottle of booze in his other hand for the picture.

And we had EARLY dining. No way would he have been awake any night for late dining.

nobodycares
01-17-2009, 08:52 AM
Cruized twice - first trip (4 nights) got STUCK with the latest late seating rotation and frankly didn't like it at all. We just don't eat dinner that late.

During onboard rebooking for cruise #2 I nicely but firmly insisted that it would be a dealbreaker if I didn't get main seating and amazingly the onboard agent was able to override something with somebody and I received confirmation of main seating for the second cruise. We enjoyed our main dining time very much on cruise #2. (Note: There was a family next to us and their young son fell deeply asleep at Main dining just about every night.)

Rebooked on board for cruise #3 and was told late seating only. Basically got a "too bad" attitude about my request for main seating and it being a requirement for our purchase. Got home and cancelled cruise #3. For the amount of money that I am spending to cruise on DCL, I am not willing to compromise my seating preference time. I wasn't going to leave my seating time to chance, after I had paid in full, to hope that upon boarding maybe they could or would switch us to main seating.

Just my personal position that I wouldn't compromise on my dinner seating time. We would not have been happy cruising again with late seating, especially on a 7 night cruise. We survived late seating on a 4 night, but it was not for us.

Again, it comes down to being satisfied with every aspect of my very expensive DCL vacation. To us, the dining time is a very large important part of the trip and non-negotiable.

ruadisneyfan2
01-17-2009, 09:15 AM
Just another reason why booking far in advance is best though I guess not everyone is able to plan so far off. You get best cabin choices and always 1st dining is available. We did rebook our Oct. 09 cruise while onboard after booking it from home long ago. I was told if I rebook it, I am essentially cancelling the old ressie and making a new one and main dining was no longer available. For the few hundred $ savings plus $200 obc, it was worth it to me.
If this is truly a deal breaker for you then cancel. Why pay so much to be miserable? Though I don't understand how you just now realized you have late dining. :confused3

FIREFIGHTERMICKEY
01-17-2009, 09:22 AM
Wow...I really don't understand such frustration and anger! I thought when we booked our six Disney cruises we were told at the time of booking which dinner seating we would have. We have two daughters 13 and 15. We cruised for the first time on Disney when they were 3 and 5 and we had late dinner seating and guess what?? The world didn't end and our cruise wasn't ruined. We have had both early and late seating depending on how early we booked and somehow we made it work.
Remember you catch more flies with honey than vinegar. Your tone in the post was abrasive and perhaps that is why Disney personnel couldn't accomodate you. Putting negativity out into the world just brings negativity back to you.
fIRST OFF YOU HAVE no CLUE WHAT YOUR TALKING ABOUT. I was very very very polite with them. I even explained a dietary need for early seating. If you have nothing posative to say keep it to yourself.

FIREFIGHTERMICKEY
01-17-2009, 09:24 AM
Cruized twice - first trip (4 nights) got STUCK with the latest late seating rotation and frankly didn't like it at all. We just don't eat dinner that late.

During onboard rebooking for cruise #2 I nicely but firmly insisted that it would be a dealbreaker if I didn't get main seating and amazingly the onboard agent was able to override something with somebody and I received confirmation of main seating for the second cruise. We enjoyed our main dining time very much on cruise #2. (Note: There was a family next to us and their young son fell deeply asleep at Main dining just about every night.)

Rebooked on board for cruise #3 and was told late seating only. Basically got a "too bad" attitude about my request for main seating and it being a requirement for our purchase. Got home and cancelled cruise #3. For the amount of money that I am spending to cruise on DCL, I am not willing to compromise my seating preference time. I wasn't going to leave my seating time to chance, after I had paid in full, to hope that upon boarding maybe they could or would switch us to main seating.

Just my personal position that I wouldn't compromise on my dinner seating time. We would not have been happy cruising again with late seating, especially on a 7 night cruise. We survived late seating on a 4 night, but it was not for us.

Again, it comes down to being satisfied with every aspect of my very expensive DCL vacation. To us, the dining time is a very large important part of the trip and non-negotiable.
Thank you!!!:cool1:

FIREFIGHTERMICKEY
01-17-2009, 09:25 AM
Just another reason why booking far in advance is best though I guess not everyone is able to plan so far off. You get best cabin choices and always 1st dining is available. We did rebook our Oct. 09 cruise while onboard after booking it from home long ago. I was told if I rebook it, I am essentially cancelling the old ressie and making a new one and main dining was no longer available. For the few hundred $ savings plus $200 obc, it was worth it to me.
If this is truly a deal breaker for you then cancel. Why pay so much to be miserable? Though I don't understand how you just now realized you have late dining. :confused3As for booking way in advance we dont get guranteed vacations until afew months out in my job. I cant book a year plus out.

RubyCam
01-17-2009, 09:30 AM
Wow, this is a touchy thread. We happen to like the late seating so when we were confirmed for the early, we requested a change that was granted. We were on the 12/27 cruise and were surrounded by people whose children ate and then slept. My DD commented on the fact that none of these children were ever cranky, just sleepy. Anyway, it seems there are 4 options: cancel the trip, get waitlisted for a change, request a change on embarkation, or be flexible. Good luck on getting what you truly want.

mcraige
01-17-2009, 09:33 AM
I even explained a dietary need for early seating.

If you have specific needs, and if Disney cannot meet those needs, then perhaps it would be best if you cancelled your trip and selected another vacation destination.

FIREFIGHTERMICKEY
01-17-2009, 09:35 AM
Wow, this is a touchy thread. We happen to like the late seating so when we were confirmed for the early, we requested a change that was granted. We were on the 12/27 cruise and were surrounded by people whose children ate and then slept. My DD commented on the fact that none of these children were ever cranky, just sleepy. Anyway, it seems there are 4 options: cancel the trip, get waitlisted for a change, request a change on embarkation, or be flexible. Good luck on getting what you truly want.Thank you

FIREFIGHTERMICKEY
01-17-2009, 09:36 AM
If you have specific needs, and if Disney cannot meet those needs, then perhaps it would be best if you cancelled your trip and selected another vacation destination.Ok Ill do just that and you explain the cancellation to my 7 year old daughter ..

FIREFIGHTERMICKEY
01-17-2009, 10:03 AM
Deffinately agree with the advice of not saying that they can deffinately switch you. We were waitlisted and then checked with them upon arriving and were told that we could'nt get switched. It isn't a given. If they're full there is nothing they can do. Although I honestly don't know how you could book and not know what seating time you have. It won't let you book if main is full, you have to switch the time first. We went to topsiders/beach blanket for a couple of the meals and were very happy with both the food and service. They don't have buffets in the evening. A alternative as you can pick the time and we rarely had to wait to be seated. We even told our servers and maitre d that we would be doing this since we are used to eating at 6pm and deffinately could'nt do 815 every night. They completely understood and told us many people do this when stuck with late seating. Just a option, if you can't be switched. Although I deffinately would'nt let it ruin my cruise!On the days we are in pors
ts we are going to try and eat at resturanuts and we will eat at Topsiders. I have never eaten there. Most of the fun for us is eating the meals and taking pcitures. I just feel bad about not having that part of the vacation.

BethA
01-17-2009, 10:20 AM
We have been waitlisted twice for main-once got it and once didn't.
We also HATE late dining, but did not let it ruin our cruise. My mother has numerous medical issues and needs to eat on a regular schedule because she is a diabetic and on a strict insulin regimine. Some people on here were very mean about that she should eat room service or eat on deck and then eat again--that is not what we paid for, so I know how you feel. We made due, but it wasn't the best cruise because of it.

Does your confirmation say main--or did they just tell you it would be main?

Are you working with a TA-or just DCL?

If it will ruin your cruise maybe your daughter would be alright if you switched to WDW--or maybe a cruise on the Wonder and WDW if they have main dining available

kmaclou
01-17-2009, 10:41 AM
:goodvibes We've been waitlisted twice for main dining and received it both times. Mom is a diabetic and we made that clear when we were wait-listed.

Please don't let this ruin your cruise. There will be lots of opportunities for pictures outside of dinner, so keep an eye out for those.

Good luck and have a nice time. :goodvibes

SILLYANDI
01-17-2009, 10:42 AM
Just a suggestion, maybe you can feed the kids early then take them to the club a night or two so you and your spouse won't miss out on the whole dining experience?! (assuming a waitlist request doesn't get through)
I get that you are upset, especially IF DCL dropped the ball and changed your dining without your consent. But at $1000+ per person I personally would be of the mindset that one detail was not going to be enough to ruin my vacation. For our family the dining room is the highlight of most of the days on the cruise, I understand that your family feels the same way. BUT, If you are going into the vacation still burning up about one detail you are going to be stressed out, your kids are going to be stressed out and it is going to be a waste of time, energy & a whole lot of money. If you try to find the up side of it (maybe a night or two of adult dining, a new experience at Topsiders...I don't know but you get my point hopefully) maybe it won't ruin your whole vacation.

Also, I think because you used very strong words here (it could be the internet translation-we can't hear your tone-it's assumed), you came across as a "hot head" (no pun intended...OK maybe it was I couldn't resist:firefight :thumbsup2 ) and people are assuming that is how you dealt with the problem,therefore the negative responses here.

Good Luck, I hope for your family's sake that you do get main dinner but if you don't get it, your vacation can only be "ruined" if you let it be that way.

disneyfaninaz
01-17-2009, 10:44 AM
If you have special dietary needs, then you should request to be put on the wait list for main dining and fax in the medical form stating your requirements. I'm sure DCL would try to accommodate your medical requirements to the best of their ability.

The 75 day mark of your cruise is approaching. Final payment is due, as people decide not to cruise, spaces should open up. If you are on the wait list, and have paid in full, you might have a better chance of getting the main dining.

lbgraves
01-17-2009, 11:13 AM
fIRST OFF YOU HAVE no CLUE WHAT YOUR TALKING ABOUT. I was very very very polite with them. I even explained a dietary need for early seating. If you have nothing posative to say keep it to yourself.

You have posted your thoughts on an internet message forum. You cannot dismiss the comments in response to your post negatively and expect people to only post what you want to hear. Typing in all caps is equivalent of yelling on such message boards and is not appropriate.

BethA
01-17-2009, 12:02 PM
If there is a medical need for early seating there is a form you can fill out and fax or mail to them. My TA got us one for my mom this last time and we did get the main dining-- not sure if that made the difference ot not.

mmackeymouse
01-17-2009, 12:07 PM
First off, I cannot figure out what the dietary "need" for main seating would be. The only thing I can think of is Diabetes, which can easily be fixed by small snacks up on Deck 9, to hold you over until supper.

Secondly, if you do decide to continue to cruise, when requesting the main seating or to be waitlisted, be gracious and patient. Don't be angry or entitiled or huffy or irate. As someone said before, ya catch more flies with honey than you do with vinegar. Just be kind and understanding and see how far it gets you.

The way I look at it, look at a pediatrician's office. You go to the coolest, most popular pediatrician in town for your child's first visit. He might be a little pricier than the others, but your child loves it, the doctor is a complete professional, and the whole staff is great with kids. They run a tight ship (no pun intended). You go to schedule a checkup, and you say, "You know, our experience here has been awesome, and your doctor is top notch, and we all loved it, but before we consider a different doctor, I just want you to know, if we cannot get every single appointment in the future after school, that is kind of a dealbreaker."

You can be as nice as pie when you say it, but the fact is, it is an ultimatum ("Either you lose a customer, or you give in to what we want") nonetheless. At that point, the guy or gal will likely be laughing on the inside, and you will get a "Good luck with that" and be sent on your merry little way.

Now, if you approach and say, "You know, I understand that it may not always be an option, but we REALLY prefer afterschool appointments." You are much more likely get as a reply, "You are right, as a courtesy to all our patients, we cannot do late afternoons every time, BUT this next time I may be able to squeeze you in on a Thursday at 3:30?" or "After school appointments are our most popular appointments, and they are in very high demand. We'll go ahead and schedule you during the day, but let me put you on our waiting list and we'll see what we can do for you."

That's how life works. You can either be a flexible, understanding customer/patient/client, or you can be "that other kind."

ruadisneyfan2
01-17-2009, 01:27 PM
fIRST OFF YOU HAVE no CLUE WHAT YOUR TALKING ABOUT. I was very very very polite with them. I even explained a dietary need for early seating. If you have nothing posative to say keep it to yourself.

Well sheesh... the same could be said about your original post. Why post it then? What do you want us all to say, "Poor baby, that mean DCL snuck in a late dinner. They are just awful."
If you positively can't have late dining, cancel the cruise. YOU can explain to your 7 yr. old that you are so totally inflexible about your dining time that it would complely ruin your cruise so therefore it's not worth going on it. :rolleyes:

Have a magical day.:wave2:

mmackeymouse
01-17-2009, 01:35 PM
Well sheesh... the same could be said about your original post. Why post it then? What do you want us all to say, "Poor baby, that mean DCL snuck in a late dinner. They are just awful."
If you positively can't have late dining, cancel the cruise. YOU can explain to your 7 yr. old that you are so totally inflexible about your dining time that it would complely ruin your cruise so therefore it's not worth going on it. :rolleyes:

Have a magical day.:wave2:



Oooooooh, SNAP!

FIREFIGHTERMICKEY
01-17-2009, 02:44 PM
1

lbgraves
01-17-2009, 03:10 PM
It seems that it is impossible to keep this discussion in line with DIS board guidelines so it is being closed. Please review for further reference:

4. NO FIGHTING/SARCASM: While we'd like to think that a Disney fan site is always lighthearted, there are times when there are disagreements. Let's face it, there are certain topics that can transform any of us into a raging "Donald Duck." When you sense this is happening, we ask that you step away from the discussion before it escalates into a fight. Just like Mom always said about fighting, we don't care who started the argument and we don't want it on the DIS. (Okay, she didn't say the part about the DIS, but you know what we mean.) No attacking others and no sarcasm please. Either will result in an infraction.