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View Full Version : DVC Members 800 # busy for last 2 days


dweibel
01-06-2009, 01:40 PM
The DVC members 800 number has been busy for me for the
last 2 days straight. I have never run into a busy DVC line
this long. Just wondering if its just me?

Luv2trav
01-06-2009, 01:44 PM
It's happening to me too. I am getting TICKED...

bobbiwoz
01-06-2009, 01:46 PM
It's time to make the December vacation reservation! I needed something else, and gave up on the phone. I sent in an e-mail!

Bobbi:goodvibes

Luv2trav
01-06-2009, 01:50 PM
Oh I didn't think of that...

sznk
01-06-2009, 02:09 PM
I just tried it and got right thru.

kimberh
01-06-2009, 03:27 PM
Have you tried the 407 number? I had a 15 min wait yesterday.

CarolA
01-06-2009, 03:35 PM
I called about 4 yesterday. It was busy the first time but when I hit re-dail I was right in and had two reservations in probably 10 minutes. (One was a DP which took longer)

drdelsol
01-06-2009, 03:54 PM
I just tried for 30 mins to get through, then was on hold for 25 , then got a recording repeating 4 times in a row in rapid succession, one right after the other, " Hello this is rock, how may I assist you" before the line going dead.:confused3 There may have been a welcome home in the line also.

Disney Princess
01-06-2009, 03:55 PM
I called a little before 4 (5 EST) and it was busy. I kept redialing and kept getting a busy signal. I didn't have to do any business today, so I will try to get it done tomorrow. Hopefully it'll be easy for me.

disneybride96
01-06-2009, 04:10 PM
I had problems earlier this week. Got right through on the (407) line though. Thank goodness for free nationwide long distance!

disneybride96
01-06-2009, 04:10 PM
oops...sorry for the double post!

PSC
01-06-2009, 04:32 PM
I got right in on my first call at about 10:30 AM this morning. I was advised of an approximate 20 minute wait time. After 23 minutes of waiting, I was able to book for December 6 2009. After that I asked to be transferred to member accounting and paid my annual dues. The whole thing was finished by 11:05. I'm sorry for those of you who are having any trouble, but it wasn't my experience today.

anonymousegirl
01-06-2009, 04:37 PM
I called this afternoon, 3pm ish Florida time and got through after 10 or so minutes, using the 800 number.

Melani
01-06-2009, 04:54 PM
I called today 2pm their time.
Was on hold 30 minutes.
Asked if they were always this busy, yes, but especially today.
There was an emergency and they all had to leave the building.
She said the best times to call are right when they open and right before they close.

np4gp
01-06-2009, 04:58 PM
ugh - been trying for two days and with no land line, and living on limited minutes...lol, I couldn't sit around for the "up to 25 minutes" wait...Guess I will try again first thing tomorrow morning.

dianeschlicht
01-06-2009, 05:02 PM
I tried 4 times today before I got it to ring. I was on hold for about 20 minutes. I had to add a dining ressie, and the MS CM said they had a LOT of calls for RCI today. He said the RCI calls were outdistancing the early December calls.

jamstew
01-06-2009, 06:53 PM
I got right in on my first call at about 10:30 AM this morning. I was advised of an approximate 20 minute wait time. After 23 minutes of waiting, I was able to book for December 6 2009. After that I asked to be transferred to member accounting and paid my annual dues. The whole thing was finished by 11:05. I'm sorry for those of you who are having any trouble, but it wasn't my experience today.

We were on hold and talking to them at the same time for the same date :goodvibes I did get a busy signal four times before I got through, but I just kept hitting redial.

cccory
01-07-2009, 11:07 AM
This was the first time I was calling, since becoming a DVC member. I had the same problem and was wondering if it was always this hard to make a reservation.
I kept on hitting redial and got through on the 5 or 6th try. Had to wait 10 mins. the first time, so I just hung up. The second time I tried it was a 15 min. wait. I decided I better wait or I would never be able to make a reservation. I hope this gets better and not worst. I would hate for it to be so difficult to make a reservation.

kdepot
01-07-2009, 11:21 AM
I called Sunday got thru in 8 min and made my Dec 09 ressie amd upgraded my March trip to a 1 bedroom at SSR no problems all in 15 min from first dialing till hangup:thumbsup2

Disney Princess
01-07-2009, 12:09 PM
I got a busy signal again today for the first 4-5 tries. Finally got through!! Didn't need a reservation, but I was able to talk to Member Accounting which is what I was hoping for. :banana:

fatfish
01-07-2009, 01:57 PM
What's the 407 number? Is it a local FL number? Can anyone post it so the rest of us have it?:confused3

thanks!

Have you tried the 407 number? I had a 15 min wait yesterday.

zalansky
01-07-2009, 02:36 PM
Still busy today! WTH? i got through on the 407 number but its a 20 minute wait. I am trying to cancel the dining plan for a check in tomorrow, I sent them an email Monday about it after holding 20 minutes on monday and never getting through. They better not give me a hard time about this!

Judy WI
01-07-2009, 03:40 PM
What is it going to be like March 1st.:scared1:

ashbradnmom
01-07-2009, 03:50 PM
I got through about 4:00pm today after hitting redial about 6 or 7 times

jennz
01-07-2009, 03:57 PM
What time do they close? I need to try to get a June ressie...

Grumpy Grandma
01-07-2009, 04:10 PM
Confused .... why the comment about March 1st? What is happening that day?

Disney Princess
01-07-2009, 04:26 PM
I tried the 407 # and it was busy too. If I am going to keep redialing, I'll use the 800 #.

Disney Princess
01-07-2009, 04:27 PM
What's the 407 number? Is it a local FL number? Can anyone post it so the rest of us have it?:confused3

thanks!

Off hand I don't know it and can't look it up right now, but it is listed on the member website. Once you log in and look at your "account" page (I think) they list both numbers.

Sorry this is vague - good luck! :thumbsup2

kaffinito
01-07-2009, 04:29 PM
Had to call MS today for the first time. Good thing I read this thread before I called so I wouldn't get upset over the wait. Took me 6 tries to get through and then was on hold for 25 minutes.

I talked to the gal while she was looking something up for me and she said that they don't think the phones will be that busy on March 1st. She said they should only be busy for a few hours that day, and that they thought the phones would be absolutely insane on March 15th when everyone else tries to call to get BLT.

NEMO93
01-07-2009, 05:10 PM
I got right thru on last Sunday morning. Must be a timing thing. JP:wizard: