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View Full Version : 'Mom' is home...finally, a day late....


goofy4tink
01-01-2009, 12:31 PM
Okay guys, now I have my own mini-travel nightmare. But, more on that later. Just wanted to check in, say Mom is back, at her own computer. Give you all the details, at least the ones fit to print within guidelines, later on.

debster812
01-01-2009, 12:37 PM
Ugh--Diane, were you scheduled to fly home yesterday? It was AWFUL here, as you probably well know. I can't wait to hear the tale, because I'm bracing for our own, in a few weeks.

Welcome home, and I hope you guys had a great time (travel woes, and jellyfish stings aside).

cbrfan
01-01-2009, 12:38 PM
Do tell!!popcorn::

Welcome back, Mom.

UrsulasShadow
01-01-2009, 12:39 PM
You were traveling in yesterday's weather? Poor you! Welcome back, and Happy New Year!

kaytieeldr
01-01-2009, 12:45 PM
Ha! You think yours was bad? Ask bavaria - I "whined" to her in a PM.

Oh, and I win. I fractured a rib.

safetymom
01-01-2009, 01:10 PM
Welcome home Mom

kaytieeldr, how did you fracture a rib? How are you doing?

goofy4tink
01-01-2009, 01:12 PM
We were scheduled to flyb out of FtL at 8:40...got our nice A19, 20 and 21 boarding passes like a good girl. Knew it was going to be snowy, but they really figured we would make it into TFGreen. We left on time, but by the time we got to NE, we ended up circling TFGreen for almost an hour. They told us they had to plow the runway again. After that hour of circling, they came back to tell us that a plow had somehow hit a piece of equip that was needed to land in that weather, so we were headed to Philly to refuel. When we landed in Philly, we were given two options...
1. get off the plane in Philly, but with no checked bags..the bags were going back to Ft.L on that plane. You could get a room for the night and rebook a flight for the morning.
OR..
2. stay on the plane, and return to Ft.L, with the bags and rebook, and yes, get a room for the night.
Dh got on the phone, while on the plane, at the gate, rebooked us for this morning's first flight out of FtL. Then he called hotels.com and booked a room at the Holiday Inn Express at FtL. He was not a happy camper. About 3/4 of the plane got off...the rest of us were tired, hungry, and had to use the bathroom. They finally let us off, for 15-20 mins, to grab something to eat. You should try balancing a tray full of Burger King, running back to the gate, so the plane doesn't leave you there.
We finally took off...the new crew, and about 25 passengers. If one more FA came over and asked what I would like...well, it wouldn't have been very nice...and that's all I'm going to say about that!!! Back to FtL we flew. Of course my dad and step-mom were having phone issues, and had no idea what we were yapping about, so going back to their place was a no go. We arrived at FtL, got our bags, dh got our boarding passes issued for the next day...of course, B18,19 and 20!!!

We found the hotel shuttle, after much confusions. Seems the hotel didn't have a reservation for us...even though hotel.com took dh's cc info and charged him $200!!!! That will bear looking into. But, when we got to the hotel, they had a room for us, at $99!! We walked around, looking for someplace to eat, finally ended up at Wendy's. Happy New Year!!! Went to bed at 8:30.

Got up at 5 to shower, and get downstairs for the complimentary breakfast..nothing like cold, dried out scrambled eggs to start the day. And of course the shuttle ran every hour, on the half hour. I wanted to leave at 7 but had to leave at 6:30...giving us way too long a wait at the gate. We got to check in the bags, the CSR told us she was going to reprint our boarding passes since what we had wasn't right....looked exactly the same as what she printed out, but who am I to say. Got to security and yep...got up close and really personal with the TSA...we had flown too many times in 24 hrs!!! It was actually quite funny...seems we all had the same experience. We actually had a good time..those of us who were reflying to Providence. The other passengers couldn't believe it when they found out why we all knew each other.

The thing that bears looking into is this...one passenger, on our ill-fated flight, told us that he knew of other people that had flown into Providence, at about the same time we were in the area. Most of us feel that SW wanted that particular plane, and crew, back down in Ft. Lauderdale, that night, not trapped up in RI...so they made us fly back there rather than wait a bit for Prov to reopen, if it was closed for that long to begin with.
Between the poor attitude of the gate attendents at Philly and the fact that they would not unload our bags, it left a really bad taste in our collective mouths for SW. I know of at least 10 people who will be composing letters to SW, complaining of our treatment.
Before any of you get started on 'it's not the airline's fault'...yeah, I get it. Weather happens. I have no problem with not being able to get into Providence to begin with. But, it was very clear that the placement of that plane was much more important than the passengers...all they wanted were their bags, in hand, so they could go about their business. I'm sure the issue was lack of baggage handlers at PHilly, but again, not my problem. SW decided to not try for Providence at that time or wait an hour or so. They sat on the ground, kibitzing around, they could have removed our bags.
Of course, it was amazing to see all the bags, that were on the original flight, arrive, with us, on our flight this morning.

But, alls well that ends well. Just not a great return home. And my dh is not a flexible person. He was miserable..and made it very clear to everyone, especially me. My dd was fine once she got over the fact that she was missing her NYE party with her friends.
So..that's my story. Not major, not unless you had to go through it with a cranky dh.

safetymom
01-01-2009, 01:18 PM
Well that is a different kind of a travel story. It does sound like a placement issue. :(

kaytieeldr
01-01-2009, 01:25 PM
Welcome home Mom

kaytieeldr, how did you fracture a rib? How are you doing?
Okay, I know this is Diane's thread and I don't mean to hijack it, but... simply leaning to the right over the arm of a chair at the airport. Go figure. When the doctor's office left the message, they said the x-ray also showed a healed fracture of another rib. I do NOT remember that one at all!

kaytieeldr
01-01-2009, 01:29 PM
know of at least 10 people who will be composing letters to SW, complaining of our treatment.
Before any of you get started on 'it's not the airline's fault'...yeah, I get it. Weather happens. I have no problem with not being able to get into Providence to begin with. But, it was very clear that the placement of that plane was much more important than the passengers Right. Weather can't be controlled by the airline. Employee attitudes and behaviors can. You want help with that letter?

debster812
01-01-2009, 01:31 PM
Diane,

It does sound like they did not want that plane stuck up here. Although, the weather was just about done by 7 or 8, so it's not like the snow went all night again. But, that's beside the point. Sorry you had such a trying trip home.

paras4ri
01-01-2009, 01:47 PM
Diane - so sorry to hear of your "adventures" What time were you supposed to land here - I'll see if any of the local papers mention anything about a runway problem or the airport being temporarily closed. Glad you're finally home.

crashbb
01-01-2009, 02:01 PM
Eek sorry to hear of your "adventure".

Would you ground me if I tell you that I left FLL yesterday as well, but was home in time to celebrate NYE? If it helps, have a bit of an adventure on the plane (which, if repeated, would likely have me deemed a "poopyhead").

goofy4tink
01-01-2009, 02:51 PM
Diane - so sorry to hear of your "adventures" What time were you supposed to land here - I'll see if any of the local papers mention anything about a runway problem or the airport being temporarily closed. Glad you're finally home.
Hmmm, might be interesting to see if Green did shut down and for how long. Should have landed around 11:30ish.

Eek sorry to hear of your "adventure".

Would you ground me if I tell you that I left FLL yesterday as well, but was home in time to celebrate NYE? If it helps, have a bit of an adventure on the plane (which, if repeated, would likely have me deemed a "poopyhead").

Are you 'poopyheading' me??? When did you leave and on what airline??? And where did you go?? We left at 8:40, supposed to land at 11:30ish, got to Green airspace by 11 and started going in circles!!! I am not amused my friend, not amused.

crashbb
01-01-2009, 02:57 PM
Are you 'poopyheading' me???

NOOO!! It was just that when I told of my inflight adventure to Bavaria, she warned that if I posted it here, I would be called a poopyhead.


When did you leave and on what airline??? And where did you go?? We left at 8:40, supposed to land at 11:30ish, got to Green airspace by 11 and started going in circles!!! I am not amused my friend, not amused.


Air Canada from FLL to YYZ. We left at about 2:15pm (late due to the late arrival of our air craft). The morning flight into YYZ was, I think, on time. We got to fly out of the new (at least to us) terminal.

maxiesmom
01-01-2009, 03:20 PM
Well I am glad you are home safe and sound,even though it sounds like you had a rather lousy start to the new year. What the heck happened to Southwest's touted service?

Kaytieelder-so you fractured one rib, and learned you had another one in the past that you don't remember? Ouch! That is not good at all. Are you not drinking enough milk or something? I hope you take it easy and feel better soon.

And here I was feeling sorry for myself because I tried to dent my sister's kitchen floor with my head this morning.:headache: Maybe we all need to stay home for a while.

kaytieeldr
01-01-2009, 03:29 PM
Really? Do tell! Denting a floor with a head sounds intriguing (although denting it with someone else's head, even moreso ;))

bavaria
01-01-2009, 03:41 PM
Maybe we all need to stay home for a while.

I just got home from a very useless, very taxing trip and am trying to pack for a month long trip to Asia. Plus I am snowed in at the moment.

I would love to stay home for a change! And ouch, kaytieeldr, those hurt, and they continue to hurt for a looooooong time, I am sorry to say. Hope that you feel better!

miprender
01-01-2009, 04:35 PM
Goofy4Tink.... that really stinks. We live in Warwick, not to far from Green and if it is any consolation it was really bad here yesterday. Almost blizzard like with the snow and wind blowing around. It started around 9 and by 10-11am the snow was coming down real fast.

Just glad to hear that you made it back OK. :thumbsup2

maxiesmom
01-01-2009, 05:04 PM
Really? Do tell! Denting a floor with a head sounds intriguing (although denting it with someone else's head, even moreso ;))

Nothing intriguing, I'm afraid. I fell over someone's shoes, and my head smacked first the wall then the floor. My middle name is NOT Grace.:upsidedow Not anywhere near as bad as a broken rib, but I'm pretty stiff, and I'm sure I will really feel it tomorrow.

2009 is a barrel of monkeys already!;)

deej696
01-01-2009, 08:19 PM
Sorry to hear of this "adventure." I had almost the exact same scenerio happen to me last year on a flight to New York...

Oh and I can shed some light on the issues with your hotel reservation, because I ran into it all the time when I worked for Westin. When a reservation is booked through Hotels.com, Priceline, etc the info for the guest is faxed or emailed to the reservations department at the hotel, because the booking systems arent linked. We ran into your situation quite often with same day bookings because the reservation had come in during the evening after the res. manger left, or it was a holiday and he was gone all day. It seems like the later may have been the situation in your case... A $100 rate difference though? I'm stumped by that one...

crashbb
01-01-2009, 08:22 PM
Oh, and you should all be proud - I didn't visit the ER at all this trip. There was a string of about 5 years where I visited the nearby hospital on every single Christmas holiday - by year 3, the clerk would laugh when they pulled by e-chart.

Good thing my dad had good insurance!

seashoreCM
01-01-2009, 08:33 PM
Would getting home (as far as Providence) from Philly have been quicker than getting home from Ft. Lauderdale the second time?

Then for homebound passengers, it may not have been that big a deal to just let the airline deliver the baggage to wherever was home (Mass.?, NH?, Maine?) when it arrived.

We'll have to wait and see how Hotels dot com handles reservations that don't work but there are enough horror stories about others that it is better to look on Travelocity or Orbitz or Expedia but book directly with the airline or rental car agency, etc.

dburg30
01-02-2009, 05:25 AM
Diane,

Sorry you had these issues, if the whole 'wanted the flight crew back in FtL is true, that is just plain horrible.'

But as others have said, bottom line, glad you are home safe and sound even though it was a little more of an adventure then you were planning on. Happy New Year!

goofy4tink
01-02-2009, 06:05 AM
Would getting home (as far as Providence) from Philly have been quicker than getting home from Ft. Lauderdale the second time?

Then for homebound passengers, it may not have been that big a deal to just let the airline deliver the baggage to wherever was home (Mass.?, NH?, Maine?) when it arrived.

We'll have to wait and see how Hotels dot com handles reservations that don't work but there are enough horror stories about others that it is better to look on Travelocity or Orbitz or Expedia but book directly with the airline or rental car agency, etc.
Because we had no bags, no toiletries, no clean clothes, nothing (headed home so wasn't all that worried about having stuff in my carryon...idiot), and we had to get a room anyway, we figured we may as well be with our checked luggage at Ft Lauderdale. We would have spent the time in a hotel room in Philly or on a plane back to Florida. And there was no way of knowing what time our luggage would have made it back to Green the next day...didn't want to get a flight out, and then have to go back to Green to get the luggage later in the day or the next day...it's an hour's drive.
SW wasn't offering to deliver the luggage to our homes...just to get it back to Green.

Because it was my dh making the hotel reservations, I had no control over how he booked it. I would have looked for a Holiday Inn Express to begin with. No way would I have used hotels.com or expedia or such...way too much room for error. The rep he talked to tried to book us for 12/29...go figure, that was two days prior!!! The rep just couldn't figure out that dh was on a plane, trying to book one room for that night. So, who knows where we were booked. But alls well that ends well.
My big issue is that SW's attitude was just not all that helpful. In fact, one of our FA's the next day just couldn't believe what had happened to us. He kept apologizing to my dh on behalf of SW...said that it wasn't handled the way it normally was.
And we knew that other flights were landing at Green because another passenger has his laptop up and running as we sat at the gate in Philly. It would have put SW about 2 hrs behind schedule to get us to Providence but they chose to go to Ft. Lauderdale again.
I'm home, somewhat well rested...so all's well that end's well. I have learned some valuable lessons here....have hotel phone numbers handy, for many various locations. Be sure to always have your carryon packed well, even if heading home!!!

seashoreCM
01-02-2009, 07:26 AM
(OT for those who frequent Flyertalk and who are eavesdropping)

I would not consider the failure to get your baggage to you at Philly weather related. They got the baggage there!

With that in mind, I do believe that they have the obligation to get your baggage to you or home for you. But we won't find out unless/until someone decides(decided) to turn push into shove.

By the way, Southwest may announce prior to boarding that a plane might be diverted and/or they might take you "only as far as they could go." (Maybe some other airlines do this too.)Thus giving you the chance to reschedule rather than risk being left somewhere.

Usually I will try to go as far as I can go provided it does not cost extra. Once I was standing by (from the west coast) to Hawaii and grabbed a seat to a different island when they included a shuttle flight to my actual destination airport.

UrsulasShadow
01-02-2009, 08:24 AM
And Diane's story is one of the reasons I try to go "carryon only".

goofy4tink
01-02-2009, 08:45 AM
(OT for those who frequent Flyertalk and who are eavesdropping)

I would not consider the failure to get your baggage to you at Philly weather related. They got the baggage there!

With that in mind, I do believe that they have the obligation to get your baggage to you or home for you. But we won't find out unless/until someone decides(decided) to turn push into shove.

By the way, Southwest may announce prior to boarding that a plane might be diverted and/or they might take you "only as far as they could go." (Maybe some other airlines do this too.)Thus giving you the chance to reschedule rather than risk being left somewhere.

Usually I will try to go as far as I can go provided it does not cost extra. Once I was standing by (from the west coast) to Hawaii and grabbed a seat to a different island when they included a shuttle flight to my actual destination airport.
I truly believe that they refused to unload our checked bags simply because they had no personel there to do it..it was NYE day...perhaps fewer baggage handlers on duty...don't know. Not my problem. Evidently, SW thought it would be fine flying into TF Green. Of course, dh kept saying, 'We're going to Philly' after 15 mins of circling the Providence area.

And Diane's story is one of the reasons I try to go "carryon only".
You got that right. There was a couple who were at the Holiday Inn Express with us...they routinely travel with just carryon. My dh was flabberghasted when they told him that. He just can't imagine being able to do that. Not me...I've done it several times. But, he seems to need three pair of shoes...loafers, Crocs, sneakers on his feet. Not to mention the khaki's that he 'might' need. Drives me crazy. When the other woman said she washes her undies in the sink at night if need be, he just rolled his eyes. Of course, that couple could have stayed the night in Philly, and been home much sooner than us!!! Lesson learned.

CarolA
01-02-2009, 09:12 AM
Diane, you are right. SW will do what they have to get that plane BACK on schedule if they get a weather delay. So they "pick up" where the plane is, they don't go back and do the stops they missed.

Their theory is that while it disrupts you, doing this actually has LESS of an impact on thier overall schedule and disrputs fewer people overall.

The fact that you circled for an hour pretty much proves it's "weather" even if it's not a full shut down. If they just started delaying due to visibilty, runway etc it counts!

Glad you made it home. And maybe you should get DH away from Hotels.com LOL!

seashoreCM
01-02-2009, 10:10 AM
My big issue is that SW's attitude was just not all that helpful. In fact, one of our FA's the next day just couldn't believe what had happened to us. He kept apologizing to my dh on behalf of SW...said that it wasn't handled the way it normally was.
On making it right...

I may be contradicting myself or stating inconsistencies but,
I do not say the passenger is entitled to a free hotel room but I do think the airline should reroute the passengers as best as possible and deliver their baggage.

Pray, what happens (should happen) when the plane full of other people's baggage loads up the next day with different passengers (in Ft Lauderdale)? (hypothetical question only.)

goofy4tink
01-02-2009, 10:42 AM
Strangely enough.....when our bags came out, at TF Green yesterday morning, all the bags from our first flight, came out as well. Our original flight number was 1373, our rebooked flight was 697. When the bags for flight 697 appeared, there were all the bags for 1373 as well. SW just stuck all those bags, from 1373, on the first flight out of Ft. Lauderdale, flight 697, our flight.
As long as they get the luggage to TF Green, I guess they figure they're good to go. The passengers can get the luggage there. It isn't as if the airline lost the luggage, just rerouted it, sort of.

crashbb
01-02-2009, 10:58 AM
Friends from Halifax were up here for Christmas. They were scheduled to fly home on a few days before Christmas on a flight that went Toronto-Halifax-St. Johns. Newfoundland and the Maritime (heck Toronto as well) had lots of nasty weather. They were unable to land at Halifax and continued on to St. Johns - wouldn't have been such a huge issue if the airline hadn't left all the Halifax luggage in Toronto! They knew that that there was a chance that they'd not be able to land in Halifax, so they kept all the Halifax luggage in Toronto, on the theory that it would be easier to get it from there to Halifax than from St. Johns to Halifax (many, many more flights). Good theory, but it meant that people were stuck in St. Johns (which wasn't their destination) with no luggage.

I haven't yet heard how long it took them to get to Halifax (as I said, the weather was nasty, so it may have been a while).

bavaria
01-02-2009, 11:01 AM
And YHZ isn't exactly in or even anywhere near the city, if they live actually IN Halifax. The drive to/from the airport can be almost as bad as the flight during bad weather, especially fog and snow. Hope that they get home okay!!

goofy4tink
01-02-2009, 11:31 AM
We had a woman on our flight, 1373, that was flying home. She was recently married (about 6 months). Because SW kept showing us as 'ontime', right up to our original arrival time of 11:45, her dh drove to TF Green to pick her up. Well, the poor guy got into a car accident on the way. He's fine but it was needless for him to be there. If SW had shown us as 'late' he may not have started out in order to be there for 11:45. At 11:45, we were headed to Philly!!! Even my dd, sitting at home, watching for our arrival online, said we were ontime, right up to the time she got the phone call from me in Philly...and that was about 20 mins after we should have landed in Providence!!

NancyIL
01-02-2009, 03:55 PM
Diane, I'm sorry you had such a nightmare getting home from Florida! But I have to ask - did you stay in FL after MouseFest, or did you go home between trips?

kaytieeldr
01-02-2009, 04:39 PM
No, she went home. I swear, she should just BUY her own Massachusetts-to-Florida airline. Do you know how many times she's been down there in the last few months? If only she'd use the same airline every time, she'd probably have a free trip by now - but noooooooooooooo.

bavaria
01-02-2009, 04:42 PM
If only she'd use the same airline every time, she'd probably have a free trip by now - but noooooooooooooo.

I have a very vivid memory of standing in the cold and snow with Mom after we left a certain very smart poster, talking about airline prices and loyalty and 'free' tickets'..... :rolleyes1

Do I have to come back and finish that conversation?! (oh, yeah, I am coming back, but this time I am waiting until it is warmer!)

debster812
01-02-2009, 06:31 PM
I have a very vivid memory of standing in the cold and snow with Mom after we left a certain very smart poster, talking about airline prices and loyalty and 'free' tickets'..... :rolleyes1

Do I have to come back and finish that conversation?! (oh, yeah, I am coming back, but this time I am waiting until it is warmer!)

Better make sure I'm not flying on that day, you know what happens.....:rotfl: