*** UPDATE POST #85 *** Disney if for families. WHAT A JOKE!!!!!!!!!

[marie carlisle]

I have added the update to the title so that this post being bumped does not bring on more debate. The OP has updated in this post.

http://www.disboards.com/showpost.php?p=31033387&postcount=85




My Family (all 15) Was Taking The 3 Day Cruise Leaving Port On Dec
18. This Cruise Was A Celebration For My 27 Year Old Daughter Who Has Been Fighting Lymphoma Since 2007. After Chemo Didn't Work She Was Forced To Have A Stem Cell Transplant In June Of This Year. On Dec. 11 She Was Hospitalized And On Dec 15 She Was Told Her Lymphoma Had Relapsed. I Had Called Expedia On Dec 12 Explaining What Had Happened And Was Told We Could Roll Our Trip Over Until Next Year. Two Days Later, I Was Told By Disney That We Could Not Roll Our Trip Over. Today Dec. 17 I Was Told Again By Producing Documentation From The Hospital That We Could Roll Our Trip Over. After Working All Day To Get This Documentation I Was Told At 7:30 Pm That Only My Daughter , Her Husband And Little Boy Could Roll Their Days Over And If The Other Members Of The Family Were Not At Port By Sailing Time We Would Loose 100% Of Our Money. How Can Disney Do This To A Family That Has Been Through So Much. This Trip Was Christmas Gifts For Our Family. I Wish Disney Cruise Line Had To Call And Tell My Grandchildren How They Choose To Steal Their Christmas Vacation. Thank You Disney For Showing The World Your True Colors. Your Only Color Is The Color Of Money.

[Mickeyhugger]

I am sorry about your situation. If you and your party did not buy trip insurance there is little that can be done for them.

Rob

[phred52]

I am sorry your daughter is so ill. Trip Insurance sure would have been a wise choice when booking your trip knowing she has health issues...........

[tink576]

This is the purpose of trip insurance. IF a situation like yours were to occur then you would be able to cancel all 15 members of your family without penalty. I'm sorry you didn't choose that option when you made your plans.

[lillygator]

I am sorry - you should have purchased trip insurance. Welcome, your first post.

[Tink rules]

Sorry for your experience... you should ALWAYS purchase trip insurance when you are doing a trip such as this one. That is what is for.

Also.. .You should also avoid Expedia and Orbitz... because if you have to make changes... it is THEM that has to be contacted, not Disney... they are wholesalers and if you buy something from them - they and not Disney are responsible for the reservation. That goes for airfares as well as other trips. Alot of people don't know that.

[lillygator]

also did you research on the DIS prior to your cruise?

[Otimon]

Sorry to hear what happened to you folks. The previous posters are all correct about purchasing trip insurance, especially when possible health issues are involved.

The important thing here is the health of your daughter - not the fact you couldn't take the cruise when you planned or even lost some money because of it. That can be replaced.

Plan another cruise when she is feeling better, make sure you all have trip insurance, and all of you have the most wonderful vacation ever!

Best wishes.

[orlandothebeagle]

from experiance I am thinking you could not get insurance, I am so sorry about your holiday, but I hope your daughter gets well and gets her disney cruise at some point, i am sure she will.

And can I just say that expedia are just hopeless, in fact worse than hopless, ok if everything going ok but otherwise:scared:

[kutchyone]

Yes, she could have gotten the insurance.

[ga9497]

from experiance I am thinking you could not get insurance, I am so sorry about your holiday, but I hope your daughter gets well and gets her disney cruise at some point, i am sure she will.

And can I just say that expedia are just hopeless, in fact worse than hopless, ok if everything going ok but otherwise:scared:

You can get insurance with pre-existing conditions it would have just had to be purchased within two weeks of the deposit being paid but not through DCL

[lbgraves]

Cancer is not covered by most companies as a pre-existing condition. I found this out when trying to get travel insurance for my MIL. Only Travelguard had a policy that would covere her if the doctor said that she was fit to travel on the day that we put the deposit on the cruise. This also includes family members who do not travel with you. IOW....if someone at home has cancer and has complications, you will not be covered by most travel insurance for this reason either. The PECs apply to family members who do not cruise with you as well.

[Tri-circle-D]

I find it odd that someone joined the Dis to make this her first post?

Last month, someone joined the Dis and her first post was a scathing complaint about a cruise she had just taken. I remember that I found it odd that all of the first letters of each word were capitalized. This was one of her posts:

Ok Let Me Clarify A Few Things Since I Am The Original Poster:
Ok First Off Dcl Is The Only Cruiseline I Have Ever Been On Because
I Trust That Disney Would Have Top Notch Security, Safety Procedures, And The Best Events Planned. We Have Been On 3 Cruises All Disney And With The First Two We Were Completely Satisfied.
On Our 2006 Cruise There Was A Party Every Time We Left A Port We Had 4 Stops Key West, Grand Cayman, Castaway Cay, & Cozumel.
And 2 Days At Sea. The Last Day At Sea The Walt Disney Theater Was Jammed Packed With Adoring Parents Waiting To See Their Cute Little Baby Graduate From "d Sea U" This Time If You Didnt Know That Friendship Rocks Was That Program Then You Just Missed It.
Disney Did Nothing To Announce It As Something Parents Needed To Attend And They Planned It At 5:00 The Same Time We Were Leaving Castaway And Right When We Were Getting Ready To Go To Dinner. So That Is Just One Example Of Poor Scheduling. The Day At Key West By The Time We Got Off The Ship Through Immigration It Was Almost Noon So We Had Enough Time To Grab Some Lunch And Then See A Couple Of Sites Then We Got A Page To Come Back For Trick And Treating So I Hauled Butt To Get Back Only Go To 9 Stations To Get A Small Bag Of Candy.
That May Be Fine For A 3 Year Old But For Kids 9 Thru 16 That Was A Big Fat Joke. It Was A Waste For Me To Go Crazy Trying To Get Back For That. They Had A Whole Day At Sea To Put Something Better Together. They Really Need Redo This Whole Pirate Thing It Has Been Done Exactly The Same For The Last 2 Years And It Is Getting Old Quick. Also They Could Have Used Te Pirate Decor To Help Decorate For A Halloween Party. As For The Room Attendant She Was Great We Loved Our Ms. Margaret! Our Waiters Were Great, Hugs To Michelle, Gary & Paula! As For The Costume Contest For Adults It May Have Started As A Contest But It Turned Into A Party Like Most Bar Tenders Will Tell You "we Stay Open While The Beer Is Flowing" And What Won The Contest Upset Some Parents It Was A Horses A** Now What Does That Say About Disney? We Were All Sent Packets Talking About What Was Appropriate And I Dont Think That Was. You All Can Think What You Want But Disney Is Known For Their Over The Top Celebrations Whether It Be A Wedding At Cinderellas Wedding Pavilion Or Their Cruise Line Or At The Parks. To Me Disney Means Quality, Service, And Fun And This Cruise Just Didnt Meet My Expectations....


The first post in this thread has the same weird pattern (first letter of each sentence capitalized). Why is that?

If the OP is not the same person as the one I quoted, then my most sincere apologies, but I find this whole thing strange. :confused3

TCD

[The LK 4]

If you use caps lock on all of your words, the DIS will automatically change it so that only the first letter in each word is upper case.

[orlandothebeagle]

You can get insurance with pre-existing conditions it would have just had to be purchased within two weeks of the deposit being paid but not through DCL

Oh, right because I know my dad had to travel without it for a pre existing condition.

[orlandothebeagle]

I find it odd that someone joined the Dis to make this her first post?

Last month, someone joined the Dis and her first post was a scathing complaint about a cruise she had just taken. I remember that I found it odd that all of the first letters of each word were capitalized. This was one of her posts:




The first post in this thread has the same weird pattern (first letter of each sentence capitalized). Why is that?

If the OP is not the same person as the one I quoted, then my most sincere apologies, but I find this whole thing strange. :confused3

TCD

Maybe just frustration:confused3

[KSDisneyDad]

I seem to recall from insuremytrip that there one provider who has a cancel for any reason clause if you purchase it when you make your deposit. Can someone confirm or deny?

[Mickeyhugger]

Maybe just frustration:confused3

Could be a Troll:rotfl2:

[orlandothebeagle]

Could be a Troll:rotfl2:

Sorry, I dont get it.:faint:

I can be a bit slow though.:confused3

[plutojudy]

I just want to say that I am sorry your daughter is ill and I hope she gets better soon. :flower3:

[Mickeyhugger]

Sorry, I dont get it.:faint:

I can be a bit slow though.:confused3

A troll is someone who lurks and post controversial topics or just likes to stir the pot

[orlandothebeagle]

A troll is someone who lurks and post controversial topics or just likes to stir the pot

Oh, I thought it was someone from those darn films my dh watches for hours on end, what are they called??


mmmmmmmmmmm

with orly bloom in them?
Now I know though, thanks for enlightning me!

[rwrocksme]

Oh, I thought it was someone from those darn films my dh watches for hours on end, what are they called??


mmmmmmmmmmm

with orly bloom in them?
Now I know though, thanks for enlightning me!

i think you're thinking of Hobbits (I feel the need to educate you, despite the fact that it's totally OT :rotfl: )

[Mickeyhugger]

I find it odd that someone joined the Dis to make this her first post?

Last month, someone joined the Dis and her first post was a scathing complaint about a cruise she had just taken. I remember that I found it odd that all of the first letters of each word were capitalized. This was one of her posts:




The first post in this thread has the same weird pattern (first letter of each sentence capitalized). Why is that?

If the OP is not the same person as the one I quoted, then my most sincere apologies, but I find this whole thing strange. :confused3

TCD

Hey there Andrew..I too find this very odd:lmao: I remember the above post.Are you going to join us for the Turkey cruise 09?

Rob

[Alice_on_WONDERland]

I agree about the trolls...if this post was legitimate, wouldn't the OP have responded by now?

Something just doesn't seem right... :confused:

[Mickeyhugger]

I agree about the trolls...if this post was legitimate, wouldn't the OP have responded by now?

Something just doesn't seem right... :confused:

Bingo:thumbsup2 ...She has not been back...and like TCD said her first post is all negative:rotfl2: ...TROLL:thumbsup2

Rob

[Tink rules]

Yeah...

Like Disney wouldn't have bent over backwards especially if it was a legit cancer case???

You don't think they're gonna kill their rep now do you??? :sad2:

[lovmy2girls]

:confused: I find it odd that someone joined the Dis to make this her first post?

Last month, someone joined the Dis and her first post was a scathing complaint about a cruise she had just taken. I remember that I found it odd that all of the first letters of each word were capitalized. This was one of her posts:




The first post in this thread has the same weird pattern (first letter of each sentence capitalized). Why is that?

If the OP is not the same person as the one I quoted, then my most sincere apologies, but I find this whole thing strange. :confused3

TCD


Wow you are good to catch something like that. ;) very attentive to see that..........:) very curious if that is the same person.

[orlandothebeagle]

Bingo:thumbsup2 ...She has not been back...and like TCD said her first post is all negative:rotfl2: ...TROLL:thumbsup2

Rob

you mean Hobbit, dont you??

[Mickeyhugger]

you mean Hobbit, dont you??

No... Troll

What the heck is a Hobbit? something out of a JRR Tolken book:confused3

[orlandothebeagle]

No... Troll

What the heck is a Hobbit? something out of a JRR Tolken book:confused3

I was joking:scared:

rocksome has been educating me!!

[Mickeyhugger]

I was joking:scared:

rocksome has been educating me!!

I still want to know about hobbits

[orlandothebeagle]

Oh, I thought it was someone from those darn films my dh watches for hours on end, what are they called??


mmmmmmmmmmm

with orly bloom in them?
Now I know though, thanks for enlightning me!

i think you're thinking of Hobbits (I feel the need to educate you, despite the fact that it's totally OT :rotfl: )

No... Troll

What the heck is a Hobbit? something out of a JRR Tolken book:confused3

I still want to know about hobbits

Hey mickey hugger it poss is, if jrr tolken wrote lord of the rings but I dont know!! What I do know is that hobbits eat a lot, because hubby wanted to call our beagle after one because he also eats a lot, and if that is not OT (which I had to google by the way to find out what you meant by that:cutie: ,told you I was slow!) I dont know what is!!:rotfl:

[DisBusDrvr]

My Family (all 15) Was Taking The 3 Day Cruise Leaving Port On Dec
18. This Cruise Was A Celebration For My 27 Year Old Daughter Who Has Been Fighting Lymphoma Since 2007. After Chemo Didn't Work She Was Forced To Have A Stem Cell Transplant In June Of This Year. On Dec. 11 She Was Hospitalized And On Dec 15 She Was Told Her Lymphoma Had Relapsed..........


Meanwhile, my 4 year-old daughter just shy of a year out of chemo for her neuroblastoma had a wonderful time. The Disney CM's could not have more accommodating. Then again we were prepared for Murphy's appearance. Learn your lessons take a little responsibility and keep moving forward in life.

[MommyTo5]

If this story is true...

To the OP ~
I'm truly sorry to hear about your daughter and I hope she's cancer-free and feeling better soon.

I honestly think it's very generous of DCL to allow your daughter, her husband, and little boy to roll their trip over to next year. Without trip insurance, Disney certainly isn't required to do this for the family. As you stated, the ARE a company with a goal of making money, and they're making an exception which will cost them a substantial amount since with such late notice, they will be sailing with an empty cabin.

For you to be angry that DCL won't allow the rest of the family to roll their cruise over as well... I just feel this is misplaced anger on your part. Even IF your daughter was ineligible for trip insurance as some here have speculated, the rest of your party was (most likely) eligible. I assume that your daughter's family was booked into their own stateroom on their own reservation, and the other 12 of you were booked into 3+ other staterooms on separate reservations. Why was insurance not purchased for the others? You can't expect us to believe that the thought never once crossed any of your minds that your daughter may be too sick to travel and would have to miss the cruise. With an illness so recent, I think you knew you were taking a gamble booking the cruise. The cancellation guidelines are very clear and were provided to you when you booked, so I think you should INSTEAD be angry with yourself for not purchasing the much-needed trip insurance.

IMO, DCL has done nothing wrong in their decision not to allow your large party of 15 to move their cruise to the following year with less than a week notice. I'm sorry you don't agree. :sad2:

[lbgraves]

Actually, with most trip insurance programs out there even if the rest of the family had purchased trip insurance, the policy would NOT have covered them cancelling the trip due to their DD's disease since it would have been a pre-existing condition. Unfortunantly most people do not realize this is how things work. Someone on our last cruise had to cancel less than a week before the EB Repo because of her DH's failing health due to cancer. He was never booked on the cruise but her claim was denied by the carrier because it was a preexisting condition that was the reason for her canceling the cruise. That clause is not limited to just the people who are booked to go on the cruise. If nothing else is accomplished by this thread, hopefully someone who needs to be careful about purchasing travel insurance due to a condition of someone in their family will know what they need to look for to be covered in this type of circumstance.

[TeamTinkerbell]

Meanwhile, my 4 year-old daughter just shy of a year out of chemo for her neuroblastoma had a wonderful time. The Disney CM's could not have more accommodating. Then again we were prepared for Murphy's appearance. Learn your lessons take a little responsibility and keep moving forward in life.

That is wonderful that your DD4 had such a great time. I hope she is feeling better.

[BaxFam]

Sorry to hear what happened to you folks. The previous posters are all correct about purchasing trip insurance, especially when possible health issues are involved.

The important thing here is the health of your daughter - not the fact you couldn't take the cruise when you planned or even lost some money because of it. That can be replaced.

Plan another cruise when she is feeling better, make sure you all have trip insurance, and all of you have the most wonderful vacation ever!

Best wishes.

Sorry for your situation, most importantly, I wanted to send prayers and positive thoughts to your daughter and family. :flower3:

[Laneychris]

Hope your ddaughter gets better!

[Myth-USA]

After all that and with all the responses, she has not acknowledged the feedback nor has she posted anywhere else......That was her only post! :confused3

[Tink rules]

troll....

[makewifehappy]

Does anyone else find it odd that the original posting person has not responded to any of the other posts?

[Tink rules]

It's a troll... someone who posts intentionally to cause a problem... usually just causes trouble baits those who post and then either get shut down or the thread gets closed...

[orlandothebeagle]

It's a troll... someone who posts intentionally to cause a problem... usually just causes trouble baits those who post and then either get shut down or the thread gets closed...

That is so pathetic, using a story like that if thats the case!!!!
And I was feeling so bad for her and justifing her story.
:confused3 horrible

[tlynk]

I will keep your family in prayer. :grouphug:

[2disneycruzrs]

Troll or not, it's a good reminder to all of us about travel insurance. I haven't purchased mine yet but I did make sure to get my MIL's coverage within the 15 days of deposit to cover her since she has pre-ex issues.

[marie carlisle]

I am the lady who wrote about my daughter having a cancer relaspe. I had never written on this forum. I was reading the forum today and someone thought by my style of writing that I had written before. I can assure you that I have never posted anything on any forum and I only did so to encourage other people who are planning a cruise to take insurance. I did read Expedia's insurance information and I understood it as meaning if you have a pre-existing condition, the insurance will not cover you. I could be wrong though. My main concern is my daughter, not money. I hope I did not give anyone the impression that money was more important than my daughters health. There is nothing more important than that. Thank you for your well wishes. Please pray for my daughters health.

[fishermouse]

I seem to recall from insuremytrip that there one provider who has a cancel for any reason clause if you purchase it when you make your deposit. Can someone confirm or deny?

I can confirm there is one one but like you I'll have to dig up the provider. We have used it several times and can cancel without a reason. I have an elderly FIL and we always purchase insurance for big trips just in case. Sorry OP lost out but if they made exceptions and refunded all parties in her group there would be no reason to buy trip insurance and it is a huge and very profitable industry.

[tlynk]

Please pray for my daughters health.

Your daughter is in my prayers.:grouphug:

[lbgraves]

I can confirm there is one one but like you I'll have to dig up the provider. We have used it several times and can cancel without a reason. I have an elderly FIL and we always purchase insurance for big trips just in case. Sorry OP lost out but if they made exceptions and refunded all parties in her group there would be no reason to buy trip insurance and it is a huge and very profitable industry.

I believe it is Travelguard.

[marie carlisle]

Several days ago made a post about my daughter who is fighting cancer. I was amazed that some of you readers thought I was making up a story to stir up touble for the DCL. I didn't know what a troll was until I read several posts. As I have stated earlier, I should have taken insurance and I have learned a lesson. For you people who doubted my story, we did provide DCL with documentation from the hospital here in Tennessee where we live and my daughter was a patient. Some of you people have children, would you make up such a horrible story about your child? All of the money in the world would not make me tell such a vicious lie. I feel sorry for anyone who would do that.

[mickeypoohmel]

You know, I am amazed at all of your various responses. To those of you who actually believed this, thank you so much for your warm responses and well wishes. For all of you who were unbelievers, let me just tell you who I am and why I even joined this forum. My name is Melanie Carlisle Rainey and that was MY MOTHER whom you attacked viciously and MY SISTER whom you disregarded so blatantly. My mother is a kind, gentle person who, I admit, is not computer/forum-savvy but she would NEVER tell such a vicious lie about my sister or my family. She would never wish ill will on anyone and was simply trying to warn future cruisers about our bad fortune. My sister is a kind, wonderful person who has had the misfortune to end up with non-Hodgkins lymphoma. She is fighting for her life at this time because of various problems associated with her cancer and the treatment required.

I am absolutely appalled by the fact that some of you called my mother a troll. She had and still has no idea what that is and why you would call her that. She is very hurt by the fact that some of you would call her that. I personally think you should apologize to her. And, if you would like to be ugly to someone, go ahead and be ugly to me.

But, I can assure you that our story is true. If you have any questions, I urge you to email me personally. I do not have a problem with answering your questions, at all. Until then, I demand that you post an apology to my mother and next time, don't be so doubtful that something is true.

[mickeypoohmel]

We did learn our lessons - we were not trying to place responsibility elsewhere- we were simply trying to help someone else not make the same mistake.

[mickeypoohmel]

The reason that she didn't respond when you all thought that she should have responded was because she isn't on the computer all day long, every day. She has a life. My two youngest sisters still live at home- they are 15 and 10. She works a full-time job and takes care of my sisters as well as helping me take care of her grandson/my nephew. Give her a break, will ya?!


I agree about the trolls...if this post was legitimate, wouldn't the OP have responded by now?

Something just doesn't seem right... :confused:

[mickeypoohmel]

Not a troll........... apology forthcoming?

Bingo:thumbsup2 ...She has not been back...and like TCD said her first post is all negative:rotfl2: ...TROLL:thumbsup2

Rob

[mickeypoohmel]

Well, TCD, if you had a question, why didn't you try to email her and find out who she is and why she posted like she did? Instead, you slandered her by calling her a troll. Now, was that called for? No, it wasn't. She is not as savvy with these forums and such as I am. She isn't on her computer all day like I am. She works a full-time job and takes care of my younger sisters in between helping my sister who has cancer and helping me take care of her little 2-year old son. If you want to call her a liar, before you do so, why don't you check things out?

I have posted our story at several places on the internet. Why don't you check them out and if you have questions, email me directly. My email address is mickeypoohmel at yahoo.com or melaniecarlislerainey at gmail.com. I would welcome comments/feedback/questions from you or anyone else who would like to verify that our story is real.

melanierainey.blogspot.com
consumeraffairs.com - find Disney Cruise Line complaints
facebook.com - find Melanie Carlisle Rainey
myspace.com - find Melanie Carlisle Rainey


I find it odd that someone joined the Dis to make this her first post?

Last month, someone joined the Dis and her first post was a scathing complaint about a cruise she had just taken. I remember that I found it odd that all of the first letters of each word were capitalized. This was one of her posts:




The first post in this thread has the same weird pattern (first letter of each sentence capitalized). Why is that?

If the OP is not the same person as the one I quoted, then my most sincere apologies, but I find this whole thing strange. :confused3

TCD

[MollyMcDaniel]

First let me say that this is my first post on this thread. This type of situation is on every message board that I have ever been a member of. The cruisecritic website is probably the worst. I think it is so easy to say what you want when you are in your computer room, work, living room, what have you. When you don't have to look at someone and have personal interaction it makes it a whole lot easier to say whatever the heck you want.:rolleyes:

My own personal rule is if you wouldn't say it to someones face, then don't say it on here, or any other message board for that matter. Just my $.02...and now I'm going to hug myself and sing kumbaya.:rolleyes: :rolleyes:

[mickeypoohmel]

You are absolutely right. But, my mother was not trying to be ugly in posting her post. She was frustrated, yes, but she was trying to tell other people what had happened to us so that maybe someone else wouldn't make the same mistake. I, on the other hand, am very upset with all of the people who said ugly things about her. And, let me reassure you, I would be happy to say what I've posted on this website to any of their faces.

I do not feel that it was necessary for them to be so rude about it. I invite anyone who cares to, to email me personally for more information but I also think that those who were so rude should apologize.

First let me say that this is my first post on this thread. This type of situation is on every message board that I have ever been a member of. The cruisecritic website is probably the worst. I think it is so easy to say what you want when you are in your computer room, work, living room, what have you. When you don't have to look at someone and have personal interaction it makes it a whole lot easier to say whatever the heck you want.:rolleyes:

My own personal rule is if you wouldn't say it to someones face, then don't say it on here, or any other message board for that matter. Just my $.02...and now I'm going to hug myself and sing kumbaya.:rolleyes: :rolleyes:

[lillygator]

you have to remember you are posting on a PUBLIC message forum.

Prayers for your sister.

[mickeypoohmel]

You are so wrong there, dear. They did not bend over backwards. Not that I have to prove it to anyone but we do have her medical records and we did submit them to Disney. No, we aren't going to kill our rep. We may be from Tennessee but we have standards. The rep was a heartless person and all I can say is that what goes around, comes around. One day, it may be their daughter, sister, mother, etc.

Disney isn't as great as you all think. I used to be a Disney fanatic, too, but after dealing with them over this, I wouldn't go back to Disney if you paid my way, gave me spending money, and paid me a daily rate on top of it all.


Yeah...

Like Disney wouldn't have bent over backwards especially if it was a legit cancer case???

You don't think they're gonna kill their rep now do you??? :sad2:

[mickeypoohmel]

Ok - I know that it's public so what's the problem? I didn't use profanity and if everyone else can say what they did, then what is wrong with what I said?

Thank you for your prayers- we need them and appreciate them all.

you have to remember you are posting on a PUBLIC message forum.

Prayers for your sister.

[lillygator]

meaning, all opinions may be posted, not just ones to your liking. While it isn't everyday there are many people who come and post as "trolls" (not just on the cruise section, but all over the boards)...so many times, long time posters may be on the defensive. While I can see that both you and your family are angry, what did you expect DCL to do, or what would have been your ideal outcome - did you write to them later at all? I believe your mom said you didn't purchase trip insurance (and I am not sure myself what that covers/entails) What was the outcome? Did your mom lose the trip? I am very sorry, there have been other families that have not purchased trip insurance that have had similar things happen to, it is unfortunate.

whether or not it is Disney - I hope your family is able to cruise again and your sister is in remission.

[mickeypoohmel]

Ok - I gotcha - I thought you meant that I had posted something that was against the rules. We did write to Disney - to each of the Board members and the President of the Cruise Line. We have not received any response from them. As of right now, we have her credit card company working on it. The outcome was that Disney Cruise Line took the position of refusing to re-schedule, which was all that we asked. We didn't want a refund- we just wanted to reschedule for a time when we all could go together. That's the really sad part. Yeah, for now, we count it as a loss.


meaning, all opinions may be posted, not just ones to your liking. While it isn't everyday there are many people who come and post as "trolls" (not just on the cruise section, but all over the boards)...so many times, long time posters may be on the defensive. While I can see that both you and your family are angry, what did you expect DCL to do, or what would have been your ideal outcome - did you write to them later at all? I believe your mom said you didn't purchase trip insurance (and I am not sure myself what that covers/entails) What was the outcome? Did your mom lose the trip? I am very sorry, there have been other families that have not purchased trip insurance that have had similar things happen to, it is unfortunate.

whether or not it is Disney - I hope your family is able to cruise again and your sister is in remission.

[chepic]

Several days ago made a post about my daughter who is fighting cancer. I was amazed that some of you readers thought I was making up a story to stir up touble for the DCL. I didn't know what a troll was until I read several posts. As I have stated earlier, I should have taken insurance and I have learned a lesson. For you people who doubted my story, we did provide DCL with documentation from the hospital here in Tennessee where we live and my daughter was a patient. Some of you people have children, would you make up such a horrible story about your child? All of the money in the world would not make me tell such a vicious lie. I feel sorry for anyone who would do that.

Take care Marie and mickeypoohmel...I am a 17 year survivor of Non-Hodgkins Lymphoma, stage 4, transplant, back when transplants were still experiemental....I am a miracle, and it can happen. Your daughter/sister is in mine and my family's prayers!!!

cheryl

[marie carlisle]

Thank you Cheryl for your note. Did you go into remission after stem cell transplant? My daughter was cancer free for 5 months then they found another tumor in her abdomen which was lymphoma and she has had another round of chemo. They may give her some of her sisters white cells to boost her immune system. I am happy that you are doing well and hope you continue to do so.

[FIREFIGHTERMICKEY]

I wish you all the best! I have an opinion,But Ill just keep it to myself. Youll be in our Thoughts! Best wishes!

[chepic]

Thank you Cheryl for your note. Did you go into remission after stem cell transplant? My daughter was cancer free for 5 months then they found another tumor in her abdomen which was lymphoma and she has had another round of chemo. They may give her some of her sisters white cells to boost her immune system. I am happy that you are doing well and hope you continue to do so.

I had my own bone marrow, after they "washed" it so we could use it; they weren't using stem cell yet, which to my knowledge is a better thing!!

I had a year worth of chemo/radiation until the main tumor was shrunk from the size of a grapefruit to a sliver of a tumor. I was never considered cancer free going into the transplant. I was at Dana Faber in Boston MA, and if I didn't have the transplant, there was no hope for me.

I was considered "cured" after my 5th year of remission, by my oncologist. I still see him every year for a check up, and he is extremely happy with all my counts.

God Bless

cheryl

[Lil' Grumpy]

from the start, i had no intentions of responding.....because i
felt...the orginal poster..was fill with anger & disappointments,
& @ a time of great stressors....

if i missed the mark,would only increase the pain & add to
the confusion. and iam no dcl offical or even an expert. all
i could add...is what i think dcl is , by my family defintions.

dcl isn't prefect...since it is a place of buisness, run by people.
however, i do not expect prefections, nor am i. in facts, the
closest...i ever come, is connected to my wife.

what changed my mind? you asked for prayers. :flower3:
i believe in the power of prayers, & one's faith.


so i hope by praying, your daughter 's health is restore or she
finds her comfort levels...& the strength...to actually do a
dcl cruise. yes, i adding a lil'prayer that you don't give up
your disney dreams. pixiedust:


iam sorry you did not find the support you was first looking for.
this isn't disneyworld....but i read & re-read..many of the repsonses.
i don't think anyone was deliberatly trying to make things worst.
if you go back...even the negative posters were saying exaclty
why they were fearful.

then i think, what you are going thru. :faint: having death threatens
all your hopes & dreams, & then your disney investments....i don't think
anyone here disagree, you are deserving of a better fate. [ & from
reading in-betweens the responses...everyone here was rallying
for a recovery.]

first things first, i hope she find renew strength..that we are praying
for her. then...once again, i hope you & the whole family....celebrate
her well being @ the best place in the world. the future is not written,
& there's something..to be gain...by believing & allowing others to
support all your needs. enpowerment..is uisng all your energies for
positive outcomes. :grouphug:

as for giving disney another try? you need to decide for yourself.
but i think..it should be a family 's decsion. sure it's a company, and
they have policies. [ i do think going with the travel group was
the biggest road block]. but they are also in the people business,

( funny, so iam..but we're on opposites ends- :rolleyes1 )...& their
objectives....are to seek approval ratings. thru my experiences, i find
disney employees...are just like eveyone else. however, their
system was designed...to encourage & motivate toward giving
customer service. they really accessorized the positive , maybe
to a fault...when it comes to corrective measures. * so if i am
making any comment ....near a negative preception, i leave the
person "out."

back in 2002...we came really close to where your @ now.
take..this fairy...&,. what it was about....something i saw on the
ship..and a disney offical saying it never happened. though ,i was
right...i feel~ashame,..making as much noises i did..compare to
what you & your family just went thru. later, i read posts here,
~~that were very insightful...toward the person i dealin with...
[ he follows co. "outlines"..to the point, of lacking feelings], but
..*we waited , and...instead of one person making the choice,
we did it as a family....& as it turned out..the very best decsion
...for all whole family...,

the way i see "it" today...the disney world...as we kno it, is a "stage"
waiting for the magic to happen. sometimes, the differnce is in
those participating..and those waiting for "it" to discover them.

me?..iam no big disney fan...rather...a secret admirer. that's
because..my world....has alot depression, desparation and agonies.
it's not a popularity contest....but it does have a lot french~talkin.

we take our family to disney....for the good things. even when
we come across those with "troubles", we try to move on unless
they persist...but we don't let others...determined...what disney
menas to our family, that we do for ourselves, ..* no matter the
source..of inconvience.

so iam stil praying..you don't give up, and you don't let no one
decide "what" your future disney dreams..will be, except those
coming form your daughter + family,God bless. :mickeyjum

ps, not required, but i 'll sure..be a happy "grumpy"..if someday
soon...i come across a trip report...from....you, covered from
head to toe..with star dust, pixiedust:

[mickeypoohmel]

Thank you so much- she/we can certainly use the prayers! She is fighting this and I hope and believe that she will win. But, hearing about experiences like yours certainly make me feel that much stronger in my belief!

Take care Marie and mickeypoohmel...I am a 17 year survivor of Non-Hodgkins Lymphoma, stage 4, transplant, back when transplants were still experiemental....I am a miracle, and it can happen. Your daughter/sister is in mine and my family's prayers!!!

cheryl

[mickeypoohmel]

Thank you for your thoughts and well wishes. Just so you know, I have no problem with people having differing opinions. My issue was with those people that were rude and obnoxious to my mother when she made her first post. She doesn't usually post on forums and couldn't even remember how to get back to this one. I had to help her. I have always been taught by my parents that everyone is entitled to their own opinion and if it's different from yours, that doesn't mean that it's wrong. My responses were posted in defense of my mother and I responded to each one that I felt attacked her. I would like to know what your opinion is, personally. So, please feel free to share it. :)


I wish you all the best! I have an opinion,But Ill just keep it to myself. Youll be in our Thoughts! Best wishes!

[mickeypoohmel]

I checked with the Protection Plan people on the exact coverage that would have been given if my mother had purchased the insurance plan. The representative that I spoke with told me that there would have been no coverage. You see, we would have wasted the money to take the insurance because they have certain rules in fine print. We, not being doctors, did not know that my sister was not cancer free. The rules (in fine print) state that the only way that coverage applies is if the person covered has been cancer-free for 60 days prior to the trip. My sister will not be considered cancer-free until she has been clear for 3-5 years. So, we would not have benefited from having the insurance. It was a no-win situation in any direction that we turned.

[eva]

I checked with the Protection Plan people on the exact coverage that would have been given if my mother had purchased the insurance plan. The representative that I spoke with told me that there would have been no coverage. You see, we would have wasted the money to take the insurance because they have certain rules in fine print. We, not being doctors, did not know that my sister was not cancer free. The rules (in fine print) state that the only way that coverage applies is if the person covered has been cancer-free for 60 days prior to the trip. My sister will not be considered cancer-free until she has been clear for 3-5 years. So, we would not have benefited from having the insurance. It was a no-win situation in any direction that we turned.

There are a number of private companies out there that will insure against existing conditions. I just purchased a policy for my daughter that covers her during her pregnancy while traveling. It's not cheap. But better than having a medical problem or cancellation that isn't covered. It really does pay to investigate these types of things when planning such an important trip. And as stated before, be sure to book with a DCL travel expert or directly with DCL next time. Expedia and other such sites have some of the worse cancellation policies and rarely give an inch when enforcing them. Who you purchase from when booking a cruise makes a world of difference. Hopefully your credit card company will be of some help.

You and you entire family are in my prayers.

PS - My DM has quite a time with the internet too! :)

PPS - If someone responds to this, please forgive me for not responding for some time. I am having surgery tomorrow and may be away from my computer for a week or so. Not trying to be funny, just don't want people to think I am being rude.

[orlandothebeagle]

You are absolutely right. But, my mother was not trying to be ugly in posting her post. She was frustrated, yes, but she was trying to tell other people what had happened to us so that maybe someone else wouldn't make the same mistake. I, on the other hand, am very upset with all of the people who said ugly things about her. And, let me reassure you, I would be happy to say what I've posted on this website to any of their faces.

I do not feel that it was necessary for them to be so rude about it. I invite anyone who cares to, to email me personally for more information but I also think that those who were so rude should apologize.
Unfortunatly the internet is full of liars, I am truly sorry.
You are so wrong there, dear. They did not bend over backwards. Not that I have to prove it to anyone but we do have her medical records and we did submit them to Disney. No, we aren't going to kill our rep. We may be from Tennessee but we have standards. The rep was a heartless person and all I can say is that what goes around, comes around. One day, it may be their daughter, sister, mother, etc.

Disney isn't as great as you all think. I used to be a Disney fanatic, too, but after dealing with them over this, I wouldn't go back to Disney if you paid my way, gave me spending money, and paid me a daily rate on top of it all. No you dont have to prove anything to anybody.
Who says we all think Disney is great*(It has shareholders):rolleyes: I bet all travel comp would be like this, they are there to make money.
meaning, all opinions may be posted, not just ones to your liking. While it isn't everyday there are many people who come and post as "trolls" (not just on the cruise section, but all over the boards)...so many times, long time posters may be on the defensive. While I can see that both you and your family are angry, what did you expect DCL to do, or what would have been your ideal outcome - did you write to them later at all? I believe your mom said you didn't purchase trip insurance (and I am not sure myself what that covers/entails) What was the outcome? Did your mom lose the trip? I am very sorry, there have been other families that have not purchased trip insurance that have had similar things happen to, it is unfortunate.

whether or not it is Disney - I hope your family is able to cruise again and your sister is in remission.


I hope all the family can find good health and happy times,this will not happen by slagging of Disney over forums.If I was going through what you guys are going through I wouldnt even care what a bunch of strangers think on a forum!

[Disneynut25]

I think that it is truly asinine and absurd for anyone on this board to tell you how you should feel or what they would have done if they were in your shoes. That's the whole point! They have no idea how they would react in that type of situation!!!! I heart goes out to you and your family! :grouphug:

[huntbrown]

I had my own bone marrow, after they "washed" it so we could use it; they weren't using stem cell yet, which to my knowledge is a better thing!!

I had a year worth of chemo/radiation until the main tumor was shrunk from the size of a grapefruit to a sliver of a tumor. I was never considered cancer free going into the transplant. I was at Dana Faber in Boston MA, and if I didn't have the transplant, there was no hope for me.

I was considered "cured" after my 5th year of remission, by my oncologist. I still see him every year for a check up, and he is extremely happy with all my counts.

God Bless

cheryl

Sincere congratulations to you and my heart goes to you and your family. I lost my father last April to 14 1/2 years fighting Non Hodgkins Lymphnoma. He was so proud of that number. He would have loved to known you. He had more complications from Chemo than the cancer itself.

Take care.........

[chepic]

Sincere congratulations to you and my heart goes to you and your family. I lost my father last April to 14 1/2 years fighting Non Hodgkins Lymphnoma. He was so proud of that number. He would have loved to known you. He had more complications from Chemo than the cancer itself.

Take care.........

Thank you. I feel truely blessed each and every day that I walk this earth!!!

cheryl

[lbgraves]

I checked with the Protection Plan people on the exact coverage that would have been given if my mother had purchased the insurance plan. The representative that I spoke with told me that there would have been no coverage. You see, we would have wasted the money to take the insurance because they have certain rules in fine print. We, not being doctors, did not know that my sister was not cancer free. The rules (in fine print) state that the only way that coverage applies is if the person covered has been cancer-free for 60 days prior to the trip. My sister will not be considered cancer-free until she has been clear for 3-5 years. So, we would not have benefited from having the insurance. It was a no-win situation in any direction that we turned.

When you and your family is ready to start planning your next cruise call Travelguard about getting insurance. That was the only company who would cover cancer as a PEC when I was shopping for my MIL who has had stage 4 colon cancer since 2001 and probably before. She has been on chemo and/or radiation since her first surgery that year. The only thing that TG required is her doctor's statement that she was physically capable of traveling at the time the cruise was booked and the insurance was purchased. I called and spoke with his nurse and she had him post a letter saying just that in her file in case we needed it for proof, which we did end up using since she had to cancel due to her chemo scheduling being revamped due to complications.

[mickeypoohmel]

To all of you who have prayed for my sister and my family, thank you. Things are not looking so great right now. Please keep us in your prayers.

[lillygator]

oh I am so sorry. Many prayers and thoughts for your sister and all the rest of the family too.

[BluegrassBelles]

Always believe in the power of prayer. We will say a prayer for your family. Know that there are people out there who care.:)

[codina818]

After looking at this thread, I am surprised at a number of things.. first, Disney usually tries to accomodate people who have difficulties... so their behaviour here is very Un-Disney like..

I also feel for the family this has happened to... having bad news heaped on other bad news is really a terrible thing....

I am also surprised at all the skeptics on this thread.. have you no shame?... After what this family has gone through... to then accuse them of some nefarious plot is simply not fair...

I for one feel that Disney seems to be changing for the worse..

David

[makewifehappy]

After reading these posts, I'm starting to believe the problem had to do with the way the cruise was booked. Maybe you should purchase trip insurance next time. Or, maybe you should purchase your cruise directly from Disney, and not from Expedia.

Or maybe you should ask more questions up front. I feel bad that someone in your family has non-Hodgkins lymphoma, and I hope that they get better, or are better. But if you and your family knew about this before the cruise, trip insurance would have been the smart thing to do.

I've been on two cruises in the past, and my wife and I are planning a cruise in November of 2010. We are looking forward to the fantastic service, food, entertainment, and escape from reality that Disney cruises provide.

[marie carlisle]

I would like to thank each of you for your prayers and well wishes for my daughter who is fighting non-hodgkins lymphoma. She is in the hospital now but we hope she will be released next week. She had another round of Chemo and had a donor lympocyte infusion. Please continue to pray for her and our family. For anyone planning a Disney Cruise, I only wish you the best and hope you have a wonderful time.

[mmackeymouse]

After looking at this thread, I am surprised at a number of things.. first, Disney usually tries to accomodate people who have difficulties... so their behaviour here is very Un-Disney like..


How do you figure? I think they went above and beyond what was required of them.

Listen, we all feel VERY badly about the whole situation.

DCL has company policy, period. And for anyone who works in the financial or logistic aspect of a business, like myself, they would know how important it is to enforce company policy fairly and equally. We get told to our face, and probably even more behind our backs, how we are just in it for the money, when all we are doing is our job by enforcing policy.

DCL's policy is that you must cancel or reschedule 90 days out. Now, I understand this family could not help the situation. But, they even broke their own policy by allowing the daughter to reschedule her portion of the cruise, which is something they definitely did not HAVE to do, but did out of good will.

Thus why travel insurance is SO important. They say that they could not afford the additional travel insurance on top of an already pricy vacation. And, I feel really sorry for them, I really do. BUT, that is the choice that they made. Ever hear the saying "The cheap comes out expensive."? Yes, $1000 for travel insurance is a LOT of money, BUT in the end, it may have saved them 10 grand.

One cannot choose to forego travel insurance, and then expect a company to bend their policy and honor their vacation as if they were covered by insurance. Which comes back to enforcing fairly and equally. What about Joe over here whose BIL had a heart attack two days before the cruise, but forgot to get insurance? What about Susie who could not afford the extra insurance, but whose boss dies a week before sailing, so she does not have the option of taking off on a vacation, because she has to stay and tie up all loose ends? It is not fair, nor equal to refuse to change Joe and Susie's cruise plans due to policy, but then turn around and help out another family who is in crisis.

[marie carlisle]

I would like to thank each of you for your well wishes and prayers for my daughter who was fighting Non-Hodgkin's Lymphoma. Mandi passed away on March 18. She was 28 years old. Please continue to pray for her husband and little boy. Please keep our family in your prayers. Thank you again for your prayers.

[lbgraves]

Prayers for your entire family, especially that little boy. :grouphug:

[wilma-bride]

So sorry to hear your sad news. My thoughts are with you and your family :grouphug:

[podsnel]

I'm so sorry for your loss- my thoughts and prayers are with all of you in this very difficult time-:grouphug:

Ellen

[frdeb1999]

Very sorry on your loss.

[tampabrat22]

So sorry...:sad1:

[cakesnjammom]

praying for you and your family...so sorry for your loss!