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OceanAnnie
12-15-2008, 09:15 AM
First of all, I have loved Amazon. I've gotten some great deals and have been very happy with them. Now for the vent. I got a Mega Rig Space Ship from Amazon. It came fast enough. I checked the contents and there is no box for the Space Ship. There is just pieces and parts thrown willy-nilly in the shipping box! There are instructions, but still. How would that look under the tree? I suspect it was a return because a number of the parts are not bagged and few parts look kind of used, with scratches on the plastic. So I'm not too happy about it. :headache:

I haven't called them yet. I'm just disappointed about it. It isn't what I expected. My DS hasn't seen this toy before and I wanted it to look nice under the tree. I don't like that is a jumble of pieces and looks used. Ugh. :headache: I will probably get something else and return it. Very disappointed.

Oh well, one bad experience out of many. I hope this never happens again!

Jsme
12-15-2008, 09:22 AM
Oh that is disappointing.

I Believe n Fairies
12-15-2008, 09:33 AM
My most recent order to them was not shipped to my home. I received a phone call from someone saying that they received a package with my name and their address. It was my order that was send two streets behind me. I am just thankful that the person that received it thought enough to look in the phone book to try to see who it belonged to. Amazon suggested that she ship the stuff back to them. It could have been a nightmare getting my things, but the kindness of a stranger helped out. This was my first Amazon snafu, though. Sorry you had problems, I would contact them if you feel the item is used.

Good luck!

aidensmom73
12-15-2008, 09:33 AM
First of all, I have loved Amazon. I've gotten some great deals and have been very happy with them. Now for the vent. I got a Mega Rig Space Ship from Amazon. It came fast enough. I checked the contents and there is no box for the Space Ship. There is just pieces and parts thrown willy-nilly in the shipping box! There are instructions, but still. How would that look under the tree? I suspect it was a return because a number of the parts are not bagged and few parts look kind of used, with scratches on the plastic. So I'm not too happy about it. :headache:

I haven't called them yet. I'm just disappointed about it. It isn't what I expected. My DS hasn't seen this toy before and I wanted it to look nice under the tree. I don't like that is a jumble of pieces and looks used. Ugh. :headache: I will probably get something else and return it. Very disappointed.

Oh well, one bad experience out of many. I hope this never happens again!


I looked at the same item to order for my son and I remember that they know have a special type of shipping for toys so the parts aren't all attached with those annoying twist ties.

richs52
12-15-2008, 09:35 AM
Did you order from the Traditional Packaging or the Frustration Free packaging page?

There are two ways that this item can be ordered. If you ordered the "Frustration Free", that is the way that it is supposed to come. They even show the original box that they call "Traditional Packaging Debris" and next to it, the box and packaging that it will be shipped in called "Frustration Free Packaging". In the picture they also show some of the items in the plain brown box not wrapped in plastic, so I think that is how it is supposed to be.

Amazon it going to start shipping many of their items this way to eliminate waste and the frustration with opening plastic packaging.

OceanAnnie
12-15-2008, 09:45 AM
Did you order from the Traditional Packaging or the Frustration Free packaging page?

There are two ways that this item can be ordered. If you ordered the "Frustration Free", that is the way that it is supposed to come. They even show the original box that they call "Traditional Packaging Debris" and next to it, the box and packaging that it will be shipped in called "Frustration Free Packaging". In the picture they also show some of the items in the plain brown box not wrapped in plastic, so I think that is how it is supposed to be.

Amazon it going to start shipping many of their items this way to eliminate waste and the frustration with opening plastic packaging.

I did not order "Frustration Free". It was anything but, "Frustration Free". There was no choice. I actually like getting the box the items come in especially for this type of toy. It shows the kids what the item can look like assembled. And it looks better for presentation. Additionally the scratches on the plastic definitely makes the item appear used. I'm packing it up now and sending it back.

luvmy3
12-15-2008, 09:52 AM
If this is what you ordered, it is frustration frre packaging

http://www.amazon.com/Matchbox-Shuttle-Amazon-Frustration-Free-Packaging/dp/B001B2KNAI/ref=pd_bbs_sr_1?ie=UTF8&s=toys-and-games&qid=1229358201&sr=8-1

OceanAnnie
12-15-2008, 09:56 AM
Yep, that's it. Still, it doesn't look new. And that's a problem.

Princess_Michelle
12-15-2008, 10:08 AM
I ordered the same thing from Amazon, but in came in the box....

OceanAnnie
12-15-2008, 10:10 AM
I ordered the same thing from Amazon, but in came in the box....

I don't remember seeing "Frustration Free" on the page back in Nov., but it is there now. :confused3

luvmy3
12-15-2008, 10:12 AM
Yep, that's it. Still, it doesn't look new. And that's a problem.

That really does stink I would send it back too. My ds has that toy and loves it. I would have ordered the frustration free because it was a pain to get out but I definitely would have expected it to be contained in something and then put in the shipping box.

emh1129
12-15-2008, 10:26 AM
They recently sent me the rose petal cottage & the box was just.. all ripped & torn apart. The inside pieces are still sealed (I think) but I don't know what the heck happened to it before they sent it to me.

horseshowmom
12-15-2008, 10:42 AM
I guess you learn something new everyday. I've never even heard of frustration free packaging. Of course, the pictures were very plain, but that's certainly not how I would want to present a gift to someone. I'll make sure I watch Amazon carefully when I order from now on.

MomToARedhead
12-15-2008, 11:33 AM
I also have never heard of the frustration free packaging. I had the same thing happen to me with an item I received last week. I went back to the page I ordered it from and did a "ctrl f" and searched for the term "frustration" and there was nothing on the page about it....

Anyway, I ordered a Fisher Price toy for my 7 month old. I then went to a mommy message board that I'm part of and let my mommy friends know that the toy was 60% off and provided a link for them to order if they wanted to. The same page I ordered from. I was the first to receive mine and it was just thrown in the box. I inspected it thoroughly and everything looked brand new and never used. We were missing 1 screw, but it was easier for me to go to Lowe's and pick up a screw for it than to deal with the hassle of returning it.

I asked ladies on the message board that also ordered the item how theirs came packaged and mine was the only one that came this way. I e-mailed Amazon and told them I was frustrated with it because when we opened it, the contents spilled all over the whole living room and the screws went flying, also (could be how we ended up with 1 missing, but I searched thoroughly for it). Amazon offered a 20% refund. If you don't want to return it this close to Christmas, I would at least ask for a partial refund for your trouble. It's bothersome to receive a package like that.

ntink
12-15-2008, 11:34 AM
If you contact Amazon, they should send you a prepaid shipping label to return the item since it was damamged/used and in the meantime send you a replacement. I recently received 2 damaged items and had no problems getting replacements.

justwinnie
12-15-2008, 11:53 AM
I applaud Amazon and their "frustration free" packaging! I cannot tell you how much I despise toy packaging. And clean up is such a mess-- I'm always paranoid about leaving a twist tie out by accident.

I just bought the Little Mommy Gotta Go Doll in the frustration free box. Yes, it's plain and boring. But I think my daughter will be even more surprised when she actually opens the box. Another bonus, it was over $20 less expensive than the doll in regular packaging (in-store and on amazon).

iheartdisney
12-15-2008, 12:46 PM
I applaud Amazon and their "frustration free" packaging! I cannot tell you how much I despise toy packaging. And clean up is such a mess-- I'm always paranoid about leaving a twist tie out by accident.

I just bought the Little Mommy Gotta Go Doll in the frustration free box. Yes, it's plain and boring. But I think my daughter will be even more surprised when she actually opens the box. Another bonus, it was over $20 less expensive than the doll in regular packaging (in-store and on amazon).

Amen! Who cares what the box looks like! Its going into the garbage. Should the plastic packaging and twist ties spend eternity in a landfill so it can look pretty on Christmas morning?

Kitzka
12-15-2008, 01:01 PM
Personally, I am a huge fan of the frustration free packaging. I hope that they come from the manufacter in pieces and that it saves production of those plastic bags and twist ties.

Lara

ThreeMusketeers
12-15-2008, 01:05 PM
I have never had a problem with Amazon, when I buy FROM amazon. At times, I have purchased from sellers on amazon and had issues.

We just got something today, with FRUSTRATION FREE packaging and it was fine. it did look crazy...but if it saves a tree, or puts less TRASH in our landfills..i'm all for it.

Why don't you set up the item yourself, (will save time christmas morning anyway) and put a nice bow around it, or find a large plastic tote that you can set it in wrap it up and then reuse the tote later to store things in around your house. So when your kiddo opens it. He will see it all put together.

OceanAnnie
12-15-2008, 01:13 PM
I have never had a problem with Amazon, when I buy FROM amazon. At times, I have purchased from sellers on amazon and had issues.

We just got something today, with FRUSTRATION FREE packaging and it was fine. it did look crazy...but if it saves a tree, or puts less TRASH in our landfills..i'm all for it.

Why don't you set up the item yourself, (will save time christmas morning anyway) and put a nice bow around it, or find a large plastic tote that you can set it in wrap it up and then reuse the tote later to store things in around your house. So when your kiddo opens it. He will see it all put together.

Because the pieces were scratched and the toy looked used. :( Maybe the scratches came from being jostled around hitting one another in transit. I imagine that's a big reason for the packaging to keep the pieces from being lost and/or damaged. I don't know. It didn't look like something I wanted to put under the tree.

I understand some people like the Frustration Free packaging. Some won't. We all have our reasons. It's not a right or wrong thing. :hippie:

Anyway, it's gone and I'm happy.

3DisneyBuggs
12-15-2008, 02:11 PM
Does Amazon receive the items without their original packaging then? If they all arrive it one big shipment I can see how they can get scratched and have missing pieces.

bumbershoot
12-15-2008, 03:50 PM
Amazon suggested that she ship the stuff back to them. It could have been a nightmare getting my things, but the kindness of a stranger helped out.

They really should have listened to amazon.

Amazon would have replaced the order to you, free, probably using 2 day shipping.

And your neighbor wouldn't have run the risk that you were a psycho just waiting to shoot through the door. Your neighbor did a nice to you, but possibly incredibly risky and STUPID thing.

When I was a rep I explained this to people ALL THE TIME. If you ever receive something that isn't yours, DO NOT CONTACT THE PEOPLE IT'S FOR. The kindness isn't worth getting killed for, because you have NO idea who is behind that door.


I'm packing it up now and sending it back.

Contact them FIRST so they can get a replacement shipment going now!!!!!


Anyway, it's gone and I'm happy.

Oh please tell me you contacted them, please???? If you didn't, do now, letting them know that you received the parts roaming free in the box, that it's not what you ordered, and that you need a replacement of the item with the box (if it says frustration-free NOW but it didn't before, TELL THEM this, explain that you were ordering the one in the proper toy box), and since they changed the page recently, they need to replace it ASAP. Be polite. It was just a goof-up, and it was likely customers contacting them, just like you, that let them know they were "picking" something that wasn't being explained on the page.




Editing. Just looked up the item, and it doesn't appear that they have a normal box. If that's so, be sure to let them know that the packaging of it was NOT on the site at the time you ordered, and therefore this is not your fault. you ordered a certain item, you didn't get it, because the info on the page was wrong at the time of the order. Otherwise you are going to get a reduced refund, and you do not want that.

MyZoeJane
12-15-2008, 04:21 PM
Yup, like some of you, I am a HUGE fan of frustration free packaging. The packaging waste from toys is criminal, IMO. It's a shame the OP is so disappointed... It's an even bigger shame that there is such a common mentality that things need to be all packaged up to look "presentable."

I would have gladly set the toy up to be discovered uner the tree all ready to go on Christmas morning. It would have saved the wastefulness of wrapping paper, too!

I don't mean to sound judgemental, but I just think this thread is a good avenue through which people might explore the notion of wastefulness. We are SUCH a throwaway society. There was a day when toys were often handmade and were not all packaged up and in those days kids were thrilled to recieve them just the same.

Maybe if we start breaking the status quo for our kids now, they might grow up to raise a more thoughtful and environmentally considerate generation down the line!

I geniunely hope the OP is happy with her replacement, though. It's always good when businesses strive to make their cutomers happy. ;)

MyZoeJane
12-15-2008, 04:23 PM
They really should have listened to amazon.

Amazon would have replaced the order to you, free, probably using 2 day shipping.

And your neighbor wouldn't have run the risk that you were a psycho just waiting to shoot through the door. Your neighbor did a nice to you, but possibly incredibly risky and STUPID thing.

When I was a rep I explained this to people ALL THE TIME. If you ever receive something that isn't yours, DO NOT CONTACT THE PEOPLE IT'S FOR. The kindness isn't worth getting killed for, because you have NO idea who is behind that door.



OMG, this kind of doomsday mentality makes me SO SAD for our generation. :guilty:

OceanAnnie
12-15-2008, 05:05 PM
Yup, like some of you, I am a HUGE fan of frustration free packaging. The packaging waste from toys is criminal, IMO. It's a shame the OP is so disappointed... It's an even bigger shame that there is such a common mentality that things need to be all packaged up to look "presentable."

I would have gladly set the toy up to be discovered uner the tree all ready to go on Christmas morning. It would have saved the wastefulness of wrapping paper, too!

I don't mean to sound judgemental, but I just think this thread is a good avenue through which people might explore the notion of wastefulness. We are SUCH a throwaway society. There was a day when toys were often handmade and were not all packaged up and in those days kids were thrilled to recieve them just the same.

Maybe if we start breaking the status quo for our kids now, they might grow up to raise a more thoughtful and environmentally considerate generation down the line!

I geniunely hope the OP is happy with her replacement, though. It's always good when businesses strive to make their cutomers happy. ;)

Too late. :sad2:

The contents were damaged. I didn't get a replacement.

OceanAnnie
12-15-2008, 05:08 PM
Contact them FIRST so they can get a replacement shipment going now!!!!!



Oh please tell me you contacted them, please???? If you didn't, do now, letting them know that you received the parts roaming free in the box, that it's not what you ordered, and that you need a replacement of the item with the box (if it says frustration-free NOW but it didn't before, TELL THEM this, explain that you were ordering the one in the proper toy box), and since they changed the page recently, they need to replace it ASAP. Be polite. It was just a goof-up, and it was likely customers contacting them, just like you, that let them know they were "picking" something that wasn't being explained on the page.




Editing. Just looked up the item, and it doesn't appear that they have a normal box. If that's so, be sure to let them know that the packaging of it was NOT on the site at the time you ordered, and therefore this is not your fault. you ordered a certain item, you didn't get it, because the info on the page was wrong at the time of the order. Otherwise you are going to get a reduced refund, and you do not want that.

I did contact them. It was an easy process. I specified what was wrong and they are expecting it. I requested a refund. I think it was damaged from the items floating around in the box. I didn't get a replacement. And that's it.

mamalle
12-15-2008, 06:28 PM
oh goodness I bought this for my nephew for his bday at the beginning of the month. I will have to call to make sure all is okay. it was the frutstating free packaging also..

iggbees
12-15-2008, 06:54 PM
my boyfriend ordered an ipod from amazon for me for my birthday last year. it came out of the shrink wrap and had definitely been used, because the battery was completely dead. he contacted amazon and we decided that instead of sending it back, i would just keep it and they refunded us some money (i don't remember how much, maybe 50$ or so). i was pretty poed that they sent us a return, especially paying full price for the item. i couldn't believe that they would do that. i don't really trust them to send anything that is unused anymore.

oh and it was a direct from amazon purchase it wasn't through a third party.