HELP ME!!! Bought 5 day hoppers from Connections - I lost them!

[treloarf]

I know that there's probably nothing I can do, but does anyone know if Connections has a tracing system to see if the tickets they sold you have never been used? I bought them a month ago, went to Disney last week & decided to just do Universal. I know I brought them home, but can't find those darn 4 little tickets (that were in a baggie) anyone.

I think they may have got tossed out with all the papers that I accumulated while in Orlando - stupid, stupid me - I think I just tossed $1000 out the window.

Has this ever happened to anyone? I'm so embarrassed I shouldn't even be submitted this. I can't even tell my DH - I'll maybe have to save up another $1000 somehow - I'm so depressed I could just die.

[iwannago!!]

Treeloarf

DON'T PANIC

not yet anyway:D

Alright.. unpack very slowly, open up every zipper, check every pocket, check every fanny sack, packback, camera case, etc. Then do it all over again. Check with all your bathroom stuff if you packed that in baggies and see if you didn't put them in there. Check it ALL again!

Now think - did you leave in the hotel safe?
locker somewhere?
call hotel and see if they were turned in (cross fingers and toes now)
clean out your purse AGAIN.., and go through everything one by one.. check all wallet/checkbook compartments.

now call connections and see if they have record of the serial numbers that they sold you... if so, you should be able to give numbers to disney and replace tickets. I would think that they would have to inventory the ticket stock and account for where the tickets go...

Don't kick yourself yet, pleanty of time for that later:D

-just trying to lighten up the situation.. you sound so worried!

good luck

[iwannago!!]

I must be dislexic today!LOL

BackPack.. not packback!

[jennymouse]

I wish there was something I could say or do for ya! Good luck and let us know how it comes out!:(

[tink2dw]

Check out any extra bags you brought back. Lost my passporter in suvineer bag we brought home!! It was setting on the fireplace. It was in the bottom of that bag.

Do check out all zippers inside and out of everything!!

You will find them!!

[treloarf]

iwannago,
thanks for the info - I called Disney and they said all their tickets are inventoried. Therefore, if the Connections gives them the #, they can cancel & reissue me new tickets.

I called COnnections, but they said since I canceled my membership, they can't do anything. I did the the 1 month $1 deal. Do you know if I can pursue this further with them - I find it hard to believe that they don't have records of all their sales.

BYW, I went thru everything over & over - I think I may have thrown them away.

[LKS]

OK, I've been meaning to go make photocopies of mine and now I am doing it TODAY! There will be two sets of copies - one with me on the trip and one left in the file at home. Yikes!

Good luck resolving your problem.

[bwvmary]

Try Connections again. Maybe you'll get an operator who is more willing to help/empathize. Call Disney and complain about Connections. Maybe Connections has to report serial numbers and payments to Disney, and they can find a way to help you.

Good luck.

[jennymouse]

Would Connections give you the numbers if you paid the enrollment fee? I'd rather pay the $80? than $1000 for those passes!

[chris1gill]

I agree you need to call Connections again... if the operator says they can't help you because you cancelled, ask if they could help you if you paid the 80.00 fee... if they say yes, tell them you will pay, then pay the fee, get the numbers & call disney... then, when you do all that, lodge a complaint with the BBB & Disney because that's like bribery or something, bad business to say the least... Ask to speak with a supervisor at Connections as well...

[disney4us2002]

I don't know if Connections records serial numbers of passes, but they most certainly still have your information on file. Apparently, somehow we had a trial membership thru a cc 2 or 3 yrs ago and everytime I call them now I have to remind them to look under my current membership number because the old one comes up first. If our old membership from 2-3 yrs ago is still in their computer, you can bet your info is too. Definitely call back!

[Mic]

I recently joined Connections for the ticket and food discounts, and I am debating whether to keep the membership. It seems to me that cancelling your membership would not even be an issue, since you were a member(at the promo. fee of $1) when you purchased the tickets. As a company, it would certainly be bad business not to try and rectify a problem with a member, be they past or present. I will add that we learned a valuable lesson 2 years ago when we lost my DD's AP going into the gate at MK. We were able to have it replaced because the other 5 members of our family had our AP's with us, so the CM just cancelled the 1 in the sequence that was missing, and re-issued another one. When we took our neighbor and her daughter to WDW last year, we purchased their tickets at the Wal-Mart on Sand Lake Rd.(don't laugh, they had the cheapest 4-day hoppers of anyone other than SOG). BEFORE I left the store, I had already written the numbers off the back of both hoppers, and placed that information in the glove box. I recently ordered 12 tickets from Disney for our up-coming trip, and again, the first thing I did was write down all the numbers off of each ticket. Before you spend $1000, try calling a supervisor at Connections, with your copy of the order or your cc billing statement in hand, and try again to have them replaced. I am sure this is not the first time they have been asked to replace something. They ship orders out everyday, and no package delivery company(even the brown) can boast not losing something every once in a while. Good luck!

[JillU-DVC]

EVERYONE - as soon as you get home, photocopy the back of ALL of your Disney Tickets (and/or any other tickets you have for other parks).

Also, as soon as you get your tickets, do the same - keep a copy of this with you on vacation (I leave mine at the hotel room), AND keep a copy at home or at work, where someone can get to it.

I do the same thing with my passport, but the Disney ticket are SOOOO much more important (at least, when you're on a Disney trip).

Good luck getting your passes back!!! I lost one of my passes in the past inside a book - had used it for a book mark. So check your books and anything/everything that you possibly took to Disney!

[treloarf]

I did call Connections again, spoke with a Supervisor, very, very nice. They had all my information, eventhough I cancelled. She said they DO NOT keep track of the numbers on the tickets. She suggested that I write them a letter describing my situation & that I should try to contact Disney again & use that letter (& my credit card bill) as proof of the tickets. And maybe Disney would be able to help.

Well, I learned a very valuable lesson - I should have either photocopied tickets or wrote down the numbers!

[treloarf]

I did call Connections again, spoke with a Supervisor, very, very nice. They had all my information, eventhough I cancelled. She said they DO NOT keep track of the numbers on the tickets. She suggested that I write them a letter describing my situation & that I should try to contact Disney again & use that letter (& my credit card bill) as proof of the tickets. And maybe Disney would be able to help.

Well, I learned a very valuable lesson - I should have either photocopied tickets or wrote down the numbers!

[tarmand]

Okay, this may be a stupid question, but has the garbage man come by yet? If not, start digging! Heck for that kind of money, you would definitely find me at the garbage dump searching. All kidding aside, I really hope that they turn up or that they can be replaced.

I doubt Disney would help to this extent, but maybe if you could remember the times and dates that you entered the different parks each day, they could track it by that.

Also, would homeowner's insurance possibly cover such a thing or maybe the credit card that you used to purchase them? I doubt it, but I am just grasping a straws here to help you.

[yoopermom]

Just wanted to extend my sympathies, I know I would be just sick if this happened to me. DH laughed at me when I photocopied the fronts/backs of *every* card/ticket/etc in my wallet before I left home on our last trip, but I was glad I did, just in case of a circumstance like this. Good luck!
Terri the Yoopermom

[FoodLover]

Another thing that might be worth a try -- if you charged your passes on a gold or platinum credit card, it may include loss/theft insurance on purchases you've made recently. Some cover purchases for 30 days, some up to 90 days. Definitely worth a call.

Mary
MouseSavers.com

[iwannago!!]

Treloarf!
I feel your pain!
Definitely give Connections another try.. just because you tried their program and cancelled t 30 days does not mean that they do not have to 'service you'. You DID participate in their program and are having trouble after the fact. They should do whatever they can to help you. Please try again and talk with a supervisor. Remember, you catch more bees with honey..but definitely be firm in that you need help - and expect them to help you.

and yes - I might consider rejoining the program if that is what it takes to get help... beats losing $1000 in tickets.

good luck!

[cenicienta]

I think Mary's idea is brilliant. Call your credit card company and ask the policy on loss or theft. MANY cards cover this and you may not have any idea it's a benefit of your card!

[treloarf]

The garbage has already been picked up - the sad thing - I never used a single day on the tickets yet! I called my credit card company since I did put it on a platinum card. Everything is covered under the 90 day warranty program EXCEPT tickets, travelers checks, cash. I have not tried my home owners insurance - I guess that is next.

Even if I was still a member with Connections, they don't keep track of the ticket numbers, so I'm basically SOL! I do find that hard to believe that they don't have any tracking system for these tickets. Maybe I should pursue from a legal standpoint, but it probably would cost me more than $1000. They did tell me to write a letter to their Customer Relations describing my problem, along with a copy of my credit card bill. They said they would send me a letter back stating they don't keep track of the numbers on the back of the tickets. And then I should forward all of this to Disney and perhaps Disney could help me.

I guess our family won't be going to Disney for a long, long time!

Thanks again for all your concerns!

[Traveliz]

I do find that hard to believe that they don't have any tracking system for these tickets. Maybe I should pursue from a legal standpoint, but it probably would cost me more than $1000.

I would be very upset too but in all honesty I wouldn't expect a company to keep track of the numbers of tickets they sold to people. I know Disney doesn't - the only way they can help you is if you have those numbers - there are probably thousands of tickets sold daily - it just seems unrealistic to me to expect that a company keep track of the serial number.

Liz

[Disneyhappy]

I would definitely check under your Homeowners Insurance. Depending on the coverage you opted for, you may have coverage. The basic Homeowners polciy (HO 3) only covers tickets for theft which would include disappearance from its last known location if it is likely that they were stolen and it has a limit of $1000. However, there are additional coverages that apply to some Homeowners policies that would include "mysterious dissappearance". I feel really bad for you so I hope this helps. I'm just glad I was able to apply the knowledge from my insurance course I'm taking for work! Good Luck!

[tink2dw]

I Know you are in a panic about maybe losing your Hopper tickets,but get a cup of tea,sit down in your favorite chair,relax and then think back to getting home,unpacking,try to see yourself doing it,step by step go thru your unpacking and remember about getting the tickets out in the baggy,let your mind wander over what and how you did it and where you put away the important things,see yourself picking up the tickets,were you destracted,were you going to put them in a save place,did you tuck them away,did you put them in a tempary place till you could really put them away,just let your mind drift, till you have an answer one way or the other.


In my case,My husband will have picked them up and walked away with them!!

Next step,Ask DH where they are?? 2 heads are better than 1 worried to heck head!!

Last step ask the kids where Mommy put the tickets!! They probably know!!

[BethR]

Oh treloarf! :( I can only imagine what you are going through. I am praying that with all of these helpful suggestions that you will be able to update this thread with some HAPPY news!

{{{HUGS}}} to you!

[mom42860]

Keep trying- if you do not locate them, call Connections and call Disney. Do whatever they tell you to do, send the letters. Then call again. We were stuck with my DN 6 day PHP after having to cancel our trip. I found out about a program to get a refund (thru' DS & Disney customer service-many phone calls!) So I sent in my info., they reviewed my case, (which included an interview w/someone at Disney via phone) and we received a check for the cost of the ticket. It was worth the trouble.

[NE4ME]

Disney has to keep track of their tickets for inventory purposes and to keep theft under control. They may sale large allotments to companies like Connections for resale and they just keep certain ticket numbers from the allotment which could be a problem if Connections does not give them each ticket number and persons name from the allotment. I would think that Connections would keep the persons name and ticket numbers for inventory purposes also. (How would these companies know that their employees or others are not stealing from them) Anyway, my point is you should keep at Connections and Disney until someone can give you some answers. There has got to be a way for one of them to find out what ticket numbers that you had. Many people have had to contact Disney regarding lost or stolen tickets so they have to have some system in place for tracking these. I am sure people who have kept their membership with Connections have also contacted them regarding their tickets being lost, etc and they have probably given them their tracking numbers. It sounds like Connections may just be trying to get you to pay a fee again to get your tracking numbers. Maybe someone else who has bought WDW tickets from Connections and still has a membership could call them and find out for you if a "member" can get their tracking number if their tickets should be lost to see if they are giving you the run around. I'm not saying that Connections is bad because I am thinking about joining myself but anymore you just never know. I wish you all the best with this.

[clhcpaca]

Maybe I should not be replying to this. But...why is everyone suggesting that the person keep calling Connections and Disney to get them to do something. They did not cause the situation. I would also be devastated if I lost all my tickets and it would definitely cancel my vacation. But, I would never expect the issuer to refund or resissue new tickets, because of my error. Just my opinion. Cindy

P.S. As an accountant, most companies keep track of sequential numbers on invoices and tickets for inventory and fraud purposes.

[BoyLovesBuzz]

Originally posted by clhcpaca
Maybe I should not be replying to this. But...why is everyone suggesting that the person keep calling Connections and Disney to get them to do something.

Disney park admission is not the piece of paper, but rather the number encoded on the media. It is similar to a reservation confirmation. Disney regularly will replace media, if the number is known, since the information is tied to the number not the media. If the poster knew her numbers, it would be a snap to replace or reissue the media. Refund is not likely nor has it been suggested.

It seems logical that someone would have these ticket numbers, especially since Connections allows you to return vouchers and tickets for a refund. How would they know what they sent you?

Nobody is trying to shift blame, but rather simply offering suggestions to help. Thats what these boards are about. A post that simply said "Sorry you're screwed" wouldn't be that helpful would it?

[funnygarcia]

:) nicely said !

[stephaniebatesjones]

Hey everyone, I'm new to the site and have a question. This may be stupid but "what is connections"? Is that just for vacation club members. I'm not a vacation club member, but I did join Disney Club a few months ago although have not used the service yet.

Treaolrf, I am so sorry to hear about your problem I can't believe you are having so much trouble getting them replaced. Did you by chance use a credit card. Maybe the credit card company can help in some way. Maybe there's some sort of link on file with your credit card number and the ticket numbers. I don't know, it's just thought. I'm going to write down my ticket numbers right now. Good Luck,

Steph

:(

[treloarf]

I'm going to post a separate post, but for those of you tracking this, here's some good news. It's not totally complete, but I am getting closer to a resolution.

I'm a member of AAA and called them today inquiring to purchase Hopper passes & to to see if they track the numbers. Here's what they said: "we are required by law to track the purchaser's name & number from the back of Hopper pass and keep on file for 4 years".

Gee, hmm, why would Connections be any different. Guess what, after calling & asking different questions, I finally found someone who committed to say "Customer Relations tracks the numbers on the Disney tickets". Gee, why didn't they tell me that days ago.

So I'm on my way to coordinating Connections ticket number disbursement & Disney cancel & reissue policies - I'm NOT going to lose this battle. I will keep everyone updated.

[DisOrBust]

Give em heck!!! You will be in my thoughts! c PLEASe keeps us posted!

[chris1gill]

This is EXCELLENT!!! It's just goes to prove the Squeaky wheel gets the oil, go get 'em!!!

[BethR]

So glad to hear this update! Keep plugging away! I know that you will end up with this resolved to OUR satisfaction! :)

[treloarf]

Talked with Connections again today to see if their Customer Relations Dept. received my letter. They told me "They do not TRACK the numbers on the back of the Disney tickets, the person yesterday gave me the wrong info".

I am getting very upset with this company - I may have to pursue legally. They did give me the name & address of their president. I'm not done with this company yet. Any suggestions, please let me know. I think they're hiding something now!

[Traveliz]

Talked with Connections again today to see if their Customer Relations Dept. received my letter. They told me "They do not TRACK the numbers on the back of the Disney tickets, the person yesterday gave me the wrong info".

Honestly I am not surprised - just thinking about when I buy regular old tickets at Disney - who according the information you were given earlier about the companies being legally bound to getting the info -- I just don't think so - I go up to the gate at Disney and ask to buy 4 tickets and they take my money - they don't take my name and information down and record it.

Now I wouldn't be surprised to hear they track the numbers like this: tickets 4000=5000 are in the batch that is in Suellen's drawer. tickets 5001-6000 are in John's drawer, but to think a company keeps track of which ticket is sold to which person - I just don't think that is realistic.

Liz

[Gillian]

I'm so sorry to hear about your tickets! I am sitting here wondering where my husband's AP voucher is...

What law is it that requires AAA to track those numbers? I honestly can't imagine that there is one (although I hope there is, for your sake!). Maybe it is just AAA national policy? It's good to know, because I often do buy tickets from them.

Good luck!

[kilarney]

I feel VERY bad for you, but I am afraid that you may be channeling your frustration in the wrong place.

I really don't see how a lawsuit against Connections would be justified. First of all, just because AAA said that they had to keep the information by law does not mean that this is true. (They may have meant that they need to keep a record of the credit card transaction for four years.) Before filing any lawsuit, I would make sure to find this out for sure. Secondly, in order to recover any money in a lawsuit, you have to show that Connections caused you damages. They did not lose the tickets, so it is hard to argue that they caused you any damages. I know that you may argue that by not keeping track of the numbers, they have made it impossbile for you to get replacements... but I don't know if this really equals damages. This is especially true if the court considers "contributory negligence." (ie: did you contribute to the harm as well. Losing the tickets could certainly be seen as contributory negligence.... of course this is negligence law and not contract/business law... but you see how it can get complicated)

Again, I feel REALLY bad for you. I would be going crazy if it were me. But... I just don't know if a lawsuit is appropriate. If you are considering it, just make sure you talk with someone who knows about this area of law. Morally, it is not right to file a frivilous lawsuite. It is hard enough for a business to make it in this economy without frivilous litigation. And if Connections has problems with its Disney customers, they may just give up on selling Disney tickets altogether.

Keep looking... and good luck! I hope that whatever you do turns out for the best.

[NancyIL]

If this happened to me, I would be sick at the thought of all that money down the drain. I would indeed do everything I could to either find the tickets or get them replaced, but I would not resort to blaming the company that issued the tickets! If the tickets had been lost in the mail, it would've been Connections' responsibility to replace them. Once they are in your hands - it's up to you to keep track of them. I truly hope you will either find them or Connections will come through for you - without being threatened with a lawsuit. If not - let it go and learn from this expensive mistake.

[treloarf]

Sorry to beat a dead horse, but I'm not quite sure Connections is being honest with me - why would one of the supervisors tell me that the Customer Relations tracks the ticket number & date on the back of the ticket. I have her name & operator no. When I explained this to the Manager of Consumer Affairs, she said that the girl gave me incorrect information. & then on a second note said they had no record of my talking to someone by that name.

Because you know they tract everything by your phone # I guess, I called from a friend's house & said that I was considering joining & had some questions. So they of course would not have this in my record.

On another note, when I called my charge card company to see if there was any other description on the transaction that I paid Connections, they said the description was -- ready for this one --- " continuity subscription". Hmm, I'm very leary at this point. Again, I know they must thousands of tickets. I'm sure AAA since they are worldwide sells 2 times as many & they track these numbers - they are required by their company to keep these numbers on file & this was even before they had computers - they had to hand write them. They also tell their customers AAA is not responsible for lost or stolen tickets, but to write down the numbers & these numbers are listed on the customer's invoice. With Connections, there is not invoice or proof of purchase except for your credit card bill & if "continuity subscription" sounds anything like DIsney Hopper passes, they really have people fooled.

[kilarney]

I understand your frustration with Connections, but I just don't see how any of this matters.
What they label the transaction had nothing to do with you losing your tickets.
Whether they track serial numbers had nothing to do with you losing your tickets. It may be bad business, and your warning should be heeded by us all, but it still did not cause you to lose your tickets.
Whether or not their bookeeping is different than you would like does not mean that they are responsible in the event you lose your tickets.
I'm just concerned because I feel like the anger at Connections isn't going to do anyone any good. Best to channel your efforts into locating the actual tickets and/or figuring out how to raise money for new ones. I would be crushed if this happened to me.... and I would be angry... but it's time to channel this into some positive energy.

Best of luck!

[treloarf]

kilarney,
Even if my tickets are lost, misplaced, stolen, whatever, if I had purchased these tickets from Disney, AAA or a reputable company that keeps the serial no. on file, Disney would put a stop on the tickets, and reissue me new ones. It's that simple! I've already talked with them about this situation. People lose these tickets all the time, or they get damaged. That is why Disney has a Ticket Research Dept. As long as DIsney has the number off the back the back of the pass, they can reissue them - even if you used 2 days on that ticket, Disneys' computer system knows.

Besides COnnections has lied to me - one person tells me that they don't track the numbers & someone else there told me they do. I don't feel they are a reliable company to be dealing with.

[DisneyKidds]

treloarf - I really hope that something works out for you on this. What a horrible situation. I'd be sick over it, too.

Just had to jump in one one point. What is Connections motive for lying to you? Why would they? One customer service rep told you one thing. Another told you something different. You spoken to several people at Connections - call a few more and see what the general response is - do they or don't they keep serial number info.

Connections is no different than WDW when it comes to getting an answer to a question. How many time will one CM say one thing and another tell you an entirely different thing. Niether one is lying. It is just that sometimes people give out misinformation in an attempt to help. That is probably what happened at Connections. Many times people have to call WDW numerous times to find someone who can answer their question with the facts.

There are lots of ticket resellers out there. I have no idea how many, if any, track individual serial numbers to peoples names. Who even knows if what AAA told you is correct? To question how reputable Connections is based on your experience on this one may be misplaced anger.

Yes, Disney has a Ticket Reserch Department and will replace tickets if you have the serial number. However, is it the responsibility of the person who sold the ticket or the person who bought the ticket to make sure that that info remains available in the event the ticket is lost?

Not trying to give you a hard time. Take up the war with Connections if you think it makes you feel better. I just hate to see you make a bad situation worse by getting yourself worked up over being lied to by a deceitful company who is out to screw you. That is only going to make you feel worse, and I doubt that is what is happening.

Keep positive, keep calling, but keep some perspective. If you stay positive you are more likely to find a solution, and I do hope you find a solution. Good luck :).

[MissingMickey]

I lost a 3 day hopper on my first day of use. We bought it through an event group that bought in bulk from Disney and resold to its event ticket holders at deep discounts. I got the same answer from City Hall at the MK -- if we had the ticket #, we could help. They referred me back to the group that sold us the tickets. They didn't keep a record, either. I was sick to my stomach.

I don't want to believe Connections is intentionally trying to mislead you -- but there is lots of room for misinformation -- and you do seem to be getting differing accounts. We sometimes get this even from Disney employees when we call. I know it is frustrating, just do your best to keep your cool and be firm but professional.

I made a personal decision never to buy any tickets from anyone other than Disney -- even at great discounts, for this reason. We have one person in our group keep all tickets. We stop immediately after the gate to put these up. No running on ahead. I keep my receipts in the glove compartment of the car we always take to Disney. Photocopying is a GREAT idea. Nothing ruins a vacation or that relaxed after a vacation feeling quite like losing Disney tickets.

Best of luck to you!

[eeyorefanatic]

I agree with the minority of posters.I really do feel for you but YOU dd loose them. WDW does not keep track of thier own park hoppers so why should Connections. Now for AP's the do keep track because each one is assigned to a specific person. I just lost mine while at WDW went to guest realtions with my drivers license and they replaced in on the spot. I had copied the back of it just in case but they didn't even need it.

I think if you had changed the tone from "its their reponsibility to reissue my tickets" to "is there any way you (connections) can help me with my dilema" you also may have had better luck.

Just my .02

[sonnyday]

treloarf, there is a post on the tips board you should read.

"Great Tip RE:Tickets
We are very resposible regarding our Disney Tickets, afterall they are very expensive. We have gone several times and I always keep them in a special spot and I keep everyone's so they are all together. Last year we lost them. It was devistating. It was only our second day. I don't know how it happened. We were staying at the Dolphin and needed them to buy E-Night tickets and somehow they dissapeared. We thought we'd have to buy new tickets, but Disney said if we had bought the tickets through them we would be all set as long as we had the receipt. Apparently important tracking numbers are printed on the receipt. BUT we had bought discoutned tickets through connections and had no receipt etc. TRo make a longer story shorter....a couple of really wonderful Disney (& Dolphin) Guest Relations employee's, they were able to track the tickets and issued us new ones. This process took hours and we were lucky that someone gave us the time of day to help us. They had very little to go on and it took forever, and meanwhile we were so upset. The point is that it is very important to have these tracking numbers. I plan to make copies of all our tickets before we go and keep them in the hotel safe. If we had those numbers Disney will easily reissue lost tickets. So.........if you buy from Disney save that receipt and if you buy discounted tickets copy the backs and keep in your safe. Hope this advise saves someone a lot of time and energy incase of lost tickets! by NHBelle"

Maybe the poster can help you get your tickets replaced! It's woth a try I think!

[treloarf]

In my ongoing research, I've contacting companies that sell Disney tickets to see how they tract their tickets: this is what FloridaOrlandoTickets said:

"We purchase our tickets directly from Disney so the tickets you buy from them or from us are the same. All of our tickets have numbers on the back as well. We make a copy of every ticket sold to our customers and keep it in the file with their original order. If you would like us to, we can give you a copy with your order so you can keep it with you."

Just some info to consider when purchasing your Disney tickets!!!

[BoyLovesBuzz]

Below is all that is stated on the Connections web site regarding returns. It doesn't say they will refund tickets, but it doesn't say they won't.

Perhaps you could call then up and say you would like to return tickets, but they are mixed up with other used tickets and you need to know which ones were bought from Connections.


from connections

Can I return an item after I've paid for it? What is your Refund Policy?

If you wish to return an item (such as Certificate(s)/ GiftCard(s)) for a full refund or replacement, you must do so within 90 days of the item's bill date. Please ensure that any item returned is not damaged in any way. Do not alter or mutilate (e.g. tear up or write "Void"/ "Cancel", etc.) any item you wish to return. We will not reimburse You for or replace such items. All items to be returned must be sent to Us by "Certified Mail" to the following address, stating your name, address and membership number clearly:

Customer Relations Department
Attention: Billable Returns
9500 West Dodge Road
Omaha, NE 68114
If you do not return the items through "Certified Mail", We cannot guarantee receipt, and therefore, We cannot guarantee refund or replacement of the

End connections

Also, while I contend that the only hope is through Connections, pursueing with the attitude that they are obligated to help you on this will not likely win you any points. Assuming that Connections has these numbers (and thats a big assumption) they only way you are going to get them, is if someone that you talk to wants to help and can help you. Remember, these people get griped at all day.

[treloarf]

I'm not a mean person & am not trying to get over on anyone especially Connections, but I have tried being the nice guy with several calls & letters. They will not help me. I don't want them to refund my money, or refund my tickets, all I want is for them to give these serial numbers. And until they can prove they don't tract these numbers, I'm not giving up. Because if other companies are tracking them, why isn't Connections. Another example, they have a 90 day return policy - how do they know that the tickets I'm returning are the exact tickets I bought. They have to be matching these tickets up against something.

And Disney does keep track of the hopper passes if you purchase them directly from them!

[Traveliz]

I don't think Disney (unless they are mind readers) keeps track of ticket buyers. I bought tickets in December and no one every asked my name, address, etc. I purchased these at the Internation Gateway at Disney.

Now I will say that the person who handed me the tickets did say to keep my receipt in case I lost my tickets. But it does say right on the Disney tickets they are not responsible for lost or misplaced tickets.

Liz

[DisneyKidds]

I like the 'I need to return my tickets' angle. I know you don't want to return them or get a refund. However, if you called them and said that you needed to return them but they were mixed with some other tickets I wonder if they could help you identify the tickets that came from them. You are right, they have to match the returned tickets against something. It is possible that they might just match the ticket number against the list of tickets they received from Disney, without actually having the name of the person too whom they sold the ticket - but it might be an angle worth a try.

Sending pixie dust your way. Good luck.

[LoriZH]

Connections motive for lying would be simple, you would have to join their program again, buy more tickets and they get another commission. If you were already a "fully paid" member they would have the tracking numbers so they could replace your tickets, show you what great customer service they have and you will renew your membership. If you are not a member, giving you the tracking info (which I am positive they have, OTHERWISE, how would their employees PROVE who actually bought the tickets and that they just didn't take them for their own families, THAT is the reason behind tracking numbers, DISNEY absolutely tracks their tickets, maybe not guest by guest, but DEFINITELY they know the number and if it's been used or not) would leave them without another commission and more work to do without being paid for it. I bought mine at the Disney Store with a Credit Card and the woman wrote my info next to EACH tracking number on each card in her book, so if they Disney Store does it and AAA does it, then it's safe to say Connections does it too.

If you buy your tickets through Disney with a Credit Card, then they have the tracking number and the buyers info, otherwise, they just have the tracking number on the ticket and they know whether or not it's been used. They sell to Connections with the tracking numbers because if they are lost in the mail when they are shipping them to Connections, well then it's simple enough for Disney to x out all those tickets. Now, once the tickets reach connections, they too have the tracking numbers because if they receive 100 tickets and they are numbered 1-100, the employees have to prove they sold who which ticket, i.e. Mr. Smith bought tickets 45-50, here is his credit card and personal info. This way the employee has no chance of scoffing the tickets themselves, pretty simple, right? Sure it is, otherwise that other guy staying at the Dolphin who was an "active" member, wouldn't have gotten his tickets replaced! In otherwords, Connections has the info and I wouldn't give up. I wouldn't do the legal thing unless you can prove fraud, them holding the info back in order for you to purchase their program and more tickets, but I wouldn't give up nor would I not hesitate to lodge a complaint with Disney about them too, afterall, it's their company they are representing.

Good LUCK! Let us know how it goes!

[jmminarik]

This topic is obviously one that engenders alot of emotional responses. :)

Treloaf, I'm sorry to hear of your loss...I get that sinking feeling in the pit of my stomach when I can't figure out where I spent my last $20, let alone losing $1000. Hopefully you'll find a way to resolve this issue which is satisfactory to you.

Why everyone thinks any organization is obligated legally to help in this situation is beyond me. Ethically, yes. Its the right thing to do IF Connections has the numbers. Its good for public image if they do...esp. with the number of people apparantly getting involved in this thread and the multitude of lurkers who have followed it through to the end.

Is there a legal obligation??? Probably not. As has been stated, you are a _former_ customer. You played the game of joining, getting cheaper tickets, then opting out, probably for the $1.00 trial membership. I understand the game...almost did it myself. But I could not ethically hold Connections legally responsible to tell me a bunch of numbers when I had intentionally broken the business relationship.

In the meantime, I'd keep trying to social engineer the answer out of Connections, if possible. Ultimately, if they DO have the serial numbers, someone there will try and find a way to help you, so long as you continue to be polite and sincere...threatening a lawsuit from what I perceive to be your weak legal position would be counterproductive.

Good luck,
Joe

[Disney*All-Stars*]

I've read many of the responses...don't know if this solution was brought up, but in the New York area there are TV and newspaper reporters who are "problem solvers" who investigate or try and resolve a dilemma that the average comsumer cannot. It is in the best interest of the company to help in any way possible if they want the reporter to keep a good image of their company. I am not crazy about Connections. I've tried them, but I never got the "free gift" for joining and I find them unorganized and uninformed when it comes to getting the right information from them. Don't understand how Disney deals with them when a reputation is everything.

[CDoobee]

I have 5 6-day PHPs that I bought at the Disney Store about 1 1/2 years ago. I decided to copy them the other day after seeing this thread. They all have the SAME number on the back?????

[treloarf]

Just to let everyone know that my credit card co. has decided to put the Connections charge for the tickets in "dispute". So at least I'm not paying for the tickets right now. In the description of transaction for ticket charge, the cr. card co. thought it was strange that Connection called it "continuity subscription" and they had no idea what that meant. As far as legally, I know it's not practical to even consider, it would probably cost me more to fight it than the tickets are worth. I was truely upset when I said that in my post.

I'm waiting for Connections to respond to my letter that they said they have never received. I'm giving them until next week & I guess I'll have to re-send it "certified".

By the way, in my welcome letter from Connections when I joined it states in the 2nd paragraph. "We invite you to use our services for a 30 day trial period. If within 30 days you don't feel that your services and benefits are everything we say they are simply call us toll free to cancel your membership." First off, they can't ever put a proper sentence together - "if within 30 days you don't feel that your services and .....are they my services or theirs, hmm.

Secondly, they're inviting you to use their services for 30 days, which I did. I bought DIsney tickets. I really didn't see anything else that interested me in their company to continue with the membership.

Thanks again for all the support - I'll keep everyone updated.

[Dislyd]

Hi! This certainly is an interesting discussion.
LoriZH wrote:
I bought mine at the Disney Store with a Credit Card and the woman wrote my info next to EACH tracking number on each card in her book, so if they Disney Store does it and AAA does it, then it's safe to say Connections does it too.

Lori, I don't know why your store would have done this. The ONLY time we ever take own any sort of info about tickets is the couple times we have had some sort of special promotion going on.... and that info only noted the type of ticket. The stores DO NOT keep track of any sort of numbers. Passes are simply scanned and given to the guest. We have NO WAY of knowing who bought what.

If you buy your tickets through Disney with a Credit Card, then they have the tracking number and the buyers info, otherwise, they just have the tracking number on the ticket and they know whether or not it's been used.

Again, I'm not sure where at Disney they would actually keep track of who bought which passes .... possibly mail order.

They sell to Connections with the tracking numbers because if they are lost in the mail when they are shipping them to Connections, well then it's simple enough for Disney to x out all those tickets. Now, once the tickets reach connections, they too have the tracking numbers because if they receive 100 tickets and they are numbered 1-100, the employees have to prove they sold who which ticket, i.e. Mr. Smith bought tickets 45-50, here is his credit card and personal info. This way the employee has no chance of scoffing the tickets themselves, pretty simple, right?

Disney would keep track of passes they send out to other outlets (including the Stores).
The Stores merely keep track of the number of each type of pass they have. I'm sure other second party sellers must keep an inventory of passes, but I really don't think that anybody needs to *prove* who they sold *which* ticket to. If you start with, say 100 5-day passes, sales records show you sold 25 and you have 75 in inventory..... that's all you need to know. With the state of businesses today, I don't think most places are going to add extra record keeping.
As sad as it is to suffer a loss like this, I really do think that we all have to take responsibility for our own actions. We make mistakes; hopefully we learn.

[chris1gill]

Treloarf, Did you read Sonnyday's response above regarding the post on the Tips Board? It was the same situation... someone that bought Connections tickets lost them & Disney WAS IN FACT able to find the information & track the numbers & then replace those tickets... She said it took several hours to do it, but it got done... The poser was NHBelle, I'd certainly write the OP on this one as she's been right in your shoes!!!

Still sending pixie dust your way!!! As for people saying you should just roll over on this issue, I don't think you should, although a law suit would be way out there... I think that Connections, as well as Disney should be able to help you on this & they should WANT to do this... Disney is losing money if you don't go on your vacation & Connections is getting a lot of bad press on it... These numbers are all tracked by Disney, don't you think for one minute they aren't!! As said by NHBelle in her post...

[MrsPete]

I feel bad for your situation -- I know I'd be crying if I'd lost Disney tickets!

However, I don't think you have a leg to stand on with Connections. You ordered tickets from them, they provided the tickets, you were satisified with the transaction -- that's the end of their responsibility. The problem occured in your home after the tickets were in your possession.

You're assuming that the stranger at AAA is right -- he could be wrong just as easily as the person at Connections could be wrong.

Have you completely ruled out the idea that the tickets might be lost somewhere in your house? Maybe they're being used as a bookmark in your Disney travel guide? Have you prayed about it?

[LoriZH]

Dislyd: first off, they did write right next to the tracking number on the sheet in the binder my information, I saw them do it myself.

Second, SOMEONE else certainly got the information from Connections, so they DO in fact have Treloarf's, it would not make sense for them to keep one customer's information and not the other.

Third, what if Connections shipped them to her and she didn't receive them??? What would they do then??? Would they make up numbers so Disney can just cancel them out or would they go back to their own records get the tracking numbers give them to Disney, cancel out the tickets (so they get credit for them) and then ship out new tickets? What do you think, or maybe perhaps tell the customer, "tough we sent them" and that's that! No, OF COURSE they would go back to their records look up the tracking number, cancel out the tickets and issue new tickets to the customer! OTHERWISE, once again, they would not have been able to do it for the "active" customer!

You know sure we all make mistakes, and we misplace things and such, but how does anyone really know that Treloarf misplaced/lost them, MAYBE just maybe someone took them and she didn't know. I firmly believe that because she is NOT an active member and that she took advantage of an offer that Connections was providing, they are NOT willing to help her.

Treloarf: Contact that other person who lost theirs and was given the information through Connections and maybe they can help you, at least they can back up your story when you lodge a complaint with Disney.

Once again, GOOD LUCK and I will certainly be rooting for you and be following this thread. Don't listen to the nahsayers (sp?) if it were them, they would want all the encouragement also and would not want to hear "move on" or get over it or whatever else they are saying. I think some people just want to be mean to prove a point.

[Disneylvr]

If you don't get anywhere with Connection perhaps your homeowner's insurance can help you out. I would consider un-used WDW
passes to be a possession just like jewelry and clothes and those are covered. Good luck!

[Dislyd]

Lori, I don't dispute that your store wrote down this info. I just said that I don't know why they happened to do this, as it is definately not standard procedure at the Disney Stores. In the past 9 yrs, I've sold hundreds of passes and never once had to write down the individual numbers and guest info.
I've always felt that it is good to have correct information when trying to resolve any sort of problem. If you have incorrect information, it only ends up causing more problems and most likely hard feelings to boot. I don't want people to think that this info can be retrieved if they buy passes from the Disney Store. Connections may very well keep these kinds of records. I don't work for Connections, so I could not say one way or another. I just don't think we can automatically assume they do. In the case of NHBelle's situation, we don't even know for sure that the Guest Relations folks got anything from Connections. It is *possible* that they could have done some tracking if they gave info on times they entered which parks already. It is possible that they dug thru entrance records and came up with numbers that way, since the passes had been partially used. Good for them that the cm's were able to take the time and effort to help this family out!!
Another point to consider is that we cannot automatically expect any company to be responsible for replacing something like this. After all, it states right on the back "not responsible for replacement if lost or stolen". If a company decides to do something nice and replace them, that is a bonus; but should never be expected! Not trying to be mean, just realistic.
Hope you are having a most lovely weekend! :)

[jgates]

Well, after all of this I will definitely be photocopying mine!

As one of the above asked, did you check with homeowners insurance to see if you are covered?

[NancyIL]

As I was going through my credit card receipts last night, I came across a Disney Store receipt from October. (I know, I'm months behind in reconciling my statements!) The Disney Store receipt was very long, because it listed the 10 park hoppers I purchased individually - with the ticket numbers. SO - for those of you who purchase your tickets at the Disney Store - save your receipts!

[doombuggy]

When the last poster purchased those tickets from a DS, the CM probalby scanned the back of the ticket, which I would imagine is why the number prints on the recp. The DS does not keep track of the ticket numbers given to each buyer, regardless of how you paid for it. The credit card audit slips are kept for a period of time, but the person would need to know the day they purchased the tickets in order to retrieve the copy of the crdit card receipt at the store.

Good luck with your quest. I know if it was me, I would be sick about it.

[BoyLovesBuzz]

Originally posted by treloarf
Just to let everyone know that my credit card co. has decided to put the Connections charge for the tickets in "dispute". So at least I'm not paying for the tickets right now. In the description of transaction for ticket charge, the cr. card co. thought it was strange that Connection called it "continuity subscription" and they had no idea what that meant.

Kerplunck. Sorry treloarf, that was the sound of me jumping off the bandwagon; not that you should care. I am not sure what "dispute" means, but if it in anyway means that action may be taken against Connections by the CC company, then that is wrong. Connections may be guilty of questionable record keeping, and they are certainly guilty of lousy customer service, but they are not guilty of losing the tickets. For them to be held finacially responsible is absurd.


Best of luck to you . I'm out!!

[mickey4ver]

Seems to me that the number showing up on your TDS receipt just identifies the type of hopper that you purchased, not as a specific means to identfy one single passport. I'm thinking that all four day hoppers would scan with the same upc code as would all 5 day etc.

There is an identifying number on these passports other than the upc, but that number doesn't necessarily tie it to one particular person. Someone may have bought tickets to give to another person, so I don't see how a receipt helps.

[NancyIL]

The park hopper numbers on my Disney Store receipt are all different - so I'm assuming those are the actual ticket numbers. I don't expect the DS CM's to know WHO bought those tickets - but at least I have a copy of the ticket numbers. It's a moot point for me - since all the days have been used, but I posted the info for those who purchased tickets at the Disney Store and haven't used the tickets yet.

I agree that "disputing" the credit card charge for the tickets was not the way to go. It really doesn't matter what Connections calls the charge - as long as it's the right amount of money for the tickets you charged.

If a charge is in dispute - it just means that you don't pay it while the credit card company investigates. I doubt that treloarf will be successful in the dispute - as she received the items that she charged to the credit card.

[treloarf]

I appreciate everone's help & support in this matter, whether positive or negative. But I did not know my simple question of asking if anyone knew if Connections tracks their tickets (as stated in my original post) would cause such a long & controversial post.

This is such a wonderful discussion board & I have received so much good information, I'm ending my posts on this subject & moving on. Hopefully, my experience will be able to help someone else.

Thanks again.

[sonnyday]

HI all!
I just bought 4 5day park hoppers from my Disney Store and they were not individual listed on my receipt. It just has one long number and it does say 4 5day hoppers on it.:jester:

[mickey4ver]

trelorf: hope all goes well in your quest! Perhaps all the posts here, good and otherwise will help you in some way.

contrary to other posts, I believe that the #'s on a Disney receipt simply reflect a upc that scans to ring up the ticket. I do not believe they identify that particular ticket other than what it is, a 4 day, 5 day or whatever.

these items used to be scanned out of a binder, that had the same upc, not one that matched anything on a ticket that was retrieved from a locked drawer or cabinet. After scanning, the CM would retrieve the tickets from this locked drawer and hand to the guest, so no way could they be "matched" other than to the amount of days they covered.

not trying to be argumentative, just adding to the discussion about #'s on tickets.

[sonnyday]

Treloarf, glad to hear you are going to try to move on! I wish you only good things! I just wanted to let you know that I understand and completely agree with how you handled the problem, I hope that in the end it works out for you! Oh, and if it is not to much to ask, could you please let us know if you ever find the tickets or get them replaced? My family and I have worried about talked about you and the lost tickets ever since reading your first post!

[jeanneg4of4]

This may not matter at this point but, Did you ask them what is there policy ( have them read it to you, request a copy of it) on how they track thier trasactions. If you were to return the tickets, they would have to have some policy on tracking them internaly with in the company. You did lose the tickets and have to take responsibility for that but ,that does not excuse connections for poor customer service and conflicting information that they gave you . I feel I would call them one last time with my questions and concerns, tell them how you feel about thier company as a customer, log a complaint (and tell them you are going to )with disney and the better business bureal. I felt at one time that connections was a good option for us but thanks to the boards and comments like yours I have chosen not to do business with them .Life is about learning and if nothing elseI would say that this has been a wounderful learning experience and thank you .

[treloarf]

I really don't want to reopen this thread but for the last poster, I did ask them what their policy was & they said "they have an internal policy, but cannot divulge that information to me". I don't know if I will pursue the BBB, but I am definitely writing to Disney, because when I talked with the Disney Ticket Research Dept., they told me they never heard of Connections. At the time, I didn't know they were a part of Memberworks so maybe Disney knows of them.

[mousey]

I think you should contact the credit card company that you used to purchase those passes.
I don't believe that connections doesn't keep track of the serial numbers on those tickets.
What would they do if they got lost in the mail???? The credit card company may be able to
help you!!! Good Luck

[SplashMountainRules]

I think you should play Connections game and burn them! Go buy your replacement tickets (from some other company) and then send them into connections and tell them you want a refund! Don't let them have your money. How can they prove that you didn't buy those tickets from them? Maybe then they will magically find your ticket numbers! Or they will have to refund your money. Sure your still out your money but connections won't have it! Ya Ya it's dishonest. If you really want to get them. Return the tickets to them then go to the company you got them from and say they were lost, then get new ones. I know evil evil mind, but in theory it would work.

[BoyLovesBuzz]

Check Please:rolleyes:

[DisneyKidds]

Neeeaaa.

See, the horse isn't dead yet.

Just wanted to say I hope no one tries what SplashMountainRules suggested. Lets assume the scheme works. You return tickets to Connections (that you didn't get from them) and actually get a refund. You then take the ticket number from those tickets and call Disney and tell them they were lost and they give you new ones. Sounds great - if you like to be maliciously dishonest. Disney will cancel those tickets. Connections will resell them. What happens when the unwitting person who happened to receive those tickets from Connections goes to use them. Sorry, these are no good :(. That would be terrible.

Anyone who would do such a thing would have something worse than lost tickets to look forward to down there in h e double hockey sticks. It would serve such a person right if Connections determined that the tickets were cancelled and prosecuted for theft.

[SplashMountainRules]

I would just like to say that there is no way I would do this. Just my evil, sarcastic mind thinking :eek:

LOL:)