SSR spa new policy !!! UPDATE Post # 60 - page 4

[Goofy's apprentice]

We were recently at SSR and were informed of a new policy that guests are no longer allowed to use the spa facility and change rooms unless they are purchasing spa services or using the fitness facilities. Has anyone else heard of this new policy?

We enjoy using the sauna and steam room. Apparently no longer. We were told very bluntly that "guests pay over $200 to use the spa services and don't want to be overrun by DVC guests paying nothing." I'm not one to complain usually and really have not experienced harsh customer service at Disney before, but this is an actual quote.

I understand that if the facility is full it could be a problem, but I have rarely even seen anyone in the ladies facility. My husband tells me that the men's is busier. when we are there for a week, we probably go 5 days out of the 7 in the morning. I have always had the steam room and the sauna to myself.

I realize that it is clear from our documents that the spa is not a guaranteed thing, but this does seem a little extreme. Maybe they could just indicate when the busy times are and ask us to come at different times.

They did indicate that we could lie and say we were using the workout facilities, I just don't like doing that.

anyone else have this experience? what do you think?

We did talk to the front desk and they said they thought all members had received notification. I don't remember getting it.

I'd like to email the satisfaction team but can't seem to locate the email address...

[edk35]

I have never used these facilities but I also never got anything about NOT being able to use them. Keep us posted. :goodvibes

[Goofy's apprentice]

thanks. Hoping that at least I can get it changed to certain hours of the day or maybe adults only, kids with supervision. I understand their concerns but I really think we should have access

[disneynutz]

We were recently at SSR and were informed of a new policy that guests are no longer allowed to use the spa facility and change rooms unless they are purchasing spa services or using the fitness facilities. Has anyone else heard of this new policy?

We enjoy using the sauna and steam room. Apparently no longer. We were told very bluntly that "guests pay over $200 to use the spa services and don't want to be overrun by DVC guests paying nothing." I'm not one to complain usually and really have not experienced harsh customer service at Disney before, but this is an actual quote.

I understand that if the facility is full it could be a problem, but I have rarely even seen anyone in the ladies facility. My husband tells me that the men's is busier. when we are there for a week, we probably go 5 days out of the 7 in the morning. I have always had the steam room and the sauna to myself.

I realize that it is clear from our documents that the spa is not a guaranteed thing, but this does seem a little extreme. Maybe they could just indicate when the busy times are and ask us to come at different times.

They did indicate that we could lie and say we were using the workout facilities, I just don't like doing that.

anyone else have this experience? what do you think?

We did talk to the front desk and they said they thought all members had received notification. I don't remember getting it.

I'd like to email the satisfaction team but can't seem to locate the email address...

dvcmembersatisfactionteam@disneyvacationclub.com

[LisaS]

We were recently at SSR and were informed of a new policy that guests are no longer allowed to use the spa facility and change rooms unless they are purchasing spa services or using the fitness facilities. Has anyone else heard of this new policy? ... We enjoy using the sauna and steam room.The fitness facilities at SSR are free, aren't they? I've never stayed at SSR but the fitness centers are free to guests at the other DVC resorts. So what is the difference whether you work out and then use the sauna or just go in and use the sauna?

[BCV23]

The fitness facilities at SSR are free, aren't they? I've never stayed at SSR but the fitness centers are free to guests at the other DVC resorts. So what is the difference whether you work out and then use the sauna or just go in and use the sauna?

I agree.

And at all the resorts, the fitness centers are free to guests of that resort (or in the case of the Polynesian, guests can use the fitness center at the GF Spa.

[LisaS]

Assuming the CM was correct about a new policy, I wonder if the real issue here is people using the changing room and shower after using the pool on the last day of their stay. I often see moms and kids in the fitness center changing rooms, freshening up after using the pool before heading for the airport. Perhaps people were tying up lockers for hours at a time while they were at the pool or maybe the spa patrons complained about crowded or noisy changing rooms. If they restrict the use of the facilities to those using the fitness center or spa, that would result in no one under the fitness center's age limit in the changing rooms. But it still doesn't make sense to require someone to use a piece of fitness equipment in order to use the sauna!

[kikiq]

When we were at the spa this summer, that was the policy. It's maybe an issue for the men's side rather than the women's. When I was checking in for my massage, there was a group of 5/6 men (speaking another language). The spa receptionist was informing the group that they needed to use the fitness center in order to use the sauna. Half of the group left, the other half waited until the spa personnel were busy checking in clients and walked back to sauna.

My DD and DH used the fitness center. They just walked up the stairs and went in. From there, my DD said that she walked through the lounge and used the restroom in the women's area and could have easily used the sauna if she wanted. My sil and I didn't use the sauna, sat in the whirlpool for a bit. We must have been there a least an hour in that area after our massage just relaxing mid afternoon. I think there some other massage clients and only one other woman used the sauna during that time period.

[Goofy's apprentice]

I think that you are right that the issue is more with the men's facilities than the women's. The women's are almost always empty, but my dh says the men's are full.

They definitely don't want to let you in if you are only using the sauna, steam room etc. if working out, that is ok.

Apparently, if just using the shower, then there is another one available at SSR and that should be where those members go.

when I write my email I will definitely ask if using the steam room qualifies. i don't want to lie and say I am working out. I don't think that the steam and sauna should be off limits.

[Tinkerbellcrafter]

I have used the whirlpool as both a part of my massage and when we stayed there the first time in april I used the whirlpool twice with my daughter without massage services. They asked us for our room keys but never said anything about having to use the fitness equipment. Every single time I have been to the spa/locker room area for women it has been empty or one other person in there. I have never received notifcation of the requirement to have booked a service to use the facilities.

Please keep us posted....

[MinnieGirl33]

We enjoy using the sauna and steam room.


So do we. I guess I could understand it if they limited usage to guests staying at the resort but to eliminate it would be very disappointing.

The Aug-Dec Portable Perks under "Member Freebies" says, "Fitness facility use is complimentary for Members at the Walt Disney World Resort Hotel at which they are staying and at any Disney Vacation Club Resort." Aren't the locker rooms/showers/etc. part of the "fitness facility"? And it indicates any DVC resort, not just where staying.

Anybody able to find any offical word?

[Goofy's apprentice]

I just sent an email to the address provided above. Let's see what happens. It seems logical that they include coming to use the sauna as permissable. After that they really can't deny you a shower !

I hope that in enforcing a relatively new policy (we were there in April too, and never had problems) they are somewhat over zealous. Hopefully, I'll get some official clarification that I can use next time we are there.

I'd be interested in seeing if anyone can find official words somewhere. Rest assured if I get an email that gives me something official, I'll print it for the next trip. Sounds drastic I know but it really left a bad taste in my mouth.

Here's hoping that common sense prevails !!

[Tozzie]

Assuming the CM was correct about a new policy, I wonder if the real issue here is people using the changing room and shower after using the pool on the last day of their stay. I often see moms and kids in the fitness center changing rooms, freshening up after using the pool before heading for the airport. Perhaps people were tying up lockers for hours at a time while they were at the pool or maybe the spa patrons complained about crowded or noisy changing rooms. If they restrict the use of the facilities to those using the fitness center or spa, that would result in no one under the fitness center's age limit in the changing rooms. But it still doesn't make sense to require someone to use a piece of fitness equipment in order to use the sauna!

I usually do this as I take a late flight and relax by the pool on my last day, I wouldn't have a problem with the new policy if the restrooms by the pool had shower facilites, they do at Animal Kingdom as well as Coronado springs, which is where I stayed prior to joining DVC.

[fishermouse]

When we were at the spa this summer, that was the policy. It's maybe an issue for the men's side rather than the women's. When I was checking in for my massage, there was a group of 5/6 men (speaking another language). .

Not sure what this has to do with anything!!!! WDW has many guests from around the world.

Seems that having to use the fitness equipment to use the steam room, sauna etc. discriminates against disabled and elderly folks that just want to use those facilities but are unable to workout. If this is actually the policy it needs to be addressed. Like a previous post I often use the changing room and showers on the last day. If it's a nice day I spend it by tha pool then get changed and cleaned up for the flight home which is always late. If DVC wants to provide another area for this fine but until then I will continue to use the spa facilities, if they want a big scene involving security I guess they can remove me.

[LisaS]

I usually do this as I take a late flight and relax by the pool on my last day, I wouldn't have a problem with the new policy if the restrooms by the pool had shower facilites, they do at Animal Kingdom as well as Coronado springs, which is where I stayed prior to joining DVC.We do this as well which is why this report of a "new policy" has me concerned. Again, I'm just speculating on why they would even consider something like this -- I hope I'm wrong!

[WilsonFlyer]

Do SSR Owners pay for any maintenance or upkeep of the sauna/steam room/showers/workout facilities at SSR in their annual dues?

[LIFERBABE]

First, I hope this is not true, but understand if it is the new policy. I've never found the spa to be crowded either.

We do not support the spa with our dues. It is a separate entity. They could close it, move it and we would not have a say. It is in our POS this way. The fitness center, we may, and that could be where the issue lies. There used to be a small locker room across from the fitness room that they turned into the couples massage room. That leaves the spa locker area.
There is a restroom with shower area underneath the stairs that lead up to the spa. I dont like taking my kids in the spa area to change because it is a peaceful setting and I think that's pushing it.

I hope there is a sensible solution to spa use at SSR. I dont use it often, but I love my pedicures and I have used it after our morning walk/workout to chill out a bit after.

[Goofy's apprentice]

Apparently, there is another place to shower and change. The front desk staff that we complained to mentioned this. They said other showers are available. Honestly, I was just too mad to ask them where it is.

I did get the automated response that says my comments have been received and that a response will come in 5 days. Let's see.

[fishermouse]

There is a restroom with shower area underneath the stairs that lead up to the spa. .

Guess I have nothing to complain about after all since this is the shower I use. Did not know there was another. Still think if they plan to limit the sauna and steam room to those healthy enough to work out in the fitness centsr they are looking for trouble. Never had much use for the fitness center with all the beautiful paths to walk or jog. Not to mention the miles covered at the parks. Guess if your into weights etc. it's useful.

[SaratogaShan]

I wonder how they plan to police this. There is a door (unlocked) that leads directly to the showers/restroom/locker rooms from the walkway just off the pool area. I have never seen staff there at the door. There is not a check in station.

I have used these restrooms on several occassions and changed clothes a couple of times. I have never gone through the spa check in upstairs to access this area.

Just wondering, how do they plan to enforce this policy IF it is indeed true.

There are a set of restrooms by the pool (near community hall). I THINK I remember them having a shower, but I don't know about outlets for hair dryers and such.

Shan

[LIFERBABE]

Just to clarify, the restrooms attached to the community hall do not have showers.

Across from Community Hall, on the first floor under the stairs of the spa, there is another restroom complete with showers.

Then there is the spa locker room that has lockers, vanity and showers as well as a sauna and small hot tub. This is the area in question by the OP.
It is also accessible from the first level as well as by elevator.

So there is a place at SSR near the main pool to shower and change without using the spa locker room. I prefer to use the spa room, but would not take my kids in there. If I had kids, I would use the shower area under the stairs (and have). I could see this quickly becoming an issue, if you had families using the spa lockers to shower and change. Not saying this is what the OP did but could be the reason they are now turning guests away. I do purchase spa services at SSR and elsewhere and it is not the norm to have children in the locker areas, if they are not receiving a service.

I hope they work something out and I hope we as members can be mindful that we have a unique situation at SSR.

[eeyoresmom]

Yup, we were told this on two different trips this year, and I have a major issue with it. The shower under the stairs is just that, a shower. It in no way compares to the shower facilties at other DVC or even moderate resorts :sad2:

[Deb & Bill]

Isn't the spa a contracted service, meaning not run by Disney directly? Maybe that is the problem.

What's funny, though, is the one time we stayed in a studio at SSR, the spa staff were using the laundry room at the pool to launder towels for the spa. The laundry room that SSR members pay for with their dues.

[PrincessNewsie]

Isn't the spa a contracted service, meaning not run by Disney directly? Maybe that is the problem.

What's funny, though, is the one time we stayed in a studio at SSR, the spa staff were using the laundry room at the pool to launder towels for the spa. The laundry room that SSR members pay for with their dues.

:rolleyes: IMO, that's a bit overkill. If you don't want DVC using spa facilities, than don't use DVCs!

[Tinkerbellcrafter]

It is also accessible from the first level as well as by elevator.

So there is a place at SSR near the main pool to shower and change without using the spa locker room. I prefer to use the spa room, but would not take my kids in there. If I had kids, I would use the shower area under the stairs (and have). I could see this quickly becoming an issue, if you had families using the spa lockers to shower and change. Not saying this is what the OP did but could be the reason they are now turning guests away. I do purchase spa services at SSR and elsewhere and it is not the norm to have children in the locker areas, if they are not receiving a service.

I hope they work something out and I hope we as members can be mindful that we have a unique situation at SSR.

We have never used the outside pool and then gone into change and shower...I never actually thought of swimming on our last day and we usually have late flights. I have taken my daughter in to use the inside whirlpool twice because it was quieter and more relaxing and she loves the spa atmosphere. She is also VERY QUIET and does not run around shreaking, making noise, etc to disturb guests upstairs. We are in there a total of 15 minutes at a time and then we leave to shower and change in our room. Plus, this is a great mother/daughter bonding experience without having the expense of spa services. Also, the outside hottubs always seem to be non-working condition whenever I am there.

[Ksp]

We have made use of the sauna/hot tub area (women's side - DH is not interested) on visits, as well - it is such a lovely way to relax while there. After a visit to the sauna I am usually persuaded to stop and sign up for a spa treatment, so they certainly aren't losing any money on me, lol!
We are heading to SSR for a visit in January - I certainly hope that we can continue to use the area without making a massage app't. or first saying we are there to use the fitness equipment. And I certainly haven't received any specific mention of this from DVC, either.
Every time we have been there I am either alone or only one of 3 people in the area. Can't quite think why this should be an issue for the spa itself???
Good to know that there is a separate shower facility on the pool deck level; I did not know that, so, thanks!!:angel:

[Goofy's apprentice]

Not good news !!!

According to the phone conversation I just had with DVC member satisfaction...

DVc members are only entitled to use the fitness facility. That does not exptend to the locker facilities, sauna, steam room etc of the spa. We are supposed to use the other shower facilities if we wish. Apparently this is not really a new policy. it has always been the case, but the spa staff are probably just starting to enforce.

the CM even thought that they were giving us more that entitled when they allowed us to use the spa locker room while using the fitness centre.

The cm was very friendly and basically said that as the spa is a sesparately run facility any access for DVC member who aren't getting spa treatments would have to be negotiated as a member perk.

Thoughts anyone? If we complain even more maybe they won't even let us in after using the fitness facilities?

I'm really disappointed but I can't think of anything else to do...

[MinnieGirl33]

[QUOTE=Deb & Bill;28627855]Isn't the spa a contracted service, meaning not run by Disney directly? Maybe that is the problem. [QUOTE]

I believe so... I think the Spa at SSR & GF are owed by Nikki Brayn Spas & are considered an "Operating Participant" by Disney standards.

Very disappointing :sad2:

[Goofy's apprentice]

Yes, it isn't owned by Disney and that is the reason for the difficulty. It is just disappointing because they were allowing us in the past and not now.

[CarolA]

Not good news !!!

According to the phone conversation I just had with DVC member satisfaction...

DVc members are only entitled to use the fitness facility. That does not exptend to the locker facilities, sauna, steam room etc of the spa. We are supposed to use the other shower facilities if we wish. Apparently this is not really a new policy. it has always been the case, but the spa staff are probably just starting to enforce.

the CM even thought that they were giving us more that entitled when they allowed us to use the spa locker room while using the fitness centre.

The cm was very friendly and basically said that as the spa is a sesparately run facility any access for DVC member who aren't getting spa treatments would have to be negotiated as a member perk.

Thoughts anyone? If we complain even more maybe they won't even let us in after using the fitness facilities?

I'm really disappointed but I can't think of anything else to do...


I was SHOCKED to hear that folks were using the Spa facilities without SPA treatments. Everyplace else I have used the Spa that's been one of the benfits is that you get to use the nice facilities. I would never have even assumed they were for the general public (and that includes those of us on the treadmills).

I really understand the Spa's stand. The "quiet" etc is suppose to be a feature. Having resort guests getting ready to go home etc is not in the deal.

[CraftyMouse]

Yes, it isn't owned by Disney and that is the reason for the difficulty. It is just disappointing because they were allowing us in the past and not now.

Even though they were allowing it before it isn't a perk that we're supposed to have. I think you just have to look at it as a nice extra perk that you've gotten in the past and accept that the rule will be enforced going forward.

[LIFERBABE]

I was SHOCKED to hear that folks were using the Spa facilities without SPA treatments. Everyplace else I have used the Spa that's been one of the benfits is that you get to use the nice facilities. I would never have even assumed they were for the general public (and that includes those of us on the treadmills).

I really understand the Spa's stand. The "quiet" etc is suppose to be a feature. Having resort guests getting ready to go home etc is not in the deal.

That has been my experience as well. While Im sorry to hear the news, I always knew from my other Spa experiences, that we had something unique at SSR.

Even on DCL, you can use the fitness center and the locker room but if you want to use the Sauna,steam room etc in the Rainforest room, you pay $15 a day. If you had a service, the RF room is free for the day. My last cruise I paid $160 for our 15 night cruise to use the Rainforest room. Now SSR facilities are no Rainforest room, but at least it was free.

The staff has always been very accomodating, but now that SSR is sold out, maybe some things have occurred to have them clamp down. If you just paid $150 for a relaxing massage and wanted to continue to relax in the ladies spa area and there was a family from the pool changing and swimming in the hot tub, would you complain?:goodvibes

Stranger things have happened at Disney.:goodvibes It takes all kinds. We were in line to ride Goofy's Barnstormer and instead of take his toddler to the bathroom, he pulled the kids pants down right there in line and had him pee in the bushes.:scared1: So not everyone has the ability or desire to behave appropriately in all situations.

Maybe they will implement a day pass for those that want to use the spa area. It's really not all that, but was a nice place to relax after a morning workout.

They have allowed and even encouraged DVC'ers to visit and use the Spa facilities in the past. I always appreciated it but knew it was a thin line, since DVC does not pay for or operate the spa. I still think they give the best pedicure on earth and will continue to support the Spa. If not my Home resort will be just Disney's Saratoga Springs Resort.

Thank you for the update and keeping us posted.:thumbsup2

[rutgers1]

I would never think of using it unless I was getting a massage. I wasn't sure if it was an outside company that had contracted with Disney, but I figured that it was separate from SSR's normal offerings.

This is a really stupid question, but here goes.....I totally bypassed the hot tub in the spa last time (post-massage) because it was empty and I had no clue whether you were supposed to wear a bathing suit or just jump on in in your birthday suit.............So, which is it - bathing suit or birthday suit?

[Goofy's apprentice]

Thanks for all the responses. I guess it's possible that some sort of 'member perk' day pass will someday be offered. Not holding my breath.

In any event, we were lucky that the spa didn't enforce the rules earlier. we got to enjoy it up until now.

[athenna]

This is a really stupid question, but here goes.....I totally bypassed the hot tub in the spa last time (post-massage) because it was empty and I had no clue whether you were supposed to wear a bathing suit or just jump on in in your birthday suit.............So, which is it - bathing suit or birthday suit?

It's not a stupid question at all!!! I have seen people jump on in, in their birthday suits:scared1: which is fine, it's just not for me....When I have used it, I have gone in wearing a bathing suit.

[Alexander]

I was SHOCKED to hear that folks were using the Spa facilities without SPA treatments. Everyplace else I have used the Spa that's been one of the benfits is that you get to use the nice facilities. I would never have even assumed they were for the general public (and that includes those of us on the treadmills).

I really understand the Spa's stand. The "quiet" etc is suppose to be a feature. Having resort guests getting ready to go home etc is not in the deal.

I agree 100%! I couldn't imagine using the facilities if I hadn't paid mucho dollars for a treatment.

[Alexander]

It's not a stupid question at all!!! I have seen people jump on in, in their birthday suits:scared1: which is fine, it's just not for me....When I have used it, I have gone in wearing a bathing suit.

ARE YOU KIDDING ME??????? That is not a single person hot tub! OMG!!!

[CraftyMouse]

Thanks for all the responses. I guess it's possible that some sort of 'member perk' day pass will someday be offered. Not holding my breath.

The SSR spa is not part of DVC. It is a separately owned company. I truly can't see them ever offering a perk to DVC members. The facilities are meant for their clients, not everyone staying at the resort. I'm with those who have said they'd never think of using the spa's facilities if they hadn't paid for a treatment there. It just doesn't seem right.

[athenna]

ARE YOU KIDDING ME??????? That is not a single person hot tub! OMG!!!

No, I am certainly not kidding....My best friend and I had spa treatments done in '05 and we were going to use the hot tub, but there were 2 women in there, in their birthday suits, so we decided against it.

[rutgers1]

Regarding the birthday suit issue.......If you think about it, most people who are getting treatments are not there to use the pool so they probably don't even have a bathing suit. I didn't even expect it to be there. It is one of those things where you walk through a door and suddenly you are in front of a the hot tub. With my luck, I'd jump in in my birthday suit just as someone is giving a tour of the DVC facilities. The tour would proceed something like this......"And here is our spa room, and over there is a, Geez! Put some clothes on!!!!"

[LisaS]

ARE YOU KIDDING ME??????? That is not a single person hot tub! OMG!!!I've never been in the SSR spa but I've been to a couple in other vacation resorts. In those spas, the hot tubs were clothing optional. Based on athenna's post, it sounds like SSR's spa is the same. In the spas I've used, in the women's whirlpools it was about 50/50. My DH tells me it was about the same on the men's side.

[CarolA]

This is a really stupid question, but here goes.....I totally bypassed the hot tub in the spa last time (post-massage) because it was empty and I had no clue whether you were supposed to wear a bathing suit or just jump on in in your birthday suit.............So, which is it - bathing suit or birthday suit?

If, like me, you aren't going ANYPLACE neked.... they have disposable swimsuits. They gave me one last time. It was a riot, but did allow me to use the hot tub :rotfl2: (I would not wear this paper thing in public!)

There were several other women in there with me, we all had on suits!

[MinnieGirl33]

Just because people were once allowed to haul the kids & all their gear downstairs to shower & change before their late flight home doesn't mean they should have. I can absolutely understand the mgmt saying enough is enough.

IMO, the spa is an adult environment. Nudity in a locker room is not uncommon. There is a reason why there are age limits on treatment options.

I would have no problem paying a nominal daily or length of stay fee to use the steam room. I hope this is something that Nikki Bryan will consider.

[nyjets20032]

Do SSR Owners pay for any maintenance or upkeep of the sauna/steam room/showers/workout facilities at SSR in their annual dues?



well i am a ssr owner and while i am not sure exactly what my dues cover, they told me it covers all that is on the ssr property (which is why it was cheaper then animal kingdom since they have animals as well as property) which i would believe includes the fitness facilities but not the spa itself. I have NOT gotten any notification of change in policy although i have never used any of it...yet. I personally would feel odd using the hot tub and such if i didn't get services but to each their own.

[Tinkerbellcrafter]

Thanks for the update from MS. I have never encountered anyone in their b-day suits but I guess that is a good consideration for not taking my daughter in with me to use that whirlpool. I guess it is back to the outdoor ones unless having a hydrotherapy massage..which are great!!

[Doug7856]

Are there shower and changing facilities unrelated to the spa? On our last stay at AKV I noticed the great facilities, but have not seen them at SSR.

[Lynn5700]

First of all I will never get a treatment ever again at the Spa there. I had a pedicure..it was great but what I do not like is they add things on to your pedicure without telling you it is an added on service..they just do it so I assumed that it was included. So just a heads up for any women wanting to get a pedicure. I'm a hair stylist so I would never add on a service and not tell my client..I would ask if they want it and explain the extra cost. Ok vent over.

Anyway about the topic...I do think it is fair though that you should only be able to use the spa facilities only if you get a spa service.

[rutgers1]

I got a bit duped with the price, but perhaps it was just me being naive. Anyway, I had a sheet that had the price for a massage. It sounded good so I ordered the service. Then I got a call asking what type of massage I wanted. I said, "What type do you have?" After hearing the options, I chose "deep tissue." Bad choice for me, as it was about 2X as expensive, and I didn't find out until I got the bill. Ugh.

[patsal]

I was SHOCKED to hear that folks were using the Spa facilities without SPA treatments. Everyplace else I have used the Spa that's been one of the benfits is that you get to use the nice facilities. I would never have even assumed they were for the general public (and that includes those of us on the treadmills).

I really understand the Spa's stand. The "quiet" etc is suppose to be a feature. Having resort guests getting ready to go home etc is not in the deal.

My thoughts as well. I had no idea anyone would think they could/should use the facilities that others have to pay for. If paying customers are using it or not isn't the point. I guess I just do not understand why one would think they could use the sauna, hot tub, locker room, etc. Although I wish everywhere had that little swimsuit water extracter thingy that I get to use when I go to the spa at SSR!

[Doug7856]

Are there shower and changing facilities unrelated to the spa? On our last stay at AKV I noticed the great facilities, but have not seen them at SSR.

Does anyone know the answer to this question?

[CarolA]

Under the stairs under the spa there is a bathroom that I thought had a shower area. It's been a while since I was in there.

[LisaS]

My thoughts as well. I had no idea anyone would think they could/should use the facilities that others have to pay for. If paying customers are using it or not isn't the point. I guess I just do not understand why one would think they could use the sauna, hot tub, locker room, etc. Although I wish everywhere had that little swimsuit water extracter thingy that I get to use when I go to the spa at SSR!What is confusing is that most (maybe all) of the other resorts that have a fitness center also have a locker room with showers and sometimes also a sauna. SSR appears to have the best fitness center of all of the DVC resorts so I would have just assumed that it was also OK to use the locker room there and the sauna as well just as guests do at the other resorts. I don't like to walk over to the fitness center in my workout gear. I prefer to change in the locker room and then after working out, have a shower and change into street clothes before going back to my room. Given how large SSR is, I can't imagine walking from my room to the fitness center on a cold day in January in my workout shorts and t-shirt and then having to walk back like that after working out. So I'm very concerned about the possibility that even the locker room may be off limits to fitness center users.

[LindaBabe]

Even on DCL, you can use the fitness center and the locker room but if you want to use the Sauna,steam room etc in the Rainforest room, you pay $15 a day. If you had a service, the RF room is free for the day. My last cruise I paid $160 for our 15 night cruise to use the Rainforest room. Now SSR facilities are no Rainforest room, but at least it was free.


THere is a sauna (free) in the ladies locker room on DCL. I would assume it was also true for the men. The ladies locker room serves not only those getting spa treatments but also the fitness center.

[LIFERBABE]

THere is a sauna (free) in the ladies locker room on DCL. I would assume it was also true for the men. The ladies locker room serves not only those getting spa treatments but also the fitness center.

Yes, you are correct. DCL does have a sauna in their locker room as well as a sauna, steam room, and showers in the Rainforest room so thank you for the clarification.

I do agree with LisaS that SSR has a unique situation in that the locker room and spa area are combined. I would not blame anyone for thinking it is alright to use, just as we use the locker facilities at all resorts, no problems.

The solution may be to add lockers to the area under the stairs to make it a proper locker room.

At BCV and BWV, AKV, VWL there is not a separate area to shower outside of the fitness area, that I know of so you have to use those.

[Tinkerbellcrafter]

My thoughts as well. I had no idea anyone would think they could/should use the facilities that others have to pay for. If paying customers are using it or not isn't the point. I guess I just do not understand why one would think they could use the sauna, hot tub, locker room, etc. Although I wish everywhere had that little swimsuit water extracter thingy that I get to use when I go to the spa at SSR!

Well, I guess I am not as experienced with spa services as others on this board but in April, when I went in to use the inside whirlpool, the cast member asked what I was there for, took my room key and DVC member card and said "have a nice time".

I have also used it when paying for spa services while staying at OKW. It is very easy to assume that the whole area is open, especially when we toured last December after having bought DVC sight unseen in January 2006, the guide told us the facilities were included for use.

I am not saying now that they should be open without booking a service but it is very easy to see how you could make the mistake and shouldn't be as shocking as some think.:confused3 ...

[rtobe]

I agree, the locker room at SSR seems associated with the fitness center as well as the spa and it is easy to make the mistake to use it. I think the men's locker has a door leading directly into the fitness center.

I wonder if one of the concerns is cost of upkeep of the locker facilities and shower facilities if there is significant use by folks who do not pay DVC dues to support the facility (assuming that part of the locker facility is DVC and not the spa) or if the spa needs to pay its employees to keep the locker facility looking nice for the spa guests and the locker is being over used by folks not having spa services. When I book spa services I have often been encouraged to take advantage of the gym especially before a massage.

Maybe there needs to be some remodeling of the locker facilities at SSR as others have suggested.

[Goofy's apprentice]

I agree that the set up of the facilities makes it easier to assume that the locker facilities are available to those using the fitness centre.

Regarding the comments that people would never think to use the facilities without paying for services....neither would I, but....

The offer to use them was extended very openly by the spa staff initially. At our first stay at SSR we went in to the spa so my dh could see the fitness centre. They gave us a tour and specifically indicated that it was available for general use of the guests. Another trip when we returned with friends for their first stay we took another tour with them and the same offer was made. When using the facilities we were always open as to why we were there and often complemented them on the facilities.

Don't get me wrong, I understand why they are now enforcing the policies. I can see that abuse would probably have occured. I just wish that they didn't have to.

I'm going to try to contact the spa and see if some sort of day use pass is available. Then I can just make the decision if that charge is worth continuing to use a facility I enjoy.

I'll let you know what I find out....

[LIFERBABE]

The offer to use them was extended very openly by the spa staff initially. At our first stay at SSR we went in to the spa so my dh could see the fitness centre. They gave us a tour and specifically indicated that it was available for general use of the guests. Another trip when we returned with friends for their first stay we took another tour with them and the same offer was made. When using the facilities we were always open as to why we were there and often complemented them on the facilities.


I agree the offer to use the facilities was extended by SSR Spa Staff. Before they moved the Welcome Home Wednesday to BWV, they held it at SSR Performance Hall. The Spa Manager (Michael) gave a presentation about the spa and invited members to use the facilities specifically. He said we could use the locker area to relax even if we were not having a service. Being a spa vet, I would never assume that on my own, but I appreciated it.

I won the Spa prize package of Mystical Forest products, and have been hooked ever since. On my visits to the spa, I would go to the front desk, give my key and workout and use the locker room. The staff was always friendly helpful and I knew quite a few of them by name. I haven't been there since June 2007 so staff, policies etc could have changed but this was not always the case.

Thank you Goofy Apprentice for following up and I'd be interested in paying for a day pass if available.

[Ksp]

I agree the offer to use the facilities was extended by SSR Spa Staff. Before they moved the Welcome Home Wednesday to BWV, they held it at SSR Performance Hall. The Spa Manager (Michael) gave a presentation about the spa and invited members to use the facilities specifically. He said we could use the locker area to relax even if we were not having a service. Being a spa vet, I would never assume that on my own, but I appreciated it.

<snip>.

I remember that, too - that is when I did start coming over to use the sauna...and usually wound up booking a massage, too!:laughing:

[Goofy's apprentice]

Just returned from our March break trip. Now access to the change facilities without spa treatment is $12.50 a day. Using the fitness centre doesn't allow you to use the facilities. There is a change room on the ground level, under the stairs to the spa and that is available free of charge.

Sad, but it is their right to charge since they are not run by Disney. I will try again to see if DVC will try to get so reduced fee as part of the perks. Particularly sad as I don't think I ever saw anyone else using the women's facilities when I was there. Even spa guests weren't using them.

[eeyoresmom]

For those of you that are shocked that people use the SPA facility after using the fitness center, have you ever actually seen the "changing room under the stairs"? Trust me, it by no means compares to the locker room facilities in any deluxe or even moderate I've ever stayed in. I'm actually "shocked" that anyone would assume the SPA facility is not connected to the workout facilty.

[MinnieGirl33]

Just returned from our March break trip. Now access to the change facilities without spa treatment is $12.50 a day.

Any idea if this fee applies to SSR resort guests as well?

[Goofy's apprentice]

Any idea if this fee applies to SSR resort guests as well?

I didn't think to ask that question, just assumed that the fee was for everyone. It really is very disappointing. I was willing to pay something but the $12.50 daily fee just isn't worth it. If they made it more reasonable, maybe they would actually make some money on it. Having us use the facilities really doesn't cost them much...a little shampoo, water, towels etc. The facilities are already there and they run the steam room, jacuzzi etc anyway. It has always been empty when I used it. Maybe they could even consider certain times of the day when the spa treatments are not busy to let us in at a cheaper rate.

Unfortunately the fee was accompanied by somewhat rude and dismissive attitutude from the spa staff (whom I have always found very pleasant before) so there must be more that just me that are upset.

[Chuck S]

I'm pretty sure the fees are for everyone. The onsite spas and salons lease the facilities, and I'm sure they aren't cheap.

[Deb & Bill]

If the spa is going to charge to use the locker room, then they need to pay for laundering their own towels instead of using the resort laundry room just across the way. I was using that laundry room once (we were in a studio for a few days) and the spa staff kept coming into the laundry room with dirty towels and to take them out of the dryer.

[Chuck S]

I don't know about SSR, but the hair salons, owned by the same company, evidently contract with Disney for their towels, as housekeeping delivered a large cart full to the salons.

[highflyer747b]

I was extremely disappointed at the decision to not allow free access to the locker rooms for resort guests. I have raised my concerns with MS and was told it was out of their control - somebody else operates the spa - well, I'm sorry, as far as I'm concerned, if it's got Disney's name on it, it's a Disney product.
I was told to use the ground floor facilities. So, last week I went to check it out. It's a disabled shower & toilet facility with two urinals. They've put some lockers and towels in there (right next to the urinals!!!) and there isn't even a bench!!! OUTRAGEOUS
It also highlights the question whether or not able bodies people should be using disables facilities.
I shall be writing MS asap; I suggest you do the same!

Philip

[Chuck S]

Member Services is correct, it is not a DVC facility. All of the services at the resorts are either Disney operated or privately contracted, either way they are not under direct DVC/DVD control.

None of the spas or hair salons are Disney operated, they are leased areas, except for Bibbidy Bobbidy Boutiques and the Harmony House Barber shop in the MK. If you leased space for a business, should you be forced to grant access to your facilities for free, and still pay a pretty penny to lease them?

[LIFERBABE]

I was extremely disappointed at the decision to not allow free access to the locker rooms for resort guests. I have raised my concerns with MS and was told it was out of their control - somebody else operates the spa - well, I'm sorry, as far as I'm concerned, if it's got Disney's name on it, it's a Disney product.
I was told to use the ground floor facilities. So, last week I went to check it out. It's a disabled shower & toilet facility with two urinals. They've put some lockers and towels in there (right next to the urinals!!!) and there isn't even a bench!!! OUTRAGEOUS
It also highlights the question whether or not able bodies people should be using disables facilities.
I shall be writing MS asap; I suggest you do the same!

Philip

You should take pictures and send them in also.

I dont think the Spa should be forced to let us use their facility and they are correct to assess a charge for its use, although I think the $12 is a little high considering I've been to much nicer facilities that charge only $15 such as DCL rainforest room and spas in Vegas.

But DVC should take the responsibility and build a proper locker room for the members as they have done with all the other resorts. That was their oversight in the construction of SSR and should come out of the Developer's pocket.
OKW has a small locker area also, so it doesnt have to be fantabulous, just adequate to meet the needs of the membership.

[Chuck S]

You should take pictures and send them in also.

I dont think the Spa should be forced to let us use their facility and they are correct to assess a charge for its use, although I think the $12 is a little high considering I've been to much nicer facilities that charge only $15 such as DCL rainforest room and spas in Vegas.

But DVC should take the responsibility and build a proper locker room for the members as they have done with all the other resorts. That was their oversight in the construction of SSR and should come out of the Developer's pocket.
OKW has a small locker area also, so it doesnt have to be fantabulous, just adequate to meet the needs of the membership.


That is the solution...rehab the free changing rooms, and possibly expand them a little. Preferably at DVD expense, but it shouldn't cost a whole lot even if SSR owners had to pay the tab.

[Deb & Bill]

Do the other resorts have locker rooms to change at the pools? OKW just has a bathroom with a shower and a bench.

[nukemedteck]

In 2008 my gf and I stayed at SSR. (DVC members since 1994). Loved it. I couldn't say enough good about the spa. I started my mornings with a workout and use of ALL the facilities. I also ended each day with a jog followed by a shower and use of the facilities at the SSR spa. It was wonderful. Yes, fitness is my idea of a vacation. Upon returning in 2009 we were shocked when we were told that we could not use the spa facilities aside from the fitness room. My plans of starting and ending my vacation days at the spa were ruined. The manager was terribly rude. She explained that the policy had changed. We were devastated. We were so upset we decided to have our vacation massages at the Grand Floridian instead. At the GF I explained our experience and disappointment. The young women at the GF were very polite and surprised to hear about such a policy. (Both spas are run by NIKKI BRYAN). They informed me that I could use all of the facilities at the GF. Now we were just confused. I want to feel comfortable on my vacation. I don't want to worry about using a facility I'm not supposed to. I sent an email to DVC satisfaction but never received a reply. It is my understanding from other members that full use of the SSR spa requires a $12.50 payment per day. Okay, I understand it's hard to have a spa experience if the spa is over run with guests. I don't mind the $12.50 per day but let's get that information out in open and up front. When I book my DVC vacation, especially at SSR, I should be asked, "Would you like to add full spa facilities use for $12.50 per day?" Well, that's my two cents... for what it's worth. :banana:

[CarolAnnC]

This is a thread from over a year old so I am going to close it here. Thanks all..