View Full Version : Sunwing!

11-06-2008, 03:40 PM

Do not EVER book Sunwing please! I am so upset with them! I booked a flight, but purchased extra insurance, thinking it was an okay deal. It was good until I got the insurance which brought it up to $481 return from YYZ. I was supposed to be going to school at U of T and am not now. (That's a whole other story involving money I will never see again-deposits not being returned! :sick: ) I didn't end up going to school because of money issues, so I stayed here and substitute taught since Sept. Things were fine, I still planned on going to WDW in Dec. But then I got a full time teacing job for the rest of the year. :teacher: That's usually a good thing, but it's sad when you have to cancel a trip to WDW. I keep trying to stay positive, but I always figured this was going to be my main chance for Disney in Dec.

Anyways, I called Sunwing in September and added 2 days to my trip. Fine and dandy. Then I call today to cancel and they tell me I will get NOTHING back because by adding 2 days I used up my insurance! I had NO idea! The guy I was speaking with did not mention that to me at all. I can't even get back anything, not 50%, not 30%, nothing. I am just about sick. I feel like this whole year has just been about giving money away for nothing. The residence is not giving me back $600, now the flight was almost $500. Maybe I'm just stupid, but I was under the impression that the insurance would cover me for unlimited changes/cancellation. Had he told me that I would not be able to cancel when I was making the change, I would have thought hard about it and maybe just cancelled and booked a flight out of Charlottetown anyways.


Anyways, basically needed to vent and give everyone a heads up on Sunwing.

Thanks for listening and for listening to my warning!

11-06-2008, 05:32 PM
You must buy
coverage for the entire duration of your trip, its in the plans coverage.


also from what I can see in the terms and conditions page also on sunwing florida air trips cancelation fees are 100 %

BUT I would wright someone higher up, when you add 2 days to your trip, if it had voided your insurance they should have stated this, or atleast given a refund of your insurance, or allowed you to purchase the extra 2 days worth, don't give up, right them a letter, right the ceo, or ambudsman, but be warned it WAS all in the terms and conditions, you didn't bother to read.

11-06-2008, 06:34 PM
If it were me.......I'd be ruining someones day tomorrow! :eek:

11-07-2008, 12:40 PM
Generally, I'm surprised that they allowed you to make the first change at all! Because for the most part, insurance doesn't cover you just changing your mind without a medical reason or something...

Next time, make sure you are aware of all of the terms and conditions when booking and changing. :confused3