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Wazzo
10-31-2008, 11:45 AM
Hello!! :goodvibes

I was shocked to find out that a recent WestJet rate is cheaper than anything I can find out of Syracuse. :eek: Out of Montreal, it was $99 both ways, but when I went to book the next day, one leg went up to $139 while the return leg stayed at $99. Is there a chance that it will go back down to $99? Or should I just BOOK it??

Thanks! :thumbsup2

chasbos
10-31-2008, 11:51 AM
I always say if you are happy with the rate - book it! Now did you go right to the end of pricing and get the total with taxes? That makes a big difference.

There were flights from Toronto for $29 each way and when the taxes were added it was still $100 for than flying from Buffalo.

But now the exchange rate is more in the Canadian airports favour - so it is all about doing the math and booking with what you are happy with.

Wazzo
10-31-2008, 12:21 PM
I always say if you are happy with the rate - book it! Now did you go right to the end of pricing and get the total with taxes? That makes a big difference.

There were flights from Toronto for $29 each way and when the taxes were added it was still $100 for than flying from Buffalo.

But now the exchange rate is more in the Canadian airports favour - so it is all about doing the math and booking with what you are happy with.

Yes, the total price was a good one. I think it's not necessarily a good price, it's just that the Syracuse prices aren't as good as they usually are! ;)

You're right, I'd rather pay in CDN dollars, and we also have people we can stay with in Montreal. If we go out of the US, we have to pay for a hotel the night before and to pay for parking the whole time we're gone!

tigercat
10-31-2008, 10:56 PM
If you see a good price on West Jet site book it. The prices seem to go higher and higher the more you wait.
tigercat

Wazzo
11-01-2008, 03:23 PM
Okay, so I booked it yesterday!

And today it went back down...

I called WestJet to ask for the credit, but they charge you to change the file, so it would have ended up costing me $30. No fair! :mad:

Everytime I see those WJ commercials, I always think they are badly done... there is NO way any company can live up to those ads. You know, the ones where the WJ employee follows you to your board meeting to order the sushi and make sure your PowerPoint presentation goes smoothly?

So, here is our conversation:

ME: "So, even though WestJet cares, you don't care enough about this?"

WJ Lady: "No, that's just the way their policy is."

ME: "'They?' Aren't you supposed to be a WJ owner?" (again from those stupid commercials!)

WJ: "Yes, but... While you're on the phone may I take the time to update your file?" "...is there anything else I can help you with today?"

ME: "Sure, can you provide me with an address to write to about this? And your name again??"


I may not have got results, but it felt GOOD! :snooty: [B]Thanks for listening to me rant!!! :rotfl: :hug:

minnie56
11-01-2008, 03:42 PM
I am flying WJ for the 1st time next Sunday..I hope they do better than they treated you! I always say-you don't get a 2nd chance at a 1st impression, and unfortunately, this will jade how you feel about them.

My DH HATES WJ and refuses to fly them. No 2nd chances with him!

chasbos
11-01-2008, 04:07 PM
I am sorry you did not get the price you wanted - but they are very clear in their bookings and they do not give you a credit if the price goes down. You have to book Southwest if you want no hassle credits.

I am wondering why people think they are entitled to a credit if the price goes down after you booked it already? Would you like it if they increased your fare because they upped the price the next day?

What about cars - do you expect to get a credit when you buy a new car and a week later they come out with extra buyer incentives?

The WJ agent was just doing their job.

calgarygary
11-01-2008, 05:00 PM
I am not a huge fan of westjet and one of my worst flights ever was on them. However, I will give them kudos for at least paying attention to their feedback from the westjet website. I left negative feedback there and received an email response the next day. Many companies could learn from them in how to deal with complaints.

Wazzo
11-01-2008, 05:08 PM
I am sorry you did not get the price you wanted - but they are very clear in their bookings and they do not give you a credit if the price goes down. You have to book Southwest if you want no hassle credits.

I am wondering why people think they are entitled to a credit if the price goes down after you booked it already? Would you like it if they increased your fare because they upped the price the next day?

What about cars - do you expect to get a credit when you buy a new car and a week later they come out with extra buyer incentives?

The WJ agent was just doing their job.

I totally agree... it's just those damn commercials that make me expect the world from them. If they didn't have those commercials, I wouldn't be ranting! ;)

dis_guy
11-01-2008, 05:55 PM
An airline is an airline is...

I've flown WJ a bunch and they're nothing special. They're FAs sit with their feet up just as much as any others do. I've flown United, Air Canada, Qantas, Canadian, Wardair, is my age showing?

Anyway, the best service I ever got was with AC when I was a "regular" on their daily 5:35 pm YEG-YYZ run years ago. Simply because I got to know the cabin crew over time.

chasbos
11-01-2008, 05:58 PM
Those commercials are so far fetched it is actually ridiculous to air them! You know the one where she sells his jet ski for more than his asking price - come on!

Mr. & Mrs. Smith
11-01-2008, 06:21 PM
I am sorry you did not get the price you wanted - but they are very clear in their bookings and they do not give you a credit if the price goes down.

Exactly. What do you plan to say in your complaint letter exactly?

I totally agree... it's just those damn commercials that make me expect the world from them. If they didn't have those commercials, I wouldn't be ranting! ;)

Riiiiight. And every time I buy a case of Coca Cola I expect to become an Olympic champion. :rolleyes:

Wazzo
11-01-2008, 07:02 PM
Those commercials are so far fetched it is actually ridiculous to air them! You know the one where she sells his jet ski for more than his asking price - come on!

That's what I'm getting at... SO true! :thumbsup2

Exactly. What do you plan to say in your complaint letter exactly?

http://www.thesmilies.com/smilies/surprised/flamed.gif (http://www.thesmilies.com)Aw, c'mon! You've gotta see what I mean here! I was just employing some tongue-in-cheek humour on the phone (and I thought here - oops!) to let them know that I really don't love their "exaggerated advertising"!


Riiiiight. And every time I buy a case of Coca Cola I expect to become an Olympic champion. :rolleyes:

And besides, to me, a promise with regards to product performance is more of a buyer beware flag than a promise in customer service. :upsidedow I really appreciate it when people with a role in customer service spread the LOVE!!! :flower3: :grouphug: :hug:

Wazzo
11-01-2008, 07:03 PM
My DH HATES WJ and refuses to fly them. No 2nd chances with him!

Uh oh, what happened?? :confused:

cdotla
11-01-2008, 07:20 PM
So, here is our conversation:

ME: "So, even though WestJet cares, you don't care enough about this?"

WJ Lady: "No, that's just the way their policy is."

ME: "'They?' Aren't you supposed to be a WJ owner?" (again from those stupid commercials!)

WJ: "Yes, but... While you're on the phone may I take the time to update your file?" "...is there anything else I can help you with today?"

ME: "Sure, can you provide me with an address to write to about this? And your name again??"


I may not have got results, but it felt GOOD! :snooty: [B]Thanks for listening to me rant!!! :rotfl: :hug:

Too funny!!!! So true!

FYI - in your post you indicate that you had purchased the tickets the day before you called for a refund of the fare difference.

Under West Jet (and Air Canada) regulations, you would have had a 24 hour period in which to cancel your reservation for a complete, full refund. This is not widely advertised by either WJ or AC, but completely true.

So...if your fare went down lower within 24 hours they should have advised you that you could have rebooked and then cancelled the original booking for a complete refund.

In light of this, I would continue to rattle their chains!

cdotla
11-01-2008, 07:22 PM
I am sorry you did not get the price you wanted - but they are very clear in their bookings and they do not give you a credit if the price goes down. You have to book Southwest if you want no hassle credits.

I am wondering why people think they are entitled to a credit if the price goes down after you booked it already? Would you like it if they increased your fare because they upped the price the next day?

What about cars - do you expect to get a credit when you buy a new car and a week later they come out with extra buyer incentives?

The WJ agent was just doing their job.

Because her post said it went down within 24 hours. WJ policy is that any ticket can be fully cancelled and refunded within 24 hours. The agent should have told her that.

Mr. & Mrs. Smith
11-02-2008, 06:02 AM
Because her post said it went down within 24 hours. WJ policy is that any ticket can be fully cancelled and refunded within 24 hours. The agent should have told her that.

I have a feeling that the "24 hours" was just a guesstimate on the OP's part.

mtmbyck
11-02-2008, 07:20 AM
Don't waste energy stressing! Enjoy the fact that you got a deal and are flying with a Canadian Carrier. I paid $400 each US for 5 of us flying out of Buffalo on Jet Blue in March! UGH! I'm thankful I booked and paid for it back in August when the rates were better!

I understand the principle but sometimes it is easier to let it go.

Wazzo
11-02-2008, 09:09 AM
I have a feeling that the "24 hours" was just a guesstimate on the OP's part.

Actually, it was definitely within 24 hours.

Don't waste energy stressing! Enjoy the fact that you got a deal and are flying with a Canadian Carrier. I paid $400 each US for 5 of us flying out of Buffalo on Jet Blue in March! UGH! I'm thankful I booked and paid for it back in August when the rates were better!

I understand the principle but sometimes it is easier to let it go.

Agreed!! :goodvibes

grantclaire
11-02-2008, 09:58 AM
Hi We have flown WJ many times, they are a nofrills airline. I have found they have very good customer service. I too have emailed them and have received prompt response. I am flying with them again in March. I believe the cancellation policy states same day cancellation not 24hrs. Does not hurt to ask! WJ fares do seem to change alot. The airline portion of vacations can be the most frustrating part.

chasbos
11-02-2008, 12:33 PM
I had to laugh when grantclaire called WJ a no frills airline! They are luxury compared to some in the states. They have TV's in the esats and they give snacks.

Many airlines in the US are no frills - no TV's, radios, purchase food items only.

Mr. & Mrs. Smith
11-02-2008, 01:11 PM
Actually, it was definitely within 24 hours.

Well then what did she say when you informed her of that? Did she lie about their policy? :confused3

cdotla
11-02-2008, 01:52 PM
Hi We have flown WJ many times, they are a nofrills airline. I have found they have very good customer service. I too have emailed them and have received prompt response. I am flying with them again in March. I believe the cancellation policy states same day cancellation not 24hrs. Does not hurt to ask! WJ fares do seem to change alot. The airline portion of vacations can be the most frustrating part.

It may "say" 24 hours (although I actually don't think it says anything at all because I have looked), but it is actually 24 hours.

I was advised of this less than 1 week ago.

FYI - I have personally within the last year cancelled both AC and WJ reservations within 24 hours without penalty (i.e. full refund).

minnie56
11-02-2008, 02:13 PM
Cancelling Your Flight: WestJet flights can be cancelled up until two hours prior to flight departure. When you cancel your booking (same day as booked) online , through the Sales Super Center or in person at an airport, you will have the option of receiving a refund minus a $25per booking cancellation fee back to your credit card; or, a full Future Travel Credit and no fee.



For cancellations after the original date of booking, a fee of $50 plus tax per person will be deducted from the total amount. The remaining funds will be transferred into a WestJet credit file. This credit file can be used for any future WestJet flight. A credit file is valid for one year from the date it was created, and is fully transferable.

SO, if you can cancel without penalty for a full future travel credit, can it not be cancelled and rebooked at the lower price?

cdotla
11-02-2008, 02:49 PM
The $50 change fee DOES NOT apply if the reservation is cancelled within 24 hours.

You get a full refund in your original form of payment.

This is the case with both AC and WJ.

minnie56
11-02-2008, 02:57 PM
The $50 change fee DOES NOT apply if the reservation is cancelled within 24 hours.

You get a full refund in your original form of payment.

This is the case with both AC and WJ.

That's right-it's $25

cdotla
11-02-2008, 03:07 PM
That's right-it's $25

Actually, I was charged nothing by WJ.

And I am 100% certain that at AC there is also no fee. I just cancelled a reservation in the last week and was fully refunded.

minnie56
11-02-2008, 03:38 PM
Hey don't shoot the messenger! I merely copied from their Website! If they differ..so be it!

Wazzo
11-02-2008, 05:03 PM
Well then what did she say when you informed her of that? Did she lie about their policy? :confused3

For cancellations after the original date of booking, a fee of $50 plus tax per person will be deducted from the total amount. The remaining funds will be transferred into a WestJet credit file. This credit file can be used for any future WestJet flight. A credit file is valid for one year from the date it was created, and is fully transferable.


This is what she told me... since it was technically not the same day, the $50 per person applied for any changes to the file. Whether it be a name change, flight change or price change.

grantclaire
11-02-2008, 05:49 PM
Yes the seat TVs are great! I have never flown a US carrier, I still remember my first flight to Orlando 20 yrs ago on Canadien Air. Full meal, wine and hot towels. Times have changed!

Nicki828
11-02-2008, 08:57 PM
They were good with me. We booked a package and weren't offered to include the dining plan. When we called back a few weeks later to add it on we found out it was only additional charge of $140 for the 4 of us for the week, but they were going to charge us $75/person cancellation fee. When we mentioned we were never advised of the option to add this when we initally booked (we booked through a Visa rewards program and they booked through West Jet) they ended up waiving the fee.

Jackie Psarianos
11-03-2008, 01:29 PM
Sounds like a great deal....book it.:surfweb:

Mr. & Mrs. Smith
11-04-2008, 09:41 AM
This is what she told me... since it was technically not the same day, the $50 per person applied for any changes to the file. Whether it be a name change, flight change or price change.

Well, then, I guess I don't see the problem. This would allow you to get the new discounted price plus $50. They are allowing you to cancel. I'm not sure what more they can do.

bunnyfoo
11-04-2008, 02:55 PM
Actually, I was charged nothing by WJ.

And I am 100% certain that at AC there is also no fee. I just cancelled a reservation in the last week and was fully refunded.

Yup, it applies to AC too. DF and I booked tickets with them in May - I can't remember why but we booked our tickets on two separate transactions. Well, the first one went through at the discounted price but I guess that was the last discounted ticket so when we tried for the second ticket it was a much higher fare. We called to ask what happened and the agent said we could cancel the first ticket without penalty.