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View Full Version : how can a "free upgrade" cost me $388?


debraW76
10-02-2008, 03:28 PM
We had two connecting rooms at the sports with free dining for 6 nights for $1717. This was for 2 adults, 4 kids, and one toddler. This was with one day only basic tickets for everyone as we had unused tickets and wanted the free dining.

Then we wanted to add another adult and child - I anticipated the change to be only the cost of their one day ticket but they charged me an additional $388 above what we discussed. I called our TA and she called Disney and they had changed one of our rooms to a preferred and left one at a standard and that was why the price increase.

Well fine, but we needed connecting rooms as we will be travellng with small children and Grandma which none can be left unattended. Sports didn't have anymore connecting rooms available so Disney offered to upgrade us for two nights to the Yacht club. :cool1:

At first I was glad for the free upgrade because we probably will not be able to afford the YC for another several years. But then they said it would be for the same price meaning I still had to pay the extra $388.

First, I did not request the preferred room so I am still unsure why they charged us more. Second, we did request connecting rooms several months ago and was assured this would be met since we had small children. And now I am already stressing about having to move resorts midway through our vacation. We will have a baby, 5 kids and a Grandma who we will have to pack up and move on day 3 of our stay!

Don't get me wrong I am grateful for the opportunity to stay at the YC, but I am upset because they made it sound like I was getting something for free when in fact I am still paying $388 more than what we discussed which I presume is for the preferred room at the all star sports.

I'm not sure what to do. This vaca was already at our max budget and I am not sure where the extra $388 will come from. I can't call Disney since the ressie was made by a TA. So my only contact is my TA and she just thinks this is a wonderful deal for our family and doesn't understand why I am not happy about having to move resorts for an additional cost of $388.

Do we have any other options in this matter? Or do we just have to accept that I will be moving my family on day 3 and paying $388 to do it?

Darcy03231
10-02-2008, 03:47 PM
Part of the charge may be for adding the extra people to the room. I believe they charge so much pp/per day. The cost difference between the preferred room and the standard room is about $15/night, so you should have been changed $90 for the preferred room over the standard room.

Sorry, can't help you with the rest of it.

delmar411
10-02-2008, 04:19 PM
to be honest? I think you should be thrilled to get YC for AS prices. And the extra money is probably not the room issue but that fact that G-ma & extra child isnt' going to get free dining because that was a limited time promo that ended quite a long while ago. :confused3

That's the only place I can see the extra money coming from.

Colinsmom
10-02-2008, 04:21 PM
I don't understand how that happened, but your TA should be able to explain it better. That said, connecting (that is, rooms with an inner door between them) are NEVER guaranteed at Disney (unless you are traveling with, say, one adult and four minors). They are only a request. Their assumption is that your 2 (now 3) adults could always split up between the two rooms to supervise the kids.

So you may get rooms down the hall, around the corner or even one floor apart when you check in. Disney tries to accomodate all the requests, but it just isn't always possible. Checking in early in the day seems to help vs. checking in late in the evening, but it is still only a request.

I wonder if you ended up with the preferred location because that's all that is available for your dates. Again, still not sure about the $388 (are you sure it is only one day tickets? no trip insurance added?).

Have you thought about changing back to your original reservation and just adding the two extra people when you check in? They couldn't use ME if you go that route but at least you would be dealing directly with Disney.

The upgrade to YC sounds like a VERY generous offer given my understanding of the situation!

PrincessSuzanne
10-02-2008, 04:34 PM
Well, to add an extra adult is an extra $10/night, then the added price per night for a preferred location and then the 2 tickets, can't possibly be $388, but for the YC, you got an outstanding deal.

Suzanne

aka-mad4themouse
10-02-2008, 04:35 PM
I'm just guessing at this but the math could be right...
Disney Dining Plan for 1 adult and 1 child = $38 + $10 (per night).
1-day MYW Base Passes for 1 adult and 1 child = $80 + $67

Assuming that you're staying 5 nights/6 days the cost would be 5 x ($38 + $10) + $80 + $67 = $387.

Maybe that's where the additional cost is coming from?

srgibbs
10-02-2008, 04:40 PM
I would be thrilled if that was offered to us. You just had to buy 2 one day tickets and those 2 people just got free dining for the whole stay.You were upgraded to the YC which is very expensive and the total extra was close to $400 which does include the 2 one day tickets you purchased. I can understand money being tight but it does sound like Disney has tried to be fair with you.

PrincessSuzanne
10-02-2008, 04:49 PM
I'm just guessing at this but the math could be right...
Disney Dining Plan for 1 adult and 1 child = $38 + $10 (per night).
1-day MYW Base Passes for 1 adult and 1 child = $80 + $67

Assuming that you're staying 5 nights/6 days the cost would be 5 x ($38 + $10) + $80 + $67 = $387.

Maybe that's where the additional cost is coming from?


She has free dining, so that is not it.

Suzanne

kim929
10-02-2008, 04:54 PM
[QUOTE=Colinsmom;27938987]I don't understand how that happened, but your TA should be able to explain it better. That said, connecting (that is, rooms with an inner door between them) are NEVER guaranteed at Disney (unless you are traveling with, say, one adult and four minors). They are only a request. Their assumption is that your 2 now 3 adults could always split up between the two rooms to supervise the kids.).


I am traveling with 2 ad and 3 children, I was told I am guaranteed to have connecting rooms since we need it for the children. If she had reserved 2 standard rooms in the beginning, then it should of been available when she added the extra people. Personally, I think the TA might not of been paying attention when they called to add the extra adult and child and some how changed the room status. Because if she reserved 2 std rooms in the beginning then those 2 rooms should of still been available when the change was made. So she should only be paying for the additional adult but since there wasn't any in the second room would they still charge the fee since the 3rd adult is going into a room where there was no adult in the beginning? I would call disney and ask the questions directly as if this were a new reservation, then call the TA back.
But I would love to have the upgrade you are being given. Enjoy it.

polyqueen
10-02-2008, 05:20 PM
I agree with the previous posters--you are getting a very good deal. Not only are you getting a double upgrade (from a value to a deluxe), you're getting a great pool with excellent staff and activities, the boardwalk area and great proximity to two of the four parks. Enjoy!:wizard:

riaesq
10-02-2008, 05:50 PM
Since there are two rooms and each can hold two adults at no extra charge, the $10/night shouldn't even come into play. One room would have two adults and 2 kids, and one would have 1 adult and 3 kids.

Subtracting the tickets gives you an additional per night cost of 40$- which would account for two rooms at preferred rate (20/more per night each). That's also about the cost of Grandma's dining plan if the free offer were over but doesn't reflect the add'l child so that explanation doesn't work.

All that said, to repeat what the rest of y'all have said--- for the upgrade you are getting, that's some deal- that room at YC would cost 3x that rate or more.

I'd clarify the answer to the question - Let us know!

Illuminations_Rocks
10-02-2008, 06:11 PM
While it might be a "good deal" - it isn't what you wanted. Period. It will be stressful for you to switch resorts after 2 nights when you're only staying for 5. If you want to do that, great. However, why were you charged that amount? You need to know the breakdown. They should make it right for you - be it Disney or your TA, someone should put it back the way you had it - AND you need to ask your TA to specifically go over exactly what the costs are for.

mom4graceandlogan
10-02-2008, 06:59 PM
Having always done splits stays and with young children, I feel your concern about not being sure about trying the Yacht club. I find that it is difficult to do in the middle of a ten day trip with small kids. It will really eat up part of your day. IN fact on our next trip we will have a one year old, 6 year old and 9 year old and I told my husband no split stay with a baby. Unless you want to give up a park day and dedicate it to spending the full day at yacht club, then I would be hesitant to switch despite the upgrade. We just got back and we ended up doing Beach Club Villas/WL villas as our split stay. On our change day we put on our swimsuits, packed up our bags and had Disney transfer them to the other resort. We spent the day at the Beach Club Pool and then went over to WL at check in time. YOu could do the same thing if you really wanted to try the Yacht Club, just pack up have bell services move your stuff(which is free-but they will be expecting a tip) and go spend the day enjoying the Yacht Club Pool. If you know you are going to be in the parks alot and not have time to explore Yacht Club, I would not accept the upgrade. I don't think it is worth your hassle just to sleep there. YOur travel agent owes you an explanation of exactly what the new charges are and what they are for. Doesn't matter if they are offering up Yacht club as a alternative. If you don't want to move mid stay you should not have too. Disney owes you 2 rooms at the standard rate price even if they don't have the two standards available. They should give you the preferred at that standard rate price. Your travel agent should have insisted on it. The most logical explanation for the extra $ is that GM and extra child do not qualify for free dining as that offer long expired. I also agree that you should not be charged an extra adult fee as you can spread them out between the 2 rooms. YOu need to get back in touch with your travel agent, have her contact Disney again and see what can be done for you to ensure connecting rooms at a resort without a split stay. While you may not be able to guarantee an actual door between the rooms. YOu should be able to get the rooms next too each other. THe room assigners can work things out when needed. Be insistent on it. Explain that GM cannot be left to supervise the small children despite her being an adult. Have your TA make them check the other values, mods etc. to see what they can come up with without you having to check in and check out. Be polite, explain that while normally you would consider the Yacht Club to be a wonderful opportunity but it won't work well for your family this stay as packing up and transferring would be to difficult with a baby for a relatively short trip. This is why I know longer use travel agents for my Disney trips. I find that the people at Disney are usually very helpful in resolving issues directly and if they aren't you call back and get another CM to help you. I certainly see the benefit of a travel agent for those that need it but I don't like giving over the control of dealing with Disney directly. Also don't know why GM can't be left with the kids, but if it is a health/mental issue, you can always go the route of going through Guest Services and having your reservation marked as needed special accomodations for medical reasons. Yacht Club Beach Club are amazing, but your Disney vacation should be magical as you envisioned it, not by compromising to fix there error. Maybe they can move you to another value or a moderate where you won't have to be moved.

dijid
10-02-2008, 08:20 PM
Did you add the extra people after the time frame for booking free dining? The numbers certainly make sense that you're paying for their dining plans.

LilyWDW
10-02-2008, 09:15 PM
I am traveling with 2 ad and 3 children, I was told I am guaranteed to have connecting rooms since we need it for the children.

Connecting rooms are NOT guaranteed. This is an issue that has come up again and again on the resort boards. Since the adults can split up and 1 stay in each of the rooms then there will never be children alone. Connecting rooms are only a request.

It is possible that your TA may have messed up.

Moeluv4u7
10-02-2008, 09:24 PM
Although the value of the room may have been FREE- You must still pay the tax and pp charge- Just like on a coupon at the grocery store... You have $1- off a box of cereal that costs $3.89- It would be $2.89 but your tax is charged on full price- that is why coupons are taken off after your subtotal is calculated

njziggy
10-03-2008, 05:13 AM
I would call back the TA and ask for a breakdown in the price. I'm thinking the additional cost is for the "free dining". Although the majority of your party was booked during the free dining promo, the additional people were added on after the promo was over so they are not eligible for the free dining.

angwill
10-03-2008, 06:49 AM
Paying for dining isn't making sense to me. We added my DH to our reservation after the free dining offer was over. He still got free dining because he was staying in our room that was already booked as a free dining package room. Maybe they charged for length of stay tickets for the additional two? let us know the outcome.

disneyleslie
10-03-2008, 07:54 AM
I am a travel agent - there is no way she should not be able to tell you what the difference is - if they don't know they need to ask disney - now if they left one room std. and moved one to preferred there is no way those are going to be connecting so you need to check on that as well - if they moved both to preferred you would definitely see a cost difference but it's usually only aoubt 10 bucks more per night - so with two one day passes it still should not be 388 -- don't settle for something you don't want - i have added people to rooms many times and they did not change the actual rooms - unless they had you guys in a king room - then they would have to change that - but otherwise the rooms should not have changed - you're just adding two people to the two spots you have left. Either way - don't settle for something you don't want - if disney made the change ask them for the bc the whole time as you don't want to move. They might do it.

Leslie

debraW76
10-03-2008, 08:07 AM
Wow, I wasn't expecting such a response.

I did ask my TA why the price difference and she said it was for their 1-Day tickets (one adult and one child) and they upgraded one room at the sports to a prefered and left the other as a standard. I never asked to be upgraded and it is my understanding that if you ask for standard, you pay for standard. If the hotel overbooks your room type then the upgrade will be for free. I have never heard of them upgrading your room from a standard to a preferred and charging you for it without it being a request.

That is when I asked if the rooms would be connecting as I had requested in my original reservation months ago and she said no, that one would be in a preferred location and the other somewhere else. Then she called Disney to see if they could get us connecting rooms at the sports. They didn't have any connecting rooms for the first two nights of our stay so she checked other places and that is how we wound up two nights at the YC and 4 at the sports.

The upgrade was due to fault of their own. I can understand that. But the original charge was for changing one room to a preferred which we did not request. That is what I think should be taken off.

The transfer will be inconvenient but possibly worth a day at SAB. We will handle our own luggage because I dont trust the luggage people at the values from comments from other posters on this board. If I was going from deluxe to deluxe or even a moderate I would let them transfer my bags. But I dont want the Sports handling my bags. We have our own car so it wont be that big of a deal. (hopefully)

Our transfer day is the day we are going to MNSSHP so we were planning on being lazy that day and even taking a nap so that we can stay up a bit later that night. Not sure how that will work now as we will have to check out by 11 and can't check in until 4 so basically we will be 'homeless' for 5 hours. I am a bit worried that without rest my gang wont last until 8 that night.

I am keeping the 'free' upgrade to the YC in spite of the inconvenience and annoyance that they keep calling it free.

This was our first and last time to use a travel agent. Not to speak badly of her, I think she tried hard to make us happy. It is just that our family is so complicated, I just wish I could have just talked to Disney directly. Like one poster said, if the CM doesn't give you an acceptable answer, you can just hang up and call back and talk to a different CM. With a TA, you hang up and call back and get her again!

Thanks for letting me vent. :hug: I feel much better now :laughing:

crisi
10-03-2008, 08:43 AM
I wonder if your "free upgrade" was not actually a "free upgrade" but a case of miscommunication - an upsell presented as an upgrade with either you or your TA understood as "free."

debraW76
10-03-2008, 08:48 AM
Oh and I do not think it is the dining plan they charged me for. I was using a pincode I received from an email. It expires October 11. So adding them should have still been under the free dining period.

I asked my TA about how much it would cost just to stay at the YC. I am thinking of taking money out of savings just to not move. But with the economy, I really want to keep as much as possible in my savings.

The other concern of mine is that after two days at the YC, we will really, really like it and not want to leave. I can just imagine them having to call security on us to escort us off property. :rotfl2: What a bummer to go from YC to ASSp. Now, if it was the other way around. I am sure I would be thrilled to leave ASSp to go to the YC :love:

Waiting to hear back from my TA...

LilyWDW
10-03-2008, 09:06 AM
The upgrade was due to fault of their own. I can understand that. But the original charge was for changing one room to a preferred which we did not request. That is what I think should be taken off.


Then tell your TA you expect her to take care of it. When they changed the room the TA would have had a chance at that point to question it. Instead of doing so, she okayed it. She was not forced to do so.

kim929
10-03-2008, 09:08 AM
When you check in ask for late check out I was able to check out at 1 on our trip in Aug. This way you can hang around the resort, then maybe explore the YC. You never know your room might be ready since you would be checking in around 2, it's worth a try.

CherylA
10-03-2008, 09:14 AM
Honestly you should be THRILLED with that upgrade even for the add on price and PrincessSuzannes numbers work out amazing perfect don't they. Whether you should or not have been charged for the things she listed I think you were and you need to talk to your travel agent and have each dollar of that broken down. You need to know the exact cost of 1 day tickets and the room upgrade for 1 and then make your TA account for the rest. I will bet you they are charging you for dining for them, it just is the only thing that makes sense. You should try to get it lowered but that said I wouldn't look a gift horse in the mouth, Yacht and Beach club for about $400 total more than all stars, sign me up!

debraW76
10-03-2008, 09:18 AM
My TA said she requested a late checkout at the YC at 1:00 which they ok'd. She also requested an early checkin at the ASSp but that is a request only and not guaranteed. She said that since we were already on property our room 'should' be ready.

I also asked for a detailed breakdown of the vacation cost. She sent me an email listing only the total cost. :rotfl2: I didn't think that was very detailed so I will try again this time explaining I am wanting the cost of room 1, room 2, taxes, tickets, etc. I just want to see where the difference in cost is coming from.

I guess I feel better about it now. The 1 o'clock checkout makes me feel a lot better. We will still be packing and moving all of our stuff. Grandma went on a cruise a few months ago and they lost her bag with her meds in it. Can't risk that happening again.

tlbwriter
10-03-2008, 09:25 AM
I wonder if your "free upgrade" was not actually a "free upgrade" but a case of miscommunication - an upsell presented as an upgrade with either you or your TA understood as "free."

That's what I'm wondering. I was "accidentally" changed from standard view to club level at the BC when I called to make a change to my reservation.

And I disagree with those who say you absolutely must be thrilled at this "great deal." If it wasn't what you wanted and it's inconvenient for you, why are you required to be thrilled?

poohfriend
10-03-2008, 09:36 AM
Your TA can speak with Disney again.

If she has records of standard rooms being booked with connecting requested b/c of small children, Disney has records of that too. (If she happened to book online and FORGOT to deselect prefferred room, that might clarify that issue!)

Did your TA send you a confirmation of the two rooms and the price? (Before you added gradma?) If you received that and it did not indicate preferred, you have an arguement! Sometimes non-preferred rooms are not available....NO MATTER WHAT YOU REQUEST, but your TA should have outlined that for you! ASK specifically for the TA to speak with TA guest services to resolve this.

Disney will have records of the original reservation. Disneys system does not detail out for us or TAs each component of a package -- Especially with a PIN code which discounts some aspects of that package. I'm not surprised she couldn't get that for you. However, she should ASK Disney to detail for you the increase!

I would try to be firm...I want connecting rooms throughout my stay...preferably without moving...is this possible? And because my PIN code does not expire until Oct 11 I want you to assure me that I am not being charged for dining for anyone in my party.

debraW76
10-03-2008, 09:42 AM
I asked my TA for a detailed breakdown of the cost. Line by line of rooms, taxes, and tickets. This is her reply:

"We can not break it down by tickets, room tax etc due to Florida tourist laws because of the way packages are taxed as opposed to separated items. I can off the record give you an approximate but not exact. I can break it out by room as far as how much each room packaged cost and ticket costs. But you wont get the exact."

Since our family is so large we usually stay in a condo offsite or rent a house. I just wanted to try staying onsite and with the free dining pin I couldn't pass it up. This has been so aggrevating I am not sure we will bother staying onsite again. I am not saying we won't... just saying we will really have to consider is it worth it.

BUT WE ARE STILL GOING TO DISNEYWORLD EVEN IF WE HAVE TO CHANGE RESORTS, EVEN IF OUR ROOMS ARE NOT CONNECTING AND HUBBY AND I HAVE TO STAY IN SEPERATE ROOMS, EVEN IF WE FALL MADLY IN LOVE WITH THE YACHT CLUB AND THEY FORCE US TO LEAVE, EVEN IF IT IS STILL $388 MORE, WE ARE STILL GOING TO DISNEYWORLD AND WE ARE GOING TO HAVE A WONDERFUL TIME!!! :yay: :yay: :yay:

Momto4boys
10-03-2008, 09:45 AM
I wouldn't be thrilled at all. There shouldn't be any extra charges and moving in inconvenient period let alone with the # of small children and grandma. I would try to call Disney if I were you and explain it. So difficult with having a middle man!

ILUVPOOH1
10-03-2008, 10:11 AM
and you're actually accepting that answer from your TA? I never ever ever use a TA...only deal straight through Disney, go 3x a year and they ALWAYS can give me a complete breakdown (I have asked a few times).

Please do not let this experience discourage you from staying onsite again. just next time book through Disney. Avoid the middleman. You still get great deals!
And if you need larger accomadations, you can always look into the DVC resorts or Fort Wilderness Cabins.

Either way...good for you! Your attitude is great! You ARE going to Disney and YOU WILL have a blast!! Enjoy! And may lots of magic and pixie dust be sprinkled upon you!:wizard:

sammi6
10-03-2008, 10:15 AM
I asked my TA for a detailed breakdown of the cost. Line by line of rooms, taxes, and tickets. This is her reply:

"We can not break it down by tickets, room tax etc due to Florida tourist laws because of the way packages are taxed as opposed to separated items. I can off the record give you an approximate but not exact. I can break it out by room as far as how much each room packaged cost and ticket costs. But you wont get the exact."
Since our family is so large we usually stay in a condo offsite or rent a house. I just wanted to try staying onsite and with the free dining pin I couldn't pass it up. This has been so aggrevating I am not sure we will bother staying onsite again. I am not saying we won't... just saying we will really have to consider is it worth it.

BUT WE ARE STILL GOING TO DISNEYWORLD EVEN IF WE HAVE TO CHANGE RESORTS, EVEN IF OUR ROOMS ARE NOT CONNECTING AND HUBBY AND I HAVE TO STAY IN SEPERATE ROOMS, EVEN IF WE FALL MADLY IN LOVE WITH THE YACHT CLUB AND THEY FORCE US TO LEAVE, EVEN IF IT IS STILL $388 MORE, WE ARE STILL GOING TO DISNEYWORLD AND WE ARE GOING TO HAVE A WONDERFUL TIME!!! :yay: :yay: :yay:


I think all of your aggravation is a result of your TA. If you were to have booked with Disney you would have been able to get a break down of everything, actually everytime you make a change they email and snail mail an update of everything and every detail is broken down. I have stayed both on and off site and I love on site and wouldn't do it any other way. I am sorry you are having such a hard time with this, but like you said in the end you will still have a wonderful time! :wizard:

CherylA
10-03-2008, 10:25 AM
Good for you Debra you will have a wonderful time. I have to say that I personally prefer to book by myself directly through Disney, it's really hard trying to work through a 3rd party when there is an issue!

debraW76
10-03-2008, 10:36 AM
Good for you Debra you will have a wonderful time. I have to say that I personally prefer to book by myself directly through Disney, it's really hard trying to work through a 3rd party when there is an issue!

Amen, Lesson learned (the hard way of course).

debraW76
10-03-2008, 10:40 AM
Good for you Debra you will have a wonderful time. I have to say that I personally prefer to book by myself directly through Disney, it's really hard trying to work through a 3rd party when there is an issue!

Hey Cheryl, We are arriving the same day you are. Maybe we will run into each other. We will be the family with grandma and all the kids and one of them will probably be having a meltdown :rotfl2: I will be the one pulling my hair out :rotfl:

maryliz
10-03-2008, 12:03 PM
I would be telling the TA to conference in WDW while you are on the phone. And have the CR run down everything on your package. Adding the one day base ticket for 2 additional people is only around $150. So somewhere you're still paying an extra almost $250 ... for what? 2 nights at the YC instead of ASSp? This is not a free upgrade ... someone has messed something up. I agree with the PP that said you have been charged the dining rate for the 2 add-ons. And only WDW travel can verify that. Insist that WDTC fax a copy of your package to your TA so that you can see it. If you had booked directly through WDTC, you would have received this, so there's no reason your TA can't get it for you.

I'm glad that you have such a positive attitude about it. :thumbsup2 I've done split stays and we always joke that we have to have the "nicer" resort at the end. LOL You will love SAB, and the proximity to EPCOT and the Studios.

have fun.

TnTWalter
10-03-2008, 12:26 PM
Since the deal doesn't expire until October 11 can you 'fire' your TA and book through WDW or would you be out money?

Best of luck. Great attitude. I would not want to move personally.

Trish

tlbwriter
10-03-2008, 12:34 PM
If you were to have booked with Disney you would have been able to get a break down of everything, actually everytime you make a change they email and snail mail an update of everything and every detail is broken down.

By price? I get the updates and they list every single little thing, but they never break it down by price.

debraW76
10-03-2008, 12:47 PM
OOOO I like that idea.
I called Disney and they said they do not have any rooms available for our stay with that code. Using other codes they did not have anything but rack rate. So our choices are

fire the TA and book rack rate (not going to happen since we can't afford rack rate)
keep the sports ressie but our rooms will be in different buildings - not my idea of a vacation being without hubby.
or take their offer of the YC for two nights, then move to the sports on day 3.


Given my choices I am going with the third option. I have asked and asked about the money but all my TA does is point out how much of a bargain I am getting. And I guess on some level she is right - we are getting free dining, we are getting two nights at the YC. Yes, I could keep calling her and insisting she take off the difference or cancel altogether but I think at this point I just want to enjoy our vacation. I'm done worrying with it.

I may give the onsite resorts another try but next time I am calling myself. I should have known I was too much of a control freak to let someone else handle my vacation.

I love the disboards :disrocks: You people are the best! Thanks so much for letting me vent.

CherylA
10-03-2008, 03:00 PM
Hey Cheryl, We are arriving the same day you are. Maybe we will run into each other. We will be the family with grandma and all the kids and one of them will probably be having a meltdown :rotfl2: I will be the one pulling my hair out :rotfl:

You are SOOOO lucky you got to use a code with the Oct 11 arrival date. Every time I called with the pin code I got and the free dining visa offer there were no rooms. Now I'm really jealous! Hey maybe we'll run into each other, I'll be pulling my hair out too. Isn't it fun though!:laughing:

mbanks21
10-03-2008, 03:19 PM
You will NEVER see the price broken down on a package btw

So let me get this straight. You had two standard rooms booked. You added one adult and one child. Your TA changed one of the rooms to a preferred? Why was this changed? You had the rooms, they were available. It should just be the cost of the tickets since the dining will be free. Youre paying for the preferred room also. Do you have a copy of your res as it stands now? Sounds like your TA has some 'splainin' to do

kileybeth
10-03-2008, 03:34 PM
oh dear, we have one of those families too! to big for one room, to many adults vs children, blah blah, blah, we still love Disney.

Have a magical vacation, tell the TA you will never be booking with her again (after the trip of course) but do let her know now that all the good people on the disboards do not understand how she could have goofed up something so simple that most do not even use a travel agent for! hehe

I would be putting in packages online to figure out the the whole money thing but I am OCD that way. It would make me nuts not to know where my money was going. I would also say just tell them at check in over at ASSp you did not request nor did you want a preferred room and do not understand why you have to pay for it. Explain it is ruining your vacation to be sperated from DH! Sometimes the front desk is able to work magic too.


And I hate to tell you, but once you are onsite and enjoy free dining, uuhh, that townhouse/condo and all that driving will never look the same again! It happens to the best of us!

I think you are wise to just live and learn at this point. No more TA!

mbanks21
10-03-2008, 03:39 PM
double check and make sure they didnt add the insurance

poohfriend
10-03-2008, 04:36 PM
Insurance 67 per adult (x3) = 201 + 80 (adult 1 day) + 67 (child 1 day) = 348
preferred room (1 room for 6days) about 60 = doesn't add up.

I'm wondering if you haven't been offered some sort of resort upgrade rather than a free upgrade.

your TA is unlucky...she's made a mistake somewhere...and she doesn't know how to fix it! And you know more about Disney than she does!:surfweb:

Still hoping this works out for you.

AGAIN call and insist she talk with Guest Services...they can look at this history and resolve this dispute. The avg. person she calls can't!

srgibbs
10-03-2008, 04:51 PM
If you want to just keep what you had from the beginning it may not hurt to call Disney and just ask them if it would be possible for them to tell you what those charges are and explain to them what has happened and see if anything could be done. It may also be worth a try to talk to the TA and tell her you want to be at the same place the whole week with 2 adjoining rooms. If you are nice but firm I would think she would possibly be able to get you at the YC for the whole stay. You can always keep calling back and seeing if rooms come open before the deal expires. I bet people will cancel at the last minute. I know you had a pin but it sure sounds like you are being charged dining for the 2 add ons and she is not being very honest with you.

angwill
10-03-2008, 05:03 PM
Tickets 1 day base inc tax 79.88 adult and 67.10 child = $146.98
upgrade at ASsp 1 room for 5 nights $12 night $60 bef tax =$206.98 total it should not have cost more than $215 with tax for the changes. Have you tried pricing it out on disney world's reservations online? You could put it in as room only first to get the total room cost and then add tickets to get the difference for the tixs. Send your breakdown to your TA and tell her the math doesn't make sense and you would appreciate knowing why.

HTH

angwill
10-03-2008, 05:50 PM
You know as I think about it how the heck would Disney let alone a TA know that adjoining rooms were not available so far ahead of time. They don't do the room assignments till less than a week before your stay. Am I missing something or does this sound weird?

Tnkrbelle565
10-03-2008, 09:36 PM
You know as I think about it how the heck would Disney let alone a TA know that adjoining rooms were not available so far ahead of time. They don't do the room assignments till less than a week before your stay. Am I missing something or does this sound weird?

I was just going to say the same thing. Disney doesn't do room assignments until that week...sometime that day. They can not tell you where you are going to be NOW because they don't know. Also, I hate to be the bearer of bad news but I have made requests about room locations/adjoining rooms/etc every year and I have never ONCE gotten what I requested. Personally, I don't think they even look at your requests!

I would go with whatever is cheapest for your family and when you arrive at the AllStars kindly remind them that you requested adjoining rooms and see what they can accomodate.

angwill
10-03-2008, 10:12 PM
Ok thinking about this did you have a discounted room rate before you added free dining that pushed it up to rack rate? This would make your total with tickets right around the $388. This would also explain why only a one reg rate room would be available and on Prefered when they had to rebook the free dining res. Might that be the issue?

debraW76
10-03-2008, 10:21 PM
Ok thinking about this did you have a discounted room rate before you added free dining that pushed it up to rack rate? This would make your total with tickets right around the $388. This would also explain why only a one reg rate room would be available and on Prefered when they had to rebook the free dining res. Might that be the issue?

No, the $1717 was quoted to me with the free dining for 2 adults, 4 children and one toddler for six nights at the all star sports. Then I added one adult and one child and it was changed to $2106.

debraW76
10-03-2008, 10:29 PM
I was just going to say the same thing. Disney doesn't do room assignments until that week...sometime that day. They can not tell you where you are going to be NOW because they don't know. Also, I hate to be the bearer of bad news but I have made requests about room locations/adjoining rooms/etc every year and I have never ONCE gotten what I requested. Personally, I don't think they even look at your requests!

I would go with whatever is cheapest for your family and when you arrive at the AllStars kindly remind them that you requested adjoining rooms and see what they can accomodate.

It's not a matter of what is cheapest anymore but what is available. I called disney to inquire about a new ressie and they said their entire resort is booked that week. No rooms available anywhere - values, mods, deluxes, nothing. Not even at rackrate. My TA said that we should have adjoining rooms at both resorts. that is why she is moving us to the YC for the first two nights. No adjoining rooms were available at the ASSp for the first two nights but they were at the YC. But adjoining rooms are available for the last 4 at the assp and that is why they are moving us back there.

Basically, my choice is to accept the 'free upgrade' to the YC for the first two nights or forfeit the adjoining room request. Since our family is one that really can't be divided up easily, we are doing the YC and moving on day 3.

Tickets 1 day base inc tax 79.88 adult and 67.10 child = $146.98
upgrade at ASsp 1 room for 5 nights $12 night $60 bef tax =$206.98 total it should not have cost more than $215 with tax for the changes. Have you tried pricing it out on disney world's reservations online? You could put it in as room only first to get the total room cost and then add tickets to get the difference for the tixs. Send your breakdown to your TA and tell her the math doesn't make sense and you would appreciate knowing why.

HTH

It is actually 6 nights...

It's A Happy Day
10-03-2008, 10:29 PM
Is your TA the boss? I would be speaking to her supervisor and explain the situation that you feel that you are being overcharged for a "free" upgrade that you did not request. Know your facts - 1 adult added to room is x amount, 1 day pass is x amount, this total = x amount and your "free" upgrade is not only costing you more than seems reasonable but your TA is not being co-operative and answering your questions AND you are getting frustrated. While yes, it may be a great deal, you did not ask for it. You requested 2 standard rooms and yet now are being charged for something you did not request. Your original room request should have remained the same (except more people in the rooms) and it sounds like the TA messed up not disney and she is expecting you to live with it now that Disney cannot accomodate your 1st request. Do you have papers showing 2 rooms at standard rate?

debraW76
10-03-2008, 10:35 PM
If you want to just keep what you had from the beginning it may not hurt to call Disney and just ask them if it would be possible for them to tell you what those charges are and explain to them what has happened and see if anything could be done. It may also be worth a try to talk to the TA and tell her you want to be at the same place the whole week with 2 adjoining rooms. If you are nice but firm I would think she would possibly be able to get you at the YC for the whole stay. You can always keep calling back and seeing if rooms come open before the deal expires. I bet people will cancel at the last minute. I know you had a pin but it sure sounds like you are being charged dining for the 2 add ons and she is not being very honest with you.

Great idea. Except I tried calling and asking about something else and they said that since my TA booked the room, I can't inquire about it. They said that she 'owns' the reservation and I cannot make any changes and they cannot give me any information about it. In fact he was annoyed that I even called their number to ask! He said I have to go through her. Now what was it I called about... Oh yea...I called to make sure they had our request for adjoining rooms!!!!!!!!!!! Now, isn't that ironic :rotfl:

It's A Happy Day
10-03-2008, 10:39 PM
Great idea. Except I tried calling and asking about something else and they said that since my TA booked the room, I can't inquire about it. They said that she 'owns' the reservation and I cannot make any changes and they cannot give me any information about it. In fact he was annoyed that I even called their number to ask! He said I have to go through her. Now what was it I called about... Oh yea...I called to make sure they had our request for adjoining rooms!!!!!!!!!!! Now, isn't that ironic :rotfl:

Go into the TA's office and demand that she call disney with you sitting there and ask any question you want an answer for. Write them down. Have her put the phone on speaker phone. At least then you KNOW the questions have been asked and got the answers in person from WDW. I used a TA the 1st time we took our family trip to WDW and it will be the last time I use a TA. I hated that I could not ask a smiple question regarding a vacation I spent ALOT of money on and get a simple answer :headache:

debraW76
10-03-2008, 10:39 PM
Is your TA the boss? I would be speaking to her supervisor and explain the situation that you feel that you are being overcharged for a "free" upgrade that you did not request. Know your facts - 1 adult added to room is x amount, 1 day pass is x amount, this total = x amount and your "free" upgrade is not only costing you more than seems reasonable but your TA is not being co-operative and answering your questions AND you are getting frustrated. While yes, it may be a great deal, you did not ask for it. You requested 2 standard rooms and yet now are being charged for something you did not request. Your original room request should have remained the same (except more people in the rooms) and it sounds like the TA messed up not disney and she is expecting you to live with it now that Disney cannot accomodate your 1st request. Do you have papers showing 2 rooms at standard rate?

he he! :rotfl2: I came here to vent because I was frustrated. I did that and now I am over being mad. It seems like my friends here on the boards are now more upset about it than I am.

Yes, she is an independent agent. I have sent her another email requesting more information. Specifically making sure no trip insurance or different tickets were purchased. I don't think she works Saturdays so maybe I will have an answer by Monday.

debraW76
10-03-2008, 10:42 PM
Go into the TA's office and demand that she call disney with you sitting there and ask any question you want an answer for. Write them down. Have her put the phone on speaker phone. At least then you KNOW the questions have been asked and got the answers in person from WDW. I used a TA the 1st time we took our family trip to WDW and it will be the last time I use a TA. I hated that I could not ask a smiple question regarding a vacation I spent ALOT of money on and get a simple answer :headache:

I am right there with you about being the last time to use a TA. Her office is not local. If she doesn't have an answer by Monday I will try doing a conference call with her and Disney.

Love your attitude! How did you get bewitched?

angwill
10-03-2008, 10:47 PM
Dang, I feel like I am in school and if I get the answer to the impossible math question I will win a prize. lol I think I want the answer as much as you do.

debraW76
10-03-2008, 11:03 PM
Dang, I feel like I am in school and if I get the answer to the impossible math question I will win a prize. lol I think I want the answer as much as you do.

Disney and Math - my two favorite subjects :love:

Thanks again Sally! I updated my siggie!!

PaulaSue
10-03-2008, 11:15 PM
Were park hoppers added? Just thinking that could bump up the price a bit.

debraW76
10-04-2008, 06:57 AM
Were park hoppers added? Just thinking that could bump up the price a bit.

I didn't ask for park hoppers. Doesn't mean they weren't added...

poohfriend
10-04-2008, 07:38 AM
I've taken a step back and considered your facts...I think you should call your travel agent and say thank you!

Disney has offered her a solution to your situation which means DISNEY DID have adjoining rooms noted on your original reservation.


I'm one of those folks that's been angry for you! I hate it when things don't line up perfectly through no fault of my own. You just tried to spread Disney magic by having 2 more on your trip! While I don't think you should have paid that much more, 2106 for 6 nights at Disney with Dining is a great price...ADD YC to it for two nights and do a happy dance! :dance3:

This may just be one of those little gifts of life. Count your blessings!

I know moving resorts will be a hassle...but it will be quite fun to stay close to HS and Epcot for 2 nights. Pack appropriately and PLAN on using YC pool and amenities while you're there. (I'd try to get a reservation at Cape May for breakfast since you're so close!) Staying near the Boardwalk will be fun.


I'm glad you're over your anger...I think it's time to celebrate your AWESOME DEAL...9 people are going to Disney for 6 nights for around 2k....amazing price!!

Just to give you a point of reference. 6 nights for 2 adults, 2 children (under 10) during October 19-25, 7 day base tickets, basic dining is 2119 at as sports! This is a public discount code price!

You have 3 adults and 5 kids, and a child under 3 for LESS! --it's like getting your vacation for half price PLUS the addition of Yacht club for two nights.

Although I think something "messed up" -- YOU have an unheard of price...thank your travel agent for getting you the upgrade to YC! HONESTLY, this is an AMAZING PRICE.... Your travel agent worked hard to get you taken care of with the adjoining room request!

just one room at the yacht club would cost you over $600 for 2 nights -- you have a deal you should be celebrating. (Please tell me your price is not PER ROOM)...WOW, I wish I had your deal!:yay: :yay: :yay: I'd be there in a heart-beat!

GO AND ENJOY YOUR VACATION!!!:goodvibes

debraW76
10-05-2008, 07:13 AM
I've taken a step back and considered your facts...I think you should call your travel agent and say thank you!

Disney has offered her a solution to your situation which means DISNEY DID have adjoining rooms noted on your original reservation.


I'm one of those folks that's been angry for you! I hate it when things don't line up perfectly through no fault of my own. You just tried to spread Disney magic by having 2 more on your trip! While I don't think you should have paid that much more, 2106 for 6 nights at Disney with Dining is a great price...ADD YC to it for two nights and do a happy dance! :dance3:

This may just be one of those little gifts of life. Count your blessings!

I know moving resorts will be a hassle...but it will be quite fun to stay close to HS and Epcot for 2 nights. Pack appropriately and PLAN on using YC pool and amenities while you're there. (I'd try to get a reservation at Cape May for breakfast since you're so close!) Staying near the Boardwalk will be fun.


I'm glad you're over your anger...I think it's time to celebrate your AWESOME DEAL...9 people are going to Disney for 6 nights for around 2k....amazing price!!

Just to give you a point of reference. 6 nights for 2 adults, 2 children (under 10) during October 19-25, 7 day base tickets, basic dining is 2119 at as sports! This is a public discount code price!

You have 3 adults and 5 kids, and a child under 3 for LESS! --it's like getting your vacation for half price PLUS the addition of Yacht club for two nights.

Although I think something "messed up" -- YOU have an unheard of price...thank your travel agent for getting you the upgrade to YC! HONESTLY, this is an AMAZING PRICE.... Your travel agent worked hard to get you taken care of with the adjoining room request!

just one room at the yacht club would cost you over $600 for 2 nights -- you have a deal you should be celebrating. (Please tell me your price is not PER ROOM)...WOW, I wish I had your deal!:yay: :yay: :yay: I'd be there in a heart-beat!

GO AND ENJOY YOUR VACATION!!!:goodvibes

I think this is my new attitude.

And my husband wonders why I love the disboards :confused3