rosiep
08-19-2008, 12:48 PM
Can I share a tale of ADD and woe?
Nevermind, I'm going to anyway.
In November I have a brilliant idea: I'm going to take my Mom, who lives in NYC, to Disneyworld. She had an awfully hard year, was very depressed and where better to cheer up but the land of Magic.
First things first: I have a free flight voucher through Jetblue which is perfect because their flights ran once daily from PDX to JFK, there I planned to meet up with Mom and fly with her into MCO. I had to wait until March for the fares to come out and then pounced because I knew award flights go fast. All done! I synced my flights with hers, got our seats together and then continued on with my other ressies.
But Alas!
Come July I get a call early am from Jetblue saying my return flight has been cancelled:scared1: :scared1: What to do? I reschedule a new flight the following day, changing my Mom's flight too, resync our seats and add a day at Disney. Jetblue assures me my outgoing flight is safe. (Famous last words)
Yesterday I decide to check when Jetblue is flying PDX to JFK just in case my outgoing flight is delayed or cancelled at the last minute. Since they no longer fly out once a day, if my flight was cancelled it would be conceivable I could miss two days at Disney.
Well...lo and behold...my flight is gone, just gone. No one had called me and so now in a panic I call Jetblue. She looks at my confirmation # and says I see a return flight but no outgoing flight. NO kidding, That's what I saw too. What happened to my outgoing flight? There isn't one she says. Yes, I know that..what happened to it????? I tell her I see the flight was cancelled..what about a new flight? After 45 minutes on the phone she says she can't help me because it was an award flight I have to talk to the Trublue dept and they're not open. I asked for a supervisor and do you know I had to ask five or six times before she let me speak to one...who told me the same thing. UGH
Now I can't sleep. It's very late and I'm checking flights, trying to think of a way to somehow make it ok. I don't trust another Jetblue flight, I'd have to add (or subtract) days from my vacation, my Mom is now flying alone...It was a horror.
It get's worse.
I phone Jetblue early this morning and the Trueblue dept tells me they can cancel my outgoing flight (which was already done duh!) but they could not give me a one way voucher because my Trueblue pass expired!!!:scared1: They could book a new reward flight..that I can change at a later date to a different flight. So this morning frustrated to tears I had to randomly pick a flight in the future that I have no intention of using.
I understand flights get canceled, but to not issue me a new voucher was the height of insult. I am just disgusted.
End result: I booked an outgoing flight on Delta, booked my self an extra day and will have to go to the airport to meet Mom and take her back to our resort....
I keep trying too see the bright side...all I can see is $$$$ and time wasted.
Nevermind, I'm going to anyway.
In November I have a brilliant idea: I'm going to take my Mom, who lives in NYC, to Disneyworld. She had an awfully hard year, was very depressed and where better to cheer up but the land of Magic.
First things first: I have a free flight voucher through Jetblue which is perfect because their flights ran once daily from PDX to JFK, there I planned to meet up with Mom and fly with her into MCO. I had to wait until March for the fares to come out and then pounced because I knew award flights go fast. All done! I synced my flights with hers, got our seats together and then continued on with my other ressies.
But Alas!
Come July I get a call early am from Jetblue saying my return flight has been cancelled:scared1: :scared1: What to do? I reschedule a new flight the following day, changing my Mom's flight too, resync our seats and add a day at Disney. Jetblue assures me my outgoing flight is safe. (Famous last words)
Yesterday I decide to check when Jetblue is flying PDX to JFK just in case my outgoing flight is delayed or cancelled at the last minute. Since they no longer fly out once a day, if my flight was cancelled it would be conceivable I could miss two days at Disney.
Well...lo and behold...my flight is gone, just gone. No one had called me and so now in a panic I call Jetblue. She looks at my confirmation # and says I see a return flight but no outgoing flight. NO kidding, That's what I saw too. What happened to my outgoing flight? There isn't one she says. Yes, I know that..what happened to it????? I tell her I see the flight was cancelled..what about a new flight? After 45 minutes on the phone she says she can't help me because it was an award flight I have to talk to the Trublue dept and they're not open. I asked for a supervisor and do you know I had to ask five or six times before she let me speak to one...who told me the same thing. UGH
Now I can't sleep. It's very late and I'm checking flights, trying to think of a way to somehow make it ok. I don't trust another Jetblue flight, I'd have to add (or subtract) days from my vacation, my Mom is now flying alone...It was a horror.
It get's worse.
I phone Jetblue early this morning and the Trueblue dept tells me they can cancel my outgoing flight (which was already done duh!) but they could not give me a one way voucher because my Trueblue pass expired!!!:scared1: They could book a new reward flight..that I can change at a later date to a different flight. So this morning frustrated to tears I had to randomly pick a flight in the future that I have no intention of using.
I understand flights get canceled, but to not issue me a new voucher was the height of insult. I am just disgusted.
End result: I booked an outgoing flight on Delta, booked my self an extra day and will have to go to the airport to meet Mom and take her back to our resort....
I keep trying too see the bright side...all I can see is $$$$ and time wasted.