Orlando scooter rental 150.00 a week?

[gramto2boys]

Anyone tried these folks? 150.00 is pretty good deal . just want to know if antyone tried them. I have got to reserve my chair by tomorrow afternoon and of couse I have a hard time choosing.

[SueM in MN]

The companies that we have the most feedback from people about are the ones listed in the disABILITIES FAQs thread.
I don't know that anyone has posted about using the one you are asking about.

[Timon-n-Pumbaa Fan]

Please look at the total price and any additional fees. Some places that rent look like a great deal, until you check out the fees and consider what might happen if things are not easily located at pick up time. It's amazing the stuff some of these companies will try to pull. Personally, we like Walker Mobility. We will never rent from Randy's Mobility again.

[gramto2boys]

Please look at the total price and any additional fees. Some places that rent look like a great deal, until you check out the fees and consider what might happen if things are not easily located at pick up time. It's amazing the stuff some of these companies will try to pull. Personally, we like Walker Mobility. We will never rent from Randy's Mobility again.

oh oh, what happened at randys :eek: I rented from them for my upcoming trip.

[J&J'sMOM]

Please look at the total price and any additional fees. Some places that rent look like a great deal, until you check out the fees and consider what might happen if things are not easily located at pick up time. It's amazing the stuff some of these companies will try to pull. Personally, we like Walker Mobility. We will never rent from Randy's Mobility again.

Uh-Oh! I just rented from Randy's for next week. What happened?:confused3

[Timon-n-Pumbaa Fan]

First, Randy smells of cigarette smoke several feet away. We don't smoke and we both have asthma, so it was hard for us to be around him to begin with.

Second, we got the scooter. We took it to a park the next day. We had arrived late, so we assumed that it was fully charged, but by mid-day, it was already blinking low battery. We assumed that we really should have charged it and just didn't, so we took this as our error and did not report it immediately, but did go back to the resort to charge it.

The next day, we went to BB, so we did not take the scooter. The scooter was fully charged and unused all day.

The next day, we went to a park, about a 1/3 of the way into our day, low battery. We called, he acted like we were idiots and said that we should have called him sooner. We called him as soon as we knew that there truly was a problem. He could not get us a replacement until the next day, so we went back to the resort and lost a lot of park time and I had to walk around, when I really shouldn't have been walking.

The next morning, he came out early....again, smelly, and swapped out the scooter. This one worked much better.

The final straw was the day we left. He asks that all drop offs and pick ups happen in person and that you don't leave the evc's with bell services. I have NEVER had a problem anytime that we have ever rented with leaving the scooter at bell services. We were at the Poly, so I had no doubt that they would treat the scooter well. We were driving home and because he couldn't meet us until 10am, we ate breakfast at Kona, no big hairy deal, but we had wanted to get on the road sooner. We were in the middle of breakfast and he wants to meet us at 11:30am. We asked if we could leave it with bell services, he says no, so we were stuck waiting. Ok, the thing that totally ticked me off was when he called again at 11:45am to say that we could leave it at bell services. OMG! :mad:

Now, to give you an alternate tale in customer service. I went to Disney solo in April. I rented from Walker Mobility. I had a bad battery, even with a full charge and the there was a flat tire after my first day. I called and within an hour, they had a replacement to me and credited me a day for the inconvenience! They also are quite ok with leaving scooters with bell services.

That is why I will continue to use Walker Mobility.

[gramto2boys]

First, Randy smells of cigarette smoke several feet away. We don't smoke and we both have asthma, so it was hard for us to be around him to begin with.

Second, we got the scooter. We took it to a park the next day. We had arrived late, so we assumed that it was fully charged, but by mid-day, it was already blinking low battery. We assumed that we really should have charged it and just didn't, so we took this as our error and did not report it immediately, but did go back to the resort to charge it.

The next day, we went to BB, so we did not take the scooter. The scooter was fully charged and unused all day.

The next day, we went to a park, about a 1/3 of the way into our day, low battery. We called, he acted like we were idiots and said that we should have called him sooner. We called him as soon as we knew that there truly was a problem. He could not get us a replacement until the next day, so we went back to the resort and lost a lot of park time and I had to walk around, when I really shouldn't have been walking.

The next morning, he came out early....again, smelly, and swapped out the scooter. This one worked much better.

The final straw was the day we left. He asks that all drop offs and pick ups happen in person and that you don't leave the evc's with bell services. I have NEVER had a problem anytime that we have ever rented with leaving the scooter at bell services. We were at the Poly, so I had no doubt that they would treat the scooter well. We were driving home and because he couldn't meet us until 10am, we ate breakfast at Kona, no big hairy deal, but we had wanted to get on the road sooner. We were in the middle of breakfast and he wants to meet us at 11:30am. We asked if we could leave it with bell services, he says no, so we were stuck waiting. Ok, the thing that totally ticked me off was when he called again at 11:45am to say that we could leave it at bell services. OMG! :mad:

Now, to give you an alternate tale in customer service. I went to Disney solo in April. I rented from Walker Mobility. I had a bad battery, even with a full charge and the there was a flat tire after my first day. I called and within an hour, they had a replacement to me and credited me a day for the inconvenience! They also are quite ok with leaving scooters with bell services.

That is why I will continue to use Walker Mobility.


wow.... so when was this? did you tell him how dissatisfied you were? sounds terrible. I do not want to be stranded!!

[Timon-n-Pumbaa Fan]

We rented from Randy in late October and into November of last year. We were very polite about the whole thing. We did not ask for any refunds. We were more or less just stunned by the whole way that it was handled. We told him that we were not happy about the delay in replacement and nothing was said other than, I'm sorry. We expressed our displeasure about the ECV return policy and the whole delay in leaving, he said nothing again.

When the incident happened with Walker in April, I again was polite about the situation and one of the first things out of the Customer Service lady's mouth was "We are going to credit you back a day of service for your trouble." I was pleasantly surprised and very thankful. I told her that it wasn't necessary, but she was insisted.

Two very different outcomes to similar situations. It's all about the customer service. :thumbsup2

[fostrmom2mny]

I had a simular experiance with Randy's in summer of 06. It came and was not completely charged. I charged it about an hour, (battery showed full) the battery was going low in less than an hour at Downtown Disney. I barely got back to the resort. The next day (I charged all night) I took the charger with me and charged when I ate lunch, and again when I took a break. Before dinner, the charge was going low again.

I charged all night, then left it in the room the next morning to charge while I spent some pool time. I had a low battery before the day was over. It seemed as though the battery just wouldn't keep a good charge. I did NOT call, as I really didn't know what to expect with the battery.

I know now what to expect, and will not be put at an inconveniance to charge the battery during the day, after an all night charge.

[gramto2boys]

I will be letting them know that I will not tolerate anything happeneing like this. that my scooter had better be working perfectly and totally charged when I recieve it!
thanks for the heads up girls :)

[SueM in MN]

You can find individual bad stories about any company. The majority of reports from all the companies in the disABILITIES FAQs thread are good though.

[cmwade77]

can we hear some of the good stories as well about Randy's mobility?

[PrincessSuzanne]

I am interested as well. We have rented from Randy's for December because it is going to be $100 less than Walker's and I have had trouble with the battery twice and they were late in June from Walker's, although their CS is outstanding. The lady at Randy's was strange.

I am not sure what to do now.

Suzanne

[gramto2boys]

I had a real good talk with Randys. The lady on the phone seemed very helpful and assured me that if anything happens I am covered and they will get right out to fix. most times there scooters are brought back with out them knowing there was even a problem so there for when sent back out they have no idea things were wrong before they rented again. She was real nicve on the phone. My sister wrote them and this is what she got back

Dawn
Thank you for the heads up. I would Like you to know that none of are delivery guys smoke. So the comment that Randy smelled of cigarette smoke is incorrect. Yes we do like to deliver and pick up from people themselves but if there is a time issue we do allow people to leave with the bell service upon leaving. We do check are batteries ever time a machine comes in, but if we are not informed that there is a problem we can not do anything to help the person out. We do tell people if they have a problem to please call and we will get to them with in a hour. Most time we just take a replacement and fix the other one at the shop. We go the mile for our customers and hope your sister will be pleased with our service in November
Randy

[RedStarlette]

We had a similarly poor experience with Randy's on this past trip (July 17-23). The scooter gave us lots of trouble through the whole visit, which I had thought my grandmother (who had rented the scooter) had called to tell them about. I found out at the end of the trip she hadn't called them, so I cannot hold them responsible for that.

But, the final straw was on our last day, the scooter would not start, had been charging the whole night previously. It was just the way they spoke to me when we called to have a replacement brought that broke me. His tone (I do not remember who I spoke to) was very condescending and unapologetic. And they told me they knew they would be unable to get out there within a couple hours. It just left a very very sour taste in my mouth.

[gramto2boys]

We had a similarly poor experience with Randy's on this past trip (July 17-23). The scooter gave us lots of trouble through the whole visit, which I had thought my grandmother (who had rented the scooter) had called to tell them about. I found out at the end of the trip she hadn't called them, so I cannot hold them responsible for that.

But, the final straw was on our last day, the scooter would not start, had been charging the whole night previously. It was just the way they spoke to me when we called to have a replacement brought that broke me. His tone (I do not remember who I spoke to) was very condescending and unapologetic. And they told me they knew they would be unable to get out there within a couple hours. It just left a very very sour taste in my mouth.


:( this is not good. did they offer a refund for the problem days you had? or even last day?

Randy. if your reading these, it does not sound so good :( I hope that you improve service and customer suport .

[RedStarlette]

When I called to complain they didn't offer anything at all and I was so frustrated I didn't even think to ask or demand anything. We were really just so fed-up and my grandmother didn't want to push for anything at the time. I think she really just wanted to get out and not think about it because it was our last day together and because everything that happened we ended up getting such a late start.

She did say she was going to speak with whoever came and picked the scooter up the following day (I flew out before they picked it up). But, I never asked her about it how it turned out.

[randy1]

First, Randy smells of cigarette smoke several feet away. We don't smoke and we both have asthma, so it was hard for us to be around him to begin with.

Second, we got the scooter. We took it to a park the next day. We had arrived late, so we assumed that it was fully charged, but by mid-day, it was already blinking low battery. We assumed that we really should have charged it and just didn't, so we took this as our error and did not report it immediately, but did go back to the resort to charge it.

The next day, we went to BB, so we did not take the scooter. The scooter was fully charged and unused all day.

The next day, we went to a park, about a 1/3 of the way into our day, low battery. We called, he acted like we were idiots and said that we should have called him sooner. We called him as soon as we knew that there truly was a problem. He could not get us a replacement until the next day, so we went back to the resort and lost a lot of park time and I had to walk around, when I really shouldn't have been walking.

The next morning, he came out early....again, smelly, and swapped out the scooter. This one worked much better.

The final straw was the day we left. He asks that all drop offs and pick ups happen in person and that you don't leave the evc's with bell services. I have NEVER had a problem anytime that we have ever rented with leaving the scooter at bell services. We were at the Poly, so I had no doubt that they would treat the scooter well. We were driving home and because he couldn't meet us until 10am, we ate breakfast at Kona, no big hairy deal, but we had wanted to get on the road sooner. We were in the middle of breakfast and he wants to meet us at 11:30am. We asked if we could leave it with bell services, he says no, so we were stuck waiting. Ok, the thing that totally ticked me off was when he called again at 11:45am to say that we could leave it at bell services. OMG! :mad:

Now, to give you an alternate tale in customer service. I went to Disney solo in April. I rented from Walker Mobility. I had a bad battery, even with a full charge and the there was a flat tire after my first day. I called and within an hour, they had a replacement to me and credited me a day for the inconvenience! They also are quite ok with leaving scooters with bell services.

That is why I will continue to use Walker Mobility.
Hi, I am Randy owner of Randy's mobility I would like to take a minute to respond.
First of all I would like to apologize for any problems any of my guests may have had.
I would like to set one thing straight, neither myself nor any of my delivery staff smoke. That is a set rule.
I will admit we did have a problem with batteries.
The company I had been buying my batteries from for 10 years started having a high failure rate. We have changed companies and replaced all the other batteries.
As to the pickup at the bell service, we do try to pickup from the guest whenever possible, this is for their own protection. I have talked to the bell staff in many hotels including Disney, they tell me at night sometimes the Scooters are played with, also at most hotels when we pickup Scooters and Wheelchairs they guest service say go in and get what is yours. Needless to say equipment has come up missing. But with this said, if a person needs to leave a Scooter at the bell service we never say no.
Now please believe me when I say I am checking into this.
Once again I would like to apologize for any problums our guests may have had.

A special thank you to the reader that E-Mailed me.

Thank you,
Randy

[Timon-n-Pumbaa Fan]

I have sent Randy a PM. But, I do want to let you guys know that I am going to look through our vacation papers, which are in a bag in our Disney Room, and see if I can find out more info for him on who it was that we dealt with throughout our rental process. It was the same man all of the way through. Corey seems to think his name might have been Mike, but I don't know for sure.

One thing remains for sure, the info I posted here was our true experience.

[gramto2boys]

Hi, I am Randy owner of Randy's mobility I would like to take a minute to respond.
First of all I would like to apologize for any problems any of my guests may have had.
I would like to set one thing straight, neither myself nor any of my delivery staff smoke. That is a set rule.
I will admit we did have a problem with batteries.
The company I had been buying my batteries from for 10 years started having a high failure rate. We have changed companies and replaced all the other batteries.
As to the pickup at the bell service, we do try to pickup from the guest whenever possible, this is for their own protection. I have talked to the bell staff in many hotels including Disney, they tell me at night sometimes the Scooters are played with, also at most hotels when we pickup Scooters and Wheelchairs they guest service say go in and get what is yours. Needless to say equipment has come up missing. But with this said, if a person needs to leave a Scooter at the bell service we never say no.
Now please believe me when I say I am checking into this.
Once again I would like to apologize for any problums our guests may have had.

A special thank you to the reader that E-Mailed me.

Thank you,
Randy

Thank you so much for your response.
I look forward to renting your scooter and writing my findings here when I return.:) I am glad you switched company's and are getting better battery's.Walt Disney world is a huge place and i will be on mine for a good 10 hours or more. I do not want to be caught with my battery down :rotfl2: See you in November.

[PrincessSuzanne]

Thank you so much for your response.
I look forward to renting your scooter and writing my findings here when I return.:) I am glad you switched company's and are getting better battery's.Walt Disney world is a huge place and i will be on mine for a good 10 hours or more. I do not want to be caught with my battery down :rotfl2: See you in November.

I am going to hold tight and see how thing s go for you before I do anything. I did get a great rate from Randy's and hope not to have a bad experience like I did with the first company that we rented from in 2006.

Suzanne

[J&J'sMOM]

Hi, I am Randy owner of Randy's mobility I would like to take a minute to respond.
First of all I would like to apologize for any problems any of my guests may have had.
I would like to set one thing straight, neither myself nor any of my delivery staff smoke. That is a set rule.
I will admit we did have a problem with batteries.
The company I had been buying my batteries from for 10 years started having a high failure rate. We have changed companies and replaced all the other batteries.
As to the pickup at the bell service, we do try to pickup from the guest whenever possible, this is for their own protection. I have talked to the bell staff in many hotels including Disney, they tell me at night sometimes the Scooters are played with, also at most hotels when we pickup Scooters and Wheelchairs they guest service say go in and get what is yours. Needless to say equipment has come up missing. But with this said, if a person needs to leave a Scooter at the bell service we never say no.
Now please believe me when I say I am checking into this.
Once again I would like to apologize for any problums our guests may have had.

A special thank you to the reader that E-Mailed me.

Thank you,
Randy

I, too, am glad to see your response. I am renting from you next week and the reservationist I spoke to on the phone, could not have been nicer! Also, glad to hear you have changed all the batteries!:thumbsup2 See you next week!

[mechurchlady]

Welcome to the board, Randy.
If I ever get to WDW and can afford a scooter I will be renting from you.
I see you had a battery problem and that is typical of companies who have outside contracts. The perfect business can be ruined when a contractor messes up.

I am still a Randy fan, hugs.:cheer2: :grouphug:

[SueM in MN]

Hi, I am Randy owner of Randy's mobility I would like to take a minute to respond.
First of all I would like to apologize for any problems any of my guests may have had.
I would like to set one thing straight, neither myself nor any of my delivery staff smoke. That is a set rule.
I will admit we did have a problem with batteries.
The company I had been buying my batteries from for 10 years started having a high failure rate. We have changed companies and replaced all the other batteries.
As to the pickup at the bell service, we do try to pickup from the guest whenever possible, this is for their own protection. I have talked to the bell staff in many hotels including Disney, they tell me at night sometimes the Scooters are played with, also at most hotels when we pickup Scooters and Wheelchairs they guest service say go in and get what is yours. Needless to say equipment has come up missing. But with this said, if a person needs to leave a Scooter at the bell service we never say no.
Now please believe me when I say I am checking into this.
Once again I would like to apologize for any problums our guests may have had.

A special thank you to the reader that E-Mailed me.

Thank you,
Randy
Thanks for your reply here.

I normally stay impartial in the recommendation area because all the companies listed in the disABILITIES FAQs are listed there because the great majority of the feedback/postings about them have been positive.

I do feel like I should say something about our family's experience with Randy's though. We rented an ECV through Randy's in late March 2006 for my FIL. One of the reasons we chose Randy's was that the ECV would be delivered and picked up directly from us. I know that some people prefer to have an ECV waiting for them at Bell Services and be able to leave it there and have it picked up after they are gone. We liked to know that we would be getting it directly from the delivery person and would give it directly back. One of the reasons was that on a stay Beach Club Villas a few years before, we had walked past an ECV from another company that was waiting to be picked up during the whole week we were there. I have also read about people finding out after they got home that the rental company did not get all the pieces back and were billing them for the missing parts.
We wanted to avoid any problems like that.

Anyway, the ECv we rented from Randy's was delivered directly to our room at the time we had arranged with the delivery person. He was very professional and nice and demonstrated/made sure that we knew everything we needed to know before he left. The ECV was nearly new and worked fine. It was picked up on the schedule we arranged and we had no issues.

[gramto2boys]

Thanks for your reply here.

I normally stay impartial in the recommendation area because all the companies listed in the disABILITIES FAQs are listed there because the great majority of the feedback/postings about them have been positive.

I do feel like I should say something about our family's experience with Randy's though. We rented an ECV through Randy's in late March 2006 for my FIL. One of the reasons we chose Randy's was that the ECV would be delivered and picked up directly from us. I know that some people prefer to have an ECV waiting for them at Bell Services and be able to leave it there and have it picked up after they are gone. We liked to know that we would be getting it directly from the delivery person and would give it directly back. One of the reasons was that on a stay Beach Club Villas a few years before, we had walked past an ECV from another company that was waiting to be picked up during the whole week we were there. I have also read about people finding out after they got home that the rental company did not get all the pieces back and were billing them for the missing parts.
We wanted to avoid any problems like that.

Anyway, the ECv we rented from Randy's was delivered directly to our room at the time we had arranged with the delivery person. He was very professional and nice and demonstrated/made sure that we knew everything we needed to know before he left. The ECV was nearly new and worked fine. It was picked up on the schedule we arranged and we had no issues.

Thank you, this is amazingly good advice!! I also want to be sure to leave the scooter with them and not at bell service. I do not want to find I owe for parts or damages after I leave. I look forward to dealing with Randys and my very first ever trip to WDW.

[msr709]

I just wanted to chime in my experience with Randy in 2004. My DSis and I both rented from Randy that summer and we had no car and were changing resorts mid week. We asked that instead of having to dismantle the scooters if we could just have replacement scooters at the next location and we were accomodated with no hassles. We got our scooters directly from the delivery driver at our room in ASMo and in RPR and at both times our driver (who was the same guy) was courteous, polite and very professional and both times the scooters were in good condition and they never ran out of charges. We also needed to leave the scooters at bell services in RPR and had no problems doing this either. I wouldn't hesitate to recommend them. HTH :thumbsup2

[Bete]

I'm sorry but 15 to 20 dollars savings each day is not worth it to me to go outside of Disney for a scooter. Yes, you may get lucky and not have an issue from an outside source but then again there's enough here to tell me it does happen and not just rarely. I probably will say those who rent more often from an outside place may have some better luck with their scooters than others.

First, I hate the idea of having a scooter in the room let alone charging it. Did you know that some scooters if not all of them are suppose to be charged in a well ventilated area? I'm not sure how an enclosed room without windows could be considered well ventilated. Some scooters react differently to rain conditions. The better scooters which Disney uses rarely has a problem with their electrical components from weather problems. Most of all if something goes wrong from low battery or whatever you get a replacement very quickly and you never have to leave the park, etc.

I like getting to the park without a scooter, too. I don't want to navigate it onto to the bus, etc. I'm lucky enough that I can manage getting to the park without one.

Now, I will say you need to arrive at the park early; because, there is not an endless supply of Disney scooters. Epcot is particularly tough but we have gotten one at International Gateway if the front runs out of them.

Everyone makes choices about their vacation but I will stick with Disney scooters and pay the extra.

[JudithM]

Bete, sorry you feel this way. When I first started using an ECV at WDW - eight years ago - I did rent from Disney. I can tell you where in every park the scooter died on me. Also, we like to park hop & Disney does not guarantee another ECV at the next park. Plus I like to have the scooter available to get around the resort, at Downtown Disney, etc.

So for the last six years or so I have rented from Walker with no major issues. We drive to WDW most of the time & the scooter has almost always been at the resort before we arrive. One or twice we extended our stay by a day & were able to call & keep the scooter for that extra day. Once in all the days I have used a Walker scooter did we have a slight issue with a scooter. We were at the Studios, & Walker responded within minutes to take care of the issue. I would highly recommend Walker :)!

[gramto2boys]

I'm sorry but 15 to 20 dollars savings each day is not worth it to me to go outside of Disney for a scooter. Yes, you may get lucky and not have an issue from an outside source but then again there's enough here to tell me it does happen and not just rarely. I probably will say those who rent more often from an outside place may have some better luck with their scooters than others.

First, I hate the idea of having a scooter in the room let alone charging it. Did you know that some scooters if not all of them are suppose to be charged in a well ventilated area? I'm not sure how an enclosed room without windows could be considered well ventilated. Some scooters react differently to rain conditions. The better scooters which Disney uses rarely has a problem with their electrical components from weather problems. Most of all if something goes wrong from low battery or whatever you get a replacement very quickly and you never have to leave the park, etc.

I like getting to the park without a scooter, too. I don't want to navigate it onto to the bus, etc. I'm lucky enough that I can manage getting to the park without one.

Now, I will say you need to arrive at the park early; because, there is not an endless supply of Disney scooters. Epcot is particularly tough but we have gotten one at International Gateway if the front runs out of them.

Everyone makes choices about their vacation but I will stick with Disney scooters and pay the extra.
glad you got the cash to rent on property..... some of us would rather not rent on site and not have the scooter to go places other then the one park.. Some of us do not have the luxury of getting into the park then renting since our bodies are not cooperating well enough to get there with out one.... some of us would rather have a nice scooter waiting for us as we need them and are glad there is out side services that provide this for us.
But I am glad your doing very well and are happy with how you do it. :)

[cmwade77]

I'm sorry but 15 to 20 dollars savings each day is not worth it to me to go outside of Disney for a scooter. Yes, you may get lucky and not have an issue from an outside source but then again there's enough here to tell me it does happen and not just rarely. I probably will say those who rent more often from an outside place may have some better luck with their scooters than others.

First, I hate the idea of having a scooter in the room let alone charging it. Did you know that some scooters if not all of them are suppose to be charged in a well ventilated area? I'm not sure how an enclosed room without windows could be considered well ventilated. Some scooters react differently to rain conditions. The better scooters which Disney uses rarely has a problem with their electrical components from weather problems. Most of all if something goes wrong from low battery or whatever you get a replacement very quickly and you never have to leave the park, etc.

I like getting to the park without a scooter, too. I don't want to navigate it onto to the bus, etc. I'm lucky enough that I can manage getting to the park without one.

Now, I will say you need to arrive at the park early; because, there is not an endless supply of Disney scooters. Epcot is particularly tough but we have gotten one at International Gateway if the front runs out of them.

Everyone makes choices about their vacation but I will stick with Disney scooters and pay the extra.

Last time we rented one day on property and realized that was not going to work, don't forget about traveling to and from your room at the resort, I would much rather have it with us, especially on this next trip as we will also be doing a lot outside the parks.

[msr709]

::yes:: ::yes:: ::yes:: ;)

[fostrmom2mny]

Back to the OP. Is the $150.00 week legit? Anyone use then before?

[PrincessSuzanne]

Back to the OP. Is the $150.00 week legit? Anyone use then before?

Yes, it is legit. I have 2 ressies for Dec 2008 for 2 scooters one standard and one heavy duty for 8 nights/9 days for $380, that is over $100 savings over Walker who I normally use, and Walker has always been less expensive than any other company I have called.


Suzanne

[sanapp]

It doesn't sound like anyone has actually used the $150.00 deal yet, but only has reservations. I am concerned about booking with them for that low of a price without hearing any reviews first. I am concerned about the customer support and what the product really is. I now just have to decide between Walker Mobility and Randys.

[diberry]

Just got back on Monday - had a Randy's Mobility ECV for 2 weeks. We phoned when we arrived (evening) and they brought my ECV to our room at the hotel at about 7.30 the next morning and explained everything to us about how to use and charge it etc. The next day I called to request a different type of ECV that would fit in the trunk of our hire car and they came the same day and exchanged it. Then that one stopped working (got caught in a thunderstorm and I don't think the electronics appreciated that!!) and they brought another. Never any problems or delays - extremely obliging. We charged it overnight and never had any problems although I used it pretty much all day every day. I would certainly recommend Randy's. When we checked out we left the ECV at the concierge desk as we had been instructed to do by Randy's. So we were very pleased with the service we got and it cost $280 for 2 weeks which was a great price (2nd week is only $100).

[gramto2boys]

Just got back on Monday - had a Randy's Mobility ECV for 2 weeks. We phoned when we arrived (evening) and they brought my ECV to our room at the hotel at about 7.30 the next morning and explained everything to us about how to use and charge it etc. The next day I called to request a different type of ECV that would fit in the trunk of our hire car and they came the same day and exchanged it. Then that one stopped working (got caught in a thunderstorm and I don't think the electronics appreciated that!!) and they brought another. Never any problems or delays - extremely obliging. We charged it overnight and never had any problems although I used it pretty much all day every day. I would certainly recommend Randy's. When we checked out we left the ECV at the concierge desk as we had been instructed to do by Randy's. So we were very pleased with the service we got and it cost $280 for 2 weeks which was a great price (2nd week is only $100).


Awsome!!!!!! I look forward to gettign a scooter from them to. I will post a report when I get back. did you have something to cover the scooter with when it rained or did you have to leave it in the rain?

[diberry]

did you have something to cover the scooter with when it rained or did you have to leave it in the rain?
The first time we had just got the ECV out of the trunk and put it together when the heavens opened! We put a poncho over it as quickly as possible and got it undercover but it really didn't like the wet!! After that I used a showercap over the control board (as suggested here) plus a poncho over me and the ECV and, in light rain, it was fine to drive around. Just didn't cope too well with torrential rain.

[SueM in MN]

The first time we had just got the ECV out of the trunk and put it together when the heavens opened! We put a poncho over it as quickly as possible and got it undercover but it really didn't like the wet!! After that I used a showercap over the control board (as suggested here) plus a poncho over me and the ECV and, in light rain, it was fine to drive around. Just didn't cope too well with torrential rain.
Another thing to be aware of in rain is that the controls are not the only thing you have to worry about. Most of the ECVs have fairly smooth tread on the tires and they may not have as much traction as in dry conditions. So, be more careful with going up/down hills and also with stopping.

[DisneyDreaming48]

I just had back surgery, so I am having to rent an EVC for our entire trip. I don't have the luxury of renting from Disney since I will need it at the resort and other places. We are going Aug 30th - Sept 6th and have rented and already paid from Randy's. After reading this thread, I started getting really worried. I cannot walk more than a few steps and can't have the EVC breaking down or battery going bad.

My concern, and I'm not sure how to handle it, we do not get into MCO until 2:20 and Randy's doesn't deliver to the hotel after 3:30 (at least this is what I was told on the phone). I'm praying we make it to the resort in time, but if not I will be stuck in the hotel room while everyone else heads to Downtown Disney.

I'm really nervous now, Randy's please come through for me!

[Cheshire Figment]

I just had back surgery, so I am having to rent an EVC for our entire trip. I don't have the luxury of renting from Disney since I will need it at the resort and other places. We are going Aug 30th - Sept 6th and have rented and already paid from Randy's. After reading this thread, I started getting really worried. I cannot walk more than a few steps and can't have the EVC breaking down or battery going bad.

My concern, and I'm not sure how to handle it, we do not get into MCO until 2:20 and Randy's doesn't deliver to the hotel after 3:30 (at least this is what I was told on the phone). I'm praying we make it to the resort in time, but if not I will be stuck in the hotel room while everyone else heads to Downtown Disney.

I'm really nervous now, Randy's please come through for me!
I would suggest that you bring the phone number for Randy's with you. If you or someone in your group has a cell phone call once you are at ME (or in a limo or rental car) and reconfirm that you are on your way and what time you anticipate checking in. There really should not be any problem.

[gramto2boys]

I just had back surgery, so I am having to rent an EVC for our entire trip. I don't have the luxury of renting from Disney since I will need it at the resort and other places. We are going Aug 30th - Sept 6th and have rented and already paid from Randy's. After reading this thread, I started getting really worried. I cannot walk more than a few steps and can't have the EVC breaking down or battery going bad.

My concern, and I'm not sure how to handle it, we do not get into MCO until 2:20 and Randy's doesn't deliver to the hotel after 3:30 (at least this is what I was told on the phone). I'm praying we make it to the resort in time, but if not I will be stuck in the hotel room while everyone else heads to Downtown Disney.

I'm really nervous now, Randy's please come through for me!

I am sure all will be fine. just ask them to leave it there for you so you can have it when you arrive. I am in the same boat and sent Randy an email asking for a complete run down of when it will arrive, and also I will be giving it to them directly since I will be leaving at by 2:00 pm for the airport.

[DisneyDreaming48]

I am sure all will be fine. just ask them to leave it there for you so you can have it when you arrive. I am in the same boat and sent Randy an email asking for a complete run down of when it will arrive, and also I will be giving it to them directly since I will be leaving at by 2:00 pm for the airport.

I just sent Randy's an email explaining my situation. I'll let you know what the response is.

Thanks!

[kaytieeldr]

Another option (because Randy's really does want to deliver the ECV to YOU, not Bell Services) would be to rent for one night from a company that will leave the ECV before you arrive. I'm not sure which ones offer one-day rentals; try buenavistascooters.com.

Then when Randy's arrives with yours in the morning, another member of your party can ride the original rental over to where the company will pick it up.

[disnemimi]

Hi, I am going to rent an ECV off-site for the first time Sept. 15th. I am looking at Randy's, but I cannot find the cancellation policy any where on their website. I am mainly worried about the upcoming hurricanes and worried we might have to cancel our trip. Also, any recent updates on Randy's customer satisfaction?:confused3
Thank you for all your help.
Disnemimi

[SueM in MN]

Hi, I am going to rent an ECV off-site for the first time Sept. 15th. I am looking at Randy's, but I cannot find the cancellation policy any where on their website. I am mainly worried about the upcoming hurricanes and worried we might have to cancel our trip. Also, any recent updates on Randy's customer satisfaction?:confused3
Thank you for all your help.
Disnemimi
I'd suggest you email the company and ask.
I have not looked lately, but don't actually remember seeing a cancellation policy on the website for any of the companies in the past.

[Cheshire Figment]

Hi, I am going to rent an ECV off-site for the first time Sept. 15th. I am looking at Randy's, but I cannot find the cancellation policy any where on their website. I am mainly worried about the upcoming hurricanes and worried we might have to cancel our trip. Also, any recent updates on Randy's customer satisfaction?:confused3
Thank you for all your help.
Disnemimi
I know that Walker's does not charge the CC until the day prior to the date of delivery.

For all of the vendors if an ECV is not rented it just quietly sits in the warehouse. It is not like a hotel where there are staffing concerns and employment/assignments based on anticipated guest levels.

[msr709]

I just got back from my stay during 8/20 to 8/27 and used Walker. Walker's had the scooter there the night before we arrived to be sure I had one at our first hotel, CSR. It rained the whole time we were at WDW, the first 4 days of our stay. I simply used the shower cap (that they also provide, 2 caps, with the ECV) all the time. I just left it on the whole time I was there since it rained soooooo much, Fay just wouldn't go away! The ECV held up beautifully the whole 4 days, never one problem with it. I loved the headlight! I left the ECV at the Concierge's desk on 8/24 to move over to HRH and had an ECV waiting for me there. It was sooooo easy and effortless. I will ALWAYS use Walker from now on. They even have a Scooter insurance which is only $20 but for me, it was worth it not to have to worry about anything happening to the scooter. Not that I'm reckless or anything but I felt more at ease having insurance and they really made the whole process so effortless. They have the ECV delivered the night before to both hotels so I wouldn't have to worry about getting there at any set time which was great since our incoming flight was slightly delayed, at least I didn't have to worry about meeting anyone to get it. I recommend them highly! HTH :thumbsup2

[DisneyDreaming48]

Just got back from a week's trip to Disney and I used Randy's Mobility. I was nervous at first reading some of the reports, but wanted to post my experience.

Our plane was delayed getting to Orlando, so we were barely going to get to the hotel in time for their last delivery. However, the delivery person met me in the lobby and went through all the functions. Was very nice and very thorough. The scooter worked perfectly, not a single problem. I was worried the battery would not last the entire day, but it was never an issue.

On the day of our departure, the delivery person met me in the lobby just prior to us boarding the bus.

Overall, was a great experience and will recommend them.

Karen

[SueM in MN]

thanks for the report.
glad to hear it went well:)