New You First Program UPDATE

[ladybugz11]

I've been checking the website daily to see if they would explain the benefits more clearly. Just noticed you can go modify your profile and choose your preferences. This option also states your current status ie..blue, gold, or platinum. Also they have updated the welcome screen to include examples of the criterea to maintain status. :dance3:

[calgarygary]

I had been checking every morning but the system always seemed down for maintenance. I was getting concerned when people were referring to the email acknowledging them as platinum while mine didn't. It was very reassuring to see platinum under my preferences - now if only I can score one of those 1 year extensions.

[lindalinda]

I checked too. Mine says platinum. So I guess I will book Nashville in December and hope for a December 2009 farewell suite vacation!:lmao: I havent had vacation at christmas for 22 years, but those stuborn hangers-on ahead of me in seniority are finally throwing in the towel, so I should be able to get it.

It might be nice for my last platinum hurrah to be in a portofino suite.

[macraven]

i checked mine this morning
it shows platinum and my number.


i think in about 2 months from now, the kinks will be worked out.

good thing i checked my profile, i was listed as a Mr. born in 1900. :laughing:

[macraven]

i just checked my profile at the loews youfirst site and see they did correct my gender and birthdate.

i also noticed they stripped me of my platinum status when i did the update and list me with the same loews number i have had the last 7 years to a "Member" status....:confused3

i sent off an email but doubt i will hear anything soon.

this is crazy.....
and annoying to say the least.

i should have stayed as a 108 year old man.


has any one gone back and rechecked their profile for status after making an update?

[lindalinda]

OMG, it did it to me also! My platinum is gone and it says member!

[Subi WRX]

Happened to me too.

Sounds like they weren't really ready for the roll-out of the new and "improved" (cough, cough) program.

[damo]

My status is platinum.

[patster734]

Me too! I was gold prior to updating my date of birth and now I'm just a member. I sent them an email too. Thanks for catching that, Mac!

[Catrinabeach]

Mine did this too ! I was freaking out thinking I had messed something up !

I just emailed them asking about my status.

[Tizzy_Meliss]

Same thing happened to me. Same age, listed as a Mr. and after fixing it I am now a member. Also, under reservations they are not listing my newly booked PBH stay. :confused3

[macraven]

i sent an email late last night when i posted on this thread.


it is very annoying but i have faith that it will be corrected.

i don't know if they man the phones on the weekend but i will call in a bit and check.

it has to be a computer glitch.
i don't know why damo wasn't effected by it.
maybe the members that corrected errors from mr to ms/mrs/miss and age were the ones this happened to.

i'll let you all know here what i find out.
if new people come on this thread, hopefully they will check the profile site and see how it is for them.

and, when i went back in last night to look at the profile site, i had to make a new password........again an annoyance.

[Tizzy_Meliss]

and, when i went back in last night to look at the profile site, i had to make a new password........again an annoyance.

Same here, its a definite glitch. I had to redo my password, and when I put my credit card info in, they told me it was invalid. So I took the information out and saved it, and after the screen refreshed there was my credit card information. :confused3

[nerdboyrockstar]

Mine showed up as Platinum..

Everything else was right except for the fact that I was 108 years young..

Do any of us have a stay coming up so that we can try out the new benefits?

[macraven]

i called and it was a long phone call of 25 minutes.

i suggest you call if the same thing happened to you.
1-877-563-9714

that is the number for loews youfirst department that you need to go through.

they saw that i was a platinum member under Loews First but a member with Loews YouFirst. my loews number is the same for both accounts.
also, no ressie listed for me for my fall trip on either programs.

they can't change or fix my loews problem.
they had to send an email to customer resource manager for assistance.
i asked if others can send a direct email to that department and was told no.
only the staff at the above phone number can do so.

the gal i talked to said they don't understand what happened to have my status changed.
i explained i changed the birthdate and gender and clicked update.
the problem began then.

she tried to work on it and edit my profile but it wouldn't take it.
therefore she sent an email within their department for further help.
i was told that department would contact me by email.

i told her i sent an email last night and have not heard back yet from them.
she was under the impression there are staff available on the weekends to handle the emails they receive.

call the above number to get assistance if your status was lowered from platinum to member.

please post here if you have any suggestions for us in this issue.

tia

[macraven]

Mine showed up as Platinum..

Everything else was right except for the fact that I was 108 years young..

Do any of us have a stay coming up so that we can try out the new benefits?

hey, if you go in and change your birthdate, betcha you will become a member


so stay as old as you want on your profile....

[Catrinabeach]

I just called and she said they have received alot of calls about this and that it must be a glitch. she is sending an email to customer service for me and I should receive an email response in a few days. If it's just a glitch than I should see it corrected on the web site when I log in in the next few days.

[calgarygary]

Mine showed up as Platinum..

Everything else was right except for the fact that I was 108 years young..

Do any of us have a stay coming up so that we can try out the new benefits?

Imagine the perks you could get if you celebrate your 109th at the HRH - never too old to rock it out!

[WeagleWeagle]

I corrected my profile and my Platinum status went *poof* and I became just a member. I called and she said that she couldn't correct it but that she would send an email to CS and that I should get an email back. I asked her if they had a bunch of complaints since the benefits have changed, and she said no. She has only heard complaints today because of everyone's status changing after they adjust something on their profile. But she thought everyone was liking the new benefits. Uhhhh...no? Maybe she's required to say that!

[calgarygary]

i called and it was a long phone call of 25 minutes.

i suggest you call if the same thing happened to you.
1-877-563-9714

that is the number for loews youfirst department that you need to go through.

they saw that i was a platinum member under Loews First but a member with Loews YouFirst. my loews number is the same for both accounts.
also, no ressie listed for me for my fall trip on either programs.

they can't change or fix my loews problem.
they had to send an email to customer resource manager for assistance.
i asked if others can send a direct email to that department and was told no.
only the staff at the above phone number can do so.

the gal i talked to said they don't understand what happened to have my status changed.
i explained i changed the birthdate and gender and clicked update.
the problem began then.

she tried to work on it and edit my profile but it wouldn't take it.
therefore she sent an email within their department for further help.
i was told that department would contact me by email.

i told her i sent an email last night and have not heard back yet from them.
she was under the impression there are staff available on the weekends to handle the emails they receive.

call the above number to get assistance if your status was lowered from platinum to member.

please post here if you have any suggestions for us in this issue.

tia

I also had a problem with status (my emails never included the mention of platinum status that most others received) and sent off an email and then when the site finally was "working" had platinum reset to member when I updated. Here is a copy of the second email that I sent off:
Hello, Although I understand that things may be overwhelming at this time, I am very concerned about the lack of response to my email of July 16th. Also, when the You First site finally allowed me to view my preferences, it did show my status as platinum, after I updated my preferences, it reset my status to member. Obviously, Loews was not prepared to roll out the new site and I find this particularly disappointing.

I do not understand why with such lead time that your IT department could not have done a better job in preparing the site. Also, I find it particularly upsetting that Loews attempted to instill a false sense of hope about the changes when advertising that the changes were "more of what you want" when even the least amount of market study would have indicated that most Loews First members would not welcome the change from nights to stays to maintain status.

Obviously, Loews no longer values the stays of the leisure member and I have to question whether continued membership within the You First program is a worthwhile choice. I hope that my status will be returned however given the many errors that is being made in the roll out of this new program I am not particularly confident.

Given all the issues their IT department is having, I am glad that I do not have any credit card info. associated with my profile as right now that information is possibly at risk.

[damo]

i called and it was a long phone call of 25 minutes.

i suggest you call if the same thing happened to you.
1-877-563-9714

that is the number for loews youfirst department that you need to go through.

they saw that i was a platinum member under Loews First but a member with Loews YouFirst. my loews number is the same for both accounts.
also, no ressie listed for me for my fall trip on either programs.

they can't change or fix my loews problem.
they had to send an email to customer resource manager for assistance.
i asked if others can send a direct email to that department and was told no.
only the staff at the above phone number can do so.

the gal i talked to said they don't understand what happened to have my status changed.
i explained i changed the birthdate and gender and clicked update.
the problem began then.

she tried to work on it and edit my profile but it wouldn't take it.
therefore she sent an email within their department for further help.
i was told that department would contact me by email.

i told her i sent an email last night and have not heard back yet from them.
she was under the impression there are staff available on the weekends to handle the emails they receive.

call the above number to get assistance if your status was lowered from platinum to member.

please post here if you have any suggestions for us in this issue.

tia

I changed my birthdate too and my status didn't change. I wonder what is going on. Didn't someone in the other thread say that many of the status (stati?) were incorrect and they were trying to fix them?

[macraven]

I changed my birthdate too and my status didn't change. I wonder what is going on. Didn't someone in the other thread say that many of the status (stati?) were incorrect and they were trying to fix them?

the gal i talked to said mine was not fixable ...

it had to be sent by request by her to customer resource management

she had the power to change the status but mine wouldn't for her.


i also changed myself from a male to a female.

and twice had to change my pw.


others stated they were listed as a 108 year old male.
another stated they had a birth year of 192x.

i think that calgary gary sent a super excellent email to them.
i totally feel the same way he does.

others on the threads said they updated the erroneous data and when they returned to the site, the update was correct but they were poofed from platinum to member status.

Loews YouFirst my butt.
like calgarygary stated, the enhanced program that we are going to be thrilled with has gotten off to a bad start.


at this point it is a wait and see situation.

i did tell the loews rep that i have stayed with the loews hotel in traveling because of the loews first program.

i also have the Hilton, Choice program and All Access program.

when i ended my call to her, i said please include in the email to the resource department i have other options for hotels in the area.
i would like to work with the loews hotels due to them being on site but if i am kept at "member" status, i am better off racking up reward points on one of my other club cards.

[Eileens]

Thanks for the update.

[Eileens]

Thanks

[d4est]

When I look at my profile, I do not see my member status or number anywhere...

[macraven]

When I look at my profile, I do not see my member status or number anywhere...

open the profile page.

on the right side of it about a quarter way down from the top, you will see your loews # and under it will be your status level they have you down for.

it doesn't come out and catch your eye very easily.

if you still don't see it, read thru each line on that page.
extend your eyes to the margin and you will find it.

it should be under the area of where your email is listed.

hth

[d4est]

I don't see it, maybe I am missing it, but I have looked thoroughly. Here is my lame attempt at a screenshot:

http://i39.photobucket.com/albums/e158/d4est/youfirstpagejpg.gif

http://i39.photobucket.com/albums/e158/d4est/youfirstpage.jpg

[calgarygary]

It should appear right below your birthdate info. Don't know why it isn't on your page.

[macraven]

email Address:
*YouFirst Number: xxxxxxxxxxx (Member)


Type Old Password *Choose Password: *Confirm Password: * HOME





your set up is different from mine.
my loews number is by my email address like above

i don't know what to tell you.
mine is not near my bd but my email address on my form.


i suggest you call the number i listed on the thread, this one or the other loews thread and inquire with them.

i don't think there is anything else i can do for suggestions.

let us know how it turns out for you please

[Subi WRX]

I had hoped maybe they knew they had a computer glitch, and I wouldn't have to call to let them know my status dropped when I updated my profile.

I did call, and the woman said that there was nothing she could do, but she would send an email to csr service on my behalf to let them know what happened. She took my contact info, and said someone would get back to me within 5 days.

Also, I used to be able to pull up an upcoming reservation of mine on the netbooker website. Now I can't. Wonder what happened with that too?

What I don't get is how this program:

1. Is more flexible
2. Has benefits that are more meaningful to me
3. Gives me more of what I want

Is that not what the email promised me?

And

4. How after delaying the program from 7/1 to 7/15 did they not soak test the new website to figure out these glitches?


Now, not only do I feel baited and switched, and I feel annoyed that I have to go through a bother of getting my status fixed over a website glitch.

[damo]

Something is going on since yesterday I was platinum and today I am member. I'm going to leave it for a while before I worry about it.

[macraven]

Something is going on since yesterday I was platinum and today I am member. I'm going to leave it for a while before I worry about it.

damo, i suggest you call so they can send an email to customer resource manager. the public can't send the email to them as it is an internal site.

i don't know if this is valid or not as many of us that call are getting various information.

the person i talked to said the emails they send internally, are handled as a priority.

[d4est]

Thanks Mac. I will call the number tomorrow and see what they have to say. Probably not much...

[d4est]

Quick thought...I know that as a "member" you do not get free access to the fitness center. Am I mistaken in thinking that I get access when staying club?

[macraven]

i had free access to the gym under all the 3 levels.

things might have changed since then but looking at the youfirst chart, it is free for all 3 levels of their program

[alejules]

I just returned from a 2 night stay at PBH. I am a platinum member and booked my reservation as such after the program switched. I had no problems at all. I received my 100.00 credit as well as my welcome amenity. I was informed when I checked in that for the next 6 months the welcome amenity continue status quo. I did receive an e-mail regarding the computer glitch but this was not an issue for me at all.

[Subi WRX]

Yes, you do get free fitness center access when staying club.





This is the email response I got:

Dear Mr. Doe,



Thank you for your inquiry regarding your Loews YouFirst status. Unfortunately, we are experiencing a few glitches with the new YouFirst web site which are causing some members to experience a downgrade in status. We are working diligently to resolve these issues and will reinstate your former status as soon as possible. While technology is a wonderful thing, it definitely has its challenges! Thank you for your patience during this process.



Sincerely,



Your Friends at Loews Hotels






alejules, thanks for the info. I assume you got a Portofino Suite as usual? How did they handle the $100 credit? Was it a voucher? Was it good just at the Portofino or could you use it at RPR too? thank you

[Disneyhappy]

I should be Platinum. I have confirmed this with corporate. Since the YouFirst program has started, I was originally Gold, then member, then Gold again, then finally Platinum as late as yesterday. Today I am back to member. So far my email have been very nice but I just sent one off expressing the level of my frustration. Not only because of this apparent computer glitched but also be cause I never received a call back from a CSR as promised or my email, both from last week regarding the following request:

Your email to me states that the "definition of qualifying stays has been greatly expanded,..." What rates now qualify that did not qualify under the old program. From the program terms and conditions, it appears to me that the same rates qualify.

I hope they get their act together soon as I am now getting a sour taste about their customer service and efficiency as a business. I think I am glad that they do not have locations in the various cities I have to travel for business because I do not have the time to be continually following up to make sure my info is correct. In all the years I have been with Marriott, I have not had one single issue. Before Loews new program was launched, I had a stay in Phila in June that they cannot seem to get associated with my account, even though I booked it direcctly through Loews reservations, they had my number at the front desk and I received all of my upgrades and amenities. I am pretty low maintenance but I am now getting to the end of my rope.

[damo]

I should be Platinum. I have confirmed this with corporate. Since the YouFirst program has started, I was originally Gold, then member, then Gold again, then finally Platinum as late as yesterday. Today I am back to member. So far my email have been very nice but I just sent one off expressing the level of my frustration. Not only because of this apparent computer glitched but also be cause I never received a call back from a CSR as promised or my email, both from last week regarding the following request:

Your email to me states that the "definition of qualifying stays has been greatly expanded,..." What rates now qualify that did not qualify under the old program. From the program terms and conditions, it appears to me that the same rates qualify.

I hope they get their act together soon as I am now getting a sour taste about their customer service and efficiency as a business. I think I am glad that they do not have locations in the various cities I have to travel for business because I do not have the time to be continually following up to make sure my info is correct. In all the years I have been with Marriott, I have not had one single issue. Before Loews new program was launched, I had a stay in Phila in June that they cannot seem to get associated with my account, even though I booked it direcctly through Loews reservations, they had my number at the front desk and I received all of my upgrades and amenities. I am pretty low maintenance but I am now getting to the end of my rope.

I think we should give them some time to get their glitches worked out.

[Subi WRX]

I think we should give them some time to get their glitches worked out.

I disagree. They already delayed the launch from July 1 to July 15. They have had PLENTY of time already. This isn't a mom and pop shop we're talking about here.

[damo]

I disagree. They already delayed the launch from July 1 to July 15. They have had PLENTY of time already. This isn't a mom and pop shop we're talking about here.

They have already acknowledged that there are problems with their computer program and they are working on them. A few more days isn't going to make any difference. As alejules stated, he had no problems at all. I would just give it a bit of time.

[Tizzy_Meliss]

I just returned from a 2 night stay at PBH. I am a platinum member and booked my reservation as such after the program switched. I had no problems at all. I received my 100.00 credit as well as my welcome amenity.


Alejules, I have a question for you on the $100 credit, is it only to be used at the Portofino, or can you use it at any of Loews hotels? How long is the credit good for? And finally what was your welcome gift? :)

[Subi WRX]

They have already acknowledged that there are problems with their computer program and they are working on them. A few more days isn't going to make any difference. As alejules stated, he had no problems at all. I would just give it a bit of time.

You are generous. I don't think many share your patience. People would've been fired at my company for less.

[damo]

You are generous. I don't think many share your patience. People would've been fired at my company for less.

I have computer issues with all kinds of companies, reservations, travel sites, etc. This isn't anything unusual. I have had many, many great experiences with Loews in the past and am more than willing to give them a chance to get things running properly. It has been less than a week since this was launched.

[sunshine1010]

Soooooooooo, I should stay away from updating my profile right?.......for now.

[Subi WRX]

I have computer issues with all kinds of companies, reservations, travel sites, etc. This isn't anything unusual. I have had many, many great experiences with Loews in the past and am more than willing to give them a chance to get things running properly. It has been less than a week since this was launched.

Can we just agree to disagree?

[macraven]

since loews has higher ups reading specific threads on the dis, i bet they are enjoying this...:laughing:

[Disneyhappy]

I have computer issues with all kinds of companies, reservations, travel sites, etc. This isn't anything unusual. I have had many, many great experiences with Loews in the past and am more than willing to give them a chance to get things running properly. It has been less than a week since this was launched.

I guess I have been lucky with my past travel plans as problems I have experienced have been very limited - business or pleaure. But I did not mean to imply that Loews program is a complete fiasco either. I am more than happy to give them time to work out their computer glitches. While I believe that the system should have been better tested prior to the roll out, it is certainly understandable that these things happen. Like I said, I am pretty low maintenance. I read complaints on the DIS boards that make me laugh because the same thing has happened to me and I never thought twice about it. I think the icing on the cake for me is the customer service issue. I have not heard back from customer service despite their promise to get back to me within in 24 hours (last Wednesday). I work for a company that has stringent customer service policies and if an employee fails to follow up with a customer within 24 hours (maybe just to say they are still working on the issue), that employee is written up. Three infractions and some sort of action is taken. I don't necessarily agree with my company's policy but it certainly has instilled customer service urgencies in all of the employees, including me, which is maybe why I am losing my patience. I have not received a response to a phone call and 2 emails. I still love Loews and will always stay with them when we visit Universal. FOTL access is simply priceless!!!

[calgarygary]

They have already acknowledged that there are problems with their computer program and they are working on them. A few more days isn't going to make any difference. As alejules stated, he had no problems at all. I would just give it a bit of time.

damo, although I usually agree with you on almost every post you make, this is one I do disagree with. Remember, that same IT department that seems incapable of getting their site up properly and retaining your LF/YF membership information, is also responsible for the security of our credit card information (whether you have posted it online or not) and right now - I have 0 confidence in them.

[damo]

My point is that they know there is a problem. How is it going to make any difference if we call them every hour to tell them the same thing? All they are going to say is that they are working on it.

[Subi WRX]

damo, although I usually agree with you on almost every post you make, this is one I do disagree with. Remember, that same IT department that seems incapable of getting their site up properly and retaining your LF/YF membership information, is also responsible for the security of our credit card information (whether you have posted it online or not) and right now - I have 0 confidence in them.

Thank you.

[Disneyhappy]

damo, although I usually agree with you on almost every post you make, this is one I do disagree with. Remember, that same IT department that seems incapable of getting their site up properly and retaining your LF/YF membership information, is also responsible for the security of our credit card information (whether you have posted it online or not) and right now - I have 0 confidence in them.

Yikes! I hadn't even thought of my credit card info being at risk. I am going to optimistic and believe that our credit card info is safe and it is only a computer glitch involving updates on our profile. I am playing it safe in the meantime and removing my credit card info, though.

[Disneyhappy]

My point is that they know there is a problem. How is it going to make any difference if we call them every hour to tell them the same thing? All they are going to say is that they are working on it.

I agree calling every hour is not going to help the situation, especially since the CSR reps are newly trained and are admittedly learning as they go. They have to refer questions they can't answer in emails to corporate per the rep I spoke with last Wednesday. I have made 1 phone call and sent 2 emails. I have the phone number and contact name of a person in corporate CS but I am holding off calling her until I see if I receive a response to my latest email.

[Disneyhappy]

I just thought to check to see my member status on my August reservation in Phila. They have me listed as Platinum so it appears to be an issue isolated with the Profile page.

[calgarygary]

Yikes! I hadn't even thought of my credit card info being at risk. I am going to optimistic and believe that our credit card info is safe and it is only a computer glitch involving updates on our profile. I am playing it safe in the meantime and removing my credit card info, though.

I'm not saying we are at risk, just reminding folks that those same IT specialists at Loews that were entrusted with rolling out their You First and supporting systems are also entrusted with securing our credit card info.

[Disneyhappy]

I'm not saying we are at risk, just reminding folks that those same IT specialists at Loews that were entrusted with rolling out their You First and supporting systems are also entrusted with securing our credit card info.

I agree that we are probably not at risk. I just didn't even think about the possibility which is just plain common sense. So if I didn't think about that, how many other "common sense" issues are going right over my head?:upsidedow DH thinks I order too much off of the internet with our credit cards. I told him it is better than using our debit card!:laughing:

[alejules]

I used my 100.00 credit at a restaurant at the Portofino. I was advised that it could be used at any of the hotels but not at Citywalk. The way it worked was they credited me with the 100 on my final bill. The welcome amenity is the same as it has been. I chose the beer and nuts. Once again let me stress that I had no problems at all and people went out of their way to make sure we received all the platinum benefits we were entitled to. With regard to the upgrade I booked late and no suite was available. I could have stayed at the RPR and had the suite but opted not to. We did get an upgraded room which was handled at the time of making my reservation. I also received breakfast vouchers since the upgrade was not available. I think this occurred because I was patient, kind and not rude. Finally I am a AAA south member and thus I received 2 25.00 dollar gas gift cards (one for each night of my stay). I was not aware I would receive this so it was a nice surprise.

[Tizzy_Meliss]

I used my 100.00 credit at a restaurant at the Portofino. I was advised that it could be used at any of the hotels but not at Citywalk. The way it worked was they credited me with the 100 on my final bill. The welcome amenity is the same as it has been. I chose the beer and nuts. Once again let me stress that I had no problems at all and people went out of their way to make sure we received all the platinum benefits we were entitled to. With regard to the upgrade I booked late and no suite was available. I could have stayed at the RPR and had the suite but opted not to. We did get an upgraded room which was handled at the time of making my reservation. I also received breakfast vouchers since the upgrade was not available. I think this occurred because I was patient, kind and not rude. Finally I am a AAA south member and thus I received 2 25.00 dollar gas gift cards (one for each night of my stay). I was not aware I would receive this so it was a nice surprise.


Wow, they really dusted you with mummy dust!!! Thank you for posting this info. I was hoping someone would post about the $100 credit. :thumbsup2

[alejules]

Just as an FYI the credit could be used at the spa, for golf, or for food and beverages.

[damo]

I used my 100.00 credit at a restaurant at the Portofino. I was advised that it could be used at any of the hotels but not at Citywalk. The way it worked was they credited me with the 100 on my final bill. The welcome amenity is the same as it has been. I chose the beer and nuts. Once again let me stress that I had no problems at all and people went out of their way to make sure we received all the platinum benefits we were entitled to. With regard to the upgrade I booked late and no suite was available. I could have stayed at the RPR and had the suite but opted not to. We did get an upgraded room which was handled at the time of making my reservation. I also received breakfast vouchers since the upgrade was not available. I think this occurred because I was patient, kind and not rude. Finally I am a AAA south member and thus I received 2 25.00 dollar gas gift cards (one for each night of my stay). I was not aware I would receive this so it was a nice surprise.

Sounds like they treated you really, really well!!!

[keishashadow]

I called today...call me disillusioned:rolleyes1

cliff note version:

had customer service issues last June, took it up w/RPR mgmt (@ advice of the experts here); they made it right!

while i had their "ear" i mentioned my dissatisfaction as to my blue status, when i had easily visited enough to gain gold:confused3 . Turned out that between DH & myself we had @ least 4 loews accounts:confused: . "no" i didn't request that they reissue a new account # each time i made a ressie lol.

despite loews telling me they couldn't fix it, mgmt @ RPR made it happen:banana: , said all the old accounts were cancelled & i received my gold card in the mail (with brand new account number) end of last year.

here comes the punchline...

when i tried to log in this weekend after reading all the hub-bub here, my account wasn't valid:rolleyes1 . after several subsequent failed attempts, i dug into my folder of hotel info & tried plugging in the "old" accounts....yep, they were all still valid @ Blue.:rolleyes:

worst part, when i called today; they have an email address on file for the newer Gold card that i haven't had access to since i had dial up...several couple ago...which results in fact i cannot retrieve new login info:sad2:

i'm told that "a manager" will email me in a week @ current email address & give me a temporary password to access what they indicate is still my Gold account:headache:

While the front of the house is competent, there sure is sloppy accounting in the back/accounting @ corporate. If this is not a fluke, they need some internal auditing-pronto imopopcorn::

[dsmom]

we are platinum and never recieved any e-mail of any kind. I called Loew's today to check my status and we are still listed as platinum. I asked what the new benefits were and she said not much was different but we would now get a 50.00 hotel credit because we are platinum. I said "are you sure that is not 100.00" and she said no, the most it could be was 50.00 Is this correct? I wonder where she is getting her info?

[Tizzy_Meliss]

Sounds like you were misinformed. The credit for platinum is $100 and ALOT has changed. The length of your stays no longer count, it is the amount of times you stay that counts. To keep your status you will need to stay 10 times per year to remain platinum or be downgraded to gold. :sad2:

[dsmom]

I have another question then....if you stay two nights at PB and then switch for two nights at RPR-would that count as two stays or one? Would you get the 100.00 credit at both resorts or only one? Thanks for any help!

[Tizzy_Meliss]

I guess it would be two seperate stays and you would get two credits. But you can't check into PBH and check out, then check back in again. That wouldn't qualify. :)

[Subi WRX]

I have another question then....if you stay two nights at PB and then switch for two nights at RPR-would that count as two stays or one? Would you get the 100.00 credit at both resorts or only one? Thanks for any help!

I would think so. You are switching resorts. Why not go RPR, PBH, RPR, PBH and count it as 4 stays and $400?! Switch hotels every night, eat for free, and maintain your status! :lmao:

OK, I know you can hear my sarcasm, but if they want 10 stays to remain platinum, a lot of people will be doing that. AFAIK, this is the only thing that they define as a "stay":

A stay is defined as all consecutive nights at one hotel, even if the Member checks out and checks back in during those dates. The Member must reserve the room in the Member’s name and stay overnight.

I see no reason according to their new (ludicrous) rules why you shouldn't get $100 for your 2 nights at RPR and $100 for 2 nights at PBH as last I checked the RPR and PBH weren't "one hotel" as they define in their (ludicrous) rules.

[Tizzy_Meliss]

I would think so. You are switching resorts. Why not go RPR, PBH, RPR, PBH and count it as 4 stays and $400?! Switch hotels every night, eat for free, and maintain your status! :lmao:


That's genius! :idea:

Hmmmmm..........wonder if I could talk DH into doing this. No way he would go for it, he hates to switch rooms in the middle of a stay let alone hotels. :rotfl:

[Subi WRX]

He wouldn't switch hotels for $100 a day?! That's food money! Hell, you probably wouldn't even have to make a grocery stop. That's $100 a day for you to EAT! They're PAYING you to switch resorts!!! They'll move your luggage for you and everything.

JOIN ME IN EXPLOITING THE STUPID LOOPHOLE.

EAT FOR FREE.

HELP MAINTAIN YOUR STATUS!

Hey, I didn't write the rules. I just follow them!

[Tizzy_Meliss]

He wouldn't switch hotels for $100 a day?! That's food money! Hell, you probably wouldn't even have to make a grocery stop. That's $100 a day for you to EAT! They're PAYING you to switch resorts!!! They'll move your luggage for you and everything.


Now when you put it like that.............:rotfl:

[macraven]

I have another question then....if you stay two nights at PB and then switch for two nights at RPR-would that count as two stays or one? Would you get the 100.00 credit at both resorts or only one? Thanks for any help!

under the loews youfirst, for platinum only, you get a $100 food, beverage credit that is valid for your hotel or the other hotel.

stay at pbh and eat at tchoup tchoup.

yes, stay 2 nights at pbh then check out.
then stay 2 nights at rph.

two different reservation numbers.
two different stays.

i have found from experience with calling and emailing loews that not every employee working the phones are as knowledgeable as the others.
this happens when new programs come into existance.

what i have been doing is asking to speak to a supervisor and when i do, it has been consistant information and reliable.
they have been very nice to talk to me and answer my questions.

many are newbies and still in training that are manning the phones and helping with questions.

[macraven]

He wouldn't switch hotels for $100 a day?! That's food money! Hell, you probably wouldn't even have to make a grocery stop. That's $100 a day for you to EAT! They're PAYING you to switch resorts!!! They'll move your luggage for you and everything.

JOIN ME IN EXPLOITING THE STUPID LOOPHOLE.

EAT FOR FREE.

HELP MAINTAIN YOUR STATUS!

Hey, I didn't write the rules. I just follow them!

sign me up......:rolleyes1

[deedeetoo]

Here's a new one for you. I've been upgraded!

I just joined Loews First a couple months ago and we had our first stay in June for three nights. We enjoyed our welcome gift. but after reading about all the changes I figured that was the last time I would get anything from this program.

Then in today's mail I get a letter: "You are one of Loew's best customers. As a result, your LoewsFirst membership has been upgraded to our exclusive Gold level." There was a new gold LoewsFirst card attached to the letter. While I appreciate the upgrade, I think these people are really screwed up.:confused3

[macraven]

Here's a new one for you. I've been upgraded!

I just joined Loews First a couple months ago and we had our first stay in June for three nights. We enjoyed our welcome gift. but after reading about all the changes I figured that was the last time I would get anything from this program.

Then in today's mail I get a letter: "You are one of Loew's best customers. As a result, your LoewsFirst membership has been upgraded to our exclusive Gold level." There was a new gold LoewsFirst card attached to the letter. While I appreciate the upgrade, I think these people are really screwed up.:confused3

it looks like the NEW program is like the OLD program.

that is what happened a lot before july 15th with the enhanced youfirst program

congrates....you passed go and collected $200........monopoly game if you didn't get it...

[Subi WRX]

deedeetoo: Don't look a gift horse in the mouth. Just take it and enjoy it. Find a Loews Hotel somewhere near you, and stay just one night to continue to enjoy Gold through 12/31/2009.

[damo]

deedeetoo: Don't look a gift horse in the mouth. Just take it and enjoy it. Find a Loews Hotel somewhere near you, and stay just one night to continue to enjoy Gold through 12/31/2009.

I wonder how many others got topped up before the switch?

[Subi WRX]

Good question. I've been platinum for years so I don't know anything first hand. I can kiss platinum goodbye after 12/31/2009 though so I guess it was fun while it lasted.

[dsmom]

Thanks for the info everyone!

Hey Subi WR - I like your suggestion! My hubby is so poed by the changes he will probably agree to it. We are only a two hour drive away. We usually make 6 or 7 trips a year and usually stay 4 nights. I think it is crazy that after all that we would not be platinum - under the new rules. So we will probably do the two-night switch for five trips. Maybe when Loews sees the craziness in this they will bo back to the old 10 stay/15 night rule.

[jmagla]

Hi, I sent an email to Loews six days ago about my profile showing me to be at member level instead of blue, I realise with all the "teething" problems (and dissatisfied members) they will have been inundated with mail, has anyone else actually received a reply or had their membership level reinstated? We are travelling to the HRH soon and would prefer it to be sorted by then.

Cheers Michael

[d4est]

I wonder how many others got topped up before the switch?

How many nights did you have to stay, under the old rules/program, to be upped in membership from Blue to Gold?

[calgarygary]

How many nights did you have to stay, under the old rules/program, to be upped in membership from Blue to Gold?

5

[d4est]

Thanks...I should have also asked in what time frame. Within a year? Calendar year?

[Subi WRX]

Gold was 3 stays -or- 6 nights. Platinum was 10 stays -or- 15 nights.

They used to accumulate your stays year to year, as long as you stayed at the hotels at least once per year (I believe I achieved platinum from April - April).

Now they want you to do it in a calendar year Jan-Dec..

They would let you maintain your status, as long as you had a stay per year.

Now they want you to achieve the level each year.

[macraven]

Hi, I sent an email to Loews six days ago about my profile showing me to be at member level instead of blue, I realise with all the "teething" problems (and dissatisfied members) they will have been inundated with mail, has anyone else actually received a reply or had their membership level reinstated? We are travelling to the HRH soon and would prefer it to be sorted by then.

Cheers Michael

my email was answered and i was told i was platinum still on the files.
it has not been updated on the youfirst site though.

was told it could take a week.

don't worry, if you have the email then it is in the system.

if you received the first email july 1st, it said you have been transferred to the new enhanced program.

meaning you are in the system for the correct color level.

they updated and if you have been within the last 12 months, you have nothing to fret about. you would be at that same level still

it is quite possible for people that are a blue and have not stayed at a loews hotel in the last 3 years could be put as member status.
just a guess as i read on another site loews started organizing eligibility based on past stays a year ago.

[Tizzy_Meliss]

Today I checked my profile after receiving an email from Loews and my status is now back to platinum, so if anyone had problems check again. Maybe they fixed it because of an email I sent, or maybe the glitch is fixed. :confused3

[damo]

Today I checked my profile after receiving an email from Loews and my status is now back to platinum, so if anyone had problems check again. Maybe they fixed it because of an email I sent, or maybe the glitch is fixed. :confused3

I'm still member.

[Tizzy_Meliss]

Sorry Damo, guess it was because I emailed them. :rolleyes:

[macraven]

Hi, I sent an email to Loews six days ago about my profile showing me to be at member level instead of blue, I realise with all the "teething" problems (and dissatisfied members) they will have been inundated with mail, has anyone else actually received a reply or had their membership level reinstated? We are travelling to the HRH soon and would prefer it to be sorted by then.

Cheers Michael

i'm back to platinum now.
i checked it this morning.

and i am no longer 108 years old

[Catrinabeach]

I emailed and called, and received a reply but I'm still a member so far. Hopefully it's fixed soon since we plan to book another stay in the next 2 wks.

[tatersalad]

I am Platinum and just called for reservations in early December. They stated that since they didn't have a garden view available that they would not be able to upgrade me to a suite (or any upgrade for that matter). They did have king suites available but I would have to pay full price for them. So, I guess it's not just that you are upgraded if a suite is available as it seemed to be in the old program. I am in an obstructed view with no upgrade happening..........

[damo]

I am Platinum and just called for reservations in early December. They stated that since they didn't have a garden view available that they would not be able to upgrade me to a suite (or any upgrade for that matter). They did have king suites available but I would have to pay full price for them. So, I guess it's not just that you are upgraded if a suite is available as it seemed to be in the old program. I am in an obstructed view with no upgrade happening..........

What is supposed to happen is that you book the lowest rate room available and then you are upgraded. I know that before, if a suite wasn't available for your platinum upgrade, you weren't qualified for any upgrade. I would call again and talk to someone else.

Also, rooms for early December should be plentiful. I'd give it a bit of time.

[Tizzy_Meliss]

I am Platinum and just called for reservations in early December. They stated that since they didn't have a garden view available that they would not be able to upgrade me to a suite (or any upgrade for that matter). They did have king suites available but I would have to pay full price for them. So, I guess it's not just that you are upgraded if a suite is available as it seemed to be in the old program. I am in an obstructed view with no upgrade happening..........


Which hotel did you book? How many were in your party? I know when I called HRH for two queen beds I didn't receive an upgrade because there isn't a queen suite, and when I called RPR it was the same thing. If you booked PBH you should receive an upgrade. I'd do what Damo said, call and talk to someone else. ;)

[tatersalad]

Thanks, I'll try again and hope to get someone else. There are only two in my party and it was at HRH.

[goofy!]

Gold was 3 stays -or- 6 nights. Platinum was 10 stays -or- 15 nights.

They used to accumulate your stays year to year, as long as you stayed at the hotels at least once per year (I believe I achieved platinum from April - April).

Now they want you to do it in a calendar year Jan-Dec..

They would let you maintain your status, as long as you had a stay per year.

Now they want you to achieve the level each year.

I think you have a typo here.

The old system used to be a calendar year - on December 31, it would reset.

The new program is the rolling calendar - so any stays within a 12 month period - any 12 months now counts.

paragraph 11 in the YouFirst terms and conditions:

Membership levels are as follows: Basic membership begins upon enrollment; Blue Membership requires two (2) qualifying stays; Gold Membership requires five (5) qualifying stays; Platinum Membership requires ten (10) qualifying stays.

Qualification for Membership Levels will be determined based on a rolling 12-month cycle. Meaning, a Member must stay at a Loews property 2 times within any 12-month period to earn Blue status, 5 times within any 12-month period to earn Gold status, and 10 times within any 12-month period to earn Platinum status.

If a Member does not earn enough qualifying stays during the 12 months following a change in status to progress to the next level of membership or to maintain the Member’s existing level of membership, the Member will be downgraded to the next-lower level of membership on the 1-year anniversary of that change in status (12 months after earning status). For example, if a Member earns Gold status on October 1, 2008, but does not qualify for Gold status as of September 30, 2009 (has not had at least 5 qualifying stays in the most recent 12 months), that Member would be downgraded to Blue status as of October 1, 2009.

Benefits will also be provided on a rolling 12-month schedule. Per the example above, the Member would begin enjoying Gold benefits as soon as he earned Gold status on October 1, 2008 and would continue to enjoy those benefits for the following 12 months, until September 30, 2009. If, at that time, he has not had at least 5 qualifying stays in the most recent 12 months, the Member would be downgraded to Blue status and begin enjoying Blue-level benefits for the following 12 months.


FWIW - Loews has fixed my profile. It never said anything, now it indicates Platinum. I even changed some stuff, saved it and I stayed Platinum.

Seems like the IT people were on the ball and had the bug fixed quickly.

At least more quickly than say, any Windows upgrade or any software I have ever purchased.

For the person who asked if anybody had received an answer, I and several others that I know have all received personal (not form) e-mails from a VP at Loews addressing our concerns.

[calgarygary]

.....

For the person who asked if anybody had received an answer, I and several others that I know have all received personal (not form) e-mails from a VP at Loews addressing our concerns.

Well I finally received a form letter that did not address the specifics of my first email and my status is still member. Frankly, Loews is slipping as far as my experience is concerned.

OK Loews, if you do have employees reading these threads, stop lurking, step forward and explain how you are resolving the current issues and why is it on a case by case basis?

[Disneyhappy]

I think you have a typo here.

The old system used to be a calendar year - on December 31, it would reset.

The new program is the rolling calendar - so any stays within a 12 month period - any 12 months now counts.

paragraph 11 in the YouFirst terms and conditions:

Membership levels are as follows: Basic membership begins upon enrollment; Blue Membership requires two (2) qualifying stays; Gold Membership requires five (5) qualifying stays; Platinum Membership requires ten (10) qualifying stays.

Qualification for Membership Levels will be determined based on a rolling 12-month cycle. Meaning, a Member must stay at a Loews property 2 times within any 12-month period to earn Blue status, 5 times within any 12-month period to earn Gold status, and 10 times within any 12-month period to earn Platinum status.

If a Member does not earn enough qualifying stays during the 12 months following a change in status to progress to the next level of membership or to maintain the Member’s existing level of membership, the Member will be downgraded to the next-lower level of membership on the 1-year anniversary of that change in status (12 months after earning status). For example, if a Member earns Gold status on October 1, 2008, but does not qualify for Gold status as of September 30, 2009 (has not had at least 5 qualifying stays in the most recent 12 months), that Member would be downgraded to Blue status as of October 1, 2009.

Benefits will also be provided on a rolling 12-month schedule. Per the example above, the Member would begin enjoying Gold benefits as soon as he earned Gold status on October 1, 2008 and would continue to enjoy those benefits for the following 12 months, until September 30, 2009. If, at that time, he has not had at least 5 qualifying stays in the most recent 12 months, the Member would be downgraded to Blue status and begin enjoying Blue-level benefits for the following 12 months.


FWIW - Loews has fixed my profile. It never said anything, now it indicates Platinum. I even changed some stuff, saved it and I stayed Platinum.

Seems like the IT people were on the ball and had the bug fixed quickly.

At least more quickly than say, any Windows upgrade or any software I have ever purchased.

For the person who asked if anybody had received an answer, I and several others that I know have all received personal (not form) e-mails from a VP at Loews addressing our concerns.

My profile has not been fixed. I have made 2 phone calls and sent 2 emails with inquiries starting last Tuesday or Wednesday (I can't remember anymore)and have not had a response.

[goofy!]

Well I finally received a form letter that did not address the specifics of my first email and my status is still member. Frankly, Loews is slipping as far as my experience is concerned.



I certainly am not happy about the changes. I think Loews did a huge disservice to the family traveler.

Many of their hotels such as the Universal Hotels, the Don Cesar, the Loews Santa Monica, the Coronado are just as much resort destinations, perhaps even more so resorts than business destinations. We have stayed in many of them as a vacationing family. I think they had a unique niche in the tight market competing for the traveling family dollars which they blew just to be another in a long line of business incentive programs.

But a minor glitch with a brand new website showing the wrong status level is not a huge indicator of poor service. No matter how much you beta test something, a bug will pop up. It happens to the best. Most everyone here has reported that when they called, their status is properly recorded in the Loews database. So the bug is in just what is showing on the website.

Why did I and many other friends of mine get responses? Who knows. Luck of the draw? The fact that my e-mail went out at pretty much the minute the new website launched before they were probably inundated with e-mails? I personally know many people that did get replies from Loews, so I am a bit satisfied that they are at least trying to wade through their complaints.

I have always been treated well by Loews, so although quite disappointed, I am willing to give them a bit to fix the bugs and see what happens.

[macraven]

goofy, i don't recall anyone else getting an email from corporate.
most of us got the form letters. i think you said at first you sent a letter off to a vp in corporate you knew.

mine was a form letter basically that came out of corporate saying i was platinum and others have the same glitch. it never referred to any of the questions i asked.

nothing personalized to me. but the change was made 2 days ago and i'm letting the sleeping dog lie for now. the more i stir it the more it stinks so i'll be wishing mummy dust to the others that their status gets cleared up quickly. my email stated that my status was platinum but due to a computer glitch it was removed in the change over.
on the change over i was platinum but was knocked down to member when i updated my profile.

under the old program they used my date of start for the yearly count.
i always had to make sure that every oct 15th, i had my days in or could have the possibility of dropping down a level.

so now it is calendar year of january to december? for existing platinum levels prior to the change over?

no one needs to answer....
will wait until all glitches worked out before i send anymore emails to loews.
i get different answers depending on who i talk to each time i call.


hopefully next week at this time, all glitches will be gone and forgotten.:goodvibes

[goofy!]

goofy, i don't recall anyone else getting an email from corporate.
most of us got the form letters. i think you said at first you sent a letter off to a vp in corporate you knew.

mine was a form letter basically that came out of corporate saying i was platinum and others have the same glitch. it never referred to any of the questions i asked.

nothing personalized to me. but the change was made 2 days ago and i'm letting the sleeping dog lie for now. the more i stir it the more it stinks so i'll be wishing mummy dust to the others that their status gets cleared up quickly. my email stated that my status was platinum but due to a computer glitch it was removed in the change over.
on the change over i was platinum but was knocked down to member when i updated my profile.

under the old program they used my date of start for the yearly count.
i always had to make sure that every oct 15th, i had my days in or could have the possibility of dropping down a level.

so now it is calendar year of january to december? for existing platinum levels prior to the change over?

no one needs to answer....
will wait until all glitches worked out before i send anymore emails to loews.
i get different answers depending on who i talk to each time i call.


hopefully next week at this time, all glitches will be gone and forgotten.:goodvibes

I don't know the VP I e-mailed, nor does she know me from Adam. We are just another customer. I got her e-mail address off the Loews regular website under "contact us". I did not e-mail the general contact us e-mail address under the YouFirst tab. The one on the Loews website gave the address of a specific person, so I tried her. She actually forwarded my e-mail to anothe VP who answered my questions. I know many who have heard back from the same person, some who post here and many who do not.

The literature says it is definitely a rolling program not the calendar year, so that means that if you stay your 10 stays from October to October, you will get your Platinum status. If you stay once between now and December 31, you will get your status for another year. But if you stay in October, that will start your rolling year. Stay 9 more times by October 2010, and you will keep your platinum status until October 2011. But you would have to stay 10 stays between October 2010 and October 2011 to keep your Platinum for the next year.

Since the old program was the January to December calendar year, all of us will keep our status until December 31. They are dropping the 10 stays for 2009 if you stay just 1 time during this 6 month period. But, you can start your rolling year anytime for 2010.

So, from what I understand, if you do your 5 stays during HHN 2008 :rolleyes1 and then go a week earlier in 2009 so you are within your 1 year and do 5 more stays :rolleyes1, then you have your 10 stays within any 12 month period. You now have Platinum for the next 12 months or until October 2010. You would have to do the same thing and stay 10 more times in the next 12 months to keep your Platinum for 2011.

Hope that makes sense.

[Catrinabeach]

My status may show up as member on my profile but I just booked at the HRH Club and she showed me as a platinum member. As long as that is working I don't really care much about the online profile !

[damo]

My status may show up as member on my profile but I just booked at the HRH Club and she showed me as a platinum member. As long as that is working I don't really care much about the online profile !

Thanks for letting us know. I was hoping it was just a problem with the profile page.

[macraven]

So, from what I understand, if you do your 5 stays during HHN 2008 :rolleyes1 and then go a week earlier in 2009 so you are within your 1 year and do 5 more stays :rolleyes1, then you have your 10 stays within any 12 month period. You now have Platinum for the next 12 months or until October 2010. You would have to do the same thing and stay 10 more times in the next 12 months to keep your Platinum for 2011.

Hope that makes sense.
:rotfl: :rotfl: love that....don't i wish i could fly down every thursday for 5 weeks and do hhn.........i would if i could

that will be my wish the next time i get to do the wish on the wish bone on a turkey/chicken!!

ok, this puts me at a better running then.
i'll be staying in october this year and will do a short trip in spring 09 and then my regular in oct 09 on the platinum status.

then january 1 2010 hits and i will be knocked down to gold for the spring and oct stay.
i can live with that.

there is no way i will be making all those stays in a one year time period.
i could get it by number of nights, but not at individual stays.

all i have to say about that is, it was great while it lasted!! woo hoo...

[Subi WRX]

Well, I'm so glad that some of you got personal responses.

I specifically asked how can a person stay 12 nights in 2 stays and be blue yet a person who stays 10 nights in 10 stays be platinum, and I got a simple form letter.

I responded that they didn't answer my question, and I got a shorter form letter:

I have confirmed that your YouFirst status is Platinum. Again, we are extremely sorry that you are disappointed in the changes to the program, but hope that you will give YouFirst a chance.



Sincerely,



Your Friends at Loews Hotels


Sorry to all the cheerleaders for LF/UF/Business First/Families Last/Leisure Last, but I call BS on that.

It makes no sense.

In the interim, I plan to take full advantage of their $100 per "stay" for Platinum members. We usually stay 5-6 nights per stay. I'll be happy to fluctuate between resorts every single night. That amounts to 5-6 stays per vacation, and amounts to $500-600 per vacation in resort credit.

For those who have such faith in Loews and their customer service, good for you.

I have been just as loyal (though not as vocal here), but do not have that faith. We used to maintain platinum by # of nights. Now, they've lost all their credibility with me. I will no longer plan my vacations around the Loews resorts. There are other resort destinations that honor the # of nights I stays in addition to the numbers of stays.

[macraven]

i like the way subi thinks.

after my fall trip, i'm gonna do that too.

you know that saying about living out of a suitcase.......:laughing:

maybe i will meet my needed amount of stays now...

[damo]

When I look at the old requirements that goofy posted, I realize that I am lucky to have been platinum for as long as I was. I really don't think I qualified for all those years since there were only a few years where I stayed the 10-15 required days. I should have been gold.

Loews probably would have been smarter just to enforce the rules they already had.

[Subi WRX]

dup

[Subi WRX]

When I look at the old requirements that goofy posted, I realize that I am lucky to have been platinum for as long as I was. I really don't think I qualified for all those years since there were only a few years where I stayed the 10-15 required days. I should have been gold.

Loews probably would have been smarter just to enforce the rules they already had.

Thank you. I would have been thrilled if they had done this. We were platinum because we stayed 15 nights per year, every year. It seems that Loews got lax in enforcing the rules, and as a result, created new rules that make it almost impossible for a family/leisure traveler to maintain current status.

Who was the poster that stayed 3 weeks at RPR? Under the new rules, that's just one stay. Which, under the new rules, wouldn't even have made him Blue. He would just be a member. (This poster is Platinum, but like many of us, probably won't be for long even though he stays 21 nights ... that's crazy.).

I can see taking away the welcome gift for Blue members.

I can see making someone Blue after 2 stays and not on his very first stay.

The free internet is nice, sure.

The $100 credit for Plats is nice.

I would've much rather them, however, simply started to enforce their old rules.

[calgarygary]

I certainly am not happy about the changes. I think Loews did a huge disservice to the family traveler.

Many of their hotels such as the Universal Hotels, the Don Cesar, the Loews Santa Monica, the Coronado are just as much resort destinations, perhaps even more so resorts than business destinations. We have stayed in many of them as a vacationing family. I think they had a unique niche in the tight market competing for the traveling family dollars which they blew just to be another in a long line of business incentive programs.

But a minor glitch with a brand new website showing the wrong status level is not a huge indicator of poor service. No matter how much you beta test something, a bug will pop up. It happens to the best. Most everyone here has reported that when they called, their status is properly recorded in the Loews database. So the bug is in just what is showing on the website.

Why did I and many other friends of mine get responses? Who knows. Luck of the draw? The fact that my e-mail went out at pretty much the minute the new website launched before they were probably inundated with e-mails? I personally know many people that did get replies from Loews, so I am a bit satisfied that they are at least trying to wade through their complaints.

I have always been treated well by Loews, so although quite disappointed, I am willing to give them a bit to fix the bugs and see what happens.

Goofy, it is not the "minor glitch" only that has me concerned. I dealt with another issue, not discussed here on the Dis that went up to a V.P. and was not resolved to my satisfaction. The combination of that issue, with the current failings of their IT department and the obvious eventual reduction in status that most of us will encounter has me concerned about their level of service. As I indicated earlier, even the smallest level of surveying their LF members would have given them the necessary feedback about stays vs. nights for status.

[damo]

As I indicated earlier, even the smallest level of surveying their LF members would have given them the necessary feedback about stays vs. nights for status.

I'm not sure about that. If the majority of their business is with business travellers, they would prefer the stays instead of the nights. The Universal hotels are just a portion of their business and even at the Universal Hotels there are many conventions and corporate events.

[calgarygary]

Granted that the majority of their business is with the business traveller, however more than any other chain that I am aware of, the destination, vacation traveller is a significant portion of Loews Hotels business. They could have easily taken that market's needs into consideration with the you first program by combining stays/nights as in the old program. I believe that Loews got this wrong, plain and simple.

[damo]

Granted that the majority of their business is with the business traveller, however more than any other chain that I am aware of, the destination, vacation traveller is a significant portion of Loews Hotels business. They could have easily taken that market's needs into consideration with the you first program by combining stays/nights as in the old program. I believe that Loews got this wrong, plain and simple.

I think they should have made it an either/or choice for stays - keep the old requirements for families but add on the new ones to made their business customers happy.

[goofy!]

:rotfl: :rotfl: love that....don't i wish i could fly down every thursday for 5 weeks and do hhn.........i would if i could

t was great while it lasted!! woo hoo...


Mac - I was thinking more of Subi's theory. 1 flight down, 5 separate "stays" - ie: 1 night per hotel :cool1:

[goofy!]

I think they should have made it an either/or choice for stays - keep the old requirements for families but add on the new ones to made their business customers happy.

That would be a great solution! And maybe, after they see the results for a few months, they will tweak it some.

18 months is a long, long time and plenty of time to do some thorough statistical analysis on how well the new program is working.

[macraven]

me too...

[Disneyhappy]

I sent off another email Friday directly to a VP since I did not get answers to my phone call and two other emails. My issues were my status continues to show "member" when I am Platinum and I wanted an answer to the "form" email response I recevied almost 2 weeks ago stated the eligle rates for the new program have been greatly expanded. I wanted to know which rates count towards a qualified stay that did not qualify under the old program.

I received two email back-to-back this afternoon. One addressed an issue that I did not even inquire about:

With the new Loews You First program the definintion of qualifying stays has changed. A qualifying stay is determined by how many times you stay (not nights) at Loews Hotels. So if you spent 1 night or 3 nights it would qualify as 1 stay.

The second email answered my inquiry about qualifying stays. It appears to me that the qualifying stays are the same under both the old and new program. Please correct me if I am wrong but I know that AAA rates qualified before but the inference is that a AAA is a new qualifying rate:

The following rate types are included in the YouFirst program, but were not included in LoewsFirst:

Corporate Stays
Group Stays
Travel Agent Bookings
AAA Rates
Senior Citizen Rates

And lastly, nothing on correcting my status in my profile. Ugh!

[Subi WRX]

I sent off another email Friday directly to a VP since I did not get answers to my phone call and two other emails. My issues were my status continues to show "member" when I am Platinum and I wanted an answer to the "form" email response I recevied almost 2 weeks ago stated the eligle rates for the new program have been greatly expanded. I wanted to know which rates count towards a qualified stay that did not qualify under the old program.

I received two email back-to-back this afternoon. One addressed an issue that I did not even inquire about:

***With the new Loews You First program the definintion of qualifying stays has changed. A qualifying stay is determined by how many times you stay (not nights) at Loews Hotels. So if you spent 1 night or 3 nights it would qualify as 1 stay. ***

The second email answered my inquiry about qualifying stays. It appears to me that the qualifying stays are the same under both the old and new program. Please correct me if I am wrong but I know that AAA rates qualified before but the inference is that a AAA is a new qualifying rate:

The following rate types are included in the YouFirst program, but were not included in LoewsFirst:

Corporate Stays
Group Stays
Travel Agent Bookings
AAA Rates
Senior Citizen Rates

And lastly, nothing on correcting my status in my profile. Ugh!

***First, that drives me nuts!!! I know, I've said it before. Still..... :mad: ***

Second, what about Super Saver rates?

I've booked AAA before and had it count many times for upgrades, welcome gift. That is no change at all??

[keishashadow]

I am found in the system, still good as Gold:laughing:

email address partially fixed as to login, not in m profile though

ressie for October still not showing up either in YouFirst, guess if u book on Universal it still won't show up in the new system

Wildly OT: see senior rate mentioned earlier...anybody know the online code for it...i've tried aarp, sen, sr:confused3

[macraven]

the code for senior rate is SEN

only problem you will have is orlando does not honor it.
the other loews generally will though

[Sleepy]

Wildly OT: see senior rate mentioned earlier...anybody know the online code for it...i've tried aarp, sen, sr:confused3


I was going to ask the same question. I want to know what this Senior rate is.

[damo]

I was going to ask the same question. I want to know what this Senior rate is.

We actually got a good deal using the senior rate in Montreal two years ago. You had to be over 50 for it and it was cheaper than the AAA rate.

[macraven]

i have booked thru loews in most of the years past and have used the aaa rate.
that was with the original program of loews first.

and i have used the ss rate booking thru loews.

i have always in the past years, been considered a qualifying stay for the program.


i don't know why i am just finding out it wasn't in the program.
gee, it made me obtain platinum status years ago.


i need to find out clarification on the new program for the ss rates.
i am not using ss this fall but aaa for the discount.
i'm thinking for next year if ss is better.

i have not tried the sen code lately. last time i checked for homies the ENT and the SEN was not taken on line. i even called and was told that the universal hotels were not in the program for those discounts.
i assumed different discounts honored depending on the area of the country you are staying. with florida having many seniors, i can see why that code is excluded at the loews in orlando.

[Tizzy_Meliss]

I called Loews YouFirst customer service to ask about the SS rates and AAA rates if they qualify, she has no idea, but she is sending an email to corporate and they will email me back with the answer.

I hope SS rate qualifies, that is what I booked for November. :headache:

[coastergirls]

I am totally confused. I have logged on and I cannot find anywhere what status i am .Also despite phoning loews no and being put through to reservations it does not show my res for September. AFter my trip in September I would have stayed 7 nights . I would have had 2 qualified stays within 12 months. Does this mean I will be a blue member. What happens about your welcome gift. Sorry to be a pain.

[Subi WRX]

I called Loews YouFirst customer service to ask about the SS rates and AAA rates if they qualify, she has no idea, but she is sending an email to corporate and they will email me back with the answer.

I hope SS rate qualifies, that is what I booked for November. :headache:

Could you please post here when you hear about the super saver rate? we have the ss rate booked for october and do have our suite upgrade, but i would be disappointed if we didn't qualify. thank you.

[Catrinabeach]

I just booked the SS rate for Aug 26th - 31st and was told it qualifies. If I had booked APH it did not. So I went with SS and actually saved money since it doesn't have a rate change during our stay but the APH did.

[Catrinabeach]

I just received this email response from an email I sent.

Dear Cathy,

We apologize for the delay in responding to your e-mail inquiry on July 19, 2008. Your current YouFirst membership status is at the Platinum level. For a complete description of all of the benefits you will enjoy, please visit us online at www.loewshotels.com/youfirst.

We look forward to seeing you soon!

Sincerely,

Your Friends at Loews Hotels

[Tizzy_Meliss]

Could you please post here when you hear about the super saver rate? we have the ss rate booked for october and do have our suite upgrade, but i would be disappointed if we didn't qualify. thank you.

I sure will. I was told when I booked my rate I would qualify, which is why I booked it, but this came from the same lady who told me I only needed to stay once a year to maintain my platinum status. We all know how acurate that info was. :rotfl:

[macraven]

I just booked the SS rate for Aug 26th - 31st and was told it qualifies. If I had booked APH it did not. So I went with SS and actually saved money since it doesn't have a rate change during our stay but the APH did.

loews youfirst website:


YouFirst benefits and points awards are based on completion of a qualifying stay at any Loews branded Hotel. A qualifying stay is one at any standard rate published by the hotel. Group, volume corporate and consortia rates do qualify under the terms of the YouFirst Program. Third party, government, Universal Passholder and Universal Florida resident rates do not qualify, nor do rates through any other discount program, coupon, complimentary or promotional offer.


the super saver rate is done by the hotel for a benefit for saving money for guests.

loews is not advertising the SS rate as a promo for their program but the universal is. SS is not a standard rate.

i think the way it is worded will confuse many.
i believe that the SS rate is not considered under the rack rate which is for a qualifying stay.

unless you have something from loews from corporate headquarters, i would be concerned on how the ss rate will effect your qualifying stay.

i would be interested in how corporate defines the SS rate.

[macraven]

cathy, just a suggestion for you in case push goes to shove on your ss as a qualifying rate.

always write down the name of the person, number you called, date and time you were given "confirming" information.

you won't have a leg to stand on to fight it if you can't back up your statement.

loews should be responsible for what information their employees give out.

[Tizzy_Meliss]

See now I thought that if you go online and plug in your dates without searching for a specific rate (AAA, APH, AARP, Government, ect) that rate (Seasonal and Super Savings) would qualify. Guess I'll have to wait and see. :rolleyes1

If it doesn't qualify, guess DH and I are going to Philly for an overnight trip. ;)

[damo]

See now I thought that if you go online and plug in your dates without searching for a specific rate (AAA, APH, AARP, Government, ect) that rate (Seasonal and Super Savings) would qualify. Guess I'll have to wait and see. :rolleyes1

If it doesn't qualify, guess DH and I are going to Philly for an overnight trip. ;)

My impression was that if a rate came up without you putting in any codes, it was a qualifying rate.

[yourgoingagain?]

I recieved an e-mail from loews in which they stated that AAA would be a qualifying rate.

[Tizzy_Meliss]

I received the email today and here is what was written:

Dear Mrs. .........,



Thanks very much for your recent inquiry regarding your upcoming stay. I’m happy to inform you that AAA rates do qualify for YouFirst credit. Please just ensure that your YouFirst number is associated with your reservation so that we can award your credit. If you are unsure, please call our Reservations line at 1-800-563-9711 and they can assist you.


Thanks and we look forward to seeing you soon!
Your Friends at Loews Hotels


As you can see they didn't answer the question I asked about the Super Savings rate. I did reply and ask them about that, but usually they don't answer replies so I guess I will have to call again today. :headache:

Call the reservation line for assistance, yeah right, I did that and they have no idea what the heck is going on. :sad2:

[Subi WRX]

I received the email today and here is what was written:


As you can see they didn't answer the question I asked about the Super Savings rate. I did reply and ask them about that, but usually they don't answer replies so I guess I will have to call again today. :headache:

Call the reservation line for assistance, yeah right, I did that and they have no idea what the heck is going on. :sad2:

Ugggggg. How frustrating!

[damo]

I think a lot of the problems are stemming from the fact that the Universal Hotels seem to be run in a different group than the reset of the Loews hotels. There is even a different booking website for them. I don't even see supersaver rates available for any of the other hotels. We need to find an email for someone in charge of the Universal Loews hotels to get these rates straight.

When you try to book a non-Universal hotel, a rate comes up. If you click on more info, it tells you if the rate is qualifying or not. This is not the case with the Universal hotels.

[goofy!]

Damo is correct. Universal is completely different than the other Loews properties. That is why Loews reservations does not even book them and you are forwarded to Universal reservations.

For somebody on property, you can always try Juanita at the Portofino. She has always been very prompt and very knowledgeable in clarifying any of our questions about the LoewsFirst rates when Universal Reservations gave us bizarre answers. Hopefully, management would know what rates were and were not qualifying with the Universal Hotels and the new YouFirst program.

Juanita Paguirigan
Administrative Asst to the Executive Assistant Manager
Loews Portofino Bay Hotel at Universal Orlando
5601 Universal Boulevard
Orlando, FL 32819
jpaguirigan@loewshotels.com

[Tizzy_Meliss]

Thanks Goofy, I'll give her a try too! :)

[Tizzy_Meliss]

I heard back from the email I sent off to the person Goofy posted. Although I heard back from someone different. I'm guessing she passed it along to her. :confused3

Thank you for your interest in choosing Loews Hotels. I have read through your letter and would like to inform you of the following. The Super Saving rate that is confirmed is Loews Qualifying, therefore you have been upgraded to a 1 bed room portofino suite. This suite has 2 units,one room is a parlor and connecting to that is a bed room with 2 queen beds. The reservation is all set under the confirmation given. Thank You for choosing Loews Hotels.

Carolynn Grep
Assistant Reservations ManagerLoews Hotels at Universal Orlando

I also heard back from the original email the customer rep sent off, that came back and only replied to half of my question. This was that response:

Thank you for providing the additional information I requested. I will get back to you when we have been able to locate this reservation and confirm that it is a qualifying stay. Please allow up to 5 business days for us to perform this research – you are correct, things are busy!


Thanks so much for your patience, and we truly do look forward to your upcoming visit.



The research is to see if my stay qualifies, so I am guessing it will qualify since that is what the Assistant Reservations Manager Loews Hotels at Universal Orlando, said. I have to say both emails were prompt and neither were the standard form letter, so I am very happy about that. I made mention in the second email about how I bet they are busy answering questions from people not understanding the new Loews program and sounds like they are. :rolleyes1

[macraven]

ok, got another email back that is close to a form letter but not a form letter.
but, yes another but, it never answered my questions.
just acknowledges that i am platinum and refers me to the loews website.

this is it:


Dear Raven,

We apologize for the delay in replying to your e-mail inquiry on July 18, 2008. Upon researching your account, we see you are currently listed at the Platinum level. For a complete description of the benefits you will receive in the YouFirst program, please visit us online at www.loewshotels.com/youfirst.

Thank you for your patience.

Sincerely,

Your Friends at Loews Hotels



the return email address is coming out of waukesha wisconsin....
well, i'll be.

i could drive to that town within 30 minutes.
now, if i only had the address........snail one, not email address.....


looks like that old email i sent was read but never really answered.

sent that email on july 18 and answered july 30, kind of answered...

[Subi WRX]

Thank you, Tizzy. I am glad that the SS rate qualifies. Thanks for letting us all know.

[Tizzy_Meliss]

Happy to help. I'm glad is qualifies too. Guess I should have known it qualified since they upgraded me in the first place. :confused3

[goofy!]

Thanks Goofy, I'll give her a try too! :)
No problem. Glad Juanita could help. Or at least in your case, refer you to somebody who could.

We were referred to her by the now GM of Loews Las Vegas (manager at Portofino before) awhile back when we were having problems booking a reservation. Juanita not only answered our question, but took it upon herself to book our reservation personally. She then spent the next 9 months keeping us updated on rate changes, etc. When you think how many customers the Portofino gets each week, it was amazing that she took the time to put such a personal touch on this average customer and make them feel like they were the most important VIP the Portofino has ever seen. Every stay since then she has always checked in on us and made sure everything went smoothly.

So, if I seem to be a crazy, loony fan of Loews and willing to allow Loews some time to iron out the wrinkles in the new program, it is because the Portofino staff has always gone above and beyond any hotel (including other Loews hotels we have stayed at), and we have traveled all over.

Although I am still not happy at all with the stays vs. nights changes!

[damo]

No problem. Glad Juanita could help. Or at least in your case, refer you to somebody who could.

We were referred to her by the now GM of Loews Las Vegas (manager at Portofino before) awhile back when we were having problems booking a reservation. Juanita not only answered our question, but took it upon herself to book our reservation personally. She then spent the next 9 months keeping us updated on rate changes, etc. When you think how many customers the Portofino gets each week, it was amazing that she took the time to put such a personal touch on this average customer and make them feel like they were the most important VIP the Portofino has ever seen. Every stay since then she has always checked in on us and made sure everything went smoothly.

So, if I seem to be a crazy, loony fan of Loews and willing to allow Loews some time to iron out the wrinkles in the new program, it is because the Portofino staff has always gone above and beyond any hotel (including other Loews hotels we have stayed at), and we have traveled all over.

Although I am still not happy at all with the stays vs. nights changes!

Juanita made our stay really special too when we were there for a week last year. She went way above and beyond!!!

[lindalinda]

I got a response to my email today. I sent it on July 19, and it was sent to the contact address posted, not to a specific person.


here it is

Dear Ms. ,



We are so very sorry for your trouble! We did experience a few glitches with the web site the week of the transition to YouFirst, but have now resolved the issues. Additionally, your account has been updated to Platinum once again. Please accept our very sincere apologies.



Kathleen Murphy

Loews Hotels

so, anyway, it is a personal response, although I am not sure if I will manage to get a trip booked in before the end of the year.

linda
:hippie:

[patster734]

I got a response to my email today. I sent it on July 19, and it was sent to the contact address posted, not to a specific person.


here it is

Dear Ms. ,



We are so very sorry for your trouble! We did experience a few glitches with the web site the week of the transition to YouFirst, but have now resolved the issues. Additionally, your account has been updated to Platinum once again. Please accept our very sincere apologies.



Kathleen Murphy

Loews Hotels

so, anyway, it is a personal response, although I am not sure if I will manage to get a trip booked in before the end of the year.

linda
:hippie:

That's identical to the email I received except replace Platinum with Gold and the Ms. with Mr.

[Chefmommy]

I'm not sure if someone on here has posted this info already, but I could not find it anywhere so I thought I would post it. HRH is not participating in the Loew's YouFirst program. I sent an email yesterday regarding my status changing from blue to member, and this is the response I got:

Dear ,

Under the new YouFirst program, you do not need membership cards (in fact, they are not issued with the new program) to enjoy your benefits. Simply mention your YouFirst membership number when you make your reservation and when you check in for each qualifying stay.

Unfortunately, the Hard Rock Hotel in Orlando is not participating in the YouFirst program. Any stays at this hotel will not earn YouFirst credit. However, you can contact them directly for more information on the guest loyalty program they have in place.

Regarding your question about your membership status, we will contact you when we have reconciled your YouFirst account status with your previous LoewsFirst account status. We apologize for any inconvenience this has caused you.

Sincerely,

Your Friends at Loews Hotels


We are staying at HRH in August, and I guess I'm out of luck as far as any benefits!:confused3

[Catrinabeach]

I just booked the HRH this week and I was told that it would qualify as a You First stay and she even told me what perks I would receive and offered to upgrade me to a deluxe room but we wanted club.

So I don't know if I believe that the HRH has oped out. But I'll know once I get there on the 26th lol

[Tizzy_Meliss]

Dear ,

Under the new YouFirst program, you do not need membership cards (in fact, they are not issued with the new program) to enjoy your benefits. Simply mention your YouFirst membership number when you make your reservation and when you check in for each qualifying stay.

Unfortunately, the Hard Rock Hotel in Orlando is not participating in the YouFirst program. Any stays at this hotel will not earn YouFirst credit. However, you can contact them directly for more information on the guest loyalty program they have in place.

Regarding your question about your membership status, we will contact you when we have reconciled your YouFirst account status with your previous LoewsFirst account status. We apologize for any inconvenience this has caused you.

Sincerely,

Your Friends at Loews Hotels


We are staying at HRH in August, and I guess I'm out of luck as far as any benefits!:confused3

Not surprised HRH isn't part of the Loews YouFirst, since HRH isn't owned by Loews. Hmmm, makes me wonder what loyalty HRH has in place. Guess I'll have to check into it. :rolleyes1

[goofy!]

I'm not sure if someone on here has posted this info already, but I could not find it anywhere so I thought I would post it. HRH is not participating in the Loew's YouFirst program. I sent an email yesterday regarding my status changing from blue to member, and this is the response I got:

Dear ,

Under the new YouFirst program, you do not need membership cards (in fact, they are not issued with the new program) to enjoy your benefits. Simply mention your YouFirst membership number when you make your reservation and when you check in for each qualifying stay.

Unfortunately, the Hard Rock Hotel in Orlando is not participating in the YouFirst program. Any stays at this hotel will not earn YouFirst credit. However, you can contact them directly for more information on the guest loyalty program they have in place.

Regarding your question about your membership status, we will contact you when we have reconciled your YouFirst account status with your previous LoewsFirst account status. We apologize for any inconvenience this has caused you.

Sincerely,

Your Friends at Loews Hotels


We are staying at HRH in August, and I guess I'm out of luck as far as any benefits!:confused3


Guess it is true. This is right on the Hard Rock Hotel page under check-in policies

YouFirst Program

YouFirst Program benefits and points awards do not apply at Hard Rock Hotel, Orlando.
https://www.loewshotels.com/en/Hotels/Hard-Rock-Hotel/LocationInfo/CheckInTimeAndPolicies.aspx

[damo]

I'm interested to know what loyalty program they will have in place.

[macraven]

i have the all access card.
i would believe that would be the fitting program for hrh.

[damo]

Maybe it will be something like the Seminole Player's Club which is a card for the Casinos.

https://www.seminolewildcard.com/

[Tizzy_Meliss]

That's all I could find too Damo. Wonder if they are adding a new program, or if that is the program they meant? :confused3

[macraven]

i still say the all access card

[Subi WRX]

i still say the all access card

You are probably right.

This is from benefits section of the All Access website:

Hotel room upgrades are subject to availability and are applicable at the Hard Rock Orlando, Pattaya and Bali Hotel locations. Hotel upgrades are subject to blackout periods and not available in conjunction with other discounts and promotions. All Access members must provide All Access membership information and request an upgrade when making the room reservation. Where applicable, upgrades are limited to the next category of room booked. Upgrades are not available on Club Level rooms and suites at the Hard Rock Hotel Orlando.

Other limitations may apply. Contact the individual property for details.

[damo]

i still say the all access card

Is that presently for Hard Rock Cafe and do you have to purchase it? I had a membership to that at one point and got a pin (I think).

[Subi WRX]

Yes, it's a card you have to purchase. Your old card will work if you've used it in the last 2 years. If you haven't, you'll need to buy a new one.

It's good at the HRC (food and merch) and the hotels mentioned where I copied it from the site, probably more places, but that's just where I use mine.

http://www.hardrock.com/all-access/loyalty2_terms.asp

[macraven]

Yes, it's a card you have to purchase. Your old card will work if you've used it in the last 2 years. If you haven't, you'll need to buy a new one.

It's good at the HRC (food and merch) and the hotels mentioned where I copied it from the site, probably more places, but that's just where I use mine.

http://www.hardrock.com/all-access/loyalty2_terms.asp

yup! you are so correct.

i like the program.
it works for me.

[Tizzy_Meliss]

You are probably right.

This is from benefits section of the All Access website:

Hotel room upgrades are subject to availability and are applicable at the Hard Rock Orlando, Pattaya and Bali Hotel locations. Hotel upgrades are subject to blackout periods and not available in conjunction with other discounts and promotions. All Access members must provide All Access membership information and request an upgrade when making the room reservation. Where applicable, upgrades are limited to the next category of room booked. Upgrades are not available on Club Level rooms and suites at the Hard Rock Hotel Orlando.

Other limitations may apply. Contact the individual property for details.

So I guess if you use AAA, there is no upgrade, or APH? The only upgrade would be if you book a standard garden view, you would be upgraded to a better view? Or would you be upgraded to a deluxe, not on club level? :confused3 Guess that wouldn't work for me either, when we stay HRH we like the club level and you can't get an upgrade on club rooms. :headache:

Oh well, as long as I still get a good rate, guess that is all that matters. I still love the HRH and will be back as long as FOTL doesn't change.

Unless of course I am totally pampered at PBH and never want to leave. :rolleyes1

[goofy!]

Unless of course I am totally pampered at PBH and never want to leave. :rolleyes1

you will be :goodvibes

[macraven]

the FOTL will be at hrh as a perk.

that won't change.

i asked and was told it would be

[Subi WRX]

This is very confusing.

Just got an email from Universal Resorts:
***********************************************
http://emailassets.nbcuni.com/universalorlando/temp/top.jpg

Select Nights NOW – Dec 25: Save up to 25% per night*
Stay on-site at any of our world-class on-site Loews Hotels and save big this fall!
Enjoy our 4-diamond and more service, wealth of recreation, exceptional dining and ideal location within waking distance of both theme parks and CityWalk.


http://emailassets.nbcuni.com/universalorlando/temp/middle_banners_new.jpg
http://emailassets.nbcuni.com/universalorlando/temp/OneOffEmail_r4_c1.jpg



Catch some rays or go for a dip in one of our magnificent themed pools,
plus enjoy a variety of fun poolside activities or a "Dive-In Movie."

Experience a night out in CityWalk, while the kids hang out at one of our supervised Kids Camps.

Enjoy a variety of signature restaurants including Emeril's Tchoup Chop, The Palm, Mama Della’s Ristorante and Bice Ristorante.

Special kid’s suites accommodations: New Dr. Seuss Themed Kid’s Suites at Loews Portofino Bay Hotel, new Jurassic Park Themed Kid’s Suites at Loews Royal Pacific Resort and music-inspired Kid’s Suites at Hard Rock Hotel.

http://emailassets.nbcuni.com/universalorlando/temp/bottom_tickets1.jpg

*Rates at these promotional rates are subject to availability. Savings are based upon seasonal rates. Not valid with any other discount or promotional program. Discounts valid select nights throughout promotional period. Blackout dates and restrictions apply. ^Rate is per room per night plus tax, based on 5-night stay in standard room category for travel 8/17-10/2/08 or 11/30-12/18/08, discounts vary by season. †On-site hotel privileges good for hotel stay as indicated on the room key card. Only good for the number of guests staying in the room. Paid theme park admission required. Some attractions excluded. Not valid for separately ticketed special events. Additional restrictions may apply and benefits are subject to change without notice. Access may be restricted during certain times at certain attractions.**Ticket(s) valid for admission to select Universal CityWalk Orlando clubs and venues for 7 consecutive nights including first day any portion of the ticket is used. Not valid for separately ticketed concerts, shows, and special events. Does not include admission to Universal Cineplex 20, an AMC Theatre or the Blue Man Group Show. Subject to availability. Some venues require ages 21 or older for admission. Valid Photo ID required. Restrictions apply. Benefits are subject to change without notice. Hard Rock Hotel® Hard Rock Cafe International (USA), Inc.
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Now, doesn't that make it look like HRH is still in the Loews program?

[Sleepy]

This is very confusing.

Just got an email from Universal Resorts:
***********************************************
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Select Nights NOW – Dec 25: Save up to 25% per night*
Stay on-site at any of our world-class on-site Loews Hotels and save big this fall!
Enjoy our 4-diamond and more service, wealth of recreation, exceptional dining and ideal location within waking distance of both theme parks and CityWalk.


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Catch some rays or go for a dip in one of our magnificent themed pools,
plus enjoy a variety of fun poolside activities or a "Dive-In Movie."

Experience a night out in CityWalk, while the kids hang out at one of our supervised Kids Camps.

Enjoy a variety of signature restaurants including Emeril's Tchoup Chop, The Palm, Mama Della’s Ristorante and Bice Ristorante.

Special kid’s suites accommodations: New Dr. Seuss Themed Kid’s Suites at Loews Portofino Bay Hotel, new Jurassic Park Themed Kid’s Suites at Loews Royal Pacific Resort and music-inspired Kid’s Suites at Hard Rock Hotel.

http://emailassets.nbcuni.com/universalorlando/temp/bottom_tickets1.jpg

*Rates at these promotional rates are subject to availability. Savings are based upon seasonal rates. Not valid with any other discount or promotional program. Discounts valid select nights throughout promotional period. Blackout dates and restrictions apply. ^Rate is per room per night plus tax, based on 5-night stay in standard room category for travel 8/17-10/2/08 or 11/30-12/18/08, discounts vary by season. †On-site hotel privileges good for hotel stay as indicated on the room key card. Only good for the number of guests staying in the room. Paid theme park admission required. Some attractions excluded. Not valid for separately ticketed special events. Additional restrictions may apply and benefits are subject to change without notice. Access may be restricted during certain times at certain attractions.**Ticket(s) valid for admission to select Universal CityWalk Orlando clubs and venues for 7 consecutive nights including first day any portion of the ticket is used. Not valid for separately ticketed concerts, shows, and special events. Does not include admission to Universal Cineplex 20, an AMC Theatre or the Blue Man Group Show. Subject to availability. Some venues require ages 21 or older for admission. Valid Photo ID required. Restrictions apply. Benefits are subject to change without notice. Hard Rock Hotel® Hard Rock Cafe International (USA), Inc.
***********************************************

Now, doesn't that make it look like HRH is still in the Loews program?

I can see what you are saying, however, what they are trying to offer would have to include the HRH because it is one of the onsite hotels. If HRH is not a Loews hotel, then Universal messed up when they wrote the part at the beginning of your post that I hightlighted red. Again, they may have written it without thinking about the definition. Everywhere else, I see they were careful not to call HRH a LOEWS hotel. Not even in the picture stating the HRH logo.

[Subi WRX]

duplicate

[Subi WRX]

I'm just saying that they are setting themselves up for a lot of headaches but not specifically indicating, even in the fine print, that the HRH is not a Loews hotel (they don't say it is, but they don't say it isn't either). I don't believe they have ever indicated that the HRH was a loews hotel in their logo; at least all my old HRH confirmations do not say so.


Would like to hear from those who are booking HRH now, and trying to get upgrades, etc, through the end of the year.

Anyone recently return who did/did not get a welcome gift (loews member/qualified rate)?

[Motherfletcher]

I went to a function at the Seminole Hard Rock and was talking to a friend about Universal's Hard Rock being a Loew's hotel while standing in a buffet line. I thought the Native American's in front of us was going to scalp me after yelling at me that the Seminole's own all of the Hard Rock Hotel's!
Found out that each Indian in the tribe gets $8000/month (that is man, woman or child).

[Tizzy_Meliss]

Subi, I was just coming in here to post the same thing, I just opened it this morning.

I am going during one of these weeks. I checked and my rate is the same, so I am wondering, am I getting the $25 gift card, the coupon book, and the two free tickets, or do I have to book this package? If I book this package, do I get my upgrade? Does it qualify as a stay? :headache:

Scratch that, I just realized, we are leaving before the extra value week starts. Ooopppsssie!

[keishashadow]

i got it too, not good for my dates:sad2:

[msr709]

Now I'm very confused about all this. I got an email stating that my HRH does qualify to keep my Gold status until next year. I checked my reservation and they are still giving me the upgraded deluxe room, I've got my email which states my reservation is for a deluxe room with the Super Saver rate. So what happens now. Are they going to honor it or will I be in for a shock when I get there in the next couple of weeks? Should I change over to RPH or PB? I'm so confused.:confused3 :confused3 :confused3

[macraven]

Now I'm very confused about all this. I got an email stating that my HRH does qualify to keep my Gold status until next year. I checked my reservation and they are still giving me the upgraded deluxe room, I've got my email which states my reservation is for a deluxe room with the Super Saver rate. So what happens now. Are they going to honor it or will I be in for a shock when I get there in the next couple of weeks? Should I change over to RPH or PB? I'm so confused.:confused3 :confused3 :confused3

hrh does not qualify you for the loews youfirst program.

change now to one that does if it is important to you to get a qualifying night in.

are you reserved in one of the specials that end at the end of august?
if you are, call and ask them what is included in your promo package.

the qualifying stay will not be counted if you stay at hrh.

[macraven]

if you go to the hrh booking site at uo website, this is what will show for youfirst with loews:

Youfirst is Loews Hotels' way of acknowledging and thanking our most loyal guests in ways that are personal and meaningful to them. Some of the benefits of YouFirst include:

Complementary in-room internet for Blue,Gold, and Platinum levels
Room upgrade, based on availability for Blue, Gold, and Platinum levels
Complimentary use of fitness center for Blue, Gold, and Platinum levels
Late check-out for Blue, Gold, and Platinum levels
American Express points (when paying with an American Express card)
Special partner offers



no qualifying stay is listed above to count towards your level to continue with the program of loews youfirst.

you get the basics that universal hotels get.
there is no $100 credit listed for platinum, no welcome gift listed, but a special partners offer listed.

i already gave my guess on which one that is.

it states you can get the upgrade based on your loews youfirst level but doesn't state of the other perks that pbh and rph has for the platinum levels.

looks like you are fine for your upgrade you are worried about.
if that is your main concern of getting the upgrade, stay with hrh

if you want the qualifying nights to count as a stay, then switch to one of the other hotels.

[macraven]

if you read the information that is listed for each hotel on site, you will find different things listed per hotel.


it is there, you just have to read it all to know which place has all the loews perks and which has some of the loews perks.


i like the hrh and staying there this fall.
next year, i might go with another hotel but i booked a long time ago and don't want to switch at this point.

you have to decide which is more important.
keeping your loews level status and perks or free upgrade and less perks.

all have the fotl and internet, late check out, fitness room availability.

[TraceyL]

I have a 'blue level' membership card - but all my stays have been non-qualifying APH rates. Am I still blue - or now just a member :confused3 ?

[coastergirls]

I have had to email them a few times about my account that I can get no information on. No account no or status. They said I was gold then said I wasn't. I now have an email from Kathleen stating I can keep my gold until next year. I have a club room booked at RPR. With the automatic upgrade what could I expect. I must phone to ask for the upgrade as I didn't know I had it when i made the ressie. Also what time is late checkout. Thing is we a re a party of 5 so don't expect we will get much of an upgrade other than where the oom is.

[msr709]

if you read the information that is listed for each hotel on site, you will find different things listed per hotel.


it is there, you just have to read it all to know which place has all the loews perks and which has some of the loews perks.


i like the hrh and staying there this fall.
next year, i might go with another hotel but i booked a long time ago and don't want to switch at this point.

you have to decide which is more important.
keeping your loews level status and perks or free upgrade and less perks.

all have the fotl and internet, late check out, fitness room availability.

Thanks Macraven for clearing that up, my main concern was the keeping the upgrade, I could live without the the other stuff. I'm more interested in keeping HRH because the beds are so comfortable, I have a back problem and last time I stayed at a king in RPR it was not half as comfortable as the queen bed at HRH. I'll stick to the comfort. Thanks again.:thumbsup2

[macraven]

I have a 'blue level' membership card - but all my stays have been non-qualifying APH rates. Am I still blue - or now just a member :confused3 ?

if you have stayed with a qualifying rate within the last year, you could still be blue. if you have been staying at the ap rate, sometimes a front desk tm has put in as a qualifying stay by accident. if that is the case, you are ok.

i have to stress that you should send an email to loews youfirst address to verify and get written proof of your status if you are counting on keeping your level for the future.

no one can tell you what is happening except for loews.
anything we say will not support you in the long run.

get some reply in writing that loews will have to honor whenever you check into the pbh or rph on site.

I have had to email them a few times about my account that I can get no information on. No account no or status. They said I was gold then said I wasn't. I now have an email from Kathleen stating I can keep my gold until next year. I have a club room booked at RPR. With the automatic upgrade what could I expect. I must phone to ask for the upgrade as I didn't know I had it when i made the ressie. Also what time is late checkout. Thing is we a re a party of 5 so don't expect we will get much of an upgrade other than where the oom is.

keep all correspondence to verify the status loews has told you.
you probably can keep your gold status if you have one stay between july 15 to dec 31 2008. that is what is listed on their new program.

if you did not book the upgrade when you made the ressie, there is NO guarentee that you will get an upgrade when checking in at the hotel.

the policy states, upgraded free if rooms are available.
if you want the upgrade, call now.

they can't give you an upgrade when you check in if no room is available unless you go on a wait list to be moved to an upgrade during your stay at the hotel.

late check out varies.
platinum is 2:00 late checkout. i have platinum and use that perk.

for blue and gold it can vary for late check out.
you don't even have to be a loews card holder to request it.

you can ask it be on your files for late check out when you first check in but you will be told to call in the morning you are checking out for getting a late check out.

if the room has full occupancy that day you want check out late, it might be tough to get more than an one hour later time. that would make it for noon.

if the room you are in is blocked out for the next arriving guests, it also makes it harder to get late check out.

if the hotel is doing a promo of you can enter a contest by checking out early, be prepared for a denial on your late check out request.

the last 2 years at hrh, all guests were advised if you check out by 7, you get three contest entries, by 8, two entries, etc........the winner each week gets a free stay at the hotel for a future visit.

this was during hhn period and hrh was running at a very high occupancy rate.

Thanks Macraven for clearing that up, my main concern was the keeping the upgrade, I could live without the the other stuff. I'm more interested in keeping HRH because the beds are so comfortable, I have a back problem and last time I stayed at a king in RPR it was not half as comfortable as the queen bed at HRH. I'll stick to the comfort. Thanks again.:thumbsup2

my priority is the free upgrade on platinum also.

i don't need the other amenities. there are nice and a sweet touch by the hotel but when it gets down to it, they don't equal my priority of room type for no additional cost.

[Motherfletcher]

Just returned from Loew's Miami Beach where we received all of the YouFirst Platinum bells and whistles. Got a letter today from Jonathon Tisch welcoming me to the YouFirst program.

[patster734]

:furious:

I just received a letter from Loew Hotels welcoming me as a member to YouFirst! Of course, their website isn't working for me so I can't check my status. Several weeks ago, I did receive an email confirming my gold status. Hopefully, they haven't changed it back to member status.

The website problems might be caused by my service provider (Comcast) as other sites aren't pulling up for me either!:mad:

Well I finally got logged onto my Loews account, after several password resets, and it still shows me as Gold. I'm not sure why they sent me a letter welcoming me. Maybe I have 2 accounts in their system now.:confused3

[goofy!]

I'm just saying that they are setting themselves up for a lot of headaches but not specifically indicating, even in the fine print, that the HRH is not a Loews hotel (they don't say it is, but they don't say it isn't either). I don't believe they have ever indicated that the HRH was a loews hotel in their logo; at least all my old HRH confirmations do not say so.


Would like to hear from those who are booking HRH now, and trying to get upgrades, etc, through the end of the year.

Anyone recently return who did/did not get a welcome gift (loews member/qualified rate)?

The Hard Rock is still being run and managed by Loews, so still participates in the discount rooms, etc. You still book it on the Loewshotels.com site. The only thing it is not participating in is the YouFirst program. None of the things being advertised in this e-mail are part of the YouFirst program.

I got this e-mail too. It is for a discounted room program not affiliated at all with the YouFirst program. The Hard Rock may not be actually owned by Loews, but it is still being run by Loews, so is advertised with the other two hotels. You still get Unlimited Express, the boat service and everything else as a Loews run resort. You do not get the upgrades nor any of the perks of the YouFirst program.

I can see where it might be confusing for those that know so much about the YouFirst program. However, this e-mail doesn't mention the YouFirst perks at all and most people booking, unless members of YouFirst, wouldn't think of the YouFirst perks. And the Hard Rock section under LoewsHotels.com clearly states that they do not participate in the program. It is much like the Hilton hotels advertising room specials but they don't mention how it involves the Hilton Honor points.

[goofy!]

Now I'm very confused about all this. I got an email stating that my HRH does qualify to keep my Gold status until next year. I checked my reservation and they are still giving me the upgraded deluxe room, I've got my email which states my reservation is for a deluxe room with the Super Saver rate. So what happens now. Are they going to honor it or will I be in for a shock when I get there in the next couple of weeks? Should I change over to RPH or PB? I'm so confused.:confused3 :confused3 :confused3

If you have a reservation for a deluxe room upgrade at the HRH, I am pretty sure they will honor it. It would be pretty bad business to start kicking people out of reserved rooms because of their confusion at the beginning of the change over.

However, I would call the rooms manager directly at the Hard Rock and confirm that you are still being put in the deluxe room (reservations wouldn't know this) and that they are going to honor your upgrade.

Also, bring a copy of the confirmation e-mail that states you have a deluxe room.

[damo]

:furious:

I just received a letter from Loew Hotels welcoming me as a member to YouFirst! Of course, their website isn't working for me so I can't check my status. Several weeks ago, I did receive an email confirming my gold status. Hopefully, they haven't changed it back to member status.

The website problems might be caused by my service provider (Comcast) as other sites aren't pulling up for me either!:mad:

Well I finally got logged onto my Loews account, after several password resets, and it still shows me as Gold. I'm not sure why they sent me a letter welcoming me. Maybe I have 2 accounts in their system now.:confused3


I just got the welcoming letter as well. It doesn't say anywhere what my status is, it just welcomes me as "a member". Perhaps yours is the same? I think they are just sending out letters to everyone who was a member of Loews First, informing them of the change to You First.

[patster734]

I just got the welcoming letter as well. It doesn't say anywhere what my status is, it just welcomes me as "a member". Perhaps yours is the same? I think they are just sending out letters to everyone who was a member of Loews First, informing them of the change to You First.

Yes, it sounds like its the same letter. Their use of the word 'member' is what concerned me, and not being able to log in and confirm didn't help!

[keishashadow]

I (Gold Status) have yet to get the YouFirst letter, while DH (Blue whose account i have requested purged several times, most recently a month ago:rolleyes1 ) received it today.:confused3 It doesn't indicate his status either, yet

has some interesting verbage:

Special, unique-to-the-destination delights begin once a member qualifies for Gold status, and for our Platinum members a $100 credit per stay that can be used for fabulous Spa, Golf or Food & Beverage experiences

And now, you'll receive YouFirst credit for group or corporate stays @ any Loews Hotel. Just to help you earn benefits even faster

(OT - i'd love to know who proofread Mr. Tisch's letter :rolleyes: )

Anyway, I wonder what:

1) unique-to-the destination delights would be in Orlando?
&
2) "group" means:confused: would AP holders perchance be a "group":rolleyes1 ?

of course not, darn it...still trying to figure out what the rather vagueish terms mean in the loews you first rules? Specifically, what category would AAA rates fall under?

YouFirst benefits and points awards are based on completion of a qualifying stay at any Loews branded Hotel. A qualifying stay is one at any standard rate published by the hotel. Group, volume corporate and consortia rates do qualify under the terms of the YouFirst Program. Third party, government, Universal Passholder and Universal Florida resident rates do not qualify, nor do rates through any other discount program, coupon, complimentary or promotional offer.

[lindalinda]

The group status thing pretty much verifies that they are pandering to business travelers, and not families. Those who are there on convention bookings will receive credit.

[Subi WRX]

I agree, Linda.

We will enjoy our suite upgrades in 2009. After that, in 2010, even after 15 nights we'll be down to Gold, then in 2011, we'll be down to Blue (again, even after 15 nights).

It's time for our family to find another vacation route. There are plenty of other things we enjoy doing, and Universal/Loews will no longer get all our vacation fund.

It's clear they don't care about us. In 2010, we'll show them we no longer care about them.

[keishashadow]

The group status thing pretty much verifies that they are pandering to business travelers, and not families. Those who are there on convention bookings will receive credit.

i wasn't aware u could add ur loews # to convention rates:confused3

[lindalinda]

i wasn't aware u could add ur loews # to convention rates:confused3

You couldnt before. This is definitely part of the new stuff.

[Catrinabeach]

Has anyone stayed at any of the resorts since the changes that can let us know what benefits they received if any ?

We arrive at PBH on Monday for 1 night and then switch to HRH for 4 nights.

If no one has been yet I'll be sure to report back how it all went and what YouFirst benefits we received as platinum.

She did tell us when we booked we would get the $100 credit at HRH but since I booked it says it's no longer participating in YouFirst. So I'm curious what they will do when asked on check in.

[macraven]

Has anyone stayed at any of the resorts since the changes that can let us know what benefits they received if any ?

We arrive at PBH on Monday for 1 night and then switch to HRH for 4 nights.

If no one has been yet I'll be sure to report back how it all went and what YouFirst benefits we received as platinum.

She did tell us when we booked we would get the $100 credit at HRH but since I booked it says it's no longer participating in YouFirst. So I'm curious what they will do when asked on check in.

hrh is not in the loews youfirst program
i doubt you would get the $100 credit there as it is listed in the booking section they do not participate.

be sure to let us know how it goes for you.
there is always the chance things could change.

you will get the $100 credit as platinum members when you stay at pbh.

[Loudbmw]

Just back from a very wet (tropical storm Fay) but great 4 day stay at the Royal Pacific.

I'm platinum and received a pool view view upgrade when I booked. No suite since we were five in the room. We had a super saver rate of $161 and still got the You First benefits.

Wireless internet was free, you signed up for the $9.99/day plan each day and they said it would not show up on the bill (it didn't). They gave us a $100 stay credit. Nothing we charged at the hotel (breakfast, sushi) ever showed up on our bill so we had no idea how much of the $100 credit we used. Park meals and park gift shop items did show up on our bill.

Housekeeping was excellent as was all the staff despite the lousy weather (rain & windy for 5 days). We asked if we could check out one day early as we were sick of all the rain. They said no problem without any penalty or room charge the final day.

With the storm the parks were empty. The boats ran everyday and the pool was closed only one day when the storm was expected to hit (it missed but was close)

Lou

[Disneyhappy]

I can't find my email but did anyone gt the email about special promo this summer (and possiblly fall) in the last week or so that would give you two credits towards your YouFirst status? I was on the road and checked for our stay in Phila tonight. The online calendar showed that the promotion was not available for any day in Phila through September. This may be Loew's way of helping folks keep their status but I think it may be at almost rack rates. I wish I could find the email!

I'll post when I get back about the Phila Welcome gift and the $100 credit under platinum.

[Disneyhappy]

Found the email - I wil now try to paste it! I read it wrong. It is a an added hotel credit and not an extra YouFirst credit. Too bad! But not a bad idea if Loew's is listening!


Nobody does summer for the whole family better than Loews! With a menu of activities at each hotel, like "dive-in" movies, pool concierge and sunset celebrations at resorts, plus lemonade stands, Loews Loves Kids extras, free music download cards for teens, and "From our Family to Yours" family value menus, everyone is sure to enjoy their most memorable summer getaway ever!


Plus, all Summerfest getaways will receive an added hotel credit for use during your stay. Valid 6/1- 9/30/08.*

The email then went on to provide links to all of their locations whicch is why I found it curious that there was no availabilty at all for the Phila location. I would have loved to get two credits!

[DianaNS]

just back from hard rock and yes no platinum benefits at all no 100 credit no free internet no credit for stay i did email loews first as it is confusing as hard rock looks like it participates and they did allow me to keep my status until dec 2009

[jmagla]

I am just watching Led Zep on the big screen in the lobby at the HRH. I am currently Blue status, managed to get an upgrade to pool view (had to ask), also rang about free internet which they do not give, they do give a welcome gift - beer and nuts, again had to call to get it and also got a late checkout. Overall I am happy with what I got, but dissapointed that the HRH will not be using you first for much longer. I asked about their new programme but they have no details yet, we are looking to stay again at Easter.

I was however very impressed with the hotel and the standard of service, loved every minute.

Michael