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View Full Version : I hate the workers at Disneyland!


PrincessScarlett
05-14-2008, 04:11 PM
Maybe not all of them..but MOST of them are not very nice. To work at a Disney park your are supposed to go out of your way to be nice. Everytime I would ask someone who worked there a question, they acted annoyed and snobby. And the photographers don't know how to take pictures. We bought our cd of pictures but a lot of good ones were ruined because of fingers in the way. I spent a week at Disney World then 2 weeks later a week at Disneyland and it was such a huge difference. Disneyland needs to take a lesson from WDW.

pumpkin5156
05-14-2008, 04:32 PM
Oh boy


I can feel the heat from the flames on this one...


LOL

TheAmazingSpidey
05-14-2008, 04:41 PM
Maybe not all of them..but MOST of them are not very nice. To work at a Disney park your are supposed to go out of your way to be nice. Everytime I would ask someone who worked there a question, they acted annoyed and snobby. And the photographers don't know how to take pictures. We bought our cd of pictures but a lot of good ones were ruined because of fingers in the way. I spent a week at Disney World then 2 weeks later a week at Disneyland and it was such a huge difference. Disneyland needs to take a lesson from WDW.

I think you highly, highly exaggerate.

LaurenLC
05-14-2008, 04:44 PM
Hate is a pretty strong word.....

PrincessScarlett
05-14-2008, 04:48 PM
Trust me, I don't. At WDW everyone was so friendly and helpful but a lot of the employees at Disneyland are young. They gave me the impression they didn't want to be there and all the ones I talked to never smiled. Why would I find the need to exaggerate about that. It's highly noticeable. I guess everyone was just having a bad week when I was there!

JenDisneylandlver
05-14-2008, 04:53 PM
Yikes! Well that hasn't been our experience. A few pictures I haven't liked, sure. Mostly because of the face we were making though. Never had a finger or anything. We've encountered a few CM's that were having off days. So what, they are human right? When I worked I wasn't happy go lucky every day either.

It's okay, we all have preferences. Just leaves DL less crowded for the rest of us when others choose WDW. :)

PigletGurl
05-14-2008, 04:58 PM
JenDisneylandlver;25111590]Yikes! Well that hasn't been our experience. A few pictures I haven't liked, sure. Mostly because of the face we were making though. Never had a finger or anything. We've encountered a few CM's that were having off days. So what, they are human right? When I worked I wasn't happy go lucky every day either.

It's okay, we all have preferences. Just leaves DL less crowded for the rest of us when others choose WDW. :)

exactly :cool1:

Casey's Mommie
05-14-2008, 05:01 PM
I want to see some of the pictures ruined by fingers. If that's true I think you should complain and try to get your money back!

jemilah
05-14-2008, 05:27 PM
I agree if there are fingers in the frames you are due a full refund.
I have not had a problem with cast members, but things happen , I can't control the moods of my employee's either.
I have never bought a cd of my photos because I always look bad in them , but I will gladly if I get even one keeper!

bonofreak
05-14-2008, 05:28 PM
:sad: Wow, that is too bad that you had such a bad experience at the Happiest Place on Earth. :sad1: I really am sorry about that. I cannot think of a time when that has happened to me there. I can see why you must feel sad about it. I must admit, one of my niece's used to work there and when I found out, :confused3 I was shocked because to call her a people person, well, that would be a huge exaggeration, so I could never for the life of me figure out why she would want to work there! :snooty: I hope you will not let this one experience ruin Disneyland for you. That would be a real shame. Better luck next time. :cheer2: By the way, I love your name, :thumbsup2 I named one of my Dalmations Scarlett. :dogdance:

bumbershoot
05-14-2008, 05:29 PM
With the kind of cameras the Photopass photogs have, it would be almost impossible to have a finger in the way. They aren't little square point and shoots, they are big heavy cameras.

I want to see those pictures!!!


I've only experienced very nice CMs there, so we're meeting different CMs, most definitely.

Babystitch
05-14-2008, 05:34 PM
Yeah..no. :guilty:



I live in SoCal and my parents live in an hour from Orlando. So I've done both Disney resorts a bit. And, in my opinion and experience, the folks at Disneyland are more laid back and sweeter overall than the ones at Disneyworld. WDW is so crowded and hectic that most of the time employees are just trying to get through their day, so I don't fault them for it at all, I'm just saying. I've had much more positive experiences at DL, which is why I choose to make that park my regular destination instead of the one in Florida.

Sorry you might of had a bad trip, but just don't agree with you :confused3I can type out lots of examples from horrible CM experiences at WDW. I'm still waiting for some bad ones from DL.

jemilah
05-14-2008, 05:37 PM
Gosh Bumber your right , I own a camera store I should have thought of that! I could not even if I tried get my finger in the frame with my SLR !

wendylady36
05-14-2008, 05:38 PM
With the kind of cameras the Photopass photogs have, it would be almost impossible to have a finger in the way. They aren't little square point and shoots, they are big heavy cameras.

I want to see those pictures!!!


I've only experienced very nice CMs there, so we're meeting different CMs, most definitely.


I agree. I would think it hard to mess up a picture with the cameras they have. If they did mess up a picture did they take another one with no objects in the way? Can you crop out the objects in the way?

I've also only experienced really helpful and nice CMs.

That's too bad you had such a bad experience, I know how frustrating it can be.

tiggr33
05-14-2008, 05:44 PM
OP your title is a little harsh, but it got my attention. putting on my flame suit, but to an extent I have to agree with you. Last year (July) I did notice a difference in the attitudes of CM's at DL and WDW. I was traveling with a WDW CM(hourly), and visiting with a DL friend(salaried). I mentioned this to both of them, and they agreed their is a huge difference in the two in terms of CM attitudes. I was shocked by some of them.

I can't speak about photopass perse, but with an autofocus nikon dSLR and the standard setting and poses they are supposed to use, it is near impossible to get a finger in the shot, UNLESS they were using the manual focus or something.

unless blurry a photo is rarely ruined. one word, photoshop.

DevilDuckie
05-14-2008, 05:47 PM
Maybe not all of them..but MOST of them are not very nice. To work at a Disney park your are supposed to go out of your way to be nice. Everytime I would ask someone who worked there a question, they acted annoyed and snobby. And the photographers don't know how to take pictures. We bought our cd of pictures but a lot of good ones were ruined because of fingers in the way. I spent a week at Disney World then 2 weeks later a week at Disneyland and it was such a huge difference. Disneyland needs to take a lesson from WDW.

It is unfortunate that you were so unhappy. At least now you know you hate them and you don't ever have to go back top a place you feel so poorly treated. Silver lining to everything.

Silly Little Pixie
05-14-2008, 05:50 PM
I'm sorry you didn't meet people that seemed to go out of their way for you. You're right, you expect a certain "Disney-ness" to your experience. I have never had a CM that gave me any warm fuzzies at WDW, so while I met polite people- nobody you'd ever remember. And I have had the good fortune to have some good ones at DL that have made a day or a wait something special, for me or my kids. I hope you won't take this as any indication of what your typical Disney Experience is at Disneyland.

Hopefully you enjoyed the parks and our lovely Southern California weather!

dizneekrazee
05-14-2008, 05:53 PM
I am sorry you had a bad time at DL. I personally have only experienced 1 or 2 grumpy CM, and yes, it was on the same trip. Nothing is impossible, I hope that 1 bad trip wont ruin DL for you forever, there are many well meaning CM there. I for one would love to be a CM there someday, and I would love to have you back when I am there!!

Feel better soon.

mommaU4
05-14-2008, 05:55 PM
Maybe not all of them..but MOST of them are not very nice. To work at a Disney park your are supposed to go out of your way to be nice. Everytime I would ask someone who worked there a question, they acted annoyed and snobby. And the photographers don't know how to take pictures. We bought our cd of pictures but a lot of good ones were ruined because of fingers in the way. I spent a week at Disney World then 2 weeks later a week at Disneyland and it was such a huge difference. Disneyland needs to take a lesson from WDW.
Really, wow. That's too bad. I'm sorry to hear that. That's completely opposite of most of the experiences I read about here on these boards.

So you were there for week? And they were annoyed and snobby the whole time? Did you go to City Hall/Guest Relations to report some of those CMs?
I sure hope so if they were so awful to you. I'm sure management would want to know if someone was not doing their job with a proper attitude.

I have to say I've been going to Disneyland since I was 7 years old, and I'm now 36. I've only had one bad experience in all those years and it was with a CM in parking who was very rude and nasty.
I got his name and immediately went and reported him, and was told they would make a note of it in his file. I was then given free lunch for my entire group to make up for it. That was totally unexpected, but just one of the ways they go above and beyond to really make each person's experience a magical one.

I'm sorry yours wasn't.

bumbershoot
05-14-2008, 06:04 PM
Gosh Bumber your right , I own a camera store I should have thought of that! I could not even if I tried get my finger in the frame with my SLR !

You own a camera shop....you are my hero. :goodvibes Note to self, visit jemilah if I ever get back to Nevada....

pixiewings71
05-14-2008, 06:29 PM
I would have to agree with Molly, I just can't see how fingers could be in the way of those lenses.

OP, I think you're 98.5% off your mark. I love DL and while I've never been to WDW so can't compare I've never had a CM so bad that I would use the word hate to describe them. I'm sorry you had a bad trip but just stay away, that means less people for those who love it and have amazing CM interactions!

BTW, I say 98.5% because I am allowing for the few that may be having a bad day, or had to put up with a rude guest so their mood is off. No way am I always happy when I'm at work so I always try to give others a bit of leeway too.

jencav5
05-14-2008, 06:58 PM
I would have to disagree about the cm's. In my experience they are good at both DLR & WDW, not to say that I haven't run into a couple of not so good ones here and there. Nothing to report anyone for, though-just little stuff. I was at 6 Flags a couple of weeks ago, and, boy, was I missing the DL cm's! The people that work at that place are not only unhappy, but unhelpful! lol

I've never experienced fingers in the frames, but I have been unhappy with the photos taken by photogs at both DL & WDW. A lot of times, they don't center properly or get everyone in the picture properly, or it's blurry, etc.... Between that and getting a good photo of the family I am usually doomed in finding good ones! I just take a lot of my own! :)

scooter15
05-14-2008, 07:00 PM
I am having issues with the fingers in my pic comment. They use Nikon D80s and I have one myself. I have no idea how you can get a finger in shot unless they are holding the lens wrong. Possible but seems unlikely.

I am sorry you had a very bad time at DL. As a former CM of DL I can say a lot has changed since my time. I was there back in the day when females only worked in Fantasyland and men worked in Adventureland/Frontierland. We weren't allowed to wear flat shoes unless it had a defined heel, no eyeliner and if you had to wear 2 rings on one hand, it better be a wedding set. Sideburns had to be trimmed and if men's hair were too long they were sent backstage to the barber shop. I could go on and on and on about the former days and maybe that is why many of us seem so "chipper" back then because we were sooooo afraid of getting that escorted walk to Harbor House and a no rehire on our record that even prevents us from getting job at ANY disney company. But on the other end of rudeness, I have noticed that many guests are demanding more and expect more. Times have changed and the old days of happy CMs who's life surrounded the park no longer exist and yes, it is just a job. For the amount of money they make...it is just a job.

disneydreamertoo
05-14-2008, 07:24 PM
To the original poster: Princess Scarlet, could your perception after 20 plus days of a highly stimulating vacation effected your views? You were at WDW for a week, a cruise right after, followed by Disneyland. Me thinks, you were "tired and I just wanna go home, now" !:goodvibes

daisy_77
05-14-2008, 07:29 PM
I am sorry to hear that you had a bad experience. I hope that you can focus more on the great memories you have of your trip.:goodvibes

I do think that when we have certain expectations, we tend to notice the negative much more.

Queenbillabong
05-14-2008, 07:35 PM
We were at DL at the exact same time (May 1-5) and we found the opposite experience. Every CM we talked to was very pleasant and helpful - some more than others, but very good overall. We had many pictures taken and while I may not like what I look like in the picture, that's me, not the photographer ;)

We've never been to WDW to compare - but we're very happy with our experiences at DL.

sweetbrat
05-14-2008, 07:40 PM
I cannot comment about the pictures, BUT

I have to say the MAJORITY of workers we encountered were sooooo helpful and friendly. And there was one worker, named Kai that bent over backwards for our family to walk us all the way over to an attraction my hubby was looking for. He deserves special recognition! Thank you Kai!!!

I was amazed that they never caught an attitude with us for asking where bathrooms were or anything. They were very kind to us.

I was actually very impressed and was thinking that Walmart used to be like that...and wish they would be that friendly again!

ballarinamom
05-14-2008, 07:45 PM
Trust me, I don't. At WDW everyone was so friendly and helpful but a lot of the employees at Disneyland are young. They gave me the impression they didn't want to be there and all the ones I talked to never smiled. Why would I find the need to exaggerate about that. It's highly noticeable. I guess everyone was just having a bad week when I was there!

Wow!! We thought the opposite! We thought the WDW CMs were grouchos and the DLR CMs were so nice- LOL. I guess you never know!!!

jemilah
05-14-2008, 09:17 PM
Hey Molly if you ever do get to Vegas please stop by!

I think that if you are tired you can get snippy without thinking you are and maybe that had something to do with it?

Corpsebride
05-14-2008, 09:43 PM
DL CMS For the most part are just wonderful and full of Dl trivia and history. The other day though a cm at the entrance to SM was not so nice. I handed her a fastpass thing that they gave us the last time we were there and had waited in line for 45 min only to be told the ride was down. Well, this CM said,"where did you take this from? I have to call ahead this isnt right? where did you take this from?" I was like "WOW! uh Ididnt take it from anywhere it was given to me by a cm , it was also given to the like 200 people behind me inline that night" she literally rolled her eyes at me and said, " oh reallllly??":rotfl: I kind of laughed and said" yesssssssssss" none the less, we got on the ride, but it was strange. Kind of accusatory like I had snatched 1 get to the front of the line pass :rotfl:
but then later at the hat store in FL there was a guy with the Jack Sparrow hat on who was AMAZING with his knowledge of Disney history. He more than made up for the gal at SM. eh, what ever.

DirkLogan
05-14-2008, 09:54 PM
I have been to DL 37 times in the last two years. I have never seen a horrible CM. I have seen a few over my visits that could have been a little cheerier, but 95% of them or better are outstanding.

I think you must not work with the public at all, otherwise you would not have made such a post.

nutshell
05-14-2008, 11:25 PM
I've never had an issue with a DL CM. They offer the best service I've seen anywhere.

shyboy72
05-14-2008, 11:29 PM
This kind of upsets me to read such a nasty thing about the CMs at Disneyland because I've been going there since I was 3 and i'm 23 now. Not ONCE have I encountered a mean CM. I've also been to WDW and there isn't really a huge comparison. There is no way Disney would take a risk in hiring an employee that was a bit rude to their visitors. Its just too risky for their name. I say maybe next time don't be so picky when you're talking to CMs. Usually when you first notice something negative about one CM you search out for more things in the rest of them. Either that, or stay away from DL and just stick with WDW if you like it so much better.

Us Californians love Disneyland, so sorry for being so defensive, but its not right to talk negatively about our beloved park at all. :sad2:

audrabolster
05-14-2008, 11:31 PM
As a AP holder and local, I go to Disney almost weekly, honestly? I almost always encounter a "bad" CM. Not necessarily bad, but I usually go after work, at night. So I'm sure they are tired and want to go home, so I don't let it get to me.

As for the photographers- they aren't highly trained photographers! I've done 2 photopass shares, and there were some pretty bad photos in each- I think that is why they take at least 2 photos each time. But again, there are many more good than bad, so I don't let it get to me.

I think you are very much over exaggerating in your post :)

Nikki Mouse
05-15-2008, 12:16 AM
I worked at WDW and have seen some of the nicest, and some of the seriously not nice CMs you could imagine. It runs the gamut.

Now I've never been to DL, but I'm sure it's very much the same. Thing is, I'm going on the college program there (in 4 days!) as a photopass photographer, so I hope I can change a few minds. I know I'll have bad days and blurry pictures, but rest assured, I will try to be kind and take as decent of pictures of guests as I do in my free time. ;)

fairycat
05-15-2008, 01:09 AM
I have been to both parks and I can tell you based on knowledge and friendliness DLR wins hands down!

Sure I have dealt with not nice people at DLR (and all got a not so nice report from me at City Hall), but at least all CM's at DLR knew basic guest information were WDW Cm's did not! DLR Cm's never spoke so rudely to a group of guests at to make us all strangers and families think they were trying to incite a fight like I experienced at WDW. Also when I did complain at DLR I at least had someone who made it feel like they cared unlike at WDW.

I agree you might have had a long trip and if not maybe WDW is just a better choice for you. BTW can you tell about 1,000 of your closest friends this summer that WDW is better so I can get on SM faster???

bonita_babe232
05-15-2008, 01:16 AM
Well i have never had a problem when i was at disneyland... i mean i don't go as often as some people here lol :lmao: but all the more never a problem. But as a customer service person myself, i know some days are ****ty and you just kinda act ****ty as thats how you feel... never rude or anything but very direct to the point not chipper! Sometimes you just have a bad day, so i could see 2-3 cm's like that but not all of them! Also i notice if i'm having a bad day no matter how nice people are to me i still get pissed off and am not happy! i was a clinc the other day and i waited 4 hours i was :mad: to say the least... well the doctor was nice and offered to send my son for speacial test which no other doctor had menjoned but i was so pissed i was just like NO :snooty: ..... but then i was thinking after words i shouldn't have been so nasty and helped my son out :headache: :sad2: ..... so i think everyones moods effect there perseptions and the way they/other people act or seem to act! cause if a person comes in and is snooty to me i'm sure not gonna be nice to them! Luckly where i work you get the know the regulars that are jerks so you just move away and let someone else serve them :laughing:

Leofoenget
05-15-2008, 01:26 AM
Maybe not all of them..but MOST of them are not very nice. To work at a Disney park your are supposed to go out of your way to be nice. Everytime I would ask someone who worked there a question, they acted annoyed and snobby. And the photographers don't know how to take pictures. We bought our cd of pictures but a lot of good ones were ruined because of fingers in the way. I spent a week at Disney World then 2 weeks later a week at Disneyland and it was such a huge difference. Disneyland needs to take a lesson from WDW.

I agree a little. I think some of the Disney employes are bored with their jobs. Working with the public can be very very difficult. I also agree that SOME of the photopass people do need some lessons on how to capture a good shot. However I have had many excellent shots taken by some from all over the parks. Just like ANY picture taking endevor you have to take LOTS of photos to get a select few. Thats why you buy the CD so you can edit and pick and choose.

working with the public can be VERY difficult give them a break

pim
05-15-2008, 03:05 AM
That's extremely odd, in my opinion.

I've been to Disneyland more times than I could ever count, and I've never once experienced a rude CM. On the contrary, the CM's I've talked to have always been extremely friendly and polite. A lot of them will crack jokes with you and I always ask them questions like, "where is this ride's hidden mickeys", and silly things like that.

They're always happy and what not.

The only reason I could think of a CM being rude is if you're rude first and even then they're not allowed to be rude back.. Or they're just having a really off day. :rolleyes:

Laurabearz
05-15-2008, 06:39 AM
:upsidedow Still waiting to see the LOTS of photos with FINGERS in them...

Pooh_Friend#1
05-15-2008, 08:01 AM
I saw another post from princess on the DCL forum, complaining about the cruise too.

DL4my2kids
05-15-2008, 08:38 AM
we have been treated really well. My DH would stand for nothing less. I hope this one time doesn't stop you from trying it again. I hope someone there was just having an "off" day.

NStramler
05-15-2008, 08:54 AM
I have been to both parks and I can tell you based on knowledge and friendliness DLR wins hands down!




I agree!!!! We love Disneyland and are on our way there tomorrow for three days!!! Woo Hoo!!!!

Grumpy'sWife4Ever
05-15-2008, 09:02 AM
I am so sorry that the OP had a bad experience. That is very unfortunate. When we were at the park in July of '06, it was very crowded and VERY hot (109 our first day) and if there was ever a time a CM should be allowed to be grumpy (no pun intended :lmao: ) it would have been then. However, we were greeted with nothing but smiles. When we had the occasion to talk one-on-one with different CM's we asked how they beat the heat. They told us the fully costumed CM's weren't out for any more than 15 minutes at a time and the other themed CM's were rotating every 30 minutes. You would think that would cause chaos, but we never noticed a lag in service or a frown anywhere.
In fact, we were walking past an area where Eeyore was obviously walking toward the backstage area - and you know that costume HAS to be a hot and heavy one - and he stopped to squat down and greet my kids and pose for pics. That was a great moment for them and I think proof that the CM's usually go above and beyond....
I think sometimes mindset has a lot to do with it. Unfortunately, one bad experience will sometimes make you look for more, and if you look hard enough you can probably find bad service even in the Happiest Place on Earth. :confused3

TravelinGal
05-15-2008, 09:10 AM
Count me in the DLR CM are more friendly than WDW. Don't see where you're coming from on that one.

:confused3

(not that there's a big problem with WDW CM - just that overall DLR CM were more happy go lucky, chatty etc)

prncssmel
05-15-2008, 09:32 AM
While not all DL CM's are perfect (we expect a lot out of them for very low pay), the majority I have experienced (go 3-4 times each year) are fantastic. In WDW, we had a few bad CM's (mainly hotel people), but most were wonderful. In fact, at both places, we have had many CM's who have gone far above and beyond, and we have gone to City Hall to report on how fabulous they were. I have only ever reported on bad CM, and that flat out lied to us in WDW.

As for the photogs, we have had some blurry pictures, but a few blurry pics out of the hundreds we have taken is nothing to me. I also don't get how fingers could be in the pic, based on how the cameras are. If there is a problem, though, I would call Disney about it and talk about a partial refund for the CD if the majority of the pictures are like that.

oldcrow
05-15-2008, 09:53 AM
I worked at DL for a brief 3 month period, mostly working guest control during Fantasmic! I can tell you that for the most part CMs working that job are being as nice as possible. Unfortunately there are rules working guest control, no stopping in the walkways, no sitting on trash cans, no standing on the walls, etc. No matter how nice you tell someone that their kid cannot stand on a trash can to see the show, we always got upset and cranky parents accusing us of being mean. We were trained to simply offer alternative viewing locations, but that didn't always work. After 14 hours of sweating and chasing after their kids, parents tend to take things out on the Fantasmic! guest control CMs. Unfortunately, that's some of the last CMs they encounter and their impression becomes negative.

One night, as a guest was trying to park her stroller in the middle of a walkway, blocking the entrance to POTC, I tried to inform her of a better place to park the stroller. She immediately became angry at me even though I was speaking to her in my most calm and happy voice. When I suggested to her that if she left the stroller there it would be moved to a stroller parking area, she said very sarcasticly, "well thanks for being NICE about it." I said with my calmest voice, "I'm sorry mam, I'm just trying to save you the trouble of looking for your stroller after the show because where you are parking it now happens to be the emergency first aid location where we will bring someone if they need medical attention" Which was true. By the way, please don't stand outside POTC to the right hand side of the entrance, by the brick wall during Fantasmic!, that's the area I'm referring to.

prettyprincessbelle
05-15-2008, 10:03 AM
I too agree that the OP is over exaggerating. Every time I've been to DLR, I have experienced nothing but very nice CMs. And of course there are going to be some who aren't as cheery as others, but I don't think 'hate' was the correct word to use. It's hard to believe that EVERY CM you came in contact with was rude to you.

As for the pictures, I have heard that some PP photographers are NOT trained photographers, but they try their best to take wonderful pictures for us. But with such a big camera that they use, it's hard to believe that their fingers can get in the way..

4Ollies
05-15-2008, 10:08 AM
The CMs we have dealt with at WDW have been friendly and helpful for the most part. We expect the same when going to DL next month and I'm sure that's what we will find. We have met several who went out of their way to be fun and helpful. Watched one who cleaned the walks play "soccer" with kids who couldn't (or wouldn't) ride Rock N Roll Coaster, one at Animal Kingdom use my boys new animals to talk, etc.

CMs are working and they can't always be happy. They have real lives that can interfer just like everyone else. If you are in a bad mood then your perception of the CMs is probably going to be bad. In a good mood, then they all seem happy.

phisigprincess
05-15-2008, 10:46 AM
We found the photopass photographers in DL to be exceptional. They took more time than the ones in WDW and made sure they got creative shots each time. One spent a ton of time with us by Paradise Pier so that he could get the exact shot he was looking for. Different strokes, I suppose.

pixiewings71
05-15-2008, 11:04 AM
Anyone else find it interesting that the OP hasn't been back after her post? I have no doubt that we will not be seeing fingerey (LOL) pictures from her.

shyboy72
05-15-2008, 11:34 AM
Anyone else find it interesting that the OP hasn't been back after her post? I have no doubt that we will not be seeing fingerey (LOL) pictures from her.

I don't think she will. I think she opened a can of worms with this one. Shame too because it would be interesting to see the "evidence."

TinkerbellTris
05-15-2008, 11:56 AM
I have experienced both good and bad at WDW and DL. We are frequent visitors to both DL and WDW, and I know there have been some bad CM's and there have been some excellent CM's. I think there can be some exaggeration added to the events when a CM has poor customer service...I can see where it sort of wrecks your day to be treated poorly at DL or WDW, but I work in customer service and there are day's, let me tell ya, where you just are not 100%. Maybe the CM the OP dealt with was having an off day. But further more, I have always been one to voice my opinion directly to the CM who was not being very nice, and they changed their tune right away. But honestly, in all my visits and all the years, I can count on 1 hand how many bad experiences I've ever had at both parks.

december
05-15-2008, 11:58 AM
I worked at WDW and have seen some of the nicest, and some of the seriously not nice CMs you could imagine. It runs the gamut.

Now I've never been to DL, but I'm sure it's very much the same. Thing is, I'm going on the college program there (in 4 days!) as a photopass photographer, so I hope I can change a few minds. I know I'll have bad days and blurry pictures, but rest assured, I will try to be kind and take as decent of pictures of guests as I do in my free time. ;)

You are going to DL as as photographer? I'll be there in 9 days with 15 in-laws! I've told them the photopass cd is my treat, and given each family a list of locations for special shots. We had some great shots at WDW Thanksgiving week-since it was just me and my kids it was so nice to have someone else to take the pictures.

The only grumpy cm we've experienced in 2 WDW trips was the lady who checked us out at AllStar Sports in 2006. Not very magical. Other than that, they've been really great!

toyota
05-15-2008, 12:00 PM
I would say 99% of the cm's are extremely positive and provide excellent interaction. I don't think I could remain as positive doing the job they do (the jobs are so varied).

We just got back from a 6 day visit to DLR. We left a backpack and DD's ears hat in Soarin'. As we were near the end of the exit, we realized we left them. We went to the greeter, told him the situation, and he said to go back down the exit. I waited until the show was over, went in and looked below out seat and didn't find our stuff. Long story short, later we went back to the greeter, asked if our stuff had shown up. Huge relief, the back pack had (that had money, cc's, APs, etc.) but no ears hat. So, he said "Let me see what I can do for you". Then he called someone (a Soarin' CM named Heather) who gave us a "no strings attached" slip of paper to replace the hat free of charge! A very nice thing to do! DD was very happy. So were we. So I'd say they are very guest service oriented!

KerTggr
05-15-2008, 12:05 PM
A couple things I always keep in mind:

DL has a higher attrition rate than WDW.
The photopass photogs are not trained photographers (the photogs that work Disney Events are). These are also not WDW employees - rather they are employed by the photography vendor. (FYI - this is also the case with the surveyors and balloon sales at WDW)


Last week, we went to DL and had a great time. While the workings were a little slow (lots of trainings happening for summer searsonal employment), everyone was uber friendly.

bonita_babe232
05-15-2008, 12:32 PM
Last trip when we went my son got sick twice! The first time was in goofys candy store in DTD we felt so bad but the lady was great about it she said not to worry about it and was very nice/friendly/helpful then the second time we were walking down the pathway of DTD by the trams and my son got sick again! well they were having a sewer backup so there were tons of CM people around blocking the area, well as soon as my son got sick a few ran over to see if he was ok, and the poor sweeper guy who had to clean up my son's puke gave him a sticker with a Dr.Mickey on telling him to feel better! I don't see better service then that! I don't think i would be to nice and chiper if i had to clean up some kids puke!! but both times they were great and more worried about my son then having to clean up the puke!

prettyprincessbelle
05-15-2008, 01:16 PM
and the poor sweeper guy who had to clean up my son's puke gave him a sticker with a Dr.Mickey on telling him to feel better!

How sweet of him!! :hug:

Jenn1116
05-15-2008, 01:31 PM
and the poor sweeper guy who had to clean up my son's puke gave him a sticker with a Dr.Mickey on telling him to feel better! I don't see better service then that! I don't think i would be to nice and chiper if i had to clean up some kids puke!!


My eyes are tearing up! :laughing:

That's a wonderful CM story!:goodvibes

JohnZ46
05-15-2008, 01:48 PM
I go to both DLR and WDW and I can honestly say that I've never noticed any dramatic difference between the two.

Maybe I'm just lucky* but I've never experienced rude CMs at either place. Maybe a couple bored ones but nothing that really bothered me.


*(but not so lucky that I've ever been dreamed.) :rotfl:

DevilDuckie
05-15-2008, 01:56 PM
Anyone else find it interesting that the OP hasn't been back after her post? I have no doubt that we will not be seeing fingerey (LOL) pictures from her.

That's because she went over to the cruise line forum to bash on the fine dining restaurant pretty much everyone there loves.

Gee, sensing a theme?

Laurabearz
05-15-2008, 02:00 PM
I don't think i would be to nice and chiper if i had to clean up some kids puke!! but both times they were great and more worried about my son then having to clean up the puke!

On a Disney Cruise, we actually had a cast member thank our child for throwing up. :lmao:

Oh and I saw her post on the cruise board. She Didnt like the fact that their waitor brought them lots of different foods to try and they were all "gross"

rosiep
05-15-2008, 02:00 PM
I have been to both DL and WDW. I have encountered wonderful CM's at both parks. However, the ones in DL seem younger to me and as sometimes happens with youth, they tend to be a bit more easily distracted. This means I find them talking amongst themselves, taking a minute of two before becoming aware that I am waiting to ask a question. Do I think they're rude? NO, once I've been acknowledged I find they try to be as helpful as possible.

pixiewings71
05-15-2008, 04:04 PM
That's because she went over to the cruise line forum to bash on the fine dining restaurant pretty much everyone there loves.

Gee, sensing a theme?

Ahhh yes, a definite theme. LOL Hopefully she won't be back, to our board, to our park....LOL

jencav5
05-15-2008, 04:40 PM
Oh and I saw her post on the cruise board. She Didnt like the fact that their waitor brought them lots of different foods to try and they were all "gross"

You've got to be kidding me! lol The food there is wonderful and that's one of the reasons we love it-because they bring you lots of stuff to try out! I haven't been on the cruise board lately, since we had to cancel our latest cruise. :sad2: I think the OP is one of those people that you just can't please-or she's just very unlucky in getting the worst service! lol

rosiep
05-15-2008, 04:49 PM
I just wanted to say that I've checked out some of the OP's other posts. She is only 21 years old. I think her wording and attitude reflect that.

She expressed an unpopular opinion and everyone jumped on her as if she were the devil....

I say....let it go. Enjoy yourselves and your adventures at Disney. Why invest so much energy into what anyone else thinks?

PrincessScarlett
05-15-2008, 05:29 PM
I don't have time to read this entire thread but I will read it later. I just want to say I LOVE Disneyland and I wouldn't let the employees ruin my time there and I will be back. It is just something that really bothered me how I would ask them a question and they just acted snobby..I don't really know how else to put it. They were mostly young people though. When I spent a week at WDW I remembered everyone I talked to being so friendly and smiley and that's how I think it should be at the HAPPIEST PLACE ON EARTH. It was a more happier vibe. I'm not a bad person. I just have high expectations of people especially from a Disney park where people travel all over the world to be there. I just think they should be outgoing and friendly. I guess that's too much to ask. And yeah you're right it would be kind of hard to get a finger in the way so I don't know what this is. I'm really not a bad person so y'all don't have to be so mean to me!

PrincessScarlett
05-15-2008, 05:33 PM
http://img.photobucket.com/albums/v291/mjspankme/DisneyPhotoImage88.jpg
http://img.photobucket.com/albums/v291/mjspankme/DisneyPhotoImage86.jpg

TheAmazingSpidey
05-15-2008, 05:41 PM
http://img.photobucket.com/albums/v291/mjspankme/DisneyPhotoImage88.jpg
http://img.photobucket.com/albums/v291/mjspankme/DisneyPhotoImage86.jpg

Those are insanely easy to crop without bothering the picture at all.

amyamya
05-15-2008, 05:45 PM
Thanks for posting your pics. I am sorry you feel they are ruined because they look like good shots otherwise. Anyone want to guess what that pink fuzzy thing is??:confused3

TheAmazingSpidey
05-15-2008, 05:47 PM
I cropped them for you:

http://img253.imageshack.us/img253/674/23014459de8.jpg (http://img253.imageshack.us/my.php?image=23014459de8.jpg)

http://img259.imageshack.us/img259/9837/75364794tn7.jpg (http://img259.imageshack.us/my.php?image=75364794tn7.jpg)




:confused3

bumbershoot
05-15-2008, 05:52 PM
It also doesn't look like a finger, and there's absolutely NO proof that those are from photopass. I was hoping for one the OP had edited online through photopass that showed it was from their system...

VWCat
05-15-2008, 06:04 PM
I love Disneyland and the cm's and I would just be so freaking delighted if I got to go there AND a disney cruise:thumbsup2 one month tomorrow until the happiest place on earth.:banana:
Why do you need to block out your faces? seems odd.

mommaU4
05-15-2008, 06:05 PM
Thanks for posting your pics. I am sorry you feel they are ruined because they look like good shots otherwise. Anyone want to guess what that pink fuzzy thing is??:confused3
Cotton candy? :confused3 :rotfl:

Ok, not really, but seeing those pics of DCA made me suddenly crave cotton candy and churros!! :banana:

DevilDuckie
05-15-2008, 06:11 PM
I'm really not a bad person so y'all don't have to be so mean to me!

Mean? You mean like saying you hate people, that kind of mean?

We have DL CMs on this board. Nice ones. I think you'd better reconsider who is being "mean" the next time you want to go announcing that you hate people.

Hating people is "gross." :sad2:

DevilDuckie
05-15-2008, 06:12 PM
Thanks for posting your pics. I am sorry you feel they are ruined because they look like good shots otherwise. Anyone want to guess what that pink fuzzy thing is??:confused3

My guess would be that the friend who took the picture was holding a cotton candy at the time.

pixiewings71
05-15-2008, 06:29 PM
My guess would be that the friend who took the picture was holding a cotton candy at the time.

I would have to agree. And those are great pics once they are cropped. Nothing to complain IMO. Is it only those 2?
And yes, you were being mean, saying you hate DL CM's is mean. If one of my kids said that they would be in trouble...even my 20 y.o. :lmao:

Jenn1116
05-15-2008, 06:31 PM
I'm thinking the OP used a poor choice of words when she typed "hate" ... I hate it when people are rude too. And I can understand that it would be a MAJOR let down to find less than smiley happy CMs at DL when that's what she expected. I'd chalk it up to disappointment.

Btw, the pics look great cropped! No problem-o :)

OP - I don't think anyone was trying to be mean to you. Mostly they were sharing their experiences and noting how different their experiences are from yours. Maybe the expectations were different. Maybe you just had a few CMs who weren't quite on mark. I'm sorry they didn't behave the way you wanted. I can be highly critical of people in the service industry since I've worked in service for many years, and believe me if I came across a CM who was outright rude, I would definitely report them that very day. However, no need to be bitter over somone who just wasn't happy enough.

Nikki Mouse
05-15-2008, 06:58 PM
You are going to DL as as photographer? I'll be there in 9 days with 15 in-laws! I've told them the photopass cd is my treat, and given each family a list of locations for special shots. We had some great shots at WDW Thanksgiving week-since it was just me and my kids it was so nice to have someone else to take the pictures.

The only grumpy cm we've experienced in 2 WDW trips was the lady who checked us out at AllStar Sports in 2006. Not very magical. Other than that, they've been really great!

Yep, I'm very excited! I've never been to California let alone DL! And lol, it looks like you've got quite the handful of excitement yourself! That's so nice of you to share pictures, and I'm sure that will be a lovely experience. I will be in training in 9 days, but maybe you will catch me about. I'll probably be the only one with College of DuPage on my nametag. ;)

My family had a rather impatient front desk CM at Port Orleans FQ last August. It didn't help the the weather was nearly unbearable (108 and oh, the humidity!), yet everyone else was pretty exceptional. :)

spaceace510
05-15-2008, 07:15 PM
I'm not trying to sound mean or anything, but those did not look like fingers to me. It kinda looked like a towel or some kind of cloth. Which doesn't add up to the wardrobe i remember seeing last month, they had nothing that would stick out that far. I have taken my fair share of pics, with my fingers in the shot, and they didn't look like that. I mean DD has a digital slr, which i used a couple of times and even with the smallest lense, it would be pretty hard to get your fingers in the way. And I am truly sorry to hear that you feel this way, but everyone has had a bad vacation. It is a rare thing with Disney but it does happen. I hope your next trip is better!:thumbsup2

jemilah
05-15-2008, 10:03 PM
I think it looks like cloth too:confused3 not a finger, maybe it was windy . If it was photopass they look at the screen after every shot , so I am sure they would have caught it at least in the 2nd frame.

jencav5
05-15-2008, 10:12 PM
Cotton candy? :confused3 :rotfl:

Ok, not really, but seeing those pics of DCA made me suddenly crave cotton candy and churros!! :banana:

It's funny, but my first thought also was "cotton candy"!

jemilah
05-15-2008, 10:16 PM
:confused: I swear I can't remember cotton candy at DCApopcorn::

Mary Jo
05-16-2008, 12:08 AM
It looks like this discussion has run its course. I'm going to go ahead & lock this thread.