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SanFranciscan
04-16-2008, 10:34 PM
I do believe that Disney cast members are worthy of your positive image. I am even thinking that it might be a good idea for my co-workers and I to get some Disney-style training if the cost isn't beyond us. Maybe you all are in a good position to advise me. What part of your training as a Disney cast member have you found of most value in how you handle Disney guests?

The reason I ask is that this is my second season photographing the San Francisco Giants baseball games. I am learning about conduct on the part of some co-workers that just really bothers me a lot. Do I want my pictures to sell? Of course, I do. Yet I think that I should present myself as someone who is there to be of service and not someone who believes that baseball fans are there just so that I will have someone to hustle.

I did speak to a supervisor after other venders, who remembered me from last season, complained to me about one of my co-workers being so aggressive that it was interfering with their business. Yet I got the same complaint about a different co-worker the very next day, and I want to be diplomatic with co-workers who aren't. What would the Walt Disney Company advise me to do?

I know the value of what we are selling in that ballpark because I bought extra copies of pictures taken at Disney parks and other places that are going into a safe deposit box I just got last week. That is not the point when we cross the line to interfering with other people's right to make a living and the fans right to spend their entertainment budget as they see fit.

What would Walt Disney advise me to do? What do you advise me to do?