Code discrimination, inequality, or whatever you want to call it.

[jasper]

OK, so I booked my CBR stay for October, which includes Columbus Day weekend, at AAA rate. Then I started reading here that A) some people get email codes; B) some people get postcard codes; and C) some people call and a "nice" CM will miraculously find a code attached to that person's name.

To me, this seems to be a very inequitable system, and, of course, I would like the opprtunity for a similar 30% or 40% discount.

What is fair? Well if you pay an annual membership for AAA, under the premise that you can get hotel discounts, that is fair. If the codes were based on a frequent traveler discount - for example - given to people that have stayed on site more frequently than others, that would be fair; but I don't see how the current system as it appears to work is fair. I order the DVD's, have visited almost every year for the past 5 years, abut do not have a code.

Now, what if I call and say I can't afford the trip this year, and ask if there are any codes available before I cancel? Will one suddenly appear?

[addiedisney]

I am with you! But don't give up. My BIL just got a code under his name and we have been looking for codes for 4 years!:confused3

[aljer]

I am with you too. We have been 1-2 times a year for the last 7years and have not received a code. I call and talk with a CM and am very nice and have yet to have one find a code for me. How do they determine who get a code is beyond me. I have given my address and e-mail for anything disney and still no luck.
I will try a patiently wait till it is my time and until then will continue to book using my AAA discount. Good luck to you and hope you also get a code sometime.

[schmidtt]

We also have been left with no codes, stayed last 10ys 12 times no codes no upgrades no magical dream prizes we must have bad luck or minnesota just has bad luck with discounts!!
But we are disney gluttens and keep going back!!!

[wdwmaw]

I also for one have never gotten one of these pin codes attached to my name. That said I have gotten plenty of public and AP codes. People do however pay for the AP code when they buy there annual pass, but that is no guarantee and must wait for one to be released and still is no guarantee.
When we went on our first family trip My husbands company belonged to a " Magic Kingdon Club" or something of that sort, that did offer discounts just like the AAA discounts of today.I am sure someone will remember the exact name but Disney has had such a discount program. I do not know who all it was offered to or much about it, it was discontinued for our second trip though and by then I had found this wonderful place:woohoo: Just keep in mind it sounds like alot but I do believe the majority of people who visit Disney still pay ... hang-on....rack rate:scared1:

[warriorboy648]

We stayed at the Swan last year (with a great teacher's discount) because we didn't get a code. This year we have received 4 different emails/postcards. When I called the CM told me that I have a "laundry list" of codes attached to my name...

I think one of the things marketing is trying to do is to target Disney goers that are not staying at Disney resorts. I was very surprised because I was able to book the Poly at 40% off and I didn't think the Poly would be included.

Another time I called I mentioned that I was interested in OKW and that I could only afford to go if I had a code. Suddenly the CM found something during that call...

[DisneyMomx7]

I've never gotten a code! We go twice a year. Our January trip is 5 nights long and our July trip is 14 nights!

My Mom, who hasn't gone in 20 years, got a 40% off code last month. Unfortunately it wasn't in our time frame for our Grand Gathering.

Who would figure that someone who hasn't gone in 20 years who would get the coveted code!!!

[Sammie]

I don't get them either, so understand the suffering. However they are random, your chance of getting one is just as good as some other random person, therefore there is no discrimination in it. Just random good luck for some.

If we did not have these forums we would not know about it and suffer less. :rotfl2:

[debster812]

I've never gotten a code! We go twice a year. Our January trip is 5 nights long and our July trip is 14 nights!

My Mom, who hasn't gone in 20 years, got a 40% off code last month. Unfortunately it wasn't in our time frame for our Grand Gathering.

Who would figure that someone who hasn't gone in 20 years who would get the coveted code!!!

That's actually some pretty basic Marketing 101. You go twice a year. They KNOW you're coming back, they don't need to entice you.

Your mom has not been in 20 years? They DEFINITELY want her back.

[livndisney]

I have come to the conclusion that I am on Disney's "hate" mail list.:guilty: I NEVER get a code. And in truth it bothered me, I sent an email to WDW last year and even had a conversation with someone in their offices about how they "give out" codes. (After the pin code dramaof last Spring). WDW did not care. (I even ordered the planning DVD LOL)

Soooo, I have no plans this year to stay at any WDW hotels. Why should I pay more than everyone else?

Maybe I will get a code in 19 more years LOL

[G&J's Mom]

What's really not fair is the first few weeks of October are dates not included in the disounts and codes currently out there. We, my friend are in a discount black hole.

Denise

[RMulieri]

I have never gotten one either.I actually cancelled my trip and went with AAA instead.When the cm asked why I was cancelling and I told him,he told me "people like you don't need a discount," you have had several trips in the past few years."Codes are provided as incentive for people who don't visit that often,why give someone a discount who is going to go anyway".I have since called to see if per chance I got a code since then. Nope, NADA Zilch.:goodvibes

[danielmorgan03]

:surfweb: Hmmm...I want a code as well, but hoping isn't going to get me one. So I am going to worship the Disney Gods. :worship:

:rotfl2:

[jasper]

As the OP, I expected to get flamed a bit and have thankfully been spared. Don't get me wrong, I love Disney and realize they probably could not offer a 30% to 40% discount to all guests and still have happy stockholders. And you're right, I would not know about the codes or many other things-Disney if not for the DIS. But there just seems to be no rhyme or reason to the code distribution, nor would I call it completely random. I'm satisfied with my ressie at CBR at AAA 15% discount, but if I could get a 40% code, it would give me the opportunity I currently don't have to try POLY!!!

[n2mm]

What's really not fair is the first few weeks of October are dates not included in the disounts and codes currently out there. We, my friend are in a discount black hole.

Denise

That was the first thing I thought when reading the OPs thread. They will probably get a code, but so far the codes for October are only good for dates starting Oct. 19 to the end of the month. The OP is booked during a holiday weekend and most likely that weekend will be blacked out from discounts. They did indeed black out MLK weekend and Prez weekend, and it appears Memorial Day weekend too. I see a pattern for those who like to travel during holiday weekends. Prepare yourself!

[G&J's Mom]

That was the first thing I thought when reading the OPs thread. They will probably get a code, but so far the codes for October are only good for dates starting Oct. 19 to the end of the month. The OP is booked during a holiday weekend and most likely that weekend will be blacked out from discounts. They did indeed black out MLK weekend and Prez weekend, and it appears Memorial Day weekend too. I see a pattern for those who like to travel during holiday weekends. Prepare yourself!

ITA. There does indeed appear to be a pattern. If this is the case, then I understand Columbus Day week being blacked out, but why the first two weeks of Oct??? :confused3 This would definitely be to Disney's advantage "if" they can get enough people in at rack and not have to offer any discounts. I guess we will have to wait and see how it pans out.

Denise

[shellyfive]

I'm in the I'll keep calling party gang hoping that a fairy godmother rather than a cm answers the call..........why is the first week in Nov. excluded as well???? The big question is how long it will take me to totally memorize all the beginning prompts in the telemated beginning of the wdw call !!!!:rotfl:

[ProudMommyof2]

I'm in the I'll keep calling party gang hoping that a fairy godmother rather than a cm answers the call..........why is the first week in Nov. excluded as well???? The big question is how long it will take me to totally memorize all the beginning prompts in the telemated beginning of the wdw call !!!!:rotfl:

First week in Nov. is Jersey Week- very busy time- they do not need codes to fill rooms.

[G8r4evr]

I feel your pain. We have decided to skip Disney until the code fairy finds us =)

[Captain's Wife]

I understand your frustration completely. We've only ever gotten one email code for a time we weren't planning to go, and another time I called to book and found out we HAD a code attached to our name but it had expired. We've stayed on property four times in six years, but there's been no rhyme or reason to our timing.

Coming up, there are NO codes available to us, not even AP or AAA for Memorial Day weekend and we have NO date flexibility. (DD starts College Program)

However, it is what it is.

But I'm just curious - does it also bother you that there is the same fluctuation/variety in airfares? 200 people on the same flight probably paid more than a dozen different fares for the same type of seat/service/etc, and that's pretty standard in the industry.

Shelley

[G8r4evr]

But I'm just curious - does it also bother you that there is the same fluctuation/variety in airfares? 200 people on the same flight probably paid more than a dozen different fares for the same type of seat/service/etc, and that's pretty standard in the industry.

Shelley

Good question. Im not the OP, but I can spek for myself on that one. Airfare doesnt bother me in the same way because I at least feel like I have some control over the situation. I can use frequent flyer/rewards, if I book earlier I can usually grab a great rate, or if I search hard enough, I can usually snag a good deal. As far as Disney codes and their distribution go, I feel that I have no control whatsoever and that is what is frustrating.

I do think that Disney risks borderline discrimination with their assignment of these codes (who not make them available to all - first come first serve?). Luckily for them though, only a small percentage of their guest know that codes exist, because if more knew that they were around and constantly being overlooked, many more customers would feel left out. I also dont buy the "they only send codes to those that they need to entice back" There are plenty frequent visitors on Dis that have received 1 and even 2 codes.... Just my 2 cents.

[jasper]

But I'm just curious - does it also bother you that there is the same fluctuation/variety in airfares? 200 people on the same flight probably paid more than a dozen different fares for the same type of seat/service/etc, and that's pretty standard in the industry.

Well, let me first say that airfare pricing borders on the bizarre. There have been many times when 30 seconds after I see a fare that I want, it is no longer available - almost like they saw you looking and jacked it up. That said, while everyone might not get the same airfare, everyone is playing on an even field and has the same opportunities to get a higher or lower fare as the next person, assuming they are looking on the same day. Disney is a tilted playing field - which is why I would consider it somewhat discriminatory.

[parrothead928]

If you are coming to Disney World more than once a year and would like to increase your chances of getting a discount, then the best thing to do is buy an Annual Pass. Florida residents, Annual Passholders, Canadians , Disney Visa owners and guest from the UK usually have discounts offered to them, through out the year, even during black out periods. The number of these discounts are usually limited. They are not mailed, e-mailed or attached to a name, the discounts are just out there in a limited amount. Obtaining an AP is the closest thing to "almost guaranteeing" a discount.

[brockscandy]

I've seen so many post on here about the 40% codes. I finally received one in the mail the other day, but only 20%. Hey, I will take it - it's still a discount. I couldn't apply it to either place we want to stay - the Poly or WL. I don't get it. Some get 40% off poly and I can't even apply my 20%. I can't even tell my husband because he hates the business side of Disney. I just keep telling him he needs to go back and get some more magic back in his life.:rotfl:

[ireland_nicole]

Same thing, sort of. We've done everything we can (incl. praying to the disney gods...) and I call every week and still...no code. What kills me is that we are staying at the same time as these discounts are being offered. I even had one CM tell me "well, you had a code last year, what's your problem?) So I asked when it was for and she said Sept. but we had just been in June so from TX that would not have happened. Oh well, I'm still hoping for something to bump to Poly...:wizard:
Nicole

[minmate]

Who said life was meant to be fair? And certainly not capitalism!
Disney's job isn't to be fair in handing out discounts... nor do I necessarily expect them to be. However, being able to "Figure out" how to get on the good side of their discount generosity would be very nice indeed!

[Pirate at Heart]

OK, so I booked my CBR stay for October, which includes Columbus Day weekend, at AAA rate. Then I started reading here that A) some people get email codes; B) some people get postcard codes; and C) some people call and a "nice" CM will miraculously find a code attached to that person's name.

To me, this seems to be a very inequitable system, and, of course, I would like the opprtunity for a similar 30% or 40% discount.

What is fair? Well if you pay an annual membership for AAA, under the premise that you can get hotel discounts, that is fair. If the codes were based on a frequent traveler discount - for example - given to people that have stayed on site more frequently than others, that would be fair; but I don't see how the current system as it appears to work is fair. I order the DVD's, have visited almost every year for the past 5 years, abut do not have a code.

Now, what if I call and say I can't afford the trip this year, and ask if there are any codes available before I cancel? Will one suddenly appear?


I double dog dare you to do it! :upsidedow

pirate:

[angelmav]

Interesting thread. We got a postcard 20% off code, but probably only because we told them we were looking to go during the typical free dining period. Since we wont actually be going this year (land and sea package in the works for 2009) unless we get free dining, the code is essentially worthless to us.

[sorul82?]

If you are coming to Disney World more than once a year and would like to increase your chances of getting a discount, then the best thing to do is buy an Annual Pass. Florida residents, Annual Passholders, Canadians , Disney Visa owners and guest from the UK usually have discounts offered to them, through out the year, even during black out periods. The number of these discounts are usually limited. They are not mailed, e-mailed or attached to a name, the discounts are just out there in a limited amount. Obtaining an AP is the closest thing to "almost guaranteeing" a discount.

I'm an AP holder, DVC owner, Disney Visa ower and still haven't received one of those elusive codes. :sad1:

[huge mickey fan]

We also have been left with no codes, stayed last 10ys 12 times no codes no upgrades no magical dream prizes we must have bad luck or minnesota just has bad luck with discounts!!
But we are disney gluttens and keep going back!!!


You sound just like me. Including the Minnesota!! I have been twice during this year of a million dreams and not even a set of mouse ears!! We get no code and still pay rack rate every year. I suppose that's why there is no code for me. Why bribe me to come back when I can't stay away!!

[Maine-iac]

I'm an AP holder, DVC owner, Disney Visa ower and still haven't received one of those elusive codes. :sad1:

Which is probably why you won't get one. They know that you are coming back.
I got the 30% discount card. I stayed at POP in Feb '07. First time I had stayed at a WDW owned resort since 1999. (all other times have been at SOG). I think that that is why I got one, they are trying to get me to come back. I used the discount for POR Riverside for Dec.

[sorul82?]

Which is probably why you won't get one. They know that you are coming back.
I got the 30% discount card. I stayed at POP in Feb '07. First time I had stayed at a WDW owned resort since 1999. (all other times have been at SOG). I think that that is why I got one, they are trying to get me to come back. I used the discount for POR Riverside for Dec.

Yep, they got me! :rolleyes:

[SplashMountainMama]

I got my first postcard the other day for 40% off, but it was sent to my address in my mom's name. When we took a family trip in 2005 I did all the reservations under my name/address so I guess my mom's name is attached to this address. The first CM I talked to said I couldn't use it so I politely hung up and called right back. This time I got a different CM who had no problem making my reservation with the code. I bet the code came in my mom's name because she hasn't stayed onsite since that trip and they want her to come back.

[boomhauer]

I think people believing that code selection is "random" is naive. Come on - Just look at this thread. It's all the same people (myself included) that go multiple times a year, and have been doing so for some time, that don't get them. It's obvious they target people that aren't regular guests.

Is it basic marketing? Sure. It is completely unfair to those who don't get any codes? Absolutely.

I've never understood the mentality. Airlines reward their frequent customers. Retails stores reward their frequent customers. Disney, gives nothing back to it's frequent customers. That, in itself, would be fine. But to give nothing back to frequent customers and then offer something back to random people who don't go often is insulting. And by no means am I trying to be rude to those who have gotten the codes. It's awesome for you and by all means, take advantage of it. Disney is completely in the wrong in this situation. I've always believed that and always will.

[chicagochris]

My wife and I have gone to WDW or DL at least once a year for the past six years, we get the DVD every year, I have an account on the Disney website, have a Disney Visa, etc. We got a 40% off code. This was the first time we recieved an offer like this in the mail.

My mother in law does all the same things. She didn't get a code this time, but has in the past.

I think it's completely random.

[luvdisney00]

I didn't get a code either, and I ordered the DVD, cruise DVD, updated my profile on the wesite, put in various dates for price quotes, have a Disney visa and called CRO twice and asked for a code. No Luck! But I don't think it's random at all.

A few weeks ago my husband got a postcard from Disney Visa offering 5x rewards for all purchases on gas groceries and drugstores for the months of Jan Feb and March. He has a DV in his name only that he uses for expensable things for work. He never puts anything personal on it and therefore he doesn't use it for any of those things mentioned, ever. I called and asked if we could use the code to register our joint card which we use for everything especially all of the things the promotion were for, instead of his card. The customer service person from Chase told me that she could not do that and that the "codes" were for a target group selected by Disney marketing and not Chase. She said the best she could do was email Disney for me and tell them that I was a cardholder and that I was interested in the promotion and wanted to know if I could be included. I thanked her and hung up. Two weeks later, I get a letter from Disney marketing thanking me for my interest and explaining that I was not eligible for the promotion at this time and that they could not extend all of their special offers to all cardholders. It explained that each promotion is for a specially selected group and no one else. It was obvious to me that they offered this to him only because he never uses the card for these things and I use mine for these products all of the time. I think these codes are the same. They are looking at all the demo info and sending them to exactly who they want to have them and no one else.

I was kind of hoping since I was so nice about the Visa thing they'd give me a nice 40% code for my vacation, but no such luck :lmao:

[maxiesmom]

I have AAA and I have gotten codes too.:goodvibes I think you are just going on the wrong week.

[lustergirl]

I think disney knows that they have repeat vacationers hooked regardless of whether they given a code or discount, whatever. Why spend so much time fretting about something that you have no control over? I am still going to spend my vacations at disneyworld regardless if I get a discount or what. I have reserved alot of vacations at the world and not received anything special thing from them. Honestly who cares. I think it is just a random thing and disney has no intention on discriminating against anyone!

[wdwmaw]

I have never gotten a code. Friends of our which are AP holders and DVC owners have gotten several codes. :confused3 They also usually travel more times throughout the year even though we spend as much time in Disney as they do.

[jasper]

Sorry for the blank post, I messed up the quote.

[jasper]

Honestly who cares.

Not sure what you meant by this statement, but I care. Certainly I realize that there are millions of people that could never afford to travel to Disney, even if they got a 90% off code, but I've only stayed on site three times since 2000 and Disney would have gotten me there more often if I had received the coveted 40% deal.

[grumpalina]

we went last year in april & paid rack rate full package (minus meal plan). we're planning for this year & no codes available so far. we've already booked the DCL for 2009, so i'm thinking we won't get a code. After 2009, i'd like to skip a year or 3, so maybe then i'll get one!

[mmcguire]

I think people believing that code selection is "random" is naive. Come on - Just look at this thread. It's all the same people (myself included) that go multiple times a year, and have been doing so for some time, that don't get them. It's obvious they target people that aren't regular guests.

We haven't stayed in a Disney-owned hotel in almost nine years, and haven't gotten any discount offers, despite having priced, reserved and cancelled rooms in all categories over the years. We're at WDW almost every other year, but WDW hasn't gotten our room $$ in quite some time! If we got a 40% off code, it certainly would make us consider staying on-site again!

[Bete]

I wasn't a happy camper about it.

If filling up the Disney rooms is their number one goal then make the codes public and limit the amount available for the discount and let supply and demand forces take over. That's what our economy is based on. This way a promo shows no preferential treatment and is fair to all. I don't even like bounceback offers; because, they are not offered to everyone.

Fortunately, I have AAA and I will probably use their discount for my December trip this year. I haven't booked; because, I keep hoping a public code will be released that may be better. Also, I would think about changing my dates for a free dining offer; so, I'm holding tight for the moment. At least with AAA, everyone gets the same deal.

I actually think 2009 may have some changes with AAA and their available Disney discounts. If Disney is not offering as many public codes anymore or lesser discounts like ticket upgrades then why should they give AAA a better advantage over themselves to the public with the room and vacation package discounts? Even Disney Visa card holders aren't getting as many good offers. AAA has less black-out dates and they sure seem to have great availability for rooms at all levels with their discounts. I can't see Disney continuing this practice based on what is happening this year from their end. I hope I'm wrong, but I feel it's coming that AAA's discounts will be changing for the worse in the future, as well. I think 2008 was locked in with their agreements with Disney; so, I'm taking advantage of their discount this year.

Random discounts really piss me off. It really goes against what we all believe in this country.

[IWISHFORDISNEY]

Can I just tell you I am so angry. We did not get a code sent to us. Loyal customers for 20 years but the other half of my family who went on our grand gathering last year did and it was their first trip ever. Does anyone know the email to Disney? this just burns me up?? I have to say something to them about this; not that anyone will listen. It is like a slap in the face.

[DisneyHolidayFan]

It is wdw.guestcommunications@disneyworld.com. I also complained about the codes, they e-mailed me back but still no luck. Hope you can do better!

[luvdisney00]

Can I just tell you I am so angry. We did not get a code sent to us. Loyal customers for 20 years but the other half of my family who went on our grand gathering last year did and it was their first trip ever. Does anyone know the email to Disney? this just burns me up?? I have to say something to them about this; not that anyone will listen. It is like a slap in the face.


I don't know who to email, but I agree with you, it's so unfair. My friend got one for 40% and she's never gone, her kids play on the Disney website with her email address and she got an email one. I called CRO and asked if I could use it (already knowing the answer, but it never hurts to ask!) and of course they said NO. I think these codes should be a one time use, so if you don't use it a friend or family member could. That wouldn't change the total number of discounts they are giving out, just make them more available.

[IWISHFORDISNEY]

That email address is not working for some reason?:confused:

[JLKennedy]

Okay, so has anyone tried saying, "you mailed a postcard to my address, but the name is wrong, we've lived here for x amount of time and want to use it?".

I don't bank on promo's. I book with AAA (different than a AAA discount) and I'm saving a nice penny, even with upgrading rooms at the WL and deluxe dining. My thoughts are that if they (disney) want to give me a code, they know how to reach me, I've made ADR's, they have my email, home, cell phone numbers and mailing address. Not getting a code will not prevent us from taking a trip and they know it, so what's the sense in griping? It will resolve nothing.

[IWISHFORDISNEY]

Okay, so has anyone tried saying, "you mailed a postcard to my address, but the name is wrong, we've lived here for x amount of time and want to use it?".

I don't bank on promo's. I book with AAA (different than a AAA discount) and I'm saving a nice penny, even with upgrading rooms at the WL and deluxe dining. My thoughts are that if they (disney) want to give me a code, they know how to reach me, I've made ADR's, they have my email, home, cell phone numbers and mailing address. Not getting a code will not prevent us from taking a trip and they know it, so what's the sense in griping? It will resolve nothing.

Yes I will continue to visit and pay whatever I deem I can afford at the time. But when you "gripe" it may make them rethink the loyalty factor of their guests. If they dont know your feelings how can they possibly know they are sometimes doing wrong? No company is perfect, not even the mouse.

[DisneyHolidayFan]

Try WDW.GuestCommunications@disneyworld.com. I don't know if capitalizing these words makes any difference but I am sure that this is the address that I used. Maybe, they changed it after hearing complaints!!

[IWISHFORDISNEY]

Try WDW.GuestCommunications@disneyworld.com. I don't know if capitalizing these words makes any difference but I am sure that this is the address that I used. Maybe, they changed it after hearing complaints!!


LOL. Thanks Again. :thumbsup2

[boomhauer]

Random discounts really piss me off. It really goes against what we all believe in this country.

I totally agree.

I've used this analogy before. I equate it to buying a plasma TV at Best Buy for $2,000. The guy in front of you has the exact same TV and only pays $1,500, simply because he was randomly sent a coupon via email. Granted, all business make deals or concessions to customers at one time or another, but to randomly select people for no reason, is unfair.

It's a slap in the face to loyal guests.

[luvmarypoppins]

We have never received a code, upgrade etc. One year we stayed at the Polynesian 3 times. I answer all their surveys, enter all their contests, sign up for all the information etc. Nothing, never ever. I do ask if their is a code for our name and its always the same, no. Well they see when I make the ADRs and they ask I always tell them we are staying at the Swan. I gladly take my business elsewhere when we can get a nice govt. discount and get rewarded with starpoints for being a frequent guest etc. I have had APs in the past and gotten some room discounts but that is it. I am seriously debating again where to stay for our may trip. Its a big celebration so I will probably do a split stay with the swan and a disney hotel. I just cant see coughing up $350 to $400 a night for a place to sleep lately. We also have never had a magical dream either, not that we expected one. Our one ds really did have a nice time talking to the dream team members once. Just talking and that was it. There are alternatives for us, the codeless.

[G8r4evr]

I wasn't a happy camper about it.

If filling up the Disney rooms is their number one goal then make the codes public and limit the amount available for the discount and let supply and demand forces take over. That's what our economy is based on. This way a promo shows no preferential treatment and is fair to all. I don't even like bounceback offers; because, they are not offered to everyone.

.

My thoughts exactly. Fortunately for Disney, only a small percentage of their visitors know what a code is.

[fakereadhed]

To me, this seems to be a very inequitable system, and, of course, I would like the opprtunity for a similar 30% or 40% discount.


I think it's totally unfair! They should give us ALL 40% off whenever we want. :rolleyes: Or even better- 100% off all the time! :rotfl:

I never expect a code, or expect offers to be fair and equitable.

[Tdisney]

You know Ive always wandered why they ask how many times you have gone in the past. I always thought they would treat their regular guest a little special maybe giving them better rates or bumping them up to concierge. But now I wander if the more frequent guest get treated with les Dis Magic ?

[boomhauer]

I think it's totally unfair! They should give us ALL 40% off whenever we want. :rolleyes: Or even better- 100% off all the time! :rotfl:

I never expect a code, or expect offers to be fair and equitable.

I don't expect a code, but I still don't think it's fair that some are randomly paying substantially less than others for absolutely no reason. AP codes, AAA codes, FL Resident codes - No problem. General codes not available to everyone = Completely unfair.

[G8r4evr]

You know Ive always wandered why they ask how many times you have gone in the past. I always thought they would treat their regular guest a little special maybe giving them better rates or bumping them up to concierge. But now I wander if the more frequent guest get treated with les Dis Magic ?

I wondered the same, so I enter in a bogus # every time (between 0 and 50 :rotfl: ) just to see if a code or offer is generated, but so far NADA.

[grumpyvet]

I have been to WDW twice in my life. Both visits were in 2007. We were there in September for free dining.
So, I don't know what that means in terms of the theory about frequent visitors. Going with free dining shows that I am a sucker for a deal. I did get the stuff about DVC, go to DL 5-10 times a year, got the free WDW maps, get the new DVD.

My parents who were with us the first trip in 2007 didn't get a 40% code.

I am bummed for all of you who don't get codes. Tickled for me, that I get to go again.

It would be cool to go to a DisBoards full WDW, except then all the tricks I have learned here...wouldn't be tricks since everyone would know them.

Good luck with codes!!!!

[IWISHFORDISNEY]

SUCCESS, after emailing them I got a 20% off code/pin offer and took it. Better than nothing I guess. So bascially I got free food for our trip because that was the price difference. We got a courtyard view at the Wilderness Lodge. Complain and you might get some results. :thumbsup2
My email was very nice and to the point and they called and emailed with in 48 hours. Good luck to everyone.

[roxy83]

I just sent Disney an email expressing my frustration with the code situation. I will let you know what type of response I get back from them.:rolleyes1

[G8r4evr]

SUCCESS, after emailing them I got a 20% off code/pin offer and took it. Better than nothing I guess. So bascially I got free food for our trip because that was the price difference. We got a courtyard view at the Wilderness Lodge. Complain and you might get some results. :thumbsup2
My email was very nice and to the point and they called and emailed with in 48 hours. Good luck to everyone.

Very interesting. Frankly, Im surprised they cared enough to respond...definitely encouraging. What email addy did send to?

[IWISHFORDISNEY]

The one listed a few posts back to guest relations. It could have been totally random but I doubt it. I got an email within 24hours with a 20% code. I will take what I can get. I have never before gotten any sort of discount so this is very encouraging that they do listen.

[fakereadhed]

I don't expect a code, but I still don't think it's fair that some are randomly paying substantially less than others for absolutely no reason. AP codes, AAA codes, FL Resident codes - No problem. General codes not available to everyone = Completely unfair.

Sorry, but life isn't fair.

[debster812]

I don't expect a code, but I still don't think it's fair that some are randomly paying substantially less than others for absolutely no reason. AP codes, AAA codes, FL Resident codes - No problem. General codes not available to everyone = Completely unfair.

It's NOT unfair. It's Marketing and Data Mining.

Frequent visitors prove to Disney that they will essentially keep paying, hence, no need for a code. Infrequent, or people who have never been, need a bit more enticement.

I work for a Retail Company that has Private Sales 2x a year. Our salespeople are given lists of their top 25% clients, and extend special pricing to them. This goes on WHILE our stores are open, so conceivably your Best Buy analogy is at work during these times. Let your wallet do the talking, and stop going. No one forces anyone (as far as I know) to go to WDW.

While it would be nice if Disney did have some sort of loyalty program, I sincerely doubt the Marketing Department are sitting in their offices, rubbing their hands together and laughing evilly that they are not sending a code out to the Debster family this year. :lmao:

[TnTWalter]

I totally agree.

I've used this analogy before. I equate it to buying a plasma TV at Best Buy for $2,000. The guy in front of you has the exact same TV and only pays $1,500, simply because he was randomly sent a coupon via email. Granted, all business make deals or concessions to customers at one time or another, but to randomly select people for no reason, is unfair.

It's a slap in the face to loyal guests.


But that happens at Best Buy all the time. People randomly get coupons and some people get coupons based on their buying history at Best Buy. And some people go to slickdeals and find out how to get even more discounts [using multiple coupons online with store pickup, etc.]....it's just the way it works everywhere not just at WDW.

[corndog]

It's not random.

[Missy1961]

I don't expect a code, but I still don't think it's fair that some are randomly paying substantially less than others for absolutely no reason. AP codes, AAA codes, FL Resident codes - No problem. General codes not available to everyone = Completely unfair.

Of course it's not fair--I'm sure you know by now that life isn't fair.

[DisneyHolidayFan]

Not getting a code will not stop us from going to WDW but, it would be nice, if Disney rewarded their Frequent Visitors with a discount code.::yes::

[disneymom3]

While it would be nice if Disney did have some sort of loyalty program, I sincerely doubt the Marketing Department are sitting in their offices, rubbing their hands together and laughing evilly that they are not sending a code out to the Debster family this year. :lmao:

They might be sitting in their offices rubbing their hands and laughing that the DIS members are going to come anyway, code or no code! ;)

[mickeyfan2]

I got to WDW twice a year and I got a pin email about two month ago. I could not use it because it was not when we were going to WDW.

[eliza61]

This has got to be one really bizarre thread. Your crying some type of discrimination because you haven't gotten a code. Let's repeat, Disney is a for profit business, they release codes simply to fill rooms NOT as any type of goodwill gesture to guest or to make us feel warm and fuzzy. Same thing with free dining (which is not really free, because you pay rack rates). You will never see free dining during the busy season because the rooms are already 100% occupied.
Personally, I think we will see less and less codes as more and more dvc units open up. They will use that as a marketing tool for discounts on rooms.

[29apr00]

I have to agree! It totally stinks!

[DisneyHolidayFan]

This has got to be one really bizarre thread. Your crying some type of discrimination because you haven't gotten a code. Let's repeat, Disney is a for profit business, they release codes simply to fill rooms NOT as any type of goodwill gesture to guest or to make us feel warm and fuzzy. Same thing with free dining (which is not really free, because you pay rack rates). You will never see free dining during the busy season because the rooms are already 100% occupied.
Personally, I think we will see less and less codes as more and more dvc units open up. They will use that as a marketing tool for discounts on rooms.

Who's crying?? And, codes have been offered to use during busier times and free dining has been offered with room discounts. I don't see why anyone is considered to have entered a bizarre thread when most of us are interested in what other Disney fans are thinking about. Cheer up!!:goodvibes

[traci]

We go to Disney once a year. We have been fortunate to get a code/pin each trip so far. I have to admit I would feel a little salty if we didn't get one. I was actually holding off booking our upcoming trip because I was waiting for a code. So I can understand a persons frustrations at not being able to save money on their family vacation. To those waiting - I truly hope you get a code...and a 40% one at that!!!!! Fair or not, it sucks when you know someone is saving several hundred dollars and you aren't.

Good-Luck all :flower3:

[usewickhouse]

Just wanted to throw out a thought. Could there be a WDW CM on the boards that has some say so as to who gets these mysterious codes????? Just something to wonder! I would LOVE a 40% off code, would do almost anything to get a 40% off code. I will not hold my breath though, as I am unlucky in "magic codes":sad1:

[aubriee]

I go three-five times a year and have never received a PIN code. Doesn't seem fair.

[dawgsgirl]

I have accepted that Disney does what it wants and we are all at their mercy. The only alternative is to stay off-site and I have done that at times. If I stop to think about it, I am amazed that I am so addicted to a company that is so messed up. Kind of scary, huh?:scared1:

[WildernessBride]

Disney doesn't want me to save money....somehow they have figured out that my family and I love to come to WDW and have decided that I shall never get a break!!! It is frustrating when you see others get phenomenal deals while I can't get a 1% discount!!!! They need to spread the wealth a little, I mean some people have gotten codes more than once:scared1:

[4disney]

I also received a 40% off code via email. We are unable to use the discount when we go in July due to the dates that it is good for but I am taking advantage of it in September for 3 days when I am going with 2 of my friends. In July I am using the nurses discount at the Swan and Dolphin Resort. We have never stayed there so hope it is as nice as people say it is.

:surfweb:

[rt2dz]

Well, here’s the way I look at it. You’re not being punished and being “charged more” if you don’t get a code. They are a bonus. A perk. Random. A lottery, if you will. I receive coupons (Gymboree, Children’s Store, GAP, Old Navy, Sears, Best Buy, even Macy’s) for stores all the time that are mailed to small segments. The code is just a coupon. Great if you get one, nothing to cry about if you don’t. We go every year, have a Disney Visa, and APs. Last year I received four different code offers (two via snail mail postcard, two email, three packages, one room only). Never when we could go though. I took an AP discount (not advertised) for our travel dates. I also have received a code or two almost every other year for the past five years.

This year, I haven’t received a code at all for WDW; I’ve received two for DL. I just couldn’t take advantage of the bounce-back offer when we were there because I couldn’t at that time confirm when we would be able to travel, even with the advance warning. There were too many things in the air at that time.

BTW, don’t the bounce-back offers negate the theory that they don’t care about people who are already staying onsite? And they have only x amount of rooms. Do you really think Disney cares who (repeat or new) guests are booking these rooms? All money spends the same. If all new guests stay onsite, the rooms won’t be available for repeat guests and they will be the ones staying off site. And they may find out they like off site and the new guests may just be once-in-a-lifetime visitors. That theory could work heavily against Disney.

When I booked last year, the CM booking my ressie told me that there is always a discount available; you just have to have the right CM who is (1) willing to look and (2) knows where to look.

If we were vacationing anywhere else, we won’t expect a discount code. We’d be shopping around. Therefore, we budget/book as though we were paying full price. And discounts we receive are just an extra.

[rt2dz]

Here is a truly viable theory. Although, as I previously posted, I have received several discount codes over the years, and we do go yearly, I have never received a discount code when I currently hold a ressie. Disney would be smart to exclude people who are holding a current ressies from a targeted code campaign. You are, after all, saying you will pay a higher price to go already. Why would Disney want to just give you a break on something you already intend to buy? Booking early guarantees you your exact dates and room, but it might exclude you from a discount. Just a thought. That might also add back some of the "fairness".

[TinkerBelle_325]

I know everyone on this thread seems to be under the impression that the more frequently you visit Disney the less likely you are to get a code. I have been to Disney 30 times in 23 years. The majority of those trips have been in the last 5 years, with 4 trips in 2006 and 2 trips in 2007. I and my parents have been Annual Passholders multiple times AND I've received discount codes for several of my last 5 trips, I've also utilized AP codes, general public codes and have even received upgrades after checking in.

As an example:
In 2003 we had booked the "Fairytale Package" which was an incredible general public code. We were able to get 8 nights at Coronado Springs (waterview) for 2 adults and 2 juniors with unlimited park hopper passes for $1900.

When we checked into Coronado (the 3rd week in Aug) we were informed that a MASSIVE convention was taking up over 85% of the hotel and that for the next few days the Dig Site pool was being closed for private functions for this convention. We were offered a complimentary upgrade to a deluxe. We chose the Yacht Club and decided to move the next day.

On Aug 21st we were moved. We checked in to the Yacht Club at 11 and were told to call for our room at 3. We went out and enjoyed our day. After calling at 3 we were informed there wasn't a room ready and to call back at 4. Ok. Called at 4, no room, call at 5. Called at 5, no room. At this point we are getting frustrated. We go directly to the Yacht Club and discuss this with the front desk. They inform us that there is only a standard view room available. We had previously determined that we'd be getting a waterview room because that is what we paid for at Coronado and we were being moved because of an inconvenience. So, now we've spent 2 and a half hours waiting for our room. My dad was unhappy and spoke to a general manager. We were upgraded to Waterview Concierge.

Is this unfair? Were there people still staying at Coronado paying more that $1900 for their week and unable to use the pool? Yes. Were we now staying 7 nights at Yacht Club Concierge for $1900 while others were paying $5000+ for their room right next door. Yes.

This is the same idea as a mail out promotion. One person gets a fantastic deal, another pays full price.

This being said....codes are RANDOM. There is no magical "list" there is no way to be sure to get one. It is luck of the draw.

EDITED TO ADD: If you look at the "code demographic" poll on this very same board, you will see that 20% of the people that receive codes have been to WDW more than 9 times, and *most* of the other categories are sitting at 10 to 3%. Keeping in mind the sample of this poll is slightly skewed. Members of the DISboards are more likely to be repeat WDW visitors than say a general public sample and this accounts for the higher % in repeat visitors receiving codes. It appears that everyone across the board from 0 visits to 9+ have good odds of getting an elusive email code.

[G8r4evr]

Disney doesn't want me to save money....somehow they have figured out that my family and I love to come to WDW and have decided that I shall never get a break!!! It is frustrating when you see others get phenomenal deals while I can't get a 1% discount!!!! They need to spread the wealth a little, I mean some people have gotten codes more than once:scared1:

Exactly!

[G8r4evr]

Here is a truly viable theory. Although, as I previously posted, I have received several discount codes over the years, and we do go yearly, I have never received a discount code when I currently hold a ressie. Disney would be smart to exclude people who are holding a current ressies from a targeted code campaign. You are, after all, saying you will pay a higher price to go already. Why would Disney want to just give you a break on something you already intend to buy? Booking early guarantees you your exact dates and room, but it might exclude you from a discount. Just a thought. That might also add back some of the "fairness".

Except I have read numerous posts on this site, where a poster with an existing ressie received a code and called to have it applied.

[G8r4evr]

BTW, don’t the bounce-back offers negate the theory that they don’t care about people who are already staying onsite? And they have only x amount of rooms. Do you really think Disney cares who (repeat or new) guests are booking these rooms? All money spends the same. If all new guests stay onsite, the rooms won’t be available for repeat guests and they will be the ones staying off site. And they may find out they like off site and the new guests may just be once-in-a-lifetime visitors. That theory could work heavily against Disney.




To an extent, except my understanding was even the bounceback isnt offered to everyone staying onsite at any given time...I thought even that promotion was random as well. Or did I misunderstand?

[rt2dz]

Except I have read numerous posts on this site, where a poster with an existing ressie received a code and called to have it applied.

I have too. But many of those times the person receiving the code did have to do at least *some* adjustments to their dates (or hotel). Granted, not always, but still... I'd say the majority of people aren't in that category.

To an extent, except my understanding was even the bounce back isn’t offered to everyone staying onsite at any given time...I thought even that promotion was random as well. Or did I misunderstand?

From what I read on here, and from what the CM told me there, it was offered to everyone. Not everyone received the flyer (depends on how diligent the CM at check-in was at handing them out), but it was advertised on the Resort TV network so the offer and phone number was there--you just had to call. The offer may have had a code, but they really just checked if you were dialing in from a resort phone. I did make a call to check on a couple of things--I really wanted to take advantage of that offer.

[mmcguire]

It's NOT unfair. It's Marketing and Data Mining.

Frequent visitors prove to Disney that they will essentially keep paying, hence, no need for a code. Infrequent, or people who have never been, need a bit more enticement.

Being in IT & marketing myself, I want to believe there is some formula at work, but I still question the "frequent visitor = no code" theory. We've all read accounts of guests who visit annually and almost always get a code. While my family DOES visit frequently, we've flown under Disney's "radar" for years. We should look like people who need enticement.

As I mentioned in an earlier post, we haven't stayed at a WDW hotel in 9 years. My mom purchases our tix with her AAA discount on her credit card, so as far as Disney is concerned, all we've done is dine at some of their restaurants and gone to a P&P party in 9 years. They also know we rent off-site because they ask when we make the ADRs.

We're definitely in the system, and they know we've had interest in staying on-site because we've made ressies and cancelled them almost every visit - anything from FW campsites to the Poly. I've also gotten saved many online offers, but never follow through on them. I keep thinking if we "ping" them frequently they'll throw us a bone, but nothing seems to work.

We are the perfect "on the fence" customers -- all it would take would be a little push to get us in a deluxe room, but they just aren't pushing!

[boomhauer]

While it would be nice if Disney did have some sort of loyalty program, I sincerely doubt the Marketing Department are sitting in their offices, rubbing their hands together and laughing evilly that they are not sending a code out to the Debster family this year. :lmao:

I don't think anyone said that. Just arguing the point that some people think it's random. Clearly, it's not.

[Aisling]

Being in IT & marketing myself, I want to believe there is some formula at work, but I still question the "frequent visitor = no code" theory.


This is a mystery, but we've been yearly WDW guests since 2000, and in 2002, while I had a reservation already booked at the BC, WITH a general public code, a month before we went I got a postcard with another code! I called, applied it, and saved another $52 off the already discounted price!

Since then, no postcards, no codes attached to my name, nothing, and we haven't gone since 2006. I would think NOW's the time to send me a code, to get me back, as I'd always been a yearly visitor, and then stopped.