If any one needs help, if you ever encounter a problem at HRH

[kaitlynangel]

I can supply with names of management and addresses. I had a problem that is still be worked out, and for some reason my posts are being deleted. So if anyone needs some very helpful and important information email me. I am tired of being deleted, so you'll have to come to me if you need help, I can't post to you.

[Tigger&Belle]

I just sent you a private message requesting the info. I didn't even know that there were private messages! I learn something every day.

[Esmerelda]

I noticed that the other day kaitlynangel....whats up with that?


Barry...Renee...anyone...why are posts being deleted? I for one was interested to see the outcome of her complaint to see if it was resolved.

Thanks,
E..:p

[Esmerelda]

ooops..excuse me....


I meant Robinrs...not Renee...she is on another board....
my apologies


E..

[lindalee27]

I think they have ways of deleting things that might give people a little too much info.

We had our rental car stolen in Disney parking lot a few years back, (full of luggage, camcorder, gof clubs, ect.) we were leaving the next morning for the airport.

Well we had a real problem, to make a very long story short by the time security got all the info and kept telling us... it has to be here, I KNOW MY CAR WAS IN PLUTO. By this time it is 3:00 am no car, no sleep, no room, (we were staying at inlaws in
Deland, 1 hr away) 3 small children under 6. They would not even put us up in a resort for a few hrs. of sleep, anyways i was telling someone on the dis. board and they kept deleting it, I guess they have a very big problem with car theft in their lots, this is what i was told by the cabie.

We still go to Dis. but prefer HRH and PB nothing like FOTL when it is 90 out.

So don't leave valubles, you never know.

[suzysezso]

what posts do you think were deleted? I found all of the complaint posts you did last month simply by clicking on your name to get your profile and then clicking "search for all posts".
While your problems were too real, and I do hope they are resolved to your satisfaction, I really don't think there's any big conspiracy here. You have to understand how a bulletin board works:
When no new posts are made to a thread it fades to the back of the boards in favor of newer threads and posts. That is why you sometimes see people "bump" a thread by entering a new post just to get it back to the front page. If you are looking for a post by flipping through pages it can easily be overlooked.
:jester:

[Esmerelda]

I beg to differ with you Suzyzeso...but I just did a search on her name. The last post she did regarding this problem has disappeared. Now, maybe it was unintentionally deleted, I have no clue but the one I'm referring to had the actually body of her letter to the corporate office in it.

I was quite interested to see the outcome as I had a problem (not as severe as Kaitlynangels) there also last fall but am willing to give it another try. I thought her letter was very well written and was curious to see if it was resolved.

I hope Kaitlynangel that you will at least inform me via private message and I do hope you receive satisfaction to your vacation fiasco.

Good luck once again Kaitlynangel,
E..:p

[Lewisc]

One or more of kaitlynangel's threads were deleted. I never saw a response as to my question as to what she wanted. The overcharges had already been corrected and her husband had already agreed to 1 free night (out of a 3 night stay) as compensation. It would have been helpful if she could have told the HR (and us) what else she expected.

[Robinrs]

The post was deleted because it became argumentative and hard to control, not due to the content. We have no reason to try to hide anything from readers due to too much information... goodNESS people, we don't work for Universal, there is no hidden agenda.

[h20jag]

I thought it was a lone moderator on a grassy knoll.

[kaitlynangel]

Thanks everyone, I thought I was going crazy. Many of my posts have been deleted, as for the argumentative nature of the posts, well I can't count the number of post in three years on these boards that have gone on for pages and pages that contained an argumentative poster or two, so I am at a lost for why this subject got so much attention. But thanks again.


yes, i had been given a free night as some kind of compensation for having over $1500 tied up above the $600 I owed and the scooby-doo characther dinner screw up and the room I reserved was wrong and a slew of things went wrong (charged me for a roll away bed that I never saw nor ordered, charged me a refrigerator that died after having it for 5 hours, and lost alot of pershiables) so on and so forth, so maybe everyone else in this world would have been pacified by a single night free stay. Well I wasn't, (sorry to offend anyone) but since all this crap happened to me, I have a right to what I think, should have been fair compensation above and beyond a free night.

Anyway just to update everyone, Ms. Tina Marie Samson, Chief Financial Officer at Loews Hotels Universal Orlando and Mr. Lou Carrier, General Manager of Hard Rock Hotel, both feel, that when something of this nature happens they can make you happy with a free night. So I wish to inform all those who PM'ed me and emailed with their stories that were similar to mine, Overcharges, Multiple Charges,etc.. that I am sorry to say The Loews Companies believes you should stop bothering them with all your problems, with them taking your monies for many days on end and please be grateful when they give you a free night or less, as many people who have contacted me have recieved(almost everyone got nothing but a Sorry). I am sorry that Loews has felt that we should be pacified by their giving you a room that would have gone empty anyway (no skin off their noses) while this problem I forsee, will continue and unfortunately you will have to just shrug it off. I really tried to work with Loews and their officers, but they are quite confident that they will get away with business as usual, and I would shocked if this never happens again. why shouldn't it, it cost them nothing if it does, at least they feel that way, and your left to dangle for those few days while they make a few phone calls to straighten out all of your money they have taken. Message: You'll get over it.

[suzysezso]

Ms. Tina Marie Samson, Chief Financial Officer at Loews Hotels Universal Orlando and Mr. Lou Carrier, General Manager of Hard Rock Hotel

Those must be the villians that are plotting to put me into a diabetic coma by placing a chocolate on my pillow each night!
:mad:
sorry but methinks she doth protest too much...

[kaitlynangel]

suzysezso:Those must be the villians that are plotting to put me into a diabetic coma by placing a chocolate on my pillow each night!

sorry but methinks she doth protest too much...

Suzysezso, you got a chocolate on your pillow? I never saw on on ours, I guess they liked you, but if you want I can contact Ms. Tina Marie Samson and Lou Carrier at Loews and have them charge your credit cards and you bank account for $1500 dollars and I'll provide them a list of all the other imcompetent blunders that happen to me, so they can treat you the same as me, since I protest to much. I am sure you'll enjoy it you sound very easy going and laid back. And thank you, your post was most helpful to those of us who had encountered my problem and much worse.

[Lewisc]

sorry but methinks she doth protest too much...
I agree. Kaitlynangel has given no indications as to what else she wants. I don't remember any room problems in your past posts.. If my memory is correct (search function not working) you reserved a standard room (at a deeply discounted rate) and hoped to get a free upgrade with a card. At checkin you agreed to pay for an upgraded room, you didn't like the floor and some type of partial obstruction and you were given a room to your liking.
The incorrect charges were removed from your account and your husband agreed to accept one free night as compensation. One night free out of three night (deeply discounted) stay seems fair. I assume the charges for the rollaway and refrig were taken off your account.
Don't mean to sound heartless but your account was straightened out and you were given compensation. Maybe if you had been specific as to what else you expected (and been reasonable) you might have had a different outcome.

[kaitlynangel]

Lewisc:

I don't know why you feel the way you do, but you have a right to you opinion of course. But again this morning I recieved more requests from other people for the corporate info I have for Loews Hotels. Therefore I can conclude that many have been and are in the same boat as I, and because I had a "deeply disocunted" rate (because I was there for the heroes promotion, my husband is NYC Police officer at ground zero and is still there as of today since Sept. 11) so excuse me if we were there on a deeply discounted rate, I feel so honored by the HRH hotel allowing me to stay for less than the normal rate, I should shut up and take it. I see the light, I will not complain ever again when a hotel holds my money $1500 worth from both my credit cards and my bank account for several days and they are so very nice to give me one free night. I see the error of my ways and I wont bother to post anything other than happy thoughts. (if any more than the already 10 people who have PM'ed me wanting info becasue they had similar or worse happen to them I am still here for you, but don't speak to loud... Dost you protest to much

[VondaP]

We stayed at the HRH last October. The hotel itself is beautiful. We, too, had problems with our stay. These problems were not rectified during our stay, however, as soon as I arrived home I sent a letter to Mr. Carrier. He responded quickly straightening everything out. I was pleased with the way he handled the situation.

Now, let me add that my hassles did not have to do with overcharging. That is entirely different. Having your money tied up regardless whether it is a debit or credit card is just bad business. These type of situations should be rectified immediately. Noone knows what type of situation it puts the customer in. I've learned never to judge until I've walked a mile in their shoes.


Vonda

[pathubia]

When we checked it to the HRH I was asked if I wanted to be able to charge to my room. I was told then that there would be a hold on my card. I didnt think to ask how much. It didnt matter to me. The hold was put on my card. I think it came off the day after I came home. Didnt they tell you there would be a hold? Everyone is entitled to their opinions.

I think I would have been happy with one free night. It seems that some people are never happy and are always looking to get something for nothing.

Good luck in getting whatever it is you want.

Patty

[VondaP]

pathubia,

I respectfully disagree. Receiving compensation for shoddy treatment is not getting something for nothing. It is receiving compensation for bad service. Had everything gone as it should have, none of this would be an issue.

Vonda

[pathubia]

She has already been compensated, 1 free night, what more does she want???

Patty

[kaitlynangel]

Pathubia said:
"Everyone is entitled to their opinions."
I completely agree


"I think I would have been happy with one free night."
I am glad for you. But you did say you THINK you'd happy, you weren't too sure on that statement.

"She has already been compensated, 1 free night, what more does she want???"
Whatever happened to everyone is entitled to their opinions?

[cforza]

As someone who was thrilled with the response and service they received at the HRH, I too have to ask kaitly what it is she would like them to do? Perhaps if she had something specific in mind that would make her happy, they could address this. Maybe they thought, as I think most would, that they made up for the mistake made by accounting? Perhaps if you told them what you are looking for, they would be able to help you Kaity. What do you consider "fair compensation?"

[kaitlynangel]

What do you consider "fair compensation?"
I am appropriately keeping that between myself and Loews, as this is how I feel comfortable with doing, sorry.

[disneyagain]

I just experienced a similar problem at a hotel in Albany, NY on Presidents weekend. We just stayed one night, but they held our debit card for a whole weeks stay (my dh was there for work and the state paid the 1st 4 nights). He made them correct the bill so they then charged us for one more night....the 5 nights would be corrected in accounting....Well we now had 6 nights held instead of 1 night. Guess what...since it was a holiday weekend they couldn't get it straightened out until Tuesday when the banks opened again. Needless to say, we had quite a bit of money (basically cash) held up that we couldn't get to. We spoke with everyone involved (not a loews hotel, by the way). Was it a hassle...YES, did we get a free night out of it...NO (mistakes happen)...What did we learn...Never use a Debit Card at a hotel!

I'm sorry this is stressing you out so much kaity, but move on there are much more important things in life......I count my blessings every day, my DH works for the NYS police and is also a volunteer fireman...He safe and healthy and we're able to go on vacation!

okay, I'll now step down off my soapbox!

[Lewisc]

What do you consider "fair compensation?" I am appropriately keeping that between myself and Loews, as this is how I feel comfortable with doing, sorry

I'm sorry IT'S NOT FAIR FOR YOU TO PRESENT PART OF THE PICTURE. You've seen fit to print copies of your letters to Loews , provide names and addresses of Loews employees and suggest people contact you with their problems. HRH solved your problem IN THEIR OPINION you should be willing to share your expectation to what else is fair. Did the temporary overcharge cause you to pay bank fees that were not reimbursed? Was one or more employees so rude to you that they should be fired or discipled? DO YOU THINK YOUR STAY SHOULD BE FREE BECAUSE OF SOME ACCOUNTING PROBLEMS?
It sounds like you are trying trash Loews in this board to attempt to secure other compensation.

[cforza]

Well then I have to agree that if you aren't willing to disclose what it is you want from them, then this is a totally one-sided arguement and you shouldn't discuss any of it. Perhaps what you are asking for is completely ridiculous. How can anyone judge?

Since you are only willing to present certain aspects of this situation, I think this doesn't belong on a public forum either and can see why some of your posts were deleted.

If you incurred bank fees I think of course you should be reimbursed. It seems they removed the overcharges which I have had happen many times at hotel stays. Normally you simply point them out and the overcharges are removed at check-out. Was that not the case? Short of that, IMO, the free night compensated for your trouble. Anyway that's my opinion, for what it's worth. You're more than welcome to continue the tirade against Loews, but I can't see how it will help you

[kaitlynangel]

If any one needs help, if you ever encounter a problem at HRH
I can supply with names of management and addresses. I had a problem that is still be worked out, and for some reason my posts are being deleted. So if anyone needs some very helpful and important information email me.


cforza: Well then I have to agree that if you aren't willing to disclose what it is you want from them, then this is a totally one-sided arguement and you shouldn't discuss any of it."How can anyone judge?"

Answer: You're not to judge who asked you? this is not an arguement as you have pointed out. This is a thread about if you need help, I can supply the neccessary contact information. That's all. (see above original post)

Cforza: Since you are only willing to present certain aspects of this situation, I think this doesn't belong on a public forum either and can see why some of your posts were deleted.

Answer: The reason for the original deletion was because people like yourself like to question and argue what a person should and shouldn't expect from managemnet when they encounter a problem. Unless you have a stake in Loews Corporation I don't see why you pick the large conglomerate over the little individual, but once again that's your right.

Lewisc: DO YOU THINK YOUR STAY SHOULD BE FREE BECAUSE OF SOME ACCOUNTING PROBLEMS?
It sounds like you are trying trash Loews in this board to attempt to secure other compensation.

Answer: Is that would make you fell compensated? I never said anything like that, but I am glad that is what would make you happy, but that's what you said not me, you're putting words in my mouth.

I had not posted my thread to solicit information from the the members of this board, I am more than able to write an appropriate letter and only sought to relay what occured and if anyone had a similar situation (which you apparently have not) that I would share what imformation I recieved from the Loews corporation.
I'm sorry

Lewisc: IT'S NOT FAIR FOR YOU TO PRESENT PART OF THE PICTURE.

Fair to whom? what are you talking about? I am not asking you for your opinion I am posting to provide information, NOT recieve information. I guess I wasn't clear, oh well my fault again.

This is what my post was to begin with. since you two never encounter a problem with HRH and don't expect to, then my post does not pertain to you and your current situation.

I did not post my thread to be judged by you whether I am worthy of any compensation above and beyond what had been offered.

I have had over 7 people privately seek me out to give them information of names and address to write to for the Loews Corporation, they have had similar experiences. This is not a pleasant experience for anyone of us.

I am not on a triade against Loews Hotels, and you have expressed your opinon and you have been heard loud and clear, that you feel that a free night should satisify me. I thank you for telling me what should and should not satisfy me, without you I wouldn't know what to want and not want.

Besides this is not an arguement as you have pointed out. This is a thread about if you need help, I can supply the neccessary contact information. That's all, what part of this sounds like.... Can someone tell me what I should do, what I should feel
or what I should say about what happened to me at the Hard Rock Hotel???

[cforza]

YIKES:eek: !

[kaitlynangel]

cforza:

sorry, you had questions, I had answers. why ask? unless they where just rhetorical in nature and I missed the boat, I apologize.

[suzysezso]

re: fair compensation for the unthinkable horror of having 1500 held against your debit card.
If your next stop was a Disney Hotel where you would be likely to pay more fore one night's lodging than for the past 3 nights@ HRH plus admission to the parks, and then you found out there was a credit card foulup... well wouldn't that push you right over the edge? I would demand 1st class airfare and a week's free room, board, park admission, and souvineers for at least 6 people (and let's not forget the chocolates on the pillows)...
Okay, back from neverland and wondering about 2 things:

1. Had this happened to me I would me MORE upset with the credit/debit card company for not being more responsive and available. I know my company has real time representatives 24/7 for clearing up problems, and they have come through for me big time on more than one occassion. All the friday/weekend/bookeeeping office runarounds from the bank did not seem to make her demand that they do penance for their sins. I would no longer be paying any kinds of fees or interest to the bank for that kind of abuse!

2. No matter what wrong was done, once you accept an offer of compensation you cannot go back and say well gee that wasn't enough, now I want more. No law in the land would back you up there.

Kaitly I wish you well and I hope you get whatever it is you are seeking, but you have been making posts for weeks now trying to convince people about the terrible place that HRH is.
Though you claim it is you intention to help people with similar problems, you must know that the 10, or 7 or whatever number you claim have contacted you pale in comparison to the thousands of satisfied customers that have stayed in that hotel. No business in the world is run without errors and it's not like they told you to take a hike when you were not satified with all their efforts. They DID work with you evey step of the way.
Plus anyone that wants to can open a phone book or call he hotel itself for the contact information you have found.
You posted weeks ago and got many sympathetic replies but at this point you are really starting to come off as having a greedy personal agenda, and while I fully expect a tirade similar to what you launched at others, I suggest we all call a time out now before this thread also bites the dust.
PEACE OUT
:cool:

[kaitlynangel]

suzysezso:
greedy personal agenda, and while I fully expect a tirade similar to what you launched at others

I guess I am damned if I do, damned if I don't. I can't get a break with you. If I answer your pleasant comments like the above then I am on a triade if I don't answer then, well then I get to keep my self respect, so yeah that's what I'll do. Enjoy your vacations and I actually hope this nor something similuar ever happens to you. Honestly is not fun.

[Lewisc]

qestion, What additional compensation you are seeking? Since you refuse to answer the question and your husband previously agreed to compensation I too must conclude you are being greedy.

[Muushka]

I have asked this question before, and here it is again.

Why do people use debit cards????:confused: :confused: :confused:

If you use a credit card, you have so much more power.

Just wondering...........

[cforza]

I agree. If any good comes out of this thread it is to warn people to NOT use a debit card when traveling (or making major purchases). If you need a refund, it's a lot easier with a credit card, or if there is a problem, you haven't actually put out any cash with the credit card, as you have with the debit. Once they use a debit card, your money is gone!