Problem booking at HOME? [Archive] - The DIS Discussion Forums

tripletvan

01-01-2008, 04:38 PM

I have owned at BW for 8 years and it has become increasingly diffucult to book what I want when I want it even at the 11 month window. The last time we went "home" we used express got to desk and we were told that our reservation had been "MOVED" to SS. I don't own at SS I didn't make the reservation at SS and feel like I am being pushed out of my "HOME". I thought I missed something until another woman checking in was told the same thing,there were more than fireworks! We were told on the sly, wink that conventions have been using more than DVC 20% Has anyone else had this problem?

jekjones1558

01-01-2008, 04:50 PM

We also own at BWV and will be VERY disappointed if we get bumped to another resort when we go in a couple of weeks. If there is a problem with unusable rooms that causes a room shortage, DVC members should NOT be the ones who get bumped, especially if reservations are from 11 months. I hope that this is not becoming a recurring problem. Sorry this happened to you. When did this happen?

JimMIA

01-01-2008, 06:05 PM

DebbieB

01-01-2008, 06:17 PM

pyrxtc

01-01-2008, 06:29 PM

You made your reservation at 11 months? I would be furious. I would never want to stay at SSR when I booked BWV, not even close. The only "comperable" would be BCV (but no BW view, at least close to Epcot).

The only way I would allow myself to be bumped from my booked resort is if I was well compensated and I went to someplace comparable. I have 10 days at BWV's coming up and plan on using my kitchen and the convenience of parks so I would want BCV's or the WLV's. Or they could move me to GF with the dining plan for free since it would kill all my groceries I'm having delivered. I would not take SSR without the free deluxe dining. Maybe free dining and a couple of passes that I could hold for my April stay.

What happened to the OP is so not right!

JimMIA

01-01-2008, 06:43 PM

This is one of those issues I think of whenever we get the "Has DVC changed negatively since you bought?" threads.

I don't think it's my imagination that this type of thing is a relatively recent phenomenon. I don't remember seeing any of these problems 2-3 years ago, and it's a disturbing change, IMO.

thelobstershanty

01-01-2008, 06:46 PM

Did you move to SSR?
I have never heard of this happening and I agree, I would not be happy at all if this ever happened to me.
Many people predicted years ago that the smaller DVC resorts would get increasingly more difficult to get as the DVC members increased. But to have this happen to a reservation booked at 11 months at your home resort is totally unacceptable.
Personally, I would have refused to move to SSR. If there was no room at the villas because of Disney's screw up--that is fine----but then put you into the same size unit at BCV. If that was not possible then a suite in Boardwalk Inn. If there was not a suite at the Inn then a suite at YC, BC, If you had a boardwalk view villa booked and had to take a suite at YC/BC or a villa at BCV; then the difference in points between a boardwalk view villa and a boardwalk standard should have been refunded to your DVC account.
You booked according to the policies, DVC screwed up--you should not have to pay the price for Disney's screw ups.

thelobstershanty

01-01-2008, 06:48 PM

Sorry double post.

NJOYURLIFE

01-01-2008, 06:51 PM

This is scary. I would be very upset and am very curious what, if any, compensation they provided you for this move. While I enjoy SSR, that resort location is no where near comparable to SSR. ALso, when do you usually head home?

BWV Dreamin

01-01-2008, 07:51 PM

I don't understand how this could happen, but this is not the first time I've heard it. It seems to me that a DVC member staying on points should be guaranteed their room...period.

If something happens, you'd think the timeshare owners would be the last to get "walked," especially if it is your home resort.

I hope they compensated you well for the inconvenience.

I am extremely concerned about this. Jim, DVC has the right to change your ressie to what ever place they want to put you? I mean you don't even get a choice where to stay? I have a 2 bdrm. BW view ressie for April. No other resort has this view....how would another resort be comparable? Is there a listing of conventions and when they will occur? What kind of compensation should happen?

JimMIA

01-01-2008, 08:10 PM

I am extremely concerned about this. Jim, DVC has the right to change your ressie to what ever place they want to put you? I mean you don't even get a choice where to stay? I have a 2 bdrm. BW view ressie for April. No other resort has this view....how would another resort be comparable? Is there a listing of conventions and when they will occur? What kind of compensation should happen?Oh, I'm sure they have some sort of "right." The question is whether they should, under what conditions, and following what protocol (in other words, if someone has to get moved, who gets moved first?). To me, DVC owners staying on their DVC points should be the last people moved out of a DVC villa. I guarantee you, if this happened to me I would be writing a hot letter to Jim Lewis.

I believe the last situation like this I heard about (fairly recently) occurred at VWL and they were walked to a regular room at GC with compensation. I don't remember the details.

I suspect it's a question of who's running the show. At the resorts with hotels (BWV, BCV, VWL, AKV), I assume the front desk is a hotel function, for which they receive compensation from DVC.

If that's the case, it has to be tempting for the hotel to "walk" a points stay in order to accommodate a cash guest paying big bucks (to the hotel, hello...) for a deluxe DVC suite. I have no evidence to support my theory, but I've had enough dealings with hotels to be suspicious along those lines.

disneynutz

01-01-2008, 08:20 PM

Sorry double post.

See what happens when you get upset.

thelobstershanty

01-01-2008, 09:00 PM

See what happens when you get upset.

Actually, I was not upset in the least. I did not log on to DIS before I attempted to post. Consequently a double post resulted. Which was due to my impatience with my computer! :cool1:

javamom

01-01-2008, 09:06 PM

Newbie observation here, but how could there not be overbooking what with all of the developer points out there. They can't all be booking cruises with them. So add all the new members with loaded points and then get a room or two go out of service and you end up with bumped owners. It just stinks.

We are going for our first stay, as Members, this June to BWV. I would be seriously peeved if I got bumped from my Home resort before I ever got to stay in it.

deerh

01-01-2008, 09:06 PM

I have owned BWV for 9 years, and this has NEVER happened to me once.. I would hope it was a MAJOR screw up by MS, and I hope they compensated you in some form or fashion...
SSR is nice, and we have stayed there, but not at 11 mo window....
Hopefully, this is a one time screw up!!!

deerh

tjkraz

01-01-2008, 10:56 PM

I have owned at BW for 8 years and it has become increasingly diffucult to book what I want when I want it even at the 11 month window.

Well, since non-owners don't have access to BWV rooms until 7 months, all you are seeing is increased competition from fellow BWV owners. I don't think there's any question that booking habits have changed but there's nothing DVC can do to impact the situation. Members are simply getting more agressive in their booking habits.

The last time we went "home" we used express got to desk and we were told that our reservation had been "MOVED" to SS. I don't own at SS I didn't make the reservation at SS and feel like I am being pushed out of my "HOME". I thought I missed something until another woman checking in was told the same thing,there were more than fireworks!

When did this happen? What explanation was given? What room class was booked? How far out did you make the reservation? What compensation was offered?

We were told on the sly, wink that conventions have been using more than DVC 20% Has anyone else had this problem?

What is "DVC 20%"? :confused3

sjdisneywedding

01-02-2008, 05:27 AM

Unfortunately this isnt going to stop unless complaints are made and not just "well I wasnt too happy about the switch" It has to be made perfectly clear that it is not acceptable at all

Once in awhile for maintenance issues, or what have you, is fine. theres nothing you can do about that, but they cant just think simple moves to other resorts are going to be accepted

At this point after reading how this is happening a bit more frequently, if it was me I would want all the points back, plain and simple. As a BW owner I would not have paid 10's of thousands of dollars and all the MF's and booked in advance at my home resort only to moved to another resort--I dont care what resort I was moved to.

letters, emails, phone calls

if they think they can get way with it, even if its with a small amount of complaints they will continue to do it

Also, Disney better not be using DVC room for conventions that they do not have the inventory for. If thats what is causing any overboooking the better get that straightened out pretty quick

dianeschlicht

01-02-2008, 05:35 AM

Something doesn't fit here. If this truly happened, then it is a travesty, but the OP hasn't come back to explain, so I don't think we should get our "knickers in a twist" until we know the details.

DVC Mike

01-02-2008, 05:38 AM

Starr W.

01-02-2008, 08:06 AM

Something doesn't fit here. If this truly happened, then it is a travesty, but the OP hasn't come back to explain, so I don't think we should get our "knickers in a twist" until we know the details.

You are correct yet again Diane. Kind of reminds me of a thread about booking BWV for Xmas and couldn't get a room at 11 months out. Well after people got there knickers twisted the OP returned and the "real" story came out, tried to get SV at 8 months.

Plus why do all these "stories" always happen at BWV?

rinkwide

01-02-2008, 10:01 AM

I bet the frontdesk CM noticed the OP was from Saratoga and was just trying to make them feel more at home.

alldiz

01-02-2008, 10:30 AM

Yes OP hasn't come back:rolleyes1

I don't think anyone would accept a move like that without "major"
compensation.
Kerri

JimMIA

01-02-2008, 12:03 PM

Yes OP hasn't come back:rolleyes1 Well...OP has been a member here for more than seven YEARS and has only 800 posts, so this is not a person who lives on the DIS and posts frequently.

If you look at their other posts, there is nothing that looks at all like a troll or pot-stirrer.

In fact, if you look at their recent posts, you see how much they were looking forward to their BWV stay and that it was to be their first big family get together since a sister passed away.

I'd like to hear more details too, but I'm inclined to cut OP some slack.

3DisneyKids

01-02-2008, 12:13 PM

It has also been a holiday, let's not forget. Also, since the new server migration, I no longer get e-mails telling me which threads have new posts, etc. If this is an infrequent poster who is used to relying on e-mails to come back in and post again, that might be part of the reason as well.

Back on topic...if this did, indeed, happen, I really would like to hear more! This would be unacceptable. I own and love SSR....BUT...if I had been planning on staying elsewhere, I would out and out refuse to have my reservation moved to a different resort.

I mean, let's look at this from a planning perspective. The way things currently are, you basically HAVE to make all of your ADRs well in advance. If I had a BWV trip planned, many of my TS meals would be planned around that fact. To then be all the way across property....YIKES!

crisi

01-02-2008, 12:15 PM

Yes OP hasn't come back:rolleyes1

I don't think anyone would accept a move like that without "major"
compensation.
Kerri

I wonder what you could do. You are standing at the front desk and they say "I'm sorry, we have to move you to SSR." They offer no explaination or no compensation. You ask to speak to a manager, you get similar response from the manager. They are polite, but insistant, "no room at the inn" and don't offer compensation - and when you ask what they will do to compensate you, have nothing to offer and reject any suggestion you give. You can't MAKE them give you a BW room key or compensate you - pitch too much of a fit and they'll simply call security - not a great way to start your vacation.

Merilyn

01-02-2008, 12:32 PM

We were moved to BWV once when we had a GV at OKW booked. We were called before we left and asked if we minded. We didn't ofcourse, the GV at BWV are great. They gave us park passes for the entire stay for our whole group. It was really a great trip and the GV faces the BW. We did get a handicapped GV but it was fine. Mom really needed one anyway. We had also decided to use the meal plan offered at the time so it was a wonderful vacation. I know SS can't compare to BWV so I would be upset also if no compensation was offered. If I were asked to move upon checkin, I would ask for complimentary park passes.

rinkwide

01-02-2008, 01:00 PM

...pitch too much of a fit and they'll simply call security...Never happen. They not going to forcibly remove someone from the property for loudly insisting on the delivery of a confirmed reservation - too much of a public relations nightmare. Rather, they'll fold like a cheap suit and then try to pass the buck to someone who checks in later.

BWV Dreamin

01-02-2008, 01:10 PM

I wonder what you could do. You are standing at the front desk and they say "I'm sorry, we have to move you to SSR." They offer no explaination or no compensation. You ask to speak to a manager, you get similar response from the manager. They are polite, but insistant, "no room at the inn" and don't offer compensation - and when you ask what they will do to compensate you, have nothing to offer and reject any suggestion you give. You can't MAKE them give you a BW room key or compensate you - pitch too much of a fit and they'll simply call security - not a great way to start your vacation.

This was my question to Jim. They have this right to change you at their discretion to where ever they feel like putting you? Do we have no recourse, no DVC contact person? How can I enforce compensation?

crisi

01-02-2008, 01:16 PM

Never happen. They not going to forcibly remove someone from the property for loudly insisting on the delivery of a confirmed reservation - too much of a public relations nightmare. Rather, they'll fold like a cheap suit and then try to pass the buck to someone who checks in later.

Eventually,the last person arrives there are no rooms left and no one to pass onto. Someone is going to get moved. Better hope the last person doesn't pitch a bigger fit or demand half the company as compensation. Even Disney cannot make non-existant rooms appear out of pixie dust or perform time bending miracles on getting a trashed and unsafe room into habitable condition.

crisi

01-02-2008, 01:23 PM

This was my question to Jim. They have this right to change you at their discretion to where ever they feel like putting you? Do we have no recourse, no DVC contact person? How can I enforce compensation?

I don't have my contract. My guess would be they are contracted to provide "reasonable equivlence" or something along those lines - and that there is plenty of interpretation room in what "reasonable" is. But even if the contract says "they will put you in the exact room you booked" you'll have to sue them if they don't voluntarily provide recourse (are we even in a suing situation - or do our contracts stipulate aribitration?)

(off topic - ever read the DCL cruiseline contract? - they can put you on someone elses ship and park six feet off Cape Canaveral, feed you nothing but chicken fingers for four days, then sink the ship with you on it through their own negligence and you don't have recourse. If you do take it to court, its arbitration, in Florida. Its really a scary contract.)

eva

01-02-2008, 01:27 PM

Never happen. They not going to forcibly remove someone from the property for loudly insisting on the delivery of a confirmed reservation - too much of a public relations nightmare. Rather, they'll fold like a cheap suit and then try to pass the buck to someone who checks in later.

I pretty much agree with this. If there are just no rooms left period, they are going to offer some type of compensation when the member makes a fuss. Now if the person didn't make a fuss, there may have been no compensation. I hope the OP at least contacted MS to have their points adjusted. We stay at BCV a lot and I can tell you that DH and I would be fuming if this happened to us, especailly during the F&WF. If I wnated to stay at SSR, I would have bought points there.

To the OP: Did they offer you rooms anywhere else or compensations of any kind?

eva

01-02-2008, 01:33 PM

I don't have my contract. My guess would be they are contracted to provide "reasonable equivlence" or something along those lines - and that there is plenty of interpretation room in what "reasonable" is. But even if the contract says "they will put you in the exact room you booked" you'll have to sue them if they don't voluntarily provide recourse (are we even in a suing situation - or do our contracts stipulate aribitration?)

(off topic - ever read the DCL cruiseline contract? - they can put you on someone elses ship and park six feet off Cape Canaveral, feed you nothing but chicken fingers for four days, then sink the ship with you on it through their own negligence and you don't have recourse. If you do take it to court, its arbitration, in Florida. Its really a scary contract.)

Crisi, Isn't that contract a hoot? My uncle is a lawyer that specializes in injury claims and he said that everyone puts those types of clauses in these kind of contracts, but they really don't mean anything. He said you still have the right to sue them and you can still win.

crisi

01-02-2008, 01:36 PM

BWV Dreamin

01-02-2008, 01:41 PM

I don't have my contract. My guess would be they are contracted to provide "reasonable equivlence" or something along those lines - and that there is plenty of interpretation room in what "reasonable" is. But even if the contract says "they will put you in the exact room you booked" you'll have to sue them if they don't voluntarily provide recourse (are we even in a suing situation - or do our contracts stipulate aribitration?)

(off topic - ever read the DCL cruiseline contract? - they can put you on someone elses ship and park six feet off Cape Canaveral, feed you nothing but chicken fingers for four days, then sink the ship with you on it through their own negligence and you don't have recourse. If you do take it to court, its arbitration, in Florida. Its really a scary contract.)

Wow, that is scary! I see nothing in the POS that I was given that states anything about being able to substitute a reservation at the sole discretion of DVD. Maybe there is something out there, but I don't have it. Is it only the onsite manager at the time of check in that we are to deal with? If anyone has any documentation, maybe they could post it. I just never thought I would have to worry about this aspect of my vacation. Ok, so late check in, rooms not to mousekeeping specs, cancelling your ressie if you check in late, and now possibly not getting your ressie at all!!!! I just want to know what the proper procedure is to follow should this happen to me! :scared1:

crisi

01-02-2008, 01:48 PM

Crisi, Isn't that contract a hoot? My uncle is a lawyer that specializes in injury claims and he said that everyone puts those types of clauses in these kind of contracts, but they really don't mean anything. He said you still have the right to sue them and you can still win.

Well, and it isn't like Disney isn't going to do SOMETHING for you if for some reason the ship can't sail - I think they'd take the PR nightmare of one person needing to get moved someplace when they can make the claim that the rooms at SSR are just as nice (and I do suspect SOME compensation was offered in this case - at the very least the points difference between BWV and SSR refunded) and this was a rare and unfortunate occurance involving burst pipes (or whatever) - they aren't going to remain a reputable company doing it to a cruiseship full of passengers. But they regularly don't compensate cruisers who miss Castaway Cay. Happens all the time, and they understand people are disappointed, but generally the extent of the offer is sympathy (and maybe some free drinks).

But you can ask, you can cry, you can throw a fit, you can threaten to alert the media - and in the end you will either take what they offer you (even if its nothing at all - though throwing a fit may get you a better offer), not take it and/or sue.

eva

01-02-2008, 02:00 PM

I don't know that they would - remember the person who was missing half a lung or something that got stuck in a smoking room ?(I didn't get that one myself - being in the smoking room could kill her, but she didn't just pack up and go stay at the Hilton in DTD?) No compensation, no apology (according to the side of the story we got.) There was a whole spate of them a few years ago - people with medical issues getting stuck in smoking rooms with no compensation or explaination.

Well, smoking request are only request. Or I guess they used to be only request. And for every reservation I have made with MS they have always reminded me that no smoking was only a request. Always made me nervous because DH would stay in a non-smoking room at a Motel 6 before a smoking room at the GF. Thank goodness we always had that request honored. But the resort where you are staying at is not list under requests on the reservations. It would be like saying that the dates for your stay are only a request. It would be a mad house if either the resort or the dates were only requests.

sjdisneywedding

01-02-2008, 03:12 PM

Eventually,the last person arrives there are no rooms left and no one to pass onto. Someone is going to get moved. Better hope the last person doesn't pitch a bigger fit or demand half the company as compensation. Even Disney cannot make non-existant rooms appear out of pixie dust or perform time bending miracles on getting a trashed and unsafe room into habitable condition.

The dont have to make a room appear out of nowhere

theres tons of ways to fairly comp someone for a situation like this

I for one would want my points given back--thats not the vacation I booked so why should my points be used for it

or free park passes and dinners

or a serious upgrade of a room

it may sound like a lot to some to demand, but its the only way to keep them from continuing to do those types of things

moving someone from BWV to SSR is a joke, the 2 are not even comparable(not saying good or bad, just completley different). They will do that every day of the week if members let them

and because it is happening and they are getting away with it, now they are more apt to continue to do it, until they get complaints

sjdisneywedding

01-02-2008, 03:20 PM

Well...OP has been a member here for more than seven YEARS and has only 800 posts, so this is not a person who lives on the DIS and posts frequently.

If you look at their other posts, there is nothing that looks at all like a troll or pot-stirrer.

In fact, if you look at their recent posts, you see how much they were looking forward to their BWV stay and that it was to be their first big family get together since a sister passed away.

I'd like to hear more details too, but I'm inclined to cut OP some slack.

I agree, my gosh, its been a day!!!!

give em a chance, alot of people dont check the boards all day

maybe its just me, but I dont see much of a reason to lie about the situation

ktbugsmom

01-02-2008, 04:46 PM

Eek! I get to MCO at about 10:30pm on the 11th. By the time we get our car, stop for groceries and get to the hotel, we will be lucky to arrive by 12:30am. I had them put a note in my reservation that we had a late flight - but I better have my "boardwalk view" studio (booked 11 months out day by day!) still waiting for me when I get there! :) I won't have the energy to fight if they try to move me to SSR at that time of night. :scared1:

However, I am sure it will be fine. I can't wait to hear more from the OP. Hopefully he/she can shed more light on the situation for us.

paults

01-02-2008, 05:21 PM

we own at BWV and if they did this to us I sure hope some of you will visit us in the lobby by the rollercoaster. We'll be the ones laid out on our sofas with our PJ's on. :lmao: Stop by and say HI!

Now they could send us to GF or POLY with water views and a dining plan and then put all my pts back where they belong.:goodvibes

Mary Ellen

01-02-2008, 05:48 PM

we own at BWV and if they did this to us I sure hope some of you will visit us in the lobby by the rollercoaster. We'll be the ones laid out on our sofas with our PJ's on. :lmao: Stop by and say HI!That is what I'd pictured us doing. :thumbsup2 Maybe with a sign "Ask us about our DVC vacation!" :rolleyes1

DanenRox

01-02-2008, 06:26 PM

If you look at their other posts, there is nothing that looks at all like a troll or pot-stirrer.

OK, how do I look at previous posts? The function I used to use no longer works. I'd love to know how to do this. :)

DVC Mike

01-02-2008, 06:32 PM

OK, how do I look at previous posts? The function I used to use no longer works. I'd love to know how to do this. :)

Just click on their username in their post and choose "Find all posts by..."

DanenRox

01-02-2008, 06:37 PM

Oh I do, then it launches into a search with the little dog figure and always ends in a vbulletin message that says "sorry, no matches found. Please try some different terms." This function used to show me previous posts, but for about 3 mos now, the "sorry" message is all I get. I thought the boards changed the search options for privacy....HIPPA y'know. (DIPPA?)

BUDDYBEAR

01-02-2008, 06:37 PM

We Own At Boardwalk And Would Be Furious If They Moved Me To Saratoga

JimMIA

01-02-2008, 06:46 PM

OK, how do I look at previous posts? The function I used to use no longer works. I'd love to know how to do this. :)
You have to go into your user CP and change your default to California Gold. You'll still see the DVC boards in this blue, but other forums will be in gold.

That works intermittently for me, BTW. I think the search feature has been MIA most of the time for several months, regardless of what you do. I think I really just got lucky searching for OP's posts, because it hasn't worked consistently for a while.

Other members use Google instead, but there IS a limit, you know...

DanenRox

01-02-2008, 06:52 PM

WOW, it works! Thanks. :worship:

crisi

01-02-2008, 07:34 PM

The dont have to make a room appear out of nowhere

theres tons of ways to fairly comp someone for a situation like this

I for one would want my points given back--thats not the vacation I booked so why should my points be used for it

or free park passes and dinners

or a serious upgrade of a room

it may sound like a lot to some to demand, but its the only way to keep them from continuing to do those types of things

moving someone from BWV to SSR is a joke, the 2 are not even comparable(not saying good or bad, just completley different). They will do that every day of the week if members let them

and because it is happening and they are getting away with it, now they are more apt to continue to do it, until they get complaints

There are lots of ways they can compensate - I'm not saying they couldn't, but someone is going to have to settle for the compensation if the room is uninhabitable or simply overbooked through some strange event. They may offer to put points back in your account, comp you dinner, give you passes. They may offer none of these things - if they offer none of these things - if you demand these things and get no satisfaction - what do you do then? I'm not sure you have a legal right to any of these things - you may have a reasonable expectation for them.

hematite153

01-02-2008, 08:22 PM

(off topic - ever read the DCL cruiseline contract? - they can put you on someone elses ship and park six feet off Cape Canaveral, feed you nothing but chicken fingers for four days, then sink the ship with you on it through their own negligence and you don't have recourse. If you do take it to court, its arbitration, in Florida. Its really a scary contract.)

:rotfl2: :rotfl2:

Well, smoking request are only request. Or I guess they used to be only request.

Actually, medical-NS was supposed to be a guarantee. But, I found that most of the people I spoke with at MS didn't know that and had to go ask someone in order to figure out how to enter "medical-NS" instead of "NS requested". So, as a person with a health issue, you had to know about this difference yourself in order to get it guaranteed.

We got a call about two weeks ago asking us if we'd like to move our AKV stay (coming up in two weeks) to SSR. My first response was, "well, we booked SSR at 11-months and then booked AKV day-by-day at 7 months, so not really." But, after some discussion with the other people coming on this trip (4 families) and reading a bunch of the threads regarding AKV construction, we decided that it would be better to move in advance, with compensation offers, than to arrive and find that the room we were supposed to stay in was still being constructed.

We started with an AKV GV and an AKV studio and we're moving to a SSR GV and a SSR 1BDR (free upgrade), plus, we all get the DDP included at no cost.

disneybride96

01-02-2008, 08:27 PM

sjdisneywedding

01-02-2008, 08:44 PM

There are lots of ways they can compensate - I'm not saying they couldn't, but someone is going to have to settle for the compensation if the room is uninhabitable or simply overbooked through some strange event. They may offer to put points back in your account, comp you dinner, give you passes. They may offer none of these things - if they offer none of these things - if you demand these things and get no satisfaction - what do you do then? I'm not sure you have a legal right to any of these things - you may have a reasonable expectation for them.

I know what you mean, I dont think there is anything legal, I guess it just comes down to good business. I just cant imagine WDW doing that without offering some pretty good compensation

this is really mind boggling to me, that they would just move someone to SSR and not go way beyond the expected to make it up

sjdisneywedding

01-02-2008, 08:48 PM

Wow...no wonder that MS manager was so happy when I talked to her today.
She called to ask about our one night at AKV in January. We were booked for a 1 BR standard view which she admitted they were having inventory problems with. She asked if we wanted to move to BCV with the rest of or stay or would consider a Concierge Studio? She offered up a dinner, tickets or returning our points! Heck...Concierge Studio was what I wanted in the first place, but could not get! I told her the points would be fine, and she seemed relieved that I was flexible...I guess now I know why! I know we are an entitlement society, but sometimes it is not always necessary for people to go for all they can get. I'm sure I could have gotten more. (I work in retail...trust me, a lot of people do that and it really gets under my skin.)

Anyway...I just wanted to say that sometimes, MS does things right!

I dont know how much more anyone would ever expect to get back besides the points

that to me is about the best one could hope to get back, pus the fact they called ahead of time

that right there is the way its supposed to be done

BUT, with that said I wonder how many of these point return situations are occuring and if that itself is contributing to this overbooking

now you have people booking with points that technically dont actually exist

LSchrow

01-02-2008, 08:58 PM

about the only thing i would consider trading my BW view for is the second best thing: a room in cindy's castle!
what the heck, throw in some AP's & free deluxe DDP, give back the points, & that be an offer worth some serious consideration! :scratchin

sadly, i still would prefer my BW view.....:cloud9:

hematite153

01-02-2008, 08:59 PM

BUT, with that said I wonder how many of these point return situations are occuring and if that itself is contributing to this overbooking

now you have people booking with points that technically dont actually exist

No. DVD retains ownership of 3% of each DVC resort. These are the rooms that (usually) become available through CRO (along with those traded out), but, they are also used by DVD to deal with maintenance issues, construction delays, etc.

I didn't really expect anything other than the rooms that I'd reserved. But, if those rooms weren't available and they were offering compensation for a move, we decided that it was worth it. We wouldn't want to end up at the front desk faced with the OP's situation.

sjdisneywedding

01-03-2008, 05:53 AM

No. DVD retains ownership of 3% of each DVC resort. These are the rooms that (usually) become available through CRO (along with those traded out), but, they are also used by DVD to deal with maintenance issues, construction delays, etc.

I didn't really expect anything other than the rooms that I'd reserved. But, if those rooms weren't available and they were offering compensation for a move, we decided that it was worth it. We wouldn't want to end up at the front desk faced with the OP's situation.

thats not exactly what I am talking about, I am well aware of the % of rooms DVC keeps for various reasons

problem is they are a small amount kept for other reasons(not for overbooking), so if those reasons make the use of those rooms necessary and then they give back points consistantly there aint enough rooms to go around

sure its ok to do once in awhile, but I would think if DVC started doing this with any type of regularity, then there would be problems

fact is they are giving you points that basicaly do not exist

you probably could get away with some not so strict policies in the begining years of DVC, today with the buildings getting a bit older you may need to pull a room more frequently for maintenance, with more people in the know about DVC you may have more actually booking those cash rooms, you have over 100,000 contracts out there, more variety between the types of resorts, and more booking categories.

so theres nowhere near enough rooms left over from that 2-3% dvc retains to make up for all the needs if you strat to include things such as overbooking

now I have no idea if they are overbooking, but if they are I am just saying I could see big problems

Chester's Mum

01-03-2008, 10:03 AM

BWV Dreamin

01-03-2008, 11:31 AM

Still waiting for the OP to jump in with details, comments etc.

I have my first stay booked at BWV (my new home) this March. It would ruin my vacation if they did this to me. The reason I bought Boardwalk is because I didn't want to stay far away from the parks.

Yes, I have family flying in from various parts of the country, everyone is excited about this view. I bought BWV specifically for this location. Other than Beach Club, (which does not have the same views), no other substitution will be acceptable. I am praying all goes well for my April trip! :wizard:

lulu71

01-03-2008, 12:45 PM

Wow...no wonder that MS manager was so happy when I talked to her today.
She called to ask about our one night at AKV in January. We were booked for a 1 BR standard view which she admitted they were having inventory problems with. She asked if we wanted to move to BCV with the rest of or stay or would consider a Concierge Studio? She offered up a dinner, tickets or returning our points! Heck...Concierge Studio was what I wanted in the first place, but could not get! I told her the points would be fine, and she seemed relieved that I was flexible...I guess now I know why! I know we are an entitlement society, but sometimes it is not always necessary for people to go for all they can get. I'm sure I could have gotten more. (I work in retail...trust me, a lot of people do that and it really gets under my skin.)

Anyway...I just wanted to say that sometimes, MS does things right!

Or not, I think it depends who you speak to. I was the one back in October that had guests moved from a 1BR at VWL to regular lodge rooms and got a few points back and the silly offer of pixie dust for my next trip.

SleepyatDVC

01-03-2008, 01:08 PM

I believe the last situation like this I heard about (fairly recently) occurred at VWL and they were walked to a regular room at GC with compensation. I don't remember the details.

I suspect it's a question of who's running the show. At the resorts with hotels (BWV, BCV, VWL, AKV), I assume the front desk is a hotel function, for which they receive compensation from DVC.

If that's the case, it has to be tempting for the hotel to "walk" a points stay in order to accommodate a cash guest paying big bucks (to the hotel, hello...) for a deluxe DVC suite. I have no evidence to support my theory, but I've had enough dealings with hotels to be suspicious along those lines.

I wouldn't be surprised about this especially for those that don't find out about the resort switcheroo until check-in.

It has also been a holiday, let's not forget. Also, since the new server migration, I no longer get e-mails telling me which threads have new posts, etc. If this is an infrequent poster who is used to relying on e-mails to come back in and post again, that might be part of the reason as well.

I mean, let's look at this from a planning perspective. The way things currently are, you basically HAVE to make all of your ADRs well in advance. If I had a BWV trip planned, many of my TS meals would be planned around that fact. To then be all the way across property....YIKES!

No wonder I haven't gotten any e-mail updates lately!!!

And I agree about the ADR's and trip planning based on resort location! :headache:

We got a call about two weeks ago asking us if we'd like to move our AKV stay (coming up in two weeks) to SSR. My first response was, "well, we booked SSR at 11-months and then booked AKV day-by-day at 7 months, so not really." But, after some discussion with the other people coming on this trip (4 families) and reading a bunch of the threads regarding AKV construction, we decided that it would be better to move in advance, with compensation offers, than to arrive and find that the room we were supposed to stay in was still being constructed.

We started with an AKV GV and an AKV studio and we're moving to a SSR GV and a SSR 1BDR (free upgrade), plus, we all get the DDP included at no cost.

A DVCer relative who was reserved in an AKV GV and studio in the middle of January had the same phone call. She also moved over to a SSR GV and 1 bedroom. But instead of DDP, they got comp tix for everyone for their length of stay.

KelNottAt

01-03-2008, 01:45 PM

This is awful news. I couldn't bear to have this happen to either one of my upcoming trips...

Marathon Weekend - 1 night cash, 2 nights points (I'm running 39.3 miles and couldn't handle reservation stress on top of race anxiety.)

Thanksgiving 2008 - 5 villas for 5 nights, family reunion, all BWV SV. They move one of us, they'll have to move all of us.

:sad2:

kimberh

01-03-2008, 07:22 PM

I wouldn't be surprised about this especially for those that don't find out about the resort switcheroo until check-in.

And I agree about the ADR's and trip planning based on resort location! :headache:

I have always done this! This would really mess up our trip. We eat around where we are staying. Does Disney Management not know people do this! When we stay at BWV or BCV's we may not even leave that area. I really feel for the OP! We just returned from a great stay at BCV's in a dedicated 2 bedroom w/ 2 Queen's, I was very nervous about that room until I checked in, I was so glad they had not given it to someone else, after reading here on the dis, that someone had not received their 2 Queens at Checkin. Our room was ready, clean and no maintenance problems. The females in our check in group were given a peach rose at check in. What a nice touch. :goodvibes